Complain about a product or service

Chase Bank

Melodie of Simi Valley CA (04/14/09)
A short time after took over Washington Mutual i was told, when i checked my balance on line, that a check had been returned and a fee charged. Two weeks or so later the same thing happened. I never had this happen with WaMu. However from what i read on this site i am just one of many this has happened to. How can this bank continue to get away with this nonsense?

I sat down to do my accounts this morning and to pay a bill. When i called to check my balance i found i could not pay the bill because of overdraft fees. I did notice that my payment to my Chase credit card went through with no problems. What a surprise.

Andrew of Santa Ana, CA April 12, 2009

Andrew of Santa Ana CA (04/12/09)
I knew that when Chase took over Washington Mutual that it would be a nightmare. I banked with Chase for a short period of time 10 years ago and was consistently disgusted with their customer service, denial of errors on their end and criminal fees that they refuse to reverse (White collar mafia). What used to be pleasant service I received at Wamu has now turned into a call to customer service to have some dead toned supervisor robot (who barely speaks English) with no ability to take ownership on behalf of the company she represents tell me that any fees incurred are justified when the error was internal on their end due to this extremely flawed transition. Needless to say I am closing all of my (now Chase) accounts and looking for a friendly local neighborhood bank. I hope that Chase meets the same demise as the other financial crooks in recent news.

Late fees when payments were sched early online (always). Its only been recently since this change over from WaMu. And having to call them constanly to re-adajust my APR to what is agreed with the last person there I spoke to. I havent been to heavily affected by this as of yet because I am closing my accts but I'll bet there are folks out there who have been. If there is a class action filed anytime soon I would be happy to help.

Eduardo of Fontana, CA April 12, 2009

Eduardo of Fontana CA (04/12/09)
I was not sent a February 2009 statement. Was charged 39.00 late fee for their mishap. I contacted them to let them know that I have never missed a payment and never received a statement for Feb. They asked me to make payment on the phone for 230.00 and they would reverse 39.00 and that I would see that in my April statement. That conversation was recorded on 4-16-09.

I looked at my April statement to find that they did not credit me.I called to let them know and they denied about the reversal transaction. They claimed that they do not do reversal of 39.00.I told them that I did not appreciate them lying to me and doing bad business and they refused to let me speak to their supervisor.

They charged me 39.00 for their mishap. I called to let them know that I did not receive it, they agreed to reverse if and then lied to me and insulted my integrity.

M. of Denver, CO April 10, 2009

M. of Denver CO (04/10/09)
I have been a Chase customer for over a year. Recently 3/09 I married. When I spoke with a female service rep at the Albertson's Chase (a branch inside the supermarket) I advised her that if anything were to happen to me I wanted my wife to be the beneficiary of my account. My wife had her own bank accounts at a different bank. I was told no problem, the bank would need her social security number for identification verification purposes only and need not be present. I stated that I would return with the number the following week. This past Tuesday I and my new wife entered and spoke with a different representative. She stated she could not enter the information without my wifes I.D. My wife obliged and handed the rep her Drivers license and Social Security card. My wife is originally from Vietnam but has been a citizen for almost 12 years. In a deameaning tone (in front of two other customers)the rep states, ARE YOU EVEN A CITIZEN?

I wasn't asking to have let her write checks, draw money from the account, obtain credit from the account or the bank. Then she stated she needed to see my wifes credit cards. At this point I put an end to it and my wife and I decided to leave. I am contacting the Chase corporate office as well as the Better Business Office of Denver. This screams of racial descrimination and i will not let this drop.

Melissa of Rosedale, NY April 9, 2009

Melissa of Rosedale NY (04/09/09)
I have been banking with Chase for about two years and I am just disappointed and upset that they encourage customers to get Chase Alerts and Chase mobile with the belief that these tools will help manage your account, but infact they use these tools against you. I have paid over 200 in Insufficient Funds Fees to Chase this month alone. They ALERT me that my account is over drawn a day after it becomes overdrawn then charge me 35.00. They even charged me fee of 35.00 for withdrawing 160.00!! They also use their power to allow checks to clear at their advantage, a written check can sometimes take 3 days to clear or 1 week. Im closing my Chase account this week and would never go back to bank with them.

Gail of Savannah, OH April 7, 2009

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