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Domonique of Saint Michaels MD (05/14/08)
I have been having problems with the banks overdrafting my account. I went in to see the Asst. Branch Manager on May 13, 2008 and was accompanied by my mother for an explanation. I was told that I need to keep track of my spend, however I told the manager that I go online to check my account balance and also call and even though they tell me that my account balance is one thing and I go and make purchases making sure that i don't go over my limit i still end up with an overdraft fee.
From the under standing that i got is that if i purchase with credit or debit than the bank will let me keep making purchases even though i don't have that amount in my account. Instead of declining my card they charge me overdraft fees and tell me afterward that my account is overdrawn and i am keeping a tight eye on my balance making sure i don't over spend. This all did not make any sense to my mother or me and I hope that you can shed some light on my situation.
Oh by the way i tried to close my account today and was told that i had an overdraft fee of 20.00 dollars and that the bank will still charge me for some other fees of 105.00. They took 411.00 of my rebate check that i received of 600.00 dollars from the government for overdraft fees. The check was direct deposit. I just want to understand what is going on with this bank that everyone claims is so wonderful. Well they got me for hunderds.
I am out of 411.00 dollars that they claim was for overdraft fee. I want an explanation and my money back.
S of Olathe KS (04/07/08)
Took a home equity line of credit from them and when started repaying, they refuse to deposit my checks !!! They send them back claiming the check isn't made payable to them or damaged in transit when their automatic letter opener machine screws up and cuts it in half.
THE FUNNY PART IS, IT IS THE SAME STYLE OF CHECK AND HANDWRITING THAT IS ALWAYS WRITTEN TO THEM AND THEY REJECT ONE OUT OF EVERY THREE CHECKS !
Then, when I call them to ask them why one out of three checks always written the same way are returned, they just exclaim ...well, we didn't notice those others.... They don't like my cursive !!! In this age of non-performing home loans and sharp upturn in delinquencies, these guys are arrogant and stupid enough to return checks on a patternistic basis !
Michelle of Arlington VA (01/14/08)
On 01/08/08, two debit card purchases and one check were put in for request by the respective merchants. The two debit purchases were requested earlier in the day than the check. The bank paid the check first, a large amount, and the two debit purchases afterwards, resulting in three overdraft fees. Had the bank paid the requests in the order in which they came, my account would have been over-drafted only once instead of three times. When I called the bank's customer service center to complain, I was told that this was not a bank error. The assistant manager and manager at the bank's local branch also said that it was not a bank error, and refused to refund the overdraft fees. The bank manager insisted that the check was paid first for a good reason, but could not provide any such reason. He also had no response when I pointed out that there was no way for the bank to know that a check request would come that day, and could not answer my question of why the debit requests were not processed at the time they came in.
I told the manager that the order in which the bank processed the three requests was designed to incur as many overdraft fees as possible. He denied that this was the reason, and rudely stated that it was my fault I did not have money in my account. As a result of the bank's fraudulent practices, I incurred a $105 loss instead of the $35 loss I should have incurred had the bank processed the requests in the order in which they were received.
Kathy of Billings MT (07/07/07)
Car has been in the shop 5 times already with same problem....will not start. No one knows what to do, or how to fix 2003 Impala bought Brand-new off showroom floor. This problem has gone on for over 1 year. It has even died whiled driving on the road. I am afraid to leave town with a defective car. Now what?
Louis of Centereach NY (06/25/07)
As a result of a house fire I received an insurance check. Unfortunately, since the insurance agent also had the name of the mortgage company (Wells Fargo) on the check, they said they couldn't sign the check until they got verification that Wells Fargo didn't have a mortgage on my house. That was back in the end of March. It took me a month for Wells Fargo to send the verification that their mortgage was on a condo which I had sold and that the mortgage was paid off. I sent the check back to Chevy Chase with the letter. I was then told that the Wells Fargo name had to be removed. It took several weeks for the insurance company to issue a new check with just my name and Chevy Chase Bank. I mailed that check down and am now told they need the insurer's appraisal. I have sent them the contractor's full estimate of repairs. If Chevy Chase needed the insurance appraisal, then why has it taken them over 2 1/2 months to tell me that? To keep the repairs on the house going I have had to use money from my personal property loss check and I took a $10,000 cash advance on a credit card. The contractor has taken out a $60,000 loan to keep the repairs going. The insurance check is for over $108,000 and is needed for expected repairs of over $250,000.
It will soon be three months and I don't know how much more I may have to take out in cash advances to keep the work going. The fire was back on 3 August 2006 and though most of the damage was water damage, it meant the interior of the house has been gutted and must be bought up to current code. The house was built in 1928 and there are additional insurance checks for code updates and completion of the work but I need the $108,000 check to insure that work continues.
Olivia of Tallahassee FL (03/30/07)
Finally! I found out what is wrong with my 2000 Impala. After countless problems that reoccurred and mechanics who were baffled with the problems I now know that it wasn’t something I did. There is no excuse for what has happened to all the individuals who have the coolant issues. I am graduate student who is supporting my self and how am I suppose to continue to pay for all the repairs on my car and my education.
Within the past 6 months I had to pay about $1,100 to fix my car and now I have SURPRISE a cracked manifold gasket. How is it in those ten months this information did not reach the ears and mouths of mechanics in Florida till recently? I have had coolant problems for the past year and half and had the system flushed twice and the mud continued to return, numerous other repairs, and so yes I am very frustrated with this whole matter. I have been told and I realize that there problem with cars no matter what the company etc. but this is ridiculous this is a huge problem and many many people have been affected by it. I know the following statement doesn’t mean much but I WILL NEVER OWN ANOTHER GM product.One upside, I am learniong alot about cars now.
Alan of Rozet WY (03/08/07)
I was contacted in December saying I was late on my account. My wife had always paid this bill on time, but we didn't receive a bill for December. My wife's credit card was stolen, which we reported, and we had internet charges of more than 10,000.00 which we didn't do. Our information was changed to stop receiving paper statements and start receiving internet statements. We never authorized this. Chase did credit back unauthorized charges, but are now charging us late fee's and enormous monthly payments and interest. We have sent $2000.00 since February 15, 2007 and just received a bill yesterday, which said it was due on March 25,2007, minimum payment due is $1309.00. Kim from Chase said this was due Today and we had to send another $309.00 today 3/8/2007. We were told that no late fee's or charges or penalties while this was being disputed, but I am being charged all of these fee's. Finance charges and late fee's at a rate of 29.99 percent at a charge of $350.39 for one month. My credit score has went from 760 to 580 in one month. I have always paid my bills on time and in full before the due date. I have left numerous messages for Trista DeBella's with Fraud department to return my calls, and she never does. I would appreciate help with this matter so I can get my credit cleared up before anymore damage is done.
I own my own business, and this is making it impossible to purchase necessary equipment to run it, due to credit problems. It has put undue stress on myself, my wife, and my family.
Lynn of Manassas VA (08/09/06)
On May 31, 2006 we deposited $160 Euros into our Chevy Chase account. We were told it would take 2-3 weeks for the conversion into US dollars. On the fourth week we called Chevy Chase and were told it would take 6 - 8 weeks. On the Monday of the 8th week we called the bank and were told they have until the end of the 8th week to complete the transaction. Now we are in the 10th week and still do not have our money. Chevy Chase has not returned our recent phone calls. We realize this is not a great sum of money ($200+) but one has to wonder why it takes so long to convert a common currency and if the bank has a right to withold our money for such a long time.
Chris of Jersey City NJ (05/30/06)
I've recently mortgaged my home through this bank and since day one it's been nothing but problems. My most recent complaint has been the late payment of my real estate taxes. Like most home owners I pay a percentage of my real estate taxes along with my monthly mortgage payment. I recently recieved a disturbing letter stating that my home would be auctioned off unless back taxes were paid.
When I called Chevy Chase to complain I found out that there was more than enough money in my escrow account to cover the back taxes. Ultimately they sent in my payment but it should have never come to this. As a result i've decided to leave them due to the fact that they aren't able to service my account properly. Unfortunately i'm going to have to pay a pre payment penalty to leave but if my initial dealings with them are a sign of what's to come then i'd rather just pay up and go with a more competant banking institution.
I'll be forced to pay an early pre payment penalty in order to severe my dealings with this banking institution.
Tynita of Washington DC (05/21/06)
My wallet was stolen, all my credit cards and ID was stolen. As soon as I found out I went to the nearest Chevy Chase branch and reported the situation. I was given three affidavits to sign. I also filed a report with the Transit authority where the theft took place. When I returned to the bank to see the status of my account, I was told that all funds going into my account are frozen to satisfy the fraudlent charges that are on my account. This process would last for at least ten days.I was also told the account is still coded as open there is nothing on the account to say that there was theft and I am responsible for all charges. They will not put my money back into my account.
The investigator has ten day and if the investigation still is not completed in 10 days I still will not have access to my money. Even though I filed the report on Wednesday about the theft, it did not arrive on the investigators desk until Friday and they dont know when he will get to it. I can understand and believe that there should be an investigation, but the bank is insured for my deposits and could release my money while the investigati is going on. I filed a police report on my own. The bank did not ask me too.
I have no money. They are treating me as if I am the one that committed the crime. I thought my money was insured.
Fazel of Silver Spring MD (04/04/06)
I have had a Chevy Chase Visa card for some 15 years. It was a no annual fee card. At some point they have decided to make a $40.00 annual fee card. I did not read their mail or fine prints. Now that I became aware of it, I called to cancell and not renew my card. They immediately canceled it. I called and told them that I have paid the fee for one year why should they cancel it immediately. I asked if they will refund the fee they had charged me. The only answer I got was, Well, you called to cancel. They sound like broken record repeating the same ting again and again with total disregard for my concern. I will never do business with Chevy Chase again. Other banks are begging for my business.
I had to pay some bills the same day. Now I will be late and have to pay late fees and the negative effects it will have on my credit. I also lost money that I had paid to Chevy Chase for annual fee.
Salandra of Alexandria VA (03/23/04)
I appplied for a re-finance mortgage loan in November of 2002. When speaking with the loan officer, Pat Anderson, he offered me an option that (according to him) would save me money on my PMI. Instead of paying the PMI separately, he offered a loan that would roll the PMI into the rate, raising my interest rate one quarter of a point. He indicated that, when I reach 20% equity I could have the 1/4 rate point dropped by having my property appraised. I signed for this loan since rolling the PMI into the rate was about $50 more a month vs. $200 more a month to pay the PMI separately.
Several months ago, I wrote a letter to Chevy Chase Bank asking to have my rate lowered after submitting an appraisal for my property, which has increased in value to provide the 20% equity. I received a letter back stating that I was not eligible for a rate review because my loan balance has to reach 80% of the ORIGINAL value of the loan. Meaning, I cannot at all have my property appraised. The only option for dropping the rate is to re-finance again or to pay down the balance to reach 20% equity. I called a representative of the office from which my response letter came and explained what Pat discussed with me before I signed the loan. I told her that he told me that I could have my property appraised to drop the extra rate point. We discussed this more than once because I wanted to understand this well. Her response was well, unfortunately the loan officers don't always have or give the right information when they're explaining the terms to people. I told her that was not a problem I should have to deal with. She told me there was nothing she could do but offer a refinance, at my expense.
Long of Springfield VA (04/03/03)
This is just the worst bank to deal with. I have carried this anger with me for years now. Back in 1998, my wife and I went through all of the harrasment that you could immagine from this bank. It is true, their customer service sucks and they mislead you in everyway. We vowed to never do business with Chevy Chase Bank ever again. It feels good that I finally can share this with other.
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