Complain about a product or service

Chase Bank

scott of palm beach gardens, FL September 22, 2009

first of all they put your available balance in parenthasese instead of a negative sign. then they wait and prioritize your debit transactions instead of when they actually come through. my insurance tried to put apayment through so i called the insurance companyon the day it was suppoxed to clear and payed them with the help of a friend. andthe insurance company and the bank both said there was nothing they could do to stop the transaction.

Tara of THORNTON, CO September 22, 2009

Chase Auto debited 202.37 from our account unauthorized. I never signed an auto payment, wrote a check or called them to initiate a debit from our checking account. This caused our account to go in the negative. Before I knew it we were over 500.00 in the negative with the fees they were charging us. I know from working in this buisness that representatives of Chase Bank/Auto get a commission/bonus checks at the end of every month depending on how much monies they were able to bring in.

I am convinced that someone at chase Auto is getting our Chase checking account number and debited monies so they will have a bigger commission/bonus check at the end of the month. I want a full investigation done. Chase Bank only cares about how much monies they can bring in. They do not care about thier customers.

Dave of Tucson, AZ September 19, 2009

On 9/11, I realized that I had gone into the overdraft on my checking account. I hurried up to the branch at the Fry's in Rita Ranch. I told the teller what happended as she reviewed my account and I asked her to let me know how much money I would need to deposit to avoid further overdraft fees. After careful review of my account, she let me know that the exact amount that I needed to deposit was 60.76. I asked her again, so this will help me to avoid further fees? She said yes. I gave her the amount. I should have known there would be an issue, because, when she presented me with my deposit slip, I noticed it was in the amount of 60.70. I questioned her and she said, oh, my mistake and entered another deposit for .06, and proclaimed me saved. Well, the next day, I was charged another 96.00 in overdraft fees, so I returned to the branch. They agreed, that yes, the teller had made an error in the amount she told me, since she should have added the 64.00 in overdraft fees that I was incurring due to transactions that posted the day before on 9/11. So the amount I needed to deposit on 9/11 was 124.76, not 60.76 as I was told.

The manager said that even though her teller made a mistake, she was unable to help me at branch level, because Chase had refunded another overdraft fee within the last 12 months and that I needed to contact corporate through the website. I did, accepting responsibility for going into overdraft and for the fees for 9/10, however, I explained that I had caught my error in time to avoid the additional fees for 9/11, but, due to their employee's error, I was told to deposit less than I needed to and asked for help with the overdraft fees. They told me that even though it was their error, they could not help me because they had previously refunded an overdraft fee within the last 12 months.

I thanked them for the refund that they did do within the last 12 months, but asked for special help, since it was a banking error. They denied my request. I feel that I tried to make good on my error, and, indeed would have, if the teller had given me the correct amount to deposit. I feel that Chase is charging as many fees as possible to remain profitable. I would like Chase to refund my 96.00 and provide teller training to avoid future customer inconvenience and unnecessary fees.

Elizabeth of Cicero, IL September 17, 2009

We opened a checking and saving account with Chase. We decided to close our saving account when we realized we were being charged to have a saving account. We started to notice overdraft fees when we closed our saving account. We pay for over draft protection for our checking account, and today realized that i was charged hundreds of dollars with over draft fees. Contacted a manager she stated that since we closed our saving account we were no longer protected. I asked her when did they notify us of not having protection and she could not tell me continued stating that is their policy. If we knew we were not protected we would have left 100.00 in the saving account. We were never told that without having a saving account there will be no protection on the account. We are out of hundreds of dollars by this false protection plan that was only put on our saving account. The overdraft protection plan should have been the checking account not the saving account you don't write checks from a saving account.

John of Los Angeles, CA September 16, 2009

On the 14th of September 2009, my landlord depostied my rent check at the above location and clearly endorsed the back of the check "for deposit only". That day there were 2 transactions for the ecaxt dollar amount and with the same check number (clearly in violation of the 2003 Check 21 act enacted by the 108 Congress of the United States) debited from my checking account.

When i Imeadiatly notified Chase that there was a problem. I was put on hold for over an hour then disconnected. I then called again and talked to a new representitave, that started the process all over again. I cited the Law and was told by 7 seperate employees of Chase bank that there was nothing that i could do, since it apeared that the check had been "cashed", clearly ignoring the endorsement on the back.

I then was instructed after talking to the last rep, that i needed to go to the branch and have them "fix" this error. Chase said they needed to verify that the other bank didn't debit my account twice. The funny thing is that my landlord and i BOTH use Chase N.A. as our banking institutions. So i asked "what other bank?" showing the assistant manager in the branch the digital copy i had printed out from my online account. What do you think, does this sound like an "inside" job? He gave me that "deer in the headlights" look and didnt answer even after i said it again.

Finally after two and a half hours in the branch i was told to go to. he came out of the back room and tried to tell me that i have to wait 3-5 buisness days for their "investigation" before i could recieve the legally mandated "Expidited Recredit" allowed by "Check 21". Durring my wait in the branch I noticed that it was under construction and there weren't many cammeras. Where i was sitting waiting for the manager, i didnt see any camera at all.

Finally after calling the OCC and complaining about Chase Bank, the OCC gave me the number of Chases' Executive office and i reached a helpful person that called all the right people to get my temporary credit. It baffeles me that a company requires taht you jump through so many hoops just to force them to do the right thing. I recommend that NO ONE bank with Chase, and if you do, find a credit union.

I am emotionally drained, humiliated and now have to go through the process of protecting my credit, if my personal identity hasn't already been compromised. I lost more that 6 hours of work, travel expenses and parking fares to sit and wait for Chase to get off their hands and at least attempt do do something.

David of Lake Forest Park, WA September 15, 2009

I had a WaMu account for 10 years. They helped me get through every issue I ever encountered and in turn I remained a loyal customer. After Chase took over, an unauthorized electronic check was allowed to empty my funds and over draw my account by 1200.00. I was on the phone with Chase trying to reject the unauthorized bill, they said they could do nothing until the money came out.

When the money did come out they told me that I should have addressed the issue before the money was accually withdrawn. I can not believe people continue to bank with this bogus company! Close all of your accounts before your forced to chase your own money around to no avail! I am now in collections for 1200.00 for a mess up on their part!

Annie of Bethesda, MD September 15, 2009

We had a Health Savings Account through my husband's employer. We opted out of that plan 3/31/06. We were told by the employer that we didn't have to worry about the maintenance fees back in Feb 2006. Suddenly, they switched us to an individual account effective 4/1/08. I only know this based on the inquiries I made last month. Chase never sent a letter advising us of the 5 monthly fees (though they claim they did). In August of this year, we realized they had been charging us 5 per month for 17 months. We contacted them and told them we were never notified. They advised us to close the account. So on 8/18/09 we faxed in the request. We never received the check for the 10 we had left in the account. I called today and was told there was a 15 account closing fee, so that's why we wouldn't get even our 10 back!!. The form for closing your account never mentioned this fee, and the Customer Service Reps never did either. By the way, they don't send paper statements. They also changed the website & login information without communicating it to us, so tracking our account was very difficult.

dave of Glendale, CA September 15, 2009

On Sept 8 i deposited a check from my Retirement Account drawn on a bank in New York, which i withdrew for an emergency. I was told there would be a 15 day hold because the bank was "out-of-state". I immediately asked for a manager and was given the standard Chase line that "there is nothing we can do".... I told them that we both know the check will be cleared and posted as soon as i walk out the door and that i could send a pigeon to fly to NY and back to LA in 15 days!!!!

Turns out the check cleared on Sept.10 (2 days later) and i conferenced called the manager MICHELLE with the retirement company representative. Chase still insisted on a letter with the company's letterhead stating the check had cleared before they would let me access my money. I asked them to call the bank to prove it had been paid. They called and also asked the bank for a letter on their letterhead before releasing my monies. It appears after reading all the complaints here that Chase uses the letter of the law to increase profits and has ZERO customer service.

Linda of Bronx, NY September 15, 2009

These are very difficult times especially for someone 61 years of age and on unemployment like me. It is very difficult living in a society where rules are designed to take your money. Poor people have no protection. This is not the first time that I have experience bad business practices from your bank. Last Wednesday I was short of cash so I thought I would purchase a NYC Metro card thinking I had about 6 dollars left in my account. I needed money for food until my unemployment check was deposited in my account. I discovered later that the purchase of a 2.25 metro card cost me 32. I asked the Chase bank clerk today "f I did not have sufficient money in my account why was I able to purchase the metro card in the first place". He told me that it was a service to protect me from being embarrassed in the case of not being able to pay for a small item. This policy does not protect me at all. I was not able to pay may rent on Friday and was 32 short.

If I do not have money in my account I do not want any overdraft protection at all. I am on a very limited budget and the 32 that you took from me is totally unsettling my budget where every dollar counts. I need my money back. This is appalling in that a 2.25 purchase is costing me 32.00. This practice does not protect me, in puts money in your pocket at my expense. I was also informed by the bank clerk that it was not the first time this had happened. The first time the fee is 25. I asked if I could have a print out showing the first time I was charged for an overdraft. I wanted to see what the purchase was so that I could compare it to how much I spent. It is obvious that this policy is deceitful and crooked.

Johana of Anaheim, CA September 15, 2009

I had a checking account with Wamu for years, I never had any problems until April 09, when I noticed my account was overdrawn over 1000.00. Some one had taken money out of 3 ATMs, when I called to report it I was asked several questions, one of them was if i had my card with me, which I had. So they filed a stolen card report. Later I found out that was a card I had, but I could not remember what happened to. They told me they could not do anything since my pin number was used and I was responsible to pay. I asked for them to check my history, never in the 9 years I had the account I had overdrawn the account without having any money, they told me they do not go by the history and I had to pay. I was very frustrated to find out they would let someone take that much money out (even if my pin number and card was used when the acount only had 4.00 and not even notify me). I called them almost every week for a few months and kept reopening the case that was denied over and over. They sent me to collections and I had to pay them since i was not going to let them ruin my credit. PLEASE DO NOT USE THIS BANK, THEY DO NOT PROTECT THEIR CUSTOMERS!

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |