The manager at this bank should not be in her position. She makes her own rules and acts kind of discriminative to old people who don't speak English. She has Spanish-speaking people working under her, but she doesn't trust their traditions of a document.
Consumer Complaints & Reviews
Several months ago, Capital One took money out of our account to pay our mortgage (a Capital One Mortgage to boot) two days early and mysteriously delayed our direct deposit from our employer one day. You guessed it, a $50 fee for lack of funds. It took me three days and several phone calls to get this fixed. I filed a fraud charge with the US Treasury Department and they actually investigated but dropped the investigation when I was reimbursed. I believe they do this occasionally hoping nobody notices.
Now, fast forward to today when I was reconciling my account and I see a $10maintenance charge. Hmmm, curious as we have free checking because we both have direct deposit. When I inquired why the charge, the reason is that we haven't had a direct deposit in 31 days. I explained that we have had the same account for nine years and our employer pays us three days before Christmas each year and then again not until the end of the month in January as per every other month. We both worked for a very large school system that has been doing this for 50 years with all employees as a courtesy. The inane and vapid individuals at Capital One could not understand that but as a "courtesy" to me they would eliminate the charge. I told them if a manager did not call us before 9 pm tonight so I could complain up the chain of command. It was goodbye Capital One. Guess what? No call. Credit Union here we come!
A month ago, I called to open an equity loan. At first, everything was going okay, then as they started needing more and more information from me, which they originally didn't say they needed, they stopped answering my calls and emails, which is strange. Usually you complain and they don't stop calling. I had to resend the same paperwork that they say they didn't get, which I have the papers showing the faxes and emails were received and then I apparently sent the wrong things. They wanted every cleared check for 12 months, every full bank statement for 12 months, my entire tax information. The w-2s and tax returns weren't enough; they needed every paper that my tax person sent me.
After I gave them that, days would go by without them returning my calls or emails. The last straw was when two weeks went by after we called and emailed three different people asking about our loan and no one responded. Then someone else said that the notes said they didn't have my proof of income. When I sent an angry email, I finally got a response from the underwriter just saying that I didn't send the proper documents. What else do they need from me!
I never received any kind of apology that this process has taken a full month for a loan or that no one has called me back. I showed where I sent multiple emails asking why it's taking so long and if there was anything else I needed to send to speed things up, again there was no response. I only put up with it so long because I have an irregular house that most mortgage companies won't finance.
Don't go through them. I worked for a bank, so I figured that customers don't always understand the process or they aren't telling the whole truth. So even though I saw complaints, I figured I'd try them. Save yourself the time and headache. Now, I have to start from scratch and run my credit again!
I have been taken advantage of by Capital One Bank in Mandeville, Louisiana. I am a general contractor and took a loan out to build a new home for my family and me. The home cost me $1,100,000. The loan was for $840,000. The subdivision name was Bedico Creek. The developer left us hanging with unfinished amenities, front entrance, guard house, golf course and so on. The house was one hundred percent complete and all bills were paid to all vendors and subcontractors. The market condition was horrible at this time and I could not sell the house that I lived. I decided not to move in to the new one. I paid the $5,000 - $6,000 a month note for about a year and a half. At this time, my company was also suffering losing money fast. I had a buyer for the big house for $ 800,000.00. The buyer signed the contract, deposit a check, and paid for appraisal, and a closing date was set. But the bank would not let me sell the home.
Capital One would not entertain a short sale and work out the difference later. I would have owed them $40, 000. I decided to throw in the towel and told them they can keep the ** house and I would see them in court. At this time, my attorneys suggested Capital Bank was too big and has more money than I did. We were forced into foreclosure. The original client that I had a contract for $800,000.00 bought the house at a Sheriff's sale for $60,000 less and the bank had to pay a $25,000 Sheriff's sale fee. Something smells fishy. I have read that there was some program through the Federal Government that was looking into cases like this, were the banks were only looking for bail out money instead of helping consumers. This was a bank at one time my company operated millions of dollars through.
Capital One is horrible! Piss-poor customer service and the phone calls go around in circles with no help. I am now writing to the board of directors and to CEO Richard Fairbank.
I strongly urge you to write to them and keep writing until you get a reply. And you will get one.
For nearly a month, we keep getting phone calls several times a day, including early on Saturday morning (8:30AM) which woke me up, usually from a different person asking for Ernest or Barbara. We keep telling them that there is no one at this telephone number by that name and to take our number out of the system. We have called them back at their number and spoke to two different persons to get them to stop calling. The person, Eric, even pulled up my name by my telephone number so they know that we are not the people they keep asking for. We have had this same telephone number since the 1970's.
We are on the National and Louisiana Do Not Call List and filed a complaint with the FTC and called the Annoyance Bureau of the telephone company. The phone calls are becoming so stressful because they are so frequent. My wife has a heart arrhythmia and two nights ago, she had continual chest pains that I thought I might have to take her to the hospital.
I am a former employee of Capital One Bank, Loss Mitigation Department. I have all kinds of inside information about what truly goes on behind the scenes when customers call in for modifications, what happens to their paperwork when they send it in, why they have to keep on resending in the same documentation, and much more. They are violating several borrower and financial laws.
In 2007, I needed to pay off a balloon mtg and contacted Capital Mtg and Sr. Mortgage Broker Jeremy ********** took my information. I paid for my appraisal and Jeremy called to tell me I qualified for a special mortgage from FHA where I could use my equity to pay off bills and some extra cash. My home was over 2/3 payed off and I wanted good credit so I approved of it. It was taking longer than I expected It was close to pay off deadline when *********, me and my daughter met to sign papers and receive my check.
At the meeting, Jeremy said I needed to sign over the "bills check" to his wife, an attorney, and sign a paper stating she can pay all my bills off to "fix my credit". I explained I can pay my own bills. I didn't feel comfortable about it and he said if I didn't want to, I couldn't get the loan and if I paid on time and with my bills paid off, I could refinance in a year with a clean record. So I signed the check and a small check was given to me. The mortgage company sold my loan at 7.5%.
Months went by and I called to see if bills were paid and Jeremy would call and say it takes time. I never was able to speak to his attorney wife. Over several months, my bills were not paid except two. I negotiated a payoff with and one other judgment. No more bills were settled yet Jeremy told me he his wife paid them. Several months passed, I called Capital Mtg owner and he said Jeremy had been fired. A year later 2008, I was able to contact Jeremy by cellphone. He agreed to give some of my money back.
After repeated phone calls, he would send a little more money but have not heard from him until he asked if I was called to court. I called Capital Mortgage owner that said Capital would take care of ********* as he had stolen several customers equity checks. He also said if I wanted another mortgage Capital would take good care of me. That was in 2008 and my money is gone. I owed 37,000 dollars on land contract in '07. Now due to Jeremy, I owed $56,000 and $3,500 was paid on my debt. It has taken 2 years and I managed to pay off all my debt and now while interest rates are low, I called Capital Mtg and asked to refinance my house and they took my app and now they say they cant help me.
My mortgage use to be with Chevy Chase Mortgage. It was sold last year to Capital One Mortgage. Every month, this company starts calling 4 days after the first of every month asking for the payment. The payment is due on the first. I tell them I have until the 15th of each month. They do not care. They also want to verify my social security # over the phone, which I refuse to do so. They will leave up 4 messages per day on my home phone. I never paid after the 15th of any given month. In all 30 years of making mortgage payment, soon maybe a dozen different loans, never have I been so harassed about a payment. I have 3 other friends and relatives that are being treated the same.
