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Treleeis of Howell NJ (06/27/08)
my chevy malibu 2002 was total losss in automobile accident back april 14,2008 and my insurance company had to sign a title for the car and stated they paid the 5338 dollar just this month and now chase is harassing me about coming to get the vechile and I no longer have the vechile. I can not work and have applied to disability and Ihave explained that to them. chase also has not deducted money from the account they are talking about late fees and this stuff I dont' understand what they are talking about default.
the car was totaled in a automobile accident and can no longer be driven my auto insurance company took the car now. They stated it was their car now and Chase is asking me for the car.
Franciene of Philadelphia PA (06/17/08)
I recently called into customer service to make two payments with a posted check dated for 6/30/08. They transferred me over to collection dept. After a short period of holding a representative answered. How could he help me? I answered by stating I would like to do a posted check over the phone for 600.00 dated for 6/30/08. He stated that he could not do it and that I was up for repossession of my vehicle. I said to him I just made a payment about a month ago with a check and it cleared. He said that it doesnt matter and if one more check bounce they (meaning Chase) was coming to get my car. Again I said, What does this have to do with me making a post-dated payment for my May and June Invoice? Again he said that because in the past that I bounce three checks and that if I was to bounce another checked they would come and take my car.
I asked him why he was being so hostile with someone that is calling in to make a payment? He said, I ought to be use to this and that he doesnt have to accept my payment. He even stated, Chase has been to my house on several attempts to take my car. I said, I have no knowledge of this I am only calling to make a payment. Then he said, Since you want to play that he would just force me to make my payment through Western Union which will cost me more money to do. At that point I was so disrespected I hung up the phone. I decided to make the post-dated payment online.
Once that went through I called back to the same number. I spoke to a Kametria Falsom and advise her that I was calling to let them know I have a payment set up on-line to be paid on 6/30/08 and gave her the tracking number. Then I asked her to provide me with the gentlemen name that I had spoken to from the collections dept. I told her how rude he was and she apologize on behalf of the company for his behavior and the she would notate the account that I made a post-dated payment on-line and put me on a promise to pay so I would not receive any collections calls. She told me that the system showed that the collector that I spoke to user ID is MASSAGEO. I asked her to transfer me over to collections dept so I could speak with a supervisor and thanked her for her wonderful customer service.
After being on hold for about 15 minutes I was told that none of supervisors was not available and that I would have to leave a message. I was then transferred to a voicemail system that told me to enter in the extension that I wanted. Of course I did not have one and so I decided to right this letter. I will not pretend that I have always been on time with my payments. There have been many time when I was 60 days behind, however no matter what no one has ever disrespected, degrade or belittle me verbally. Im very much so shocked and appalled by the collector behavior towards me.
Tdh of Independence MO (05/12/08)
The only complaint I have so far, is them calling me way before the payment is due. I got a new car in March 2008 and my first pymt was due April 26. Well approximately 6 days before April 26, which was April 20th I start receiving calls from an 800#, I looked up the number and it belonged to Chase. They never left a message. They called once a day everyday, and never left a message. I was thinking it was my Welcome call, after all I wasn't due until April 26th.
Finally my husband answered and he said they were calling about my car pymt, I told my husband to tell them they cashed my car pymt check so why were they calling? He told this to the rep that was calling and he said the rep mumbled something and hung up. I used to work at Wells Fargo Auto Finance, they called the day that the payment was due, and I thought that was stupid. I would prefer that [they] call me at least 1-2 days before I am getting a late fee, not 6 days before its due, when [they] fail to take into consideration that the check may already be in the mail.
I just think its stupid, and if they're going to call me a week before my payment is due, I'm going to send in a cease and desist or get on their do not call list. Its very annoying. I pay all the bills, and it makes my husband think that I'm not when we start getting calls.
Sonya of Little Rock AR (04/29/08)
this lady continues to call me over and over every day simply because my car note was due on the 20th of april. today is the 28th day of april, she called me and said they are gonna come get my car if i don not make a payment by the 29th of april....now i could understand if i was 2 months behind, but i'm not...i'm not even a mopnth behind....what are my rights.... i'm really tired of dealing with this company.............
Rosa of Yonkers NY (02/12/08)
I closed my account on January 15 because the bank recommended it because I was victim of fraud. They opened a new account; after that they continued charging something that I had not authorized; they paid a check that I did not authorize. I called them, and they said they cannot close it this time.
My account is over limit for more than 30 days; they charged me over limit fees and took money from my savings account to pay the item to the account closed.
Joseph of Newport News VA (01/09/08)
In January 2003, my wife and I purchased a 2003 Jeep Grand Cherokee, and we received a 0.0% apr 60 month loan from Chase Auto Finance. Between February 2003 and April 2005 we made double and triple payments to pay down the loan as quick as possible. In April of 2005 we made our final payment and the following month (May 2005) we received the vehicle's Title. But at the same time we continued to receive bills from Chase indicating we owed $0.00. In fact over the next 31 months we would received this same type of bill indicating we owed $0.00 on a car we held the title on. Soon after receiving the title in May of 2005 we changed banks and closed the checking account we had used to pay off the auto loan. This change was due to branch localities and the saving rates and in no way had any thing to do with the Auto Loan.
In January of 2008 we received a bill from Chase Auto Finance that indicated we owed $431.94, plus a late fee of $21.63. When we contacted Chase about this issue they at first claimed that the vehicle's title was invalid and that there was still a lien on the vehicle even though the Title stated there were no liens. The next day another person at Chase indicated that a payment in January of 2005 had been received, but that the check had some how Reversed itself and that we clearly owed Chase a total of $863.88 plus late fees.
We are currently attempting to get check information on this reversed Check from our former bank and determine where the $863.88 from that check went. So far it appears we will be out at least the $863.88 plus the $21.63 late fee. If we refuse to pay up and go 30 days past due we run the risk of damaging our nearly perfect credit rating.
Andrea of Hampton GA (10/07/07)
Chase has been sending false 3o-day late payments to Equifax, Transunion and Experian. When I contacted Chase Auto to dispute the June 2006 and Nov 2006 30-day late reports. Chase denied my dispute and updated my credit reports stating that my June 2007, July 2007, August 2007, and September 2007 payments were also late (initially they reported them monthly as paid on time)but now they are reflected as 30-days late payments. Therefore, the initial 2 late reports in 2006 turned into an additional 4 late reports in 2007. I of course sent in another dispute against the old reports and the new reports of 30-days late payments, the result- 2 additional late payments were added April 2007 and May 2007. I have been in contact with numerous customer service reps at Chase they confirm these payments are not 30-days late, 2 different Supervisors at Chase has also reviewed my payment history and agreed that the payments were not made not 30-days late. The Supervisors at Chase also sent a request to have my reports updated and this also resulted in the claim being denied. I am being told by Chase that their departement that handles the disputes and updates with the reporting agencies is Customer Account Services and they have no direct contact number or name of a Supervisor that they can call or provide to me, they only have a FAX contact number (1-800-255-9502. I am reaching out for further assistance because now I am being told by the Chase Auto Supervisors that their is nothing more that they can do to assist me with getting my report corrected.
This is negatively effecting my credit history and credit score, and I have been denied credit with Ford Motor and Wachovia Bank because of these erronous late reports.
Janet of Green Bay WI (05/02/07)
I bought a 1999 vehicle in 2000. November of 2006, I stopped receiving payment coupons. Since the vehicle was originally financed through Bank One, I assumed they'd lost the title. I wasn't planning on selling in soon, so I didn't pursue it. 4 months later, I receive a cell phone call from Chase Auto Finance telling me that my vehicle was being repossed. The reason they didn't send me a bill over the last 4 months is because I didn't call them; I mailed a change of address form provided by Bank One with a payment and did not call. When I did call, I got screamed at, You can't pay, can you and That's not our fault.
I sold the vehicle for 4 times of what was owed on it ($1500 - it is an 8 year old vehicle) and financed a new vehicle with leather seats and and an electric sun roof with another bank. Ruined my credit, but I am still able to purchase another vehicle because I have a good paying job as a computer programmer. The financial offer at a prominent Green Bay car dealership told me that Chase Auto Finance is new at car loans and doesn't know how to deal with customers. I won't even go into their bank for a free sucker. Probably get screamed at, You can't pay for that, can you?
Robert of Jackson MS (04/10/07)
I contacted the bill payment department concerning my car payment that needed to be sent off and I needed the correct mailing address. I contacted a representative for the address and they gave me a mailing address in Tampa, FL.
This was the incorrect mailing address that was given to me. Now I have to put a tracer on my money order becasue the bill payment department for Chase Auto has not received the payment and they are constantly bothering about the issue. I don't think this is fair when it's their fault and thye don't claim responsibility for it and they are putting late fees on my account for non-payment. That's bogus!
Lynda of Boca Raton FL (12/15/06)
I purchased a new vehicle through Chase Auto Finance. I paid the vehicle off early (approximately 1-year) and have been 'begging' for my title to my vehicle to be returned to me. I have made over 36-phone calls for them to send it. They assure me it will be mailed and that my new address was updated. It has been over a year and I called again this evening (12/15/06) to find that my address still has not been updated and my title was never mailed after 36+ requests over the past year. I should not have to waste all of this time from my day and go above and beyond to get a simple piece of paper that is rightfully mine!
I need it for vehicle registration and insurance!!!!!! This has cost me A LOT of time and money (long distance calls) to get MY title that they should have sent to me over a year ago.
Dorell of Greeley CO (12/09/06)
After being 51 days late on a car payment Chase placed my car into reposession. At the time I was not aware of this. The repo person went to my work and told them that I was hiding my car from him and that I was 4-5 months behind and he wanted charges filed against me.
Due to me employed as a Police Officer this was a serious matter. I was contacted by my supervisor and was able to explain my side of the story. My supervisor asked for permission to speak with a rep. from Chase. I contacted Derek Bronis my rep. and informed him of my supervisors request. I also told Derek about the situation involving the repo. and that I was unaware of anyone attempting to reposses my care and that I believed the tow truck drivers story about attempting to retrieve my car at my residence was fictitious and he was using my position as a law enforcement officer to obtain the vehicle.
Derek stated he was aware of the repo status but denied having any involvement in the tow drivers action of contacting my work.
I gave Derek permission to speak with my supervisor but I also gave him specific instructions to provide with information concerning my current accounts status.
After speaking with Derek my supervisor called me into his office and told me that Derek provided him with my complete account history for the last four years. He also said Derek told him that he was given specific instructions to provide only current information, but Derek still provided him with a complete account history and said that my behavior was not a good reflection on the police department.
Due to Dereks actions I was informed that disciplinary actions would be taken up to losing my job.
Robert of Springdale WA (04/30/06)
I paid off my Subaru in December 2005,acct. number 102 029 12 5333 04. at that time I sent a change of address as I had moved to Washington State. I had over paid by $2.17 and Chase sent me a refund to my new address.Chase sent the title to my Subaru to the old Oregon address. I have called Chase at lease 15 times and I keep being told that they Chase) have applied to Oregon for a title. and I should receive it in 20 to 25 days.I have received my third letter stating they have applied to Oregon Dept. of Motor Vehicles. My Licence plates expired in Janurary, I had to buy a 60 day Temporary which cost me $85.00 that has also expired,and Washington State will not issue another temporary . I have been unalbe to drive my car since the end of March. I do have pick up truck, but it gets 11 miles to the gallon of gas. Being retired and on a fixed income I have had to forgo two trips we had planned. I have several more trips planned but unless this gets resolved I will have to cancel them.
I have a car that I can not use ,I am paying insurance on the car, I am paying 2 3/4 times more for fuel it cost almost twice as much for tires for the pickup. I am haveing to cancel trips that have been planned so we can enjoy our retirement. I live 48 miles north of Spokane, we have to shop locally and pay higher prices. The stress of dealing with this has caused me more chest pain , The doctor just had me do a ecocartigram to see if my heart contion has gotten any worse. I have not heard the results yet. Please help me get this resolved.
Thomas of Somerville MA (04/25/06)
I was paying my auto loan off, with checking automatics. I had one payment left. They said that they could not take the last payment from my checking account, because the final payment had to be mailed to them. I was late, I did call and asked for the mailing address, I was told a different address to send it to by the rep. on the phone and we both repeted the address. It came back to me being the wrong address. I called again, this time with another address. On the 25 of April, I got a call from the collection agency. I told them the story as to why this looks bad, even thow it IS the LAST payment. She told me to contack them, and talk to customer service to see if they can remove my name from the Credit reporting Agences .
My Credit will be ruined, and or lowered to a new FICO score.
Matthew of Saint Peters MO (04/18/06)
My car was reposesed without just cause and or warning. I had missed a payment in February, 2006, did not recieve a bill in March, so I tried to remedy the situation using Chase\'s On-line banking. I emailed them that I would like to pay them and set up continuous over payments on a set date, so there would be no late payments. The response was to continue paying through the mail until a form came to my address, which I could not do so without a bill, no warning to contact the bank immediately and no number was given to do so. I contacted them again about two weeks later, stating again that I would like to make a payment and set up continuous overpayments. My car was repo'd the next morning, when I contacted the bank they stated it has not been reported as repo'd, they stated to call the police who would know, and in my city, that is the policy. I called the police and it was not reported this way, so I reported my car stolen along w/my checking account info, which I immediately reported to my bank. I contacted Chase again later and they stated that my car had been reposessed as they could not contact me to remedy the deliquent payment. According to Chase's own records, they contacted an old work number, and spoke to an unidentified male at my home number, but did not say who or know who, and I never received this info. They than stated they did not have contact information on me, but since the middle of March of 2006, while I was trying to make payments, they had my home address, my home number, my actual business number, my cell phone number, and my email address to contact me directly. None of these steps were taken by Chase, and my attempts to pay them and set up overpayments were not handled properly. I since recovered my vehicle using the funds I had originally had wanted to pay them with, plus funds had to be spent for the reposession I did not know was coming or was worried that was coming with my efforts to remedy the situation and make sure it was never worried about by either party again. I have copies of the emails and how my contact information was all listed on line. There was no contact after February until my car was repossesed on 4/6/06.
I had emotional stress believing my car and checking info was stolen, had to transfer my account funds and open a new account, missed time from work, had family members miss time from work, had no access to a vehicle or money, had a my credit report effected most likely, personal fears of how my future in-laws saw me as a person, and fear of not being able to function in an emergency financially or being able to get to an emergency for a loved one and fear of losing my job if I could not make it there.
Eileen of Metairie LA (01/20/06)
We are victims of Hurricane Katrina. We were contacted by Chase Auto Finance, back in September, and asked if we possibly needed assistance with paying on our account and were offered up to 3 months of deferment by the representative who contacted us. We asked for a one month extension for the month of September. We have not received our assistance money, we expected, from the Federal Government in order to pay our bills. We tried to reach someone about my account. We left several messages for a Jennifer Firrolo and I have also left a message for a Tonya Sanchez. I explained my situation to the customer service people at the main 800 number and several of their customer service people told us good luck in receiving any help. Everyone, thus far, we have spoken with has quickly told us no or they do not have such authority to help. I have been trying to reach someone (via telephone) and mailing letter to where I send my payment to and the New York Address listed for the last week and a half regarding my account.
We understand that it is not in our contract, nor is Chase Auto Finance obligated to help us with deferments. We are simply asking for help, as we are in dire need of assistance. We spoke with several customer service agents who informed us that they no longer are providing any assistance to the hurricane victims. We were very disturbed by this, as our devastation is by no means over with. We simply wanted to know if, in conjunction with their normal deferment that equates to loan time, we would be able to obtain one.
We have had our loan with you for 4 years. We only asked for one deferment back in 2003 and the latest one in September. We were told, when the representative contacted us for assistance that this would not count against us because not everyone in the nation needed the help. This is not the case from what everyone has told us. Had we known, this would be a problem, we would have requested more time at that point. However, we did not foresee our situation being like this. We simply need some time to get back on our feet, and actually receive our assistance money from the government.
We also did not want our credit affected in the meantime in waiting for the government to help us. So, we thought we were doing the right thing in contacting them proactively. I was finally contacted by Tonya Sanchez who told me that she would have to look at our payment history and also talk to other customer service people who we spoke with about some possible alternate options to help us. This has been going on for over a week now and when we initiate calls to her, we are simply told that she is still looking in to things and will get back to us with a decision. Our car payment is due today, and we have no way to pay it.
We would hate to believe that Chase Auto Finance would refuse to help someone in our situation or not try to help us, considering our circumstances. Again, we would not be asking should the situation not be a dire one.
We cannot afford to lose our car or harm our credit during this time.
Maryellen of Hull MA (05/03/04)
My 2003 Jeep Liberty is leased through Chase. I have called their Customer Service numerous times as well as writing several letters concerning my account balance and excise tax on the vehicle. I was on paymatics which only handles lease payments not tax payments which I knew. I did not know and no where one the statement does it indicate that tax payments are sent to a different address. As a result the checks I sent were applied to the lease balance and not the tax bill. Also every statement I receive indicates that I owe an amount for the property/excise tax every month. I will never lease a vehicle again. Chase customer service folks have the attitude that the customer is wrong and stupid.
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