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Beneficial

Kim of Upper Marlboro, MD January 31, 2010

I was contatcted by Beneficial/HSBC personnel for to refinance my home. I went to the offices and spoke a loan officer who was able to get the refinance loan. I then made payment arrnagement thrugh the EZ Pay program. That was the first problem. Beneficial didn't deduct the payments on time event though I filled out the paperwork for the dedcutions. I got a call 8 months later saying I needed to catch up my payments. Because of Beneficial's ineptness, I had late fees to pay in addition to several half payments. They would not accept a payment plan event hought it was Beneficial's fault the payments were not deducted. Borrowed money to cathc up the payments--but then I had another probelem.

My neighbor's pipe broke and flooded my townhouse and I had to make the repairs myself because my insurance company would not cover the damage. That caused me to fall behind inmy payments. I contacted Benefical/HBSC to explain my situation and ask for a payment plan. I applied to Beneficial for help such as hardship or forbearance. Beneficial/HSBC refused to grant anything. The reason was they don't follow the guidelines for the Making Homes Affordable Program Or any other guidlelines set by the government to help homeowners keep thier homes. I was told that also this by their Hardship Department--- cell phones, house phones, long distance service, Internet service,cable, credit cards, medical/dental bills, unexpected home or car repairs and satellite tv service are not considered as bills or neccesities. All of these are considered luxuries!!! Not one of these items would they take into consideration in determining a loan modification or a forbearance program. Please tell anyone you know to beware of Beneficial/HSBC.

Samantha of Parma, ID January 28, 2010

We took out a loan in 07, and it had a 10,000 limit. That was including a 3700 LOC that was revolving. When we were told our payments wouldn't deviate from what we were currently paying if we took some of that revolving, we did, cause we had to have some medical work done on me. I got upset when our payment went up by OVER 100.00!

We dutifully paid it until November of 09, when I sent them a letter (certified, of course) to their folks in Pomona, Ca that supposedly help when the chips are down. I told them in the letter that they had 15 business days to get back to me with either A: a counter offer to a proposed modified agreement I had sent them or B: an acceptance letter. I also stated on there that if I did NOT hear from them, by certified letter, it was as good as accepting to the terms. I told them I was only paying 75.00 a month (down from almost 300.00!), and the pay off amount was only going to be 2300.00.

It amazing what you can do when your back is against the wall. We aren't looking for a free ride, but by golly, they aren't going to lie to me, and cash in on it! I have not heard anything back from them, so we have been paying the 75.00 a month, although they refuse to reflect that on my statement. I will do what I have to do, get rough with them if necessary, as they are innaccurately reporting to my credit agencies. This is a bumkiss operation, and I don't know why they are not shut down completely!

sharon of north las vegas, NV January 27, 2010

dont know what address to put as every letter is from someplace else. lost my job in July 2009 until November 2009. I was bringing home 3500-4000 per pay at previous job so was ok for mortgage payment of 2450.00/mth. after being on unemployment and bringing in 1600 a month for 4 months was unable to make mortgage payments and all other responsibilities I had. i even took out my 40lk although i lost half of that as well with the down market. my last mortgage payment i made was the end of august and i called beneficial and told them that i just didnt have anything to give at that time.

When i got another job my wage is now only half of what i was able to make. i called Beneficial and told them that i really needed a loan modification as now my home was only worth half of what the mortgage was worth and my wage was only half of what i made. i was told i don't qualify to have that done. My take home pay may be 4100 a month and my payments of car insurance house insurance power etc is 2065 and that does not include food or gas to drive to work.I also take care of my granddaughter, son, and mother of grandaughter in my home. There isn't enough to do all. I was told by agent to tell my son to leave and take his family with them, give back my car to the auto agency, don't help my son with anything as he needs to grow up, and then I should have enough.

I told her that if I lived alone the only difference in my debts would be that I still wouldn't have any more money that I do now as I still don't have enough to eat or drive to work for the month. it was useless to try to talk. i mentioned seeing a lawyer and doing a loan modification through that source and was told not to bother, loan modificiations would not be resolved except through them, but they won't help. I told them I could pay 1000 a month now that my salary was cut, but they have not responded to that. I told them my home was worth 145,000 now and that at a normal interest rate my payment would be affordable and to sell my home, they would probably only get 90,000 as that is what the homes are selling for when foreclosed. I said just keep me here in my own home and reduce the loan and they would still get their money and not lose more by selling it. No answer to that either. I am just planning on leaving here and they can have it. I can only do what I can do now that my income was slashed in half.

Donald of Elizabethtown, IN January 25, 2010

I had a 1996 Chevy Blazer financed through Benificial.The auto was paid off over 2 years ago.They still have`nt sent the title to me. Same for my mobile home,It was paid in full last year and I still don`t have the title to it either...

JOSE of DUNDEE, FL January 22, 2010

Our payments are not been applied properly. insurance have been purchased without our authorization or approval. We have been making calls which have not been solved. Every statement we received has a different address. And our mortgage does not seem to go down at all, neither does our loan.

Jannelle of La Mesa, NM January 20, 2010

I got a loan from them for 5,000 paying 167 for the past year and its back at 5,000. Who is in charge of them? This is absurd how is my balance ever going to go down?Everytime I call someone who I don't understand just says "sorry we can't help no longer in business." Nobody can help us we were all scammed, its so frustrating and I don't know what to do!

thomas of marysville, PA January 19, 2010

thay put insurance on my home i did not now now they wont two payments or lose my home it has been a nightmare with them i have bad health and it is taking a tole on me. i keep getting calls from defferent people.i dont want to lose my home.

Ola of Cleveland, MS January 14, 2010

I was contacted about my loan with beneficial in 2002-2003. I was over charged for five years. The lawyers got all my information down and everything I had to support my claim. I have not heard anything in the last 3 years. What happened with my lawsuit. Who do I contact? Benefical has moved from Cleveland MS 38732. No one here knows anything. We need help.

donna of waterford, NJ January 8, 2010

took a mortgage with beneficial in 2006, since then it has been a ride to hell!! take money, put in dump bucket, doesn't get applied, late fees, they have filed forclosure on us, when I called to ask how much was needed to get out of foreclosure I was tole 5197.and change. borrowed from my parents called to give them 6ooo.00 refuse to take money because they now say I owe 19,000.00 from 12,000.00 two weeks ago, and we still don't know how they arrived at that figure!! they refuse to work with our attorney for a modification that we applied for back in june of 09, and the firm we hired for help with the modification closed up with our money. I am going to go on national news if I have to, I am so tired of being ripped off. They say their CEO is in Europe, and the only people you talk to on the phone here are the rudest i have ever dealt with

james of livonia, MI December 26, 2009

i took a loan out for some dental work in 2005 and it was for 4500.00. i have been paying 106.00 a month on it and it just never seems to go down. my last statement says i hae 30.00 available. this is ridiculous! they are loan sharks. at that rate i will never get it paid off. i am paying more than the amount that is due each month. when i called them to lower my finance charge they told me they couldnt do it and wouldnt give me any reason why. besides bankrupting...what can i do?

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