Complain about a product or service

Chase Bank

Darryll of SLC, UT September 14, 2009

Both my husband and I have direct deposit. Since Chase took over from Washington Mutal, they have on several occasions, delayed crediting these direct depostits to our account. When we complained, their response was that Chase has up to 24 hours to post deposits. However, Chase doesn't seem to have a problem immediately charging their customers for debits that come in while the credit is 'pending'. Before Chase took over, direct debits were deducted from the account immediately. Now they join the 'pending' list and seem to be deducted in such a way that is most profitable for Chase, not it's customer. My husband lost his job in May, 2009. We do not have a cushion to cover the unreliable and unscrupulous, practices of Chase Bank. Chase knows this and takes full advantage.We've decided to stop using our debit card all togehter, as we have no way of deciphering how Chase conducts business, other than to charge it's customers into bankruptcy.

Mike of Lubbock, TX September 14, 2009

Here is the letter I have sent to everyone I could think of at Chase and JPMorgan trying to get assistance in just making a payment. They really need to train their CSR's. "I am very sorry to send this email out but I am truly at my wits end in trying to make a payment to your company. It is truly getting ridiculous and I am being told some of the craziest things. I have been attempting to make a payment for my 2009 F150 pickup for over three weeks now and I have run into nothing but problems. I have called in over 10x due to my payment still has not hit my bank account and I have been given the following responses from your CSR's.

CSR It usually takes 4-5 business days just give it a little longer and it will go through. CSR Oh! Your routing number was wrong. Give me that again and I'll fix it. CSR Your routing number is for CA. They should have used the TX one. Give me that and I'll switch it. CSR I don't show you've ever called in or attempted to make a payment CSR I'm sorry I will waive all the late fees due to I show you called in last month to get this resolved and they used the wrong routing number. I'll fix this right away. CSR You need to cancel your payment and reinter it again due to your bank is showing insufficient funds. CSR Just give it a few more days. I show your September payment isn't due for three weeks so you have plenty of time to make it.

Me - I am calling due to my August payment hasn't come out. CSR - Well then it looks like you got a free month, I would be happy and not say nothing if I was you.

Me Can I please speak with a supervisor? CSR No! I can handle this for you. Me I'm sorry but I have been through so much I would truly like to speak to a supervisor, so can I please? CSR So let me get this straight. You won't let me try to help and you are demanding a supervisor?

Me Well that is not how I worded it but yes, I would like a supervisor. CSR Ok, call disconnects.

Please note that I have been in very close contact with my bank Bank of America and they said they still have not had anything from Chase attempt to hit the bank, as the CSR's have informed me. In addition, I have the funds in my account so there is no way it would be denied. Can someone please assist me in making this payment? I am receiving daily emails and letters informing me that my account is in default status but then I am also getting letters/emails thanking me for my payment so something is definitely wrong here."

Daily I get emails and letters from them saying "Thank you for your payment." Followed by letters/emails saying: "You are late on your payment." Its crazy

sarinna of brooklyn , NY September 14, 2009

chase debited larger amounts even though they were charged after smaller mounts in order to charge additional overdraft fees, chase also has a mobile banking usedthrough cell phones and it does not give the accurate balance information resulting in over draft charges..

sharon of houston, TX September 11, 2009

I did not receive a bill for past month of August. I know that I owe but would like to get my statements for my filing purposes. Called and spoke to represen-tative and asked if she could take pay-ment via phone and I was informed that it would cost me 14.00. I explained to this lady that I was handicapped, just recently had surgery and I am just trying to pay my bill to stay current. She informed me that I was already late and I asked her to assist me due to my current health situation and she again in-formed me of the 14.00 fee.

Whatever has happened to trying to assist a cus-tomer who is suffering a dilema. I feel she could have overrode this. I was al-so info about the laste fee after I asked her if this could be taken care of I was told to call back later after I paid the bill and they would look at the situation then. I am struggling and don't need sympathy but still trying to fulfill my obligation.

Let me say, I originally opened my account with WAMU and had I known that it would be taken over by Chase, I would have taken my business elsewhere. I currently have an account with Chase and to say the least I am not at all impressed. The staff is so cold and so impersonal and to just seem to always have an attitude that I can certainly do without. I asked for a manager and was refused to be transfer red to a manager and I am quite offended by being told that a manager could not override her decision.

I don't appreciate this and I can certainly take my business elsewhere. I feel as though after I explained my situation, she could have helped me out. After all, all I was trying to do was pay my bill. I'm tired of attitudes. Even if she had to tell me "NO", she could have been more pleasant about it. I know this complaint is not going to register with your company, because this is not the 1st time that I have registered a complaint with no feedback.

I will pay my bill and close out my accounts and take my business elsewhere if I do not get a callback regarding this complaint. Bottom line is I am fed up with CHase. You are not the only bank in town. I would like to reiterate that I signed up with a credit card originally with WAMU and not Chase and I was not thrilled when the account was transferred. You say a statement was sent, but I did not receive it and you do have an obliga-tion to me like I have to you and I do have other options that I will pursue.

Claudine of Lauderhill, FL September 11, 2009

On Saturday September 05,2009 I went to the ATM to make a withdrawal and got a message that I could not conduct my transaction at this time .I went to the Chase Bank and spoke to a rep to make the withdrawal. She told me that a stop was placed on my account because someone tampered with my account. I then closed the account and openned another one on advise of the bank rep, I also made a claim for the monies to be refunded. I was told by the cliam analysts that the system was down so the claim number would be emailed to me (09/05/09).

On Tuesday September 08, 2009 I called the claim dept to ensure that the funds were reversed-the rep told me no claims were made on my behalf. I then went in the bank; spoke to different people for hours and the end result was that I should do a poilce report. It was my understanding that someone went in my account a deposited an emplty envelop then withdrew monies thereafter(Chase's system is ridiculaous. how can you allow customers to be withdrawing from uncleared or unverified funds). They discovered the envelope was empty on 09/04/09 and reverse the transaction leaving my account negative and also charged an overdrafted fee. However the card NEVER left my possession and no else but bank reps may have had access to my authourisation number.

I drove almost 2hrs to get to this police station because I had to report the crime in the city were it took place-because the ATM is located in this city where the funds were taken. I called the claims dept again gave them the case number from the police and the next day called again and they told me that my case was denied but they are not able to diclose on what basis and my new account is being closed and they are also not able to disclose the basis only that my case falls under there guidelines for closure.

I would advise EVERYONE TO NOT BANK WITH CHASE they are very poor with customer service and they really dont care about the clients. I am a Grad student and all my funds are in that account.They dont care about how I am going to survive.

Meg of Pleasanton, CA September 10, 2009

Chase recently closed my account following a disagreement I had with them regarding harassing phone calls I was recieving from a number identified as Chase Bank. The phone calls came the week following a tonsilectomy leaving my family members to deal with hang-up phone calls more than 15 times a day in the morning and evening. I called to inquire about the number, which they confirmed was theirs, and refused to do anything to help me stating,"they did not see how it was their problem." I decided to make it their problem contacting the CEO of the bank. Two months later my account was being closed. However, it seems the right hand doesn't know what the left hand is doing because a month after they sent me a letter stating they would be closing my account they sent me another letter telling me my credit line had increased! Stay away from Chase Bank. They're terrible in customer service!

Lisa of Old Greenwich, CT September 9, 2009

I think I cracked the code and successfully challenged Chase - one small step. Chase had charged me a 39 over-limit fee on a credit card which I regularly paid off, but made a mistake and overdrew through my checking account. I asked them to waive it 4 times. I got mad and closed the account. No response. I saw a 1.50 charge on the account and it made me so mad I started in again. 4 times I was told they were within their rights and nothing would change the decision.

I received the following: "Thank you for taking the time to re-contact us in regards to the overlimit fee. I credited your account for the 39.00 overlimit fee and this adjustment will be on your next statement...." Wow - will wonders never cease. Enormous anxiety and stress - but perseverence paid off.

stephanie of tucson, AZ September 9, 2009

auto insurance, no one knows how to take the payment. payment should have been added to the car payment and was not, which kept causing the insurance to cancel cause no one understands how to take the payment. When ask to pay this towards my car note, i was told they cant take that, i have to call the insurance company. the insurance company is Chase. When Call the insurance company they tell you to call the auto loan people.

Chase is very good at sending to you 15 departments and never anything settled. When i got sick and had took out the insurance on my credit card for protection, they were suppose to send me a form to fill out for a claim. Never received the paper work, when they finally did send the claim papers to me the account closed and then of course could not use the insurance. I went to the bank to discuss this, and they said i had to talk to the credit card department.

When calling hte credit card department they said I had to talk to the insurance company. In the mean time my credit card closed and now in collections. Chase bank does not help there customers instead they send you to every one except someone who can help you. Cause no one knows what is going on.

Third problem with chase. I opened a savings account and used it as a over draft protection account. I was not notified my savings had been turned into a checking. So when paying a bill and thinking i had money in my savings i received the account accurred 5 over draft fees and then 2 late fees for paying the over draft fee. Because of receiving so many fees and no one able to reverse the fees the account went into a serious negative and now closed.

I had another occurance with chase, where I deposited a bank from my college into my account which i have never had a 10 day hold on a check. After waiting 3 days before withdrawing from the account, I received overdraft fees for 5 checks written. When I called Chase to find out how come the check had not cleared, they told me the funds were not available from the school. So I called the school to find out what was wrong with the check, the school told me the check had been cashed days ago by chase bank.

I called chase back and after they verfied this with the school, they had to reverse the charges. In the mean time because this was nothing of my doing, it shoes they reversed fees for me which you are allowed one a year complimentary. So now my account has used its once a year complimentary which was not my doing they should have accurred in the first place. Chase Bank is a serious rip off.

Victor of Dallas, TX September 8, 2009

They charged me 10 everytime my savings account was drawn on to cover my checking account. They specifically told me this would not happen.

Brad of East Amherst, NY September 6, 2009

Call me 5 to 10 times a day looking for someone named Coreen? I have told them every time that I have no idea who she is and thaT they have the wrong number. The, maybe 6th time they called; which was Tursday, they said it would take the number out of the system but it would take 24 hours for the system to be updated. It's Sunday, 3pm; and they have called 8 times so far.

I got really aggravated with the first or second girl I spoke when she acted like I was over reacting. I told her I demand that she gives me her name and badge number and that I also speak with her manager or higher position. She said she was "Chase", but wouldn't give me any other information and just put me on hold. I waited for about 1 1/2 minutes, but gave up so I could eat breakfast with my family.

This is exactley how these large companies BULLY around people. I would love to sue the pants off of these people. But nothing will ever happen, they will continue to call and no one will ever do a thing about it. I feel bad about the girl they are going after. I couldn't imagine how they would treat someone who would actually owe them something.

This call goes to my cell phone, which is using up my minutes. It is taking time away from my family, and business. I wear a blue tooth and drive alot so I don't ever look at the phone just answer it. Overall; I am just extremely aggravated with these people.

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