Complain about a product or service

Chase Bank

Angela of Lexington KY (04/02/09)
I am going to advise everyone that i know not to use this bank. we were customers for years, but apparently didn't have enough money to be worth their while. They totally LIED about a refinancing issue thus causing many problems for us. Since then I have been trying to get an issue solved regarding my interest rate. Promises to call back, and nothing happens. I will make sure that every business knows how we have been treated. It is amazing how they can hire so many people that do just enough to get by with their jobs. We will continue to voice our opinion about Chase bank so that new businesses will not go there. And we do....know many people.

a snowball effect with our finances, the house interest rate went up and I cannot get anyone to get to the bottom of it.

Nelson of Woodland Hills, CA April 2, 2009

Nelson of Woodland Hills CA (04/02/09)
The web site for Chase/Wamu was down for over a week while Washington Mutual (WaMu) Bank was changing over to Chase Manhattan. I was going to make my credit card payment electronically but couldn't. Instead I mailed my payment from the post office, late Thursday night. Chase claimed they did not receive my payment until Wednesday the next week. Since it was one day late, I was hit with a late fee.

After calling customer service and getting nowhere with the service rep, the manager finally credited me with the late fee. Then I noticed that my interest rate had gone up. They had retro-actively (to the start of the previous billing cycle) raised my interest rate from 1.87% to 18.24%. I called customer service again. I got nowhere with the service rep. The manager was not even listening to what I was telling her. She said that it was my fault since (she claimed) they had sent out notices and emails that the web site would be down (I was not aware until the site went down).

Also since they offered other options: a phone transfer with a fee and going to a bank to pay the bill, she claimed it was my fault. Too bad if it cost more or if it was inconvenient. I explained to her it was unreasonable to raise my interest rate over 16% just for being one day late considering there web site was down. In addition the mail should have gotten from CA to IL in less than 5 days, especially when sent from a major post office. She said that it was in the terms and conditions and there was nothing that she could do. I told her to consider the intent of the rule (not just the literal interpretation), that I was not suddenly a great credit risk for being a day late considering the circumstances.

She said that they had rules and regulations and there was nothing that she could do. I said she had the authority to lower my interest rates. She denied that she did. I asked her who did. She replied nobody, they had rules and regulations that we have to follow. I said that she had to be wrong, her boss certainly had to have the authority. She asked me if I wanted to talk to her boss. I said sure. She put me on hold and then hung up (and hung me up too).

Over 200 extra in interest for the previous month. An for every month including this month an additional 200 (or an additional 16% - 17% of the balance) until the account is paid off.

Jose of Easton, PA April 1, 2009

Jose of Easton PA (04/01/09)
i have spoke to several managers about this. it that they are always charging INSUFFICIENT FUNDS FEE because what they do is place the biggest amount fisrt then they place small amount. this week i was charge 175 INSUFFICIENT FUNDS FEE and last week 2/24 105. then on 3/16 105 again. i could go on. if you check my records you would see that they always do the same thing put the big amout and then place the smaller even if the big amount was done last.

the damage is that I have pay so much in INSUFFICIENT FUNDS FEE this year alone i have paid 770 thats alot not to mention in other years. 2/4/09 210, 1/27/09 -140. 1/26/09-35

Alice of Brunswick, ME March 30, 2009

Alice of Brunswick ME (03/30/09)
I applied for an assistant program for 12 months, which was granted but my account was closed by them. The interest rate went down during the 12 months but after that it went up to 28.49 %. I paid on time for the whole 12 months and have paid on time for the last year. I called and asked them for help again and they denied the help because according to them I have too much disposable income. My bills per month are 1700.00 in just credit cards and I have two car loans that are 510.00 between them. I only make 2400.00 dollars a month.

I asked them to at least lower the interest rate and they told me that since the account is closed they cannot adjust the interest rate. So out of 260 dollars a month in payment to them 185 dollars goes to interest. They told me that my monthly bills for credit cards are only 1500. a month and that I make 3200. a month. I don't know how they came up with this number because I don't make that much. I work two jobs and one pays me 1900 a month and the other pays me between 400 and 450 a month. I have asked them for assistance several times and they say the same thing. They can't lower my interest rate (even though I have paid on time for over two years) and they can't put me on an assistance program because I have too much disposable income. I fall behind nearly 400.00 a month and have now exhausted my savings accounts.

Shirley of Philadelphia, PA March 27, 2009

Shirley of Philadelphia PA (03/27/09)
I opened a Home Equity Line of Credit years ago for the amount of 50,000. I have been paying this account for years, and they still claim that my balance is 45,274.41. I have paid them thousands of dollars, and I have receipts, but they have only given me credit for 4,725.59! For all these years. I stopped making purchases with the account years ago also, so there are no additional purchases that would give me a this balance.

The consequence is that I can't pay this bank off. They are not giving me credits for all of my payments.

Barbara of San Antonio, Tx., TX March 23, 2009

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