TD Ameritrade

On March 27th 20012, I mailed a post office money order of 150 dollars to TD Ameritrade to be placed in my account. After five working days, it was not posted. I called TD Ameritrade to inquire about the delay. They told me they were returning my payment because they no longer accepted payments made out in money orders. They told me that I should receive the money order in five working days; it's been nearly four weeks and I have not received the money order. Every time I call, they tell me a new lie and give me a new date. I want my money back! It belongs to me!

Mr. Jeffrey was involved with an internal transfer of Carol's investments to her IRA. All went fine. My wife was in a serious MVA accident on June 10, 2011 and has had a broken hand, cervical dissectory, cognitive impairment and much more to come. With 16 years as a teacher, she was forced to retire on an ORD pension. For 16 years, she had contributed to her 403b with ING an average of $1100 per pay check. Since her 403b was now non-contributory, Mr. Jeffrey ** led us to believe that we could transfer her platform to her ITA, which in today's market was doing very well. With additional monies, this account was meant to supplement her lower pension.

Before the meeting on 3/30/12 at 12:36pm, where we signed and spoke to ING officials, it was agreed and assumed the platform would be traded. During all this time, Mr. ** called me everyday along with Bill ** with Investools. Through client service mail and seeing my account, I only saw cash and no ORD from Mr. Jeffrey. When I called him on April 8th to make him realize the money we had lost, he replied that the market was flat and I should have no trouble investing to catch up, then he brushed me off fast. Think logically, in today's market, who would sell a good winning portfolio for .01%. Similar to the investors who panicked in 2008 and still are at a loss.

Right now, ING is listening to the phone call and I can reverse the transfer. I have an account and so does my son with TD Ameritrade. What happened is a rip off and a disgrace. In time, I will pull all funds out of TD Ameritrade who now uses Bernie Madoff's philosophy. I do want the management to contact me. There are still so many complaints to fill out with the SEC and FINRA, to name a few.

TD Ameritrade false advertising: I saw a 60 day free trading advertisement on Ameritrade so I opened an account. After 4 trades, I notice they are charging me. After talking to a condescending and rude staff person, I am told "Oh, you need to deposit $2,000 to get that option." Nowhere on the advertisement does it say restrictions apply or that $2k was required. That info was on an entirely different webpage.

TD Ameritrade does not follow any SOP or protocol when reviewing account transfer from another brokerage. My account was accepted and fully funded at TD Ameritrade. I started making trades and noticed that my trades were being cancelled. Evidently, TDA did not fully review the transfer, and did not like $38.00 of a "penny stock" security that was in my account.

TDA could not accept this $38.00 security, because it was too risky for them. As a result, they rejected my $27,000 funded account, and sent it back to my former brokerage. All in all, I missed out on at least a week's worth of trading opportunities. Several time critical opportunities passed me by. Not to mention the several hours of wasted time on the phone, trying to resolve this issue.

I opened account and transferred $3500 to TD Ameritrade. I applied for margin account and TD Ameritrade rejected my application and denied to provide margin account. Finally, I requested to pull out my money and close account because I want to have margin account. I am approved marginal account with another broker. TD Ameritrade refused to give me back my money. I asked for an explanation, no response. What can I do? Please advise.

I initiated a request for TD Ameritrade to roll over my IRA account from Sterling Trust to TD Ameritrade at end of 2011. But after more than two months and nothing happened, I called TD Ameritrade. TD Ameritrade told me that they had never received any transfer document from Sterling Trust. I then called Sterling Trust. Sterling Trust told me they had already sent authorized transfer document to TD Ameritrade. Sterling Trust emailed me and also sent me the document in US mail. After I received the document, I still wasn't sure that TD Ameritrade had actually received the document until I found a check on the cover page of the entire transfer document. The cash was actually cashed into my account on 02-06-2012. So TD Ameritrade cashed the check in my account and lost the rest of the transfer document in the woods.

It took me numerous hours to talk with Sterling Trust and TD Ameritrade to get the bottom of this problem. It is unimaginable that a big company like TD Ameritrade could make such a big mistake. This is a very negative customer experience against TD Ameritrade. My agent at TD Ameritrade had no idea why my transfer document was lost. But I think TD Ameritrade high-level management should request a thorough investigation to see what's wrong with its back office processing so that the same thing won't happen to other customers again.

A $50 fee was charged, every time a Fidelity mutual fund was traded. Every time I asked their reps if there was a fee, I was told no, as long as it is held past the short term period. I received no confirmation that showed this fee. I had many trades, before I realized this discount broker has charged this fee, that Fidelity never has.

Repeated problems with customer reps. They have a turnstile of people answering questions on the phones and many are not well prepared and give wrong answers. They're trading platform has broken down on occasions and they don't stand behind it, it becomes your problem not theirs.

THE TD Ameritrade customer service not only gives bad instructions, but they don't hold themselves responsible for their own mistakes. The only surprise in the poor showing in Consumer Reports is that they were not rated even worse. They should guard your money, but they cost you money.

TD Ameritrade ** up a transfer and it cost me $16,500. When I complained about their mess up that occurred as a result of their instructions, their response was, "we are not liable for the instructions that we give you over the telephone." They absolutely, completely could care less. The supervisor simply said, "The decision is final and we are not going to do anything about it." They are completely aloof and their attitude is like Bernie Madoff or MF Global. "Oops, so sorry, but we are not responsible for our mistakes."

One of TD Ameritrade's local brokers told me to place a large sum of money in the Reserve Yield Plus Fund. They told me it was as safe as a money market fund. It was not the case, as the fund collapsed. I have funds still stuck with the group that manages the fund and TD, and I am getting no information from TD. Their service is very bad and they are trying to walk away from their obligation.

On September 30th, 2011, TD Ameritrade's trading platform failed during regular trading hours. There was no possibility to enter new orders nor the existing orders were getting executed. Trading was unavailable. My attempts to close some of the positions in the morning on September 30th, 2011 were absolutely unsuccessful due to TD Ameritrade's system failure. Due to sharp market moves, some of my stock and option positions significantly decreased in value by the end of the trading session on September 30th, 2011. This ultimately resulted in a margin call. On October 4th, 2011, TD Ameritrade decided to sell out most of my stock positions to cover the margin call. That sellout resulted in loss of $54,000.00, which is a direct result of TD Ameritrade's system failure on September 30th, 2011.

When I discovered I was getting charged $2/statement, I changed to electronic notifications. I still occasionally find $2 deducted from my account with the bogus claim that the electronic notification has failed. Each time, I have checked and made sure they had my correct e-mail address (plus a backup e-mail address) and have had them return the fee. However, I am getting tired of this and had I not checked my account, they would have gotten away with this scam several times. I am really getting fed up with this obvious ruse to rob me of money.

TD Ameritrade has the most screwed up, error-filled statements I have ever encountered. They are ripping people off. There is absolutely no way they can't be. On one of my statements, it says I lost $5006.92. I owned 1.85 shares at $23.15, with market value of $42.83. That is the extent they had right. The statement says I had unrealized gain (loss) of $50006.92. When I called to inquire about this and other discrepancies, they made up some nonsense about cost basis being wrong, which clearly isn't. Basically, I cannot account for over $10000 loss to my account and neither can they. I will not use them anymore. Don't deposit money with them. You will lose it.

The balance of an account on opening should be the same, as it was on the previous day closing. Ameritrade never informs you of the value of your account on closing, and unless you have made a note yourself, you would never know if the amount showing next day is correct. On several occasions, I found out discrepancies with numbers reported between market closings and openings. When I reported this to Ameritrade, their representatives came up with unbelievable excuses; such as they don't have account details on previous closings, or the account were affected by after hours trading.

Ameritrade representatives will never give you the telephone number or email of their compliance officer. Instead, they will ask you to contact their president's email. Sometimes, when they are cornered, they pretend to put you on hold,and they never come back. They are also very unprofessional when it comes to legal matters, such as disposition of trusts or joint accounts. In many cases, I have experienced that they are have their agents calling parties involved, asking them to dump their partners in favor of Ameritrade consultants. If you have friends in joint accounts, expect a great deal of gossip and interference from these expert investment "sharks".

This is as much a question as a complaint. I signed up to receive shareholder information via electronic (e-mail). For PRU mutual funds, I get a transmittal message but not the important information. Extensive phone calls ended with TDA saying the problem is not their fault. Ditto with PRU. the fund is PBHAX. I now have to ask for hard copy transmittal to get the information. Does anyone else have this problem with TDA? Or has anyone definitely determined it to be a PRU problem.? Thanks.

This is a warning. Never deposit any money with TDAmeritrade. They are crooks and incompetent (always in their favor) and unprofessional. You would be better off just keeping your money in a savings account. The fees in your savings account will still be less than the money you will lose with Ameritrade. It took almost an entire year to transfer my funds from Entrust Admin. to TDAmeritrade due to the fact that no one seemed to know how to do this and kept giving me the wrong information and no one followed up on the account.

After completing an online form in Jan. 2010, I had to follow up each month to find out why the funds were not transferred. It wasn't until Sept. 2010 that someone finally said that Entrust needed paper original forms and not an eForm. Someone should have told me that back in January! Then they said that self directed IRA investments, like real estate, could be transferred to my new Ameritrade self directed IRA, but, again, they were wrong and it took several follow up calls from me to Entrust, to the REIT and back to Ameritrade to find out that their non standard assets department rejected the investments because they did not meet the minimum of $100,000! Again, why didn't someone check this out in January!

Of course, they mysteriously have no record of my calls to them, especially the one in which I requested some kind of compensation for their non professionalism (Entrust was busy emptying my funds for arbitrary administration fees and depleting my principle and dividends, which is why I was trying to change custodians in the first place). Ameritrade, by dragging the transfer process out almost a year and giving me misinformation cost me almost a year's worth of additional fees. Don't use Ameritrade. Just put your money in a savings account. It will be less of a hassle and save you transaction fees, errors, wasted time and aggravation.

An email from wmehab@yahoo.com stating that I have a negative cash balance in my account. I haven't touched that in years, so there should not be a negative balance. And it's wanting cash deposited Exact quote: "Deposit $2,000 or more by 10/16/2010, and you'll receive 6 months of Internet equity trading at a negotiated commission rate of just $5 " I think this is a scam and I'm ignoring it.

I had been with them when it was just AmeriTrade. They changed their type of billing and made it more complicated when they started adding a two dollar charge so I decided to left them. Not only did they charge me $75.00 for the transfer but they removed my online privileges. They denied me a refund and still sent another bill showing that I have $36.98 left. In other words, it was not closed anyway!

If you are dealing with Ameritrade, you have to be very careful. They manipulate the data so they will take your money before you realize it. I have been trading for 10 years with different companies and they all have issues that for new traders it's not clear. Ameritrade came up with options expiration for July 2, 2010, July 9, 2010 and July 17, 2010. After July 4th, they told everyone that bought the July 17, 2010 that the actual expiration date was July 2, 2010. They know that people are on vacation or something. So they changed the expiration day and people think they made a mistake. It's a huge scam. I can even show you the data. The option prices don't correspond to the expiration date.

Among several others issues, if you sell options at market value, someone can get your part of your options for cents and the rest of options pay real market value. Unless you checked your history, you won't even notice. I have to check my trade history all the time to verify that. I called them to fix it. They did, but they didn't apologize for that. I asked how often do they make this mistake. No answer on that one. I'd like to know where can I complain formally. The economic damage is a disaster because they can take away all your money without you realizing about it. You have to be watching your account so they won't take your money. It's unreal.

I completely agree with your comment. TD Ameritrade has started employing crooks now. I will soon be closing my account with them, but currently, they have people like Daniel, Senior Research Analyst, Office of the President, who think they know everything but they don't even have clue on how some of their software works.

In the month of June, there were issues with their quotes, and quotes shown were wrong in trading software like Command center. I complained about it. I got a reply from the Office of the President (Person's name is Daniel.) that there was some error for which my suggestion was to bring down the software immediately as soon as you come to know about error, rather than letting people trade on the basis of wrong quotes.

His reply to this was "Though we know there is error in quotes, we cannot take away functionality from customers for trading." What is he talking about? He is making statement on the behalf of TD (have emails) that it's OK to show wrong quotes and let customer trade on the basis of wrong quotes and make losses. Is he out of his mind? And when I asked to get this matter reviewed by his supervisor, there was no result.

TD Ameritrade, in my view, have lost value now. Soon, this will be one of the companies who just disappears from market as this kind of errors are becoming quite common with TD and people like Daniel are supporting these errors. Either TD needs to close or person like Daniel needs to be out of TD. I luckily didn't have to take any damage, as I know TD software cannot be completely trusted.

But I am sure lots of other people must have taken losses due to this error, and TD still in business rather making good to those losses due to their error. They cannot just state in the contract that we are not responsible for software issues. Why? If you can make money from those software then why not losses? But I guess not; they will always make money and customer will have to take losses for their errors.

I received an email from you, stating that my complaint would be posted. As of now, I have not found it on your site, under the same grouping of complaints about TD Ameritrade Online Brokerage that prompted me to file my complaint. Can you please tell me how long it takes until the complaint is posted? Can you also please tell me where, specifically, the complaint would be located on your site?

We've had many problems with TD Ameritrade. There were glaring incorrect balances, trade backed out of that they admitted to, etc. We want to hear from other people who have had such egregious wrongdoings done in their accounts.

On October 19, with the assistance from an Ameritrade representative, I sold two securities through my on-line account. I was told the charge would be $9.99 per trade, and that I would be receiving a check for a total of $109.10. I received a letter from TD two days later, saying that they "were unable to process [your] request for a check in the amount of $109.10 at this time because of: Not sufficient funds at this time." I called TD on 10/22/09 to ask for clarification, and was told by a rep that I was charged $4.00 in fees. When I asked what the specific fees were , she said the fees were determined by the amount of securities sold,and something about them being a kind of tax. I found that interesting because the two stocks I sold were not the same quantity, and each was charged $2.00.

In the meantime, I received my TD statement in the mail, and saw the $2.00 charge under the subtitle "FEES," no further explanation. I called TD back and spoke to another TD rep. When I asked this person what the specific fee was for, he said for getting a paper statement vs. an electronic statement, and that a letter was sent to TD customers informing them of this new charge. I told him I never received the letter, and asked if he was aware of other customers who didn't receive the letter. He told me he spoke to a "handful" who hadn't received the letter. I wondered out loud to the rep if the actually number could be in the thousands, and he said he didn't know.

He quickly said, however, that he would waive the charge. I told him I was less concerned about the $4.00 charge than I was about the potential many who might be hit with the same charge and not even realize it, or if they did realize it, not take the time to question it. I imagine TD is making a substantial amount of money through this recent fee. I asked the rep to please re-send me a copy of the letter that allegedly went out to me, and was told he was unable to contact the division that sent it.

I asked for a phone number for the corporate office, and after consulting with his manager, he was unable to provide a number. I am writing this letter because I question whether letters were actually sent by TD to customers who receive paper statements. I received two very different explanations for the fee. If the fee is legitimate and the proper process was used to inform consumers, great. However, if proper notification/procedure was not done, and TD depends on consumers not noticing the fee, or not following up because it is small,then it is not OK. $2.00 in and of itself is not a lot of money. But $2.00 charged thousands, or hundreds of thousands of times, is a lot of money.

The company may have stolen from me more than 5 grams or more. I have been with the Company for 15 years. 4 years datek and 11 years Ameritrade. I have complaint to them many times but nothing happened. They just ignored you complaint. I got******off Friday. Their system was down for trading but was able to place ordered of 1000 shares of hgsi at 2.35/share but split second I decided to cancelled my order due to their system down and I need to go out for an appointment. But when I came home the shared I cancelled was executed. I told them I cancelled that order before I left why was it executed. The said there was no cancelled received. I 100% cancelled it but I was told by the person I spoke too that there is no record I cancelled.

The Ironic part of trading is that they control us they do anything they want with our money. They can delete anything in the systems that investor don't want to know. I have probably complaint more than 10 times with them but with no solution. How can we protect ourself from Company that steal our money?

TDAmeritrade screwed me - exactly the same as they did to Karthik of Newton MA (02/21/09) Without any notice or phone calls - TDAmeritrade sold off my BAC shares and other equities just because they decided to raise the margin of BAC. Will be file complaint and suing .

financial and mental - unjustice to investors

I bought 39300 shares of Bank of America Shares on Margin on Wednesday.at avg. 4.72.

Margin call was issued on Thursday , but the email was sent out on Friday morning . ie. 02/20/2009.

They did not give me any call.

I responded to them ssaying that i will be able to cover the cost by wire transfering the amount.

They had BLOCKED my ECH (electronic transfer from ym bank because of 1 time the bank rejected.. eventhough i changed banks.. they did not enable.. and in the past 9 years of trading with them. this is the first time it happened)

Credit risk sold my position in the morning for a loss and liquidated my position for a 60k LOSS at $3.26 eventhough the stock went up to $3.54. they did not sell my shares but chose to say that the credi risk team do manually to sell the positions according to their thresholds)

I called them and yelled at them for purposely robbing investors money and they did not care.

THis is not the first time this happened. Earlier 2 weeks back they did the same with my GERON stock

(13,000 shares at $3.95 cents)

then again it was forcefully sold out for a loss at 3.53 pm for $3.90

(I don't understand their credit risk threshold for 5 cents in 1 hour unless they manipulate the Bank of america security to cream the investors. One possible reason is that they know BAC will go up on 02/23/2009)

Again No emails were sent out to me. NO calls were made. This is unfair.

I called TD ameritrade and threatened to sue them if i don't get my 5100 shares. and i also told them that i will wire transfer the money on Monday morning to cover the margin cost for the 5100 shares they sold at 3.52 pm

THey did not answer me.

What is the need for them to sell at 3.90 at 3.52.. so that means TD Ameritrade is involved ina business of short selling and knows that Bank of America will go up on Monday.!!!

Filed a complaint to SEC and FINRA.

I was misled into signing up for a margin account, rather than a cash only account. In the application document, the default account was margin. I am foreign person and did not understand. I moved my life savings into this account. Margin was developed. The market went down sharply. TD Ameri sold without my knowledge and I have now lost all my money.

i lost all my savings 1.9 million dollars

Proceeds from stock sales were to be in a cash money management position. My proceeds of $38,000.00 is now worth $1,700.00 less and cannot be touched or withdrawn. I was told it's because they lost money with Lehmen Bros. I wish not to be a partner in Ameritrade's poor business decisions.

$1,772.00 lost as of Oct 31st 2008

I funded my account with Ameritrade on August 17,2007 with 100 thousand dollars and in accordance with their advertising I was suppose to be an Apex Investor and deal only with Experienced Licensed Brokers. Well, in two months I lost all of my hundred thousand dollars. I filled out my application in writing, on line, and it stated I had less then one year experience. Ameritrade, Manny, changed my information to read 3 to 5 years experience and put me on margin and options trading.

Ameritrade has another way to become an Apex Investor also. If you make five trades a month for three months you become an Apex Investor and deal exclusively with Experienced Licensed Brokers. This is false, deceptive and misleading advertisement on the internet.

I told Manny that I had quit working in July of 2007 and that I was not working at the time in August 2007. Losing this 100 thousand dollars on margin trading in two months has took away from my retirement. I am presently not working and actually had to quit work because I was sick. I dont know if I will ever be able to do roofing again.

This is devistated me and I am sure hundreds of thousands of other novice investors who beleive the false advertising by Ameritrade. Ameritrade loves those five trades a month for three months because they can make tons of money from it whether the investor wins or loses.

I talked to one of the head guys in the corporate office in Nebraska and he said its my fault, I was trading alone and that they would not reimburse me. Mr Marquez went on to say that I was not the first one to go up against them in the last three years that this Apex program had been in place.

They are adding insult to injury. Folks should move their accounts on outta' there

I called to cancel my account and they told me they would post date a check and it would be in the amount of $2629.06. Then I got an e-mail stating I was receiving a check in the amount of $2527.13. When I brought this to their attention they said they could refund me their fee which is $47.98 and they would review the taped conversation. They called back and said that that the part of the conversation that they said I would receive a check for $2629.06 was not on the tape. They lost it. They still owe me $53.95. Can you please help me.

On Wed. morning, Dec. 1, 2004 at approximately 7:00 a.m. Mountain time, I checked my Ameritrade account #774793269 to see what RCO was doing. RCO was moving up in price. It showed that I still owned 60,000 shares and decided to sell 30,000. At approx. 7:10 a.m. I put in a limit order to sell them . A short time later they were all sold.

When I saw this, I re-checked my Ameritrade account and it showed that I now owned 30,000 and had sold 30,000 shares. A while later I checked my account balance again and found that it had credited the sale to my account and that I still had 30,000 shares left. That evening I checked my account and printed my balance page. It showed the exact amounts as earlier that day. I also printed my positions page and noted that it showed my 30,000 shares as short position, but it also showed 1,000 shares long position.

On Dec. 2 & 3, 2004, I called Ameritrade and told them that I checked my account and the number of shares was confusing and I thought them inaccurate. Both times I was told that the account would all be straighted out by Mon. Dec. 6. On the evening of Dec. 3, 2004 I checked my Ameritrade account and found that my money had been moved to unsettled cash, and that I did not have any money available for trading or withdrawal. On Saturday, Dec. 4, I checked my account and found that I had cash available for trading or withdrawl, but the amount was less than I had before I sold any RCO stock and the position showed no stocks owned.

I called Ameritrade again. This time I demanded an explanation of what was happening to my account! I was told there had been a REVERSE SPLIT on Dec.1 and in order to sell 30,000 shares of RCO stock, they had to buy 29,000 more shares of RCO in order to match the sale I had ordered. I asked him why my account had not been accurate on Wed. morning, Dec. 1 ? He said that Ramp Corp. had not notified them in time and that Ameritrade was justified in doing this.

I asked why was I allowed to sell stock that I didn't own and that you were allowed to buy stock that I had never ordered. Why wasn't the sale just denied? Why didn't I have access to the money that was not involved in the RCO sale? He said my account was frozen. Ameritrade is justified in this action.

He asked me what could be done to make me happy? I told him I wanted the money from the sale back in my account He said, That can never happen. Can I give you some free trades?. My reply was that I didn't want free trades, that is no settlement in this. He said free trades would be a good-will gesture from Ameritrade.

I am outraged by the mistake that Ameritrade made causing me to owe them $39,017.00. It was over a stock named RCO in which I owned 95,172 shares in. On Tuesday November 30, 2004 near the end of the regular trading day RCO released news stating that they were going into a 60-1 reverse stock split. I watched the stock after hours late into the night to see if the news was going to change the stock price.

The next morning on Wednesday December 1,2004 I woke up early just to see what RCO might do. It was 8:00am that morning when I went into my Ameritrade account. When I looked into my possitions it still showed that I had all of my shares and that the split had not yet gone through. RCO was moving higher that morning and I put in a sale to sell all of my shares at market at 8:05am.

It took about 23 commission trades to execute all of the shares but every one of them was filled at a range from .30-.452. I was elated thinking I had earned about $32,000. I continued to watch the stock rise higher and at one point I saw the stock halted. After seeing the stock halted it raised a red flag for me. I went into my account and the money I had earned was indeed posted to my account but on further investigation of my account I saw there was an N/A posted in front of the shares I sold.

I called Ameritrade and spoke with a supervisor named Micha who stated to me that instead of me making money in the shares of RCO i sold that I now owed Ameritrade $39,017.00. They said that I was oversold in my RCO shares, but when I checked the possitions all of my shares were there. Mr. B stated that he contacted the market about the issue because of the number of investors that had been in the same situation that I am but the market denied Ameritrade on the request of a bust trade.

Ameritrade wants their money, and frankly so do I. I could not have sold shares that were not there to be traded. For Ameritrades mess up, now I must pay them. Where is the fairness in this? I don't even have $39,017.00 invested into Ameritrade. I printed out everything from my computer showing where all my shares were sold and filled by Ameritrade. I printed my account showing where I was credited with the money I should have made from selling those shares. Ameritrade entrapped me as well as others into owing them money that they now want.

Ameritrade has frozen all three of my accounts and one of them did not have RCO in it. Ameritrade went into my accounts without my knowledge or approval and rebought the shares they said I oversold. We want a bust trade. FAIR IS FAIR.

I feel this is a dishonest, and false advertiment.