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Associates Visa

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Barbara of Baltimore writes (7/12/02):
I am quite upset that I have just recently paid off 2 Associate Visa accounts, totalling $3054.39, and come to find out, there are STILL balances on both accounts. I called to cancel the accounts and immediately, seven and nine days early, paid the total balance due on both accounts. I spoke to Shirelle, Melanie, Joyce, and someone stating that they were a "supervisor" by the name of Jennifer at the 972.653.4200 customer service line. I accidentally disconnected from Shirelle, then Melanie stated that there was no balance on either of my accounts. And *poof* all of the sudden they both had balances on them!

I see the point of having a cash advance on the one card, and how the money acrues over a statement, but if a statement shows a "payoff" amount, it should be what it states! I was also advised by the c/s rep that cancelled my accounts that the totals she gave me were payment in full ... and now, after seeing the checks for final payments were cashed, I called to verify and find out no, I owe more?!?!

Yes, by the time I reached a supervisor, I was highly upset and said a total of 3 "unlady-like" words, and I was treated like an indigent dog that did not pay her bills by this "supervisor." She started spouting off about all of the attorneys that work there to ensure that there were no loop-holes in the terms and agreement, and that my opinions, or the fact I have been a loyal customer for 2 years did not matter ... they wanted their money. I felt that it would have been in the supervisor's best interest to have waived the $15.81. This would have been in accordance to the fair business practices of the industry. Instead she felt the need to argue and be condescending ... how is that customer service? Or does one lose the privilege of good customer service when terminating an account?

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