
Shannon of Leadville, CO on Nov. 30, 2011
Satisfaction Rating: 1/5
I contacted ChexSystems to let them know that when I went to open an account with my local bank, it listed history that was incorrect. I contacted the other bank that made the error (mis-keying a social security number that resulted in reporting the account abuse under my number incorrectly) and they agreed to correct it. However, I wanted to contact ChexSystems to cover all bases and ensure that this was closed up correctly. In speaking with their "customer service" department, I was appalled at their lack of professionalism. I was told by the first account executive that, "nope, there was nothing he could do, computers ruled the world," and that he understood and felt sorry for my circumstance, appreciated my idealism, but there was nothing he could do for me.
At this point, feeling as though I may have reached a very poor quality company representative, I asked to speak with his manager, whereas he informed me that "he was the manager". I looked online for another contact number for ChexSystems and reached another account executive. I asked for an upline manager of whom I could voice a complaint to about an employee. I was asked multiple times for my name of which I would not give them and eventually was transferred to someone. The person I reached was named Vance and I asked to confirm if he was a manager. When he answered, "Yeah, what can I do for ya?", I questioned the validity of his responsibilities and asked him for his title. He responded that he was an account executive, which in my experience is an entry level title.
I asked him who he reported to and his answer was, "No one". He further stated that he was an account executive manager and he was over the 200 employees in the Atlanta, Georgia Office. I told him about the issue that I had with the account mistake and the poor quality response that I received and his reply was, "I'm very sorry that this happened, but if you don't have a valid circumstance that I can help you with, I don't know why you're calling." I couldn't believe this. First of all, I feel we are dealing with a pretty important issue, my personal finances, and if this company cannot hire, train or at least provide a phone number or proper method for people to protect their personal information, I feel they should be held liable for the false information that they are providing.
Even though my issue was resolved by my own effort, I feel sorry for those individuals who run into this company's blind arrogant ignorance and again very adamantly, I feel that they should be held liable for the incorrect information that they are providing that is responsible for damaging people's finances.