Complain about a product or service

Chase Bank

Anthony of Lockport IL (04/16/09)
I had 35.00 dollars in my account starting on April 10th, 2009. On that day i used my debit card to do a transaction at Wendys for 3.19. When i got home i saw that it cleared online from the amount(chase agreed this happened. I had thought i would recieve a check from work on monday, but didnt get it til tuesday April 14th. 2009. I went and wrote a check on Saturday April 11th, 2009 for 65.00. I agreed with them that i made a mistake on the check. But i had 4 other transactions i made on Saturday and Sunday.

Both days i logged online to see that these items were deducted from the account. but by tuesday april 14th, they put all that monday which totaled up to 20.04. And then they put the check through first(which i knew would clear, but be an overdraft fee.) But three four transactions adding up to 20.04. They hit me with 35.00 fees each, even though these transactions had gone through of the day i used my debit card. I checked each day a saw this. I asked for assistance and all i got was attitude. I told them this was a bank error and they said it was mine. They stated that being that i made these withdraws it would show on my account as being withdrawn, but on the 1st business day it would be all put back into the account and re-withdrawn starting with the bigger itme to the smallest.

This has caused me to pay 180.00 in overdraft fees and to put me in the hole with more important bills. I'm hoping that maybe someone will assist in this matter. The Branch Manager at chase in Palos Park Stated that she was gone close my account due to this matter and supposed abuse to debit card!

Keryn of Ramona, CA April 15, 2009

Keryn of Ramona CA (04/15/09)
Chase/Wa Mu put through my automatic deposit at 12:01 am. I made a withdrawal 16 hours later and their system, which was designed by people,processed the withdrawal before listing the two automatic deposits that went in 16 hours earlier. They then charged me 99.00 in overdraft charges. Be careful. They say they have the right to do that but that certainly cannot be legal. Even though they reversed the charges, I had to spend over two hours on the phone and had to call some special elevated issue line.

If you cannot get satisfaction with their rude customer service reps who transfer you to a rude supervisor who cannot provide a corporate number because they do not have any way to contact their corporate office, do not believe them! Call the Chase/WaMu executive offices. Do not try to talk to the losers at the 800- number!

Overdraft fees, more than once.

J of Elgin, IL April 15, 2009

J of Elgin IL (04/15/09)
I'm a 44 y/o unemployed woman who returned to school and enrolled in a college program. I also have been a customer of Chase for over 3yrs. When I called them to switch my existing accounts to a Student account, I was told there is an age limit for students. Its between the ages of 18-24. That is age discrimination. There should not be an age limitation of when a person can return to school. This is awful.

I switched to Bank of America since they don't have a limit on age for student accounts, they just have to verify with the school, but then Bank of America took over 2wks to post the money I transferred to open the account and still to this day they are still making mistakes on my account and no one seems to be able to explain. Oh well! that's basically the response we get.

Ralph of Radcliff, KY April 15, 2009

Ralph of Radcliff KY (04/15/09)
This actually happened a couple of years ago when I first opened my Chase account. I went to take 20 dollars out of my savings account using my chase atm card because I had already went through my checking account for that week. When I got the account balance, which should have read about 3 dollars after taking the 20 dollars out I noticed it was over 26,000 dollars.

After having dealt with Chase in the past and knowing this would somehow be my fault I went in first thing the next morning to let the teller know that I had in excess of 26,000 dollars in my account that I had not put there. She called over the head teller who of course started asking me how the money got into my account because it was not mine. I asked her how that would even be possible for me to do that and she ignored me. After they labored over my account for a few minutes I had to go to work and asked if everything was ok and if they would fix it because I had to go to work.

The head teller told me as long as they couldn't prove that I had done it and had not spent any of the money I should be ok. I told her that if I had done it and spent any of the money the last thing I would do was tell them about it and asked her what would happen when they found out it was the banks error, would anyone of them have to pay for the error. She seemed upset that I had even suggested this and seeing as I did not have time to push the matter I left.

I'm sure that the person who actually owned the money was glad to have it back. I just don't understand how they get away with being as rude as they are and acting like they work at a bank but are in no way responsible for the actions of that bank.

Mari of Dallas, TX April 14, 2009

Mari of Dallas TX (04/14/09)
We had overdraft protection and a check was bounced for 89 cents which caused everything else to bounce. It took us 3 weeks to get it straightened out.Their fault.Then a few months later my direct deposit paycheck was sent to my old bank.My jobs fault. We had payments set up to be taken out and we called chase and told them what was going on and it would be straightened out in 3 business days and to NOT send the payments through as it would cost us a fortune and fees for every time they were returned. They said okay and then sent the payments anyway which caused us to have to pay fees to the bank and the merchants.

We tried negotiating with the merchants who said ok we could pay them when it was straightened out. But chase charged us the fees and kept charging us fees. Then we asked them to just close the account so that nothing else could come through as we have gotten everything fixed. They said we couldn't close the account and not to worry there would be no more fees. THEY LIED! They said we would have to wait for them to close the account, that would take 60 days!

We made a total of 24 phone calls to the bank, all the way to the top. When I finally said I wasn't gonna pay them they started with the daily and hourly phone calls Even though one of us had just spoken to them sometimes minutes before. I was told told how sorry they were so many times I swear it's their mantra. They were never rude because they knew they'd screwed us. They finally closed the account and it caused us 823.00 in bank fees alone which we have yet to finish paying.

This was reported to our credit and the stress has just @ killed us. It was hell finding another ban, but when we did we were told that alot of their clients came from chase!

Melodie of Simi Valley, CA April 14, 2009

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