Complain about a product or service

Chase Auto

Cristy of Marietta, GA September 24, 2009

Today Sept 23, 2009 I recieved a voicemail message from John at Chase Auto Finance who was rudely asking me to return his call in regard to my account. His voicemail stated that he must speak with me today no later than 3pm eastern time, however I did not recieve the message until 3:45pm. I returned John's call at 4:00pm this same day. Now When I informed him of who I was and that I was calling back in an attempt to reslove my debt issue. He was rude, combative, and very disrepectful while he was yelling and talking over my reponses. John proceded to ask me questions about where I live and where I work which I actually verified for him. John got very aggitated and even more rude when I wouldn't give him my boyfriend's address(who's name is not on the loan at all)and also when I refused to give him my work phone number(which I believe is illegal for companies to call and harass you at your place of employment)He yelled over and over at me stating "I wouldn't be having this problem if I just paid my bill about of 312.80 on time". He also went on to insult me further by saying with great attitude and belittling" You can't afford the vehicle so I already started repossession paperwork" He had me in actual tears. The tone of his tone of his voice was loud, insulting and riddled with belittling remarks.I couldn't help but wonder if he could see my ethnicity in his files somewhere becuase it felt like it had some racist undertones. When I tried to explain my current situation he was very cold and non-sympethetic to the fact that I have have a very slow few months in my business which I work on a commision basis. He just continued to yell at me and talk over everything I was saying. At one point I even pointed out that he did not have to speak to me in such a disrespectful, rude manner. I told him I wasn't a child and didn't have to speak to me in such a vile manner especially since I had been nothing but courtious and professional when addressing him. His response again was "You wouldn't be having this problem if you had just paid your 213.80 on time".

It was absoloutly unprofessional, rude and a very bad reflection on Chase Auto Finance. He continued to make threats while talking over me implying he was going to get my car reposseded on Saturday Sept 26, 2009. I just want to know what ever happened to good customer service? People in these United States are going through some very tough financial times and sometimes would appreciate a little compassion to thier situations. It is a well known fact that Americans are in a ression and are trying to stretch thier dollars! I am a U.S Air Force Vet who gave service to my country only to be disrespected by some rude, inconsiderate, collections worker who probablly doesn't even make very much more than I do. As a matter a fact didn't J.P Morgan have to take over Chase because they couldn't sort out thier own financial situation! So who the heck does this Chase representatve John think he his talking down to me and belittling my situation when they are also struggling to survive(just like me). What hypocytes!

Latascha of Milwaukee, WI September 22, 2009

September 21st, 6:30 from my job, I called Gilbert to notify him I was making a payment that Friday, September 25th at the branch and will make another payment on October 2nd on my auto loan. He informed me that if I set up two payments of a total of 950 he may be able to grant me an extention maybe even two so that I can be brought current and my next payment will be in November. He asked why I was late I informed him of additional expenses that occured. He verified my address which was listed as my old one I verified my current address and asked him why haven't the account been updated since I placed this information on my August payment.

He said this payment will avoid any actions such as reposessions ad he will "call the dogs off". I asked him if my vehicle had been reposessed how much would that be he stated he didn't want to discuss that because he wanted to help me so we wouldn't get to that point. And if my vehicle would get reposessed, he will make sure the vehicle is returned. He stated that he can not give me the extention until the payment has posted and for me to call him back on Friday about noon with the transaction number. I left work came outside and noticed my vehicle was gone. Since I parked on the street, downtown Milwaukee, I assumed it was towed due to parking tickets that I had on the vehicle. Tuesday, September 22nd, 8:10am I went to the Tow Lot and was informed the vehicle had been reposessed by Chase Bank. I called Gilbert about 8:30am told him my vehicle had been repossessed, he said he haven't heard anything from the repo company and will call me back once they contact him and have my vehicle dropped back off.

I called him at 9:00am to ask him if it's possible for me to pick my vehicle up instead of them dropping it off he said that wouldn't be a problem once he talk to the repo company which opens at 9am and he talks to his supervisor. Dora (supervisor) called me at 9:21 am and gave me the number for which I can contact regarding my vehicle. She went on to say I can call them to retrieve my belongings. I corrected her and said to pick up the truck right? She stated I can pick up the truck once I pay the 3,333.27 that I owe to them. I asked her what happened to the agreement made with Gilbert, she said she cancelled the agreement and the vehicle was picked up at 2:30pm before I called Gilbert. I informed her that I was not notified of a reposession notification via mail ot when I talked to Gilbert. She blamed me for being late and for that I have to pay regardless of who I talk to and there's nothing else she has to say.

I called back and spoke to Lee, manager I try to explain to him that I was not notified of a reposession notification and Gilbert didn't inform me my vehicle was in route to being reposessed. He said he didn't have to give me a notification for being reposessed and that it was a poor judgment on my behalf for placing a no call block against Chase in 2008 for harassment of phone calls to my job. So he retailiated against me because of this request last year because of the unwanted phone calls from Chase to my job every hour for being 5 days past due along with the unwanted threats to me. I asked him why would a rep take payment arraingement if there was a notification for reposession, he said again he doesn't have to infrom me of anything, the vehicle has been reposessed and the funds have to be made before I can retrieve it back. He stated he will send a letter out with any information I need regarding this reposession he asked me for today date and he stated "the 19th" when the current date is the 22nd which lead me to believe he's falsifying documents to make the reposession valid.

Joanne of Swarthmore, PA September 21, 2009

August 2006, I purchased a 2007 Dodge Caliber, new, with the assistance of Chase Auto Finance. If I had known how unprofessional, threatening, and downright rude theswe workers were, I would not have agreed to the purchase. I reside in Pennsylvania. During my internet research, I am appalled at the numerous consumer complaints regarding Chase Auto Finance.

I do not quite understand why there is no consumer entity working on behalf of us, the consumers, to prevent these tactics. These people are nasty. Chase do not concern themselves with your situation. Today, since my credit is already ruined, I have considered bankruptcy just to put the screws to Chase. I am going to discuss the situation with a lawyer this week. Chase's representative stated they did not care where I get the money, they just want it. My payment is only 15 days late. Wow!!! This is my 13 vehicle in my lifetime and Chase is the worst finance company around. Amazing, they received a bailout with our tax dollars.

Louise of West Allis, WI September 12, 2009

My son, who has not lived with me for over 2 years, financed an auto with Chase Auto earlier this year. He left for Marine Boot camp in June and is currently at Camp Pendleton, California, for infantry training. He gave Chase Auto a letter from the marines stating that while in boot camp he would not be able to pay his car payment as he would not see any of his money until after boot camp was over. Chase Auto has called my house numerous times (how they got my phone number is beyond me as my number is unlisted and unpublished) and have continued to call me every week looking for my son who does not have access to a phone or email, which Chase Auto does not understand. Chase Auto told me they do not accept the letter from the Marine Corp, while every other creditor my son sent the Marine Corp letter to have been very understanding.

Robert of Las Vegas, NV September 11, 2009

I have experienced economic hardship and needed to sell my car that had over 10K in equity. Chase owned the loan balance of 28K. I needed advice and called with the buyer on the phone to speak with Chase regarding how to protect the buyer and get the loan paid off. I was transferred to Valerie, who indicated that she was my Account Manager. I told her I had the byer on the phone and asked her to explain to us how to get the payoff amount.

Valerie went on to be very aggressive and treated me without any common courtesy or respect by speaking my financial conditrion with Chase to the buyer. I told her I was calling for help not to be embarrassed and harrassed. She told me to keep my opinions to myself and started raising her voice demanding answers from me. I tried to respond to her accusations all the while she refused to listen but on the contrary continued to talk very loudly over me saying "Answer my question, answer my question and we are going to reposess your vehicle". I asked to speak with her supervisor and she refused.

I asked her politely 4 more times and continually refused. I asked for her last name and she told me "It is none of your business". I told her she was acting very unprofessional and all I wanted was advice on how to sell the buyer the car and get the payoff. The buyer was completely disgusted with Chase's inability to provide help with the transaction and payoff. I indicated to Valerie that I would call back and write a letter to Chase and explain her inability to provide customer service and how disrepectful and rude she was while I was only trying to payoff the loan. She replied "I will note the account and make sure all calls on your account are transferred to me".

She continued to call me back and was rude to the office manager at my office and then hung up on her. This was extremely embarrassing that she would call my work and be rude to someone that is not apart of this. My office manager verified that the caller ID was in fact Valerie from Chase calling.

The buyer cancelled the deal do to feeling unsafe to deal with Chase and the payoff. I ended trading in my car to Carmax since selling it on the private market was ging to be an issue with dealing with Chase and the payoff. This cost me 5K since I had to sell it for less.

Timothy of Parkville, MD September 9, 2009

At 2:06 pm est i received a call at my home from Ms. Holiday (Investigator). she stated that the call was for my husband and that she was investigating a case that involved him in "bank fraud". I then told her that I was his wife and that the chances of him returning the telephone call without proper information would be unlikley to happen. She then told me that the call was related to a case that she was investigating that involved him in bank fraud.

I then tried to cfall the number back but the number wasnt able to to reached, i then got a phone call on my cell phone from a blocked number and she identified herself then she hung up. I called my husband and he told me that she was from Chase Auto Finance and he spoke to her. I then in rage called her back 2 twice and she didnt not answer the phone, I called her again cursing and she then answerd the phone I told her that she will not call my house again stating that my husband was involved in bank fraud. She then in turn called my husband again after already speaking with him stated that she was going to issue a repossession on our truck and that she was going to tell the company not to take any payment arrangements.

I then tried to get the information so I could issue a letter of cease and desist but no one is answering the phone or returning the calls. My husband and I were arguing because I thought that he was involed in illegal activities and because she called my cell phone I thought that he got me involved. I became more inraged after she called back with threating actions and I can not talk to someone to get the information that I need to have this situation corrected.

Diane of Crestwood, IL August 25, 2009

This is the bankruptcy division. I have never been late with a payment, but my payment was due on 8/22/09 and my check has not cleared the bank yet. I mailed the check on 8/13/09 and usually Chase Auto cashes it by now. I am very diligent about paying my bills on time, but when I call this number, they tell me their office is closed at this time. I called Tuesday, 8/25/09 at 1:15 pm. Why would they be closed?

Thomas of Longwood, FL August 25, 2009

I financed a vehicle through Chase in 2005. Never late with a Payment until I was layed off in March of 2009. As soon as I was layed off, I contacted Chase to inform them I would be about 21 days late with my April payment, They said that was no acceptable and started asking where the car was located, color, when they could pick it up? Even more than what they were asking, it was the rude-ness of the person / people I was speaking with. I have "NEVER" dealt with anyone in business like these people!!! I was not trying to get an extension, miss a payment or even trying to avoid late fee's, just wanted them to know why I was late. What a mistake I made calling them... I made sure my car was always in the garage to avoid them taking it, and as soon as I returned to work, I obtained a loan through my credit union and paid them off! "DO NOT EVEN CONSIDER USING THIS COMPANY"!!!!!!

NoraLee of New York, NY August 25, 2009

I think my story takes the cake! My husband didn't work full time last year due to the fact that he was caring for his dying mother. I developed rheumatoid arthritis and had to retire. After two missed payments, Chase, who had refused to refinance us, threatened to repossess the car. Since my husband's mother had died, we were returning to NYC, so he could resume work. In NYC, a car is a liability. I called Chase, and told them I wanted to surrender the car. They said, fine, and took the car.

I was in the emergency room with my daughter. She is 12 and was chasing around a friend, and had fallen down a flight of stairs. She had a scalp wound that bled a lot. I was distracted when Mike from Chase called. He was very aggressive. He was very rude. He said we owed over 9 grand on the car. I told him that I did not surrender the car in order to keep making payments. The 9 grand reflected mostly interest. I said that I would consult with my attorney and call him next week. He started asking 20 questions about who my attorney was, etc. The doctor walked in to treat my daughter and I hung up the phone.

I had arranged for a loan from my pension fund. The money was to oover my daughter's tuition, and pay back all the friends who had loaned us money over the summer. We were really in bad financial shape (my hubby is a NYC teacher, and he did not accrue any summer pay this year, so we were relying on the kindness of friends). The money was also going to cover household expenses until hubby gets paid on September 15.

The loan came in by direct deposit on Friday. Our bank account is with... Chase. They seized the money. No judgement. No written notice. No further phone calls. They just debited the money from the account.

I called to try to get some of the money back and they wouldn't budge. They were rude, abusive, obstreperous. Horrible. BE CAREFUL. If these folks say you owe them money, get your money out of any banks they can get into. They will take your money and not even tell you. And then they will abuse you besides.

My attorney told me to get a copy of the contract which specifies that they can seize the money. This Greg, the boss was rude and awful and wouldn't send the contract.

vicki of chicago, IL August 24, 2009

On August 18th I wrote of my experience with Mr. V and the threats about my car being repossed. I have been paying for that car for 2 years, and on January 1, 09, I was informed by an employee, Roger E, that I met the criteria to be offered a break in making the payments for 2 months! Does that sound like someone trying to avoid payments? Now, 8 months later, I had a problem with July's payment. I am 62 years old and I get money once a month in my account. I live alone, have no family closer than 1500 miles away, have a steel heel on my right foot due to injury 3 years ago, and because of that I have difficulty walking. I need my car.

I told him on the 18th I could make both July and August payments on the 29th, but that was not good enough. He left so many threatening messages that I left him a message stating that I told him what I could do, and there was nothing else I could do. I got no calls until today, and when I asked V if he'd gotten my message that I had tried everything I could try to get money, but I couldn't, so I would make both payments on the day I stated.

He told me that with my attitude, that he wanted both payments today or he wanted the car back. My Attitude??!! This man was yelling in the phone. I told him I'd been paying for the car for 2 years, and that should tell him that I make my payments. I told him that July's payment was the FIRST and ONLY time my word was broken; I am trying to pay for my car, I need my car. He was still screaming when I hung up. He had the nerve to ask for September's payment, which is due on Sept. 5th.

Why am I being treated like this. I'm not driving a Lexus - it's a 2007 Chevrolet Aveo, the 15,000 model, and it's been paid for 1/2 the way, so I do not feel that I deserve the threats, the screaming, the personality bashing. What kind of people are these people; they are not professionals and as soon as I can, I will either sell that car, or refinance somewhere else! I even explained that due to my injury, I am involved in a 500,000 lawsuit that is getting ready to settle. My plan was to pay the car off in full (to save the interest charges) and keep going. Now I will do whatever I have to due to get rid of Chase Auto Finance and David V.

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