Complain about a product or service

Chase Bank

Gail of Savannah OH (04/07/09)
I just got a letter from Chase Bank stating that they are dropping their 10 per month service fee and refunding any fees collected plus interest. This will be reflected on April billing. Score one for the the good guys! I called a Chase customer service rep to ask why they were dropping the fee and was told it was a corporate decision. I knew she wouldn't admit that it was a really WRONG thing to do, but thought I would try anyway.

In doing a little research I found out the service charge was dropped due to negative customer feedback, which was probably helped along by the fact that about a dozen lawsuits were awaiting class action status. They will still charge 5% of the balance as minimum, with the option of lowering your minimum payment back to 2% with a new interest rate of 7.99%. I just think it's great that they are not going to get away with that ridiculous monthly service charge.

Anyway, I just wanted to tell everybody that it does pay to take a stand and the big guy doesn't always get his way! Congrats to all of you who, like me, stood up to Chase.

Karen of Spanaway, WA April 6, 2009

Karen of Spanaway WA (04/06/09)
WAMU [Chase] backdates transactions to charge overdraft fees. I logged onto my online account at 12:30 am April 2nd, intending to make a transfer to my checking to cover an automaatic debit which i knew was pending. The transaction did not show as pending and i had a positive balance. Since the system updates at 11 pm each day, there did not seem to be any need to make the transfer online, so i opted to just go into the bank in the morning and make a deposit instead. I then recieved an email notification at 2:30 am stating that my account balance was low (I signed up for these email alerts to try to avoid any accidental overdrafts).

When i checked my account I saw that the transaction i had expected (but does not show as pending)had cleared my account on April 1rst. I then called the bank and explained that at 12:30 am it showed no such transaction had occured and that since it was already april 2nd, i knew that i could just make the deposit in person, since my autopay had not yet posted to my account. This has always been the rule for the 10 years i have banked with wamu. In fact, as long as you make a deposit before the end of the banking day (up till 11pm) there has been no overdraft fee for items posted that day. I was always told that the system updates between 11pm and midnight.

The rep told me that the 2 overdraft fees i was charged would be refunded once they posted, and to call back the next day. I did that and was transferred to a manager, who after letting me explain the whole thing again and explaining to me that none of the things i had always been told mattered, he refused to refund the overdraft fees. He said the posting was not backdated because they paid the draft when in came in at 7pm on april 1rst! Even though it did not show as pending or posted until April 2nd. He said that they can charge overdraft fees as soon as they pay it, even if they dont post it to the account till the next day (or however long it takes them to get it done).

My local branch manager even thought it was fishy but when she called she got the same answer i got. I was billed 70 in overdraft fees cause they backdated the time of posting to my account. Very sneaky! Reason they wouldn't reverse the fees? Because i already had 3 reversed in the past 12 months! They say they only reverse them due to bank error, but they never admit error, or worse, bank misinformation or more accurately deliberate deception!

well i basically lost half of my grocery budget for the week in overdraft fees, and i have a family of 5 to feed! I am now compelled to close my personal and business accounts and move to a credit union.

Jane of New York, NY April 6, 2009

Jane of New York NY (04/06/09)
I am writing to you to alert you to the fraud occurring using chase debit cards in MTA machines, in New York City. On 4/4/09 I noticed that my daughter's checking account had dropped down from 40.00 to 30.00, apparently, someone had bought a 10.00 metrocard from MTA. As this was a 25% drop in her total, I asked her about it. She said she had never used her debit card. This is verified by Chase's system. I then went back and looked over my own checking account # and found several MTA transactions that I had never made. I have a communtercash card, also through Chase, so I don't usually buy metrocards. When I do, they are for 20.00, which is a standard amount. There were two transactions for 25.00, an amount I didn't even know it was possible to purchase, as they are usually in denominations of tens. I also saw a metrocard had been purchased on 12/31 (New Year's Eve) when I was in Albany, New York, 200 miles away.

I went to my Chase Branch (Columbus and 86th Street) and explained what had happened. They gave me the number to 'dispute it by phone.' I spoke to 'bel' in the Philippines and initiated a claim. By the time I got home, and realized I had found another illegal charge, they had already denied my claim. I was given two reasons for it, by Linda Lopez, in Houston. The first is that 'all the transactions were in the same area.' The second is that 'the person knew my pin number and did not make multiples tries.' She told me to go to the police, which I did. I went to the 24th precinct, 151 west 100th street, N.Y. N.Y. And received a Complaint report# 

I then received many emails to call Chase again, so on 4/5/09, I called back and spoke to 'James,' in Ohio, who has an ID number, 'But does not have to give it out.' Nor does he have to give his last name. He told me he had to stick by what 'fellow workers said because it took you too long to complain.' Disputed charges are below 03/26/09 10.00 12/31/08 10.00 1/20/09 25.00 1/27/09 25.00 12/23/09 10.00. All charges are illegal. I am not writing to complain about 80.00. My time is worth a lot more money than that. I am writing because Chase's system has been breached, and no one, who works in claims and fraud, where they should care most, has any interest whatsoever.

I would Chase to explain how somebody managed to hack into my account with both my password and debit card number and how he then managed to use these numbers to access my daughter's account, which is not the default account. I would like them to investigate how this information got out, stop it from happening to other people, and I would like my eighty dollars restored to our accounts.

Kathryn of Portland, OR April 3, 2009

Kathryn of Portland OR (04/03/09)
I am an excellent customer - excellent credit. The bank froze my heloc without notice, reason or explanation. I thought the bailout taxpayer money was supposed to help customers. I was sent a letter postmarked five days AFTER the account was suspended. No one seems to be able to answer my questions or address my concerns. I have been told to wait for something in the mail.

Possible credit score damage. I wrote a check on my heloc which did not clear.

Patricia of Richmond, CA April 2, 2009

Patricia of Richmond CA (04/02/09)
I took advantage of the 2.99% interest rate checks. I read the fine print on the check and could find no reason not to use it.

BEWARE! Somewhere, although it's extremely hard to understand -- if you use those checks your monthly payments will be applied ONLY to the charges on the 2.99% rate. Any other charges you make will get the higher rate and you CANNOT pay it off until you pay off the 2.99% first. PLUS, when they add the interest to the amount being charged the higher rate, they increase you balance EVERY MONTH by that interest amount. YOU CANNOT PAY THAT OFF EITHER!

Angela of Lexington, KY April 2, 2009

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