Complain about a product or service

Chase Bank

James of Sedona, AZ June 16, 2009

Arizona issues unemployment pay via Chase ATM cards. The local Chase puts a notice on their "Out Of Order" ATM almost every Tuesday with a sign saying "AZ DES recipients, there is an easier way to get your pay - come inside and talk to a teller" SO they can try to upsell you just like they do every time I drive thru or walk in for my regular account. They have been losing employees due to the pressure on them to upsell every single client.

Cost extra to use non-Chase ATM. Tired of waiting in line while they attempt to sell every client more services, whether they qualify or not. Costs me time and money. Will change banks for personal accounts and mortgage ASAP.

Sara of East Meredith, NY July 2, 2009

Called to ask about the raise in minimum payment from 2% to 5%. The rep acknowledged that they want to recover as much as possible before new federal laws come into effect. My rate is 4.99% for the life of the loan, which was originally 30,000. and is now 20,000. My monthly rate will increase from 400. to 1,000.

Karen of Ft Wayne, IN July 2, 2009

My husband and I are beside ourselves after all the years we have been Chase coustomers, Checking,savings ,Mortgage four credit card accounts I feel they have kicked us in the teeth.Always on time paid extra on cards never late.They are taking our payment from 200.00 plus to over 680.00.That is just on one card there is still one more they have raised payment amount on.They are making it impossible for people. Okay who cares right!Not Chase.Hope they understand when people default on homes and cards!! By knowother choice.I closed out my checking and savings.We will pay as long as we can .But Chase will never have my business EVER again.

Kelley of Tulsa, OK July 1, 2009

I was in a bad car accident, which left me with a broken leg and an opposite side fractured hip. I obviously couldn't drive and had a friend take me to the bank one day. As, it was a huge chore for someone to get me out of the vehicle and into my chair, we went through the drive up, and I requested a withdrawl and a money order from my acct. The rude teller inside stated, "we don't do money orders in the drive up" I politely let him know that I had broken legs and would have to get into my wheelchair to come in. "Sorry, you'll have to come in." I was furious, it took about ten minutes to get me out of the car and settled, my friend had to wheel me in and then we had to get me back into the car. The teller never apologized and when I complained to another teller, she just stared at me. I reported this bad customer service by calling the 1-800 number, I have no idea if anything was ever done about it, I never heard anything or recieved an apology.

Val of San Jose, CA June 29, 2009

Due to severe financial difficulties, I am very embarrassed to admit that I became involved in a Canadian Lottery Scam. It's a really long story, But part of it involves depositing a check from the bogus company, and sending most of it back to them to pay for "taxes on my winnings." I was desperate, had no income in over six weeks, was hungry and in real danger of becoming homeless. I sensed something was wrong the entire time, but I was so anxious about my situation that I was not rational.

When I went to the bank- (Chase/WaMu) to deposit the check, I was very concerned about it's authenticity. I needed the money so badly and I was so worried that something was wrong that I was in tears. I asked the teller to verify the check at that time, before depositing. She examined it visually, but did not verify it electroniclly of take any other precautions before assuring me of it's validity. I returned in forty -eight hours to withdraw the funds to wire to the scam artists, as instructed. When I was allowed to do so, It further convinced me that the check was good and had gone through. I found out too late that Chase doesn't verify checks before releasing funds. As soon as I realized this was a scam, I contacted the bank. Alas, also too late.

Ninous of Scottsdale, AZ June 28, 2009

So I open up my chase bank account about 2 weeks ago.. Got the leisure rewards checking and was shown all the great rewards blah blah blah. I work for tips so I make random cash deposits for random amounts but I ALWAYS make sure my deposits cover my withdrawls/check card charges. I always walk inside to the teller to make sure my deposit is instantly posted to my account.

I was in need of cash and went to the ATM to withdrawl 100 when I know I had AT LEAST 181.xx in my account that was with a bunch of pending charges. Did the math several times.. ATM says insufficent funds.. I check my balance on the ATM machine and says im MINUS 161 WTF?? So I check my account balance on my phone and it states I have POSITIVE 181.. I go to several different ATM's from different banks and they all deny my withdrawl.. I try to buy a pack of gum with my card for 1.29 and its Non sufficient funds. I call the number on the back of my card and apparently chase automated telephone is down and they will be back up by Sunday afternoon (june 28th).. WOW talk about unsatisfactory customer service.

I cancel all my plans of going out with friends and head home. I immediately go to www.chase.com and their website is down.. 20 min later I try again and login.. My account balance aswell states POSITIVE 181. I call up chase again and they are still down. There is no freaking way I am negative, no way in hell and I am FURIOUS! I don't even know how i'm supposed to buy my date girlfriend lunch tomorrow with the 18 cash I have on me.

Ellen of Bend, OR June 16, 2009

I download from WAMU/Chase everyday into my Quicken bank program,first thing in the morning. Last month in May I had a deposit that went in and Chase posted all the checks first and then the deposit which WAMU had never ever done, or any bank for that matter. The folks at my branch said it was the new policy now that they were Chase, I asked to have the fees waived and was told they did not have authority to waive fees at the branch. I decided that I should change banks and I did.

In the course of switching banks and clearing my account with Chase I had and automatic payment that I missed changin to the new bank. I received a notice that the Chase account was overdrawn. When I looked in the morning and downloaded to Quicken I had one overdraft charge. All other checks and debits had cleared. Well, guess what? By that evening after making a deposit to cover the overdraft and making a comment to the teller at the bank that I was covering one over draft which she confirmed, everything in my account had been reconfigured.

Chase covered the big payment which had been the last one to clear and had caused the ONE overdraft. By manipulating my account they caused all the other checks and debits to bounce. I called the bank the next day and asked how this could happen, she said they can change it anyway they want and decided to cover the largest amount first which they assumed would be the most important!! How can Chase assume anything about my account and just manipulate our checking accounts!!

The lady also informed me when I insisted on a reversal of charges that the reason WAMU got into trouble was because they gave too may things away free and reversed too many charges! I told her that was not true, and that the reason WAMU had financial problems is because they made loans to people for homes they could not afford. She said well that IS true. So I threw a fit and she reversed some but not all of the charges. They moved two more debits onto the other side of my deposit and charged me 68.00 more for two more overdrafts!!! I do not understand how Chase can be getting away with this, it is outright unethical and can't possibly be within the law.

tony of amboy, WA June 11, 2009

I recently received about 140,000.00 from a settlement whereas I had went to Chase bank where I intended to pay off my home loan of 119,000.00 and use the rest in some sort of money markets. I deposited the check from a local bank into Chase and then talked to their financial advisors. That's when I was made aware that my 140,000.00 would take six business days to clear since Chase is an out of state bank and they have the right to wait that long. I told them the local bank was just four blocks and I could have gotten the cash from them that day and brought it to Chase.

My mistake was believing the teller was truthful about the funds being available in one or two business days. The lies and deception by these institutions has created mistrust in the banking system because they are able to business as if they were a local bank but, actually using the loop hole they have six business days to pay out because they are actually an out of state bank.

I ask for the check back and would take it to the local bank that issued it and return with the cash. I was refused saying that check was already in the system. Not only had I gave them this 140,000 for six business to use as they pleased but, I also was not able to pay off my loan that they are charging me almost 7% on 119,000. Who says crime doesn't pay.

Joyce of Oakland, CA June 26, 2009

I have everything direct deposit to my checking account, I had set up automatic debit from my account for Sallie Mae Educational loan, pending a change in terms for reduced payment Sallie Mae erroneously took out triple the payment, which resulted in 13 NSF charges on pending check card purchases because Chevy posts largest to smallest. I submitted a dispute twice my account was a negative 875.00 at no fault of my own.

I was told that if Sallie Mae did not respond within 10 days they would temporarily refund the money (Chase) it has been over 30 days, I have resent the documentation express mail Chevy Chase closes my account without resolution and Sallie Mae is reimbursing me the NSF fees plus crediting my account the 330.00 they charged. I had called Chevy Chase and they told me that my account would not be closed until resolved, so now I have a charge off of 275.00 (because one of my weekly paychecks got deposited) and reported to Chex Systems and the refund from Sallie Mae hanging in the wind.

I am outraged that they closed the account without resolving the matter. This is just the shortened version of the damage done to me financially because of this issue. I want to file a class action suit regarding this posting the largest to the smallest if they had not done that I MAY have had one NSF but refunded because of Sallie Mae's error instead of 13.

Andrew of Solana Beach , CA June 26, 2009

upped my minimum payment from 2% to 5% basically going to drive me into bankruptcy as I wont be able to afford the payment

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