Cash Direct Express

My mother passed away last January 2011. After receiving $750 on her Direct Express MasterCard debit card for the month of December, Direct Express canceled her card 3 days after she died with that money still on it. I've been trying for 14 months to get them to release those funds. I've sent them the death certificate and a probate court order authorizing them to release the funds to me, her daughter (from the Springfield Mo Probate Court, which is where my mother lived). They keep asking for more documentation which doesn't exist. The court order is all they need (it's a court order for heaven's sake). She died penniless. She had no will, rented (did not own), did not own a car, and did not have life insurance. All she had was the $750 on the debit card. I paid for her funeral and burial. If you can help me resolve this, I'd be most appreciative.

Hi, I am disabled and on social security. I was bedridden and couldn't get to the bank to get direct deposit. I called social security one day and they had a recording about getting direct deposit in a bank. I then gave them my information and got a debit card with my account. However, I had gotten ripped off by a company and by a person that was a so called friend. That is how I found out what the real story was on this service. I had called direct express to tell them that I wanted to report a fraud. They then took the information, and by the way, I had also reported this to the police because the person was actually seen by myself, another witness who was with me and also the owner of the store.

I filed a police report and gave this to Direct Express, and never got a dime back, which was when all counted almost a thousand dollars, over several months, that I hadn't realized because he had rented a room where I live that someone else owns the house. I knew this person. I had never authorized him to ever use my card. He literally stole it when I wasn't looking. I was so sick, that I hadn't realized that I was being stolen from because Direct Express/Comerica bank never sent me statements. And the more I called, the more I was actually being hung up on. When I finally realized that this company was a rip off is when I called Comerica bank. Nobody would tell of admit to me, what was really going on with this company. First of all, they misled me by making me think that my money was in the bank, and it wasn't.

The bank finally admitted that they weren't holding my money at all. Even though the bank's name is on the right top hand corner of the card. I had to find out where Comerica bank was located. Now mind you, this is on Social Security's website. Anyone would have trusted it, because of that fact. I was out of my mind with anger because the bank ended up telling me that they made the cards. Have you ever heard of such a thing? I have never in my life. This is a dead up scam. Even social security has no idea of this. Now this started two years ago when I originally got direct deposit. I never got my money back. I was also ripped off by companies that I had no knowledge of, and they weren't taken off of my card. And I had never, nor had anyone else had my card, so I knew it was fraudulent. I called again and nothing was done. Every fraud report that I have filled out so far, they have all come up with being denied. Now here is the kicker. I did some research only to find out that Comerica bank is only affiliated with Direct Express by using their bank to fool other into thinking that their money is being held in the bank.

Why would one even question that, if they heard it right from social security? I want to file a lawsuit against them for their fraudulent practices. Also, master card is listed on the card, and I called MasterCard, and they've told me that they had never heard of Direct Express ever. And Comerica bank is located in Austin, Texas. The manager of that branch actually got scared when I called him, and told him what I knew. A bank that is listed on a card as being the bank of choice from social security is supposed to abide by banking laws, and they are not abiding by any federal banking laws at all. President Bush or the Treasury department gave them the bid in 1995 for social security recipients to have direct deposit, in their so called bank. There is no bank. I found out that Comerica bank is just a cover up for direct express to send you a preloaded card. Now, that is against all banking laws and that is a Federal Offense. I've called my state and federal rep and senators and nothing so far has been done. I guess because they don't want to be involved in what the government is doing as far as a scam. Now imagine this, how about an old woman who has Alzheimer' disease and thinks that her money is being held in the bank and say for instance she has a visiting nurse who comes by and just take her card to swipe it through any machine and then basically just steal her money.

Direct Express is the actual company that is pre-loading these cards and keeping people under the impression that their money is in the bank. I made such a squawk that sometimes you may hear them say after they have been caught that it isn't a bank at all. But, because the bank is listed on the top of the card, is fraud through and through. Banking laws are there for a reason and that is to hold your money, not just make a piece of plastic and the money is really loaded up in your card, without anyone's knowledge? This has to be one of the worst scams that I have ever heard of. I never got my money back. Nothing even though I filed this with the police department and why? Because they don't have my money, my card is pre loaded. That is not right and is downright illegal for a bank to be listed on a card and not even holding your money and social security had no idea that this was being taken place? I've called them numerous times. They still think that it is a bank and it isn't. It is like one of those scams that you now see on TV for poor people who don't have ID's or are immigrants and pre-load your card for you to carry. That is against all federal and banking laws. I've checked all of it. Can you get back to me on this.

Back in 2008, I was told a loan was taken out with my social security number at my current address. Weeks later, money was taken out of my account and when I checked on it, that's when I found out. When I told them I didn't do it, they of course did not investigate it. they assumed I just didn't want to pay for the loan. When I filed a complaint to BBB and I hadn't heard from them, I thought that was the end of it. Today, in 2011, I got a call from someone claiming to be from the Marshall's office filing a federal litigation against me for an enormous amount of money. I called my lawyer to find that the scare tactics they put on me was illegal first of all and second, they never followed through with an investigation.

So here I am trying to resolve an issue that I didn't incur in the first place. Whoever this company is, they can't be good. My advice is for you to lock up your computers and take a loan at your local bank.

I applied for a $300 payday loan a few weeks ago. There was no information on the website about what the fees were or anything. I received an email saying that my loan was being processed. The next day, I found out that $500 had been deposited into my account. At that point, I was able to access my account on the website and found out that I would be charged $132.50 in two weeks for the loan. After a little bit of digging, I found out that they charge you $132.50 every two weeks five times and then they charge you that amount plus 10% of the loan amount and that 10% goes on the principle until it's paid off. I did not ask for $500, I asked for $300. I was never given the opportunity to agree to the loan once I found out what the fees were. The money was just given to me.

I borrowed 400.00 from them in Feb 2011 they flashed 150.00 as the fee over the 400.00. So, I took the loan. However, todate they have taken a total of 1,289.40

I applied for a $500 loan and was under the impression that I only had to pay $632.50 total for this loan. Well, they've taken out a total of $662.50 and when I called and asked them about it, they said I've only been paying $50 for the $500 loan and the rest is interest. And to pay it off, I have to pay $632.50. This is unreal that I'll be paying $1294 on a $500 loan. How can this be legal and is there anything I can do about it?

My husband took out a $400 loan with Cash Direct Express without informing me. Suddenly there were ACH charges coming out of our checking account. When I called the phone number that was listed along with the ACH withdrawal amount and tried to speak to someone about this loan, I was told that I have no right to any information. I tried to explain that I just needed to know the pay-off amount so this could be taken care of. They refused to talk to me and my name is also on the checking account! I am the one who handles the books for our household.

The understanding my husband had was that they would take $104 once a month but instead it ended up being $104 twice a month. Then it started being two payments, one for $95.40 and one for $40 every two weeks. As of this date, this place has taken over $900 from our checking account. We have put a stop-payment on these people at the bank but now that they have our information, how can we be sure that they won't continue to withdraw money under another name as I have heard has happened to other people? This so-called place of business should be shut down for good and there should be some sort of law or regulation to keep people like this from scamming anyone else.

I sent them an e-mail to pay my loan off in full. They never pulled out the correct amount and I am now being charged with a $37 late fee on top of the full payment plus an additional $106 for my interest. This is just ridiculous. They prey on a weak economy and people needing a few extra dollars to get by so they can make 150% back on their loans plus. This is extortion at its fullest and I am now contacting an attorney because they violated their fine print agreement. I am glad I live in the great state of Texas where anything over $500 gets to go to small claims court. Their $106 times $5 plus $437 goes way beyond that one. Thanks again for not responding to my e-mail. I kept the original I sent as well as the forwarded e-mail.

I took out a payday loan out with them and I don't know if it is payed off yet or not. They have taking money out of my bank account for about one year or more. And then a few months ago they stopped. I thought I was payed up.

I was looking at all the payday loans online and I had filled this particular one out. But when they had called to verify everything, I told them I didn't want it. So I assumed everything was okay, then come to find out it wasn't. They had put $400 into my account and I did not know this. I went to the bank to check my account and I had noticed most of money was gone. They had been taking money out of my account since April. They would take a little here and there and starts taking a lot more. They have taken $560 so far. This has to stop. I want my money back.

They charged my banking account a fee for clip and save coupons that i didnt agree to then proceeded to tell me it was in the terms and conditions of applying online for information about payday loans. Now my account is overdrawn not only did it cost me 19.95 now it looks like i will have to pay an nsf fee to.

They kept calling and calling me and when I finally answered they demanded th total amount instead of refusing to work with me. When I told them I could pay off a little at a time they threatened me with lawyers and said I would be listed as "refusal to pay." I have worked with Collection Attorneys before and they were never rude like this to anyone. I have no idea how much I originally borrowed. They would not tell me, I am sure it has been paid since they have been taking money out of my account under a different name. I finally had to close my account and get a new account issued.

These people call me at work,and i ask them along with my supervisor to quit calling and they still do.The first time they called me they told me that I owe 748.00 on a 400.00 dollar loan.I tried to ask them if i can pay it out and they were rude and did not want to work with me.I told them that my account was closed and they ignored me and hung up on me.

They called me over and over at work to the point its interfering with my job.After numerous times asking them not to call my place of buisness,they called on my phone and I answered this was 5-1-09.I told the guy that I would pay him 150.00 on 5-8-09 and he refused it and told me he was going to put me down as refusal to pay.He also told me he was going to fax all my information to my work and start collections.

At that time he hung up on me.I have tried to do a payout with them from the start and they refused.With all that I have seen on my statement they have taken out about 700.00 since this 400.00 dollar loan.It was 106.00 every two weeks for interest charges.You could not pay-down on your loan at the website,they just kept on taking interest out time after time.

I unfortunately took out a $400 loan in January with cash direct express. They also are with GECC who is with the CFSA. GECC is what shows up on my bank statement. I was told that my total would be $506. They claim they told me or I read very fine print that if they do not recieve a call from me within 3 days prior to my due date they would not have permission to take out the whole amount all at once. However they aparently have the permission to charge me over %275 interest.

My total according to them is now over $1100 for a $400 loan. I have paid $676 and they say $40 of that went to principal. According to them I owe $455.40 still. I am willing to take this as far as needed. Thank You for your time.

Back in July 2008 my husband was out of work from having his right hip replaced and we were moving. So I did what I dreaded doing and took out a loan on CashDirectExpress.com. I took out a $400 (that was the most they would allow) and set everything up to be automatically withdrawn every pay day. Well, finally my husband asked me recently Why are they still taking money out? This thing should have been paid off long ago!

Upon investigating our account and trying to speak with the company...we found out they have taken from us so far $1051.20...for a $400 LOAN!? So we asked about getting reimbursed and the idiot representative told me we misunderstood the loan payments and we still owe them $303.60!!! I screamed at the woman that if anyone owes anyone anything it's them owing me. Not the best route I know so my husband calmly took over.

We asked our bank if they could stop payments but the bank said that the company takes a different amount every time so the bank can't stop the payments since it's not the same amount every time! We have a 2 year old daughter and my husband has to have his left hip replaced in January so we can't keep affording this! I feel so stupid for stepping into such an obvious scam and now I have no idea what's going to happen next. My husband wants to close our bank account because that's the only thing we can think of to keep ourselves afloat.

How can they keep asking for money when they've already taken soo much!? Conveniently enough the supervisors have been too busy to talk and we're waiting for a call back but for some reason I don't think that's going to happen!

I applied on line for a payday loan. At the end of my application I was asked to call the 800 number which I did and spoke to a representative. I gave the information asked for and was told that someone would contact me to finish processing my loan no one contacted me and the next day there was $400 in my checking account.

Starting on June 13,2008 $106 was deducted from my checking account and every other week until Aug 8 the same withdrawl. Then on 8/22/08 there were to withdrawls one for 40.00 and one for 106.00. On 9/5/08 there were two withdrawls one for 40.00 and one for 95.40. When I called the 800 number I was told that I still owed a balance of 404.00. I have already paid them $811.40 supposedly just in interest. Only after paying them 800 bucks did I find several stories on them doing this to other people. They need to be stopped

I have been harassed at my place of employment concerning a cash advance I am supposed to have taken out. I advised your workers, a supervisor; Ryan and his supervisor Sherrie that I did not take out a loan and I was filing a report with our technical squad. I was then basically called stupid, they continued to over talk me would not listen to what I had to say regarding it and after two (2) calls, finally gave me a date as to when this supposed loan was taken out. I also checked with my bank and offered to send them a statement but was told that was not necessary showing no loan was ever processed in [my] name. I understand [the] company has a job to do, I also understand that they have a hard time collecting, but to treat everyone with a negative, nasty, attempting to threaten, speaking with a condescending attitude and not listening to what is being said that just might help them and I resolve the problem is not professional and totally rude.

I don't take kindly to threats and received them by both Ryan and his superior then hanging up the phone on me while I was yet speaking. I advised the very kind and professional young woman who called that my impersonal information was part of the state of Ohio and Federal data bases that were stolen and all this has to be reported in order to resolve theft via internet. I also tried to explain to Ryan that it takes time for an investigation to be done and that I'm not the only case given to the technical squad and not a priority for them. He refused to listen and continued to be nasty and condescending. When I asked to speak to his supervisor, she was even worse.

There is a saying, you draw more flies with honey, it would be good for [these] people to learn that. Everyone is not trying to get over, but what made the whole situation worst, Ryan's supervisor, hung up on me while I was yet talking to her. People like that should not be allowed to deal with the public. I don't remember her name because she did not speak it clearly, it any of these are their real names. Could someone please get back with me regarding this, I don't feel it necessary at this time to file a harassment charge or a complaint with the BBB.

Harassing me on my job, stress, nerves, headaches. Threatening me, condecending, hanging up the phone while I was talking, rude, nasty and refusal to understand.

My husband and I took out a payday loan with Cashdirectexpress.com. We paid our loan and told them we were done. They continued to debit our account. I contacted them by email numerous times because there's no number for them, and they still debited our account. So my husband and I called our bank and put a stop on them and thought we were going to be all right. Then Cashdirectexpress.com came through with a different name and different amounts, and now we have to close our account so they can't take the payments out. We might not get our money back. I have been spending most of my time trying to fix this ,and then when they continue to take out money under a different name other transactions have bounced. This has cost us at least $900 as of right now and more if we can't stop their taking payments.