Complain about a product or service

Bank of America Credit Cards

Bank of America • Credit Cards • Gift Cards • Mortgages • Online Banking • Retail Banking • Private Banking --- News • Plaintiffs File Amended Complaint Against Bank Of America • Bank of America, Chase Rush to Cut Fees as Congress Gets Restless • Bank of America Accused of Stonewalling Investigation • Bank of America, Wells Fargo Hit With Class Action • SEC Fines Bank Of America $33 Million Over Bonuses • Bank Of America Doles Out Countrywide Settlement • Bank of America's Lewis Removed as Chairman • Rest In Peace, Countrywide Financial • Easter Surprise: Bank of America Raises Credit Card Interest Rates • Texas Launches Restitution Program for Countrywide Customers • Bank Of America Sued In Internet Ponzi Scheme • Brown Adds 'Shocking New Details' to Countrywide Allegations • States Sue Countrywide For Mortgage Deception

William of Haledon, NJ August 17, 2009

Bank of America raised my interest rate to 30.24% because of late payments on my account. I was told that some of the fees would be waived if I agreed to let them debit my checking account. To this date,none of the excessive fees have been waived. The interest rate was dropped to 11.50%, and my account with Bank of America now shows as being current. This all happened in 2007, and I believe that I am paying the fees added to fees on this account.

William of Haledon, NJ August 17, 2009

Bank of America raised my interest rate to 30.24% because of late payments on my account. I was told that some of the fees would be waived if I agreed to let them debit my checking account. To this date,none of the excessive fees have been waived. The interest rate was dropped to 11.50%, and my account with Bank of America now shows as being current. This all happened in 2007, and I believe that I am paying the fees added to fees on this account.

R. of Northlake, IL August 17, 2009

This is the last straw! On 8/11, I called BoA customer service in an find out why I received a letter stating my credit line was was being reduced from 3000 to 1000 on one of my three accounts. Since I was frustrated by the attitude of the "account manager" I decided to just close the account and be done with it. Yesterday, 8/16, my wife's card was denied when she tried to purchase 26 in groceries with a second BoA card. The card had a 2K limit and the I had the last bill with about 1000 on the account. Another call to cust. serv. and found out that there was only 1060 on the account, but the credit line had been reduced on the 11th of August without any notice.

I pay off these cards on time & almost every month. To my knowledge, I have no other problems with my Amex, Discover, Chase Bank credit card accounts. My experiences tells me Bank of america does not need any more customers. The original account I have is over 10 years old with no problems. I will no longer do any business with them. I will encourage others not to use Bank of America.

jeffrey of oxnard, CA August 16, 2009

Unfair interest rate increase on a credit card causing undo hardship on me and my family. The increase is so high that I must go to collections to even talk to a reasonable person to resolve this problem.

Paula of Woodburn, OR August 14, 2009

I received a letter from BofA informing me they were raising my interest rate from 9.9% to 14.9% due to something contained in my credit report from Experian. I waited several months to see just what they were doing and requested a copy of my credit report from all three credit report agencies. Experian's report stated that I have high payments but not enough revolving credit. Huh? Looks like I'm damned if I do and damned if I don't. So I called BofA. What a mistake!!!

A long story cut short, after talking to numerous "credit specialists" and finally with "Helen" a vice president, the 14.99% interest rate stands and she offered to raise my credit to 20K from the 15K it had been reduced to from 30K. I have been a customer with them for 15 years! MBNA, who I started with, was bought out by BofA. My credit limit has been 30K for over six years. My income is the highest it has ever been (81,504). I pay no taxes. My income is guaranteed until my death. I get cost of living increases every year. I pay 0 for health care, dental, eye care, and prescriptions. As of over a year ago, I have a single adult household, no children. I choose to make the payments I make. I was told they would have to see more agressive payments to show that I can handle a higher credit limit and don't end up with higher payments than I can afford. Put simply, after 15 years of being an outstanding customer, they feel they have to manage my credit for me.

I pointed out that if a company runs my credit report, they will see my highest balance of over 26K, with a credit limit of 20K. That will send a red flag to them that something is wrong and will hurt me in the short term and long term. They will not place any kind of note in my credit report explaining why.

Fred of Ivor , VA August 14, 2009

made payment on my Visa Bass pro shop card account on 7/31/2009, the due date was 8/2/2009. received a late payment fee of 39.00 on 8/4/2009, i called 8/4/2008 and was told it takes several days for the payment to post to the account. ya, i paid it several days in advance. I called and asked to have the late charge removed. i got this answer; i was late on my payment and there is a late charge.

i told the girl that i would cancel the card if the late charge would not be removed, she told me soory your payment was late, i told her to cancel the card. i asked to speak to a supervisor and she told me i was talking with a supervisor, i asked her to give me and log number, she gave me 080409sr. 8/13/09 they sent an email that i now have a new bill with the late charge plus the interest charges for the time that they said was late.

what a rip off. i refuse to pay these charges. i will not use anything with Bank of America on it, it's a disgrace that they us the name America.

Christine of West Warwick , RI August 14, 2009

I have two credit cards w/ BOA, one with a much lower interest rate of 10.99%. I called to see if I could transfer the credit card w/the higher interest rate of 24% to the one w/the lower interest rate of 10.99%, I had a 22,000 credit limit on that card, instead they lowered my credit limit and now raised the interest rate from 24% to 27.99% on that card. I have called numerious times to see if they would work w/me and they state they can't do anything for me at this time. In this tough economy,I still pay them on time every month.

I just don't understand how they can keep raising your interest rates w/the way this economy is today. The banks are the reason we ended up in this situation. I spoke to a woman at their 1-800# on 8/11/09, she stated even though she works there, she will never get a BOA credit card because it is so unfair the way they treat their customers w/raising their int rates, for inactivity etc.

Stuardt of San Pablo, CA August 13, 2009

I have been a BofA Visa cardholder for many years. I never carry a balance; I pay the bill the day after I receive it in the mail. Recently, I got my July bill showing that I had not paid my June payment (substantial amount of money). There was a hefty late fee as well as a finance charge. I had paid my June bill the day after I received it, June 16.

I immediately called the customer service. I was told that the June payments were being held up at the lock box remittance center in Dallas TX and they had a special team investigating. Not to worry, I would receive a call in approx. two weeks to resolve the matter. I was assured that all finance charges and late charges would be removed from my payment record.

Almost another month has gone by, and I have not heard back from BofA. I called a third time and the woman on the other end apologized, stating they are still working on the problem, I wasn't the only person affected, everything would be removed, and when I said should I put a stop payment on the check and reissue it she said the processing center had apparently shredded the June payment checks. I was furious.

It is now mid-August and still no call or explanation from BofA. Very bad situation that affects people's credit and credit reports when it is the bank's fault. I am ready to cancel my card. Very bad service. I have since stopped using the card until such time this matter has been resolved. At this point, I have very little faith in BofA or its word.

Jim of Crystal Falls, MI August 11, 2009

For no unexplained reason, my monthly % went up to ca. 47% from ca. 14% last month. I always pay bills before they're due; had one late bill about 1 or 2 years ago or so (holiday). I stopped using the card. I've used credit cards since 1963.

Stephanie of Stockbridge, GA August 10, 2009

Bank of America raised our interest rate from 5.9 to 10.9 with a 24k balance from a huge move....We have perfect credit scores,never late and now We can't afford the minimum due now nor the increase. We NEVER recieved an OPT out letter. They refuse to help us.

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