I never received any calls or paperwork since October 2011. Finally, I was told I was not accepted and would receive something in the mail. That was four weeks ago. Today, I contacted and left a message for a manager so I could ask about loan repayment and have not heard from anyone. I notified FHA and HUD.
Consumer Complaints & Reviews
Cenlar purchased our mortgage, and second mortgage, right after we paid off the second mortgage, with our original lender. They continued trying to charge us, including late fees, even though we sent them paperwork, cancelled checks, and letters from the original lender. This went on for months. After six months, they finally agreed we were right, but our credit score had suffered. We requested for it to be closed, but they wouldn't. Now, we're trying to get our loan refinanced, and the new company won't do it with that second mortgage open. They are charging us a "paperwork fee", to close an account. Such **!
I, too, am have an issue with Cenlar not applying the last payment I made with TBW during the time Cenlar took over. Looks to me that Cenlar never received that payment from TBW and is now trying to collect from me. I see they are doing this to countless other people as well. I believe they know that TBW received those payments but are trying to collect anyway.
I cannot get in touch with the ** people I need to talk to. Your overseas phone service obviously does not work! I have been trying to contact the States for the Research department for two weeks. If I was to stop paying my loan, would that help in getting someone to talk to me? I need to rectify a recurring situation with Cenlar Escrow!
If you cannot answer the phone, then I will stop paying my loan. We can go to court and I will show all my logs and proof that you people at Cenlar cannot return phone calls, answer faxes or fix the problems via mail, which I am experiencing. Hopefully someone can call me at **. Or perhaps check your ** fax machine and answer people's request.
Cenlar has my principle balance and my escrow account balance wrong. They are raising my payment amount and are refusing to take any payments until I pay the amount they say. I have sent them two copies of my original amortization schedule and they refused to get the balances corrected. I am going to have to send them the incorrect payment just so I can sleep at night.
I received an insurance claim check made out to myself and Cenlar. I mailed them the check along with the info they required. They mailed me a check. It bounced. I called. They said they would get back to me. I verified with the insurance claim department that their check cleared. Cenlar has not contacted me. I paid for a returned check fee.
There's way too much to tell. But I don't even know where to send my payment. Ever since Cenlar took over my loan from T.B.W. it's been hell. I don't know if any extra payments I pay is coming off my balance. You get the run around any time you call. Now I don't even know where to send my payment. I have a returned letter with February payment in it. I kept checking my bank last month and I would call them and finally It came back as not deliverable as address unable to forward. I called because I didn't want to be late. They accepted it over the phone, of course and then he gave me another address over the phone. I told him I needed it in writing and he said I would get a letter about my verbal authorization. Well I got the letter and it has the same address on it where my loan payment had been returned. Now I'm scared to send a payment where I don't know. I think they want me to be late or call them again so they can charge extra fees. I didn't even receive a statement telling me how much interest I've paid. Can somebody help us from these people?
I have had more than one bad run in with Cenlar, my mortgage company. I was former Tayler Bean and Whittaker customer when they went bankrupt. Its been a huge nightmare dealing with Cenlar. I've dealt with loan escrow shortages and them wanting more money unjustly,as well they don't report my payments to credit bureaus, it's not even existing on my credit report. I have too many other bad complaints too much to list.
