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Chrysler Financial

This seems to be a company that has a remarkable ability to screw things up and infuriate its customers.

One of the best-documented stories comes from J.J. of Waldorf, MD. One of the saddest comes from Kathryn of Rockford.

Even the D.A. is mad at them. Dick Ginkowski of the District Attorney's Office in Kenosha, WI, writes:

I called Chrysler Financial to get a satisfaction of lien since our minivan was paid off nearly two years ago and we may be looking for a new one. This is usually a very routine matter. I was told, "Looks like everything was paid off and there is no balance, so we'll send one right out." The Chrysler Financial employee volunteered that if there are late charges due, they don't normally notify the consumer and instead just hold up the lien waiver until it comes time to sell the vehicle.

This is very interesting in that it forces the consumer to essentially accept Chrysler Financial at its word that they're due extra money or else the new purchase would be held up while the parties argue over whether the charges are valid.

As a prosecuting attorney who occasionally handles consumer protection matters, my advice to consumers is to find out this information IMMEDIATELY after making the last payment.

Sandra of Raleigh, NC, writes:
My automobile was stolen in December, 98..At that I was 2 payments behind...I received a call from Chrysler immediately after regarding payments, I then told them about the theft.

From that point on I was harrassed via phone on a daily basis - beginning at 8:30am - 9pm. I received a call every hour on the half. I was called a liar, told that the car was not stolen, that I was still in possession of the car, told that I would be arrested, called my prior job, secured my mobile number. called pretending to be a 911 operator and after I would not disclose any information, was told that I would be arrested and fined $250 for not supplying information regarding my business address, yelled and screamed over the phone calling me and my fiance a liar, used profanity to me and my fiance, threatened to cause bodily harm to my fiance, the worst of them all was when Mr M. told my fiance that I performed sexual favors to secure the automobile loan.

Sgt. T.L. writes:
I am in the U.S. Marines and I purchased a truck from a dealership in 29 Palms, Calf.. I was stationed there where I made payments on this truck for a little over a year. I then received orders to go to Embassy duty which is overseas.

My mother who I left the truck with was not happy taking care of the truck. She then called Chrysler Financial to see what could be done and they told her that I could voluntarily turn in the truck and all matters would be taken care of.

But they did not tell her that they would auction off the truck and that what ever they did not get on what I owed would be up to me. They did not even send any letters to my house to let me know later.

Recently I have applied for a loan to purchase a new car and was told that I had an outstnding account with Chrysler. When I called to see what could be done to resolve the situation, all I got was a man that gave me the telphone number to a woman who is my case worker and he told me that this kind of thing happens.

When I called the woman who is my case worker all she did was yell at me tell me and say that they were going to file suit on me. I tied to explain to her my situation and see if there was anyone I could talk to, but she continued to yell and say that all she wanted to hear was when I was going to pay and how much.

I agreed to start payments on this debt, but I feel that I should not have to pay on this. They did not give my mother all the information, they did not send any letters to myself or my mother saying that I owed this debt, and when I called to settle this debt all I got was yelleed at. All this would not have took place if they had given all the information, because if they did, I would have just sold it myself and then paid off the truck.

This is a very emotional matter for me right now, seeing how I am to be released from the Marines in Aug. of 1999. This will affect me when I go to purchase a car, apartment or other things that I will need soon after getting out of the Marines. I am not looking to make out on this situation. What I would like to see is that they take the bill away from my obligation and return my credit report back to what it was befor I purchased the truck. Any help that you can offer would be greatly appreciated.

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