Beneficial

I thought maybe my husband and I were just a few of the people having problems. This company shouldn't even be in business anymore because of their business tactics and the way they treat you. We have been fighting with them since last September and still have gotten nowhere. They had agreed to a modification last September. Their letter stated we had to make 2 qualifying payments on or before the end of October. My husband and I are both on disability so we get paid once a month. I made the first qualifying payment on the first part of September. Since we got paid on the third Wednesday, I made the 2nd qualifying payment on the 23rd (that way we are always a month ahead). They took the 2nd qualifying payment and put it against our principal (we didn't know they did this).

Then in October, they called and told us we owed for October. My husband fought with them consistently and finally on November 10, he talked to a guy named "Jay". He said he saw the problem and would get it taken care of within 10 days. Then in mid-November, we received another call that we owed for November. I had made a payment at the end of October for November. My husband started fighting with them again and the manager told him there is no Jay. She also stated since we made the October qualifying payment early, they put it to the principal. When my husband told them it was supposed to be the 2nd qualifying payment, she said, "You should have waited until October and there is nothing we can do about it."

In April, after fighting with them all this time and all the lies and attitude, we turned them into the Illinois Department of Professional Regulations, Banking Division. They sent us a form and I filled it out and faxed it back to them. They sent us a letter in two days saying they had contacted Beneficial and they have until the first part of June to respond to them and then they will review it. The only problem I have is that they lie so much and they never record or put down in your file the conversation. We told them to go back to their files and recordings and they won't. They say they can't get to them. So if any of you are from Illinois, go to our Illinois Dept. of Prof. Regulations and sign a complaint. Maybe if we get a lot, the state will see that it isn't us but them.

Beneficial are liars and thieves. I took out a 10-year refinance loan with Beneficial in 2002 in San Antonio Texas. I filed bankruptcy in 2003, but I excluded the home. I continued to make my regular monthly payments so I didn't notice anything wrong. Up until I noticed one day that my balance was not going down. My home was to be paid in full on May 2012.

So, I called them only to be told that since I filed for bankruptcy, they had extended my mortgage payment to 20 years and raised my interest. I also never received any type of notice .They said my lawyer should have told me that this was going to happen. I called the lawyer who filed my bankruptcy and he told me that he has never heard of that being done nor does it state anywhere in my court forms about it. So, I called Beneficial only to be told I need to take it up with the lawyer and it's already been done and there's nothing they can do for me.

We purchased our home in 2005. The problem is that we didn't even get our mortgage through Beneficial/HSBC. Our mortgage was sold to them 6 months after we bought our home. We then were scared into refinancing our home in 2006 to lower our payments. Our payments weren't lowered, they were higher. We ended up with not only a mortgage, but a signature loan that has such an enormous interest rate that we have no hope of ever getting it paid off. In 2010, we went through a consumer assistance organization that helps people with loan modifications. In January 2011, Beneficial modified our loan but 2 weeks after our modification, they increased our escrow account by over $200. There was no notice sent to us, even though they told us that it says in their files that they were going to send one but admitted that there is not an actual letter in their files.

Well, we kept making our payments based on the agreed upon amount and now they are telling us that we are $5,000 behind and they are going to foreclose on our house unless we pay the amount in full. Also, we have paid our payments on a bi-weekly basis, yet only one payment is recorded each month. There isn't a human being that you can talk to face to face to get anything straightened out and when you talk to someone on the phone, they keep shuffling you around to other people and you have to keep repeating yourself to people that constantly tell you that there is nothing they can do for you.

If my husband and I could, we would look for another mortgage company, but we know that we can't possibly get another mortgage. Beneficial/HSBC is looking for people who don't have the best credit so that they can rob them blind. I wish there was a class action suit against them because I would want to be a part of it.

I mailed a check for February 2012 payment. The check cleared on my bank on Feb. 27th 2012 prior to due date. They have no record of payment received. I provided a copy of canceled check. The check was deposited in an HSBC bank. I have been told the claim was closed as payment not received. I asked to talk to supervisors, etc. I cannot get by the customer service representative nor do the call back. I would appreciate getting an attorney involved and look at a class action suit.

I have paid over $60k to my $28k and they only have applied $8k on my principal. They cannot tell me what happened to the rest of my money and I do want an attorney to help me.

Beneficial Mortgage/HSBC - Wow! I felt so alone in my fight against these crooks! How can this crap company continue to get under the radar of the Obama people? Where are the rip-off cops that Obama promised? I have never dealt with a company that trains its employees to be the rudest in the world. They must not need repeat business. It doesn't matter if you have been a loyal payer for 1 month or 20 years, you are treated with disrespect. I just don't understand how they stay in business and more importantly, why is it tolerated by an administration that keeps bragging about how they help people.

As for me, I'm going to enjoy watching the middle class revolution that is around the corner. Something has got to give.

I have a mortgage with Beneficial/HSBC. I was injured in an auto accident in 2004 and have been on permanent disability since. I have tried for seven years now to get them to work with me on a hardship program or a permanent hardship program. They are rude and condescending. They don't care if I lose my house after owning it for the past 13 years. I don't know who to turn to at this point for some help. I have read online numerous stories, all the same as mine, about this company. What can be done about them? They are criminals.

As I have read, many of the stories here is the same as mine. My husband went to Beneficial in 2007 and took our current mortgage then after I had been in an auto accident. This is the part I do not believe. They gave an 18-year mortgage to a person who was on a fixed income. My husband collects SSI and compensation. My income offset the rest of our bills before my accident. We stayed afloat, until my injuries worsen and I was not at work full-time.

I called in March 2009 to make arrangements with them. They told me to send $6000.00 to catch up with the payments. When I did, they sent it back as insufficient funds. How can the funds be insufficient when it is a certified check? When I called to ask why it was sent back, I was told "Well, you should have sent $7800.00." When I sent this, they wanted $9,000. Each time, a different person and a new situation. This has so much pull that the referee judge told their lawyers to provide proper documentation that will support that they did not take funding from the Obama administration.

Here is the catch. When Beneficial started closing offices, one part of the firm signed off on the Obama plan. When the sister company took over, they did not. So we will never win with this company. How does a person with a fixed income get a loan, remove the spouse's credit and become the sole claimant on the loan when the interest keeps going up and no cost of living is being issued? This company would not even consult with me. I would always have to fax authorization to speak on my husband's behalf. To date, we still are about to lose the home through either bankruptcy where you now cannot sell the home for 2 years or foreclosure where you lose it all.

People get sick, and things happen. I have lived in this home for 17 years, and my husband became disabled three years after we purchased the home. I worked hard to keep our dream, and now, this dream is destroying our lives when all we wanted was a modification to re-establish the loan. We would have taken it for another 30 years.

Now, it is so far without a modification. It is hopeless to save, unless I go bankrupt. Please get this company; they rope you in and then cut you up. President Obama, help these families. Everyone is not a deadbeat; we need the opportunity to re-establish. You would think that HSBC Beneficial would work the houses in my area which are currently under water, and every group that hears that you have Beneficial say "I am sorry, but we cannot help you." So who can?

Home Loan - I call but can never get a real person to talk to. I get the payoff and then they say you can press 7 to speak to a customer service person. And they ask you if you would take a satisfaction survey. They say they cannot connect you. What the hell? I want to speak with a person!

We have been with Beneficial for years now. From the time their stores closed and you could no longer speak in person to someone, it has been a horror show. Their sales people were well versed, and convinced us to refinance (we were naive, which sounds better than stupid). Needless to say, we have been battling with them ever since. They lose payments and they don't document things correctly.

We worked for three years to get a modification, which we got last July, only because Governor Duval Patrick of Massachusetts got many predator lenders together and held many modification face-to-face meetings across Massachusetts. But, even that has been a horror show. We were told to make payments by August, which we did, then, we received a paperwork saying that we didn't have to pay until October.

Now, they are saying that we skipped two payments, even though we have the paperwork (which has been faxed to them many, many times) to prove otherwise. We filed a complaint with the NH banking industry about a year ago about Beneficial's practices only to receive about a 28-page rebuttal from them, and something from the Banking Commission that says Beneficial has done nothing wrong.

We are amazed that a class action suit hasn't been brought against this company. Why isn't the Obama administration doing anything to stop their unscrupulous practices? How many more homeowners have to go bankrupt or lose their homes because of them? Beneficial says they didn't take any of the bailout money from the Obama administration, so they don't have to work with consumers! What? If they modified all the loans, they would still make out and get their money over time, based on the unbelievable interest rates we all pay.

This is absurd. They don't have their acts together, no one documents what they say they will. You can never speak to one certain person, and you have to tell your story over and over again when someone else calls. Someone, somewhere, has to do something to help all of us!

I took out a loan in 2004 to consolidate a few other loans, as I was a first time home buyer. The loan amount was for $5,000. I was told every year if I continued to make monthly payments on time, my interest rate would drop by 25% every year. They also scammed me and added on another $2100 worth of credit I never asked them for. I went ahead and used the credit, as I tried to call them and decline and no one was ever available. Since 2004, I have had monthly payments taken out of my bank account for $150 and I haven't missed one payment since 2004. My balance is only at $6954. So you are trying to tell me after paying approx $10,800 since 2004, my balance is still only at $6954.

I was sick with cancer so it wasn't a priority but now that I have my life back, I want to speak out on this. It isn't fair. We shouldn't be punished for perfect payments every month for over seven years. Regardless of fine print, the sales reps were misleading and it sounds like it wasn't just with me. The office on Morse road in Columbus, Ohio also had a poster claiming the same 25% off your interest. There has to be something we can do. It's obvious they have scammed more than just a few people. And it's completely ridiculous and unethical and complete **, especially with the economy today. I have managed to maintain my good credit but I am about to let this loan go.

We refinanced house ten years ago, were promised rate to drop every year by .25. it never happened. We got approved for a new loan and they added over $8000 in unexplained deferred interest. So now, we have to tap 401k to make the new loan happen.

This company's practices are nothing short of criminal. The loan officer convinced my husband on a refinance that our interest rate would go down, although the 'truth in lending' paperwork stated the facts as they truly were! The loan officer managed to convince my husband that I had no idea what I was talking about, and insisted our interest rate would be under 7% as opposed to the 9.5% in print. We have been paying 9.5% for several years now. My loss of employment, my husband's loss of employment, and us being on a totally fixed and drastically reduced income has no impact on anyone at this company! They have informed my husband they are under no obligation to reduce our interest rate, nor do they have any intention of doing so!

We are currently paying nearly three times the current interest rate. We would be grateful to have it reduced to what they promised my husband it would be, only twice the current mortgage interest rates! Of course, with the income reductions we have suffered recently and the amount of our mortgage payments, not to mention the fact we are upside down in the house, credit scores are not what they need to be for a refinance even if we weren't upside down in the house! How many decent respectable people trying to pay their debts and obligations is this company going to cheat and beat to the ground before it is stopped and put completely out of business? They need to be treated as badly as they are treating the people who are paying for their mansions, expensive cars, etc., preferably in prison somewhere, where they don't pay the people enough to survive. It would have to be their jailers.

They are rude when you call, no one wants to help. I provided documentation and they say they didn't get it, I can't help you or you have to call back. They blocked my account. They have an account setup for checks to be drafted out that is no longer in use.

I took out a personal loan for $7,000 in 2006. I have paid back over $11,000.00 and they still say I owe them over $6,700.00. I was told when I took out this loan I need to make 60 payments at $150.00. I have made the 60 payments at an average of $170.00 and several at $183.00 and many times my principal amount was never reduced or reduced at $5.00 to $15.00. At this rate it will take me an additional 20 years to pay off this loan.

I am currently in remission from colon and kidney cancer and my husband had 6 surgeries for esophagus cancer. (Neither of us has ever smoked). I was recently diagnosed with two ulcers which I believe is the result of this situation. None of their correspondence ever has a signature on it. It is just marked from the Research Department. I tried calling but I always talk to someone with broken English who does not answer any of my questions. I am not even sure where the offices are located as they all show post office boxes and in 3 different states. As my husband almost died from his cancer, he is not aware what I am going thru. Please help. I don't know what to do.

I have been with this company for over seven years at least, I have had two loans with them and have been in good standing and have paid all of my payments on time. I'm at my last payment right now and am very upset about this companies unprofessional-ism and will never deal with them again, nor will I ever recommend anyone to them and I see why they have had to close down so many of their offices. I received a letter telling me that the payment they received on 1/20/2012 reduced the principal balance on my account to $1.40 and that I owed a deferred amount of $161.80 and that I need to pay it by 2/23/2012.

I had already spoken to a representative earlier this month that told me I would just owe the deferred amount in February 2012 which would be my last payment and he sent me a history, so I knew nothing about a $1.40 past due amount. The bill they sent me said, the new balance was $65.32, so I sent that then it said minimum amount due was $66.47 which I thought they made a mistake because why would it say two different things. I called to speak to a supervisor today, who was very rude in my opinion in telling me that I'm past due by $1. 40 that was due on 1/15/2012. I got upset and told her I didn't know and I told her to check the records because I went off of what the representative told me and she said, "Well, he told you the wrong thing."

I told her with the fact that I'm a good customer, the company could have waived $1.40. She refused to waive the fee and I told her I would pay it online and I believe she blocked me out of paying it online because the online website that I normally make my payments too said pay $1.40 then when I did it it said it has to be $5.00 minimum then I tried that and it said that's too high, so now the money will just accumulate until I pay the February bill. I'm very upset. This company needs to shut down, when you call to try and speak to a supervisor, they are rude and rarely connect you, there is a language barrier and no offense but it seems that your calling a foreign country and if you ask for an American Representative due to language barrier they get mad, and I'm just very upset that I have paid this company over $5.000 and now they are making my account past due by a funky $1. 40.

They need to be sued. They had this skip a program payment and now make the customers pay the difference on it, what's the purpose of this program as an incentive to you paying your bill on time if at the end you still owe them the interest. What companies and their unprofessional supervisors will do for money. Unfair.

Back in 2002, we obtained a personal line of credit with Beneficial. It was for $11,000 at that time. My husband and I were both employed full time so the payment wasn't an issue in the beginning. My husband had to have surgery a couple of times which thank heaven we had the insurance for and that was another process in itself which started the downfall of our credit problems. In 2007, I was placed on Social Security Disability which cut our income in half. At that time, I requested them to close the line of credit. We have been trying to work with this company and like many of you, have gotten nowhere. Last week, I called to request a payment history and what I uncovered made me sick. In 10 years, we have paid back over $26,000 on an $11,000 loan. The balance as of today is over $13,000. I would appreciate any advice on what to do next.

My wife took out a loan to refinance back in 2006 for approximately $21,400. I have been paying the monthly payment, and an overage of $150. The interest rate is 13 percent. Unless I make double payments or approximately pay $500 a month, the loan will never be paid off until the year 2036. Does anyone know how to get the interest lower or know a company that would buy off the mortgage and start a new loan with us? Beneficial also has overseas reps who do not help you. Also, the statements on their website are hard to read and do not make sense. Additionally, if you do pay an extra amount, you have to call Beneficial to move the money over each time. Why?

I've contacted HFC to determine the amount due to make my account current. I was quoted and gave authorization for debits to my account for those payments. Now I receive a statement saying that I am due for July.

This is January! Why wasn't I told that I have a missed payment for July? For the life of me, I can't figure out their statement or bookkeeping. I feel that I am being ripped off.

We refinanced with Beneficial after the mother company HSBC mortgage services would not approve our hardship after my husband, who was the sole earner, lost him job of 16 years. Even with us being on welfare and food stamps and having four children, we were denied a refinance through them but was referred to Beneficial. Things seem kind of sketchy to start with. Good faith letter comes in the mail daily with different amounts. When it came time to close, we were put up against a rock and a hard place refinance or foreclose on. We had no other choice to refinance at $2000 a month and our original mortgage was $974 a month.

Within 6 months, we were in foreclosure because we could not keep up with the high payment. I tried to give the home back to the bank, only to be transferred from one department to the other until we left the house and moved into a rental because I would be damned if the sheriff was going to kick my children and I out of the house.

All the complaints against Beneficial are justified and true to facts. I read everyone's comments and they are the same from everyone and I fall in this category as well with my experience(s) with them. It's unbelievable, and I do not understand why something can't be done with them. I regret terribly ever taking a loan out with them. When it came to modifications, it's the same scenario as everyone else speaks of, continuous run-around. I even had a counselor from a housing organization dealing with them on my behalf and same setup. They tell you to send them 2 paycheck stubs. They receive; then you get a letter. They then tell you the letter was sent in error. You get another letter saying you were denied because they didn't get the documentation. You refax (in my case, pay to refax) everything again. In my case, I was approved, however, this time, though, the trial payment includes escrow.

My original Beneficial loan doesn't have escrow included. I tell them I want to appeal because my "trial" payment is too high. One representative tells you to call another person as you can appeal and ask for a lower rate. Another person says you weren't told the right thing; you can't appeal. "It is what it is; take it or leave it. And if you want, let it go into foreclosure." Yes, they even suggested that. You call them back and a different person tells you that you can appeal, after you make your two trial payments, so you proceed with making first payment. Then you start getting calls asking where the money is. You tell them you will be appealing after you make second trial payment. A new representative tells you, you can't appeal once you make trial payments. You have to do it before you make the second payment.

I'm confused, or frustrated yet? I've dealt with one representative in particular, twice now, who is very rude and he lies continuously. Whenever I leave messages with my specialist (Beneficial now assigns you a specialist), this rude person (Mr. **) returns the calls. I need to know how I can bypass the system, who I can write to, to appeal this whole mess. I can't afford an attorney, but there has to be something or someone we can contact on this whole thing.

My husband and I received a modification to our loan for 6 months. After two months of paying, my husband fell (April 23, 2011) and had to have surgery on both legs; he couldn't walk; he was in casts from his ankles to his hips for 6 weeks. My husband was out of work for 3 months, received only 60% of his salary while he was out of work and when he returned to work, he started doing half days. I called Beneficial to ask them if we could extend the modification because we had fallen deeper into a hole since my husband had not received a full paycheck for 3 months and was only working half days now. They told me that I could apply for an extension of the hardship but I had to wait until the month that the hardship would end before we could reapply (I explained what had happened).

We kept the mortgage current, but other bills were not being paid in full. I called Beneficial the first week in September to ask for the extension. The young lady I spoke with asked me a few questions and told me that they needed a copy of my husband's pay stubs (only) for the two previous months in order to confirm his pay. I faxed the pay stubs. I called to see if Beneficial received the pay stubs. They said "yes". A few weeks later, we received a letter in the mail saying that Beneficial had not received the pay stubs and if they did not receive them by a certain date, we would be rejected. So I re-sent the pay stubs. I called, they said they received the stubs.

A few weeks later, we received a letter in the mail saying that we had been denied the extension because we had not provided the documentation requested. When I called to find out what they were talking about, they told me that they needed pay stubs for my husband and myself and because they only received pay stubs for Teforie, we had not submitted the documentation needed and we were denied. I said I could fax the other stubs. I was told that was not acceptable. We now had to reapply for the hardship and now we were in the month of October and about to go into November. Now they wanted bank statements for two months, pay stubs for the Sept. and October. I believe Beneficial purposely dragged their feet on this so that they could make sure that my husband was up to his full pay and then they could say that we had sufficient money to pay the full mortgage.

After they got all of the new information, my husband was receiving full pay again. Then they told us that we made too much money to qualify for the hardship. Now we are paying the full mortgage and each month we're getting notices about having our utilities turned off and cell phones because we are behind. We still have hospital and doctors' bills for my husband as well. Things have become tighter. Now, we're going to be late this month with the mortgage and incur late fees. I'm feeling really annoyed with Beneficial because I know that they dragged their feet. You can't get a refinance because they don't do that anymore. I would never recommend Beneficial to anyone.

One of their agents also lied to me. When I called to find out if they were reviewing the hardship application, the agent told me that our paperwork was in underwriting and that we would know the decision in 3 weeks. What this agent didn't know was that I had spoken to another one earlier who told me that when paperwork goes to underwriting, you receive an answer in 7 days. I called back in the evening the same day to specifically ask someone else what was happening with our paperwork. She read the first agent's notes in the system and became very huffy with me and said," You already know the status of your case, you need to speak with the agent handling your claim." I asked her to tell me what the agent typed in regarding our loan. She was very reluctant to read it to me, but I insisted. The agent wrote: "Told client her paperwork is under review."

Then she said, "You need to call back to speak with your agent." I told her that I had one question, "What does under review mean? Is it the same as the paperwork being in underwriting?" She said, "No." I said that was all I needed to know. I specifically asked my loan rep, "Is our loan in underwriting?" and he said, "Yes". I have the dates and names of these persons too. Also, whenever you ask to speak to a manager at Beneficial, they give you a number to call, but the person is never available. You go to voice mail and the manager never calls you back. I have experienced that many times. They are excellent at giving you the run-around. Something should be done about Beneficial.

We have had a loan with Beneficial for about 8 years. The balance has stayed pretty much the same that entire time. The original loan was for $46,000, now we have $44,000 on the balance. I paid extra when I could. That was our primary residence now it is rental property and I have a few bad renting experiences. Beneficial does not care. I have explained how without the rent I don't have the money. I can't pay but that doesn't matter to them. For the most part, we have been good clients but they have not been honest with us.

I got two different answers from their collections people when I talk to them. Now they tell me if I don't do the payment, they're going to foreclose. I haven't gotten the rent from my renter and he won't have it until Jan. 3. Does that matter to Beneficial? Of course not. On top of feeling the loan will never be fully off even I got $50,000 which is more the balance. I feel they lied to us with regards to the interest rate which was supposed to 7 and 1/2. When it was my primary residence, I paid more then the standard payment and they still had this thing called deferred interest which still adds more and more. That's my full complaint to these guys. The justice department needs to hear about this.

After my wife passed away, I refinanced my mortgage with Beneficial at a high rate of 9.29%. I was told that the rate would be lowered if I made my payments on time for a year. For 4 years, I have been fighting with them to restructure the loan; they refuse. Now, they want to foreclose. I have a job. I can pay the mortgage. I just can't afford to pay that high rate. Beneficial is a company from hell.

My father has a loan with Beneficial. This loan had insurance. My brother died in the home that was insured (house fire). The paperwork from Beneficial also burnt up in the fire. Now, they are saying there was no insurance on the loan. Beneficial said, since my father could not provide the paperwork, he has no proof. Is there anything that can be done? Please help! Please email me at **.

I have 3 loans with Beneficial. I was lied to about all 3 loans. On one loan, I was told I had to purchase life insurance in order to get the loan. I paid an additional $6,000 over a period of three years, only to find out that I did not have to pay it. So I stopped it, but funny thing, they couldn't refund any of the money. I have one loan that has continued to grow, even though I make payments of $400 a month. The principal finally dropped $20, after I made supplemental payments of $100 for a few months. Now, they've dropped the payment amount.

I will never be able to get this paid off. I have called and asked for help several times, and talked to like, a dog. This is the worst company on the face of the earth. I would love to join a class action suit against them. They sucker people when they are down and out, and then drain them dry for money. I will never be out from under this debt, and I can't walk away from it, because it would impact my job. I need help! They should be forced out of business. They are bottom sucking lunatics.

I am very unhappy with Beneficial. About 5 and half years ago, I received a loan from Beneficial, and was told that I would have the loan paid off in 5 years. Every month, when I make a payment, only $15 to $20 a month comes off the balance. I owe more than I borrowed. I will never have this loan paid off. I have tried to talk to them about paying this off, and they are not able to help. I wish someone could do something about this. I am paying off a loan that will be there when I die. This is bad customer service, and I understand I signed the papers, but I was lied to. I feel this loan should be paid off, since I have paid more than I borrowed. Hopefully someone can do something about this.

They have criminal customer servicing. They delay hardship requests. Truth be known, they actually do not have regular departments that deal with hardships, modifications, etc.

It cost me money when I was approved for a refinance and was told 2 different answers when I asked 2 different Beneficial reps. I was delayed and denied a hardship request, because they said they had not received the faxed documents, when I indeed did fax them. I was given a modification, only after I filed a 2nd complaint against Beneficial with my state attorney general's office. During that complaint, I was told and disclosed things that had been denied before. I would invite anyone who knows this to unite and file a class suit against them. We need to gather all our experiences together and make them pay!

After the September 11th terrorist attacks I was laid off my job in the insurance industry due to the financial loss the company endured. Just a couple of days before the layoff, I received a loan from Beneficial in the form of a check for $5,000 - all I had to do was simply deposit it into my bank account to activate it. For a while I was using money from the loan itself to make the loan payment, I used the rest to supplement unemployment until I found a new job. After a year or so they increased the available credit so that now I had an additional $4000 available to me. Still hurting from the job loss and playing catch up I was grateful for the additional amount. About a year later, I again was laid off and in the one to two years that followed I defaulted on the loan several times. In the beginning I was calling to tell them in advance that I would not be able to make the payment, asking for extensions of the due date, any options I might have. Each time I was degraded and made to feel already worse than I was feeling for having to make the call. After a few months of the harassing I decided why bother calling, so I didn't. A couple of times they sent me notice that they wanted to help me get back on track and that if I made a payment before a certain date they would delay sending it to collections. Each time I took advantage of their offer. After I was back on my feet and financially stable again I resumed making my minimum monthly payment. At some point I began paying $175/mo and after a while. I noticed my required minimum payment was a few dollars less each month than the month before - but I had budgeted $175 so that's what I always paid.

That was years ago. In interest alone, I have now paid more than the original $5000 plus the additional $4000. And I believe I will pay it five times over before I ever see the end of it. Well, actually, I don't think I ever will see the end of it, sadly it will likely outlive me! I have called numerous times, written numerous letters, asked to have the interest rate lowered, asked to have the loan "termed-out". Each time stating simply that I want to pay this debt and move on. But never have I received a response to a written letter, and when I have called them, I got what all of you got. Now that Beneficial has closed its offices, they aren't extending credit to anyone.

My house was damaged by the May 24th storms in Oklahoma. I sent the insurance check to HFC Beneficial and I am still waiting. I have called and all I get is 7 to 10 days. Well, since the start, more damages were done to my house from other storms. They are holding ** near 30K of my money. This company should be burned to the ground and its ashes ** on. I feel so mad and it's hard to explain. I did my part and the only thing that those fools in GA can say is 7 to 10 days, 54 days later.

Our loan balance has exceeded the original amount that we borrowed. We asked to have our loan modification and it has been two to three months ago. It was horrific. Our credit has been affected due to the fees and interest. I believe that all the money we paid has not been applied to our loan.

I have been trying everything in my power to pay this off and I've had this $5,000 loan for 5 years now! Every time I call, I get someone overseas who has nothing "beneficial" to say and reads off a script.

The interest rate is so ungodly high that it's nearly impossible to pay off no matter how hard I try. They're miserable sharks. I hope to God they get shut down soon! Help!

My mother, myself, and my sister took out a mortgage on September 25, 1997. When my mother was still living, the property was in survivorship with myself and my sister. When she died, the property split into two properties (half to me and the other to my sister) but both are still under the same mortgage. Now, my sister has died, and Beneficial claims that my property is under the mortgage, but I am not, and refused to discuss the account with me.

Now that my sister is dead, her husband, who is a drug addict and is the only person who Beneficial will talk to, is not paying the mortgage, which will result in foreclosure leaving me homeless as well. And because Beneficial will not speak to me, there is nothing I can do to prevent this from happening. Also, the local court house is about to foreclose on my sister's property for delinquent taxes, which, I fear, what will happen to my land.

My modification was to expire in late July 2011. I called on 7/18/11 to request for an extension. She asked me why I needed an extension. I told her of my medical bills. She told to fax over only the required documentation. I asked her several times if I needed to send the medical bills and was told "no".

I hadn't heard anything from them, so I called on 7/29/11. I was told the the application was denied for paperwork. I was told to send the medical bills and a hardship letter. I faxed the documents to them on 08/01/2011.

I called back on 08/10/11 and was told that the application was denied because the loan was currently on modification and their system will automatically "deny" the application. She said that we could resubmit the application. So she confirmed with me that all the necessary paperwork sent was in place. I was told to give it a couple of weeks.

Here I was trying to be proactive to have the extension approved before my next mortgage payment is due on 08/25/2011. Big joke! My mortgage payment went up $361 per month.

I called again on 08/22/11 and asked to speak with someone in the modification department. I spoke to a Ms. ** giving, her all the details of the events since 07/18/2011. She told me that she would get the issue resolved. (Yeah right!) I was forwarded to a mortgage servicer, Ms. **, but all I got was her voice mail, so I left a message; no call back. I called and left a message again on 08/23/2011; no return call. So I gave it a day to see if I get a return call. Nope!

Now it's 08/25/2011. I called again and spoke to yet another person and she asked me for the extension of the person I needed to speak to. I gave her the number and she came back on the line and told me that I could leave a voice mail. I said that I had left her a number of voice mails with no return call. She said that she could take a look at the account notes. She told me that the application was denied on 08/10/11. I explained to her that was the same information that was told to me on 08/10/11. I told her that there has been no activity on the account since 08/10/11. What happened to my re-submission of the application? She told me that when I spoke to the representative on 08/10/11, I could have filed an appeal to their decision. I told her that I was never told that. She then states she will again take my information for the application.

So here we go again with all the financial stuff. She places me on hold for about three minutes to review the information. When she returns, she tells me that I am still denied, I have too much disposable income. l lost it, asking about the cc debt, vehicle loans, etc. I was told that is not taken into consideration, it's not a necessity. I asked,what I was to do now? She told me that there were other options. I said "Yeah, these programs put in place by the government that only help if your loan is backed by government funded banks."

Consumers are told to contact their banks for help with their mortgages.

Beneficial does not want to work it out, they just give you the runaround.

I am over 40 years old and had numerous loans with Beneficial in the past, all of which were paid on time, paid off and new loans were taken with no issues. Everything was fine until 2010. While crossing the street, I was hit by a car and was unable to work, therefore not able to make loan payments.

I figured that with my payment history they would work with me, but I was sadly mistaken. The female I talked to on the phone was extremely ruse and kept telling that unless I paid $4,200 on that day via credit card this loan will be going to collection. I told her I could not make that amount and offered to pay half that. But she refused to accept that and kept saying "full amount or this will go to an attorney". Fine, send it to the attorney.

So now I am in court every three months to prove I have no assets. I keep a minimal amount in my checking account in which they still take percentage. On my last statement they took $3.32, it was almost comical. I met with a bankruptcy attorney, but due to personal injury claim with possible money obtained from the settlement, I am not able to file bankruptcy. When I asked him what I'm suppose to do when I go to court, he said, "don't do anything. Show up. Tell them you can't pay. What they are going to do." I agree that the balance of this loan is my responsibility and I will pay it a t some point but the attorney said that Beneficial is nothing but vultures and I should not feel bad about defaulting on this loan. He said that they are nothing but crooks as he had worked with them so many time and they prey on people. After the dealings I have had with them, I now believe he is right.

Please let everyone to avoid Beneficial/ HSBC at all cost. Being a good customer in the past has no bearing on their dealings with you in the future.

I started trying to work with their hardship program two years ago, when my husband's job had made tremendous pay cuts, then filed bankruptcy and closed in November 2010. I have a primary and second mortgage with them. They approved my second for a reduction in about 60 days in 2009.

Meanwhile, for over 9 months, I worked with them on my primary mortgage with no luck. Lots of long nights crying, and gave up.

They kept stating to me that they did not have the correct paperwork, to which is all faxed to the same number for both accounts. I spoke to them on October 6th, 2010 and they stated my account was current; so, I continued to pay my "Extremely" high mortgage payments. Then in December, they sent me a foreclosure letter. It scared me; after all, they said I was current.

So, I cleaned out every dime we had saved; paid $550.00 every week for over five months, with them.

I contacted them again, and they told me to call the HUD department. They gave me the number which is the Free Legal Department in Jackson, TN.

All of the programs that were presented to Beneficial to help me "Save My Home", Beneficial has refused, and stated that they do not have to because they did not receive government bail-out money.

I can't believe how many complaints are on this site. They ought to be closed down and the State Attorney's General Office ought to audit this bank and close them down and give people the monies they owed us big time. I have so many violations on my loan and over charges of interest rates, and higher loan payback and it has never gone down. How fair is this? I've had my mortgage with them on 2006 and refinanced with the sharks in 2007 when my husband lost his job, and our income decreased by 38% per month. I tried to call and work with them to modify the loan. They dropped it from $1,500.00 to $1,314.00 a month. We tried that for a year, and scrambled to pay that high mortgage. I asked to refinance and lower the interest of 12%; they did to 11.25%. What a joke. Are they serious meanwhile everyone else in the country pays 3-4% interest. What's wrong with this picture how do they get away with this fraud?

I recently hired an attorney's office out of Phil, PA and I live in Syr, NY to help me fight with them since I wasn't getting anywhere. Well after I paid the installments totaling $1,500.00 to this firm, they denied this company of the modification. Where's the hardship laws which says that banks shouldn't work with the people, and we have to lose our homes which we worked so hard and want to keep them. Banks are not letting us and taking our homes, for what? To sit empty while this economy is getting worse. Who should be stepping in and telling them to work with us period!

I am so angry and upset with Beneficial/HFC. They are rude, ignorant, sharks and take advantage of the people. Where is the help here? I want to start a class action suit against them. I think we all should go for it. We need to fight and win. We have had hardships, losses and their contributing to our stress. Let's fight and don't give up. I know I am!

Beneficial Bank foreclosed on a home in North Carolina using forged documents, a manufactured assignment going back to 1986. Beneficial Bank committed blatant fraud on the family, and upon the court. Beneficial Bank stated they were the holder of the note in due course since 1986, when in-fact, in 25 years, their claimed ownership was never recorded in the land records, and we never heard of this bank until 2007, claiming to be the servicer of the mortgage.

Now Beneficial Bank admits they were a mere servicer who inherited the mortgage in 2007 from another bank we have never heard of; basically admitting to the fraudulent documents they presented at foreclosure.

We had a mortgage with Beneficial for several years when they started hounding us about refinancing/consolidating. I did not want to do it, but my husband went ahead and set it in motion. When we spoke with them about refinancing, I told them I was pretty sure we couldn't get a good appraisal because we were in the middle of some projects. They assured us it wasn't going to be an issue to get a high enough appraisal for the extra consolidation money and the payoff. I didn't want the loan and figured that was going to be our "out". Well, not only was it enough, it was well over and above what we originally discussed! I was stupid and let my husband and the loan officer run the show! We were going to get this great rate reduction every few months as long as we kept up the payments.

We did keep up for a long time, even though the terms didn't change. Then, my husband's hours were cut and I got sick and couldn't work and we couldn't pay! Now they are after us for a short sale or foreclosure! I feel like they made a loan horribly high for the value of the house to begin with, and did so on purpose in hopes of getting more money! I know we are to blame, too, but I feel like we should be allowed to new terms or something! They tell us they are doing any refinancing right now. They did tell us what to do to apply for the hardship terms but after reading about how they've done others, I'm afraid to even do that. I would consider a short sale but we're still gonna be on the hook for a lot of money and without a home! I don't know what to do, but I definitely feel like Beneficial/HSBC has been very unethical in their dealings with us!

HSBC Beneficial signed me up for automatic payment without my consent. I spoke with one of HSBC Beneficial representatives at one of the 2038 Rockaway Parkway branch. I explained what happened and had the transaction reverse through my bank. After that transaction was reversed, HSBC claimed that there was a block against them to withdraw funds from my account. I verified several times with my bank and there was no such block. I would like HSBC to credit by account for all the late fees, etc. that was accumulated during the time of November 2008 to July 2009.

I was very frustrated during this whole ordeal. It continues to be frustrating because HSBC Beneficial still won't do the right thing by crediting my account. I spent several hours speaking to numerous representatives who refused to investigate the matter. I don't feel that I should be liable because I made several attempts to pay my debt off.

My husband and I have a home mortgage through Beneficial Finance for 30 years. My husband passed away on November 16th 2009. I sent Beneficial a death certificate and received a letter saying that the life insurance on the loan was only good for five years. I have to work two jobs now just to make interest payments on the mortgage so I will never have it paid off.

Beneficial/HSBC is an unethical and deceitful organization. We ran into difficult times a few years ago and we were convinced by them to refinance with them to catch up on the cc bills which were run up prior to this. The terms of the loan changed when we arrived the first time, so we walked out. We were bothered for days, promising us this was temporary and we would be refinanced at a better rate within 6 months when their new 'program' comes out.

Well here it is, 3+ years later and no new programs. We are in tough economical times and my wife's business isn't doing well. After paying over $100k in interest, we have made partial payments for the past 3 months and we have received a foreclosure notice. I called to see what we could do to work it out and I was told that they will work with us to exit the house. I'll be ** if I walk out and let them have it! They overvalued the residence and we are unable to refinance! I, too, agree that we need to initiate a class action. Please email me if you are interested in participating.

Beneficial/HSBC is doing the same thing to myself and my family. We ran into difficult times a few years ago and we were convinced by them to refinance with them to catch up on the cc bills which were run up prior to this. The terms of the loan changed when we arrived the first time so we walked out. We were bothered for days following, promising us this was temporary and we would be refinanced at a better rate within 6 months when their new "program" comes out. Well, here it is 3 + years later and no new programs.

We are in tough economical times and my wife's business isn't doing well. After paying over $100k in interest, we have made partial payments for the past 3 months and we have received a foreclosure notice. I called to see what we could do to work it out and was told that they will work with us to exit the house. I'll be *** if I walk out and let them have it! They overvalued the residence and we are unable to refinance! We have seen a lawyer for a consult who told us that there was fraud in relation to the Truth in Lending, but he wouldn't be able to handle it. I too, agree that we need to initiate a class action, please email me if you are interested in participating.

Beneficial/HSBC is doing the same to myself and my family. We ran into difficult times a few years ago and we were convinced by them to refinance with them to catch up on the cc bills which were run up prior to this. The terms of the loan changed when we arrived the first time so we walked out. We were bothered for days following promising us this was temporary and we would be refinanced at a better rate within six months when their new 'program' comes out. Well here it is 3 + years later and no new programs.

We are in tough economical times and my wife's business isn't doing well. After paying over $100k in interest, we have made partial payments for the past three months and we have received a foreclosure notice. I called to see what we could do to work it out and was told that they will work with us to exit the house. I'll be *** if I walk out and let them have it! They overvalued the residence and we are unable to refinance! We have seen a lawyer for a consult who told us that there was fraud in relation to the truth in Lending but he wouldn't be able to handle it. I too agreed that we need to initiate a class action. Please email me if you are interested in participating. ****@hotmail.com

I called this creditor concerning my past due loan on 12/02/10 and reached Patick at **. He advised me Beneficial turned my account over to outside collection through an attorney, who would be issued a judgment and summons to garnish my wages and seize my assets. He told me they would put a lien on my personal property. I requested he stop the judgment and he told me it is too late and that a summons was more than likely already issued by my local law enforcement.

He advised me a certified letter was sent to me and returned by my local post office. I acknowledged my post office did send me a slip on a certified letter and I attempted to pick up three times and the office was closed. Their business hours do not accommodate my schedule. The tag the post office dropped off and did not identify the sender of the letter or I would have taken time off work to pick up the letter.

I asked Patrick why they did not send the letter a second time. He told me the State of Missouri does not require they mail the letter twice. How about going above and beyond the call of duty to ensure these past due loans don't get to this point? Of course, they want in your pocket as deep as they can penetrate. Patrick then claimed they made numerous attempts to reach me but all I've received are hang up calls when the answering machine kicks in. I screen my phone calls.

I made several attempts to go online and make payments using my rewards card which is a debit without a PIN number. This is not an option. I took at a title loan on my Jeep just to make the last payment of $1500.00 and now I have a $400.00 loan to renew every month. The bottom line is my income decreased substantially since 2008 (over $20,000). Patrick proceeded to tell me I should live within my means. I was living within my means.

I asked Patrick what Beneficial could do for me because they did not notify me my account was transferring to outside collection. He told me they could not withdraw the collection attempt and Beneficial could settle with me themselves if I paid $901.00 by December 31, 2010. He also advised me they would reduce my interest rate to 9% according to Missouri law. He also informed me they would still take me to court and I'd have to pay court costs, etc. If I don't have money to pay this debt, I don't have money for court costs.

I spoke with a few of my creditors and they are okay with paying my monthly payments late so I can pay $901.00 to Beneficial. Here is where Kristen comes into play. I called her on 12/03/2010 at 1:30 pm CST and she never returned my call. I then called her on 12/06/10 around 10:30 CST and she did not reply again. I called her on 12/06/10 at 11:45 am and left an urgent voice mail and she did not reply again. I called the attorney's office and was instructed to call Jim ** and left a voice mail on 12/016/10 at 11:55 am CST. I still received no response. I was tired of receiving no responses, so I penetrated the IVR system and found Ms. F. She was very helpful and requested I fax copies of my last two pay stubs and bank statements.

She advised me that she will not withdraw my outside collection and summons. I then requested she give me contact information on a manager who would cooperate with me. She told me there is no one to write. Well, I've written the US Attorney General, Missouri Attorney General, filed a complaint with the FTC, filed a complaint with the Better Business Bureau, issued a letter to Niall Booker (CEO of HSBC NA) at his New York and Illinois addresses, and issued a letter to Keith H Cannon (CEO of Beneficial Financial).

I also am issuing complaints on consumer advocacy sites. She made a snide remark about how I pay all of my other creditors and not her. Common sense should tell her this is my largest debt with the highest interest rate; therefore, it is the hardest payment to make. She also does not realize I am behind on payments to my vet, a radiology company, and a few other creditors. She actually wanted me to let the attorney do a check out of my account before my next pay period. I've read too many complaints online to let her into my bank account. Does anyone have advice of how I should proceed?

My credit rating is really bad now and I am so stressed I cannot sleep through the night. I wake up worrying about debt. I have seven horses, four goats, four dogs, two cats, a pony, and 12 chickens to feed. I'm so afraid they are going to garnish my wages to the point where I won't be able to feed my animals. This is when I'll contact PETA and advise them the wonderful court system and capitalism are going for force me to starve my animals.

My husband and I took out a loan with Beneficial in 2008 for the expense of having a child. The interest was 23.5 percent and I pay $339.00 a month. About $25.00 of the $339.00 goes to the principal. Since 2008, I have paid this bill every month and it has only gone down about $500.00. We also pay for the accident and death insurance on this loan and are concerned if anything ever happens, will Beneficial honor this. The interest is killing us financially and we feel they are robbing us.

At this interest rate, it will never get paid off. We also have a loan with them at 14 percent. I called HSBC today to see what I could do about lowering the interest rate and they told me because Beneficial closed, they could not help me. Beneficial told us after making payments for a couple of years that we could get a lower interest rate. I find it interesting that right before Beneficial in Janesville closed down, they contacted me and was trying to convince me to change our house loan lender and go with them. I told them they were crazy if they thought I was going to do that when they were already robbing me.

After reading what they have done to other people, I am so thankful my husband and I did not let Beneficial talk us into making such a fatal mistake. We are currently seeking other lenders and hoping one of them will lend us the money to pay Beneficial off and of course at a much lower interest rate. I agree with others that something needs to be done about the financial damage that Beneficial has caused for so many people.

I secured a loan (2007) in order to not default on my home loan. Interest is now at 25% and the interest payment alone is $236.00+ a month. When Beneficial (which is owned by a bank in the UK) closed their United States offices interest rates increased without explanation and communication became non-existent except demands for payment. There was/is no negotiation for reduced interest. Now, a Las Vegas legal firm has purchased the debt and is not willing to negotiate either. This is the only debt issue that will probably end up in the court system because I can't pay.

I had to take out a loan in 2005 with Beneficial to pay my taxes. There was no other place for me to turn for the money. They had an office in Glens Falls, NY. They gave me a revolving credit line of $10,000.00 at an interest rate of 12.5%; it was high but I was paying the bill down. I got the credit insurance. The office closed, and the interest rate went up to 23.5%. I called the customer help line and asked about the inetrest rate. I was told that there was nothing that could be done about it, and that I should just make more frequent payments.

The bill now was just going higher, and higher because for the 23.5% interest rate even though I was paying the bill on time. I lost my job; I made a part of a payment, and called to tell them that I lost my job and could not pay. This is where the credit insurance was to kick in that I have been paying into for 2 years. I look to find that the credit insurance had been changed to life insurance.

I was asked to send a copy of my unemployment statement to them to prove that I could not pay, and I got a paper 10/17/10 telling me that I had until 10/14/10 to pay $120.50 for the next 2 months or they wanted $604.00 and I would have to pay the larger amount any way. Well I don't have that much money. I would be giving Beneficial all but $200.00 of the money that I am getting for unemployment. Beneficial has been calling my house 3x a day for the past 3 weeks to harass me about the money that they say that I owe them. Most of it is the 23.5% interest they tacked on.

I am being ripped off by these people and about to lose our home of 25 years. Please can someone help us. My wife is an amputee since 2006. Truly, we all need to band together; something has to be done. This is making my wife very ill and she also suffered with depression.

In 2004, I was in need of some dental work done with a cost of $3800. I received this check for $6,000.00 in my name. It just said come into the office to sign for your money. I thought right on time. The lady was so friendly said I have a credit line up to $11,000. I got the $6,000.00 set up the payments in the amount of $228.00 to come out of my checking account. To make a long story short, I went back for the rest of the loan because I needed to replace my family room flooring and kitchen and some plumbing problems arose. I faithfully paid for 5 years and the amount I owed was the same as the loan even after 5 years of not missing a payment.

My job was bought out and a lot of financial changes occurred in 2007, and by 2009, it had caught up with me and I called Beneficial. They said I could go on this hardship program and pay $115.00 a month, which I did. Then about 4 months in, Beneficial started calling demanding $328. I explained I was paying the amount I was agreed to pay in the Hardship. They said, but I must pay the $328 back pay. I said the agent never said that. I stated I could pay the $115 as agreed.

They said no, they will not accept that till I paid the $328.00 now. I did not have the money. I had to go through a modification on my house and make payment arrangements with a lot of other credit card companies and got my car modified. Everyone worked with me. Beneficial, no. It's as if they wanted to destroy the customer and forget how I had paid every month for 5 years and was willing to pay for my loan. I just needed to stick with the reduced amount. I called Beneficial some months later. They said my account had gone to the lawyer and I would be hearing from them.

I got a summons to court. I took all my statements and pay stubs and bank statements thinking I was going to make a payment arrangement through the courts. What a joke, I only met with there attorney and was told if I don't pay $1,200 now, they would garnish my wages or put a lien on my home, period, and said that would be the only way to start up any kind of arrangements. Since I did not have $1,200, the process went on. Last Wednesday, 11-3-2010, Beneficial emptied my checking account, they garnished the $1,100.00 that I had in my account for my bills. I have a lot of the automatic payments set up and you know what happened from there.

I only have this Beneficial loan and my car loan and now I am forced to file bankruptcy. I have no other choice because I can't work everyday and have my wages taken before I can pay my bills. I contacted them and they said that is what they are going to do, sorry. But not in a empathic way of course. So go, Beneficial. I am 52 years old and have been working since I was 14 years old and have always paid my bills. And now I must file Bankruptcy. I cant believe this. I guess they would rather ruin people's lives than accept payments. I hope someone straightens this company out. This is what is wrong with the country now, so much greed, robbing people, people who pay their bills.

My home is in the process of foreclosure with a wrong account number and forged signatures. I don't think anyone believes me but I have the documents to prove and will fax or email them. I've contacted organizations. I've received two responses to contact other organizations. I want to retain an attorney but do not have a whole lot of money. I can't find a template to file a response for the state of Texas. Can anyone give me real advice?

My son was living in house in Kansas and making the monthly payments. We were behind when he took over the payment because we had rented it out then the people moved out without telling us. I talked with someone at Beneficial around April of 2009 and made arrangements to send them via MoneyGram $2000 and start making payments of about $530 a month.

We were given a payment modification in June of 2009 that said that our payments would be $452 until 11/22/2010. So you see, we were paying over with the $530. Each month my son would send a check with the statement that was sent to us. When he sent the April payment this year, Beneficial sent it back and said we were in default and that they had not received any payments. I have faxed them the copies of all the canceled checks and they said they did not show signs of any payments. My question, which not one has answered yet, is where did the money go?

I called Beneficial in May, it was on a Saturday, when they said they were going to foreclose and I had sent them copies of the checks. I spoke to several different people. The last person I spoke with told me that I could do a postdated check for $1826.26 and start making payments of $766.26 a month not the $530, because we were in default and the payment was going to increase. I agreed to this, he told me he would note the account and for me to call the next day on Sunday and set up the check for the $1826.26. I asked him if they were open on Sunday and he said yes. I had to call on the Sunday because they would not accept it on Monday it would be out of their hands.

I called them on Sunday, the number was 866-779-2149, I called not less then 30 times and got the recording to call them at their business hours on Sunday 8-7pm, which I did. They would not deal with me on Monday when I called. To this date no one can tell me who cashed the checks and where the money went to. My son has a severely disabled little boy and needs a place to live. I got a letter from some attorneys in Kansas City, stating they were going to foreclose on the house.

I faxed the checks to them and information with my dealings with Beneficial and have not heard anything. I just want to know if I can stop this and pay the $1826 as I was told I could, and the increase monthly rate and where did the monthly payments, plus the $2000 go we had initially paid in May of 2009 forward.

We got a second mortgage to consolidate bills and we have a very high 15% interest. No one will talk to us and all local offices have been closed. We want to get a lower interest rate.

I purchased my home in Silverton through FHA/HUD in 1989, the initial purchase amount was around $48,000.00. It had a fixed rate and I was paying $650.00 a month and the mortgage company was Leader Mortgage. Somehow it has been transferred without my knowledge to Beneficial Finance also known now as Household Finance. Now some twenty one years later, I found myself still owing them, but more now I owe $66,000.00 and I'm still paying the same amount of $650.00 on this fixed rate.

Somehow, instead of the mortgage escrow being set up to include my taxes too, I am being made to pay my own taxes outside the mortgage and the payments are still the same. Because I got hurt on the job and have been totally unable to work, which is why I made some slow payments and got behind, I know there are some late fees, but not $40,000.00 worth.

The slow payments made it so I couldn't refinance the loan so I have been struggling with it. Recently, I have also tried to get a loan modification, I can never seem to get ahead with this company. I have asked them over and over to show me why my mortgage has gone up and why I am paying the same amount, but now my taxes are not being made. Also I need to know why I owe more on my mortgage now than I owed almost twenty plus years ago. A mortgage is suppose to go down not up. I don't see an end to this predator company having me to owe them. In nine years, I will have paid thirty years for a house that isn't worth what has been paid for it.

I have asked them now several times to look into my mortgage to see what happened, thinking maybe when I was passed from one mortgage company to another, someone forgot to lower my amount to pay each month that would exclude my taxes. However, they keep telling me they are looking into the matter, but they don't have that information. This could go on forever, in the meantime I have to continue paying.

Please, if you can help me with any information. Since when I purchased it, it was an FHA/HUD home purchase. Maybe you all have a record of what transpired. Please tell me what I can do, I don't want to sell it because I have a daughter that I feel would be able to live there one day. I feel they are taking advantage of me. Paying for a lawyer might be a solution, but again there are fees I would have to pay for those services. I appreciate any help you all can give me. My name was Sherrie **. When I purchased this home, I was a single parent. It was my first purchase. I have put what little money back into the home for the upkeep of the neighborhood.

I am trying to satisfy the loan that my father has had for 14 years the about borrowed was 22,000 and change today he owes almost 26,000. After paying back over 40,000.00 in payments in 14 years, he lost his wife suffered 2 strokes 3 heart attacks and I am taking over his finances so he can live the rest of his life not worrying who is going to take his home, Beneficial robs the public of quality of life, there is no one to talk to there are no physical branches to walk into and I am not going to stop with this complaint.

I am going to the Banking Bureau, and to the President, CEO, of the Banking Division, and also the President of the United States. People are misled and unless you are in the loan or underwriting business it is gibberish to them. Education is key and these three organizations I listed bank on the individual in duress, or the uneducated. Well I am going to stand for my dad and say "no more" and I hope I will stand for more of the 70 year and older who have been taken advantage of.

Please do not take this lightly for I have been to 15 different financial institutes and just the mention of beneficial makes their eyebrows raise. I have requested a pay off amount and have yet to receive it. My request was for August 26, 2010 and it came and has gone. They are hindering my ability to satisfy this loan and it is unethical to not provide a borrower that respect if not for any other. Please contact me at any time! I'm sure you will be hearing my name a lot. My father paid diligently for 14 years and this situation has blown his credit to pieces. This is the only outstanding debt he has and lives on a $1277 SSC per month.

We are indebted to HSBC as a result of a usurious debt to Beneficial. The problem is that we have tried to resolve the matter but the bank refuses to deal with us at all. Their attorneys are impossible and horrible to deal with. They belittled my ex-wife's medical condition and refused to deal. They have fraudulently claimed service of process when my ex has an alibi for the date and time they claim to have personally served her. This was brought to the attention of the attorneys who refused to address it. We have turned it over to the authorities as we heard the Attorney General in New York is looking into "dummy" process servers.

We filed complaints with the Better Business Bureau and HSBC responded that they would love to talk with us and try to resolve it. A Michael ** was assigned to assist us. I called at least 10 times with no reply. I wrote the Vice President, Theresa ** who purports to be a responsible party and she has refused to respond.

Help. We are poor people trying to save ourselves and recover from a bad time. A bank that forces your hand into a bogus judgment and won't deal with consumers in these times must be addressed. Thank you.

Attached is a copy of the letter I forwarded to Beneficial, who phones me 5 times daily 7 days a week. I received what appears to be a poor attempt at my request for a complete breakdown for my account. The key and chart you forwarded is not understandable to me and I tried several times to make sense of the enclosed copy of your information. The only thing I could make out is the amount financed $9,999.84, the interest which is $27.597 (which I would like lowered per govt guidelines) the first payment of $308.93 and what looks like an ending balance on page two which is $9.9717.73, which cannot be accurate.

Beneficial gave my mom and dad a loan in 2006. My father was 68 years old. Retired. My mother was 65 years old. The loan was in the amount of 417,000.00. My Father died 1 year and 6 months after, 71 days later my mother died, she was battling cancer.

Now, I want to know why they gave this loan of this amount to a 68 retired man and without some kind of insurance. Don't they have to take some kind of responsibility for this gross negligence of judgment. I'm the trustee of my parents' estate. I have tried and tried to get a modified loan from Beneficial, they tell me that they don't do modification. Now the house is in foreclosure.

I just got off the phone with them and now they all of a sudden have a program for me but it's too late, I'm within 30 days of the sell. Is their any action I can take before we(my siblings and I) lose the family home? This sickens me. If anyone has suggestions please contact me.

I am on SS, and my son lost his job. We thought if we refinanced the equity in the house would pay off our bills which would put us in a better position until work was found. We had a problem finding someone until Beneficial Finance came along and offered us their help. They did pay off some of our bills, but left us with a monthly payment of $1,899.00 a month. I refused them at first, but they talked me into it by telling me that in six months we could come back and refinance again for a lower rate. I said okay, and we signed the papers.

Six months later, we went back as planned to refinance, and Beneficial Finance blatantly refused us saying we had no equity left. It was plain to me that they had lied to me just to get my account. I believe they knew from the beginning we couldn't afford this loan, but didn't care, even giving us a ridiculous APR when everyone else was paying no more than 5%. We began looking elsewhere to get refinanced. To make things worse, one day Carolina Mortgage called us and told us about a man named Steve Jolly at Jolly & Associates. Coming from what I thought was a reputable firm, I agreed to talk to them, and that same day, Mr. Jolly called me from Jolly & Associates. I agreed to a meeting with him the next day.

By this time Jolly & Associates had opened an office not far from us. We noticed one day that the sign was down and the office empty. We investigated and found that Steve Jolly had gone to jail, and was in there for about six months.

Needless to say, I stopped sending him my checks. I learned later on that Lisa, his employee, his wife, and even his girlfriend had been put in jail as well. I had also learned that the judge had declared the Quit Claim Deed Jolly had tricked me into signing was null and void, and they would go back to the homeowners. Apparently I wasn't the only one he scammed. At this time Mr. H., an investigator with the South Carolina Attorney General's office called me and said they they are trying to build a cast against Jolly to keep him in jail.

A short time ago, I received a foreclosure notice from Beneficial saying I have thirty days to get a lawyer to 'answer' it. I have tried to negotiate with Beneficial for a lower APR, but they refuse to talk to me, and everywhere I go for help I find the company is a scam, or the attorney's won't help me. I'm absolutely at a loss as to what I'm going to do. I'm going to lose my house, and there's not a thing I can do about it. No one will help, and those that want to scam me, want money up front which I don't have.

We fell behind on our mortgage payment in January 2010. My husband and I are both self-employed and payments from clients were slow in coming. I called Beneficial on April 6, 2010 and offered to make a monthly mortgage payment of $1644. Beneficial told me they would only accept the total past due amount of over $7,500 which was impossible to pay. They refused to accept any payment at all. We called again on June 30, 2010 and were told we needed to make a payment of over $10,000 to bring our account current. This amount is impossible and we offered to make a $2,000 per month payment for the next 5 months to get current which Beneficial refused.

It seems like Beneficial purposely refuses to accept payments so they can force the foreclosure issue with many more added costs. This seems so unfair. We have asked them to refinance which they told us they do not do. They are impossible to deal with. We asked if we could enter into their hardship program and they refused. Beneficial will absolutely not work with us in any way. I desperately need legal help and don't know who to contact. There has to be a lawyer somewhere who would take a class action law suit against Beneficial. Help! The refusal of Beneficial to work with us and accept whatever payments we can send them has caused our credit report to deteriorate and has caused many financial problems for us.

I took out a mortgage loan for $50,000 in 2008 with 10% interest. My payments were $795.00 a month for 7 years. I told them that at the time, I was on a limited income, Social Security and pension, and the payment was too high. I asked if they could make the loan for 15 years and I was told, no, they didn't do that. The representative at the Beneficial office in Columbia, MO said not to worry, that I could come in later and he would talk about getting it lowered. I started making payments through E-Z pay. The next time I was in their office, the man that I talked to before was not there anymore and the current person said that I could not get a lower payment. I made payments for 6-7 months and then I called and asked about a modification loan. I was told that my mortgage is the most important bill I had and I should stop paying my other bills, start getting food at a food pantry or maybe skip a few meals.

After fighting with them for several months, I wasn't getting anywhere with these people. I asked for a hardship and was told again that my mortgage bill was the most important bill I had. I also asked for a modification to my loan and again they wouldn't do that. After all of this, I stopped paying my payments, hoping they would help. At the time, I was a part-time teller at a local bank and my boss told me that if my house went into foreclosure, I could be fired. The foreclosure notice was published in the newspaper and I was not even notified. The day it was published, I was fired and told that I was an embezzlement risk. After 40 years of working, I have never been fired. I talked to an attorney and I filed bankruptcy which put the foreclosure on hold. I told my attorney that I was more than willing to make payments but at a much lesser amount. I have heard nothing from anyone until last week. My attorney received a notice from HFC that they would work with me through her. I also received a statement from Beneficial stating that I should pay a voluntary payment of $13,114.04. If I had $13,114.04, I would be making the payments.

Several months ago, a company said they would help me get a modification loan and I said great maybe we can now get something done. After about a week, I received an email stating that they were going out of the loan modification business because companies didn't seem to care about saving homes. If that is true, Beneficial must have a high inventory of foreclosed homes. To end this, I am more than willing to make modified payments.

I received a notice of proposed settlement of class action lawsuit letter concerning interest that was charged higher for African Americans. On the lawsuit dated May 12,2010, the borrower is to be given reduced monthly payments. I have applied for a hardship because of no employment. They didn't advise me that my previous hardship had ended in April 2010. Beneficial had adjusted the loan on regular payments with 20% interest. I requested a loan modification on this account, they refused. They reduced the payments on a 6-month basis. No one will speak with me on this lawsuit.

House burned on 4-29-2010. I have power of attorney for Josh. The company seems to look over it. I have been so many things. It's awful. They're going to mail papers for me but to this day, I have not received anything, June 22, 2010. They have the fire report, insurance adjustor report, pictures. Still nothing. I am still getting the runaround from all Beneficial people. All I want is to rebuild my family home. They told me three weeks, the check was mailed out. If so, I would have gotten it by now. Some of the people I talked was rude, smart, hateful, acted like I was dumb. Please tell me why are they so awful. I never said a smart word to any of them. I faxed the power of attorney and everything they asked. I'm not rich. I'm 65 years old. All I ask is a chance, if any, to rebuild my home. The house was a total loss.

I have been trying to pay my loan off ahead of schedule. No matter what I do, they never credit the extra money to my account. They put it towards the next payment scheduled or if the amount is not enough for that, they hold payment and don't credit it to my account. I have called a number of times and requested the overpayment to be credited to the principal only. It never happens. I am told I have to go to a branch office if I want to do this. This is kinda hard, since they closed most of their branches since the subprime scandal.

I have paid so much in interest! When I took this loan out, I had planned to pay it back a lot sooner than was expected by my contract. They make this process as difficult as possible! As if they don't want it ever paid off. I wonder why. Could it be the 14% interest rate they are collecting year after year?! There ought to be a law against this! Is there?

I went for a debt consolidation loan. Now I have to deal with HSBC and my loan is a mortgage. The payment has gone up twice in a three-month time. The rate is also bad. Things like paying my taxes and not letting me know until a year later, which they say they can do. I have talked to three different people and still have not gotten a straight answer. What can I do? Thank you.

I have a mortgage with Beneficial. I had to file bankruptcy in August 2008. My home was not included in my bankruptcy and my attorney contacted Beneficial and told them that the bankruptcy did not include the house and reaffirmed with them. I asked Beneficial for a hardship program and was approved beginning 8/1/08. On 3/26/09, I received a letter from Beneficial stating that I had not reaffirmed from my bankruptcy. I called them and they checked their info and discovered that I had indeed reaffirmed my account. They then told me that I owed them $4620.72. I asked them if my hardship payment had been transferred to their billing department and was told that it had not. The revised payment amount had never been entered into their system. I was told to call them back on 4/13/09 to make sure they had made the corrections. When I called back, I was told that because they had anticipated foreclosure they paid my 2008 and 2009 property and school taxes in advance.

This amount was $13,234.35 and my new monthly payment would increase from $1070.64 to $2643.11. After contacting them again, I was told the same thing: that I did not make my payments. When I told them I had and provided proof, they told me to give them time and call them again. They told me not to worry and that my home was not going to be foreclosed on. Yet three or four days later, there was a real estate agent in my backyard taking foreclosure appraisal pictures. I called Beneficial again and was told they were not going to foreclose, that my info simply was in the "system" as a foreclosure and they would rescind the appraisal order.

I kept paying my hardship total but what Beneficial did (because they never changed the payment due) was accept my payment of $1070 and hold it until the following month. When I made the next payment they took what they needed out of the $1070 to make the original payment of $1540.24 and placed the remainder back in unapplied funds.

I enlisted the help of an HUD certified agency in October 2009. Thru them I sent a request for a complete account statement. This was sent with certified-return receipt. It was signed and returned to me 11-23-09 and I still have not received this information. The HUD agency is called Friends of the North Country and after filling out tons of paperwork requesting a loan modification, I received on 5/10/10 a letter from Beneficial dated 4/28/10 telling me that I have been approved for a Trial Period Plan in request for loan modification. I needed to make two payments of $1450.65 beginning 4/26/10 and the second on 5/26/10. I called the HUD agency I was working with and told them that I had already made my May 1st payment of $1070.64 and couldn't make an additional $1450.65. They called Beneficial and then told me to pay an additional $380.01 to make the total payment Beneficial's requested payment of $1405.65 and that I needed to make another payment of $1450.65 on May 26, 2010. I received my June statement and there is no record of receiving my additional $380.01 (which I can see because of printing dates) but there in the unapplied funds section was my May payment of $1070.64. And if you notice they sent me a letter requesting $1450.65 on or before 4/26/10 but their letter to me is dated 4/28/10.

I truly do not think this will end until I can sell my home and get away from them. Since filing bankruptcy I have worked very hard to build my credit back but unfortunately, with Beneficial's poor business applications, I can not get an improved score. And that's really not the point. The point is how long and how many people do I have to talk to get them to fix their errors. They call me 4 to 6 times a day. In February I mailed my payment and HSBC sent it back saying the account was in default. In March Beneficial cashed my check and placed the money in unapplied funds. In April, HSBC sent it back.

I have been unemployed since May 2009 and have been able to manage the $1070 payments. If the new payments are $1450 for the rest of my term I do not know if I can maintain that amount. But they said the payment had to be that amount because they paid my taxes. They weren't due until September 2010. I realize this is long and I have not given every detail, but I have been keeping great records of everything. I do not know what else I can do. I can not afford to pay an attorney and not sue. Anyone would take this pro bono or what ever? But I seriously think something should be done to stop this horror. I know this is long and I am sure repetitive but I want to thank you for listening to me.

My husband and I have had loans with Beneficial in the past and have paid them off so when I needed a loan again I went through them. We had been told that our loan had death benefit coverage on it but when my husband suddenly died and I called beneficial they said that no we did not have any benefit coverage. I have sent those letters and they have turned it over to various collection agencies and I have sent them letters but now they are even calling me at my job and jeopardizing my job.

I am 62 years old and they have cut my hours and my pay at work and then I have the loss of my husband and am trying to keep up on all of my payments but do not feel that this should have to be an issue when I was told I had coverage and then they say I don't have coverage. They do not care that I have always paid my other loans off with them and when we got this one we realized we were getting older and that is why we got the benefit coverage (or at least that is what they told us). With all of the complaints about this company I don't understand why someone does not investigate them and put a stop to their mistreatment of their customers. Who is supposed to be on our side? Or is it just that the public gets the shaft from these companies likes this one.

Beneficial Finance charges $199.01 every month for a "finance charge". Isn't this illegal? At that rate the loan will never pay down because all we pay goes to this finance charge. I want this finance charge/interest rate reduced.

I am in the process of selling my home. I have several loans, two of which are predatory:

1. Peter **, et al Mortgages - He has been verbally abusive, and has even called my realtor asking questions about the nature of the sale. He has refused to send me a payoff statement. I am fearful of what charges he may apply to the payoff. He has been charging ridiculous fees.

2. Beneficial's loan has me confused. I asked for a payoff and I received a list of transactions on my account and the interest is exorbitant. My closing is scheduled for mid-June. I don't know what my rights are and if I am protected. I decided to put my house up for sale since I was in jeopardy of foreclosure with my first lender (HSBC Bank). I am overwhelmed with debt and fearful of my financial situation. I have a family and my husband has finally regained employment, but I think it's all too late.

I took out a mortgage loan with Beneficial in 2000. I lost my job after 13 year of employment in 2008 - the beginning of the economic downturn. I was out of work for about 7 months & got behind on my mortgage payment and since having a hard time catching up. Beneficial is refusing to help in any way and has threaten me with foreclosure. I want to keep the home and may be forced to do a bankruptcy. I work hard and now have a decent job, but Beneficial is not working with me to catch up with my payments. I need help.

This company has made repeated phone calls to my home phone number telling me that all three credit bureaus have given him my number. On 4/22/10, I requested to be removed from the list. The man on the phone yelled at me that he was not soliciting anything and that he was going to lower my interest rate. He refused to consent to take my name off the list. The number listed above is taken from my caller ID, but can't be called back. The other number that I found for this company is: **. I found them to be harassing and aggressive in trying to get me to take out a loan.

We have been dealing with Beneficial since 2003 and it has been okay in the beginning when we had the offices locally, but when those closed, all you know what broke loose. I've tried to save our mortgage on several occasions only to have a 3 inch thick folder of names, dates and what was talked about. We started our own business and went through a bad time in the last of the 1st year and most of the 2nd, then they allowed us to modify our loan (really meaning taking up to $200 off) which never really helped the situation anyway. We struggled to make our payments but couldn't for awhile.

Now our business is doing very well, but since we've said that, they have promised us a modification (still in process) put our house in foreclosure with a sale date of May 2010 and what I am told, changes from either day to day or week to week because they tell me to keep calling for the status on the modification. They also told us "not" to pay until the modification was approved, but it may not be approved all in one sentence. I asked why we would quit paying if we're not sure we'd get the modification. They just said don't pay.

To make sure, I called 4 other people in the dept. and they confirmed the instructions. So since we haven't been paying, now our loan is in arrears of $30,000, had we kept up, it would not be near that amount. Now they said they would take $5,000 to put a hold on the foreclosure to wait for the modification, but when our funding came through the first week of April, all of their "rules" changed and now we have to pay almost $17,000. Plus start paying our regular payments until we are or aren't approved for the modification. What is up with this company? We try to accommodate them to every extent, we don't want to lose our home, but do they accommodate us? Yes, on the phone while they are recorded, but no when you call back and they can legally say their policies have changed! If we ran our business like that, we wouldn't have any customers!

I went to Beneficial to re-finance and consolidate my home and some bills. For several years I made my payments timely, via the internet, no problem. In November 2008, I was going through some financial hardships, contacted them and they were to set me up for the "hardship" program and lower my payment. Ok, GREAT!! Well, on my 1st hardship payment, which I did online, they double-dipped into my account and took out 2 payments. I contacted them and they promised to put the money back not! I was charged overdraft fees by my bank. The next month, same thing happened and this continued for several months them double-dipping and me contacting them to put the money back plus pay for the overdraft fees.

Mind you, I had gone thru a divorce and was left with all the debt but these people-heartless-did not care. I was court-ordered to try to sell the house to reduce my debt via "short sale" my realtor contacted. Beneficial with this information and they agreed (so they say) so that they could get their money. I had stopped paying them after about 5 months of them double-dipping and not returning my money plus the overdraft fees.

Guess what? I was served with a summons of foreclosure last night! I feel that 6 months of double-dipping and overdraft fees, that Beneficial/HSBC has all my payment to date and then some and do not deserve anything more! It's no wonder they closed down. They are crooks and deserve to have charges brought against them for stealing, harassment, defamation of character, physical damages, and whatever else they can be charged with.

We financed our home in Jan.27 2009, with Beneficial Wisconsin Inc. When we applied for the loan, we did all of the arrangement over the phone because we were 100 miles from lender. We talk about the interest rate and Beneficial's loan application department told us the interest rate would be around 6% because the credit was tight and money was hard to get. We needed the loan and at the time, they were the only creditors that we could borrow from. We are self employed and don't have any way of documenting our income but that didn't make any difference to them. They said that they could just use our taxes to verify our income. Now looking back over the GFE, there was only a few things listed on it, but we didn't know what was supposed to be on it.

Here are a few things that wasn't on the Settlement statement and GFE. No interest rates, no finance charges for the loan, no disclosures, no loan terms, no prepayment and balloon terms, but they did have the loan originator fee ( Fee/Points, loan administration fee), but not a breakdown of these fees. We started the loan process Dec. 16, 2008 and didn't close until, Jan. 27, 2009. When we arrived at Beneficial office, we had a big surprise. The interest rate that we talked about being 6% with a guaranteed rewrite within 90, with no extra cost to us, went from 6% to 10.2% Yearly Contract rate. By this time we really needed to get the money, so with the free rewrite and interest rates dropping to all time lows, they convinced us that within a few months our interest would be rewritten to a low rate. So with this big surprise of the higher interest and not much we could do about it, we signed the loan.

The manager and loan officer both kept and telling as that we had 90 days to rewrite the loan without any extra cost. Then we got another surprise, the loan cash funds that was supposed to be given to us as a cash out, were written out to unsecured creditors that had a 0% interest, that we didn't want to pay off at that time with secure funds. They told us that they couldn't take the checks back and rewrite them. We were told that if we wanted the checks reissued, they would have to start the loan process over and they didn't know how long that would take. So we signed the loan, but after a few days, we had second thoughts. We refused to send the check to the unsecured debtors. We called Beneficial and talked to the loan Officer Ryan V and manager Michael K, over the next two weeks. Both wouldn't do anything, and told us the check had to be sent to unsecured debtors named on the checks.

On Feb. 17, we sent the check back to Beneficial. We endorsed the check and wrote for deposit only Beneficial Wisconsin Inc. Along with the check, we sent a request for the check to be rewritten to us, and for them to send a check for the insurance premium that was taken out of loan proceed, and never applied to the mortgaged home.

We didn't hear anything from Beneficial, no check. When we received our monthly statement, we didn't find the transaction for the deposit that we thought since they didn't rewrite the check, that they would have deposited the funds against the loan balance. We called Beneficial and asked for the rewrite of the loan that was promised, and to find out where the deposited check was. Finally, we received a check for the insurance and 3 other checks for unsecured debt March 22, 2010. All this time, we were writing and calling, Beneficial, requesting the free rewrite that was promised at closing. The correspondence from our letters was answered with a form letter that never addressed our questions.

Beneficial then sent a letter saying they could not rewrite the note because Beneficial was closing their offices in WI and were not writing loans in WI. When we receive the checks back, written to the unsecured creditors, we endorsed them again and sent them back with deposit only to Beneficial WI. Inc. and told them to apply the funds to our loan, so they applied the funds to 4 months payments. All this time, the money never left the bank but we were charged interest on the funds. During this time, the economy got real bad and we didn't have much work. With the interest at 10.2% and Beneficial refusing to rewrite and refusing to give us information on their hardship program, we stopped paying our loan.

All this time, we kept on writing and asking for the free rewrite and rules on their hardship program, getting the same form letter asking us to send them the same information that we sent and faxed a few times, and getting the response that we do not qualify, no reason why. We were still current on our loan in Aug. and in Oct. 17, we received a pre-foreclosure notice. We kept on writing letters requesting help but nothing. In Dec, we wrote 2 letters asking them to send us our voluntary escrow fund but they wouldn't send the funds to us.

In Feb. 16, they served a summons for foreclosure. On the 2/12/2010 the balance due on summons was $4,460.00 less than on the billing statement for the same dates. If we would have paid off our note with the terms of the Feb. 2/12/2010 billing statement, we would have been charged $4,460.00 more than the foreclosure summons said we owed. I would have to assume that the summons was correct so if there was an error for $4,460.00 and if that was applied to loan all the way along we wouldn't have been delinquent until after Nov. 1 so a letter for foreclosure was sent before we were delinquent. If we would have been able to get a rewrite we were promised, we wouldn't have been delinquent at this time. The funds that we paid would have paid our loan until April. We had another loan that dropped down to 4% in Feb. so the cost of money was way down in a month.

Beneficial doesn't have a judgment for foreclosure yet. But I don't know what to do, we can't get a loan, our credit rating was ruined when Beneficial put us in default.

Our home burned down 9/8/09 and we let our insurance know we were going to pay off the mortgage and rebuild so the insurance company made the check out in our name and Beneficial. We had to sign it and send the check to Beneficial to pay off the mortgage balance, then they are to send us back what is left over plus the lien and all that good stuff. The whole sum was far more than what we owed Beneficial by almost $44,000. My husband Tony calls at least once a week, most of the time 2-3 times a week, to find out where our money is.

They always tell us the same thing, "You will receive it within 7-15 days." This has been going on for a month or two. The actual phone number to call about all this is always busy no matter what time of day or night you call. Tony has a few numbers he uses to call, but he still gets nowhere. Our money has been to 3 states/3 different Beneficial buildings. We have been ready to build our new home for months and Beneficial is holding onto our money and we believe for the interest on our money all because they can.

We are probably sending them a fax tomorrow letting them know that if we don't have our money within 5 days, we will be bringing an attorney into all this and they will pay us what is ours and then some. Tony has more information on all the addresses and phone numbers, but we would love for some help on what to do ASAP. The stress and all from the fire alone was enough but to throw what Beneficial is putting us through along with it has gotten my husband's blood pressure and all sky rocketing. Mine, which is always low, is now high from the stress.

I have health problems and stress makes them worse and I have been in bed in pain quite a bit (most days) and not getting any sleep. I am having anxiety attacks, migraines. We cannot start building our home until we receive this money because it is the down payment on it and the contractors have been ready to start as soon as we get this money. With the delay of them sending us our money, it has put us way off schedule on the insurance helping us and now we are close to losing all that help (April 22nd) and we cannot afford to lose it. We still have nothing (furniture, beds, appliances) and we will have to start paying rent in the rental they put us in.

We had a "revolving" account with Beneficial that my husband used usually with his rental properties. My husband died in November 2009 and I decided to us some of the insurance money to pay off this account since regular payments weren't making the balance diminish at all. A payment of $192 would have about $172 of interest. The January bill showed a balance due of $10,056.27 so I sent them a check for this amount and this was credited to the account on 2/19/10. I received a letter from Beneficial dated February 23, 2010 referencing the account number and stated "This letter is to inform you that your account is now paid in full. Thank you for doing business with our company."

Later, I get another statement from Beneficial with a balance due of $128.31. I braved the horrible phone system they now have and 30 minutes later, I am connected with a very nice person that informs me that since I did not call to get a pay off figure, this amount of the interest accrued from the statement to the payment will be due. Keep in mind, I paid them $10,056.27. I asked them if they could just write off this $128.31 and no, they can not do this. I made arrangements after I get a final pay off figure that is $128.31. The same exact figure on the monthly bill. Not even 2 cents difference. I arrange to have this taken out of my bank account and she tells me that I will be receiving a letter letting me know that the account is now paid in full.

I get to thinking, didn't I already have one of those and sure enough I found it and called back and asked to speak to a supervisor. I got a very nice supervisor named Eva who informs me that since I did not call for a pay off figure that I do indeed own this extra interest. It resulted in my having her reverse/cancel the payment made on 3/23 for that $128.31 and I asked for my $10,056.27 back. She said she would put in a request for that and they had up to 20 days to process that refund. She brought to my attention that Feb. and March payments would still be owed so I authorized payments of $300 for those to months to be taken from my returned money.

I paid them $10,000 and they are going to go to the mat for $128.31? I have paid off other credit cards and paid the balance due on the statement. They will now have had my money for over a month and have most likely gotten interest on it but will not be paying me any, that's a given. They are just way too greedy! There are plenty other bills I can use that money to pay. It is just so frustrating that when you think you are making a good decision, it can come back to bite you like this one did. They should have honored the paid in full letter and let it go at that. The amount of money they are going after has to be peanuts to them but substantial to me.

I had no problems with my checking account until I got and started using a debit card. Prior to that, I always went to the bank to physically get cash and then just use that for the week. I did not know that when you use your check card during the weekend, it doesn't post to your account until afterwards (it is not instant). Every weekend, I would check my ATM for my account balance and always had what I thought I should have. I made the mistake of not balancing my checkbook and eventually, I received a letter from Beneficial stating I had been charged overdraft fees. When I called on a Wednesday in early February (the day after I received the statement), I discovered that my account was over $700 in the negatives and that over $350 of that was from overdraft fees. I could not understand why they would let it go that low into the negatives without informing me.

Most of the charges were from restaurants over the weekend and other luxury purchases, and I much would have preferred the card to have been declined. The customer service rep(s) I spoke to called this a "courtesy". Since then, I've done everything I can to prevent that from happening again and have rarely used my check card and have kept a close watch on my account balance through phone banking. However, no matter what, I still can't get a real-time bank statement because I'm still getting hit with transactions that have taken 3-4 weeks to go through - transactions made when I wasn't properly balancing my checkbook. I understand that I should have been balancing my checkbook, but I don't see why I should be punished for life for a mistake I made before. I'm trying to get ahead of the eight ball, but transactions keep hitting me from behind. I handed in my rent check this morning after checking my account balance and thought I had enough to cover it.

Then I found out that if the check goes through before my direct deposit, my account will go $6 into the negative because my balance was not what my phone inquiry said it was. So they tell me I will be hit with another $32 overdraft fee if they allow the check to go through instead of bouncing it, over a $6 difference! I asked them how they could deny the check for $6 this month when they allowed my account to go several hundred into the negatives last month. Again, they called it a courtesy. Of course, there are fees for bouncing checks also and fees for putting a stop on the check. I could go there to physically put cash into my account, but I recently moved and can't make it to the bank before it closes.

I am so fed up with this bank and I'm struggling to manage my finances because I can't trust a single balance inquiry. When I receive a statement, it doesn't even list all transactions. I can look at my other accounts and see that payments have been made, but they're not reflected on my bank statement. Furthermore, I believe there should be some kind of legal limit to how long a business can post a transaction to an account. There is no excuse for a transaction I made a month ago to take 4 weeks to go through. In this day of technology, my own pen and paper shouldn't be the only way to manage my finances. If that's truly the only way that banking can be done, I'd rather store my money in a safe and get money orders to pay my bills. My bank doesn't offer an interest rate on my account anyway, so it would make no difference. The cost of money orders would probably be much less than all the fees that I'm continually inflicted with.

I currently have a loan with Beneficial. Approximately 3 or 4 years ago I was unable to make one payment and asked to skip that payment (which was deducted from my checking account). I was told that I would need to come in to resume the payment as scheduled (which I did). When I went in to set the payment back up, I was told that I need to pay the skipped payment because Beneficial did not allow skipping of payments (I was not told this in the beginning). I was not able to make that payment and that made my account past due.

I made all payments except in person until about two years ago when I was allowed to set up the deductions from my bank account again (all the while with a past due amount). In February I changed to another bank and had to stop my deduction until I could set up a new account. I did not skip a payment but merely set up a new bank account. When I tried to reestablish payment Beneficial has refused to do so and has now demanded $712 payment to re-establish my bank account deductions. (those deductions were $188 and have been on going for the past 2 to 3 years or maybe longer).

I have contacted the AG Office of WV and filed a written and verbal complaint. What is up with these people? Can we not do anything to stop them? Can we go to some national news station and have an investigation done on their practices? I can't really afford an attorney, but may have to sacrifice to do so. I am considering changing my telephone number as I have asked them to stop calling (in a 3=day period in February I received 15 calls). After I told Beneficial that I had contacted the AG. they hung up on me two times and then the calls stopped until the 14th of March and are increasing as we speak.

My cell number and work number are my only means of contact. If I lose my job or have changed my cell number because of these calls, this will very stressful. I simply want to set up arrangements to pay and stop the calls. Please help me!

In September of 2003, I believe, I went to Beneficial Finance here in Vancouver, WA and borrowed $8000.00. At the time that I signed the paperwork, my interest rate was 12.99%. However, I discovered many months later that I was being charged 25.99% interest. At the time that I was to sign the papers, I remember that they stopped me from signing the contract because they needed to "make a copy" of it. When they brought it back, they said, "You need to sign it first." I signed it and thought nothing of it. What they did was bait and switched the contract for one with a higher interest rate.

Since I had no reason to suspect this, I didn't consider it possible; and thus, I fell prey to the scam. When I discovered the change, regrettably, it was my son who discovered it for me, I contacted Beneficial Finance and demanded that the interest rate change be corrected. I was told that they would take it under review and that I would have to make payments in cash until such time as their internal investigation was concluded. Again, I feel for it. I paid them in cash, never being given a receipt because they claimed that it would be mailed to me.

During this time, they filed a lawsuit against me. After the second month of not being given a receipt, I refused to pay them. I told them that I want a receipt or I am not going to pay them. My statements showed that no payments had been made, and I was being billed late fees. As I stated, by this time, they apparently had began a lawsuit against me. I continued to refuse to pay them until they credited my account for the month that I had paid in cash. About a year later, I was notified by my bank that a garnishment had been placed on my account.

Since I derived all of my income at that time from social security, I disputed the garnishment. Beneficial had obtained a summary judgment against me. I was never summoned or otherwise notified that I was being sued. I had no clue until the garnishment. Needless to say, they also obtained a default lien against my property.

After I was able to defeat the garnishment, a collection agency began calling four, five, or six times a day every day for a week. I sent them a letter telling them to stop. It took about a month after I sent the letter before the calls stopped. They received it certified mail within five days, yet the calls continued for 20 more days.

Finally, I had to get the WA State AGO involved, because the collection agency threatened to sue me again for the debt that they had apparently already sued me for. It was around this time that a second garnishment attempt was made by Beneficial Finance. I had to fight it a second time.

In 2009, I was applying for a reverse mortgage when the lien issue came up. All attempts to settle the lien always failed at the last second, literally. They reneged on our settlement agreement on at least 4 separate occasions, even once at signing. I had to file bankruptcy to clear the judgment and the lien. Needless to say, the reverse mortgage deal didn't happen.

My parents are sick and elderly and have a monthly SSI check. Yet, they approved the loan for my dad. The loan is at 14% and they were in foreclosure status. I recently received the power of attorney when I learned of my parents losing their home. A home built by my grandfather. I made contact with Beneficial Reps and wrote down all the money I was to pay on certain days. I did that, I paid, and followed the steps.

I called today, 3/3/10, and Beneficial Rep tells me that there is an additional fee of $101.00, which was never mentioned to me since calling them on 2/28/10. I asked for a number to complain how this account is being handled and I was given a bogus fax number by Rudy, Beneficial Representative. I explained to Rudy that I wrote down all the instructions and information, so the account could be current.

And today, 3/3, I learned that they are adding fees that were never explained to me or my husband. It's a joke. How can a bank take advantage of people who are in a set government income? How can they approve loans when people obviously are going to have a hard time to pay? Why the abuse and misleading information?

I took out a second mortgage over 10 years ago, and in that 10 years, the amount of money that I owe has not gone down. I have been fighting with them back and forth for years about the 14% APR they are charging me. In the beginning of 2009, I had a really bad year. It started off with me being diagnosed with a illness. Then my 35-year-old sister past away, and she did not have any life insurance.

I lost my job after 20 years, because I was sick. I had to see a doctor every month, and I didn't know how I was going to pay the doctor or for my medication. My friend and my uncle passed away. Then, I ended up in a Pittsburgh hospital, because the doctors found a 8-cm mass on my ovary and thought it was cancer. After many tests, I had surgery in November 2009.

During all this, I filled out the financial aid form for Beneficial for help. I filled it out 3 times, and I never heard anything from them. The only time I ever hear anything from them is when I am late on a payment. When you try to talk to one of their customer service reps, you cannot understand what they are saying. They speak broken English, and it just makes you want to hang up.

I ended up in the hospital for 2 weeks, and my mother said that they made a total of 47 phone calls in one week. She even tried to explain that I was in the hospital, but they kept on calling. She made the payment for me, and 3 days after the payment was made over the computer, they still kept on calling.

I wish they will reduce my APR, and stop all the phone calls. If I actually had someone who could speak English, would work with me, and stop lying to me... but I know this will not happen. I don't trust Beneficial at all, and I would refinance. But I filed for bankruptcy 5 years ago. This company will stress you out to the maximum. You can't believe or trust anything they tell you. I strongly believe that I already paid them back all there money plus interest. I am tired of it all, and I want them to leave me alone. I will never take out another loan with Beneficial again. It a big mistake that I made in my life.

I was contacted by Beneficial/HSBC personnel to refinance my home. I went to the offices and spoke a loan officer who was able to get the refinance loan. I then made payment arrangement through the EZ Pay program. That was the first problem. Beneficial didn't deduct the payments on time even though I filled out the paperwork for the deductions. I got a call 8 months later saying I needed to catch up my payments. Because of Beneficial's ineptness, I had late fees to pay in addition to several half payments. They would not accept a payment plan event though it was Beneficial's fault the payments were not deducted. I borrowed money to catch up the payments--but then I had another problem.

My neighbor's pipe broke and flooded my townhouse and I had to make the repairs myself because my insurance company would not cover the damage. That caused me to fall behind in my payments. I contacted Beneficial/HBSC to explain my situation and ask for a payment plan. I applied to Beneficial for help such as hardship or forbearance. Beneficial/HSBC refused to grant anything. The reason was they don't follow the guidelines for the Making Homes Affordable Program or any other guidelines set by the government to help homeowners keep their homes. I was told that also this by their Hardship Department: cell phones, house phones, long distance service, internet service, cable, credit cards, medical/dental bills, unexpected home or car repairs and satellite TV service are not considered as bills or necessities.

All of these are considered luxuries! Not one of these items would they take into consideration in determining a loan modification or a forbearance program. I am now trying to borrow additional money from my family and working a second job to catch up the payments. I am not broke, but I am putting every penny I have into paying Beneficial/HSBC. I am always getting rude phone calls with people threatening to garnish or foreclose. It is exhausting, but I am not giving up. I am filing a complaint with Maryland Attorney General' office. Please tell anyone you know to beware of Beneficial/HSBC.

We took out a loan in 2007, and it had a $10,000 limit. That was including a 3700 LOC that was revolving. When we were told our payments wouldn't deviate from what we were currently paying if we took some of that revolving, we did, because we had to have some medical work done on me. I got upset when our payment went up by over $100.00!

We dutifully paid it until November 2009, when I sent them a letter (certified, of course) to their folks in Pomona, Ca that supposedly help when the chips are down. I told them in the letter that they had 15 business days to get back to me with either (A) a counter offer to a proposed modified agreement I had sent them or (B) an acceptance letter.

I also stated on there that if I did not hear from them, by certified letter, it was as good as accepting to the terms. I told them I was only paying $75.00 a month (down from almost $300.00!), and the payoff amount was only going to be $2300.00. It's amazing what you can do when your back is against the wall. We aren't looking for a free ride, but by golly, they aren't going to lie to me and cash in on it!

I have not heard anything back from them, so we have been paying the $75.00 a month, although they refuse to reflect that on my statement. I will do what I have to do, get rough with them if necessary, as they are inaccurately reporting to my credit agencies. This is a bum-kiss operation, and I don't know why they are not shut down completely!

I don't know what address to put as every letter is from someplace else. I lost my job in July 2009 until November 2009. I was bringing home $3500-4000 per pay at previous job so it was okay for mortgage payment of $2450.00/month. After being on unemployment and bringing in $1600 a month for 4 months, I was unable to make mortgage payments and all other responsibilities I had. I even took out my 40lk although I lost half of that as well with the down market. The last mortgage payment I made was the end of August and I called Beneficial and told them that I just didn't have anything to give at that time.

When I got another job, my wage is now only half of what I was able to make. I called Beneficial and told them that I really needed a loan modification as now my home was only worth half of what the mortgage was worth and my wage was only half of what I made. I was told I don't qualify to have that done. My take home pay maybe $4100 a month and my payments of car insurance, house insurance, power, etc., is $2065 and that does not include food or gas to drive to work. I also take care of my granddaughter, son, and mother of granddaughter in my home. There isn't enough to do all.

I was told by an agent to tell my son to leave and take his family with them, give back my car to the auto agency, don't help my son with anything as he needs to grow up, and then I should have enough. I told her that if I lived alone, the only difference in my debts would be that I still wouldn't have any more money that I do now as I still don't have enough to eat or drive to work for the month. It was useless to try to talk. I mentioned seeing a lawyer and doing a loan modification through that source and was told not to bother, loan modifications would not be resolved except through them, but they won't help.

I told them I could pay $1000 a month now that my salary was cut, but they have not responded to that. I told them my home was worth $145,000 now and that at a normal interest rate my payment would be affordable and to sell my home, they would probably only get $90,000 as that is what the homes are selling for when foreclosed. I said just keep me here in my own home and reduce the loan and they would still get their money and not lose more by selling it. No answer to that either. I am just planning on leaving here and they can have it. I can only do what I can do now that my income was slashed in half.

I had a 1996 Chevy Blazer financed through Beneficial. The auto was paid off over 2 years ago. They still haven't sent the title to me. Same for my mobile home, it was paid in full last year and I still don`t have the title to it either.

Our payments are not been applied properly. Insurance have been purchased without our authorization or approval. We have been making calls which have not been solved. Every statement we received has a different address and our mortgage does not seem to go down at all, neither does our loan. We are behind on all our payments due to this. I have a heart problem and this whole situation is making me get worst. I have gone into a deep depression as a result.

I got a loan from them for $5,000 paying $167 for the past year and it's back at $5,000. Who is in charge of them? This is absurd. How is my balance ever going to go down? Every time I call, someone who I don't understand just says "sorry, we can't help because we are no longer in business." Nobody can help us. We were all scammed, it's so frustrating and I don't know what to do!

They put insurance on my home, I did not know. Now they want two payments or I lose my home. It has been a nightmare with them. I have bad health and it is taking a toll on me. I keep getting calls from different people. I don't want to lose my home.

I was contacted about my loan with Beneficial in 2002-2003. I was over charged for five years. The lawyers got all my information down and everything I had to support my claim. I have not heard anything in the last 3 years. What happened with my lawsuit? Who do I contact? Beneficial has moved from Cleveland, MS 38732. No one here knows anything. We need help. I suffered with five children and my home because of Beneficial.

I took a mortgage with Beneficial in 2006. Since then it has been a ride to **! They take money, put in dump bucket, doesn't get applied, late fees, and they have filed foreclosure on us. When I called to ask how much was needed to get out of foreclosure, I was told $5197 and change. I borrowed from my parents. I called to give them $6000.00 and they refuse to take money because they now say I owe $19,000.00 from $12,000.00 two weeks ago, and we still don't know how they arrived at that figure! They refuse to work with our attorney for a modification that we applied for back in June of 2009, and the firm we hired for help with the modification closed up with our money. I am going to go on National News if I have to. I am so tired of being ripped off. They say their CEO is in Europe, and the only people you talk to on the phone here are the rudest I have ever dealt with.

i took a loan out for some dental work in 2005 and it was for 4500.00. i have been paying 106.00 a month on it and it just never seems to go down. my last statement says i hae 30.00 available. this is ridiculous! they are loan sharks. at that rate i will never get it paid off. i am paying more than the amount that is due each month. when i called them to lower my finance charge they told me they couldnt do it and wouldnt give me any reason why. besides bankrupting...what can i do?

Even though I contacted Beneficial 11 months ago about interest they were erronously billing me for a check of $3,700.00 they said they sent me as part of a personal loan, I still continued to be charged for interest fees as a result of this supposedly $3,700.00 loan! No check ever came to me and no check was ever cashed.

Because of this, I quit school to take care of this issue. Beneficial kept telling me on the phone that they would make it right. My credit was in the 700's and have been faithfully meeting all of my other financial obligations until they started reporting on this error they made. A month ago I send them a certified letter requesting that they restitute my credit to what it was before they recklessly ruined it. I wrote Beneficial they had 30 days for them to respond or I would seek further restitution. This included filing a complaint with the FTC.

Is there anything I can do restitute my time and money that they owed me? I kept paying Beneficial 20.00 every month on the interest they said I owed Beneficial. In the meantime they ruined my credit. I would greatly appreciate if you could tell me one way or another what posibilities or options, I have or do not have. If there is anybody else out here with the same problem please let me know, so that we can band toguether!

Beneficial has refused to respond to the debt managemnet company we are currently working with. Instead, they hire an attorney to try and post a judgment. We are currently paying $213.00 thru debt management and my payment before was $150.00. They received a bailout but are unwilling to work with people. I do not want a judgment on my record. They only give you people from out of the country to talk to until they hire an attorney. Craziness. All my other debtors are satisfied with the arrangemnet!

I am still being charged for one to two hazard payments each month even though I have called repeately to demand Beneficial stop. I have been told the policy was removed and the charges would stop; Beneficial is 4 months behind I need to have patience and the last call I made Nov 10, 09 I was informed Beneficial was quite aware that the policy had been cancelled but I would continue to pay it or else. Else meaning I would lose my home if I didn't continue to do as they dictate. I have a bad credit rating. I cannot sleep. I have developed irritable bowel syndrome. I am irritable with my family. I feel like I cannot go on any more.

I have every shred of certified mail reciepts, and whatnot to stand up in court. These people are a fly-by-night outfit, and I am getting sick of these "loan sharks" out to screw the american folk that actually work for a living. I'm doing everything I can to make sure I get the point across that no matter what background you come from, they can't push normal people around just because they made bad loan decisions and lost [all]!

I made a payment to my Beneficial mortgage. The payment was placed in a holding account and not posted to my account. Beneficial is demanding more money before posting my payment. This is causing me undue mental anguish

My mother passed away in nov. 2007. that same week I received letter to pay for homeowners insurance or they would force insurance. I did get insurance and also asked for a hardship. letters from hardship states permanant hardship with reduced interest rate. but I am still being charged deferred amount of I guess old interest rate amount.

Since Jan, 2008 of getting hardship, I was getting calls continuously from collection saying I was late on payments, 30 day then 60 day and 90 day. all reported to credit bureau. over 9 months into hardship loan. of argueing, calling, faxing insurance, talking to over 20 plus people, supervisors, insurance, customers service, and hardship dept. I was told they were putting my monies paid on time every month into a reserve account until the full monthly payment was there to credit my account. wich would include a forced homeowner insurance amount they were billing me for in 2006 that I didn't know about..my arguement with them and they never told me for over 9 months because I paid insurance in 2008 per letter and did not know about forced insurance for 2006.

and because I was late they cancelled and raised my hardship payment, every month I was being charged a late charge on top of hardship and forced isurance that I was never told for what year I was paying for I thought was paid and no one would explain only to fax over my insurance copies with no call backs, payment I paid every month, this efected my health so bad and drove me crazy. My home is not worth the balance owed, because of recession, and payments I can't afford, so I will have to rent my home to pay payment.

have asked for payoff amount. and did what they said 4 times and they wont let me know.

I have spoken to so many people I can't think straight.I spoke with a manager on 10/02/09 & decided to use my online banking system to make my payment.My bank statement shows a payment was cleared from my account to beneifcial on 10/09/09. As of today, 10/14/09, Beneficial shows my account as 13 days past due. I faxed a letter to them asking that they have a manager call me this evening. We'll see if that happens.

This company is such a rip off I will love to refinance with another company, but due to the 5 lates listed on my credit report I am unable to proceed with another company. I have made several request for Beneficial to fix credit report. I have had no success.

I took a Home Equity line of credit in Feb. 2008 in the amount of 15000.00. First on my monthly statement indicated I could "skip a payment". I did. But what the dont tell you is that you still have to pay the interest for that month.At that I had avalible cash. I was charged a late fee for that month and an over the limit fee. Itook me several months to get them to try to get it right, the never did because the over the limit charge was never removed. In Sept. 2009 I made a mistake and paid two payments for that month in the amount of $700.00.($350.00 each). Sure they subtracted it from the loan but then they added the interest and insurance and only $49.00 went toward the principle. I read a lot of complaints about Beneficial, is anything being done? Are these practices legal?

Every time I call these people I get a different story. I actually got hung up on last night. Brenda told me they won't accept a settlement of the loan if I got the money if I refi mortgage to get the cash my mortgage. I never heard of such a thing. I have equity and that's my money!!! Then today, Mercedes tells me she doesn't know why Brenda told me that.

Frank on Monday gave me hardship number and address. Number doesn't work. I asked for the number again today from Mercedes and she said you can't apply on line; you have to do 20 minute app on phone with her and no guarantess. AND Brenda last night tells me that being overextended is "no reason for a hardship". I told her I am going to look into unfair debt practices. Told her to hold on (because I was driving) and she hung up on me!!!!!

I am about ready to lose my mind with these people. I almost feel like just letting it go and finding my happy place but that probably will end me up in court. I will be looking to complain to AG or DA or someone over this.

My husband got hurt on his job in 2008 and we had the disablility insurance with the beneificical we would fill out the paper work and fax it in and they kept saying it was incomplete and finally my husband, a lady from beneficial and the insurance company had a three way phone call and they got it straighten out and payments starting being paid. Then my husband return to work for a trial period to see if he could resume his duties and he couldn't so when he tried to get back on the disabililty insurance to make the payments they told him beneficial cancelled the insurance in august of 2008 but them contuine to make payments until march of 2009 and no one can give us an answer on why they cancelled or why we were not informed that the insurance was cancelled and i am know behind of payments because of this.

i have had loans with beneficial for 5-6 years, never missed a payment, credit reports shows that, they automatically deducted from my bank account each month, one day they just quit deducting, i went to their store location and they were shut down, closed and moved out, now they have hurt my credit report and i get calls from a collection company, i did nothing wrong yet my credit report is damaged because they went out of business, help, where do i go,

Have my mortgage with Beneficial. Pay my own property taxes. Beneficial inadvertently sent a 5000 check directly to my county for taxes (without notifying me). Check was returned to Beneficial by county because we already paid the taxes. Beneficial charged my account, doubled my mortgage payment and even though they verbally acknowledge the check was returned to them, they still have not rectified the account and my credit report looks like I am 3 months late as a result. Cannot get one person who can help me on the phone at Beneficial. Spent weeks talking to several departments to no avail. Requested documentation from them via certified letter. No response. Requested faxed info from "supervisors" - no response. Contacted the Attorney General for assistance.

They are relentlessly calling my 71 year old father in law. He has no business with them and has no loans or mortgages, they call every day, 7 days a week starting at 8AM and not stopping until 9:30PM EST, even on Sundays. The lady is RUDE and will not give her name. Tells my father in law, "I can call you as many times a day as I want". They call every two hours on the dot every day. Shady business and VERY RUDE!!

I received a check from Beneficial during Fed 2002 for $5,000; in mid 2004 I fail behind on payments when I relocated to the Washington state area and thought Beneficial was helping me to bring my loan current; and I made payments each month. In 2004 I was told that my loan would be paid off 02/2009; In Feb 2009, I called Beneificial to find out my last payment amount; i was told over $905.00; I told the representive that I wanted to get this paid off so, I started paying $250.00 instead of the $173.20 required.

today, I called Beneficial and was told my balance is still 217.00 with an additional $105.00 NSF fee from 2006? I asked why is Beneficial now stating I have an NSF fee? I asked if I could pay the balance of $217.17 to stop the interest, then pay off the NSF charge in a week; I was told yes, but I would still have a knew pay off amount; I asked do Beneficial change interest rates on NSF fees, and they stated no; I asked why would there be additional changes if I pay the account balance first then NSF; I was told that one could not do that; I called my bank after getting off the line with

Beneficial the representive said Global Credit Union records show I have paid Beneficial $1,126.00 since Jan 2009; Beneficial stated that if I ask for a settlement amount, this will go against my credit; and even if I do get the settlement I still must pay $257.00. every month it is a different story; but one thing is for sure, I continue to have this debt no matter how much I pay.

took out a loan 4 years ago, used my home to borrow money for my business. we got $15000.00. the loan was for five years at $240.00 per month. we have been paying every month and now we owe $15,433.20. it should have gone down by now, i tried to call to talk to someone to find out why it has not, all i get is automated answers just giving me a figure i owe an when i am making the next payment, i want to know why it hasent gone down? where is my money going?

i put in for a hardship application , sent in the nessissary information. a month later recieved a letter that the information was never recieved and needed to resubmit the proper info. after resubmitting the proper info i've been waiting and calling to get an answer.a month later i call and am told my application is expired and need to resubmit the proper information .how long can that go on?

In June of 2007, my husband and i started looking to consolidate our debt with a refinance of our mortgage; we filled out a few apps, and were called back by Beneficial (although i don't think we applied with them). They offered us a loan that would allow us to pay off our debt, refinance, and cash. The interest rate was super high (9.74) but they kept saying, once your credit is on track, next year you can refinance for a lower rate. I didn't really want to do it ,but they kept persisting; they didnt' verify income, they had me write a letter stating that i made a certain amount of money from home, because they couldn't take my part time job into consideration (i had a full time and a part time job).

They have since closed their offices, and my husband lost his job, so i tried to apply for the hardship program, all i get is the runaround; people who don't speak english, who won't tell me what paperwork needs to be filed. We had to move in with my husband's grandmother and rent our house to friends because they will not work with us and we cannot afford to sell. I feel like they took advantage of us completely and wish i could take legal action (anyone know of a class action suit?)

in 2006 i borrowed 2000.00 i now have to pay back 10,000. how do u get such a high finance rate i can never pay this off. i called five numbers trying to get hold of a president or a ceo but to no avail but they can still get my money out each month. i have been paying app.215.00 a month for three years. now u do the math the more i pay on it the more i seem to owe. someone is getting rich somewhere a rip off. i want my money back .

I have taken out a loan about 5 yrs. ago and I have been paying 300 mo. since then. The loan went from 11,000 to 10,369 they have been ripping me off in the finance charge department. My intrest rate is around 21%. But even so 5yrs. at 300 mo. my balance should be a lot lower than it is.

My boyfriend and I took out a refinance loan with Beneficial in March 2007 for a fixed rate on our mortgage because the company we were with could not refinance in Indiana. Beneficial put us in a second mortgage (as we thought at the time) of 15,000 to help pay down credit cards and money for my boyfriend to fix his truck. They were suppose to pay my lease car off, but was told there wasn't enough cash funds to do that. We were confused on that, but they could pay all the lease payments to the end of the lease term which was July 2007. Thanks to them for giving us bad credit, we couldn't get a loan to pay off the lease car, which was only a $7,400 loan.

The car had to be returned. Since, I am disabled, I cannot walk to far. I have several health problems. I did find a car lot that didn't go by my credit score, but went by our budget of what we could afford. We really couldn't afford the car, but my boyfriend couldn't afford to loose work when I had a doctor's appointment or other places that I would have to go. But anyway, the first year $1,240 of escrow was taken out of our mortgage payment. In 2007, we get a letter stating that our payment was going to raise from $616.00 to $691.28 because there wasn't enough escrow taken out. HUH? I am disabled and exempted which I have no property taxes and my house insurance is less than $700.00 a year.

I called them in January of 2007 and stopped the escrow because the $1,240 would be plenty of money to pay the house insurance for 2008 and with money left over. So, 2 months later I get a letter of forecloser because I was 2 months behind. WHAT? Looked at my bank statements January and February payments of 2007 were taken out of my bank account and was not posted on my account. Of course, I called and threw a fit. I have been in this house for 12 years at the time and they were not going to kick me out of my house because of their mistake. Then, in May 2007, I get a letter from my house insurance stating I was being canceled. WHAT? I called them and told them Beneficial took $1,240 of escrow out and the total year should have been paid already. They told me Beneficial was billed, but they didn't pay. SO WHERE DID MY $1,240 WENT TO?

To this day, not 1 customer service person can tell me where the money went to. So, I made arrangements with the house insurance company for me to be billed for now on and they gave me time to make the first payment since I was not billed. Our 1st mortgage with them is at 10.430% which since escrow is now taken off, we pay $447.00 a month. The contract states after the 1st year, the payment will go down each year there after. Excuse me, why are we paying the same amount still. The second so-called mortgage of $15,000 was set at 21.000% and payments of $114.00 a month. Later, we find out that the company stuck us in a revolving account we did not ask for.

In 2007, I asked repeatedly to rewrite this second account to a straight loan to pay it off. We have been refused ever since. Now, this loan is over $17,000 because of finance charges. When my boyfriend was hurt on the job last year we filed for hardship, we recieved a lower interest rate on both loans and the payments were lowered. We recieved documentation in the mail for our new payments. This year we applied again for the hardship because my income alone dropped $600.00 when my son turned 19. Yes, we were approved again, but this time they backed the hardship back a month.

I called twice a week in May of this year to find out the status of the hardship because I haven't received anything in the mail. I was told on the phone when I called the last Thursday of the month of May, I was approved May 26, 2009 and I needed $299.82 for the 1st mortgage loan (mind you I already paid for May) and $171.00 for the revolving loan that we did not ask for by May 31st. WHAT? How can they do this without sending me notice of the new payments? I was told that they didn't send out letters of notification.

So, now my hardship is screwed up and I am behind on the second loan because they changed this without notifying us. I am only on disability although my boyfriend does have a job as a roofer, but in the winter time we have to live on my $846.00 disability check when there is only work for him a day or two a week. Before Beneficial closed their offices, I had called and called to get both loans changed to some type of veterans loan or federal loan program because of our financial problems. They still wouldn't do anything to help. I had already told them that before this hardship is over, I will be applying for another.

I have went to a debt counselor here, and thanks to her help for getting us on the first hardship program. She gave me a number to call a person at another mortgage company for help in understanding what Beneficial had done. They couldn't refinance me because of our now poor credit score. But, he did tell me that he thought Beneficial was banned from the Federal govenment. They were not to take escrow out and they could not put their customers in any federal program or veteran's program because of bad business practices. Wish I would have know this before we signed these loans. Beneficial stole my escrow money and I feel they have been breach of contract. Plus, pulling my payments out of my bank account and not posting them so they could foreclose?

After reading all these complaints on here, it seems like the Federal government would step in and help all of us. Buy our mortgages from Beneficial and rewrite our mortgages to fit our budget so our credit ratings would get back to where it was before we got with Beneficial. Someone at Beneficial is taking our money, not only mine, those that are on here with the same complaints, this needs to be stopped. People being chased out of their homes because Beneficial is charging way to high of interest rate, for what?

Closing all their offices and laying off people, so the owners of Beneficial can have more money. When is the government going to step in and shut Beneficial down for robbing their customers? I will fight Beneficial daily to save my house from forecloser. I have now been in my home for 15 years. I have rented from 2 landlords, the second landlord, I had bought on contract, then went to a mortgage company.

We refinanced with Beneficial for a fixed loan. And boy, did they fix us right to the poor house. I wish I could sue Beneficial for not going by the contract, but considering they screwed us by holding my payments and stealing my escrow, I guess I don't have a law suit. Since Beneficial refused to rewrite both accounts in 2008 when our income had dropped, we have been chasing shut off bills from last winter. I am on medication to help me sleep because I had trouble falling asleep. Worrying where and how we are going to pay the next bill that is due. My boyfriend owes his boss so much money because we had to borrow from him to get a new water heater and get money from his boss to pay shut off bills when we don't have enough.

So, with his boss taking out so much a week to pay him back, also makes us short when most of the bills are due at the 1st of each month. We are never going to get caught up with our bills, if we have to constantly borrow money from his boss to make ends meet. We are so drowned in debt because of Beneficial it has caused both of us to be so stressed out that we argue, but not at each other, at Beneficial for putting us in the poor house.

looking at my mother mortgage payment my mother finance her house after she had paid it down to 5,ooo dallors she went and borrowed 25.000 dallors approximately 10 or 12 yrs ago from beneficial she pay 420.00 a month and it still high she have been in the same house for 38 yrs house was 17,900 first purchase my mother is 82 yrs still say the amount due is over 28.000 i want to know where is my mother money going and in 2006 she owed i4.000 on one loan and on the same loan 2009 she still owe 13.000 pay very month on both loan a total of 200.00 on one and 220.00 the other

This loan is costing us money each month but its not going towards our balance its going intheir pockets and yet no help at all. 16,000.00 of interest how does that happen? I want to turn them in and something done. We owe the money we will pay the money but for heavens sake we should not be over the limit right now after paying 16,000.00 where does that go to? I have been laid off several times and thru all that they would not help

Obtained a home loan that ended up being 15.5% intrest rate and a small $20,000 that is 22.9% on a home. We have not been late on a payment but it is dogging us to make pymts in this economy. They will not give a payoff and will not rewrite the notes to lower intrest and pymts. An attorney contacted me from Nevada but wanted $3000 to try to help me. Another Company has stuck me for $400 they said was refundable and refuse to refund now.

after falling behind two months they acctualy sent two big loan collectors to my front door demanding a cash payment on the spot. I have never before or since that time saw or heard of any other company using such extreem tatics. I found it to be very rude and unprofessional

trying to modify our home loan we have with them. they never answer the phone calls, are they exempt from are goverment laws. even ther web site is is down, whats going on with them. they sent a letter stating they will forclose on our home

i have a home loan with Beneficial and due to a drastic change in our income had applied for a hardship loan rate deduction in house payments.They sais we didn't qualify even though our income dropped over 10,000.00 dollars that year!Now we are trying again and the foreign speaking woman REFUSED straight out to even tell me what the qualifications were for that program.

I said"you HAVE to know your own criteria." She said just send in the required documentation.After aurgueing a while longer i hung up,called back thinking i would or could speak to, at least a person i could understand. NO.Same thing all over again,then i asked about a loan modification. They sent me a letter telling me they would help and when i called they ended up point blank telling me to pay what i owed or they wil forclose on my property. I asked why wouldn't you want to work with soomeone who wants to pay,only make a lower payment as opposed to no moneu=y,and anempty house that someone will have to watch doesn't get damaged,keep up the property taxess etc.

The man called me a stupid ass and hung up on me!!! I hate Beneficial and u think the goverment NEEDS to seriously look into their pratices.

This makes my balance to not be lowered properly !

I had a loan with Beneficial only about $3000. They opened a new office in our area and "transferred" my account to that office since it was close to where I lived. What they really did was open a new account for the balance and didn't close the first one. They are not still billing be they said it was paid in full but the Credit Bureau still shows a Balance of $504. When the local office was open I call, I went in, took a copy of credit report, they agreed it was paid and would take care of it. Now several years later it's still there. I'm trying to buy a new house and they want my debt to income a little lower and this is one of the inaccurate items affecting getting the new loan.

I have had this account for a long time. Payments have been late lately due to financial difficulties, but the record will show that I have never missed a payment. I am an elderly and your collections people are sometimes impossible to understand. Do you not hire anyone other than Indians? Recently, perhaps due to the language problem, your agents had an unauthorized payment deducted from my bank account, which caused me to be overdrawn and have NSF for two other checks.

Now, they tell me another payment is scheduled for 6/30 that is also unauthorized. It is more than is due at that time and will cause another overdraft. Furthermore, your people dun us incessantly, day, night, Sundays - whatever. I know my credit is not that bad to justify such behavior and I never had such treatment under the old HFC. Consequently, I will seek other funds to pay off Beneficial as soon as practicable. I further refuse to talk to all unreasonable calls from Indians and will hang up on them.

After 25 years of having loans with Beneficial, HFC, General Finance, I completed a consolidation loan with Beneficial again. My balance was quite low. I did not read the loan info. She changed it to a revolving account from a closed end account. I have paid approximately $15,500 for a $8,000 loan...and still owe $7,000. What's wrong with this picture?

On Friday, June 12, 2009 at approximately 5:45 pm, I called Beneficial inquiring about a $50 charge to my paid out account. Initially, I spoke with Vince. I explained to him that my account balance reflected on the computer was $0, the automated system gave a balance of $0 and the letter gave a balance of $0. However, it had a sentence stating a $50.00 charge is on my account and needed to be paid before I received my final "paid in full" letter. It goes on to say the charges could be due to interest or late fees. I asked him why this was not shown on my account as part of my balance owed. He stated because they did not want to charge interest on the fifty dollars.

I stated this makes no sense. There was no problem in charging me a fee for paying online or paying more than required payment. When asked if they treat all their customers like this—hitting them with a charge after balance has been paid—he fumbled around. After my persistence of asking him yes or no, he stated he could not answer yes or no because that was not a yes or no question. He finally stated no, but there are different accounts. I then asked to speak with a supervisor. He asked why I wanted to speak with a supervisor. I explained that I did not get a satisfactory answer from him and as a citizen of the USA, I have that right to ask to speak to a supervisor. At that point, he asked me to hold for a supervisor.

After holding approximately 10 minutes, Ruma came on the line. I asked her the same questions I asked Vince. The only difference in her answers was I had a returned check in 2006. I told her I have made every check good and paid fees. I explained each month I paid what was required and some months more. I stated it was hard for me to believe a returned check fee has not been mentioned until I paid out the loan account. I asked her to speak to her supervisor and she too asked me why I needed to speak with a supervisor. Again, I explained I was not satisfied with what she was telling me. She kept persisting that she was giving me the correct information. Finally, she asked if I was looking for a favor. At that point, I was insulted; therefore, I told her I will write the president or whomever and that I was not looking for a favor but further clarity. I told her to have a great day and I hung up the phone.

I was appalled to have two individuals with a foreign accent to question me numerous times regarding why I needed to speak with their supervisor. I regretted having to use my USA citizenship to reference my freedom of speech and freedom period before I was transferred on one instance and refusal in the second incident. If all their staff is like the two I spoke with, I know their customer service rating is not getting a high one. I appreciate their assisting with my financial needs, but I will not tolerate the poor customer service I received from two of their employees. I welcome any feedback and will register this complaint with the Federal Trade Commission. My intelligence was insulted and freedom of speech ignored.

Oh, Lynne of Davenport (1/2009), how lucky you are! We, like you, took out personal loans to pay our property taxes, year after year. Yes, 25% is high, but we accepted. During that time, we became friendly with the representatives at that branch. When we would come in to make payments, they asked if we would sit with them to look over "how they could help us save money," so we wouldn't have to come in for "tax loans" every year. Unfortunately, we took the bait.

The plan made sense on paper. We were never given a truth in lending statement for the 2nd mortgage they were giving us. They had told us that they would be paying off all our credit cards quickly, so don't bother making payments this month. On the day of the closing, we were stuck between a rock and a hard place. We were told that one of the credit cards could not be paid off because we had to pay $6000 in points. We discussed at the closing table not going through with the loan. But we knew that we would be unable to come up with all the minimum credit cards payments that quickly, and we feared the interest rates rising to an uncontrollable percentage due to universal default. We had no time to think this loan through.

Although they had told us that every 6 months, we would be able to lower the interest rate if we made timely payments, nothing was in writing. We had an 11% rate which never declined. After six months when we called, they didn't want to speak with us. They used to be so cordial! We were given papers at the closing for an "adjustable rate," which we not only refused to sign, but we wrote "void" across the pages several times. They also tried to slip in "pre-payment penalty" forms and "car insurance and employment insurance" forms--all of which we destroyed with "void." The agent even stated, "Boy, you guys are tough!"

A strange thing happened days after we closed. We received in the mail a letter which stated we had been declined. We were told that our home did not adequately appraise for the requested amount. Several days later, we received calls from the branch. Our "friend" Kevin was on the line, stating that there "was a small problem" because we had written on the loan documents at the closing and stating we did not receive the "truth in lending" statement.

We were told that the company directors wanted to tape us and that this loan was good for us. We were told that if we did not do this, they would not do business with us in the way of refinancing our interest rate down as discussed after 6 months of timely payments were made. He begged us to please help him with these statements as it was a big problem due to the "truth in lending" statement not being properly issued. He was afraid he would lose his job.

We were taped stating that we did not receive the truth in lending statement and that it has harmed us by not totally paying off our credit card debt. We were asked if this loan was good for us for our monthly budget, which we did agree it was. However, we did not expect to be paying an 11% interest rate on $190,000 for this long of time. This has greatly hurt us financially. We are trying to get another bank to refinance, but no one will now touch it because we owe much more than our home is worth.

We went to Beneficial during a time of financial hardship. We knew we would pay more for this financial bailout, but could not get our mortgage company at the time to deal with a refinance. This was around 1999 or beginning 2001 time frame. They bought our mortgage and the second as well. Over the next couple years, they called us every few months telling us they could refinance at a lower rate. The mortgage kept going up and up. If we'd refuse to refinance, they'd continue to call until one of us would agree. They always made it easy to "pull money out" so the base mortgage would be higher. They always told us the house would have to come in at appraisal at a certain amount and were always "sure" it would. Of course, all this refinancing built to the point where one disaster would topple the house of cards we had built. We are struggling to pay a mortgage that's totally upside down. We take responsibility for being such ** in the first place, but feel Beneficial's predator lending tactics surely didn't help.

I did a refinance of my home approximately two years ago. My payments have escalated to $2,000 a month. I have tried to refinance by changing from 15-year mortgage to a 30-year. The office in Louisiana has closed; therefore, I have to speak with individuals on the telephone who has told me that Beneficial at present is not doing any type of refinancing or changes. I have never been late on payments, but I am constantly getting calls and statements showing payments due in amounts as $4,000 or more. The people that you speak with are basically telephone operators who have no knowledge or direction to tell clients what to do or direct them to individuals who can assist.

I have called to get this cleared but to no avail. I recently found out that my payments were increased from $1,796 to $2,000. I have been sending $1,800 and the payments were not posted but are being held. My credit score at this time are low and I cannot find anyone to refinance and I am struggling to pay this mortgage to insure that my family maintains a home. I am financially and emotionally stressed with no where to go except to a higher power who is God.

I started out with an original loan of $6,000. I now owe about $8,000 due to high interest and late fees. I talked to three different people about catching up on the payments. They all told me if I paid a certain amount I would then be put on a hardship program. I paid what I was told but never received papers as told I would, being put on the hardship program. I did this three times and no one ever followed through. I was willing to pay what I borrowed but not at 29%. I was sending them over $200 per month and $10 was going towards the loan. Yes, this company is a ripoff and something needs to be done! I am getting calls daily at work and this is not helping my nor their cause!

The first loan I acquired from Beneficial Lending was a personal loan under $10,000. I got this loan in December 2005 and seven months later, I applied for larger sum and paid the first loan. The loan closed in September 2006 and I received my proceeds after all the charges and other creditors Beneficial paid off for me through debt consolidation. I was paying my monthly payment for more than 12 months when I realized that on the same month, September 2006, Beneficial re-financed the second loan within 10 days. The total monies received and other pay-offs amounted to under $70,000. However, through the third financing, I did not authorize nor apply for Beneficial recorded an indebtedness of more than $83,300.

It's now 33 months and my balance is at $83,376.18 with the monthly payment of $831.59. Now the really interesting part, being this is supposed to be a mortgage loan 360 months term, amount being applied toward principal is under $25 per monthly payment. I had this matter investigated and luckily I was able to retrieve documents from Beneficial/HFC, a member of HSBC. Upon careful review of such documentations, I now have enough proof that my trust with the loan officers employed by this company did not lose a wink of sleep betraying me, taking my money before I was handed my loan proceeds and not quite satisfied yet, for now my hands are tied every single month I make my payment not even $100 goes to the principal. I will be on my next life before monthly payment will even show significant change in my principal balance.

Beneficial, this is for you to understand. Your perseverance which I trusted left me victimized. Elderly person, like myself, may have a tedious life but I worked very hard for my money in God's honest way, clean! Beneficial nearly lead me to a financial ruin but I am one of the blessed one. Employed with their company have left my faith in humanity beaten to the ground. I wish to inform you and your group of companies that my feet are steadfast on the ground. I am on to your lending ways with great assistance of other agencies. Watch and I shall prevail.

Once again, Beneficial Finances trying to stop people from getting a good loan with a good company. It has been three months and I cannot get my payment history from them. It seems like every time I get to this point, they do something to keep me with their company. I am to the point I feel I should get an attorney that they have to pay for and they should not get anymore payments. I have tried to get them to lower my payment and interest rate several times. Do they think if you pay a higher payment you cannot afford to pay a lesser amount? They declined it every time. I may lose this loan and then ability to pay off my second mortgage which is totally due in two months and I may lose everything I have worked so hard for. This is not fair and is very stressful.

My original loan was for $32,000.00 at 14.5 percent interest. I was approved for hardship at 5.25 percent interest. Loan now is down to $25,000.00. Original payment was $402.00. Hardship payment is $301.89. There is not much difference in payment amount. I did this to keep my home. I called Beneficial and they cannot tell me why my payment isn't less. I believe that there should be a major difference between the amount owed and the original and the interest rates.

I was granted a hardship with Beneficial back in May 2008. All payments were made up to and including March 2009 of $290.00. But according to Beneficial, they only applied a partial payment in June of 2008! They will not send me a print out of all payments received. I stated I have all the money order stubs where payments were sent and can also get dates they were cased. They are stating I am past due because of the partial payment, which is not true. I am receiving harassing phone calls with no help from them and no solution.

There's a reporting on my credit report for a bill I paid in full yet still holds a late payment from over seven years. I would like to remove it from the credit report and score if possible.

I refinced my house in 2007, I took a motgage for 32000.oo. I didnt't want a mortgage I only wanted a home equity loan. I then went to another bank to get a home equity loan in the same amount that would have taken 10 years to pay off not the 30 years that bene. has me paying. Because bene. apraised my houe at more thatn it was worth I now cannot go to another bank to refinaace my loan I am now stuck paying this one.

We financed our home through Beneficial. In December 2006 we sold it. Wells Fargo was the lender to the buyer. At the end of December I called Beneficial to make sure the loan was payed off and closed. They said it was. We bought a home in Santa Fe and put everything we had down. The house was a fixer upper and we used 30,000 worth of credit lines to fix it up with the intent of refinancing. We went to refinance and were turned down because Beneficial had reported us in default for 3 months on the mortgage that had been paid off for 4 months.

I sent emails, letters, talked to them on the phone, filed disputes with credit bureas, and finally after 9 months, I called the closing company (Pitkin Title, Basalt, CO) and they managed to get it corrected, but by that time, I had carried maximum balances for nearly a year and my credit card payments had doubled and in some cases tripled due to a new law.

The housing industry had gone in the dumper, and mortgage companies lifted their credit score requirements from 620 to 720 plus. My great credit was totally trashed as a result of this and I can no longer afford my credit card payments. This is completely Beneficials fault. If they had not made that error on my credit report I would have been able to refinance and would have no credit line debt right now.

i am writing in the hope that someone will investigate the shady and deceptive mortgage lender i am dealing with who is beneficial/hfc. after several of their mailings for a home equity loan and since we were in need of help at the time we called them and they seemed so nice and i thought they were honest. we did not realize how dishonest they were until at the signing in front of the notary and other lies we found out when it was too late. they made bad faith statements to secure mortgage loan, failed to provide a copy of credit report, and now i know why because they lied about the score. they failed to execute promised lending program.

some of them are rude and hateful to you. you cannot get a compatent person to answer much less get a question answered. i have emailed them weeks ago and they respond saying they will contact by mail. still no mail. we have never been late on any payments so far and i am very worried about this bank. i was told they do not have to abide by United States lending laws. i believe they are just out to get your home. if we can't get this bank to help at all we will have to file bankruptcy.

However, because I complained about the interest/finance charge, they took my line of credit away from me without any explanation. I never received a letter regarding the increase on interest/finance charge nor the reason why my credit line was taken away. I feel they are in violation of the FDCPA and I hereby will file a complaint with the States Attorney office of Illinois, for what I believe to be is fraud and misuse and deceptive practices from Beneficial.

I was told I would be paying 8% on a 28,000 loan, at the time I was desparate for money. When I went to sign and pick up the check, my interest rate went to 13%. This was back in 2004, now 5 years later, I called and my interest rate is now at 18.4%. When I asked for a copy of my loan docs they said I would receive them in 2 wks.

It has now been 3 phone calls later, 6 wks, and still no loan docs. They are ripping americans off and sending all their jobs offshore. You cannot get a compatent person to answer the phone much less get a question answered. I am looking for legal representation now.

I have been paying 489.00/mo for 5 years and my principal is only decreased by 78.00 during this time. I am going to lose my home.

I refinanced my home over ten years ago with Beneficial. I borrowed $50,000. To date, April 10, 2009, my balance on my statement from Beneficial says I owe $43,298. BUT WAIT! That is not all. There is a secret amount that does not appear on my statement. It is called interest and other charges. Sit down. The interest and other charges is over $10,000. So I now owe more than I borrowed! I asked Beneficial to send me a history of all my transactions over the life of my loan so that I could see why all of these other charges were assessed. I was told by many phone agents that they were not able to do that and the phone agents were not able to explain where the extra charges came from.

No one at this company has explained to me the terms of my loan that justify these extra charges. No one at this company has been helpful in any way. No one at this company can tell you who to talk to if you need a problem solved. When you call you get transferred from department to department, entering your account number over and over again having to verify who you are to each and every agent, then when you finally reach one of them they can't tell you how much you owe on your loan. It is a secret number that guard jealously.

On one occasion I reached a supervisor and I complained to him that over and over Beneficial had refused to send me a history of my transactions with the company. I explained that I wanted to see it to see the justification of the $10,000 in interest and other charges. He denied that anyone at Beneficial would refuse to send it to me and he told me he would send it to me and that it was no problem. He was nasty with me and cocky. Well, I did receive something. But it was impossible to make out what represented payments that I had made and charges that they had added. It was filled with computer codes and stuff and I had to dig through to even be able to read small parts of it. What was that supposed to accomplish?

I would like to know what magical burning hoops I need to jump through to get Beneficial to live up to their legal obligation to furnish me with information about my account and information about the interest and other charges that they say that I owe. This is only the tip of the iceberg with Beneficial. They have been holding me in what they call pre-foreclosure status for years because of my inability and refusal to pay these extra charges until they can justify them. I am current on my mortgage payments. They remind me of that on the phone each time I call. Yet I continue to get pre-foreclosure letters from them on a monthly basis with what would call a soft threat if I don't pay. I am also paying 12-14% interest on my loan.

They have made a bunch of money off of me. I had to take a sub-prime loan when I refinanced and I knew it was a blankety blank loan when I signed the papers, but never could I imagine that Beneficial would be so shady about dealing with me. All I ask is for them to be up front with me about their charges, why I owe them, and what they are. I am playing blind with them. They hold all of the cards, they add charges to your account that they have hidden somewhere in the fine print and they call it by some name like other charges so that it sounds good on your statement, but when you want to know what the other charges are for, there is no way you will ever find out.

I find myself living in a home that I can never pay off. I am 57 nearing retirement age and had hoped that I wouldn't have a huge mortgage payment in my senior years. Now, in order to payoff Beneficial I will have to refinance my home for over $60,000. That is $10,000 more than I borrowed originally even though for ten years I have paid mostly interest and only about $6,700 in principal. I am tired of taking the ----ing on this loan. My credit rating has approved immensely since I took out this loan and I want to pay off Beneficial, but this extra 10,000 or more dollars that they say I owe is robbing me of any equity that I thought I had after ten plus years of paying.

We were with some other bank for the payment of the house. Me and the wife decicded to refinicae the home. we contacted Bendficial and they were happy to re-fininice the home. they did write up a new loan, and paid off the other Bank (I hope) now a few years later, I noticied that at the bottom of the statement I keep getting what they call deferred interest, at first it was only 100.00 and next month and the months carrying on the deferred interest got up to 800.00 I contact david at Beneficial and he sayed that the type of loan that i have the payments must be made 30 days between the next payment example my payment was schuduled for the the tenth of each month, and as long as the payment was posted on the tenth everything was fine, will the payment wasn't getting paid my the tenth.

when i would recieve my second paycheck of the month I would pay Beneficial for the next month exmaple (make payment on the 20th of the month for next month payment due on the 10th) and next following month my paycheck i would get paid on the 23th every other friday now my payment is three days different and there is 21.40 deffered interest added to the defferred interset bucket as David refered it as.

So to stop all the deferred interest on this account I had to go to my bank, open a checking (just for the house payment) and authorzied Beneficial to automatically take out the house payment from this account (they are the only people in the united states of america, besides my self that have access to this accout.) Benefical never told me about this deferred interset, and if they did they did it very quickly and brushed over it to the poing that me and wife did understand it. And now Beneficial don't care all they want is there payment on time and thats all. yesterday 3/12/2009 I recieved a letter from them stating that all branch offices are closing, that is great i hope that they don't forget to take my payment from the checking account.

I have had a loan with them for a few years now. The way that this all got started was that I received a check in the mail one day for approx. $7,000. At the time I was going thru a seperation and custody issues for my two children. It was very stupid for me to cash it but I had no choice, I needed some quick cash to get me back on my feet. As soon as I deposited the check into the bank I realized that I had no paperwork to back this loan and that I hadn't even talked to anyone from beneficial about this. The check cleared and a few days later they called me to confirm my loan with them.

When they tried to confirm my ssn# I told them that they had the wrong one and that it was incorrect. They realized and admitted that they sent the check to someone with the same name but that I did not qualify for this. I told them that I already used most of this money to pay off lawyer bills etc. and they said that they would get me approved for this and sorry for the mistake.

Ever since that day I have had nothing but trouble with them. My interest rate is always changing and they are now telling me that I am locked into 25 % THAT IS CRAZY!!!!!!!!!!! They said that if I am in hardship then they can lower this rate. I need help on this loan that ACCIDENTALY was put towards me and that I am stuck with 25%.

In July of 2008 my wife and I went in to Beneficial Finance and requested a $12,000 loan. Before we had time to react the loan rep had us signing the loan at a 23.732%. Outrageous! Our total payment amount was $21,535.20. The interest on this loan was $8,991.14. I can honestly say we were conned into this loan by this shark from Beneficial. On top of that he added auto insurance, unemployment insurance, and when I told him I did not need these he ignored me. These were already added without my consent on the contract. Several months later I was layed off from my job and filed a claim for unemployment. That's when the problems arised.

First, I was told to keep making my montly payments. So I did using what little savings I had and part of my wife's pay. Thinking I would get reembursed from HSBC for this, I went ahead and kept making those payments for three months. I did not here from HSBC so I called them and could only reach their call center which had nothing but incompetent operators who did not know what was going on inspite of my claim number and information taken from me. Finally I found out through the local office that a check had been mailed out by HSBC, not to me, but to Beneficial and they could not issue me a refund check for the payments I had made personally while still unemployed.

This has been a stressful agonizing ordeal that my wife and I have been dealing with since Nov.2008 till now. I am still unemployed and have not received my refund check. On March 5th I called the Beneficial and asked them about my check and the lady told me that Beneficial and HSBC were no longer Part of the same company and that Beneficial is closing down their offices this week. I still do not have my refund check promised by HSBC and at this point am in limbo about what is going to happen with this situation. I am still unemployed and desperately trying to make ends meet. We need HELP!

My wife and I have been put through the most stressful situation I can ever think of. I have developed a sleep disorder thinking of what I have been put through by Beneficial. My wife is constantly nervous and wonders how we are going to pay that huge debt pushed on us by Beneficial. I feel angry and dumbfounded and still can't figure out how we were duped into singing for that loan.

I broke my back in a car accident, and couldn't work for a employer because I couldn't stand long, so I started my own boat repair shop were I could sit on a stool and work in 1990. I was having a hard time making ends meet, and had borrowed for a tool box from Beneficial so I talked to them and took out a loan in 1993 it was suposed to be a 15 year loan it was a varible interest loan that John Timmons who was the manager at the time told me was good. it was for 30,000.00 whitch I took 20,000.00 first then 10,000.00 later. I hurt my back lifting a boat and ended up on crutches,I had to close the shop in 1998.

I have been making the payments to Beneficial from my dissablity check since. I have been paying between $350.00 to $400.00 a month for all these years. they used my 1958 moble home and my land as colaterial. I had noticed that the ballance wasn't going down.for 10 years or so, then it started to go down a little, and they started pushing me to refinance. I kept saying I wanted to stick with it and pay it off. one time when I said no the sales man asked me if there was anyway he could change my mind. I said I just wanted to pay it off. in november of 2006 our water was poluted so I had to put in a well. I went to Beneficial to borrow the money. I told them I didn't want a loan that takes forever to pay off. they gave me a fixed interest loan that they told me would be payed off in 5 years.

around 4 months ago I started saking them why the payment on the old loan was $357.00 some times and $380.00 sometimes. no answer. I notesed an (amount past due) of $22.70 on my bill. I haven't been late on the payment, but they have been charging me sometimes. they say they don't know why. my statements started changing absorbing that $22.70 so it didn't show. I am thinking it isn.t correct that i still owe almost $17,000.00. I started asking for a copy of my contract. because I can't find mine Clint said he couldn't find it. he told me to call Beneficial's customer service.to get it, when I did they said no problem i will have it in 5 to 7 working days. two weeks later nothing. I called again same thing.

two weeks later I asked the lady at there office for a number for there main office, she gave me a numger to a man in India that told me they couldn't find a copy of my contract. I went into me Beneficial office and Clint told me Beneficial had been sold a couple of times and they lost the all my records. he said he couldn't even look up the old loan on the tool box. I have talked to Clint several times and he says they can't prove I have the loan with them. I think it should be payed and don't want to make any more payments on a loan that seems is going to take me the rest of my life to pay off.

to top it off Clint tells me the 5 year loan on the well will take 10 years 4 months to pay off. the man that sold me the 5 year loan doesn't work for them anymore. Clint told me he checked at the Missoula county courthouse for a lean, but couldn't find one. they didn't know the lean was in Granet county where I live. Clint told me to get a lawyer. I need help dealing with what looks like froud to me. thanks

I think I payed to mutch

I have a personal loan thru Beneficial (located at Southridge), Charleston, WV 25309. I got the loan, I believe it was back in 2004 or 2005. Since then, I have made all my payments and I noticed on my statement that my interest rate is 28%! The reason I even took out this loan was because I had gotten divorced and I was trying to get rid of some loose ends. Since I took out the loan, I have gotten re-married and my husband pays child support and we have a mortgage and regular bills like other people. Im not going to lie with the economy like it is, it gets really tight!

My husband had a personal load thru Bank of America. He has called them within the last 5 or 6 months and explained to them that he doesnt want to get out of paying the amount that he borrowed, but the interest rate was killing us. They asked him if he needed his account to stay open and he told them no. They worked with him by closing his account and not charging the interest rate. (Which we have knocked a huge amount off thank goodness).

Now I have tried and tried calling Beneficial and they will NOT work with me not one bit! Ive even had my husband to call them and they said they have no record of us ever being late, so therefore there is nothing they can do for us! We have told them WE ARE NOT TRYING TO GET OUT OF PAYING THE AMOUNT THAT I TOOK OUT, BUT THE INTEREST RATE IS JUST CRAZY! I added it up and I literally have paid (JUST IN INTEREST) over $5,000! I borrowed $7,000! That just sickens me! So, according to them, if we dont/cant pay THEN they can do something to help us! BUT, I hate the thoughts of doing that because of my credit! I dont want to ruin my credit!

Do you have any suggestions as to what I can do? My husband and I cant afford to pay more than the minimum payment ($166.00)/month. And I dont want to NOT pay! Is there anything you can suggest to us? PLEASE! By the way, the lady that I talked to at Beneficial was Angela?. Oh, and ALSO - these people used to call our home number CONSTANTLY EVERY DAY! MORNING NOON AND NIGHT AND EVERY TIME IN BETWEEN! We were advised by an attorney back then that we needed to in writing request them to NOT call and mail it to them certified. And it worked. The attorney said they could be sued for harrassment after receiving the certified letter and signing for it, if they would call ever again. Thank you so much in advance for your assistance!

Absolute axiety, depression, high blood pressure, sleep deprived...not to mention how many times these people called and woke up our children early in the morning or late at night!

Took out a personal loan for 10000.00 @26.451% intrest for 5 years. Minimum payments were 302.08 per month. I paid 100.00 extra every month for one year. Payoff amount on loan was 8168.74 which I paid in full. total paid in on the loan was 4831.20 in payments over 12 months and 8168.74 payoff totaling 12999.94 for having the loan for one year. They charged me intrest on money I already paid them. By my figures I overpaid 633.29 in intrest.

Very frustrated and upset. When I talked to Daniel he said he understood what I was saying and that I was right but I still owed the money. So I am out 633.29 to them that I do not owe. I have no problem paying what I owe, But do have a problem with paying MORE than I owe.

I guess I am the exception. I have read all of the complaints, but I have had two good experiences with Beneficial. One way back in the 80s and another just a couple of years ago. Both loans were personal loans that I took out to pay my taxes. Never had any problem with either one. What everyone must remember to do is read, read, and read again the documents you are signing. If you don't understand; ask them to explain it to you. If you still don't understand, ask again. But don't just flip through and initial and sign contracts until you are sure you understand the fine print.

I'm writting on behalf of my elderly, disabled mother. several years ago she got a letter from Beneficial offering a debt consolidation loan. She talked it over with my sister & decided to take out a loan for $4,000. Now almost five years later, she was still making monthly payments of $162.25 [always on time]. I called beneficial in Dec& got a pay-off amount of $2,165.22,& mailed the check the next morning, so the loan would be payed in full.

In Jan. she got a letter saying she owed $268 for her Jan. payment. The loan was payed in full in Dec. So I called beneficial & was told the pay-off amount I was quoted in Dec. was for that day only & she still owed more money. I think they are trying to swindle my Mom because she's elderly & they think they can get away with it.

I was struggling with a $63,000 loan from Citicorp Trust Bank. I had been laid off! Collections would call and harrass and threaten and phone every 15 minutes of the day. They even called a relative and disclosed I had a loan with them and they wanted money! I started a new job- I was so desperate, that I begged Beneficial to take over the loan. Haley offered a 40 year incorporating my $18,000 auto loan for under $500 per mo. Then she said the underwriters wanted a 30 yr. with the auto. I really did not want the auto loan incorporated, but they would not give the loan without it! I did not want the property taxes escrowed. Haley said she would have the escrow taken off- but this never happened!

My credit was bad (60-90 day lates) with little income verification also! They were in a hurry to sign-by Friday or else we would have to re-apply. The manager drove to Long Island, NY from Norwich, CT to witness the transaction at another Benedicial Branch at night! The new loan was over 11% and was supposed to drop to 8% after 8 years with the option of re-financing after 24 months. Credit would have improved. The closing points were too high according to my tax people! Everyone took their hefty commissions! payments were $1100 per month. I was still struggling to make the payments.

A year and a half later I had to leave the job because of the industrial hazards. I became ill! I was behind again in payments. Thanksgiving 08 Beneficial gave me the option of extending the overdue payments or deferring to the back of the loan-They wanted $3000 up front- I did not have the money as I am out of work! This offer was not in writing- but per phone conversation with personnel from collections. They said they could reduce the interest by a point on a temporary basis. Merry Xmas- Foreclosure summons stuck inside my door-not even in an envelope! It says unemployed have relief rights sec.49-31d to 49-i CT. gen statutes- No one has bothered to explain any of this!

I believe Beneficial set me up for failure knowingly providing a loan that I couldn't possibly afford and not even discussing insuring the loan against unemployment or illness or disability. Currently seeking State assistance and dealing with some health issues (cancer survivor with only 1 partial kidney functioning-I am not looking for sympathy here!) I neeed to get health status before more damage is done!

Tried Hope Now-They seem real busy -but I know of no-one they have helped. I welcome anyone who might be able to help! I could get a co-signer once back to work but can't even file for bankruptcy if not presently working-Willing to pay back as soon as I possibly can! I have no place to go once they take my home!

I was in search of a home refinance and debt consolidation loan with a specific interest rate criterion of 5.1% with no points and Stacy said that she may be capable of providing the loan and that I was to fax over some financial documentation to support my eligibility. We set up an appointment; I faxed my documents, and waited for the allotted time. Being handicapped, my time vertical or sitting is severely restricted so any appointment I make must be and expected to be short and to the point. With this in mind, my wife and I arrived a few minutes early on a cold and blustery evening to notice an office area devoid of customers with three loan officers attempting to look busy.

Little did they know, my wife and I was standing outside the doorway longer than they thought and was surprised at the look busy attempt that was extremely over practiced. Upon arrival, we were scurried into an office and Stacy proceeded to try to sell us an auto refinance loan. I reminded her that we were here to refinance my home with debt consolidation that would roll any auto loans into the final mortgage. Stacy stated that she had already applied for a personal loan for me. I asked her who authorized her to apply for a personal loan in my name and Stacy said that that is what they do. I reiterated my criterion of 5.1% with no points and Stacy said she was capable of providing the loan but she wanted to find a better solution for our needs.

Stacy proceeded to ask for information I had faxed over to her office earlier in the day. I started getting agitated because I spent my time gathering up the documents that seemed so important to Stacy but she could not find the time to read these documents prior to my appointment. At this time another loan officer came in, introduced himself as the manager, and tried to sell us an auto refinance. I reiterated my original request for a home refinance and if I consolidated all my debt I would not need an auto refinance. Now, the other loan officer, or manager, stated that we were being difficult and would not listen to them because they knew what was best for me and my financial situation. I reiterated my original loan request where Stacy said they could not meet my criteria. At this point I told Stacy that the meeting was over and I proceeded to leave all the while the Manager? told me how unreasonable I was not to hear their solution to my problem.

I left the office feeling overly pressured into purchasing something I did not need; insulted that I was not capable of handling my own finances; and frustrated at being lied to about a loan. Furthermore, to be told by somebody you would not listen because you know an auto refinance is not what you need compounds the insult. These people need to be recognized as bait and switch artists that they are and to be receive a refusal letter when I terminated the process shows their arrogance.Wasted my gas and time to meet with scammers who had no intentions of meeting my needs financially. The added pain I suffered driving 35 minutes and sitting an half an hour I did not need to should be recognized as unneccesary.

I had hail damage to my home. My insurance company gave me a bid and I hired the work to be done. The insurance company release the 1st part of the claim and the local office endorsed the check. I paid this amount ($5800) to my contractor. The second portion of the claim was release after the insurance company verified the work was almost complete. Beneficial would not endorse the second check and required me to mail it in to the Loss Draft Department.

I was told it would be endorsed and sent back to me within 2 weeks. They sent the check back - not endorsed - with a multitude of paperwork stating I had to endorse the check and send back to them which they would then determine when to release the funds to pay the contractor. They continuously tell me that they have the right to hold the money even though the money is for a contractor for repairs.

My deed of trust does not state anything of the sort. After review of my paperwork, it states that Beneficial has the right to insurance funds IF I VACATE THE PREMESIS, which I have not. They have now had the contractor's money for 3 weeks. I ordered their final inspection 2 weeks and sent them all of their required paperwork, they still have not released the $2616 to pay the contractor.

Called again today and was told inspection was never ordered. Every time I call, I am told it will be another 2 weeks and even though the check was overnighted to them to process, they cannot overnight the funds back to me. I believe it is their intention to never release the funds. After reading different complaints here, I see that there are plenty of other consumers with the same problem. I cannot get an employee numbers or last names to document properly. They have stolen the insurance money with the intentions to withhold it from the contractor.

Contractor putting lein against property because of non-payment. Causing tension in the home due to mental aggravation. They should be sued for practices that cause such aggravation, distress and legal issues.

One day in July2007 We had an envelope delivered to us from some joe off the street stating we had 10 days to move out. WOW what is this all about? Called BENEFICIAL and of course nobody wanted to talk.What do you do? Wewnt through a Legal aide.Bad mistake.They do absolutly nothing for you.She did find out that our house was sold 6 months earlier.

Here we are making payments on our house that we lived in for 22 years and just lose it for no reason.This legal aide says we had been mailed several letters and a couple had to be signed for. We recieved no such letters and signed for no such letters.Not even a phone call. Time to sue for BIG BUCKS.Enough to shut the Bussiness down.

Try to move your wife,kid and grankids.All your belongings after 20 plus years stll work and find another place to stay.YES I was worked up but it took it's toll on the wife and kids.

My husband & I refinanced our home in May, 2006. Beneficial Mortgage called us one evening and informed us that they could include all of our bills by refinancing at a lower rate. We refinanced our home and ended up with a Line of Credit (LOC) loan. HUGE mistake!! When we at the closing the loan officer told us the LOC loan was just like a 2nd mortgage, which was a complete lie. I changed jobs due alot of stress on the job which in turn lower our monthly income.

We finally had to file for Chptr 13 in June, 2007. When I contacted HSBC regarding the bankruptcy they hurriedly hired an attorney who filed the paperwork to start foreclosing on our home. Luckily we able to file our bankruptcy before our foreclosure date. ALL of the loan officer in the Illionis location were extremely rude and could care less of our demise. AS soon as we can, We WILL definitely try to find another company to refinance with to get rid of HSBC. PLEASE don't even think of using these people, we have got to get LAWS for the consumers to get of rid of these companies!

2years ago I was dieagnosed with Luekemia, and could no longer work, I was earning 42,000 a year and last year my income with my wife was less than 20,000 our mortage company Beneficial Hsbc told us we could no longer keep the hardship arangements because we missed a payment, another represenative from company said we could continue hardship, results are they did not believe that I was ill and could not work. When I started to draw my social security and had to pay back because I made to much money, and I was paying $400.00 per mon. then I got a notice the government was taking my entire check and did so for over a year,

I then got a Bill for medicare ins, that I could not pay took another 6 mons to straighten out insurance and get back some of my social security, Best route for me and my family is to file bankruptcy, but that cost $1000.00 and where do I get that . I have enough trouble getting to doctors and treatment and paying the rent and living . House is in forclosuer. I get a letter house is being sold and then find out we choose not to sell the house. In the mean time interest keeps growing. I really do not know wher to turn and advice you could give me would be helpful Thank You

We had to move from our home of 36 years, car reposed, mortage company called my wife at work kept her on phone for 20 min. Phone rings constanly medical bill are piling up. we have lost every thing we had can live on what we have if we stay in the moderate incoming housing

We had storm damage and needed our entire roof replaced. I overnighted the check to California and told it could be processd within a few days. After several days of faxing and refaxing the same forms, they still couldn't get anyone to send a check for the roof. 3 weeks later, they sent 30% and said we would get the rest when it was complete. It to the appraiser a week and a half to turn in the report and I have been pomised everyday for the last 4 business days that the check would be overnighted to me the next day. The storm was on 9/14 and it is 10/29 and we still do not have the final 70% to pay the roofer-I spoke to supervisors and managers and no one calls you back-just tells you they will check into it.

We have bills that need to paid and a roofer that wants his money.

i had settled on a personal loan on 04/29/2000 for $885. settled again in 2002 for $227. that amount was never credited. settled again in 2004 for $546. still not credited. original amount of loan was $1400 and should be closed as of 8 then 6 then 4 years ago. beneficial continues to turn over to new collection agencies, and are a disgrace to customer relations

credit report all screwed up with this account being active in several different collection agencies at the same time

I own a small web based business. I am a Consulting Company that assist consumers with personal debt. It seems that the bulk of the customers are coming from Beneficial HSBC. The abuse is unbelievable. Why can't our Federal Government take their right to do business in this country? They abuse the FDCPA which was enacted by the FTC. Why do they still exist? The do some of the most unbelievable things to people and I know these people have complainted to the Attorney, I filed one myself for my customer and I'm just going to wait to see what they're response is.