Complain about a product or service

Bank of America Online Banking

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David of South Pasadena, CA October 15, 2009

Bank of America added a layer to their online banking which, formerly, was included in viewing one's account online. I'd signed up for "Low Balance Threshold" alerts, along with religiously checking my account and e-mail many times a day, in order to prevent overspending or fraud. This past week, all was well, nothing in red. I checked my e-mail last night and there was an e-mail from BofA stating that an "Extended Overdrawn Balance" Fee of 35 is to be applied 10/19/2009.

Confused, I logged back on to my account and saw no overdraft fees and no NSF transactions of the sort. Yes there have been times that I've overdrawn, and, while not happily, I had no issue paying the overdrafts. It turns out that, without informing me (to the best of my knowledge), Bank of America created a separate web page with a tiny link which is (as I was told too late) an "Account Transaction History" page.

Transaction history is something that I was used to seeing when I logged in, as well as being informed, via "Low Balance Threshold" alerts, to watch my spending. This is an unnecessary added layer to encourage ignorant spending and increase revenue via overdraft charges. My "Low Balance Threshold" alert arrived in my inbox...this morning at 5:36a.m., conveniently AFTER the bank processed 6 unwarranted overdraft charges. They, "as a courtesy" reversed 2 of those charges, generous souls that they be, and told me that even though their system didn't do what it was supposed to do, it was "unfortunate, it wasn't bank error or fraud.

Ben of Metairie , LA September 21, 2009

I have two Bank of America accounts.They are both set up to make on-line automatic payments. Recently the BOA payments area of their website went down on a day when one of my accounts was due to pay. The BOA tech dept. acknowledged the site problems. But, because my payment did not post until I discovered it myself, BOA charged me a 39 late fee which triggered an overlimit fee of 49. In addition, they raised by interest rate to 26%. My other BOA account is 9.84%. This was the second time that this event has happened to me at BOA in the past year and BOA will not budge on lowering the higher rate. I am irate at this rip off. Also, BOA has one of the most customer unfriendly sites in the business. It is the same useless site that existed years ago when BOA took it over from Fleet Financial.

Wyjuana of Edmond, OK September 16, 2009

I just submitted this complaint via the BOA online banking page based on a situation that started last week and has carried over through today: Just noting that I understand that there must be penalties and policies in place for customers who misuse their checking accounts and overdraft. However I am disappointed that in a time when a customer like myself (since 1995) is experiencing tremendous financial hardship due to a cycle of my husband's job loss, followed by underemployment and a mounting stack of medical bills from my little girl, there is no touch of care on behalf of Bank of America.

Our account was overdrafted last week when we had just 1 in it because BOA decided to set off two 35.00 fees for transactions we thought we had covered by mustering up 11. Then my husband gets paid and the bank tells me I can't deposit his check without a hold being placed on it due to "the status of our account." How can we be expected to rectify the overdraft if the funds are going to be held and we have no other money at our disposal but his paycheck. Therefore we were forced to cash it at the bank that originated the check and simply use the funds for our necessary expenses, including food, which we were all out of, until my paycheck automatically deposited on 9/15.

And today I find another 35 fee for "extended overdraw". I have never heard of such fees from other banks and feel that Bank of America is simply out to suck up money wherever they can. Meanwhile, a customer service rep promised last Friday,9/11, to reverse 45 worth of overdraft charges but as I was told today couldn't do so because of our previous overdrafts.

I have been too much of a long-standing customer with an overwhelming good banking history to be treated in such a manner. This kind of service, in my unforeseen time of need, leads me to want to send my service elsewhere.

Joel of Towson, MD July 18, 2009

I opened a new checking account at BOA on line. Once it was verified as open, I deposited 2000 by personal check on July 11th (a saturday). That check was cashed by my current bank on July 13th. That money will be on hold until at least July 21th. I tried to use my checkcard once, but it was refused. I assume because it was not yet activated, otherwise I would have been getting hit with those overdraft fees. Thanks for this site. I will not be doing business with BOA.

Karen of Huntersville, NC June 26, 2009

It started with an 'innocent' enough mistake. My husband was traveling through Missouri on his way to visit parents in Nebraska and stopped to get gas for the car. He mistakenly pulled out his Bank of America Visa debit card instead of his credit union debit card and charged 30.04 in gas. He didn't mention over the phone to me because he presumed he used the correct debit card. I never received an e-alert that this mistake was going to cause the account to be overdrawn by 10.26, despite what Bank of America customer service reps say.

Long story short, we were charged a total of 210 in overdraft fees for an overdraft of 10.26. Yes, 10.26. They are STILL deducting the largest amount first (despite what they say the Bojangles charges discussed below were made PRIOR to the gas charge!) in order to cause smaller items to overdraft the account. So, 2 separate purchases of a Bojangles biscuit (2.58 and 2.78, respectively) effectively cost us 75.44.

Today I received an e-alert (funny I did not receive one when the balance was headed to negative status) stating that as of today, 6/26, we will be charged yet another 35 for an "extended overdrawn fee" (obviously their definition of extended is one day). Never heard of that one, and the "extended" condition was because the Bank deducted ALL of its egregious fees first, and payday was not until yesterday (6/25) which is why the balance was low in the first place.

I have had this account since 1972 and the Bank no longer extends ANY customer courtesy credits as of March 2009 to ANY customer, no matter who they are - so I am in the process of moving to another bank. Bank of America is a shining example of greed and what got all of us into this economic mess.

You see, when they make a mistake and are billions of dollars in the hole, good old U.S. government lends them the money - our money - to bail them out. But when a 30-year customer is -10.26 in the account, they charge 210 and threaten 35 more for the mistake. Something needs to be done to STOP this lawful theft of customers' money. Revised legislation should address this procedure - granted used by all banks - but apparently abused the most by Bank of America.

Carryl of San Dimas, CA June 4, 2009

On June 1, 2009 at 8:22 pm I made an ATM deposit of cash and check totaling over 2600. I then went home and signed in to online banking to transfer money to my landlord for June rent. I transferred 1,000 because online banking showed I had more than enough to cover this, and I am limited to transfers of 1,000 or less online. The next day, 8 NSF charges of 35 each appeared onmy account when I signed into online banking.

If the money was not available, online banking should not have allowed me to make the transfer. Since my deposit was made after 8 pm it was credited to the next business day. When I had signed in that night, I was happy to see how much money was actually available to me for my transfer.

So I went ahead and made the transfer on the first of June instead of waiting until the next day because I really enjoy paying my bills on time. Although I received a credit for 3 NSF's on my account after numerous calls to customer service and finally the branch manager, I still received 5 NSF's on my account totaling 175. Because of this, I am unable to pay my rent in full for the month of June 2009 and I will receive a 50 late fee.

Angelo of Culver City, CA June 3, 2009

When I logged onto the site, to pay our second mortgage as always a few days before the first of the month, I noticed that the pay feature was gone because the account needed "Immediate attention" with instructions to call a 1 (800) number. What I found out during a conversation, which then became a heated argument, is that the "privilege" of being able to pay on line was removed from our account because we are exploring loan modification with the assistance of an attorney and not directly with the bank.

I explained that after submitting a full and detailed loan modification package to the bank nobody every got back to us and when we called their evasive and uninformed responses proved to be, at best flaky leading us to seek the only other viable (All American) option...call an attorney. The rep then went on to say that "it doesn't matter..." "If you're using an attorney then call your attorney, not us, because the bank's action is policy."

So I insisted on seeing such a "policy" in writing if indeed it existed. How do you think they responded to that? With a simply arrogant: "just because it's policy doesn't mean it has to be in writing." To say the least, I lost it. There's so much more but instead of boring you all with extraneous, frustrating details, I want to know how Bank of America can take it upon themselves to put us in the precarious and financially threatening position of being delinquent with a payment, without any prior notification, to us or our attorney?

Mauricio of daly city, CA June 2, 2009

The are charging me 2 overdraft item fee, but when i checked my checking account online i was never over! I asked for my money back and Diego told me that any information online is not "real". I asked him to explain me that and he said that if I want to know my balance i should call instead going online. Im wondering why I want to call them if i can check my bank online from my phone? That's why I know I wasn't over. I'm a college student and 70 taken off my budget is painful!

Ernestine of Stone Mountain, GA April 22, 2009

I had an checking account with Bank Of America. Had set up Online Biil Pay with At&t in September of 08, I had a couple over drafts due to a error with my payroll. So in the mean time while waiting for my job to get my direct deposit right I cancel my Online Bill Pay to keep from having more overdraft. But for some reason the online Bill Pay kept coming through causing my accout to over draft.

I call the bank and explained to them what had happen and I asked them if they could credit my account since were not my fault. They told me no so after told me they couldn't credit I told them that I would put A little more money in my account until I got it pay. One night I went on line to check my account. I find out they had close my account without a notice and have sent my account to collection.

It really hurted me to know that Bank of America had closed my account. Now every day the collecting agency is coming my house. Bank America said they send me a letter I never receive any letter from them. I move And I went online and chaged my information they say they never got the new information. But they got my phone number so how did that happen.

Amy of San Diego, CA April 21, 2009

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