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Marilyn of Bethlehem PA (10/06/08)
I have had an annuity with AIG for 5 years. I put the money in in 3 increments, Sept, Oct, and Jan. I sent for the 1st deposit. and have heard nothing . the second is to be due, the 29th of this month. I will also send papers at that time to send the last installment , which I will pay a penalty on. The fact that the govt. has bailed them out now, should have given them enough money to meet the demands of their customers. I have abou $16,000.00 in my IRA with them and I want it out of there. I will never invest in anything ever again that is not FDIC insured. I'm 73 years old and I hope I get the money before I die.
Gabriele of Titusville FL (10/02/08)
I Caceled my Annuity with AIG tru my Region Bank associateon the 16TH of September aked to have te annuity amount transfered to my Checkin acct.Nothing happened was unable to reach them by Phone Internet or true my Bank representative tillOctober the 1st.My bank got a hold of them and was told that the amount was being held becouse the annuity had a penalty amt for early withdrawal.My Bank Representative told them that I was aware of this and to cancel the annuity. Now I am waiting and hope to get my money.AIG is not treating their Customers fairly.
I am without my Money that leagally should have ben send a week ago.
Mary of Coden AL (10/01/08)
In 2005 I had some CD's with Amsouth Bank come due. Dana was an officer of the bank and(she told me) an agent for AIG. She incouraged me to invest my IRA money in an anuity with AIG. Which I did. On Sept. 17 I went into RBC Bank ( which is the same bank, different name) and told Dana ( who still works there ) that I wanted to surrender my anuity. She got ahold of the local agent, Drew, and had him FAX the papers for me to sign, which was done that day, noterized and FAXed directly to AIG. I was told I would be mailed a check. So far, nothing.
I waited till Sept 29 to call Drew. He said he would check on it, but said that I should already have a check ( which is what I thought, too). It took me till today to speak to him again, although he said he would get right back to me. He said that the main office of AIG would not give him any details of what was happening with my account, that I needed to call them and gave me the 800 number. Every time I have tryed that number I have gotten a recording saying they were too busy to help me. There is no e-mail address or any way to leave a message. So what do I do?
frustration, loss of trust in big business
Beverley of Brooklyn Park MN (10/01/08)
I have been trying to reach AIG for 15 days, they are not taking calls...So I wrote to them on Sept 15th requesting a surrender of my Annuity and as of today Sept, 30, 2008, I have heard nothing from them
Consequences?? I simply need the money I have invested in the annuity. IT is as easy as that....I know they have been having problems, but to blatenly ingore their customers, is downright terrible......We customers need help and hope that you can helpus.
Anne of Pensacola FL (09/10/08)
On April 11, 2008 I went into Regions Bank to open an equity account. I was approached by a very agressive investment sales rep. who suggested that interest rates were dropping and that I should have a fixed rate for five years @ 4.40 or 6.40 for 1 year not to drop lower than 3 per cent for the remaining 4 years. I felt as though 6.40 for one year would be my choice as 4.40 per cent for the next four years with an uncertain economic forcast would be too low. On August 19 I went into another Regions Bank in Pensacola. I had recently relocated to the Pensacola area and was informed by another agressive rep. that the interest rates were now fixed for 6 years at 5 percent. I was given the figure that I would be saving 10,000.00 dollars if I chose to take the penalty of 4,000 dollars and switch over to New York Life which was paying 5 percent interest for the next 6 years. I agreed. The rep. from Regions did not tell me about a conservation period when she was making the transaction with
AIG. I told her that I did not want to make the transaction if I were going to loose interest. She assured me that I would not. When I went in today to find out when my interst from NYLife would post to my account, I found out that AIG had never sent my money of 135,000.00 to them. The interest that I have received from AIG will be deducted from the original investment of 135,000. This amounts to close to 4 thousand dollars. I have lost interest because of Regions Bank since 4-11-08 till today which is Sept. 9. They tell me now that I will not be able to claim my money until Oct 5, 2008 and will not release my funds. Ofcourse, I will not be making any interest that I do not have to pay back to AIG until I get my funds.
Elaine of Henderson, NV (04/21/08)
On April 18, 2008, I phoned their Customer Service and spoke to someone who said she was "Jessie". I requested withdrawal forms by Fax which were received that day. She instructed us to fill in the forms, have them notarized and fax them back to her. This was done April 18 with a request to acknowledge receipt. No acknowledgment was forthcoming.
On April 21 my husband called them and was told they had no knowledge of "Jessie" but to refax the forms to another number. The person to whom I spoke promised to call me acknowledging receipt. No call was received.
We owe very large bills depending on this money. We will have to deplete other resources at high interest rates to avoid bankruptcy.
Joann of Rock View WV (12/03/07)
AIG sold my mother in law an annuity for $30,000 at a 2% interest rate (bad), and told her it would increase regularly. It stayed at the 2% the whole time. She lost a lot of money as the prime rate for CDs was over 4%. She could not get her money out of this, and she died in October; we have been trying since then to get it out. It is very difficult to contact these people. They supposedly sent us the forms three times, and finally I got someone to email them.
I would advise anyone not to invest with or do business with these people. They are sharks, preying on old people.
Ruth of Ligonier PA (04/05/07)
My husband recieved a settlement for a work related injury we inquired about investing for short term. we were told by this person that by taking flex 5 for 5 years that we could after the first year could start drawing intrest which we did the five years are up in july we called the response was the annuity was for 7 years and the money we recieved will be taken off the original money we only collectd the intrestso why would they take it off money it is all the extra money we have and was looking forward to a little enjoyment in the years we have left. please say we can get some help to getting our money
My husband has heart problems and this has got him sick over this episode with aig
Edwin of Claremont CA (02/20/07)
AIG Annuity has been delaying the processing of my Annuity Withdrawal Request application for over a month. Their telephone customer service, over the is completely understaffed, as their phone message indicates that all our representatives are currently assisting other customers and then unfortunately we cannot assist you at this time and then the phone is disconnected.
I am suffering substantial loss of income due to the low annuity interest rate as compared to current federally insured market rates.
Effie of New York NY (02/16/06)
I have an annuity account with AIG which has come due on January 30, 2006. I contacted AIG to have them mail me forms for cash surrender since mid January, 2006. They keep saying that forms have been mailed to me, but i have not yet received such forms. This has gone on for over one month now. I finally had a representative fax me copies of this form.
Now that I have the forms, an AIG representative tells me that they cannot wire my money directly to my bank and that it will take at least 10 days to process the forms. When I asked him whether a check will be mailed to me after the processing of the forms, he hesitated and could not tell me how long it will take for them to mail the actual check. I am at my wits end by this stalling and maneuvering by AIG not to give me my money back. I need this money to pay for mortgage.
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