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Aurora Loan Services

Debra of Lake Charles, LA November 12, 2009

I have been trying to pay off my mortage for over 6 months. I sent them over 27,000.00 and they returned the money. It does not make any sense. I am paying them off, after the money was returned Aurora sent the Sheriff office to my home to file foreclosure papers on me and my Home. I am sick to death of these people trying to take my home. I am working with Foreclosure Stoppers in Lake Charles Louisiana Don Snider has been working with them to get the house paid off and no success. The home is in my maiden name Debra Manley. I am without a job broke and can't afford an attorney to fight them. I just don't know what else to do. Maybe someone out there will help me.Someone please send me a email telling me what to do about these people "PLEASE".

Lisa of Barnesville, MN October 27, 2009

I am a small business owner and starting in May, due to the ecomomy and flooding in our area, I was unable to continue paying myself. We have two homes, one in Barnesville and one in Kansas. The home in Kansas is mortgaged with Aurora loans. We are trying to sell it and have been for close to two years. Unfortunatly, starting in June we were unable to make both payments. I started requesting a loan modification at that time. I contacted them over, and over. Telling different representatives my story, faxing my financial information and asking questions of them to fully understand my options. Finally, in September they approved a 6 month reduced payment amount. It did not come through in enough time before we needed to liquidate our 401K to continue to make the full payment on time. Now, they are reporting to the credit agency that we are making particial payments and that we are 30 days, soon to be 60 late on our loan payment in the amount we have not been paying in the agreement. They never once said our loan would be reported late, in their paperwork it only referenced that it may show up with the credit agency as a payment modification. No one within the company has been able to give me the same answer as far as how the process truely works until recently.

Emily of Miami, FL October 21, 2009

I have been trying to get my loan modified for about a year now. I started to call them and send all the documentation even before missing any payments but foreseing the problem as my husband's income started to decrease. I tried two times and every time they denied the modification for one reason or another. When it finally happened, my loan went delinquent, I tried calling them to work something around like a temporal payment reduction but they were not able to offer me any options.

I contacted them again and they arranged a forbearance agreement for me to stop the foreclosure. I made four payments under this arrangement and sent all the documentation twice. The first time I sent the documents via Fedex with delivery confirmation and they told me that they never received the documents so I had to fax everything again.

I was told that my loan would be modified within 90 days but what happened instead is that they denied the modification and asked me to enroll into another plan which was their version with a higher payment for another 3 months but even before starting this program, they told me that my loan didn't qualified because I have no equity, of course, my home worth less than what I actually owe.

The end of the story is that I need to make 3 regular payments and send all the documentation again, wait 3 or 6 more months to see if they approve a modification for me. My conclusion is that they just play with the people to make you disburse some type of money and at the end the story is the same, you need to make the regular payment for them to look at a possible modification. Of course, in the meantime, you are accruing a higher past due balance on your loan.

In addition to all this, every time I called, I had to deal with a different rep and explain everything again and again. Last time I called, they didn't even have my financials in the system.

Connie of Pompano Beach, FL November 25, 2008

We have never been late paying our Mortage, not even in the courtesy days. I paid 3 days late and they charged a 73 late payment. We called to tell them but they would not accept any excuses and would not waive the late fee. Extremel rude, spoke to 3 supervisors.

Paul of Pearland, TX January 10, 2008

prior to refinance we asked a copy of payoff information./ and 2weeks after closing, this person called me and told me we still have to pay ceratain amount for the escrow.. my question is im i still responsible for that balance. its reall y very annoying for such things to happen and they know that we are in the process refinancing. and during that conversation she told me i need to pay the said amount by 8 pm that day to think we talked @ 5 pm. january 8,2008 or they gonna return the wire transfer from Bank of America.

John of Glencoe, IL August 21, 2007

I am working with Harris Bank, N.A. to refinance my first and second mortgage with Aurora so I may receive a lower interest rate. Aurora Loan service will not release the first mortgage so Harris may pay it down because "it is their policy not to be second lien on a mortgage". They are second lien on the second mortgage which Harris is paying down as well. There is nothing restricting us in the mortgage it is "just their policy" and something "they just don't do." No one at Aurora would provide me with a reason or a written document that I agreed to this. Furthermore, they will not allow me to talk with their legal department. I was put on "death hold". Basically I cannot get out of a mortgage because so I can save some money because Aurora Loans just doesn't do that, it's their policy." Harris Bank has NEVER heard of this happenning and in all my years of business I haven't either. This is nothing short of a criminal act by trying to hold me hostage to two mortgages that I am trying to get out of.

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