Complain about a product or service

Bank of America Credit Cards

Bank of America • Credit Cards • Gift Cards • Mortgages • Online Banking • Retail Banking • Private Banking --- News • Bank of America's Lewis Removed as Chairman • Rest In Peace, Countrywide Financial • Easter Surprise: Bank of America Raises Credit Card Interest Rates • Texas Launches Restitution Program for Countrywide Customers • Bank Of America Sued In Internet Ponzi Scheme • Brown Adds 'Shocking New Details' to Countrywide Allegations • States Sue Countrywide For Mortgage Deception • Fed Clears Bank Of America-Countrywide Merger • Bank Of America Tries To Stem Rising Foreclosures • Bank of America Buys Countrywide Financial • Bank of America Offering Credit Cards to Undocumented Immigrants • Bank Of America/MBNA Merger Produces More Problems • "Trailing Interest" Snags Bank Of America Customers • Bank Of America Goes Global • Bank Of America Considering Its Own Credit Card Brand • Bank of America Completes MBNA Buyout • MBNofA: Bank of America Adopts MBNA's Tactics • BA Buys MBNA • $625 Million Mutual Fund Fraud Settlement • BofA, FleetBoston Merger OK'd • BofA Loses Suit re: Social Security

Gail of Huntington, NY July 3, 2009

I have 6 accounts with them and they have raised the rates to 39.9%. I called and said I want to pay off my accounts, but unless we can lower the rates a bit to do that, I will have to file a bankruptcy. Bank of America represented said "have a nice day" and then hung up the phone on me.

Robert of Wilmington, NC July 3, 2009

Once again, this predatory lender is attempting to change the terms and conditions on credit card account I closed in October, 2007, when they attempted to double my interest rate at that time. My account was closed at a fixed rate of 9.9%, which I have paid more than minimum each month. Now BOA wants to change to a variable rate of prime plus 6.65%, another slap in my face for being a good customer.

Congess has merely provided the fuel for these rip-off companies to steal more money from the consumers on whom they depend to survive, while the banks whine & complain about the new rules that don't go into effect for another year will hurt their bottom line. Amazingly, these new rules go into effect immediately, even after stating to Congress that one year isn't enough time to comply with new regulations being imposed.

Anne of Denton, TX July 2, 2009

I've been rate jacked! I paid my credit card online and the 2 day delay with their online payment system reflected that my payment was late. I called and asked what my options were after my payment increased to over 500 per month due to an interest rate of over 20% - nothing they can do. I can close my account and they would report that on my credit report and ruin my credit. So...two days equals either pay an interest rate of over %20 percent or ruin my credit.

No other options they can offer. This is the worst customer service I've ever had! They obviously do not care about their customers - only their bottom line. I've asked for a supervisor to return my call twice, to no avail. I've called 7 times in the past two weeks and each time I've asked for a supervisor or a complaints department. I'm either hung up on or told that someone will cal me back - which never happens.

Kevin of Hawkins, TX June 16, 2009

Yesterday I called Bank of America to get an increase on my wife's credit card account for convenience purposes. We normally pay off this account on a monthly basis. I was called by a Bank of America representative who asked me questions about my income as well as my wife's then denied the increase. The next day I told my wife to use my credit card instead. She was embarrased at the register of the grocery store when the card was declined. I call Bank of America to find they had closed my account that has an available credit of 5000 and I had only used 361 of it. This account we also pay off monthly. So without warning my account is closed.

I call Bank of America and they claim that a Gold Option Loan I have with them is exceeding the amount they loan to people with our income so they chose to close an account I didnt' inquire about without warning. My problem with this is they gave me the gold option loan knowing all of my information and my salary was actually less.

This is horrible business considering I have been a good customer with Bank of America for years and opened my first checking account with them right out of college. I enjoyed their online banking so much I encourage my wife also to used their banking. For them to inconvenience me like this and even affect my credit this is an unfair business practice. Good customers should never be punished regardless of the current economy. Because they trusted me to give me these accounts and I have always made good on my payments I feel that I should not be punished with a closed account that will have an adverse affect on my credit. This is bad business and unfair to those who have lived up to their side of the bargain.

I have read on post that the Better Business Bureau has helped people in this situation and in some cases Bank of America has made the closed account not appear on credit reports. I would like to have my account back for convenience of having it all tied in with my online banking, but it would also be a good option to move all of our accounts to another bank if it would not affect my credit now that I have seen the ugly side of Bank of America.

bob of st louis, MO June 16, 2009

Had 2 cards, one with 13K, another with 31K limits. They lowered them to 800 and 500 respectively. I've had these since MBNA days, paid them in full every month. -0- balance. MBNA was great by comparison. B of A lies, presumably they don't want to have such large balances up & down. Who knows. Made my credit score drop precipitously by changing my available credit. For certain it is tragic when a supposedly legitimate business turns away the best customers. Pay in full every month for many, many years. I guess the bailout loot made them well enough that they no longer need REAL customers.

Tim of Marshfield, VT July 2, 2009

I have not been late on a payment since July of 2008. In July of 2008 they gave me less than 11 days to pay my monthly bill. They said short notice because of the holiday. I was a day late, they jacked my interest rate to 25.25 % This feels alot like preditory lending. I called Bank of America to try to work out a better interest rate. They wouldn't budge. I'm sorry I ever did business with this company.

Alexander of San Diego, CA July 2, 2009

I transferred my balance 2 years ago of approximately 23,000 to Bank of America Mastercard. The main driving force was that I was transferring that high balance to a FIXED RATE of 9.99%. Today I received a letter from Bofa stating that there had been amendments to my credit card agreement and as of August 09 it will become variable. There is no option to opt out nor close to account to keep the rate. The rate will increase with the prime rate (it is absolute certainty since rates cannot go any lower.) This has been deception at its best by Bank of America. They have stooped to a whole new level of low modifying the agreement

gerald of west homestead, PA June 10, 2009

credit card payment lost in transit, Bank increased credit rate to 27.9% on top of late fee. this more than doubled the payment. talking with the bank proved futile. no understanding for errors and no attempt to reason with consumer. These actions are very unfair to consumers who pay their obligations on time.

Christopher of Emmaus, PA June 29, 2009

Bank of America has been changing my fixed rate on my credit cards I have with them to Variable. When I called, they told to accept it or cancel the card keeping the fixed rate, but I won't be allowed to use the card. As a customer, who has never been late, paid online, and with a credit score which is outstanding, I asked how can you do this? Well, the economic time have changed is the answer I got. So, I should be penalized for you stupid lending practices, and as a receiver of my tax money, I should be screwed the third time. Now, just this past weekend, I got a notice that they are doing it on another of their credit cards. BOA is forcing the best customer, who they should keep into leaving and never coming back.

Ruby of South Plainfield, NJ June 28, 2009

I did a balance transfer with my credit union for the full pay off amount of 11,814.07 on my Bank of Amercia Visa . I verified this amount online. Then i receive and email days later and a statement days after that stating I had a balance of 158.20 in finance charges.

When I called credit card customer service they told me the full pay off amount refelcted online is estimated and does not include any finance charges. They were not at all willing to work toward a mutual resolve. Then why is that the information the card holder is given as the full pay off amount? I think that is deceptive and not at all fair to the card holder.

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