CCO Mortgage

I applied for a home loan modification in March 2011 but withdrew my application before any decision was made. I remained and continue to remain current on my mortgage payments as CCO Mortgage customer service admits. However, they are erroneously reporting to the credit bureaus that I am making partial payments, which is clearly not the case. When I called customer service, I am passed to loss mitigation, then back to customer service, and no one knows how to fix the problem. They admit the error but told me a "computer" reports this information and I should try and fix it with the credit bureaus. This has become a nightmare. I have been turned down for a low-interest refinance loan due to this error on my report that CCO admits is their fault but seem unable (or unwilling) to fix it. What can I do? I was turned down for a low-interest refinance loan and my credit score has dropped from 750 to 704.

In October of 2009, I applied for a loan modification on my home. The loan was written up and mailed to me for my signature. The loan offer from CCO reduced my payment by only about $100 and added an additional 20 years on to my current 12-year mortgage. This did not make any sense whatsoever to me, so therefore I declined the loan. CCO changed the terms of my loan although I never signed the contract. CCO included my property taxes and Homeowner's insurance, which I have always paid separately. I continued to pay my original loan payment and am current with every payment. CCO calls me several times a week asking for the shortage of payments of $3600. I received several letters from them and the last certified letter stating I could lose my home.

I have contacted CCO numerous times to get this matter straightened out. They are not applying my payments because they say that they cannot post the payments that have a shortage. CCO acts as though I took the new loan, although I did get a letter from them stating that I declined the loan. CCO stated that they would put a hold on my account to stop the calls, but I still get them. Now they are saying I can lose my home. I call them with every letter I get. When they call me, I reiterate that I declined the loan and ask them to fix this account. I have spent numerous hours on the phone and get nowhere. I have recently sent a letter to the Attorney General. This has been going on for months. CCO has also sent letters threatening to send this to collections and will affect my credit report. I am not sure if I need an attorney for this, but I feel that I am being harassed by this company seeing that I was never behind on any payments.

I e-mailed CCO mortgage on 10/16/2009 requesting that the P & I taken for 12/01/2009 be applied exclusively to principal reduction, I received a reply on 10/22/2009 indicating this would be done and to allow 7 to 10 business days for this to be effective.

I e-mailed CCO again on 11/5/2009 indicating that the additional money was not reflected in my account. To date there has been no reply.

I called CCO Mortgage the same day and was told the money would be applied as requested. So far nothing has happened.