Complain about a product or service

Chase Auto

Robert of Westerville, OH August 11, 2009

I called these stupip people about the payoff fpr my09 GMC Sierra P/U. They gave me a figure of 22,000.00 I went to my bank and transfered some money and wrote the a ckeck. The idiots cashed the check for 2,000.00. I called them about THEIR goof. The girl offered no apologies but said the only thing she could do was again give me the payoff amount of 18,000.

This time I had my bank send them a cashiers check for the 18,OOO. The still did not notify me about the payfoff. I tryed to get on line but they said I did not excist. I did finf out that the account was closed and I dis not owe. I asked to taly to a supervisor and got the FATAL hold button. It cost me an extra 73.00 in interest and severly delayed anount business trancation I was trying to accomplish.

information of atlanta, GA August 10, 2009

I have had an auto loan with thme since 2006 never been late. My payment is due on the 10th of each month. They started calling me after 2 weeks, I spoke to the agent who was SO RUDE AND NASTY AND CONDESCENDING.. suggesting that I borrow the money.. post date a check..etc.. they were AWFUL! I had to hang up to get someone else!

I notified that agent I would send the payment in before the 10th of the month. They mailed me a rude reminder letter 8-3 i mailed a payment out 8-4, on 8-8 at 10:10pm I heard a loud heavy knock on my door! it was the chase "investigators" to verify if I lived at the address and if the vehicle was on the property!!! I am paying this vehicle off and will NEVER deal with them again!!!

Kevin of Atwater, CA August 9, 2009

Not sure how things are supposed to work in the type of situation I'm in but we were involved in an auto accident on April 26th 2009 and the car was badly damage. Chase Auto Financed is the leinholder on the vehicle. The vehicle was towed and being held at a local tow yard. I received a notice from Chase about 3 weeks later saying they had repossessed the vehicle and including costs and fees due if I wanted to get the vehicle back. Keep in mind, it was involved in an accident.

I had just made the April payment on the 20th and the next was due on May 20th. Come to find out they repo'd the vehicle after the May payment wasn't made by May 21st. They knew the vehicle was involved in an accident and I let them know that the other party who was at-fault would have their insurance take care of things. However when the Claims Adjuster from the other person's insurance company wanted to see the vehicle to assess the damages, they were unable to gain entry at the tow yard.

I call the the tow tayrd and explained the situation and they urged me to call chase for clearance to see the vehicle. I then called Chase and they said they cleared the vehicle, yet still the tow yard wasn't doing a thing. Chase said they could ask the tow yard to take pictures of the vehicle for a fee... Luckily I had taken pctures of the damages at the scene of the accident and forwarded those to the insurance company.

The vehicle has been deemed a total loss and they have been waiting on proper documentation from Chase to assess the value and cut a check. Chase has had them waiting since June and it is now August! When I call , it seems nobody know's what's going on at Chase. They're still sending me payment due notices and they have the car and know it's totaled.

The claims adjuster has said that they have never had this much hassle when trying to finalize a total loss. They're getting alot of runaround and Chase is pretty unprofessional. This situation has been a nightmare. They told me before that regardless of an accident that I should be making the payments, that's all they cared about, they didn't seem to care if anyone was injured or not. Myself, my wife and my 5yr old and 15 yr old kids were in the vehicle when the accident occurred and everyone was injured. Nothing major but there were minor injuries. If I were to do this all over again, I wouldn't have Chase Auto Finance provide the loan on a vehicle for me.

CAROLYN of GRAND PRAIRIE, TX August 6, 2009

My 2005 Mercury sable is financed by Chase Auto Finance. It was damaged in the front in April and the other party's insurance sent a check made out to myself and Chase to take care of the damages. Long story short, I paid for the damages out of pocket and now Chase is refusing to endorse the check. I have given Chase copies of the receipt that listed what was repaired as well as the insurance quote and I have been treated as if I was a criminal.

I have not missed a payment out of the 3 yrs that this car is finaced and I don't deserve to be treated this way. I fulfilled my obligation to get the car repaired and Chased should honor it's obligations to its consumers who keep them in business by endorsing the check that belongs to me.

Because of Chase inability to do the right thing,I'm now trying to work with other Creditors to get them paid. I shouldn't have to go through this with this bank. I took the car to the branch located at Matlock in Arlington, Tx so that the repairs could be inspected, but no one made an attempt to look at it they just refused to endorse the check because a representative from Chase Auto told them not to.

Julie of Beverly Hills, CA August 2, 2009

Six years ago, I voluntarily returned a leased vehicle which had been financed through Chase. I had financial problems following my divorce and entered bankruptcy, realizing my credit would be affected for a few years. Wishing to rebuild my previously perfect credit record, I started monitoring my credit report and found that Chase had not only listed my terminated lease as a repossession, but they have 2 of the 3 reporting agencies stating that I owe over 9,000 balance. I didn't realize that the error of balance due was hurting my credit, and spent two more years improving my report in all other ways.

Now that six years have passed, and I've spent the past two years trying to clear Chase's problems from my report, I am told by Chase lease department that they only keep records for 5 years, so my account can't be accessed anymore. Bounced from department to department on the phone, no reply to letters or email, I'm at a loss for what else to do. My debt-to-income level is greatly hampered by an error of more than 9,000, not to mention 2 agencies still think I have a repo in my past, rather than just a cancelled lease.

When Chase bought Washington Mutual Bank this year, I immediately pulled all my accounts out of what had otherwise been a good bank for years. Unfortunately, I have a credit card through Chase now, because of the bank takeover, and it would harm my credit even more if I gave up that card. No amount of friendly people in customer service telling me to resend my faxes and letters and emails, or transferring my calls five times, can fix this error. If they've destroyed my file from six years ago, I'm toast.

gina of las vegas, NV July 31, 2009

This account was included in a bk and I continued to make payments I never recieved any paperwork due to the bk from chase however I checked my credit report to see how things were looking since it has been two years and noticed that chase had reported that this account was paid never late and no money is owed on the car I called chase to ask for my title and guess what??? they say I still owe about 9g on the car. I dispute this information with experian and they verify with chase that I do not owe anything on the car so I call back and they say I owe more then they told me before on the car and that experian is putting bad information out.

I call back and have been hung up on several times when asking for my title, they only say to pay so I say lets refinance to see how they treat me then, they do not hang up then. WOW so I tell them that I would like some documentation showing that I owe and they say I have to go into one of there banks that they cant send me anything and then guess what??? THEY HANG UP ON ME AGAIN!!

Donya of Chicago, IL July 24, 2009

Apparently Chase has a policy of hiring the most ill tempered and ignorant customer service reps. I financed a 2008 GM Pontiac through Chase in Sept 2008. I was laid off from a 47K (per year)position in the automotive industry back in Nov. '08. I am still unemployed but hopeful. I have been receiving unemployment checks and making my auto loan payments every month. It has not been easy, rather a hardship since unemployment checks are only twice a month and nowhere near my previous salary income.

I have paid after the due date but always before the next payment is due. I am doing my best, I also have a mortage and other household bills. I called Chase to get a payment deferred and had the unpleasant experience of speaking with Judy R., a finacial service rep. She told me I would not be able to get a payment deferred and maybe I could borrow money instead. It did not matter to Chase that I was now unemployed.I was then told that things could get worse for me if I did not continue to make my payments. If I could purchase another vehicle and not have to converse with Chase ever again, I would be pleased.

Right now I need to have my car and so I just continue to make payments the best I can, and hope I will soon be free of Chase auto finance. One would think that in today's economic climate, there would be more empathy forthcoming.

Sammy of Spring Valley, CA July 18, 2009

This email is about Chase bank or Chase Auto Finance. Never befor have I been so frusterated with someone I want to pay! My statement did not arrive and I missed a payment. In my mind, not a big deal, they called me and said I could make a payment on the phone. I told them I would go home after work and check it out to verify. Now a days you can not just give account info over the phone if you did not initiate the call and know who you are talking to. I found I did not receive the monthly statement so I agreed I owe a payment.

I went to the website and could find no address. You have to have a username and password to acess the site. I don't have that and don't want that. I just wanted an address to send a check! I found a number for them, talked with them, and made my payment. A few other things happened that were annoying like ther attitudes and fast talk. Constant interrupting while on the phone with them. It was like a script with them saying "What is your routing number". Over and over while trying to talk with them.

When I am asking for an address to send a check. They said they had address all over and needed payment now, like I was going to steal the car. I told her I had not received the statement for June and sill not for July, she said that was probably from a switch to quarterly statements but should not have affected me! I just received a letter stating my account is past due. It has no assress on it as I wanted to complain to Chase about ther antics. I take that back, there is an address and it says under it "Undeliverable mail only" .

A company that will hassle you so harshly and not listen to why you missed a payment or give you a place to mail it is insane to me. Bad business. I, if I can get in touch with someone, will be moving my account elsewhere. I went online and WOW there are a lot of websites/forums that are saying the same thing about Chase Bank. I went easy on them too. I am way more upset with them than I sound. Please respond with good news and let me know that me and everyone else deserve at least half ass sservice! Please contact me if you want a copy of my statement that has no address and only a phone number that states day or night service, yeah right! It says press 1 for an address, but it is only for a payoff, not a payment Uggggg. They said they would send out duplicate statements. I have no faith.

Elisabeth of Phoenix, AZ July 18, 2009

When I purchased my car in January of 2004, I chose to accept financing from Chase bank because of the low interest rate offered to me. Little did I know that although the low interest was a bonus, the price I would pay would be in shoddy customer service and lax accounting. The problem began in May of 2009. I paid the remainder of my car loan (see account number above) for the amount of 437.65. The payment was received on May 26, 2009. I was informed by the representative that I spoke to at the time that the automatic payments would stop because my account was now closed. I took him at his word.

On June 16, 2009, Chase withdrew an amount of 280.84 from my account. I called the customer service number, and after several calls and an hour, I reached a human who informed me yet again that my account was closed and that the automatic payments would stop. A refund check was issued, and arrived 2 weeks later, not the five business days as had been promised. I accepted this mistake, as I believed it to be a one time error and that the payments, as I had been told twice now, would stop.

On July 16, 2009, an amount of 280.84 was again withdrawn from my account. This resulted in 300 coming from my overdraft account to cover this withdrawal. I called Chase bank, and after two hours and many transfers to supervisors and different departments, was informed that I was the one who need to stop the automatic payments. I logged onto to chase.com, and attempted to log in with my social security number and my account number. I was informed by the website that, “We are unable to identify you in our records.” Fortunately, after two hours, a woman who was very helpful assisted me in resetting the account and stopping the payments. However, I am displeased that it took the company two months to offer this assistance.

KEVIN of Avon, CT July 14, 2009

Made my last payment on my car financed through Chase and have not received my title. Chase is trying to pass this off as normal procedure when they have in actuality lost my title. they have sent me a Lien satisfied note and expect me to go to the registry and get a new title. The supervisor told me that I would have to wait 3 months to get a new title. She then would not transfer me to another supervisor and hung up on me. Because of the poor management of Chase I will not be able to drive my automobile and I am not getting any satisfaction from This sloppily run company or it's employee's. i need a vehicle and I should not be penalized for their shortcomings. Can I pursue this through legal action.

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