BlueHippo, based in Baltimore, claims to be "the nation's leading direct response merchandise lender," whatever that might be. It advertises heavily through infomercials, always a warning sign.
So what does BlueHippo do? Its Web site says it "helps consumers purchase and finace the products they want and need, inidependent of their credit history." As far as we can tell, it sells plasma TVs, computers and other merchandise through a pay-in-advance credit plan.
To be blunt, it sells stuff to people with bad credit. Its Web site states that customers pay $99 down and make 13 weeks (that's weeks, not months) worth of payments. After that, the merchandise is sent to them and the payments continue until the purchase is finally paid off.
Is this a good deal? Who knows? It's very hard to know what the real cost of the merchandise is, as it's not very clearly disclosed. If it's like most such schemes, the products are priced at full retail and then some, and the fees and interest rates aren't immediately apparent.
On its Web site on March 17, BlueHippo was offering a desktop computer for $99 down and $39.99 per week. It's not immediately apparent how long the payments last but it's quite likely most consumers could find a similar computer for a lot less if they saved their money and paid cash.
But don't take our word for it. Here are some of the BlueHippo customers we've heard from ...
Janet of Nashville TN (07/04/08)
saw ad on tv get a computer free printer and digital camera wso i called them qand said i need 99.00 down and 69.00 bi monthly payment once u payed the 99.oo they ship the pc they never sent any emaiols or paperwork they took money out my acc0unt and caused me to over draw at bank so i called them to cancel they guy said i could not get refund only in store credit so i told him id stop the account he said il see about that then told him im calling beter bussinese buera he said i did nothing wrong then he said wee can still draw from youre account
he had me upset because they wouldnt return my funds nd on fix income they ad on tv is misleading
Denise of Marion AR (07/03/08)
We order a computer from blue hippo and the computer have not arived yet. IT have been three months since we ordered the computer. We would just like to get our money back!!!!!!!!!!!!!!
Our daughter and my husband are in college and all of their asignments are done on the computer. Their grades have fallen because of this. They have to use our neigbors computer or go to the library.
Miriam of New York NY (07/03/08)
I called Blue Hippo and purchased a computer in December 2007. They have been deducting the monthly payment from my bank account but I still haven't seen a computer. Everytime I call them, they give me a different excuse and just tell me that I'll get my computer next month.
The amount that has been taken out of my bank account I could've put towards a computer from a reputable company.
Luis of Burbank CA (07/03/08)
Promise to have a 300 refund and receive printer and Flat screen TV... Have not received after items have been paid back in April 2008.
Spent 2,078 for a dell computer... Computer is worth 700.00
Felicia of High Point, NC (07/03/08)
I called Blue Hippo for a computer.We set up biweekly payments.After several payments,I was suppose to sign papers and send them back to Blue Hippo.
I never received any papers.So after several calls to retrieve the papers I needed to sign to receive my computer I canceled.
Then,I was informed that I could not receive my money back nor a computer.It seems that you have to pay 1000's of dollars in order to get the computer.
I have no money and no computer.
Michael of Sumter SC (07/03/08)
i ordered a computer, lcd plus a color printer. i put 99$ down and 91$ every two weeks. my mom got sick and had to go to ga. so i missed one payment. they told me that i would not get my free gitfs and told me that it would be 3 more months before i get my computer so i canceled it.t hey would not give me my money back. they said i could shop in there catalog. but there is no catalog. please help me get my money back someone.
i was ovedrawn on my account alot. it cost me and my 2 girls to have a hard time eating among other things; behind on bills. its not right. please help!
Nicole of Highland, MI (07/02/08)
I paid off the computer in full (which is pretty stupid because it cost three times what a normal computer would cost) but my credit is not the greatest. As it has turned out I did get the computer after I paid the initial six payments but I was promised a flat screen t.v. (13), printer and over 700 software programs also a $300 rebate to be put back into my bank account.
I paid them off on March 27th 2008 and was told at that time it could take up to six weeks to receive the remaining items and the rebate. I called them May 27th 2008 because nothing had come. They said my rebate and free gifts should be to me by June 27th 2008. That date came and went still nothing.
I called them again asked to speak with a supervisor after they told me my stuff should be to me by July 13th 2008. Your not allowed to speak to a supervisor they say. I have a feeling I am continuing to be ripped off and all I want know is my money back and they can have their computer back.
Wanda of Washington, DC (07/01/08)
I called to try to set up with their program. The customer service rep that I worked with assured me numerous times on the recording (which by the way they refuse to check) that they would not touch my account until i sent back the shipping info and consent form signed to them authorizing them to debit my account. I asked him numerous times was he sure that they wouldn't debit my account until after i get the forms (because he had asked me for my banking info). He told me that they only needed my banking info to verify that my account was active and in good standing. however they debited my account 99.00 before i recieved a single paper.
I called them about it. Tony (who said that he was a supervisor) said that he was so sorry that i was misled but company policy dictates that i can only recieve a store credit. I asked him to pull the tape because since i was completely misled this should be an exception to the rule. He told me that that wasn't gonna happen. He said i can write to their complaint dept. buut when it was all said and done that I need to figure out what product that i wanted with my store credit.
The money taken out was my grocery money i told him, so unless bluehippo started selling groceries that there was nothing that i wanted from them but me money.
Morie of Elizabeth NJ (06/28/08)
I ordered a desktop computer and paid $2204 with the understanding that i was to receive a printer, $600 worth of software, TV and a $300 refund if i pay in full without interruption. I fulfilled my side of the deal since Nov.19, 2007 but have since not heard a word with regards these items. I have made several representations to them but to no avail as they are not even answering my phone. Please advise what action i need to take to resolve this matter.
I ordered the said items for school and am about to finish school and still have not received the items. This forced me to buy the items i needed for school work and had forced me to continuously use the library at school rather working from my home.
Artur of Brooklyn NY (06/11/08)
I wanted to buy a pc but not pay the whole amount at once. I called blue hippo. They sent me papers to sign. I read everything and to my surprise i i had to make 13 consecutive payment of 29.99 a week in order for my pc to be shipped. so i signed the papers and started to make payments.
about 8 weeks later i got a line of credit through dell and got a pc from them. so i call BlueHippo and cancelled my order. I knew from the contract i signed that they won't refund my money. but i will get a store credit with was fine by me.i went ot their website and found a nice 42 inch plazma tv. so i called them up and said i'd like to taker my credit and put towards the tv. they send that they will have to send me a new contract.
ok then a week later i recieved the contract. when i read it , i was shocked. in order for me to recieve the tv, i have to make 52 consequtive payment. ( for a year) meaning i'll pay off the tv first then they'll send it. so i ripped up the contract and didn't want to buy something and get it a year later.
then ten weeks later i look at my bank account and i see 10 withdrawals 37.99. i called them up and they said they are sorry but they can't refund the money. (keep in mind they had no permission to withdraw money)and then last week they withdrew an extra 20 as a late fee(idiots have automatic payment and they charging me a late fee?????????) so i don't know what to do every week they take money from me. if i stop they wont return it.
so far they owe me $519 for te canceled PC and almost $2000 for the tv that they withdrawing money illigaly. i though about small claims court but they are located in MD and im here in NY. so if someone can advise me on my rights and actions. can i sew them in regular court????????. P.S everytime i call them and i get the run around. i ask for they're names and some indian accent guy tell me his name is rick, or steve
$2500 so far and another 37.99 every single week i have all the statement and i have the contract that i signed for the pc, but no contract for Tv cause i never signed one
Diane of Emerald Isle NC (06/07/08)
i ordered a computer with free tv and various other items that were to be included. i was promised delivery after first payment, then another, then was told about the 13 week thing. i cancelled right away then i was told i could order anything up to 200.oo from their catalog, which there is none. i realize i only lost about 2 or 3 hundred dollars, which is othing copared to other people, but i am on a fixed income of 650.00 pr month and cannot afford that.please help me get it back.
because of my economic situation, i have been behind in one bill or another every month, which would have been okay if i had gotten what i wanted. but as things stand now, it was all for nothing, and i want my money back
Lydia of Salem NJ (06/07/08)
My husband did a nice thing for me by ordering me a computer from your company. If only I had known that it would be such a terrible experience, I would have never had dealt with Blue Hippo. I didn't know that your company would be so unprofessional and unsympathetic to the public buyer.
We are a hard working couple who just wanted a computer and all that was promised to us, once we paid off the computer. You did us wrong. You didn't deliver on your part of the agreement due to a missed payment which we made up with penalty charges. In a year, we did have a good track record for making our weekly payments. In all we paid almost $3,000 for a $500-$600 dollar computer, if that.
You didn't deliver on your promise of a flat screen, a printer and our $300. rebate. How disappointing. Lesson learned - due the research on a company first...I would never recommend anyone I come in contact with to Blue Hippo. I have been in on conversations where people were questioning whether or not to use Blue Hippo to purchase a computer. I immediately told them NO! I'd rather they lay away a computer at an electronics store for a year than have any dealings with Blue Hippo. Sorry we had such an unbelievably bad experience with BLUE HIPPO.
We now own a slow-working computer at 4 times the average amount of worth.
Dorothy of Boyd TX (06/03/08)
I had got an advertisement in the mail from Blue Hippo. I needed a computer for school. The guy I spoke to over the phone told me that the product would be shipped to me as soon as I got off the phone with him. He also told me that their was no obligation to buy, and if I decided if I didn't want the merchandise I would be fully refunded. Well, 3 months ago I called and asked where the stuff I bough was. they kept giving me the run-a-round. I got nervous. That computer was to help me with school. It was to benifit me and my babys. So that I could get a better job. I kept calling and asking about the computer.
Well,the last time that I spoke to them the guy ron, if that is his real name. Told me that I had got to be kidding that they are not sending me the merchandise, because they milk people for money, and that they didn't have to send me anything. They won't stop taking money from my account. I need some help, because now it has been $3,000. I have been telling them to quit, but they won't. HELP! Please someone contact me for advise to help me.
They are taking money from my babys. I dont make very much, because of school and the bills that I have to pay. As since they refuse to stop I have fallen behind. They stole money from me and my babys. I wouldn't have to be struggling if they were people of their word.
Jamie of Lebanon OH (05/30/08)
I thought it would be a good way to rebuild my credit.But all they did was take my money a total of 658.84. They kept telling me that the paper work was in the mail. It took me 5 phone calls to get the first set of papers they don;t tell you that you have to send them back and then wait to get the next set . What they are doing is stalling to get more of your money before you find out what they are doing.
I cancelled on 5-27-08 of course no mater what I said they will not give me my money back They said store credit .Cannot find any store.I JUST WANT MY MONEY BACK I Worked to hard for it and they should not be able to take it that easy.PLEASE HELP
Besides making me sick to my stomach my husbands work has filed for Bankruptcy and he may lose his job we need our money
Crystal of Blythe CA (05/27/08)
Me and My fiance ordered a computer from blue hippo in sept 07. We payed $124 down and make payments of $80 every 2 weeks which is automatically deducted from our bank acct. we have made all of our payments, signed all of our papers and sent in all required material. No computer has been shipped yet. We were told countless numbers of stories.
In Dec 07 we were told they would ship our computer. We have called cust svc atleast every 2 weeks and every new person always tells of the same rehearsed line your computer is in the warehouse and we are waiting on a tracking number. There's no way it takes 6 months to get a tracking number to ship one computer because you wouldn't be able to run a business that way. Blue Hippo is a scam.
We are having $160 taken out of our bank account every month and its all for nothing because they are not shipping our computer. We could have saved our money and bought a brand new 2008 laptop by this time. Not to mention how stressful it is dealing with this whole mess.
Steve of Wylie TX (05/27/08)
Was going to buy a New Dell Computer until my payment doubled. I have a $274.00 credit but, they don't have anything for that price. I would take a decent dital Camera. They have not responded to my e-mails.
A $274.00 Credit that I cannot not seem to get a penny back.
Emilee of Summerville SC (05/27/08)
I have been paying money for a year on a computer i never recieved on top of the people not doing their job correctly.I have tryed to speak with someone in upper management with no return phone calls.When i call i am told one thing and when i look up my account on line it states something different.They tell me i can order somthing else from the web site but there is nothing affordable on there.If this can be delt with please contact me .
I had bounced check charges due ro them setting the account wrong and i paid for something for boys to use and they cant use it
Shannon of Raymond MN (05/26/08)
I seen the add on TV, I called someone answered the first 2 rings. I could barely understand the rep. I ordered a Laptop and was told that I would receive my Laptop after I paid the processing fee of 124.00 then he said after the 124.00 was taking out of my checking account, I would get my laptop, and pay a weekly charge of 39.00. I ask him one last time , now shen will I receve it? He told me the same, once the 124.00 was deducted. then he goes over some rules and puts a manager on to confirm my order, the rep talked so fast and very bad english, but he did not say anything about making the 13 pmts. before i would receive it.
So after talking to my boyfriend ,he tells me I got ripped off, and will be paying way too much for the product i would of received. So two day;s after ordering I call back to cancel my order, and once you order you call a different number, i spend about 2 hrs. on hold before i talked to a rep. I then was transfered to the supervisor cause I wanted to cancel. I told her why, that I was never told about the layaway fo 13 wks, before receiving the computer, she moreless called me a liar, that their reps would not miss inform a customer, I was so angry that she was calling me a liar, I told her I wanted my money back, she told me, I could get in store credit, I told her no, I wanted my money back.
She told me she was going to have her manager review the recording of making my order, and she would get in touch with me. She never did contact me back. So i call back and it takes 2-3 Hrs to talk there someone, then tthe reps, would not even transfer me to a supervisor, if they did i would get hung up on.
So I am stuck with buying a dumb blue hippo t-shirt or mug, i would never where a stupid bluehippo shirt or do I want to where one of their stupid t-shirts. bluehippo got me for 124.00 only, i feel bad for some of you who was taking for more. Even though the disclaimer reads if you cancel within 7 days you will get a cash refund, thats a lie cause I tried after 2-3 days, and got the run around.
I was so upset when I would try to call and have to wait for hours before I was able to talk to someone, and then if I got transfered, I would get hung up on. i felt gullable for falling prey to them.
Earl of Glenn Hts TX (05/21/08)
I fekk for the layaway sale of a Dell Premier desk top computer from BlueHippo. Only to my surprise after the 13 weeks of payments which all has been paid on time, BlueHippo refuse to send the computer or refund. My shipping date was for February 17,2008 its now may 21, 2008. I have been payng on this product since November 09,2007 The most recent payment being May 19,2008. The reason that I have not cancelled the order is because I will lose al the funds that I paid BlueHippo up to this point which is over $1,278.22. Please help me, there should not be a company thats allowed to treat people this way.
Other than the feeling of being taken advantage of, lied too, robbed and being desrepected when I call about the shipping of the computer, I'm a emotional wreck.
Nikki of Canton GA (05/21/08)
I have paid in full 2,718.48 and called several times to Blue Hippo and everytime they have told me my computer has not been shipped and to call back and this has been going on for months since i have paid in full. One time i called and this was when i paid the rest of the balance and i asked when my computer would be shipped and the rep told me it had already been shipped and i should receive in the next week.
After that week went by and i had not received it, i called back and talked to a different person who told me that it had not been shipped. I told her that the person i talked to last week said it had already been shipped, but she told me that rep gave me false information and it has not left the warehouse yet. She said she would put me on the priority shipping to see that i get it faster. I have yet to receive anything.
Jose of El Cajon CA (05/21/08)
Well i orderd a computer from Blue Hippo for $138.00 a month.I was told by the sales person that i would recive a pack of forms to fill out and send back till this day im still waything for the forms.So i called back and had my account closed still no papers and no computer but sure enough they took my $99.00 payment still after i had already closed my account whit them so there responce to where is my money they said i would get store credit.
now im paying for something i never recived also paying bank fees now my bank account looks bad becuase i cant put that money back because blue hippo has it
Stanley of Tulsao OK (05/20/08)
i had pay 498.00 in 2007 and 2008 and pay six stright payments of a other 2 weeks payments, they told me because i mist one payment i has to wait another 7 payments to get my computer, so i told them to stop getting my money out of the bank. and they would give me store credit and at this time i order a phone card 2 months ago and has not gotting it please help.
Randy of Port Orange, FL (05/20/08)
we started making payments and when it was time to recive the computer they said we did not make enough payments so we said to give us our money back they said we had to take products so we order it never came we keep calling but nothing happens.
they took our money and still have it
Sharon of New York, NY (05/20/08)
I ordered a computer from Blue Hippo. Received computer and hard drive but did not receive free flat screen TV nor the color printer as of May 20, 2008. Computer was paid up February 2008 waiting 6 - 8 weeks and called several times, no word yet on free items. Was told a supervisor would look into this problem, but no contact has been made by Blue Hippo. This item is reported on my credit report.
After paying for these items, company is not keeping their side of bargain by delivering free items such as flat screen TV or the color printer. These were ordered for my children, now we have no printer and TV that went with deal.
Donald of Keller WA (05/19/08)
my husband is 100% disabled with PTSD and also has severe heart problems. We have been waiting since January for our computer to get delivered to us. Every month since January we are told that we have a form to fill out before its shipped to us or the computer isn't ready ect.
today..May 19th after another payment was taken out of our account my husband calls to try and find out when the computer will be mailed and he gets transferred to MANY phone people and no one tells him when or IF the computer will be mailed..and when he cancels the order he gets another 2 hour run around from many phone people who then transfers him at least 5 times & each transfer takes a 15 minute wait for someone to answer the phone.. MY complaint is.. WE want our money that we put into paying for a computer we are not getting.. We didn't know about blue hippo until after we put our order in.. PEOPLE!! DONT BUY BLUE HIPPO PRODUCTS>>THEY RIP YOU OFF>>>
my husband's heart hurt so bad from all the stress he was put thru to even talk with someone about getting the computer..and when he tried to cancel the order he was under too much stress..
Steve of Hollywood FL (05/19/08)
I just saw the ad on TV. It is clear, you can have bad credit, but you need a checking account. Read all of the horror stories. I am not gullible to fal for this. I would like to make the following layperson suggestion. It appears talking to customer service is no help. Having bad credit is no excuse for doing your homework beforehand.
Just fyi, per the Maryland Corporations Department, the physical address for Blue Hippo is 7000 SECURITY BLVD BALTIMORE, MD 21244. The principal person for this company is Mr. John P. Burcham, Esq., Corporate Counsel Customer Contact: Alicia Swann, Agency Coordinator or Besides filing a complain with your State Banking Commission and the FTC, try contacting the IRS as well.
Lindsay of Vernon CT (05/16/08)
I have bad credit and I needed a computer so I thought I would give Blue Hippo a chance, I called and spoke with a sales rep that told me all these great things about getting a computer and that I would get all these free things with it. Now I know they are not truely free but I did need a good computer so I bought into it. After my $99.00 down and 13 weeks or payments I got my computer, the day I got my computer I tried to turn it on and got a blue screen, so after playing with it for a couple hours i called blue hippo and told them my computer did not work and I wanted a new one, they told me there was nothing they could do and i needed to contact dell.
To make a long story short after speaking with dell the instructed me that I did not have enough memory un the computer to run Vista on it yet that is what I was sold, so on top of spending $2100.00 for a computer I now had to go and spend another $500.00 for memory and the computer still doesnt run right.
Dawn of Irvington NJ (05/15/08)
they did not make me aware that there was a wait period in getting the computer delivery, they also do not tell you that you have to wait until you pay everything to get the free printer then when you receive the printer/scanner the scanner does not work. You call gate way in reference to the warranty and they can't help you. The base of the hard drive broke and they did not want to replace it. I had to pay to get it paid. They want you to trouble shot the problem yourself like take the hard drive apart, they never wanted to send a tech to me. I do not have any backup disk to my system. It was a total night mare.
I had to by another printer and to come out of pocket cost to get the unit fix.
Bobbee of Cincinnati OH (05/14/08)
I ordered the computer asked the representive several times when will I receive the computer, he said it will be shipped after we post the first payment, I never got it after the took 2 payments form my bank account I called and asked why I havent received it but they are taking it out of my account. That's when I was told I dont get it until payment in full, I told them to cancel the order, I was then told my refund will come in the form of a store credit never received that either. I called several times and always I'm told the store credit will be mailed by a manager of supervisor, that was almost two years ago.
I dont have a computer for my children, and I'm out of 239.94.
Charmaine of Pomona CA (05/14/08)
I received a letter on June 21, 2007 in regards to Profile. In the letter she stated that Blue Hippon has reviewed my refund inquiry and has determined to issue me a refund in the amount of five-hundred forty-four dollars and eighty-four cents ($544.84). In the letter [she] also stated that the refund would be processed within forty-five (45) days. Ms. Turpin was contacted by letter June 5, 2007, September 19, 2007, and numerous times by phone.
When I have called Blue Hippo customer service to try to recieve information about the status of my refund, I've bee disrespected, ignored, hung-up on, and quite frankly given the run around. When I have tried to contact directly, I have been placed on hold for hours at a time, only to hear there was no way in which to contact Ms. Amy Turpin directly. My legal council has advised me to write this letter before proceeding judiciously. I have not been contacted since June 21, 2007 about the status of my check...They even took out an early termination fee of $175.00 and for a so-called customer who has paid less than $175.00 on their account at the time that they cancel is not entitled to a refund. They told me to allow forty-five days (45) for my refund to be processed. This message is one month shy of a year ago.
I am a single parent, homeless at the time of termination of the contract. My bank account was closed for overdrawn funds, chex system has me on file, I cannot open another bank account, I never received any computer, and money was being withdrawn anyway. I feel I am due $1,000.00 easily for punative damages and emotional grief.
Marcus of Decatur GA (05/13/08)
I seem the BlueHippo ade on TV and the Dell laptop system sound like great deal. I call the number and ordered MS Software Bundle that included, Dell Ultra Laptop system with free->Flat Panel TV & Color Printer on January 10, 2008. Total purchase amount $2,515.00. My payments were $45.99 a week, a direct withdrawal from my bank account. It took three months to receive the initial agreement document from this company after several request it was faxed. I asked more information about my purchase in March, 2008. I call two weeks later and (second request),I was told the information was mailed April 1, 2008.
On April 18, a third request was made but never received that document. By the end of April I had a bad feeling about this company. I call the company on April 30, 2008 and canceled this order. My initial contract states, no cash refunds after 7days of purchase. I have not received any items from this company. I was told that I could use this money on one of their catalog items (T-shirts, Towels, etc) all of the prices was at a weekly rate times 52 wks. At the way this company has package and price their products, I can not use my $721.00.
Juanita of Sarasota FL (05/13/08)
I orginally placed a phone order for a laptop, but was not informed by the representative that the laptops were purchased only under a lay-a-away plan. After, making an initial deposit of 120.00, via my bank account, after a few weeks I still had not recieved the laptop or the contrat papers that were supposedly going to be mailed. I called Bluehippo, and was then iformed that the laptop program was a lay-a-way program. I immediately wanted to cancel the order,since I was not informed initially when ordering that it was a lay-a-away.
I was given a cancellation number and told that I could not get a refund, only a store credit. I went online and purchased a $100 calling card and still have not recived that yet either. Also, still no supposed contract papers have been mailed to me. Even after cancelling the laptop order, payments are still being debited from my bank account without my authorization and I was told my a representative that this money could not be refunded. I asked to speak with a manager, and was told that there are no managers available to talk to customers.
As a result, I am out of approx $180.00 and still no merchandise.
Kami of Newberg OR (05/12/08)
I signed up to get a computer through Blue Hippo in August 2006. I had bad credit and I am still working to get it up. The plan they signed me up for was pay $99 down and $39.99 a month for 54 weeks. After you have made 6 consecutive payments they send you a contract that you must sign to receive your computer. I had made 8 payments and still hadnt received anything so I called and they said I never sent back my signed contract, which I never received, so they resent me one. I signed it and sent it back.
I finally received my computer mid December 2006. When I got it there were all kinds of hardware problems, it wouldnt recognize the internet and many of the programs were corrupted or installed incorrectly. I called the company and there response was that I couldnt do anything about it and their company isnt the one who makes the products. They refused to give me a contact number to the company that made the computer as well. Luckily my husband is good with computers and completely wiped out my hard drive and reinstalled everything so I could actually have a functioning computer.
I continued to make my weekly payments, never missing one. I finally paid the final payment on Sept 27, 2007. I was told at that time that upper management needed to review my account and okay the shipment of my free 20 TV and color Printer. My items would be shipped within 8-12 weeks. After the 12 weeks expired and I hadnt received my free items I contacted the company to find out what the hold up was. They apologized for the delay and would escalate the issue to upper management for a solution. I kept calling to get a response.
Eventually 2 months later upper management, who I have never been able to get a contact number for, okayed the shipment of my free items which I should receive withing 4-6 weeks. Well guess what, I still didnt receive them.
I called on the 7th week to find out what was going on, the customer service representative responded by saying well give it another week sometimes the products get held up in the shipping warehouse. So I waited 2 weeks and finally called again on April 2nd, 2008. They submitted another escalation note to the upper management about the situation.
I have called 3 times since then, including today, May 12th, 2008 only to get the response that upper management hasnt responded to the escalation request yet, give it another week!. It has been 7 1/2 months since I finished paying off my account and I still havent received my promised free items. I am fed up with this and would like my free products plus a reimbursement of 39.99 a week that I have had to wait since my originally estimated 8-12 week waiting period was up which was December 20th, 2007. I have waited 20 weeks and counting since then!
Edith of Kaneohe HI (05/11/08)
filled out info, NEVER signed the contract called and later tried to cancel and they said NO!!! They are still taking fifty bucks a week outta my account. Even made complaint w/ better business bureau but went unanswered
Christopher of Escondido CA (05/08/08)
I thought I would try this company to get a laptop for school. It seemed like a good way to help my credit and i needed a computer for school. They say that all you have to do is pay an activation fee and make 13 consecustive payments. I have made my 13th payment on time in Feb of 08. It is now May and they have yet to tell me when my computer is shipping out. I keep on getting the run around and I can never get a definite answer.
I am so frustrated with this company I doubt i will ever recieve my computer or my mail in rebate of $999.00. Also I have learned they dont report your payment history to the credit bereau until you have finished paying off the computer which I am now doubting that they will do this benefit also.
All i want is my laptop that I need for school and my temperature is boiling to the point of no return becuase my classes have already started and I have invested $1200 dollars in to this company which I can not recieve back even if I cancel. If i cancel I can only recieve store credit. They tell me there are no managers that can help with escalations and I just want some answers. If any one can help I would appreciate any info that you might have about these deceitful people.
Lottye of Las Vegas NV (05/06/08)
The pitch from the representative from BH did not say anything about a Lay-a-way. After I received the contract from them I read that the word was left out of the pitch tome. Furthermore, the person delivering the pitch did not speak clear English. After receiving and reading the contract, I found out that it was not what was said to me over the phone and made three attempts to reach BH and talked to several people before reaching someone. This person told me that his people do not have to tell me that their plan is a Lay-a-way. I told him that if I wanted a Lay-a-way that I could go to Circuit City or Best Buy.
I demanded my money back that they took out of my checking account and told them not to take any more money out of my account again. I was told by the representative that they don't give back money but that they would send me a credit check via email and that I could go online and shop from them. I went onlone and nothing has arrived, so far. These people are rip-off artists and something should be done about it as soon as possible.
Cannot afford to buy buy medication because they are in access of my initial deposit that they extorted from me.
Sheri of White Swan WA (05/01/08)
I kept asking for specifics, did not recieve any. They use hard to understand people. I am a student being ripped off.
Financially enslaved.
Debra of Repton AL (04/29/08)
I connected with Blue Hippo Several months ago, after the 3 month paying, I didnt receive a computer nor any information as to when I was going to receive my computer. I called after the fourth month to inquired about the arrival of this computer and a free digtital camera. I told them that I had not heard from them and I wanted to cancel my order and GET my money back. The customer service rep assured me that i would, if i would sign a check and a contract.
As of today April 29, 2008, I've paid them 766.00 and no contract and no computer. I was told to go on line and purchase something from their company because it their company policy not to refund money. There is nothing I'm interested in on the website they gave me. I called back to ask for a specific page I could link to to see their product. I still haven't found anything except getting a computer financed thru them. I want my money back. How can I get my money or in on the law suit like many others have done? I feel that they have taken my money and is being really unfair to me by not helping me find a blue hippo website that advertises their electronics. Thank you for your help.
Gustavoadan of Concordia KS (04/26/08)
well the thing was that they say something and at the end is all lies they ask me for my bank account then they toldme that after the first payment they will sendme the computerand the other stuff they offer me but then they took about 91 dollars the first time
then a week later 99 dollars then they send me a letter sayin that after I pay the full price of what I ask they`ll send me the computer because they say is some kind of layaway thing but at the begin they didnot toldme that
now that I don like the terms they treat on me sayn thatI gona lost my money if I dont finish with the process and they will not return anything
money lost about 200 dollars I close my bank account because of that
Chris of Antigo WI (04/26/08)
i paid for my computer, alot of money. i had to ask for it it took along time to get and i didnt get my free tv or printer they said i should get it and it is going on 6-month and when i talk or email they say it will be at my house in 2-weeks. in oct i talked to someone on the phone and they tryed to say i only purchased the computer for 1,700 and i told them they are wrong.
When i said i was going to a lawyer they said that my stuff would be coming in 3-weeks and it didnt show up so i called again and they would me sign some more paper because they loss them but i told them i wanted my stuff and still nothing im writing them a email and giving them 1 week then i going to get a lawyer
my computer is not worth what i paid for
Pattricia of Lehigh Acres FL (04/26/08)
I called Blue Hippo to inquire about their offers for computers, back in January. I have just discovered that they have been accessing my checking account since then and taking money out of it every two weeks. They currently taken out $658.84. I have not ever received anything from them nor do I plan to receive anything. I did not authorize them to debit my account for anything.
A loss of $658.84. I live paycheck to paycheck and cannot afford to lose this kind of money, most especially since I have not received anything for it.
Peggy of Shallotte NC (04/25/08)
I called Blue Hippo in January they said that they would take out a couple of payments out of my account and ship my computer 2 to 3 weeks, it's been 4 months they've been drafting money out of my account that comes to a total of $369.00, I called them and asked them for a refund, they said they do not give refunds, so I asked too speak to a manager, but they would not allow me to talk with one. I am very upset and would like to get my money back, I never signed a contract of any, please help me. So I went to my Credit Union and put a stop on any further monetaries of $69.98 too this fraud Company. They are practicing unfair advertising.
They took money out of my account and caused me to have a number of overdrafts, because I assumed they would not be drafting any monetaries out of my account after the 3 weeks was up. I had a chance to get another computer, but they upset my chances there. and I don't knows what else too do.
Marcia of Milwaukee WI (04/25/08)
On 11/29/2007 I called Blue Hippo to order a laptop. I set an initial payment of $99 and then about $69.98 to come out every two weeks. I was told after making 3 payments I would have my computer shipped to me. After about 4 payments, one payment bounced. They collected on the payment including a $20.00 fee. I made one more payment and I called them about a week or two after this to see when my computer would be delivered. I was told I would have to make 7 additional payments before receiving my computer because of the one late payment. I cancelled my contract and was told I could use my $378.00 store credit to purchase merchandise since they do not refund money. I spoke to a customer service rep who told me I could view my cancelled contract online. I checked, but I could never view it.
On 2/27/08 I used my store credit to purchase a HP Smart Buy. The price was $358.48. I called a few days later to see when it would be delivered. Another customer service rep told me the reason they did not have a ship date is because there was paperwork that needed to be signed. He faxed me the paperwork and it was a lay-a-way agreement stating the merchandise, the cost, and that $4.99 would be coming out of my account every 14 days. I called back and stated I was not signing this because the merchandise had been paid for with store credit. This customer service rep stated I should have never gotten this paperwork and there was no need for me to sign anything for something that I had paid for. He told me I should receive my merchandise in 10 days.
This was on the 3rd or 4th of March. I called again on March 13th because it is passed the ten days and I have not received my merchandise. I started to ask for names because I feel now I am getting too much inconsistent information. I talked to Christopher on March 13 and he stated the reason I had not gotten my merchandise because the monies had not been transferred to the Accounts Department. He told me to call the next day which was a Saturday to check on it. I did not get a chance to call, they closed early on this day. I called again on March 17 and spoke with a Jim Lewis. I told him I wanted to speak to a manager and he stated that managers do not take calls, but they take information and give it to managers so they may help them solve the problem. He goes on to tell me that my account was escalated to management on 2/27/08 it may take between 10-15 days sometimes 21 days before it is settled. I call this company at least twice a week harrassing them about my merchandise and everytime I call I get a different response to my same question. When will merchandise be shipped. They can't tell you a specific day. The information they tell you can look at on the website in regards to your account is not accessible. I feel they are buying time until they can figure out how to get people their product or they feel they will give up and they are ripping people off.
I checked my bank account and Blue Hippo withdrew $15.00 from my account. That my account was empty now I will be incurring an overdraft fee. I called Blue Hippo on Monday, April 7, 2008 to see why these monies were being withdrawn from my account seeing as I cancelled my contract with them back in February. I spoke with someone named Frez and he stated he sees $358.00 credit to my account and he does not know why the money was taken from my account. He explained to me that when I used my store credit to purchase a monitor they placed the order incorrectly and it was if I was financing it and because there was not $99.00 in my account they charged me a late fee of $15.00. Frez stated that he would put in a request to refund the money to my account as well as the overdraft fee that I will incur the following day due to their error. He again stated he put the request in and it would take 7-15 days and I could call back at that time to check the status as well as check on the shipping date of my monitor.
I called again April 24 and I talked to someone name Roxanne and she was rude told me that Blue Hippo was not refund any NSF fee charges I incurred due to them taking money out of my account and told me to call back in another 7-15 days to see when my monitor will be shipped. I don't even want it now I want my money because as I have researched this company more and more I realize that the product is not worth the cost and now it is the principle. I work hard for my money and I don't appreciate being ripped off. This company needs to be closed for business. I would really like some help with this situation and would like help getting my money back. It may not seem like a lot but it is to me and more importantly this company is unethical and does not deserve to be in business.
This situation has stressed me out and caused great anxiety and frustration. I am a full-time employee as well as student along with other responsibilities. I have to stay at work late and complete my homework assignments. I am out of $406 including money they took out of my account without my permission for a contract I never signed.
Keri of Bridgewater MA (04/25/08)
For the past 8 months, I have been paying Blue Hippo almost 80 dollars twice a month. I have been promised my computer for 4 months now and have received nothing. Everytime I call the Customer Service line, which is on numerous occassions, they give me the same run-around story when I threaten to cancel. They finally told me, when I talked to an Accountant Specialist that my computer would be at my home in 2 weeks and if not to call back.
Well, it has now been two weeks, I still have nothing, and I have been trying to contact them. When I dial their numbers, there is no connection and the operator is telling me that this is a non-working number anymore. So now, they are still deducting payments from my checking account and I cannot even get in touch with them. I am not sure what to do because I am furious and either want my computer or my money back. I have invested over 1200 dollars to this company. Any advice on what to do? Thanks for your time!
Economically, I am out 1200 dollars that I am not sure I will ever get back. They are still deducting payments and now I cannot get in touch with them at all.
Roberto of Catasauqua PA (04/25/08)
ive paid nearly four hundred dollars and I cancelled my order but I was not notified about a no refund policy until I received paper work and at that point I would of lost hundreds of dollars so I figured I might as well keep paying but then ive noticed my account was getting garnished and being put threw massive over drawn fees one was okay but every other day $33.00 was being charged perfusely when my account was low and I have advised blue hippo I cant make the payments at the time and still they did not co-operate and in turn I had to cancel and they have told me but why its just one more payment and you will receive your computer.
so when I asked can I have a refund and they told me that there are no refunds but store credit and come to ask what can I have in store credit and there wasnt anything at all to get in store credit and im really confused by this company.I have car payments I could of payed off with that money and I personally think it is unfair that this company can do this to just anyone, is it possible to get my money and why did they not advise me that you need to wait so many months and so much money in payments to be able to even see your product, it is just rediculous!.I have proof in payment and of how much they owe me but it was so gut wrenching to here there isnt anything I can do about this, we need to put a stop to these companies who rip us off.
stress,loss of my hard working money,headaches from customer service because they are so uneducated in there job,bank account is in negative partly because of overdraft fees and I have a little mental anguish because I need a computer towards keeping in touch with family over seas. Im totally unhappy and slightly depressed towards losing so much money to this company.
Bonnie of Greensboro NC (04/24/08)
Purchased a laptop computer it was suppose to new and latest computer but it was an old dell style new computer and after completing the payments of 79.99 biweekly, I was suppose to receive a 20inch LCD flat screen and colored printer. I completed my part of the contract on 12/25/2007 and to this date 4/24/2008 I haven't received the free gifts, and no one has responded to my calls or complaints.
I have given away the television that I had, because of expecting the flat screen and now I may have to purchase a television and printer, I have already spent out over 2000 dollars
Linda of Pulaski WI (04/22/08)
I purchaced a computor from Blue Hippo with a contract stating that I would receive the computor after so many payments I did, then when it was paid in full I would receive a 20in. flat screen tv and a printer I received the tv. No printer Also I was to get a $900 rebate and a $500 gift card. That I have not received in over a year. I call and each time they tell me to call back in 10 days still no resultzs.
It has been over a year and I still call every 10 days and they tell me the same thing all the time sorry call back in 10 days and we should have an answer for you. I dont want and answer I want my gift card and $900.
Jonathan of Ft.lewis WA (04/22/08)
I had called blue hippo on the 7 of feb to cancel my order for the labtop and for them to cancel the $99 dollars to be taken out off my account on the 10 of feb when i was told that it was not going to be taken out and it was still taken out of my account they told me that i was going to have to wait 45 for me to get my money back and i still have got it back yet.
I had just got off the phone with them again and they told me that i would have to wait another 45 days to get my money back.
Marilyn of Washington DC (04/21/08)
I order a computer and printer from blue hippo, approx. date was 10/06 the computer was completely paid for 10/07, as of today I have not rec'd the computer. I have called every week since october,07,. Several times not one ask the costmer service number. A couple of of time I have been told the computer will ship in two week,
well to day is Monday April 21, 08 not computer. I wrote blue hippo at the above address and the letter was returned mark Undeliverable, No authorization to Receive Mail at this address.
I am out approx $2,600.00
Josh of Arvada CO (04/21/08)
Back in november of 2007 i called and set myself up for getting a computer through these guys and have paid every two weeks and when my 7th payment had gone through i called to see when i would get my computer and they said to keep making payments and that i should be getting an email from them for a date in a week and well that week went by and nothing.
So i give them another call and the same line was used. Well now it is towards the end of april and i still haven't seen anything and i have to wait for a half hour to reach these guys every time i call. This is getting old i think i would like to join this class action lawsuit to get my money back.
Wendy of Orlando FL (04/21/08)
around christmas 2005 i tried to order a computer for my children. i called up blue hippo gave them all my info, thats when it when down hill. i never recieved my computer or anything else except a contract which i never signed, and after several phone calls to either return my money, send my computer, or just send me a t.v. i was told i could not change what i ordered, there are no refunds, and your computer is on the way we're back ordered due to the holidays. since then i still have not recieved anything from them no computer, noprinter, copier or free gift.
could not get them nor my bank to stop the autopayment so after several hundred dollars of NSF fees and phone calls was told there was nothing i could do.
Jason of Westfield MA (04/21/08)
i got a flyer in the mail and wanted to get a computer for my girlfriend i pay at 300 into it and found out thay wouldnt cancel my account thay told me i only had to make one payment before thay would send he computer and that didnt happen so i cancelled and thay would not giveme my money back thay wanted to givemestore credit witch was a phonecard not happy i didnt get my phone card or money
well my girlfriend left me we got into a lot of fights because of it and the way i feel sheshould get the refund cause i put her thew hell i would not havelost money if i didnt haveto buy her that dumb computer
Charles of Pace FL (04/14/08)
We called the blue hippo phone number from TV to purchase a computer. We set up an account to get a computer and they began withdrawing money from our checking account with the promise they would be shipping us the equipment agreed upon with in 10 days. We waited the 10 days and continued to wait for 2 more weeks. When we contacted them they offered to reduce the payment amount from 69 to 49 dollars approximate. Again they promised to ship the computer, television, and digital camera was included in the package. This occured in January of 2008. Today is April 14th and still no equipment. Payments were halted on our part in February of 2008.
Blue Hippo misrepresented the timing of the payments being withdrawn from our account and caused economic ramifications with our bank. The payments were understood to be monthly and were actually being withdrawn every two weeks. Checks bounced due to this situation and therefore other expenses resulted in over $700.
Steve of Chattanooga TN (04/14/08)
We recieved a phone call stating that for about $45 a week we would get a computer, printer and plasma screen tv. Anyway, they've been taking money out of our account since december 2007 and we still haven't recieved any merchandise. I've called the company several times a month for the last 4 months. They always say it will be sent in the next 7-10 buisness days, Or they say I haven't completed my paperwork.
I have filled out everything I have recieved and even faxed it to them. When I called the company about the papers I faxed they told me that their fax machine was broken! I want to cancel my order and get my money back. When I explain this to the company they say no, they will only give me store credit.If they would have sent the merchandise I wouldn't have complained but they are taking my money and refusing to send anything.I don't want store credit because they haven't even sent the items I've paid for.
I have spent over $800 so far. Our family still doesn't have a computer. Had the company never called our house with this offer, I would have bought an affordable computer at another store. Our family would have a computer and money wouldn't continue to be stolen from our bank account every week.
Virgina of Trenton, TN (04/12/08)
My husband made arrangements to purchase a computer from Blue Hippo some time last fall (07). With this company comsumers must make a certain portion of the payments before the product is delivered. Before the necessary payments were make, my husband passed away (January 9, 2008)
I have made several requests that this agreement be cancelled and that the company stop making the automatic checking account withdrawls to cover this product. I have both faxed and mailed this request to Blue Hippo along with a ceified death certificate. The company continues to withdrawl the payments claiming to have not recieved my written request and that they cnnot stop them until the written request have been recieved.
Having lost my husband and his income, my resources are limited. I cannot afford to continue to may these payments. I have not recieved a computer.
Christopher of Vineland, NJ (04/12/08)
Sent money and no computer. Refusing to send money back.
Michael of Denver CO (04/11/08)
I purchase a computer from Blue Hippo. I paid off my computer on 11/02/07, and was supposed to recive a TV, color printer,$300.00 dollar rebate, and $700.00 dollars off software. I did recive the printer in march of 08. I have called many many times to find out were the rest of my FREE ITEMS where. i keep getting the same answer from the customer service representive,You will get your FREE ITEMS shortly. I have ask to talk to a supervisor but am told the are not aviable. They tell me to check back in 5 to 7 days. this has been going on sence November.
I like many people have bad credit. this program sounded so good for some one like me to get some positive thing on my credit report instead of all the negative things. I have been getting very stressed out about the whole thing. Ifeel that they have stolen about $1,300.00 dollars from me with all of there promises I just want the things I was promised. They seem to work on False advertisment and get away with it. I would like to see some justice for the little guy. I hope there is a way that you can help me.Thank you
Wendy of Brandon SD (04/09/08)
Back in January 2008 I contacted Blue Hippo about a computer they told me that I would receive some paperwork in the mail within 7 to 10 buisness days and when I got them I needed to fill them out and mail them in. But I had to give them my bank account number so they could take out $124.00 on January 21st 2008. Well, I waited and waited for the paperwork after 7 days I called them and the guy I talked to said you will get them in 7 to 10 buisness days then he asked me if I had a fax machine and I told him NO so he said just wait for the paperwork. So I waited well on January 21,2008 they took the $124.00 At that time I still did not get the paperwork so I waited about a week and I called them back at that time they told me that I had to call customer service at 1-800-778-4018 so I did and I talked with a guy that told me that he would make sure that the paperwork got into the mail he also asked me if I had a fax machine and again I said NO so he said the papers will be in the mail. I should receive them in 7 to 10 buisness days. Well I knew that they had already got the $124.00 and the next payment would be taken out of my account on Feburary 11, 2008 in the amount of $79.00 I couldn't let them do that so I went to my bank and but a hold on the account where they couldn't take any money out of if. Well, I called them to get my $124.00 back and they told me I couldn't because I put a hold on the account. So,Its now April 9, 2008 and I haven't heard from them at all. I just want the money back.
I have MS and I'm trying to raise my son on what I make each month on disability. So that $124.00 was a big chunk out of my income. But my son needed a computer for school. So I thought that I was doing something good. Well I learned my lesson that I can't trust everyone. So now we have a computer but it is a piece together one I got the monitor from my grandma the tower from my sister and the keyboard and mouse from another friend. I just hope they don't take advantage of to many disabled people because we do have a limited income to start with.
Donna of Chester PA (04/09/08)
I ordered a Gateway computer with digital camera,printer and Mirosoft media package. I have been making payments of 39.99 every week.I have spoken with many rep. concerning getting paperwork so I could receive
my computer, but to no prevail. I told them on the phone to stop taking payments I receive the paperwork but
they contnue to take payments. i told them to cancel my order,they said i would not receive any money, but store credit which i would still have to deal with them and still put money to it. My account has $908.40 in it. I let them know this was for children in my church and that this was ridicules. I checked my bank statement today 4/9/08
and i find they took money in March three times, I called and spoke to them about this and again wrote to them. The response I got was if this is for children then you will lets us work this out with you and we can not stop the payment on 4/10 but we will
stop payment until 5/10.I can't believe this company.
I could have purchase one by now.I still don't have a computer for the children and it seems I'm out of $908.40. I'm very stressed ouy of this.
i told them in Feb to stop all payments until I receive the paperwork
and this is still going on
Martha of Avondale AZ (04/09/08)
I wanted to buy a computer. Paid every two weeks up to $600. But missed a payment. They would not send item and say I owe them. I said for what I dont have a product. An of course I can not have my money back. Per there written agreement. I really need the money. My parents got me a computer. But my child and I just lost out it seems.
I told them I would like to get a Big tv in stead. They said ok, but I will have to pay all the back payments due. I would like a refund, less their administrative cost. But they said no refund. So I have no product and no money.
Charles of Hemet, CA (03/31/08)
I purchased a laptop through Blue Hippo about 6 months ago. I have not been late with any of my payments, with all the required paperwork, but I have still not received my merchandise. I gave them a call and they said my order was still pending cause it hadn't been processed yet. They told me to call back within the next couple days. When I did I was told the order had been approved to be shipped and that it would be to me within 7-10 business days.
Well, its been about a month. They are still taking money from my account and I still have not yet recieved my merchandise.
Amanda of Horton KS (03/29/08)
In November, 2007, I contacted Bluehippo and ordered a computer from a radio ad I heard. I was suppose to get a free TV and a free printer as well as a new computer with a 19in monitor. They started taking money out of my account the following Friday, $79 every 2 weeks. I never received the computer. I did receive some papers January 6th or 7th and sent them out to the company on the 8th. The papers also indicated about a digital camera and no TV.
I have recently called them up to ask how many more payments and when my computer was going to arrive. The operator told me I did not send back the second set of documents. I told him I never received a second set of documents. He told me they would send them out within 5 to 7 business days. That was two weeks ago. Now I just recently found out about their situation from a guy I work with. He told me not to trust them and to stop payment on them.
It has caused financial, personal and business hardships. The computer was part of a new business I was starting and has been on hold waiting for the computer that has never came. I am feeling very stressed and have lost sleep and am sick to my stomach about it. It is not easy to make ends meet to begin with, and I certainly cannot afford to lose this amount of money! My husband is very upset also.
Diane of Emerald Isle NC (03/22/08)
I called a phone number from a TV ad for Blue Hippo computers, as I could not afford to pay cash. I was promised a Dell computer with printer, a 19-inch flat screen TV, various other items, and a $350 gas card at the end of payments, which were to be $100 per month for 1 year. I gave my bank acct. number thinking I was going to receive this in a few weeks. After almost 1 month I called and was told it would be almost 4 months. I then canceled. I was told that I had paid in $200 and could go online and order something for that amount from the Blue Hippo catalog--just type in my ss number and code.
I have yet to find a Blue Hippo catalog, but I was given a number to call, supposedly the main office. I have yet to hear from them. I have contacted a senator from my state and will certainly pursue this--not just for myself who is thoroughly disgusted that these people can be on TV and preying on the people that can least afford it.
At least I knew enough to stop after 2 payments, but I still lost $200 that I cannot afford on a fixed income. I feel very sorry for the people who invested a whole lot more.
Robin of Greensboro NC (03/21/08)
I ordered a computer from Blue Hippo on March 3, 2008. I canceled the order on March 10, 2008. I have phone records to prove it, and they still took money from my account on March 17, 2008. I then called on March 19, 2008, to ask why. The reply that I got was amazing. The customer service rep said that I had two accounts with them and that she does not see a transaction stating that money was never taken out of my account. I asked for a supervisor and was advised that there were none, and only customer service reps handle these situation. I also e-mailed customer service . They responded to me on March 21, 2008, stating store credit--yeah, right.
This is not a good feeling dealing with people like this and for them to have my information and checking account.
Colleen of Mineral Point PA (03/18/08)
I paid off my computer but did not receive printer, camera, lcd tv or $300 rebate. I never missed or was late on a payment. Customer service wont answer the phone and other agents have hung up on me.
Loss of 2000 + dollars.
Kathy of Tehachapi CA (03/17/08)
After meeting all payments, I gave the company a couple weeks to send the flat screen t.v. and printer that were gifts for buying their computer. I called them and they said I was not entitled to the gifts because I had (1) and O N L Y 1 payment that was late, but on top of that late payment (by a few days) I was penalized a LATE fee that they automatically took out of my account.
I am unable to print valuable documents needed in life via my computer, my daughter did not receive a small t.v. for her bedroom, and I only did this offer with this company because of the easy payments I was allowed to make while receiving my computer (2 months into the payments) and faithfully meeting my end of the agreement. Knowing I was paying a lot more then I needed to for a computer, but like a lot of people I live pay check to pay check and was not able to pay $500.00 at one time in a honest store. I was cheated, it made me cry because I had promised my daughter a nice little t.v. for her room and I couldn't come through with my promise because of them. The whole ordeal was heart breaking and I can only forgive them and watch and see what happens to them in the end. I reported them to to BBB, that got me nowhere, they (BBB) sent me e-mails saying bluehippo was not returning their inquiries. I guess all you have to do is ignore phone calls and mail and after a time everyone just goes away and you have it made.
Denise of Philadelphia PA (03/16/08)
$99.00 activation fee and 5 payments of $69.00 but no computer yet. I am starting a family business and I have been waiting. I am canceling this payment to come on the 20th of March. There are too many complaints, how can I get my money back? I need to start my family business.I also registered with Phoenix on line classes.
Bridgette of Daytona Beach FL (03/15/08)
I was promised a 20LCD TV and printer with the completion of a computer sale. At first I was given the runaround and then when I did talk with someone, they stated it would be 12 weeks. It's been over 12 weeks and I have not received anything.
Katie of Yonkers NY (03/14/08)
I spent over $2000 on a computer. I never received all the pieces to the computer or the items promised. I have wrote numerous letters and phone calls and have yet to get a response. The computer that I got was worth $325, and I paid $2000 for it and still haven't received the whole thing.
Kimberly of Garden City MI (03/12/08)
I purchased a Dell computer from this company, and I paid them. Three years later I get a letter from National Arbitration Forum stating that I still owed Blue Hippo. I gathered all my payments from Charter One Bank as well as Credit Union One, and I fax over my information that I had. I recently made payments settling this account for the amount of $229.25+$5.00 fee, totaling $234.25; but I have yet to receive from either Blue Hippo or National Arbitration Forum a letter or receipt stating that this account is paid in full.
I have notified National Arbitration (NCO) regarding the Blue Hippo account, three times, and they told me the letter is in the mail. I made the final payment on this account on November 30, 2007. This is March 12, 2007. They also put this debt on my credit report after all these years, bringing my credit score down. They have never put this debt on my report before; this is the first time this debt has been reported as of March 2008. I feel that I have been robbed blind by this company.
Do to a recent viewing of my credit report, I notice that Blue Hippo is now on my credit report--and with this company showing I owe a balance of $272.00. It has damaged my credit even worse because I paid this debt off, but according to my report it says I still owe. This is not true.
Douglas of Burleson TX (03/12/08)
I have already told my story, and it is published on your website. I would like to know how to get in on the class action law suits against Blue Hippo. I am 26 weeks into this since it has been paid off. I have faxed probably 10 letters and called their customer service line twice that much.
Janis of San Jacinto CA (03/11/08)
I ordered a computer from Blue Hippo after seeing ad on TV. I called, and they got my checking account info first. Then they told me all the details, etc. They took out $124.00 immediately, then $79.89 twice a month there after. I wasn't aware of that at first because the guy I spoke to could hardly speak English. I finally told my son what I had done. He checked this company out, and you know what? It's a scam. I closed my bank account. They got $443.56 from me. Now I'm trying to get store credit, and they say you can get if you cancel before they ship. Well, I did what they said in the email they sent, but can't find the page they say to go to to login, etc. I have read that other people can get to the store, but everything is more than the credit you have. So they get out coming and going. Can't anyone stop them?
I am 61 years old and should know if something sounds too good to be true, it usually is. Just another sucker. Can't afford to just throw that much money away. Thank you.
Linda of Socorro NM (03/11/08)
I purchased a deluxe desktop in 2006 for $2,178.48. I was making payments for $60 something every two weeks. I got my computer 3 months later and was told, "According to your contract, free items would ship under the following conditions. First, your balance is Zero, and second, there are no payment defaults." I finished making all my payment without any defaults. This was in 8/3/07--final payment. I waited 3 months and called Blue Hippo. They advised me to wait 2 more months. I did and still no TV and Printer. Now today I called to find out about my TV and printer, and they told me to wait 15 days and call back; then they will have an answer for me. I think this is crazy. I lived up to my part of the deal, and now I have to wait until they decide to live up to theirs. I could see a couple of months, but 6 months later nothing. Not too happy.
I feel violated--like I was deceived, and I don't want other people to go through that. They lied to me and are giving me the run around. I just want other people to know what they are doing to customers. Thank you.
Steven of Canton MI (03/11/08)
Called them to see the stuff they had and went ahead and ordered the computer. I knew it was kind of weak for a computer, but when I talked to them they made it sound like they would take the first payment and send out a form to sign, and I would get the computer. It's been over 3 weeks now and nothing. These people are a major scam. I don't see how this company can get away with this scam.
I see my money leaving my bank, and the item being paid for I'm not receiving.
Sadiyya of Philadelphia PA (03/11/08)
I applied for a Blue Hippo computer and was approved. It old Blue Hippo's rep that I wish to make payments via money order. She said it was okay--no problem. We just needed to verify the bank information for precaution.
Well, not long after that, they started taking money from my checking account that wasn't there--which is why I asked if I could pay by money order. There unauthorized removal of funds caused me $400 in overdrafts and also to be placed in Chexsystems Credit Collection for five years--and unable to open any bank accounts for me or my daughter.
Maria of Appleton WI (03/11/08)
I think we all know what's up with this place. Not only did I have to wait 8 mos. for my computer and filed a complaint with Better Business Bureau, now I got my computer paid in full, and they owe me money. I just want what I paid for: my printer and 20" lcd TV, and my rebate. Please help me. Thank you.
Marcia of Nolensville TN (03/10/08)
I had order a laptop in February 2007. I was told about the drafts and total amount of what I was to pay and I would receive a plasma T.V., LAPTOP, SCANNER, PRINTER and speakers. I have fully paid everything off and they keep telling me to call back in 10 working days and they would tell me when my computer would be paid off. I have called back and I still have to call again in 10 working days to find out when I will receive my new Dell laptop and accessories. I am in college and desperately need my computer for that purpose. I am a single mom with four kids and I cannot afford to be scammed like this.
Timothy of Hillside NJ (03/09/08)
paid my start up fee and have been waiting for my computer and flat screen tv for years i get switched to a customer service rep that say computers are down call back in 3 or 4 days then we i reurn call saame thing its crazy. Out about 1200 dollars and never recieved anything and its been a run around
Dennis of Macon GA (03/08/08)
I ordered a computer on the telephone, paying $99 down through electronic fund withdrawal from my checking account. They didn't have the computer they advertised selling me a much higher priced computer. I cancellad after five days. They would not refund my monery. They caused me to have two overdraft fees from Bank of America at $35 each.
Remenia of Philadelphia, PA (03/07/08)
I've been paying Blue Hippo for about four months now. Just recently I stopped paying them because I figured something was wrong because they never sent my computer, or the extras they promised me. When I called to tell them I wanted my money back they said they couldn't do that.
I went on the website to check my account and they had me down for paying off over $1,918, when they told me on the phone that I would only have to pay $1,500.
Kim of Lansdale PA (03/06/08)
I have been a victim of Blue Hippo funding for a computer. They got all my account info and over-charged money from my account. They dropped off the computer at my door two different days, two different boxes. I was never asked for a signature; anyone could have taken it. They held me accountable for money I don't owe. They have it on my credit report claiming I owe them a little over $900.00, and I already was robbed of over $600.00 for a computer I no longer own.They are destroying my credit. I cant live my life with that on my credit report. Please respond if you have any ideas. Thank you
I don't owe them anything. They got my money, and I ended up closing the account because they kept taking my money after I paid them. Now it is on my report, and I get turned down for loans etc.
Wanda of Ft. Lauderdale FL (03/06/08)
On 9/26/2007 I put a laptop on layaway. They told me they would take money out of my checking account, approx. $40.00 a week. They took out more than what they said--approx. $70.00. I did not know they were taking out that much until I was over-drafted at my bank. On 1/17/2008 I called to cancel my order because of this, and they told me that I could not get my money back. The said I could pick something else. I went to the web site like they said and picked out a monitor. It is now 3/06/2008. I do not have money or a monitor.
When you call, they give you the run around. And upper management will have to look at the order and call us back in a week. Also, after placing the order, they went into my bank account again and took more money and wiped my bank account out; and I had 4 overdrafts. I went to my bank, and they told me it was Blue Hippo again. They put that money back, but still owe me my monitor or my money! They said it was their mistake.
Overdrafts, no monitor, hours on the phone, other people trying to help me, research, etc.
Leonev of Plainfield NJ (03/05/08)
Blue Hippo promised me a computer W/ a $99 down payment and $30/mo. payments. They debited my credit union account many times in 2004-05 (even after I wanted to cancel). Then they had the gall to send me a collection letter in 2007.
I was left with no other option but to close my account.
Marie of Appling, GA (03/04/08)
I was told I would get a computer after they deducted $37.98 per week for 10 weeks. It has been since March of last year and I have not received my computer.
I cannot get anyone to call me back. I want to get my money back and be done with this nightmare.
Andrea of Wyandanch NY (03/03/08)
I have fully paid off my computer (over $2,000) and it's been about 2 years and still have not gotten my computer. I have called almost everyday and they tell me the same thing...it's in the mail, wait 2 weeks. I call almost everyday and nothing. They always say they'll get a manager to contact me and they never do. I'm upset and angry to be going around in circles!
I have taken days off so that I can wait for the computer when they said it should be there. I lost wages because of this. I also spent many nights unable to sleep because of it!
Linda of Summerfield FL (03/03/08)
They debited 99.00 dollars out of my account to start, then every 2 weeks they took out 78.00 dollars. When I got to really looking a this I found I was going to pay almost three times the amount for this computer. I could just go to walmrt and get one cheaper, so that's what I did. I called them and told them to stop taking money out of my account and I wanted my money back and they said they don't give refunds but they do have a store online where you can purchase other things like hardware etc. So I went on this site and all there is are computers and laptops, tvs, no hardware. So I called and said where is the hardware? But of course this was a scam so all in all, I'm out 420.00 dollars that I will never get back. I would just advise don't ever get anything from this company.
Kristina of Seattle WA (03/02/08)
I became a customer of Blue Hippo in 2005. I had ordered a Dell computer. I ended up filing a claim with the BBB due to the fact that they didn't have the computer to me in a timely fashion, and upon receipt I received a Gateway computer, not a Dell, as I had requested. When I called to inquire about the change in computers, they advised they were out of stock with the Dells, I asked them if I could get some kind of discount since I did not get what I had requested; they stated I could not. I had also asked if I could ship it back to them and get a refund since I did not get what I had ordered; they told me they did not offer any kind of refunds.
Paying weekly payments of $95.00/ wk., I eventually could no longer afford the payments as I was going through a divorce. I called to inform them of the changes of my income, and they stated there was nothing that they could do to help me. I could not return the computer, and they could not lower the payments. The remaining balance of the computer is now on my credit report.
Jessicah of Dayton OH (02/28/08)
I asked the sales associate when will I get my computer. They told me 30 days. I checked back in two weeks to check on the status of the computer, at that time I was notified that I wont receive the computer until I've made 9 payments. Well I decided that I didn't want to wait that long especially since I did not understand that those were the terms when I agreed to purchase the computer, but because it was after 7 days they said they would not refund me, but that they would just give me store credit. I fought with them for months. That was September of 2007. I have not seen a dime of my $208 that I made towards a computer.
Then I thought I'll just take it and use it for store credit. The customer service rep I surrendered to said to me that there were other items to purchase like printer and digital cameras on their online store. I checked there today Feb 28th, 2008 and there is nothing to purchase but monitors, computers, and tv's which you have to make weekly payments to purchase. So they just get to keep my money. I can't afford a lawyer, what do I do?
Well It's more emotional damage than physical. I feel used and helpless, and like I have no rights, because I have bad credit, and all this did will make my credit worse, which results in more emotional stress. The Physical and financial damage is my credit and the fact that I don't just have $208 to throw away.
Andrew of Yuma, AZ (02/27/08)
I deactivated my account in July 2007, and have been approved for a refund check for the amount of $1110.38. To this date I have received nothing.
I made numerous calls that were escalated to upper management with no response or change in status.
Donna of Vallejo, CA (02/27/08)
I began paying for a computer with Blue Hippo Funding back in March of '07. I paid for the computer completely and did the lay-a-way instead of financing. I was supposed to get a good reputable computer like Dell, a 20 inch screen, a color printer and software. I can't get any information from my emails, and all I got from the call today was that it could take 12 weeks to receive all of the components.
I finished paying for the computer on 02/22/08 for a total of $1800. I have poor credit, but I could have just saved this money and gotten a less expensive computer.
Eleanore of Waynesville, GA (02/27/08)
When I didn't receive my computer, after my 3rd payment as promised, I started to call the 800 number and talked to a number of people who were supposedly supervisors. I was told to fax 1-800-379-6112 to the attention of Executive Services Group which I did. They kept sending me faxes of contracts to sign, which I had already signed and faxed. I was just kept getting the run around and finally stopped the direct debit to my checking account. By this time I had already paid them $651.76. I finally gave up.
Jennifer of Mechanicville NY (02/25/08)
In October 2007 I ordered a computer through Blue Hippo and never received one. They told me if I made so many payments they would mail one to me. The problem: they continued to send me the same paperwork over and over. I have proof that the paperwork they were requesting from me was the same paperwork that I had filled out and faxed and mailed to them several times prior. I have tried to recoup my money by discontinuing the automatic withdrawal from my account and have also tried to order something through the company; to no avail. They refuse to send me the computer I ordered, and now they refuse to send me the product that I've ordered (flat screen monitor). I'm at my wits end. I have five children who desperately need this new computer for homework, and two of my children are deaf and NEED this computer to be able to communicate through the Video Relay. Please help me. Thank you.
It has upset my children, because they were promised a computer for Christmas. Their grades are suffering, and two of my children are no longer safe at home because they are unable to communicate due to their deafness and the fact that they use Video Relay to communicate with the outside world.
Sharon of Little Rock, AR (02/21/08)
I ordered my computer, including a complete software bundle, color printer,an flat screen tv, which they consider to be free gifts, on 10/05/2006. I paid $79.98 every two weeks for a total of $2,284.67. I received my computer and only the computer in May 2007, after many unnecessary delays and new stipulations as it went along.
When it arrives no printer! What's a $2,000 computer without a printer? Yet another stipulation, the printer is a free gift and you only get it after your account is paid in full. The account was paid in full on 11/8/07. On 11/9 they made an unauthorized debit to my account for.46 cent. Since then I have been calling for a shipping date which I have been told that I can't even get a date for 12 weeks after my last payment. 12 weeks later I'm being told that its going to take 7-10 business days to tell me why I haven't got a shipping date!
I have my computer with no printer or the other items which I was willing to overpay to have, but I have been patient long enough.
Willie of Bronx NY (02/21/08)
I saw their advertisement on tv so felt like they were real and I wouldn't get ripped off. I called and spoke to a sales person. She said I would make monthly payments and after two month my laptop would be sent to me.
A month later I called them and ask where is my laptop. They told me that it has to come from the factory, but they kept taking money out of my checking account. A few more months went by and I call again, and get the run around.
I stopped payment and ask for my money back. They told me that I couldn't get my money back, the only thing I can do is get store credit. There are no stores where you can get credit from, so now I am out of $399.
Emma of Indianapolis IN (02/20/08)
I called Blue Hippo to order a computer. I was told that, if I pay a deposit of $99 and my first payment of $69, they would send me my computer. All I needed to do was sign the papers, and make my first payment; and they would send me the computer. I was not told that I had to make at least nine payments before I get the computer. After I had paid my deposit and first payment; I was told about the nine payments I had to make before I get the computer. I canceled after I learned about the nine payments. But now I am having trouble getting credit for what I paid Blue Hippo. Blue Hippo says that you can get credit for what I have paid, by buying something else from. They do not give refunds. So I go on line to get something else, but I can't find anything for $168.00. What should I do now? I am a 62 years old. I need my money.
I have high blood pressure and other health conditions, and every time I think about how they tricked me into paying them this $168.00. It makes my blood pressure rise. That gives me head aches and pain.
Keshia of Sicklerville NJ (02/19/08)
I signed up with Blue Hippo in January of 2008. Then I read a article from Channel 7 News about the scam that they are running. Today, Tuesday, February 19, 2008, I called Blue Hippo and spoke to Allen, ID#4306 (would give me his last name). Allen transferred me to another number, and I talked to Lauren B (wouldn't give me her last name--just her initial of her last name). I said I wanted to cancel my account, and I was told that I couldn't get my activation fee of $99.00 back; it will be in a Blue Hippo credit. I have no plans of ever getting a computer from them. Is there a way I can get my activation fee of $99.00 back from this company?
Angela of Springfield MO (02/19/08)
I made an order with Blue Hippo on Feb. 13, 2008. I then read several blogs about Blue Hippo, telling people not to deal with them. I called the cust. serv. number and canceled my order on Feb. 15, 2008. I spoke to George Rodriguez. He told me that since I had canceled my order, the first payment of $124 would not be taken out of my account on Feb. 18, 2008. The money was taken out of my account. When I called the company, a woman told me it would be 45 days before I would be refunded the money that they admitted should not have been taken out of my account. When I said that was not good enough and maybe I should contact a lawyer, she hung up on me. When I called back I spoke to`John;` he told me there was no record of me calling and speaking to the woman just a few moments before. He told me that my money would be refunded (did not tell me when). He did tell me that I would need to call the cust. serv. number in 10 to 15 days.
Now I had to file a fraud report with my bank , pay a $30overdraft fee since I did not have the funds in my account to cover it, and I have used well over an 60 minutes on my cell phone (so far) calling Blue Hippo, my bank, and the Better Business Bureau.
Sherry of Milwaukee WI (02/19/08)
I recently saw a commercial about obtaining a computer even if you have bad credit. I called the number, and I was offered along with the computer a $200 gas card as well as a $120 gift card. First I had to give my bank account number so they could receive a $99 down payment. I was to agree to $39.00 every week. The $99 was taken immediately as I waited to receive something from Blue Hippo--a piece of paper with the name Blue Hippo or something. Weeks went by, and I still hadn't received anything. Every time I called and asked about receiving a contract they claimed they mailed it out two days ago; and they ask me to give it a little more time. It was the same reply every time I called to ask why hadn't I got anything in the mail. After the same story for weeks I told them to cancel my account. I was told I would receive store credit. I am to go on line, put in my social security number and buy something from their store. It too was a hoax. Be careful. It's all a scam.
Wanda of Ft Luderdale FL (02/19/08)
I ordered a monitor from Blue Hippo. All they do is give me the run around. They tell me call back in a week, and when I do, they tell me to call back in another week. I purchased the monitor on 1/11/08; it has been paid for in full. They went in to my account and withdrew funds from my account without my consent. I want my merchandise or I want my money back. It's not right what Blue Hippo does--taking advantage of people.
Kevien of Stilwell OK (02/14/08)
I called Blue Hippo for a computer so I could establish credit. I was without income due to an injury and was waiting on my Social Security Disability to start. When my SSD started coming in, I wanted to build up my credit, so without fail Blue Hippo took my weekly payments from my account. Now after my account is paid they refuse to close out my account. And I have not received my FREE TV & PRINTER I was promised in the ad I signed up for. And I know I paid for the FREE stuff by the price I paid for the computer/desktop.
It was just an inconvenience and a lot of money out of my fixed monthly income to pay the inflated price for something I wasn't able to afford outright because of my lack of income for 10 years. I just wanted to establish a credit history for paying on time without any late payments. But this company may not help me, either.
Tioni of Bronx KS (02/14/08)
Called to purchase a computer back in September. I was interested in purchasing the computer, so they started debiting my account September 28, 2007 in the amount of $99.99. There after they continued to debit my account $39.99 every Friday until this present time. If you can kindly look into this company and contact me, it would be greatly appreciated.
Amy of Appleton WI (02/13/08)
I paid in $418 for a computer and decided within the time limits of the contract to cancel my order. I was told the money was available for in store credit, and I could order something else. I did: A monitor $8.44 LESS than I had paid in. Now all of a sudden no one can approve the $418 to be used as credit. I have been told for months to call back next week. None of the orders I placed were ever canceled or filled.
Christopher of Bethlehem PA (02/12/08)
We paid over $2300 for a $400 dollar. We paid for this over a period of 23 months. After payment was complete we were to receive a computer, which we received. BUT, we did not receive the printer, scanner and cd burner and the $300 rebate our contract said was due us upon final payment. I contacted the company today, 2-12-08, and was told we do not get them because one payment was late (auto- withdraw). They did receive all monies owed. THIS IS CONTRARY TO WHAT WE WERE TOLD EARLIER! WE were told that ALL would be sent after final payment because of the late one. They refused to talk to me any further after I told them I will sue for the remainder of the product they sold us and that the conversation was being recorded. By the way, that notification was relayed to them at the BEGINNING of the 3rd call. They hung up on me 2 previous times.
No matter how many times I call I get the same cust. service rep. Guess they only have 1 working. He also does not have a command of the English language which makes me believe he doesn't understand the contract. We do not wish to walk away from this. We paid way too much to a firm who sold us INCOMPLETE JUNK and only gave us half of it at that! I have an article in our local paper that says they are one of the top 10 scams of '07. Of course, we saw this too late. PLEASE HELP! I would like the rest of my system and to put these ripoffs out of business. What can we do to recoup what we over paid for, and how can we stop them from robbing others? Please advise. Thank you.
Ernest of Appleton WI (02/12/08)
I purchased and have been making payments to Blue Hippo since May 2007. The day I ordered I was told by one of the employees that I would receive my computer after 13 non late payments. I have never been late. I was told that I would have to make a payment every two weeks of $79.98. After I had made the 13 payments and haven't received my computer, I called and was told that it would be delivered around Christmas 2007. Never got anything, so I called in January and asked when I would be receiving it; they said the 13th. Then again I never received anything.
Every time I called after I made the 13 payments, they would tell me that it was shipped out of the warehouse. I asked several times on what date it was shipped out, and they were unable to tell me because it wasn't on their computers or didn't have it on file; but they knew it was shipped out of the warehouse. I didn't understand that, and I tried to cancel my account after I didn't receive my computer; but they said that they don't give refunds--just store credit. My 26 payments are done in May, so if you have any ideas on what I should do, please let me know. Thank you.
Money wise, I could have put that money in my bank account and saved enough to get a computer from a local store. I would have already had a computer by now.
Tina of Perry FL (02/09/08)
I made the call to Blue Hippo after reading an advertisement for this company about getting a new, brand-name computer. This was the perfect way to get my family a new computer with my not-so-good credit. I agreed for them to take the initial $99 from my checking and chose to set up payments to be withdrawn out of my account every 2 weeks, which would begin the 2 weeks after my initial payment. When several payments had been taken out of my account, I contacted Blue Hippo to find out when my computer would be sent to me. They told me once I have made 12 consecutive payments, that my computer would be shipped. After making several more payments, I chose to call and cancel my order. They told me that they do not do refunds--only give store credit.
When I called again to find out what I could use my store credit on, they offered to reduce my payments to $25 every 2 weeks, I accepted. I later found out that the purchase amount that I thought I would be paying was defaulted back to an even greater amount that was astonishing--because of not making 12 straight payments, (I was basically starting from the beginning and with a higher amount.) When I canceled my order for the last and final time, I asked what I could use my $300 credit on; they basically told me a computer. They told me to check out their website and choose. Haven't been able to find any website to purchase any other items on yet.
I lost $300. I would like to find out how to get it back. This is what I get for not thinking and being too excited about getting a new computer. After going through all of this, I chose to visit one of my local furniture stores and purchased a computer and walked out the door with it the same day. All I needed was my first payment, which was less than the initial payment to Blue Hippo, and the total amount is also way less. Lesson learned by me.I am now enjoying my new computer and making a payment on something that I have right in front of me, and am not having to wait 2 or 4 months.
Mary of Mullens WV (02/04/08)
I purchased a computer through Blue Hippo while living in NC. After the computer was paid for, it took over a month for the computer to arrive. I have been waiting nearly a year for the free stuff that was promised. I have contacted Blue Hippo many times trying to get some answers; the last time I contacted them was 08-08-07. I have moved, but Blue Hippo has a new address and phone number which was given to them before I moved. Also, a $900.00 rebate was supposed to have been sent to me--which I have not seen.
It has been a major frustration for me paying out $2410.96--and to find out that the computer is not worth it.
Kandece of Longmont CO (02/04/08)
In April of 2007 I ordered a computer from them. On April 6, 2007 I called to cancel my order before they took out the $99 deposit. On April 9, 2007 they still took out the $99. I have been trying to get my $99 back since then. It has been almost a year. And they still wont send me the $99.
As a result of Blue Hippo taking the $99 out of my checking account, I had checks bounce. My bank closed my account after I asked them to because Blue Hippo tried to take another $79 out.
Efrain of Bronx NY (02/02/08)
I placed an order for a laptop. I've made over 20 payments and thought that after 9 weeks I would get the laptop--which was what I was told when I placed the order. For more than 2 months I called every week and was told that my order was being delayed due to a shipping document, which they told me was in my mail email and fax. But every time checked, it was never there. Eventually I gave up and canceled the account because I coughed out 40 bucks every week and got nothing.
Blue Hippo does not want to refund our money, and now I'm out about $700.
Douglas of Burleson, TX (01/31/08)
I signed a contract with Blue Hippo to purchase a computer on 08/16/2006. The contract reads that if I make every payment on time, that a free bonus package consisting of a 20 flat screen television, computer software bundle, and a printer would be sent. My account was paid in full on 09/14/2007 with every payment on time.
I have spoken with several reps since September, that told me it can take up to 12 weeks to ship the merchandise. Now I'm told it is under investigation. Each rep I speak with tells me that it takes up to 10 business days to receive a response.
Stacy of Brighton, CO (01/25/08)
I canceled my account with the company on July 16, 2007 and asked for a full refund. I've been calling the company ever since, trying to get my refund. I keep getting the run around from the company. They have been saying my account is under review. I'm never allowed to talk to a manager or anyone that can give me an answer to my question.
The company is holding $1,236 from me that they have refused to return to me.
Annette of Hopewell Rd MS (01/25/08)
I called Blue Hippo and was told that I could have a computer build like I wanted.
I got a regular Dell and can't use it. After several calls, I have gotten no respond, so I faxed the company and ask them not to go into my account any more and for them to send my a mailing label so that I can send it back. They kept going into my account until I put a stop check out. I still have not received a mailing label. What can I do? I can give the computer to my son, but I will not pay any more money on it, so I am willing to send it back if they will send me a label.
Yvette of Bellmawr, NJ (01/25/08)
I ordered a computer in March, 2006. It was paid off in May, 2007, I was sent the television about two months ago, but I still have not received my computer. I am told the same thing, 6-8 more weeks.
I have spent over $2000 on this computer for my three children, and they still have no computer. I thought I could improve my credit rating, and get a computer for my children in a way I could afford. Blue Hippo has taken advantage of me, lied to me, and now I am probably out of $2000. All I want is what I paid for.
Nesem of Lansdale PA (01/24/08)
I thought Blue Hippo was going to help my credit. Wow, was I wrong. I have tried to cancel my account with them twice, but they still take money out. I have no contract and no computer. I am just $746 lighter. They told me no way on a refund, although I could have a store credit. Great if everything in their store wasn't $2000. This is the worst business I have ever experienced. This is nothing short of a stick up. They have robbed so many people, and they are so unapologetic. It is insane.
I have been overdrawn in my account and late on my rent. I told them I wanted it canceled, but they just won't listen. I just want my money back.
Linda of Troy OH (01/24/08)
I was made a fool of. Thats okay; but they took money out of my bank account, and it is still all messed up. I called Blue Hippo and told them to stop. Now its after Christmas: no PC and $600 plus out of my account. When I told them I want my money, they respond, "NO, we don't do that. Go to the site and buy something." The only thing they had is a $5000 phone card. WHO ON THIS EARTH NEEDS THIS?
Money was taking out of my account 2 times a month for NOTHING, and that was a big mistake because the last 2 made my account overdraw--and that was more fees for nothing. I spent the time on the phone to this company and my bank, and the sleepless nights thinking what did I do? I gave out my ss number and my account number to people I had no idea about. My husband doesn't know; I'm so afraid to tell him.
Alicia of Slidell LA (01/23/08)
I ordered a computer on 5/30/06. I made all payments and finished my contract on 8/27/07. Upon finishing my contract, I was supposed to get three promotional items (color print, flat panel TV and $300 rebate). To this day, I have not received any items from this company. Every time I call them, they tell me the same story: the items are being shipped.
Brandy of Las Vegas NV (01/22/08)
I was having money taken out of my accounte very two weeks for a computer. I decided to cancel in June, 2007 because I never received the computer. I was told I would receive a full refund. I have made over 100 phone calls. Every month they tell me I will get the money. It is now Jan. '08, and still I have no refund.
Barbara of San Antonio TX (01/20/08)
I ordered my computer. They took my money from my bank. I cancelled my order. They said in June I would get my money back less the charges for cancelling and it would take 45 days. Well it is Oct and they escalate my complaint, then it will be another 45 days. On Nov. 20 they said it would be another 45 days. I still have nothing. I have called almost everyday. I ask to talk with a supervisor and nothing, no supvisor in sight. They do not need a supervisor on their call center floor. I cannot get a phone number to upper management. I finally got a fax number. Mr. Lafayette, who is in charge of customer complaints, writes back and lets me know to wait 45 days. On Dec 26, I fax Mr. Lafayette again and I call again and they tell me they approved my money back and to wait 45 days. Meanwhile Mr. Lafayette has not written back. Today is January 20 and I am still waiting for an answer from Mr. Lafayette or my check. All I want is my money from this company.
Megan of Friday Harbor WA (01/16/08)
Blue Hippo is a WRETCHED company! They illegally withdrew money from my account, without me signing any kind of consent form. They refuse to give me my money back. They told me it would take 10 business days for a supervisor to call me, and I never heard from anyone. I got NO paperwork in the mail; I got NOTHING from them besides $100 of my money missing.
It overdrew my bank account, and I was spoken to like a child when I called Blue Hippo. I was demeaned, belittled, and taken for my money.
Mindy of Vernal UT (01/14/08)
On October 11, 2007 I called BlueHippo. They told me I could get a computer in spite of my bad credit. I simply had to give them my bank account information over the phone. Then in about a week I would receive a contract, and as soon as the contract was signed and returned, I would receive my computer. By January 2008, they have taken over $600 from my checking account, but I did not receive the promised contracts to sign nor did I receive a computer. I called their customer service number numerous times in the two-and-a-half months. They just kept promising that the contract would arrive soon. When I then stopped asking for the contract and asked for my money back, they told me that they don't give refunds and then hung up on me.
I have paid them $675 and have been told that I will not receive any money back. I have not received a computer or any other merchandise.
Henry of Seattle WA (01/11/08)
I orderd a computor with this company. They took 100.00 dollars out of my account, I decided not to go ahead with this company when I read the horror stories on the internet. I have made a number of phone calls to them. The only answer I have gotten is to call a number that only has a answer service that never returns your call.,
MY son is very unhappy, because I thought I would be able to get him this system. I have spent a lot of time on the phone also the mental anguish it has called, not only to say about the mental heartache it has caused. We don't have a lot of money.
William of Shohola PA (01/11/08)
I financed a computer from blue hippo, I finished paying for it on time as agreed with no missed or late payments. As a promotion to that I was to have received a color tv, software bundle, 500 dollar rebate and a color printer. The only thing I have received so far is the TV. I have been waiting since 9/28/06. Every time I call to check the status of my items, I get the same answers (it was shipped and you should receive it soon). I have called almost every week for months.
Vantella of Palmdale CA (01/11/08)
In September 2006 I called Blue Hippo to order a computer from them. I was told that there was a $99.00 start up fee that was nonrefundable, if I choose not to get the product. I was to give them my account so they could bill the 99.00 dollars and then they would send me a contract that I needed to sign and attach a blank check to give them the authority to take bi-weekly payments from my account. The contract came and I did not like the content, So I called customer service and did not like their service and attitudes, so I decided not to sign the contract and not mail it back and take my losses on the $99.00.
Some time passed I was working two jobs so I don't pay attention to much detail just paying bills, until I had to quit one job and found myself always overdrawn on my account. I asked for a copy of my account and found blue hippo had been taking money out of my account for over 9 months, and never sent me anything. I called to inquire about this and when I talked to customer service they asked my ssn #. I found out they did not even have my name on the account and some addresss that did not even make sense. They continued to take my money and according to their accounts had incomplete information. I cancelled my account, But after calling and calling the account was finally cancelled in July, after they had taken more money. Then they told me it would take about 45 days to get my refund. Needless to say that 45 days has never come and they don't have any management, the only way to get management is to have them call and it takes 7-10 business days for them to call you back which of course they never do. I made a complaint with the Better business Nureau that they have never replied to. I am still calling today. They have taken over 1,800.00 dollars from me.
First and foremost, I feel violated that this company has stolen from me, taken my money without my consent. Supposedly a reputable company using reputable radio stations to advertise with them has also caused overdrawn bank account and loss of money to pay my bills.
Cordelia of Crosby MS (01/11/08)
Saw a good deal I thought, for my children, so I placed an order with blue hippo. 124 dollars down @ $41.98 weekly from 10-27-05. I was paying for it with disability and due to diagnosed with cancer had to quit payments for traveling to and from North Carolina. I was told to write and when I did, I went on the computer to buy an item for the price they took out of account. That was 2005 it's 2008 and I just can't get through. Help, I need my money. Single mother, diagnosed with cancer; HELP!
I have stress for not having the convience of using your on money and someone taking it for their own use; sounds like a fraud. All I ask is for a refund or item to replace the price of cash taken out of account.
David of Fort Worth TX (01/06/08)
I ordered a computer from blue hippo in late June of 2007, they told me that papers will be in the mail. I received the papers but my kids thought it was trash. So I called and asked for more papers and I never received them. Long story short, I finally told them to stop taking money out of my account the last week of December, because I requested my order forms for computer multiple times. I asked for my money back (because I was tired of them) and they told me they can only give me in-store credit. So i'm out over a thousand bucks
Ezra of Waupun WI (01/05/08)
I ordered a laptop computer on the telephone through Bluehippo. Stated in the other article I read it talked about paying the $99.00 and consecutive payments of $39.99. That is what I have been doing. I have made 13 payments and I still haven't recieved my product. I have asked to talk to supervisors or a manager and i'm told that they dont have one that they are allowed to contact. The only thing that they can do is send like an instant message (that is how the customer service rep. explained it) and that it goes straight to upper management.
I have been calling customer service ever since September of 2007. I was also told that upper management would contact me in 7-10 business days. They never did. Then I would be told that I would recieve my product in 7-10 business days, then 2-3 weeks and still nothing. About a month ago (late December 2007) I closed my account so that BlueHippo couldn't take any more money out of my account. I recently called and I was told that I haven't recieved my product because I had closed my account.
Paula of Winfield AL (01/05/08)
called and wanted to sign up to receive a computer. after the pymnts had been made according to the agreement still haven't received the computer. have requested that they stop taking out the payments they are still coming out.
Terri of Grant, MI (01/04/08)
I purchased a computer from Blue Hippo. It took me several months to receive it, after I made all payments on time. Finally I got the computer and it is not worth near what I paid for it - over $2,000. I could have gotten it at Walmart for $400 or 500.
Now that it has been paid off for again several months I still haven't got my so-called free flat screen tv and printer. I still have the email saying the tv and printer are on the way.
Audrey of Philadlephia PA (01/02/08)
On 11/23/07 I called Blue Hippo to place an order for a personal computer. I spoke with a representative by the name of Eddie and gave my personal mailing address and checking account information as I was informed that there would be an initial fee of $99.00. It was very hard to understand him as he spoke very fast and had a Middle Eastern accent. I was under the impression that I would receive a welcome packet in 3-5 days, in the mail to verify my personal information was correct; I was advised to return the packet to Blue Hippo, and then my merchandise would be shipped. As of 12/10/07 I still did not a receive anything in the mail from Blue Hippo. I placed a call to the customer service dept on 12/08/07 and spoke with a male by the name of Josea. He advised me that the reason that I did not receive the packet is because of typing errors to my personal information, however those errors did not hinder the company from debiting my checking account. I was also advised to call back with a fax number, and they would be able to fax the welcome packet to me.
Once the document was faxed I learned that this was a lay-away process, and I would have to pay half the cost prior to Blue Hippo shipping out my merchandise. Upon reading this information, I called back immediately and spoke to Ralph, advising him that I did not fully understand the agreement prior to speaking with the 1st representative. I advised Ralph that I was not in compliance with agreement and wanted to cancel. In return Ralph agreed to cancel my order, but I would not receive a refund, but a credit. I told him I'd have to take legal action. I have not signed the contract with Blue hippo and they do not have my signature on file.
My checking account was debited for $99.00, and I am unable to receive a refund. I have to spend the $99 on accessories on the blue hippo website. Why would I do that since I do not have a computer?
Kristin of Miami, FL (12/31/07)
I opened a account with Blue Hippo on 12/04/06. I paid a down payment of $99 and then paid $79.98 every two weeks until 3/26/07. I was told my computer was coming but it never came, so I closed the account. I closed my checking account so they could not pull out any more payments.
I faxed Blue Hippo a letter stating that I closed my checking account, and to please send my refund in a check on 5/17/07. The company said that they tried to refund my money on 5/23/07 to the closed checking account.
I faxed another letter stating that I want my refund in a check. I still have not attained my money back.
Kevin of Arlington TX (12/26/07)
My wife order a computer/wide screen from this rip-off company last April. We made payments and never got a computer. Eventually I convinced her to cancel the order since after several tries to contact them and get an answer, we were given the run around; and the person on the phone was rude and very pushy . My wife sent them an email along with telling them to cancel the order . We haven't received anything from them other than a threatening letter or two, and some calls telling us to pay up the full balance of over $3500 or we were going to get our credit messed up. We weren't going to pay for something we never received and even sent their lawyer copies of the cancellation email, to which Blue Hippo was supposed to keep their $175.00 (part of the contract if we canceled) and return whatever more we had sent.
We haven't received any refunds yet, but still are getting the threatening letters and calls from them. Please get these people out of business and into jail. They are crooks. We did and make many attempts to call them and asked for the status on the delivery date. My wife has received a letter from courts saying she is being sued by Blue Hippo for the balance of the computer that we never received and don't want.We could never get an answer from them. If anything, we should be suing Blue Hippo.--which may not be far away.
Misty of S | 
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