Chase Bank

Teller lost my debit card! - I just went through the drive-thru teller of my local Chase branch because their ATM machine was not working again. She asked me to send my debit card and picture ID, which I did. She sent me a withdrawal slip for me to sign for the $100 I said I wanted, which I did. Then she sent me the money and my picture ID back, but no debit card. I asked her to send it to me and she said, "It's in the tube". I said, "Actually, it isn't. That's why I'm calling you." She went, "I put it there." I told her, "It isn't here." She then said, "I'll just get you another debit card." No horror at having lost a card from here to there. No apology. I became very upset. Did I mention it is Friday morning, and I won't have access to cash the whole weekend? The supervisor finally came and apologized, and in the course of trying to explain the unexplainable, she said perhaps the card went into another tube to another customer. Doesn't that make you feel that they really know what they are doing?

I opened an account with Chase when I was living in Florida. I moved to Buffalo, NY in March to find that there were not any Chase Banks in my area. I was willing to still keep my account with them. Last month, I was at a local flea market. I tried to use my debit card to make a purchase and it was saying to the merchant that the zip code I had given them did not match my billing address zip code. I gave them my Florida zip code and my New York zip code and they told me that neither would work. So I paid them in cash, and I left.

When I got home I checked my bank and found that the transaction did in fact go through. I immediately called Chase Bank while the charge was still pending. They told me they would credit the money back to me and file a claim. Yesterday, over a month later, I received a letter from Chase Bank saying that they were going to take the $70 back out of my account on the 15th of this month because they found while researching the claim that the purchase was authorized?! What is this?! The purchase being authorized was never in question. Yes, it was authorized because it was how I was going to pay. It was only after they told me that my card wasn't going through that I gave them cash.

I don't understand what the bank was researching for a whole month because in my initial explanation to the bank, I told them everything that they said in the letter. I called Chase and the deadpan, monotone supervisor who cared nothing about my issue continually tried to just get me off the phone while the whole time kept saying that she was trying to help me. So I got upset. Who wouldn't?! My bank is trying to rip me off. So I may have sworn a few times because I'm not paying $140 for a $70 purchase that I've already paid for. She told me that the call was recorded and that people would hear my profanity. I said, "Good". I want people to hear my problems because anyone would be mad about what the bank is doing to me.

It was only after I argued with her for over 5 minutes that she asked me if I had a receipt from the flea market showing that I paid cash! No, I don't. It's a flea market. They don't give you receipts when you pay cash. I asked her why Chase Bank wouldn't have told me a month ago, when it actually happened, that I needed the receipt showing that I paid cash. Maybe then, I could have gone back and asked the merchant for one. And no, I didn't return to the flea market during that month because, stupid me, I thought that my bank was taking care of everything.

Look, I'm not an idiot. I realize that people probably try to pull scams all the time and by me saying that I don't have a receipt that it looks like I never paid the cash. But I'm an honest person and everything I said is the absolute truth. I called them on the same day it happened within an hour after I left the flea market, before the charge even cleared. For them to steal that money out of my account a month later, is disgusting. You would think that in the interest of customer service or customer loyalty that they would have just helped me out. Even after I threatened to close my account, the supervisor didn't care at all. She was openly willing to let me close the account. I feel totally ripped off and now I've paid $140 for a $70 purchase.

Thanks, Chase Bank for everything you've done to me. I'll make sure that nobody in my family and none of my friends will ever bank with you. And the second I get another account, I'll never bank with you again either.

A friend recently paid me back for shared expenses on a trip. The check was written on Chase Bank so I went into a branch to cash it. They charged me $6 to cash one of their own checks. They were so generous as to offer no fee if I signed up for an account. Now why would I want an account with a bank that treated people so rudely? I am very upset about this and may no longer take checks from this bank at my company. I guess this is the very bank that those ads are talking about where there are all the ridiculous fees. Really poor policy.

First, I'd like to express that I am not a disgruntled and unreasonable customer, as I have had this account for more than 8-9 years and have only needed to call over the phone for less than 10 times. That being said, Chase has a policy that states that you will be charged a $12 service fee if you do not have a direct deposit of at least $500 or more in a month. I work from home and get my checks deposited in my account on the 15th and 30th every month for the last 1.5 years. Whenever the 15th and the 30th fall on a weekend, I usually get paid on the Friday prior to the weekend. My employer uses Quickbooks to electronically deposit funds in my account.

However, at times, Quickbooks can be down, which means they are not able to "electronically" deposit funds in my account. So my boss will then manually deposit a check in my account in an effort to not let me get paid late, since Quickbooks usually advise that it can take a while sometimes. See where I am going with this? Well, I was paid more than twice the direct deposit requirement that Chase has in place, and I was still charged the $12 service fee, which in turn made checks bounce. This is an account I use mostly for my direct deposits and small things, as I have other bank accounts. I called Chase and was told that the checks have to be "electronically" deposited, though it is clear that it was from my employer as it was on the 30th, which has been the pattern for the last 1.5 years. The check is also from my employer, which should have also been taken into consideration. As a result, I was hit with a fee for something totally beyond my control and beyond my employer's control; and that led to other fees, since I have other things like my rent bounce.

This is totally unfair. I met their requirement, but because the check was not "electronically" deposited, I am charged a service fee. Now, really, why would I want to stay with a bank that has this policy in place? I have requested for my account to be canceled and was told that I have to wait for all the pending charges to clear. As soon as that happens, I will definitely be canceling the account and have my checks deposited in one of my other accounts as this is really ridiculous. Only one of my other account charge fees, which only requires a direct deposit of $10, which does not have to be directly deposited. I really wish someone can put a stop to this kind of unfairness. I have been charged the $12 service fee twice, before I started my new job 1.5 years ago. And I never once complained. So I don't think I am being unfair here. I want everyone to pay attention to their accounts with Chase for this kind of stupidity and unfair policy.

Watch out for the $125/$150/$200 bonus that Chase offers, they might keep your deposit if you don't have the time to run around. I've been with Washington Mutual for years then Chase. I wanted to transfer my 80-year-old mother's account from Union Bank to Chase so that both of our accounts can be linked together for emergency funding. Finally, she got persuaded because of the $200 bonus offer. My 80-year-old mother doesn't get around and talk much with illness. I called the Chase 800 numbers and asked them if I could do it online for her, and yes was the answer. I signed her up online, transferred the opening deposit of $1,500 (recommended by Chase operator for waving service fee) from her Union Bank account to the new Chase account. Everything went smoothly and got approved.

Three days later, she received her ATM card, approval letter, and PIN. The very next day, she also received a letter that said "Chase can close your account at any time without cause". After a complete review, they've decided to close her account immediately. All remaining balance in the account will be sent to you within seven business days. Two weeks passed, no check was received. I called the Chase 800 and was transferred to the fraud dept. All they told me was to bring my mother into one of the branches and identify herself. I walked her into my branch in La Mesa California, and met with one of the representatives there named Mark. He's extremely helpful and tried to resolve this problem with the fraud dept.

She ended up making multiple trips into the branch to see Mark. Each time when Mark called the fraud dept., different representatives at the other end and different excuse was introduced. They wouldn't tell her why the account was closed, but she needed to provide the required documents or she won't get her deposit back. Here are their excuses: a) discrepancy in addresses - BS, my mom hasn't moved for 20 years and she has the same address in her ID card. Her senior CA ID card wasn't accepted, and she needed to provide utilities' bills to prove the address; b) proof of Union Bank account - needed a letter from Union Bank that my mom has an account there and she provided it; c) proof of $1,500 withdrawal from Union Bank - needed to get a statement with the transaction appeared on it, and she also provided it.

Somebody is using her social security number. First, her social security card wasn't accepted because it's not a pictured ID, then they claimed that her social security number belongs to a different name. She went to a local social security office, and had a printout to prove that her social security number does belong to her. Not to mention how long people usually need to wait in the social security office without appointment in California, she managed to get a letter to prove that is her social security number. While there, I asked the social worker if the system shows her number is being used by somebody else. The social worker said no, because no income has been reported with her social security number. I went further to check her credit, and received a report that shows her credit is fine.

When all documents were presented to Mark, he called the fraud dept. again. They said that those documents may not be enough, but go ahead and fax them in. They would get back to Mark in a few days after a complete review. In California, a senior ID card and a social security card will be sufficient to open any bank account. But to identify herself through the Chase fraud dept., they require a lot more. I raised a question - if it's a fraud, what's wrong with transferring that $1,500 back to her Union Bank where they got it from. The answer was no, but I have the answer... they want to keep the $1,500 knowing my mom is 80 years old.

I concluded that Chase fraud dept. is full of crap, they make it so hard that people will give up then they keep the deposit. For being so persistent, she finally received the deposit one month after the account was opened. Without Mark's help and my running around, her $1,500 will be Chase citizen's bailout.

There was a fraudulent activity on my checking account, placing a negative balance of $4,000 and some odd dollars on my account. As I reached out to the bank and authorities to help me resolve this matter and as I received no help from them and police authorities, I began to feel as though I was being discriminated against because of the color of my skin. I lost my hard earned money due to this process as well as due to the nature of the direct deposit system I was enrolled in through my place of work at Talbots. The negative balance chewed up two of my checks and left me in a position where I'm unable to eat, or care for myself. At this time, I'm looking for anyone who can help me obtain justice. I am very hurt and saddened by the way i was treated as it's been months since this incident occurred. I have been behind on crucial payments and life issues since January.

My account was placed on restriction on March 28th. I went into a branch to find out what was going on. They stated that there had been a quick-pay into my account and it was fraudulent. After letting them know I had nothing to do with it, they stated that my account would be closed in 10 days, which would have been then the 12th. And well to my surprise, it wasn't closed on the 12th like I was told it would be. Therefore, I couldn't access my funds which had now been for over 17 days.

My rent was late. I had a warrant for non-payment. I have a Chase auto loan that was put in jeopardy. My funds were held from me from the date of March 28th and I have still yet to receive my funds today being the 20th of April. I was lied to over the phone by customer service specialists. Numerous times someone told me I could pick up my funds at a bank location before it was completely closed out. So I went back and forth from customer service to 2 branch locations for a total of 10 days. I was told that a check had to be sent. I informed them that I would be evicted if I didn't receive my funds. I begged them the 1st week to at least just remove the quick-pays they felt were fraud and release the rest of my funds.

I found out 2 weeks later that my account wasn't closed until Monday April 16. This means that I had no access to my money for over 23 days. That is unacceptable as a bank. They must have compassion for their customers. I feel like they took their time with my case. Due to being separated from my money for 23 days, I have a Warrant for Eviction, a late car payment and my 2nd car is in jeopardy of being repossessed. The bank must do better or be held accountable for the fees I have incurred. I still have no clue on what to do. I have over $500 worth of late fees and penalties. What can I do?

I've closed my business account with Chase after three years of terrible service, but only because I moved to Boston, where there are no Chase banks. I called to ask how to go about closing my account and they told me I could do it over the phone and they would send me the remainder of my balance. This was late January 2012. I waited and waited to receive a check for more than $3,300 and nothing arrived in the mail.

When I called in mid-March, I was told it was probably lost in the mail and that they would issue me another one. I waited again, but no check arrived even after a month passed. I called back in early April. They said I should have received the replacement check but since I did not, they would send me another check and I would receive it in 5-7 days (because they would not use priority mail or certified mail to send this out, even though it was lost the first two times!).

Mid-April, I receive an "affidavit and indemnity agreement" document, basically stating that the check was lost and that I had to sign it, get it notarized and send it back. I was furious because I was just expecting to finally receive my check as promised.

The lady helping me kept calling the National Accounts Closing department, who will not talk directly to clients. They refused to send out my check without me sending back the notarized document. No explanation as to why two sent checks never made it to me, why nobody mentioned I was supposed to receive this affidavit and send it back to get my money and why I was promised on two occasions that a replacement check would be coming my way in 5-7 days.

It's been almost three months since I've closed my account and I have yet to receive my closing balance from Chase. I find it hard to believe that two checks they sent out were lost in the mail in two months time. They're just keeping my money hostage and are forcing me to pay for notaries and wait longer and longer, even if this is completely their fault.

I've been on the phone an average of 45min each time and each person I talk to every time tells me different things, promises different things and disputes anything the previous person told me, "I am not sure why they told you that," "I am not sure why you didn't receive the affidavit form the first time we put in the request for lost check," "I am not sure why they told you you'd be receiving a check instead of an affidavit form," and etc.

I wish there was something I could do to make Chase pay for making me waste so much time and energy on getting my own money back from them. I knew they had terrible customer service, but I figured that it was just because of the overall poor quality of bank service in NYC. But this exceeds any issue or frustration I've ever had with them.

I had opened an account with Washington Mutual and the young man by the name of Raffi did not speak English well. He had signed me up for overdraft protection without having a savings account. He told me any overdrafts on my debit card would be covered. He placed me in a high risk situation without the funds to cover such a strategy. He even went to the Branch Manager at the time, Vicki ** (10 years), to ask permission. Vicki refused to talk to me at all.

Later, I developed some terrible brain injury symptoms that fogged my memory. The card went over by just a dollar or so, perhaps a tip that was entered improperly. The charges went into $350 range and were supposed to be reversed and the account closed. This was done over the phone.

I banked with Chase for years after this and forgot about it. I went onto Union Bank to open a new account and the Branch Manager pulled me aside and asked me if I knew anything about my account having a hold or charge off on it. At first, I could not figure out what this meant. I called everyone at Chase and tried to find out if something went wrong in my account. They (the Executives) told me nothing was wrong and they had no idea what it could be.

Well, a three hundred dollar amount hit my account and I went to Trader Joe's to pick up $100 worth of groceries. For some reason, I decided to check my balance first. The money had been transferred "miscellaneously" to another account (from within Chase). I was not notified at all. They had my email address and I was getting some calls that seemed like telemarketing calls where they hung up and could not call them back. First it was $150, then $20, then $13, them $50, then $76 and then they closed the account without telling me. I was blocked from using the account at all and then they closed it. I had small checks that came in every few months and they are now lost. That was several hundred dollars also.

I went into a new Chase just recently to get all this information straight. I have documentation of the transfers and all employees used diversionary tactics with me. One branch manager said, "The account looks perfectly clean and come on and sign up with us again."

I then went to the original bank on South Lake in Pasadena. An Asian young man, who stated he was the Assistant Manager to another gentleman who happened to be Asian also, behaved as though he could not understand that I needed to have copies of the miscellaneous transfers from the last one, going back to the first one. It took me one full hour to get him to understand I did not want a 7 year account history or a 2 year account history. I repeated myself over and over and went to another young woman who was supposed to be able to communicate well. She lost her temper with me and said, "Well, I don't understand why you don't have any information and cannot even remember when this happened. It was your account wasn't it?!" There were more indelicate remarks and, of course, they could not see the largest transfer in the account - the one that caused a catastrophe with my whole family because I could not get home to see a very sick relative with Alzheimer's.

I forwarded this information to the COCC in Houston-Comptroller of Currency. There was a dispute line that could not be utilized due to the lack of notification and full disclosure on the part of the bank. I found this out about Chase that there is a credit collection agency that collects for them that is not a department inside the bank.

Let me tell you folks, they are cheesy and unethical. Not to mention, uneducated and they are just like the people who buy up ten year old debits and start harassing you. On your signature page or card, read the fine print. You are signing your rights away to Chase so that they can remove any money from your account and close it without notifying you at all. That was the same protocol with WaMu and that's what brought them down. They were just about to get shutdown by the Feds when Chase decided to take them over.

I made a prediction about Vicki **, who said all of this was perfectly legal. I asked where she was transferred to. I knew it had to be mortgage lending! Well, guess what! They asked me if I saw her picture on the wall behind us and sure enough, there Miss Vicki was with a title under her picture that reads, "Mortgage Loan Officer".

Folks, I pushed for the bank account that allows us to opt in or out of overdraft coverage on our debit cards. Now, I'm working on getting the same Act passed on our pay pass chips that can be read at any ATM, fast food and coffee shop by hacking groups.

The big three; Chase, Bank of America and Wells Fargo are scammers and exploit those who are on government benefits. Bank of America used to hold our treasury checks so that our rent checks would bounce. I found out later they were doing the same thing with our debit and credit charges on our bank cards. We would have all these $350 charges for overdrafts that they were causing.

I will write this message to the Federal Reserve and the COCC again as a follow up and will send it to my Congressman.

Lack of resolving issue in timely and professional manner: This is a complaint regarding the Crescent City, CA branch. One of my father's employees had her check reversed from her account on March 25. The check had been deposited on March 19 and was posted to my father's account on March 20. I became involved because Umpqua Bank was being blamed for the error. Below is the email that I initially sent to **:

I am writing on behalf of ** and the issues that she is having with her account. I phoned Umpqua Bank again tonight to verify that there were sufficient funds in my father's account and was again told that sufficient funds were and have been in my father's account. This is consistent with what online banking displays. I'm not sure what you would call the transaction that would be issued had insufficient funds been the case, but they have no record of issuing it or receiving one. Had NSF been the case, my father's account would have been charged a fee, which it has not. Brittney's paycheck seems to be floating in one of the banks system as the amount is not in either one of our accounts. Also, the $12 fee charged to Brittney needs to be reversed and credited back to her account.

I did a customer authorization tonight so that Chase Bank can contact Umpqua at 1-866-486-7782 to verify the bank account number, the date the check cleared, and the amount tomorrow. The incoming trace number is **. The check was received on 3.19.12 and was posted on 3.20.12. My father's account number at ** is **. I cannot place a stop pay on the check because it has been cashed.

If you have any questions, please contact me at **. Because of the time zone differences, it is often easiest to contact me by email. This issue needs to be resolved in a very timely manner and I expect to hear that the money has been returned to Brittney's account by the end of the day tomorrow. Thank you for your help and I appreciate your willingness to assist Brittney with this complication.

Unfortunately, Jennifer did not follow through and contact **. She insisted on being rude and was telling me I wasn't listening to her. She said I wasn't doing what she requested (wanted a copy of the cancelled check sent; I did not have a copy as it was an online payment). She insinuated that the transaction history that I had sent to Brittany could have been altered in some way, etc.

I then requested to speak with the branch manager **. At first she was helpful, but also said I needed a copy of the check. On Friday, March 30, Umpqua faxed the copy of the posted check to Chase. I know this because I was on the phone with someone from Chase when the fax came through. Again, the authorization by me was given to Chase to contact Umpqua in an attempt to resolve this. I left a message on Friday for ** to call me. I left a message on Monday for the assistant manager to call. I left another message for ** to call on Wednesday. Neither Brittney (employee) or myself have received any calls this week.

At no time did anyone at Chase even entertain the idea that Chase could have been responsible for the confusion. Blame and proof of innocence was placed on Umpqua Bank, Brittney, and me. What we are being told by Umpqua is that the check was most likely scanned twice in Chase's check 21 system, which would have resulted in Chase pulling the check. It would appear as if the people at Chase don't understand their own systems and are not willing to even entertain the idea that someone in their employment could have made an error.

This issue is still not resolved. Though we initially received a bit of encouragement from the branch manager, **, there has been nothing but lack of professionalism and an unwillingness to solve this from Chase Bank.

Chase switching routing and transit numbers without notice - We own a small business in Denver and are former WAMU customers. Chase took over and things have not always been pleasant. In a recent letter dated March 28, 2012 (just received this on April 5, 2012), we have been informed that our account number is changing (for electronic transactions) and the routing and transit number is changing for deposit slips. First of all, we did not receive any advance notice of this change (which, one customer service rep. told me, was due to the fact that they are nixing the WAMU routing numbers). I don't have any problem with that.

But when we are told to immediately: (1) order new checks (and here's a $150 credit to Deluxe); (2) order new deposit slips; (3) begin using new checks and deposit slips immediately and destroy all old; (4) payroll checks must be updated/upgraded, too, if using; (5) provide new ACH information to all vendors with whom we process electronic payments; and (6) update any automatic withdrawals, such as insurance company payments, utility payments, etc., it's asking a bit much. We also utilize merchant processing (as a retail business) and this must be changed immediately as well.

Oh, the customer service rep. says, "Yes. There could be a disruption of processing and/or of payments going into our bank account. We're sorry for any inconvenience." I am trying to get contact information for Donna **, senior vice president, business banking (who authored this unanticipated letter) and find out what the heck she was thinking by not giving us any advance notice that this change was going to take place. One rep. said that we could still use our old checks until they run out, but I don't believe anything coming out of their mouths. They do seem clueless. And this gorilla of a bank and highly-paid executives don't seem to care when they stick it to their customers. Not happy about this.

My wallet was stolen and there were several unauthorized charges that did not go through because I cancelled my card on time, although there is one charge that did go through at some motel called "East West Suites" in Sherman Oaks, CA. My card was charged (unauthorized) for $1,300 and Chase will not return these funds to me. Luckily, I have family that work for the police department so I will be taking this issue to the next level. Do not trust Chase! They rob you and they do not protect you at all! As a matter of fact, it seems like they are in the scheme themselves.

Chase Bank put my husband's early retirement funds into an IRA and then let him withdraw the entire amount of $304,000 over a 16-month period without notifying me (his wife). We live in a community property state (Arizona) and had a joint account as husband and wife with their bank. He was only 49 and should not have been able to take out all of our funds without my knowledge.

We are currently going through a divorce and he claims that all of the money is gone, leaving me and our minor daughter without any money and many debts, including a $310,000 mortgage and $80,000 second mortgage. He withdrew $222,000 over an eight-month period in 2010 and now owes the IRS $68,000 in taxes for that year alone. We were married and living in Arizona during the entire time he was employed. I managed the 401K funds during that time, which resulted in us earning a good return on our investments. Do I have any recourse against Chase for this breach of fiduciary responsibility?

I've done so much research regarding the bank's policies and what our deposit account agreement says. That being said, I wasn't too surprised when we received a phone call from the Chase executive office letting us know that they had decided to close both our personal accounts without cause and without due process. They claimed they had a right to do this according to our agreement, but our agreement requires the bank to give us 30 days notice in writing before such action is taken or any changes are made. This did not happen.

Clearly they breached our contract. I'm totally fine with the decision to close our accounts and terminate further business with us. After all, these accounts were low balance accounts and the bank wasn't making a profit off of letting us bank with them, so I get it. Still, because they breached the contract by failing to let us know of the changes and failing to allow 30 days before changes were made, we incurred several fees for outstanding checks that were not able to post because the banks would not process them. There were fees that were incurred to these other merchants as well because the outstanding checks were refused and not honored and subsequently returned unpaid.

I believe the bank is responsible for contacting each merchant and/or providing a letter apologizing for their breach, which states they will take full responsibility for all the return fees we received because of their negligence. I also want the accounts restored back to the way they were without the bank fees assessed and closed without further penalty to myself or my husband. I find the entire situation disgusting. We were treated like complete criminals for no reason whatsoever and even more deplorable is the fact that our tax payer money helped bail them out for their own misguided and foolish financial decisions.

Although it's not against the law to make a profit off of banking customers, in fact it's well within their rights to make a profit, I find it is against the spirit of the law to penalize any customer and refuse to take responsibility for poor management and breach of contract. Chase Bank is obligated to perform their actions according to our contract. They are obligated by law to take responsibility for any and all fees assessed because of their breach. We want full restitution for every fee associated with these two accounts, as well as with every outside merchant involved, and we want our accounts closed immediately without further penalty or injury to us.

I have been a loyal costumer of Washington Mutual for years. When they were bought out by J.P. Morgan and switched to Chase, I was less than thrilled and have been feeling the consequences ever since. The smaller occurrences of overdraft fees and the like are less important but recently, I had to deal with a series of bureaucratic difficulties relating to a complete miscommunication between the two states as I have lived in Washington and California in relation to a car I sold four years ago.

That matter is lengthy, but because of it, all of my funds were placed on hold and Chase charged me $125 for the inconvenience of placing my funds on hold. I know that this is their policy and completely legal, but this is the most corrupt, unfair action I have had a bank do to me yet. I can't switch banks at the moment for convenience reasons but to fine me such a huge amount (I had barely more than that amount in my account to begin with) and without any notice, that seems illegal to me. Like I said, I don't care if technically it is legal. If an individual charged you over $100 to keep you from touching the rest of your money, who wouldn't be furious?

The bank isn't allowed to inform you they might place your funds on hold in case the person goes and takes all of their money out. Yet, if they had at least mailed me a letter informing me that if I did not take action I would be charged the $125 fee, I could have taken the proper measures. When I called customer service, they didn't know why. I had to do all of the investigation myself which took me a full business day and an additional two payments of $99 and $52 to the DMV. They said that they sent me a notice the day they put my funds on hold and only after I received notice my funds were on hold. This is not notice, as it implies one was told ahead of time. I don't see how this isn't complete sociopathic behavior and immoral monetary rape!

Chase is refusing to let me discuss missed payment issues with them because my husband is deployed and does not have access to internet or fax machines right now to fax them a letter, allowing to me discuss payment problems with them. They sent me a letter saying that I am behind on my payment for February and they have reported it to the creditor bureau. I made the payment on February 29th and they said that it was late and then they turn around and say the next payment is not due until the 15th of April!

When I checked my payment status on my statement online, it said payment was up to date! They called today and tried to get me to make a payment to get the car up to date on the balance. I tried to make payment and then they ask to talk to my husband and then when I told them he's deployed, they said oh we can no longer discuss this account with you because your name is on it! Umm, hellooo, why keep calling me when I've told you the same story. My husband's deployed and you won't take money from me?! I was also told that my payment would be considered late when it was paid for February!

I'm a sophomore at a local university and have Chase's checking account for students. Ever since around this time last year, I've been having problems with their overdraft fees. While some were definitely my fault, a majority of them were a result of Chase being extremely difficult. Recently, my employer switched to those ADP payroll cards. I've only been on the card for 3 paychecks. The first time, I transferred the funds on the card and it was posted a day later into my Chase account. The second time, I transferred the funds at seven in the morning on a Friday. The funds were not showing up in the ADP site nor were they showing up in my account. I, of course, was horrified. I called the ADP people 3 times. They were not helpful at all. I called Chase and they had no clue either. They just gave me the same old runaround.

So I went in to the bank to talk to a banker. He was nice, but he did nothing. He said he would keep an eye on it and if it didn't post in the morning, he would call them and then me. He never did either and it posted 5 days later. This last paycheck, I withdrew money and deposited into my Chase account instead. I was charged 6 dollars to do so. Then I waited to transfer the remainder of it on Monday. So on Monday, I transferred it at around 11AM. During the entire week, I never got another notification telling me my account was under $25. So I assumed it had been deposited. I went about my week charging my card per usual. Basically, lunch at my university. Then on Thursday, right after buying lunch, I got the text that I had $22 in my bank account. I thought that this was weird considering I should have over $100 leftover from my trip that previous weekend.

Well it turns out Chase hadn't accepted my transfer until Thursday. But they conveniently managed to never notify me that I was negative, which is what the Chase Mobile is for! They also waited to accept the transfer after they posted my two overdraft fees. So after my last class, I called Chase and they said they couldn't reverse the charges because I had to fix all that after the last paycheck mishap. I have to go out of town almost every weekend. So I talked to one of their senior representatives. He said if he couldn't do it, I would have to talk to a bank manager. He, of course, couldn't do it, so I went in immediately to my bank. I talked to the guy, told him what happened and that I really can't afford these issues. He seemed nice, went and talked to a manager. He said the manager agreed to overturn the draft fees, but this was only a courtesy.

That was yesterday. Nothing in my account has changed and now I'm overdrawn again because my payments that I was waiting for finally came through, which is really interesting considering that was supposed to happen 3 days ago. Chase really doesn't care about their customers. Upon reading all of these complaints, I've come to realize this. I had submitted a request for direct deposit at my job, but I plan on canceling that. After this is all resolved, I will be canceling my account at Chase and I will take my money to a credit union. I doubt the fees will be reversed. This will be the second time they've lied to me. Why do they need to lie? Why can't they just be upfront and tell me the manager refuses to reverse the charges? Not to mention a month ago, someone had my card information and used it to buy a credit report.

What is going on with this bank? I get paid 8 dollars an hour to run attractions at a local amusement park. That $68 they stole from me is several days of hard labor for me. I just worked for Chase. I'm a pre-med student. You would think that would be the source of my stress. Nope, it's Chase. Everyday I dread a text from them because I'm afraid they've found another reason to take my money. I feel like I work for Chase.

I have been with Chase since they rolled over all Washington Mutual customers. I had multiple issues with the conversion, as they moved customers based on where they lived--first was the East Coast, then the mid-West, and finally, the West Coast. I lived on the East Coast and had a West Coast account. I was unable to access my accounts, make transfers, or get assistance in a timely manner. I waited out the transition, thinking that that was the worst of it.

They then began charging for everything which brings me to today. I transferred $801.00 from Chase to another bank. I called first to ensure that if I did it using my debit card there would be no issues, and I was told that it would be treated as an ATM transaction. They did not tell me that they would be charging be a percentage of the transfer as a non-ATM cash advance. I found the charges today, and they will not be reimbursed. I will be closing all of my accounts with that company.

My daughter, who has a debit card on our account, ordered some computer parts online. The purchase was flagged as a fraud by Chase Bank. At the time, the only response to her was the transaction did not go through. She tried again; same results. She called customer service and was told the reason was the zip code suffix was not used, so it was flagged as fraud. Her mistake.

We went online to look at the balance, and it showed a debit pending. We asked the customer service rep about the balance and were told we had over $800.00 available. The purchase was $360.00. We replaced the order. This morning, I receive a text from the bank saying the account is overdrawn. We called customer service and were told the funds for the two purchases flagged as fraud would be available after midnight tonight. What!

If the purchases were fraudulent, why did the money leave the account in the first place? It took a milli-second to remove the money and 2-3 days to put it back? Very unhappy about this. Where did the money go if not to the vendor? It should not have gone anywhere if a fraudulent transaction is suspected. Someone needs to explain this to me.

Chase submitted a wrong form to IRS stating I withdraw a large amount from my IRA. I confronted them and took them 2 hours to find out what happened. I filed a complaint and they said they will forward it to their compliance office and not a word after one week. You call their customer service and keep telling me "I withdraw the money". I told them they should not sign my name but instead "Per customer request" in terms of making transactions. You pay them 1.2-1.5% fee of the total asset and they cannot even do their job properly. Of course, they won't care because they won't be audited, but me. I am requesting them a written explanation why they are signing their names on my behalf and requesting to resubmit another 1099 but no word from their people.

I received a check from Cohen Brothers, Inc. in Cincinnati, OH that was written from a Chase bank account for money owed to me. Leo from Cohen Brothers said that I could go and cash the check the same day. I went to Chase Bank on 45 East 4th street Cincinnati, OH 45202. The teller said he could not cash the check because the checking account was set up for checks that was written from that account to be a deposit only. He also said the check was good and the money was in that account, but could not cash the check for me. I would have to deposit the check in my account in Indianapolis and wait. For what? How long? I needed the money today to pay for an engine I was scheduled to pick up that day while I was out of town to get my truck back on to road. I took the day off work to get these things done.

My bank put a 7-day hold on the check because they don't know what to think. They said that they never heard of that type of an account. It has been a great hardship and very frustrating to me and my family. Why would you write a check to someone that can't be cashed? Thanks Chase Bank.

I had filed a Chapter 13 in October 2011. Meeting of creditors took place in November 2011 which means an automatic stay. Since then, Chase has left door hangers with notes telling me to call them, over six calls to my mobile number. Sometimes when I answer, they would hang up. Messages left on my home phone to return call. When I did pickup, a rep. goes into full collection mode. They are aware of BK and have all information including attorney's name and phone number but they do not care. Most recently, I received a letter from Chase showing my amount in the arrears totally different from the bankruptcy. I have reported this information to my attorney and I know this is all illegal. How can a company get away with tactics like this? Something must be done.

I went to your Fountain Square branch in Waukegan, IL to deposit a check. But I forgot to bring my reading glasses. So I went to the counter for help and I said can you please help me to write down my information on the deposit slip. She said, "Can you wait a minute?" I said yes, I'm no hurry. While waiting I asked, "What is today's date?" She said 2-27. So I write it down and after that I look at my ATM card.

She said that's not your account number. I said I was just trying to read it. She said she's ready, so I hand her my check, deposit slip and ATM card. After sliding my card she handed back to me. "Liza ** is not in the account," she said. I answer, "How could it be? We got the same account number. Well, use my name then." And she said why am I trying to deposit on Liza's name and my name is Angelito? And again I said just use my name.

The deposit slip came from my wife and she asked me to deposit it. And I also said I was just wondering why her name is not in the account. It's not here, she replied with tone on her voice. "That's okay, I said, "just use my name." And while thinking out loud, I said, "Wow, I'm really wondering why my wife's name is not in there, because I have been depositing money and paying my mortgage under that name and account number for so long. She said she'd let take a look again. "Oh, it's here," she said, not even apologizing after she's done with the transaction.

I feel so bad, so small, humiliated that I came out and cried at the parking lot. I came home thinking that it was over. Last night I could not sleep and cried again, thinking that why people that can speak good English can just embarrass me like that while what I'm just asking for is a little assistance? And what I did wrong to deserve that kind of treatment, especially on a person that works at the bank? Thank you for reading.

My son had been cashing a personal check from me the past 3 months on Rockville Road in Indianapolis/Avon without any problem with a valid drivers license. Today, the teller made him come inside the branch, show 2 pieces of ID, finger print him, and wanted to charge him $6.00 to cash his check from me. How asinine. And to top it off, they called me on my job to ask was this my signature. Totally upset my wife, who was with my son at the time. I just want to know is everyone profiled like this, or was it just my son? In the end, the bank teller manager didn't charge him $6.00. But I do not want my son or wife to ever go to that particular Chase bank ever again.

I went to the Chase Bank on 10 Mile and Johns Rd in Lyon Township, MI. I went through the drive-thru to cash a check. I sent in the check and my driver's license. I received back an envelope with cash and did not get back my license. They could not locate it and had to get it replaced at my own expense. When asked again several times by phone if they had located it, they did not. How could someone lose your license in that short of time? I say this is very irresponsible and will file complaint with local Police department.

I am receiving calls constantly for a person who no longer works here. I have been reassured about 10 times while staying on the phone with Chase that they are removing the phone number and noting that this person no longer works here. I believe they are collection calls. My work is interrupted. I tell them it's a business number, she doesn't work here, and to remove the number from their calling list. They say they will. They keep me on the phone while they do the key strokes. I was getting calls every 3 days. Now it's down to about once a week. These are disruptive to my work. I want them stopped. What do I do?

Chase has included their debit card protection feature in my cousin's account. She's 69 year old, a senior immigrant, recently widowed, receives a meager monthly SSI checks, who do not even bother to open her statement for 2 years, because her late husband used to do that for them. I discovered that her account has been charged with bank fees for over $1,200 for each year, in 2010 and 2011! Her account's monthly bank fees ran from $100-$300! My poor cousin was actually expecting about $2,000 accumulated savings! I submitted a complaint letter to the bank branch, and to the Office of Financial Protection for Older Americans, of the Consumer Financials Protection Bureau. I suggest we make use of the CFPB. These complaints should be compiled to make a strong case against this unfair practices.

Someone stole my daughters debit card, and used it to deposit bogus checks in her account on a Friday night, and then withdrew over $3,200 the next day. Chase put a hold on the checks, after the money had already been withdrawn, and is now saying my daughter owes this money to Chase. We called the Fraud Department, and reported her card stolen, and filed a police report, but Chase still says she owes this money, even though the signatures on the bogus checks are clearly not hers, and we told Chase that this was fraud. All they keep saying is that she owes the money, because her debit card was stolen. My daughter works 2 part time jobs, where is she supposed to get that kind of money? Besides, why should she have to pay back money that was stolen from her account in fraud?

I got a letter from Chase stating they were closing my checking and my linked savings account on Jan. 27, 2012. The letter also stated that any remaining balance in the accounts will be mailed to me within 5 to 10 business days. Here, it is Feb. 22, 2012 and I have not received my balance from Chase. I call customer service several times and the customer service reps are just as puzzled as I am. This has caused a major interruption with my mortgage lender and caused me to pay a late fee because Chase would not release my funds. I am not sure or how they are able to get away with such criminal behavior, because in my eyes this is stealing.

I had a Chase bank account in which I use for business purposes with the company I work for, Pathfinder Navigations, to transfers fund so I can use on the job for supplies and to pay workers per diem. I had the account open for a year in which I purposely had opened for this reason. When I opened the account with Chase I explained to them what I would be using the account for. They were fine with it and helped me set it up for that reason. Like I said, I had it opened for a year and out of nowhere I went to use my card just to find out that my card was not working.

So I called to find out what the issue was and Chase informed me that my account was put on a freeze pending an investigation on my account and could not give me any information other than that. So I called back I think about two days later and then they informed my that they decided to close my account in which they could not give me any other information but that I had to wait completely until my account had closed. And then they would send me a check with my remaining balance to the address I had on file and that I still would have no access to my money until then.

Not having access to my money when I needed resulted in issue with my company due to not having access to the money to purchase supplies for the job and also I couldn't get money to pay my employees their per diem. Also I had several direct payments coming out of the account in which they were cancelled since they couldn't get their money. Now that I waited two months for my money and still haven't received anything and making plenty of calls to them and not getting any information but just getting transferred to another department just to tell me that they have no information for me, I finally went into a branch to talk to them to find only that they sent the check to my previous address which I no longer reside at. I had called several time to change my address to the current one so that this would not happen and it still did. I am currently still waiting for the check.