Complain about a product or service

Bank of America Credit Cards

Bank of America • Credit Cards • Gift Cards • Mortgages • Online Banking • Retail Banking • Private Banking --- News • Plaintiffs File Amended Complaint Against Bank Of America • Bank of America, Chase Rush to Cut Fees as Congress Gets Restless • Bank of America Accused of Stonewalling Investigation • Bank of America, Wells Fargo Hit With Class Action • SEC Fines Bank Of America $33 Million Over Bonuses • Bank Of America Doles Out Countrywide Settlement • Bank of America's Lewis Removed as Chairman • Rest In Peace, Countrywide Financial • Easter Surprise: Bank of America Raises Credit Card Interest Rates • Texas Launches Restitution Program for Countrywide Customers • Bank Of America Sued In Internet Ponzi Scheme • Brown Adds 'Shocking New Details' to Countrywide Allegations • States Sue Countrywide For Mortgage Deception

Valeria of Fontana, CA August 4, 2009

Today i called Bank of America, because i received my statement and the interest rate is really high 27.89%. I told them that i would not be able to make the min. payment of 406.00 because only my husband works, and this payment is to high for us. so the person helping me said they might be able to help me, he said to tell them our income and then all of our bills and expenses to figure out a lower payment, so i did. the person helping me said they could not help me because after the monthly income and bills that we payed we still had some money left over so it should not be a problem to pay this amount every month. So i called my husband and he said to call Bank of America back, but this time to give them a lower amount of income, to see what they say so i did.

I eventually spoke to someone different and explained the situation to them, about the payment being to high, so the person asked me the dsme thing as the previously call, to give them our income and all expenses, this time i gave them a different amount, this time a lower montly income. this time they said they could not help me because my monthly income did not cover for all the expenses and they can give me a lower payment cause i may not have enought to pay for the loan. it just does not make sense. and they where also very rude.

Jay of Allegan, MI August 4, 2009

I received a very upsetting notice of changes to my credit card agreement the day of the deadline to call and reject the increase. When I called, that too sounded threatening, telling me that if I pressed '1' that I could no longer use my card and the full amount would become due. I hung up. I really thought that maybe I had read the change notice incorrectly because my card was at a fixed rate, not variable.

I had previously been with Juniper Card when Bank of America took over. My rate had been 5.9% ever since I began using the card. My credit score is very good and after making a payment one day late once, I set up automatic deducts from my checking account so this would not happen again.

Rich of chicago, IL August 3, 2009

Like many others, I got a stealth reduction of my credit limit, on both my card and on my line of credit with them. I have never had a late payment, my income is more than 80K, and my FICO rating is in the high 780s. I happened to check online to make sure my payment had gone through and found that my credit limit on both had been reduced to just over the current balance. They could not even promise me that they wouldn't immediately reduce the limit again if I made another payment. Had I not happened to have checked, I would for sure have gone over my limit. This is how they treat people who have always been good customers and always paid on time?

Andrea of Wendell, NC August 3, 2009

Bank of America raised my interest rate from 8.99% to 14.99% for no apparent reason. According to Bank of America (Adam in the credit department), I missed the deadline of June 26, 2009 for rejecting this rate increase. I have a very good history on this account of making all payments on time, never exceeding my credit limit and not making any additional charges of any kind for at least 1.5 - 2 years. This indicates that all I'm trying to do is pay off this debt. Bank of America refuses to reduce my interest rate back to the 8.99% rate but have indicated, per Adam, that the rate could be negotiated down for me if I signed up for a credit counseling service. I am simply asking Bank of America to work with me directly and reduce my interest rate back to 8.99% so that I can continue to manage my monthly payment and can maintain my good credit status with them and they can continue to receive payments on time. This is clearly a win-win for both of us.

Cynthia of Broussard, LA August 3, 2009

I contacted BOA because my interest rate went up without notice and they lowered my credit line. I had never (NEVER) been late on a payment. I did open a business and had a few more charges than normal but BOA doesn't want honest hard working people with their credit cards.

Tobey of Mission Viejo, CA July 31, 2009

After I had held a Bank of America Visa, with a credit limit of 12,100.00, since 1987, today a female in their "Credit Department" closed my account and refused to discuss the reason. Although I earn 54,000/year, have a FICO score of 742, no lates on Experian, and pay a total of only 519 per month in loans and revolving charge accounts, B of A told me my debts made me "negative" in relation to my income. What??? This Visa has been attached to my B of A checking account for 22 years. Is this any way to retain loyal customers?!? Bye, Bye, B of A. Citibank, here I come!!

Dena of Newman, CA July 30, 2009

Bank of America has raised our interest rate from 9.99% fixed to a 14.99% variable. They say the they sent out a notice giving us the option to "opt-out" but I never received a notice. Now they are saying that I missed the grace period to "opt-out" and that there is nothing they can do.

John of Eastern, TN July 28, 2009

I was contacted by B of A to consolidate some credit card debt around 25k at a low rate. I pay my bills online and go in every couple weeks to set up payments. Bank of America changes the due date every month so I never know what day it is due. Anyway, I was late on a couple payments 1 or 2 days and the next thing I know they bump my rate from single digits up to 26%. they told me that I would have to make ontime payments for 6 months and they would lower it back down.

I went from 300 a month to 700 a month payments. I am at the end of my 6 months and now they tell me that they will review it at the ennd of the month and if I am on time they will lower my rate anywhere from 2-10% so I am looking at dropping from 26% to 24% -16%. This is after they told me it would be back to 9% 6 months ago. I have moved this debt to the top of the pay off and close the account list. I was without a paycheck for 10 months but never missed a payment, a customer since 2000 but they could care less. I think the Government should let me choose my own charities and quit taking my money and giving it to ungrateful companies like Bank of America. The stimulus is costing me 400 a month in extra interest payments.

Spence of detroit, MI July 27, 2009

I contacted BOA also because my interest jumped 8.99 to 13.99% same as every one else. Thanked me for being a good customer for 5 years, no late payments, always paid more than minimum. I do have a steep bill with them and was doing just fine at the current rate, but now with the increase, I am struggling just to make minimum payments. So called them for assistance, and what do they do, send my call to a debt managment company. What is wrong with this picture, they increase my interest with no OPT OUT LETTER (however they say they sent via email)strap me by increasing minimum payments, and now will not help by cutting my debt, decreasing the %, or work with me on an easier payment plan. Instead tell me I need debt management!!!perhaps they should follow their own advice, bail themselves out for the bad finanical decisions they made, not the consumers.

Karen of Cave Junction, OR July 26, 2009

Raised my rates on both cards. One is 26.24% other is 17% for no reason. Told me they could raise my business card rates without notifying me or giving me a chance to opt out and close the account. Lowered my available credit way down on both cards. I have no missed payments and was paying 2 to 3 times the payment on the one at 26% to get it paid off. Charged a 39 late fee on my last payment. I made a web payment on the 11th of July, payment was due on the 12th but they posted it on the 13th and charged a fee. Have the nerve to call me a valued customer.

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