BMW Financial is irresponsible and incompetent in managing consumer accounts. I had an account with BMW and made payments through Moneygram over a period of four months. Moneygram was not informed BMW was no longer using their services, even though each payment appeared to be received by BMW Financial. My car broke down. I took it to the dealer and it was repossessed for non payment, even though I had receipts indicating payments had been made. As a result, I was stranded in another state with a child. And they wouldn't accept the payments, even though cash was offered to immediately cover the payments they purportedly didn't receive. I will never buy another BMW or deal with their financial services, which appear to be managed by over zealous teens. They have no future other than pretending to have authority over people who drive cars they otherwise probably couldn't afford.
Consumer Complaints & Reviews
BMW Financial involuntarily repossessed my BMW after an auto accident. I was unable to walk and notify BMW of the situation as the car was in their chosen shop for repair or payoff. Insurance repaired after 2 months. I notified BMW that the car was repaired and I owed 2 payments, which I was paying now that I could walk. They said after my $20,000.00 repair, they were in repo status. I said no and that the car is back in for repair and I'm on my way to pay. I was at Western Union with a witness to pay two payments.
The girl at BMW was rude and said there's nothing she could do. The repo showed up in 30 minutes at BMW repair shop and took my car before I arrived. I never heard from anyone of this. I called on my way to repair shop and they said my car was taken and that was that. No authorization, no police involvement. The car could be stolen, for all I know. Then they billed me $12,000.00. I had 3 months left on lease and a $20,000.00 beautiful car repair they made out and ruined my credit. I have had 4 BMWs and they will never see my business again!
I filed for bankruptcy on the 7th of July, 2010. BMW financial services was not listed. I kept the vehicle (certified used, finance purchase in 2007) and continued my monthly payments as per contract which was signed when I purchased the vehicle. After a year out of bankruptcy, this August 2011, I was informed that I do not have any grace period. I have written to BMW and the reply was, "the contract can not be changed because of bankruptcy". I am not asking to change the due date which is the 28th of each month, the 8 or 10 days grace period is in question of which I had the advantage of, before and after bankruptcy which helped me to meet my monthly payment. BMW has taken away this grace period. This is terrible in these days when the economy (lack of jobs) is a bad shape. I just have merely a year to pay off on the vehicle. Does BMW care about good customer relationship as they can re-posses the vehicle and sell vehicles more than the owed balance?
Reference: BMW Financial Destroyed My Credit Rating
Dear Sir or Madam: I, Romaine **, had my credit rating and reputation seriously damaged and has been destroyed by BMW Financial. This problem has four-plus years history. Back in 2007, I paid off my 2000 BMW 323I through BMW Financial, Inc. Since the automobile was paid off, BMW got paid the full money payment for the automobile. I should not have been reported on my credit report as having an automobile ''repro". The damages BMW Financial has caused me to suffer include the following: credit being destroyed, cannot get personal loans, automobile financing, employment and small business loans. I had an automobile "repro" due to BMW's total neglect.
On September 9, 2010 at 7:11pm, BMW Financial Services sent American Recovery or Citi Towing & Recovery Inc to repossess my vehicle in front of 78-02 Atlantic Ave., Ozone Park NY. According to BMW FS notice letter of September 14, 2010, the repossession letter states September 10, 2010 at 12:00pm. The repossession agent failed to appear at the police agency in the locality where the repossession occurred, and notify the police agency of the repossession.
According to GEICO, my car insurance, the BMW FS or repossession agent returned or surrendered the license plates on September 15, 2010. BMW FS or the repossession agent violation of vehicle and traffic law section 425 and failure, following the repossession to the police locality where the repossession occurred.
The repossession agent searched inside my car, removing my personal property and taking business keys that were inside my vehicle and then he opened the business locks and rolled up the gates attempting to open the commercial establishment where I work. For what I saw, the repossession agent pretended to be a law enforcement officer during the repossession of my vehicle. I called 911 on September 9, 2010 and the police officers from precinct 102th filed a complaint report #** as to what happened during my car repossession.
On September 27, 2010, I sent a letter and copy of the video cameras to BMW FS about what happened during my car repossession. The BMW FS sent me a letter on October 7, 2010 that the recent letter regarding the repossession of the above referenced vehicle and conducted an investigation with the repossession agent. Part of the repossession process requires the agent to inventory the contents of the vehicle and if possible, obtain keys. My concern is that the two dated do not coincide and opened the business lock and rolled up the gates. Kindly inform me what I must do.
On August 9, 2007 lost my fulltime job also work as a realtor . A few months later I strated making my car payment late ; I had closing in Novemeber so i made a payment used part of rent check to pay in Jan , Feb , March -no payment I had to leave the country due to the death of my Grandfather on April 9th 2008 I made a paymeent indicated the situation to the rep .
I recently got a job in late Jan. and I am goin to try and get caught up. On April 30th 2008 my car got repossesed , I called BMW financial on May 1st informing them that I would like to getthe car back . I was was told to fax a post re-possession worksheet . I did ,
I follow up on May 2nd I was told i need to pay $2006 plus bring all my mortgages current in order to get my car back - If you you have rental properties and tenants who have not paid because thay have fallen on bad times as well it hardly likely for you to get all my motgages current.
Secondly based on questioning the FTC they are also wanting to know what does my morgages have to do with having a repossessed vehicle . I was also reffered to the State Attorney Office in Florida. I had my attorney speak to them and he is the process of writing the legal department about remedeptive rights and the forfieture of purchase because based on what they have said to him the company has more to gain from this repossession that the wholesale value of the vehicle is $2000 more than what I owe. I would like some to look into this matter . This is a similiar situation why Nissian Motor Corp had to paid a large amout for the class action lawsuit years ago
The economic damage which resulted the paid $229 the 1st week to rent a car and I am on my second week . I am about to cancell the insurance which will be deducted if not cancelle d on 5/19
About 3 years ago, I leased a BMW 323IC for my wife to drive from BMW. About 1 year later I leased another car, a BMW Z3 for myself. While I have had no complaints about the 323IC, the z3 was a nightmare as well as BMW themselves. We had 2 cars we were paying for and we wrote one check every month with 2 separate account numbers on the check to apply the payment to. BMW continually applied the payment to one or the other account but never both accounts separately. We even started writing separate checks, but they could not get that straight either.
The Z3 was a rolling lemon. I owned this car for a year and had only 3000 miles on it because every time I drove it it ended up in the shop. I finally went to the dealer, Leith BMW in Raleigh, NC and asked they do something about the car. They insisted that I pay $5000.00 on the existing loan in order to get a new car. I felt they should have replaced the car, but to no avail. BMW representatives were unprofessional, rude and obnoxious and not willing to back up their product. I was very surprised to see a lot full of the same year Z3 that had been traded or turned in.
I finally traded the car for a Mercedes, but the problem is this, we recently went for a refinance on our home and were turned down for this loan because BMW says we are past due 3 months payments on the Z3 and have been late several times on one or the other car. They are also saying we have not paid property tax on the Z3, which BMW is responsible for paying. First, we do not own the Z3 anymore, and have not had the car for 4 months. We contacted BMW and the representative says we do own the car and said we would have to prove that we do not own the car anymore in order to fix the credit problem regarding the Z3 as well as the misapplied payments during the past 3 years.
When we were having the problem with BMW misapplying payments, we furnished them with cancelled checks, received an apology and were told this would not affect our credit. It has. What a mess. We cannot get the loan through until we get this straight and it looks like we will have to get an attorney in order to do so. I am very disappointed in the way BMW has chosen to handle this situation, we have done nothing wrong.
