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Consumer Affairs


Is this your Business?

AIG Annuities


Consumer Complaints & Reviews

Few parents are blessed with the privilege of caring for a special child like our daughter Nicole, who was born on August 8th 1994. Nicole suffered protracted perinatal asphyxia during labor and delivery. The asphyxia caused catastrophic brain damage, profound mental retardation, intractable seizure disorder, hypotonic cerebral palsy, ataxia, global developmental delays and PICA. Nicole is non-verbal and incapable of performing even the most rudimentary activities of daily living such as eating, drinking, dressing, bathing and personal hygiene. She is incontinent and requires intensive supervision at all times to avoid inadvertent self-harm.

During her short life, Nicole has been hospitalized twenty-four (24) times at such renowned institutions as Dartmouth-Hitchcock Medical Center, John Hopkins Medical Center, The Cleveland Clinic and Montefiore Medical Center.

Efforts to control Nicole's seizures include a left temporal lobectomy in 2000 and the implantation of a vagus nerve stimulator in 2002. We have tried all anticonvulsants, individually and in various combinations, the Ketogenic Diet, unapproved medications from Canada, medications still in clinical trial and holistic/alternative remedies. To date, we have not found a treatment protocol that abates her seizures.

The necessities for a family with a child like Nicole extend well beyond the usual food, clothing, and housing. Even with health insurance, the out-of-pocket medical expenses are staggering. The unique demands of raising a child, like Nicole, made it impracticable for both of us to continue working. We are facing seemingly insurmountable debt that had us on the verge of bankruptcy.

Back in 2007, we accepted a settlement offer of five hundred thousand dollars ($500,000) to settle a medical malpractice claim against the obstetrician. After the attorneys took $167,467, the balance was paid to American International Life Assurance Company of New York (AIG) for the purchase of an annuity. The annuity provides monthly payments for $646.50.

The structured settlement annuity contract provides in relevant part: No payee, annuitant, or beneficiary of this contract may assign any payments or benefits of this annuity contract unless the assignment is made in accordance with an order of a court pursuant to 5036 of the CPLR if a court orders, pursuant to the state law described above, that any payment or benefit of this annuity contract be paid in a lump sum, such lump sum payment shall be calculated.

Accordingly, on April 11th 2011, we filed a petition with the Surrogates Court, Putnam County. Our petition sought an order pursuant to 5036 directing AIG to make a lump sum payment in the amount of $100,000. The Court appointed a Guardian Ad Litem to investigate the facts and circumstances surrounding our petition. After reviewing several years of invoices, medical bills and unreimbursed expenses, the Guardian Ad Litem was satisfied that the relief sought was warranted and in the best interest of Nicole and her family. The Judge ultimately concurred and was prepared to issue an order.

After months of seemingly endless objections and obstacles, AIG issued a written opinion to the Court. In the opinion, AIG takes the position that the annuity does not result from a jury verdict and judgment, but rather a settlement agreement therefore 5036 does not apply. While the Judge and Guardian Ad Litem do not agree with AIG's position, there is nothing they can do to compel AIG's compliance. From here, we would have to file a civil action against AIG sounding in breach of contract. No doubt AIG knows that litigation will take a year or more to resolve this issue. Unfortunately, we do not have the luxury of waiting that long.

It is inconceivable that a lump sum payment of $100,000 will impose a financial burden on AIG. However, failure to do so will prove financially devastating for our family. We are pleading for your help in rectifying this senseless injustice.

I was supposed to be charged taxes on interest only not on my money because it has already been taxed, but they keep screwing me. Also, the fees for withdrawal are too high and too often. AIG was with MetLife before and they were much better. I have had to pay taxes and fees for every withdrawal. I got screwed for a lot of money.

AIG has an outstanding payment for services rendered on a claim completed by my office. We have faxed them the claim/bill. They have to act within 30 days, so they waited 30 days and sent a letter saying we needed to physically mail it with the originals. We sent those. They waited 30 days, and then sent us a letter stating that they want a W9 form. Because of this we have not received $2,000 since November. It is now February.

I've tried to retrieve my mother Annuity Acct from AIG, but to no avial, the 800 number is a total joke, and you can't leave message. She is 76 with Alzehiemier disease, who's been denied Medicaid assistance because "too much assets", that I can't get my hands on. Her Adult Day care is getting more expensive and I have other obligations. Moma thought she was saving for a day like this, but it a shame, you trust these companies to invest for you, only for them to get richer off of your money

AIG had a 20 to 1 reverse stock split and i was not notified untill after it happened. Also, My partial share that was left was paid to me in cash at the lowest possible price that AIG stock was at.

I lost close to 10,000 dollars of this and I am sure many other people were affected by this.

I have 2 Annuities with AIG. I have been trying to retrieve 130,000 dollars from one of the annuities since December 2008 to no avail. I have contacted the company over 6 times, each time, given an excuse why the check was not received and then told everything was in order. I have still not received my check, I haven't even tried to retrieve the other 120,000 dollars in another annuity. What is the next step? Should I hire an attorney? Do I file a complaint and if so, with who? I need my money! As I explained above, I am out over close to 300,000 dollars. I am close to nervous breakdown. Help.

I have been calling AIG for two mos. asking for them to mail or fax an annuity cash surrender form. They tell me it's on the way or that they have faxed it and it must not be getting through. I need this money that's been in this annuity for fourteen years for surgery in two mos. I found the surrender form on-line. I plan on mailing it and keeping a copy. If I don't receive the money in two weeks, I will take it to the BBB.

I arranged to buy a different annuity and started paperwork on that well before my annuity matured on 2/27/2009. Despite that, I am still awaiting the funds to transfer as of today (4/4/2009). My agent for and I got them what they requested, but they appear to be intentionally stalling to gain the interest that should instead go to me while the funds are in abeyance.

Potential loss of interest and rate I had locked in with the new annuity.

A.I.G has had court order to release funds to me Since jul8,08They have used stall, back & forth mail that could have handled in one letter. I'm told this is normal handling proceedure. In the mean time they have contniued to invest againt my wishes losing even more. This is unethical & I want to find out if even with-in the law. I would like to get others with the problem to attemt class action law suit

Aig has lost ofer 50% of my meager retirement. More than that of X-wifes While going on as buisness as usual. Mage temp Govenment take over is the answer

I am in the process of withdrawing my money from First Sun America (AIG Annuity). However, they have done everything in their power to prolong mailing the funds. They have changed the date they recieved my withdrawal application to a later date in addition to adding an additional 5 days to the application process.

Basically, I need my money ASAP.

On October 1, 2008, a bank representative from Wells Fargo in Ketchikan faxed a request for AIG to roll over my AIG annuity into a Wells Fargo IRA account.

Six weeks later, on November 20, 2008, I received a letter posted 11-10-2008 from AIG claiming they could not process this request. They gave me 30 days to re-submit the same request.

On November 21, 2008, the Wells Fargo agent again faxed a request for my funds from AIG.
I have had the usual experience of not being able to contact AIG. The phone is answered by an automated voice, instructing me to use their website. The website instructs me to call the phone number. I have never been able to contact anyone at AIG.

To date, now January 15, 2009, I have not been contacted by AIG. They still have my money.

My wife and I booked a travel package and Travel Insurance from Priceline to Hawaii for 2007 Holiday season. Then her father was diagnosed with Late stage Stomach Cancer and we cancelled the Hawaii trip immediately and flew to Japan to see her father. Her father passed away few months later. AIG International Services, Inc. acting on behalf of Priceline declines to refund our $2606 of booking fee, which includes $50 of Travel insurance we have purchased.

We are out of $2606 and seeking justice to be served as soon as possible. We have detailed documentations and pictures to prove our case!

My AIG Annuity matured October 31st. I contacted Chase Bank (Annette Y) on November 1st 2008. Annette Faxed the signed copies to AIG for an IRA transfer. After 2 weeks I called AIG for a status. They informed that all is in order and they will transfer the account within 2 weeks. I called again and also had Chase call them about my status. They informed us all is in order and the transfer should occure within days.

On November 24th I received a letter from Elizabeth B. (Customer Service Rep) The letter stated that Chase Bank did not complete an Acceptance Letter from the receiving custodion. This Acceptance letter was faxed to AIG on November 29th. A call was made by Annette from Chase to AIG verifing that the FAX was received by AIG.

I called December 8th to check on the status, AIG informed me that the FAX was lost. I need this money, all I get is Social Security. What is going on? Any help would be appreciated. If I do not get this money by December 15th, I could have serious problems making my house payments.

The total lack of personnel availability for A.I.G. Annuity clients, is astonishing. A.I.G.'s Annuity 800 phone number is the ultimate brush off, refering you to their web site, as your only alternative for contact. The phone number does not connect you to anyone, nor has the message changed over the last 6 months. After repeated emails I was given another number by the A.I.G. InfoExchange office. This number is constantly busy, from 7am - 6 pm Monday - Friday (EST).

My emails were answered with the notation, Please do not respond to this email, all responses will be deleted without being read. All very curious, indeed! I have recently hired a Texas attorney to help me recover my policy premium(s) held by A.I.G.

called customer service for withdrawal form. sent to me. filled out and returned. no response, no check. unable to contact them by phone or e-mail. did all this because my represenative at wachovia securities would not help. he said if i wanted my money i would have to do it myself.

my wife and i are both retired. we have $85,000 and need our money to live on.


I needed to withdrawl money from my annuity and was told it would take 18 days. One month later, after still not receiving a check, I called the bank and asked what had happened. Everytime I try to take money from this account I'm told that the paperwork is incorrect. This time I was told that my policy number is incorrect and that the number I have is for a deceased male. When they were asked why they didn't use my SS number their reply was we don't do that.

I pulled my policy and the number I gave them is correct. Now they are saying that I have a different number. I wonder what's going on. I will reapply with the new number but still no check.

I mailed recently a complaint that AIG Annuities did not pay an amount of just over $133000, resp. this amount was not credited to the account of the annuity holder. It now turns out that AIG did not make a direct deposit to the owner's account, but instead sent a check to the nursing home where the owner lives. I do not know how long the check was waiting there to be collected. It was detected only when the owner's L.A. representative visited here and found the AIG mail. Although I had written to AIG to contact me via E-Mail when problems would arise, no such action had been taken.

loss in interest

I contacted Wells Fargo about transfering my balance from AIG. to date they have heard nothing. Wells Fargo contacted me to get a hold of AIG, again NO RESPONCE. Its been over a month. What can be done?

On 10/17/2008 I faxed an Annuity Withdrawal Request to AIG Annuity, asking for a complete surrender of the funds invested in the name of my mother-in-law. 2 weeks later I saw on aigannuity access that the full amount of over $130000 had been withdrawn on 10/28/08, but until today no funds have been credited to my mother-in-law's checking account.

All tries to get in touch with AIG, either by phone or E-Mail have failed, resp. no reply has been received. What can I do, so that the money is transferred. It is needed to pay the board fee at the nursing home. As I live in Switzerland, it is difficult to operate from here.

No interest seems to be credited since 10/28/08, also there is no cash left to pay for the future boarding bills.


I have read all these other complaints which made me very concerned. Long story short, I've had similiar problems with dealing with my mothers death claim benefit on my fathers annuity. It's bad enough to deal with his death and then add the AIG people to your problems.

Here's what I did. First, I had kept copious notes. I wrote a 3 page letter recapping all the problems and the people I had spoke with. I filed a formal complaint with The Texas Insurance Commission(where AIG is based) and The Ohio Insurance Commission where the annuities had been bought.

I also sent copies to our congressman. I then faxed copies of the complaints along with my letter to AIG claims department. There fax number is 806-342-6966. It will probably take you many attempts to get thru. After getting totally jacked around for over two months, I got a call from a very nice lady THE SAME DAY and got our check 3 business days later.

I also faxed the insurance commissioners copies of your complaints from consumer affairs.

When they asked me how I wanted this resolved, I asked for the money and for them to investigate how long it is taking AIG to process their claims.

I hope this helps for all of you.

I am so ticked that our tax payer dollars are going to pay to keep this comapny afloat!

Since Aug 14, 2008 I have been tryning to contact AIG to withdraw my annuity. To date I have got nothing but a recording on the phone along with a internet address that leads to no where. I was told by a bank representive AIG was a good save investment for my IRA. I went to this same bank to ask for help. The investment representative called every number he could find but failed to get a reponse. He was also appalled by AIG's lack of accountability. Yet I still see AIG advertise on TV to get more people to invest in their company. How can this be?

I am a disabled Vetren living on a fixed income. I am having a difficult time paying my bills. The reason I saved money was to be able to meet my obligations. The stress added by AIG is affecting my mental and phyiscal state. I am already suffering from delayed combat stress which has affected both my mental and phyiscal state. AIG has just added to the load.


I have the same complaint as most of the others who have commented about the totally unacceptable service of AIG. My annuity withdrawal request was signed, properly notarized and sent over two weeks ago. No response, acknowledgment, nothing. This company has been bailed out with billions of tax-payer dollars. They have several thousand dollars which are mine. I want them back now!


An IRA annuity with First Sun America, AIG, matured on the 28th of Sept. I requested a full withdrawal as of that date. As of today, 10/27 I have not been able to speak to anyone concerning this withdrawal and I have yet to receive a check.

This is part of my retirement income which I currently use to supplement my Social Security check.

I complained a while ago that AIG was not paying me my money on my annuity. It is only fair that I say that AIG did pay me in full on Oct 22, 2008

I have to IRAs with AIG. I am trying to cash out one fully paid up IRA. I submitted the request 14 days ago. They cannot be reached by phone...always too busy to take calls. I sense that I am about to lose over $7,000 through pure fraud.

AIG is withholding money that is mine. I am screwed.

We took out an annuity with AIG through Webster Investments 5 years ago and it has reached maturity this past July. With the current economic issues we wanted to move it to another existing annuity that has also matured at SBLI and filled out the forms necessary on 9/15/2008 and was told by Webster that AIG received it on 9/25/2008.

We still on October 17th have not received that money transfer. We were told it would take 6-10 days to process awhile ago and then when we had not rec'd the funds in that time frame we were then told by Webster that it would be 10-15 days and still nothing. Very Frustrating to say the least and not money we can afford to lose.

I submitted the request for withdrawal for my AIG annuity three weeks ago and have heard nothing since that time. I have tried to contact AIG using their 1-800 number but have been told that they are not taking calls due to heavy volume.

This is my 90-year old mother's annuity. She needs the money immediately. The Bank of America investment salesperson sold it to her 5 years ago--unethical, to say the least to tie up an 85-year old person's money for that long and to pressure her into doing so.

A 5-year Annuity matured on 09/25/08 and the AIG Agent brought it to my attention. I refused to do anymore business with them and filled out a Withdrawal Request on 09/29 and hand-delivered to the agent. He stated that it would take about 10 days to get my Principal plus Interest.

However, today is 10/14 and I haven't heard anything. My 800 calls to AIG are getting disconnected because of a extremely heavy volume and their Agent at the Bank is not in and will not return my calls.

I am losing Interest - and I am not talking about a $50,000 or $100,000 Premium.

When calling the 800 number I am unable to contact anyone I get a recording of heavy volume of calls. I have attemped to other extentions but I am always refered to the 800.

This economic delay has caused financial hardship more than needed.


I cancelled my policy during the look and See period and they have screwed around in refunding my money to me. I requested my funds and now have been informed that a check has been mailed out. It's ironic that they were wired my money, yet they mailed me or my bank a check. I have lost two months interest and will change banks over this ordeal. I wish they could be held liable for lost revenue.


I have had an annuity with AIG for 5 years. I put the money in in 3 increments, Sept, Oct, and Jan. I sent for the 1st deposit. and have heard nothing . the second is to be due, the 29th of this month. I will also send papers at that time to send the last installment , which I will pay a penalty on. The fact that the govt. has bailed them out now, should have given them enough money to meet the demands of their customers. I have abou $16,000.00 in my IRA with them and I want it out of there. I will never invest in anything ever again that is not FDIC insured. I'm 73 years old and I hope I get the money before I die.


I Caceled my Annuity with AIG tru my Region Bank associateon the 16TH of September aked to have te annuity amount transfered to my Checkin acct.Nothing happened was unable to reach them by Phone Internet or true my Bank representative tillOctober the 1st.My bank got a hold of them and was told that the amount was being held becouse the annuity had a penalty amt for early withdrawal.My Bank Representative told them that I was aware of this and to cancel the annuity. Now I am waiting and hope to get my money.AIG is not treating their Customers fairly.

I am without my Money that leagally should have ben send a week ago.

In 2005 I had some CD's with Amsouth Bank come due. Dana was an officer of the bank and(she told me) an agent for AIG. She incouraged me to invest my IRA money in an anuity with AIG. Which I did. On Sept. 17 I went into RBC Bank ( which is the same bank, different name) and told Dana ( who still works there ) that I wanted to surrender my anuity. She got ahold of the local agent, Drew, and had him FAX the papers for me to sign, which was done that day, noterized and FAXed directly to AIG. I was told I would be mailed a check. So far, nothing.

I waited till Sept 29 to call Drew. He said he would check on it, but said that I should already have a check ( which is what I thought, too). It took me till today to speak to him again, although he said he would get right back to me. He said that the main office of AIG would not give him any details of what was happening with my account, that I needed to call them and gave me the 800 number. Every time I have tryed that number I have gotten a recording saying they were too busy to help me. There is no e-mail address or any way to leave a message. So what do I do?

frustration, loss of trust in big business


I have been trying to reach AIG for 15 days, they are not taking calls...So I wrote to them on Sept 15th requesting a surrender of my Annuity and as of today Sept, 30, 2008, I have heard nothing from them

Consequences?? I simply need the money I have invested in the annuity. IT is as easy as that....I know they have been having problems, but to blatenly ingore their customers, is downright terrible......We customers need help and hope that you can helpus.

My mother purchased an annuity in 2004, On Sept 22,2008 I faxed A I G a letter with their form AIGA 897 signed and notorized naming me as power of attorney as well as trustee for the estate. My Mother was admitted to the hospital on 9-26-08 and needs to be sent to a nursing home. I have tried contacting A I G as WE NEED the money for her care, nobody answers the phone and many times you cannot even get through. They have our maoney, I need it for her care. Please , somebody help. Thank You

financial hardships on money that is ours and we need it now.

I have been calling all telephone numbers that I can find for AIG. I cannot reach anyone at any of their offices. The recording says that due to the heavy amount of callers I simply cannot be connected, and then the call is terminated. Is this a way for a company to act after the government just bailed them out? Will AIG simply obscond with the money the government has loaned them as well? Because they sure aren't paying us our money.


On April 11, 2008 I went into Regions Bank to open an equity account. I was approached by a very agressive investment sales rep. who suggested that interest rates were dropping and that I should have a fixed rate for five years @ 4.40 or 6.40 for 1 year not to drop lower than 3 per cent for the remaining 4 years.

I felt as though 6.40 for one year would be my choice as 4.40 per cent for the next four years with an uncertain economic forcast would be too low. On August 19 I went into another Regions Bank in Pensacola. I had recently relocated to the Pensacola area and was informed by another agressive rep. that the interest rates were now fixed for 6 years at 5 percent. I was given the figure that I would be saving 10,000.00 dollars if I chose to take the penalty of 4,000 dollars and switch over to New York Life which was paying 5 percent interest for the next 6 years. I agreed.

The rep. from Regions did not tell me about a conservation period when she was making the transaction with
AIG. I told her that I did not want to make the transaction if I were going to loose interest. She assured me that I would not. When I went in today to find out when my interst from NYLife would post to my account, I found out that AIG had never sent my money of 135,000.00 to them.

The interest that I have received from AIG will be deducted from the original investment of 135,000. This amounts to close to 4 thousand dollars. I have lost interest because of Regions Bank since 4-11-08 till today which is Sept. 9. They tell me now that I will not be able to claim my money until Oct 5, 2008 and will not release my funds. Ofcourse, I will not be making any interest that I do not have to pay back to AIG until I get my funds.

I was hit by one of their clients a week ago today. When you call he states that he will call back in 2 hours and does not. He is very vey rude. When I call for information his story does not match with others that I speak with in the office. I have been told that they just need a PO and then he gives another story. I have explained that I have a daughter that has cerebral palsy and I need my car to get her back and forth to her doctor's appointments and they show know emapthy what so ever.

He now states that it is still under investigation after I turned in the police report which he did not request from me but I found out from another agent that this is what is holding up them processing the claim. When I placed a call to him again he had an attitude and stated that they will investigate because they do not think it was caused by their clent. Beware if you are hit by someone with this insurance because you will receive the run around. My car was rear ended by their client. I have been off from work waiting on them to get my car fix and have to return on Monday. This has taken over a week and I am still getting the run around from Mr. B. who is a very rude man.

On April 18, 2008, I phoned their Customer Service and spoke to someone who said she was "Jessie". I requested withdrawal forms by Fax which were received that day. She instructed us to fill in the forms, have them notarized and fax them back to her. This was done April 18 with a request to acknowledge receipt. No acknowledgment was forthcoming.

On April 21 my husband called them and was told they had no knowledge of "Jessie" but to refax the forms to another number. The person to whom I spoke promised to call me acknowledging receipt. No call was received.

We owe very large bills depending on this money. We will have to deplete other resources at high interest rates to avoid bankruptcy.

AIG sold my mother in law an annuity for $30,000 at a 2% interest rate (bad), and told her it would increase regularly. It stayed at the 2% the whole time. She lost a lot of money as the prime rate for CDs was over 4%. She could not get her money out of this, and she died in October; we have been trying since then to get it out. It is very difficult to contact these people. They supposedly sent us the forms three times, and finally I got someone to email them.

I would advise anyone not to invest with or do business with these people. They are sharks, preying on old people.

My husband recieved a settlement for a work related injury we inquired about investing for short term. we were told by this person that by taking flex 5 for 5 years that we could after the first year could start drawing intrest which we did the five years are up in july we called the response was the annuity was for 7 years and the money we recieved will be taken off the original money we only collectd the intrestso why would they take it off money it is all the extra money we have and was looking forward to a little enjoyment in the years we have left. please say we can get some help to getting our money

My husband has heart problems and this has got him sick over this episode with aig

My sister in law was talked into putting a large amount of her cash from sale of a home into a AIG Annuity account liquiding a CD gaining interest. She was not advised it was not backed by the bank or FDIC insured and that it may lose value. Was not even given a copy of paper work to take and read over at home. We had to go down to the bank 2 times and request copies of the transactions.

She immediately was sick to read about what she just let her money go into. We researched and found that she could cancel this policy within 30 days. She canceled 10 days after signing.

Bank now is telling her that they do not know how long it would be before she is given her money back. Bank rep said AIG is reoranizating. Funny they were quick to take her money!

AIG Annuity has been delaying the processing of my Annuity Withdrawal Request application for over a month. Their telephone customer service, over the is completely understaffed, as their phone message indicates that all our representatives are currently assisting other customers and then unfortunately we cannot assist you at this time and then the phone is disconnected.

I am suffering substantial loss of income due to the low annuity interest rate as compared to current federally insured market rates.

I have an annuity account with AIG which has come due on January 30, 2006. I contacted AIG to have them mail me forms for cash surrender since mid January, 2006. They keep saying that forms have been mailed to me, but i have not yet received such forms. This has gone on for over one month now. I finally had a representative fax me copies of this form.

Now that I have the forms, an AIG representative tells me that they cannot wire my money directly to my bank and that it will take at least 10 days to process the forms. When I asked him whether a check will be mailed to me after the processing of the forms, he hesitated and could not tell me how long it will take for them to mail the actual check. I am at my wits end by this stalling and maneuvering by AIG not to give me my money back. I need this money to pay for mortgage.


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