Chase Auto Reviews

I filed for bankruptcy last year. Immediately, my car was taken and sold. The car was in an accident. Airbags deployed, they didn't care. Sold Car. It's the Unlawful 2025 Subaru Crosstrek from Subaru Fullerton. I explained to the towing company. Location Riverside that the company blocked all forms of communication, has a claim opened. Bankruptcy Discharged from the Judge and the Attorney from the Attorney Group in Chino.

I needed power of attorney faxed to the dmv. One person said it was done. Another said it would be there in a few minutes and the 3rd said it would be there by 5pm. Worst customer service experience ever. I called a month ago for them to mail this and the title to me and they never did. They said they would also send it to the dmv which also never happened.

This company is awful. I had a life emergency and became late on 2 payments and then when I tried to catch up, all at once, they required the full buyout. By means of a miracle, I paid the FULL amount - almost $20k!!! It's been a month since the payment and I still haven't received the title. When I call they tell me to keep waiting despite the assured time frame on their part. AND, they wouldn't give me a receipt for the near $20k payment. Wtf?!

If I could write a 0 review for Customer service at Chase I would. Their agents need more training and so do the managers. No one knows what they are talking about at all. Every time I called for my Final payment, I was lied to. Each agent said a different thing. I was told my loan was paid off at the end of April by Estella! She said I guarantee you this is the last payment. I get a letter dated May 8th, I received it on May 16th saying I owed more money. I also talked to Sergio around the 8th saying yes, the loan was paid off.

The worst car lending service ever, with the most incompetent people. I moved from Kansas to Nebraska and wanted to transfer my leased vehicle registration. They lost the Kansas title once, and the duplicate process took 3 months. Then I "committed the crime" of buying out the leased vehicle. They misplaced the first title from Nebraska, so I requested a duplicate.

If I could rate them a zero, I would. Got financing from them for my new Subaru through the dealer. Long story short, I had an account with them years ago but my password didn't work. I tried to get my password reset but they had an address from 8 years ago and a phone number that was just as old. After long holds and being told by 5 different people over 5 days that the problem would be resolved soon and that I just needed to wait and call back later, it still wasn't fixed. The good news is that the loan is short so can deal with mailing checks like in the old days. I had originally been planning to get financing through my local credit union but got weak and went for Chase's lower interest rates. Shouldn't have done it. Chase is understaffed and those that are employed there are morons. Take my advice and go local.

Absolute liars! I’ve had an auto loan at 15% interest for over 3 1/2 years. I’ve paid 4 times 3 days late because my check didn’t arrive on time. I always paid $50-$100 more when making the payment late. I’ve made $100 over payments for over a year and still was given $262 late payment a year after my late payments in 2024. When asked if they could remove them, they can’t because it’s been “over the allotment period” but they charge $9 a day for every day your late plus interest. The fees don’t even make sense. Also, after my husband passed away and I had his death certificate and our marriage license they made me wait two months to have control of his bank account. This bank is a joke and I don’t recommend doing business with them at all! Go to Wells Fargo, they’re there to help and not just rob customers.

Phone conversation with the support/billing line gave misleading, inaccurate and false information which lead to months of late fees. When I found out about it, I asked them to review the phone call recording. They said they would (but couldn’t provide it to me) and coach their staff if it was needed. However, nothing would change on my end. Horrible Experience.

Absolutely ridiculous. First, try getting a number to even call them. All I wanted to do was see the 2020 statements for the auto loan I had. Now, you would think that it would be available online. Nope. When I did finally find the right number to contact them, they could not even help and have to SNAIL MAIL me a copy. Seriously?

Do not use if you use for an auto loan. They will lie to you every time you call. They will also tell you one thing and then when you call back they will say that was never said or tell you what you want to hear just to get you off the phone. The customer is never heard. Would 100% never use again.

Don’t trust these people whatsoever! They’re absolute liars and thieves! I’m sickened by those German Shepherds being neglected on their property too. Shame on these people.

My mother passed away, and she was up to date on her payments, I was told that they couldn’t release any information in regards to her loan amount until probate court was finalized. I was assured that they would work out an agreement with me to settle for a less amount once that happened. The day it got finalized they repossessed, the car and all deals of making a settlement was out the window being that they had already repossessed the car and wanted full payment. I called them every month since my mom died to make sure this wouldn’t happen. This was the only piece of property, my mother owned. And they refuse to work with me to retrieve the property. I offered past due amount and to make a settlement non of which they agreed to. (Also before I received the court document they wouldn’t confirm they repossessed the car I had to call the police and they wouldn’t allow me to get my sons car seat or any belongings out the car.)

I am not Chase Bank auto loan customer. I am making a complaint concerning their pop up for "FINISHING" my auto loan application that appears every time I open their app. I did not and have no intention of applying for one. It looks like someone has hacked the account. I called and it's a marketing ploy. It should be illegal. If you want to ask me if I'd like to start one, while annoying, is acceptable. Asking me to finish something I never started is not.

It’s disgusting customer service that they called excellent. I don’t recommend it to anyone from my circle. To add more my buddy thinks between Subaru and Honda I said buy Honda because they got their own financing and as much as I love Subaru I hate Chase Finance. It’s really big problem to have chase low class services and idiots in the call centers that won’t do their job. Every conversation with them is a Torture and very unpleasant waste of time!!!

Their so called financial assistance department when looking for a loan extension is a joke. They will not help you at all, even if you are asking to defer the payment for a month due to being injured at work. Even though this is a loan I have had for over a year and paid on for over a year, they are completely unwilling to help me in my time of need. If you can avoid getting an out loan here, please do. The customer service is terrible, everyone I spoke to had an attitude about my case. If I could get away from this company I would; so don’t get stuck like I did.

I received a credit alert from my monitoring system. Got a hard inquiry from this company. Which affects my credit score. I did not authorize or approve of any credit checks. This happened in Michigan and I live in Texas. The person they put on my report has a different middle initial. Yet I have to do all this work and send a credit report due to their incompetence. Such poor customer service that I have to send proof when it us clear as day that it was their error. I would never use them as a finance company.

They give wrong payoff address and are sitting on a check that was received over a week ago and still not posted to my account, they will not give me a telephone number to anyone higher at Chase Auto. I will never have anyone get financed through them.

Be careful when you applying for any loan with Chase. They don't care about you. First report you to credit bureau without your authorization and hurt your credit. They love to do that. I had believe me I had experience with chase many times. I decided Never ever again. They promise you better rate but come with worst rates in the markets special with auto loan

Worst customer service ever. They ask you for documents over and over again. Every employee has their own information. Do not get a loan with Chase. All employees are rude and unhelpful. They made me not care about their services.

Absolutely horrific customer service. Would not recommend. I will make sure I refinance my auto loan with someone else ASAP!!! Customer service agents will argue with you about your own finances on if you can afford to make your payment or not. Unwilling to do an extension on the auto loan after 2 years of the auto loan with them, to this month, without ever requesting one before now.

Chase Total Loss Department for vehicles is a nightmare. No cohesive response or not taking on the file. Been trying since Feb 2025 to settle a loss, and it's now Sept 23rd, and I still don't have my vehicle title. They operate by fax only, (NO EMAIL) and every time you call, the accents and lack of actual knowledge on the account is bewildering. Would give zero stars if possible.

Chase is one of the worst companies that I've ever dealt with purchasing a car. The customer service representatives are not very well educated on the services and products they provide. I was misled about extensions when I needed one because there was a lump found in my breast so I had to take off from work. Two agents gave me incorrect information and my extension wasn't approved because of that. A supervisor just apologized and nothing more. The interest rates are also astronomical and the vehicles aren't always accurate as far as the accident reports. Do your research and try to go through your own personal bank.

Getting a pay off quote then getting charged again after you sold the car, what’s the point of a PAYOFF quote then have the customer pay it off then get charged again for a monthly payment!! Then customer service won’t help!

Literally the WORST customer service I've ever encountered. They flat out refuse to help or answer any questions without reciting the works of Shakespeare and signing over your first born... it's absolutely ridiculous. I am looking to refinance now.

I have several banking accounts with Chase, also auto loans, and a mortgage and have been a customer for 20 years. I just paid off my car loan at a local bank and need to lien release as soon as possible. The local branch printed a bank check and overnighted it to the auto loan department in Louisiana, which took an extra day to get there. Here we are three days later and the payment has not posted and I do not have a lien release. I've called customer service three times and I'm told it will take several more days.

Terrible service, not willing to help customer who have been paying on time every month. Needed a short term deferment and not willing to help whatsoever. I will avoid Chase auto loan for future car payment. Closed my Chase checking account months ago and will never do business with this company again. Definitely need to seem them go out of business. Will be a cheerful day for me.

Even if you are their customer Chase won't give you another loan if you had A late Payment! How Are they still in Business? Why do we customers put up with the Nonsense! I been paying a subaru for over 4 years and had another before that! They act like their bank is to perfection! We all have unlimited credit! According to the system in place! This can be reported the Banks Regulatory Agencies for violating the ECOA Law 15 U.S. Code 1691! So we the people can report against them! Since Chase seems to believe they are the perfect Bank!

Still have to pay a 600$ car note on a vehicle that was totaled and I was not the at fault driver. It’s been 3 months, almost 4 and I'm still paying on the vehicle. Make sure you read their contract thoroughly because of-course they won’t tell you this

I contacted them on June 18th for a lien release for a car that was paid off in 2018. Still have not received it, contacted them July 3rd and again today, still have not received it. They still said it's going to be at least a few more days before we get it. Very frustrated with this company. Can't get the car license for the new owner because of this.

Chase Auto Finance is the absolute worst! They have zero customer service. Zero. They do not care about you! There are plenty of other options for financing your automobile. Do yourself a favor: do not go with Chase Auto Finance. Even their "supervisors" do not display professionalism or even the slightest courtesy. They will actually say things like, "I have the ability to do that but I won't". Is Chase that desperate, or do they just not care. I think it's the latter.

It has been two months since I sold my car, and the dealership sent the GAP refund to Chase Auto. According to the dealership, the check was cashed by Chase. However, I have been told multiple times by Chase that the check was rejected and returned. I now have documentation from the dealership confirming that Chase did, in fact, cash the check. When I followed up, I was told, “We saw that Chase stamped the back of the check, but we are still reviewing how to resolve this issue.” I find this response confusing—if the check was cashed by Chase, then the funds should be with you. The next step should simply be to return the money to me.

I financed a 2020 Subaru Forrester with Chase. In February of 2025, I traded in the car for a 24 Crosstrek. The dealer paid the balance of the Forrester off, and after 10 business days, the payment cleared and the loan indicated it was paid in full on my online account. A few days later, I received a letter that the loan was paid, and a refund check for 24.00.

It's unfortunate when you have a loan with a company for many years to have them take advantage of you in the end. We called to pay off our loan and they were only able to accept up to a certain amount that day and were not able to accept the rest of the payment for a week, per the customer representative we spoke to on the phone. In the process they increased the daily interest and charged us more to finish paying off the loan.

I highly not recommend anyone because they crooked and not responsible enough to do their job properly. Overdrawn my account many times by purposely charging ahead of the time. Even paying them early not helps because then they’ll charge you twice. I canceled my automatic payments but they still charging me without shame earlier even though I pay them on time. Lmao, really stressed out and regretted many times to sign up with them. Be aware they’re not dissent. If I knew it before, I would never do it….

Our auto loan with Chase Auto has had a pay off check in it's office since April the 28th of 2025. I have had calls and text that my loan is in the rears, they want to help me by me making a payment. I have called them numerous times, my dealership that sent them the check had to tell me when Chase received the payoff check, that same morning they asked me to pay a payment. I called them, "Oh yes we did receive it on the 28th. We will put a rush on posting it." Today is May the 3rd. Just received another text that I need to make a payment, they are not even putting it in the system that they have a payoff check. If there was a negative star I would use that. They say it can take 5 to 7 days to show payoff. But they shouldn't be allowed to bother you and upset you when you know it's been paid in full.

Our new car was totaled and the GAP insurance wrote a check for $518.92 that chase received but never gave us credit for. In other words they stole $518.92. I have tried calling them, the associate was a total idiot who would not allow me to talk. I filed a complaint with CFPB and the answer I got back from chase was the same. They will keep our money and there's nothing we can do about it. The statement attached shows the $518.92 but it never gets credited.

Stay away. My car was totaled. Insurance paid Chase. They continue to bill me, charge me finance charges. Will not stop billing me. Their special services agents were very rude. Couldn't care less. Yelled at me, told me to stop talking. Told me to keep paying and they would return my money sometime in the future.

I would never use Chase Auto again. I paid off my vehicle 3 weeks ago and still have not received the title or lien release document. Every time I call they give me a different story of when it was mailed or how the process works. They did not send the document certified mail or have any way of tracking it. They offer no solution of how I can get me title. Very unprofessional and unorganized.

Very unprofessional. I was working to get a deferment and told I could not qualify and asked why. The lady actually laughed and said she could not give me that answer. I lost my job a few weeks back and I asked her why I possibly could not get it deferred, again she laughed and said she could not give me an answer or suggest how to get this approved. What a joke. Someone who has made on time payments for a year loses their job at no fault of their own and qualified for UC benefits and only has fallen 45 days behind and this company doesn't want to do anything for you. I will be financing elsewhere as soon as I have a few months of pay from my new employer.

Chase Auto finance is by far the worst company to get a loan. They are horrible and it doesn't matter if you are a great customer. I have never missed a payment in 3 yrs. My story is too long to share but let me say this, go with any other company. You will be better off.