I had a check return that did not clear. They had told me that I could make this check good over 4 payments - one per pay period. They redeposited the entire check today without my knowledge. I have always gone on the Friday after my payday to make the payment. I had never been told differently. When I first called about the account being posted - newest employee lied and stated that the manager was out of office. I called a secondary number and the manager was in the office. She was very rude to me as I explained that I was planning on being there today. Little did I know she had redeposited the check already. I appreciated them helping when I needed help but then I will not promote their business nor will I use it again. Customer service has always been poor and almost deceitful at this branch.
Consumer Complaints & Reviews
to Advance America. He claimed that I was going to have a warrant issued for my arrest on March 28, 2012, case file #**. He stated that if I didn't pay him the $457.00 that day or at least half and the rest would be due at the end of the month. He also stated that a judge would sign a warrant the day after that and that would cost me $300.00 more. He stated that I would be arrested that same day and that my driver's license would be taken away. This is way past the statue of limits.
I spoke with the Sheriff's office and they said all that can be done is a judgement placed on me. I'm tried of being harassed daily by the company. Could you please help me correct this matter so these phone calls will stop? We're in 2012 and this is the first I've been called on this since 2001. Thanks for your help.
I have a $120 payday loan with Advance America in Georgetown, Delaware and I was due to make an interest payment of $20 or pay the loan off for $120. I didn't have a new check to write on my Jan 27, 2012 visit but I had my extension payment of $20. The Georgetown office would not take payment without a new check. I ordered new checks through my bank but they have not come yet. I made the office aware before hand when I saw that there was a possibility that they weren't going to be here.
The loan officer I spoke with basically responded in a nasty way. "You would be wasting your time to come in because you have to have a new check." I asked if I could speak to a supervisor for the Georgetown office and I was told that the loan officer wasn't allowed to give out numbers. I can't believe that this would be true. All businesses should have a way to contact their supervisor and the customer should be able to do so as well. So I wrote the complaint office a letter. There were no numbers online to call.
I am very upset as my checking account is in danger of being intercepted for the full amount $120 this week due to my not having a new check to write. I tried to communicate with this company, offered to make the payment and asked if something could be documented in my file that I will bring in a new check as soon as I received them probably this week.
They basically didn't want to work with me. I don't feel that this is right. I have been an excellent customer with this company for 3 to 4 years. What would be wrong with taking a blank check at the beginning of a loan and just have the client sign the check? And, if anything were to come up, the company has the right to put a date and amount on the check they have for whatever it is that you owe. This would save a lot of checks for the customer. I don't see why this company wouldn't consider something like this. Can you help me?
from Advance Cash America. I called back and he was easier to understand. He wanted to send me something about paying back a loan. I asked him when the loan was sent to me and I see nothing on my account.
I asked him to send me the information showing me that I took the loan. He got all mad and said that all he could send me was information for me to pay it back. I said I'm not agreeing to anything until I see that I took the loan because I can't see anything. He got mad and hung up. What the **?
I received a phone call today from someone claiming to be from a collection agency. I could not understand the man I was talking to due to a very thick accent and could not understand his named or the name of the collection agency he was calling from. The phone number is **. After letting him know I had never applied for an online loan with Cash Advance America, he argued with me and wanted me to give him my Social Security Number and e-mail address. When I informed him I do not give that information over the phone, he hung up on me.
So I called the number back and asked him to give me his name and the company's name. His accent got very thick again when I asked again. He hung up on me again. I then called back and asked to speak with a manager. He informed me he was the manager and said I needed to pay this debt or I would get paperwork within 48 hours on court proceedings. Then hung up on me again. Now, when I tried calling back I get a recording stating to leave a message, but then it says the mail box is full.
I received a call from phone umber xxx-xxx-xxx saying that they were a collection agency for Cash Advance America and that I owe them $400 for a loan that I received in July 2011. I never applied for a cash advance loan or whatever it is called. When I asked for some information on this company, they hung up on me. When I tried to call the number back it kept going to voicemail.
I have received pay day loans at Advance America. Advance til payday and a friend in need cash an advance. What about members who were getting screwed with interest fee before 2003?
I was unable too pay a loan back in full, but made the effort by sending 30 to 40 dollars in money orders each time I pay. They mailed me the money orders back. I thought you were not supposed to deny someone of payment if they're making an attempt to pay in any kind of loan?
"Ronnie" called to tell me he was an attorney, representing Cash Advance America. He told me his client includes various advance payday companies. He wanted me to send him $1,200 today to clear up my account or else the sheriff would come pick me up on October 10, 2011; my social security card will be revoked; or my social security benefits will be terminated
I could not get much more information out of him unless I agreed to send a MoneyGram today from any nearby Walmart to his company! I told him I needed proof of what he was talking about and he told me he would send all kinds of paperwork once I sent him $1,200! I am a cancer patient and have to prepare myself for an upcoming surgery and this was not what I needed to hear! He was not interested in any excuses just the money.
I do have loans with my cash now and OneClickCash but am current on my payments! After Ronnie hung up on me, I called both companies to ask if they knew anything about this. I had to leave a message with OneClickCash but my cash now told me they have nothing to do with Cash Advance America! I realize I opened myself up to this type of threat but hopefully others will not allow "Ronnie" type of people to upset their lives like he did mine!
I was unable too pay them back on a $460.00 loan, so I said the right thing to do is try to send what I can afford to pay off balance. I went out and got a money order for $30 to start trying to pay something on this balance. Well, they sent the money order back and would not take the payment.
On the website, there were two options to choose from for a payday cash advance. I noticed that one of the options was to do the advance online. So, I applied. And then at the end after giving my account routing information and checking account number, they redirected me to a walk in physical location. I thought the money was going to be deposited into my account. Otherwise, I wouldn't have given all that information online.
This company said I took out a loan, but I did not. Then they had this LLC law office company call me, talking about I owe all this money back. Now, I have to file an attorney info against them to get to the bottom of this.
This person, Rachel **, has contacted me on several occasions about a loan that they say I have taken out. They will not provide me with much information and stated that they are with Cash Advance of America or USA Cash Advance. They have threaten to fax papers to my job that would cause me to lose my job, as well as to have someone come to my place of employment to have papers served to me. She also stated that I would need to have my attorney to contact them.
I have been contacted and notified that I was charged too much interest on payday loans but I lost the contact letter. I don't know how to find out the rights I have.
I was called and severely harassed by the so-called LLC Law Firm. East Indian people called today basically yelling at me about a loan from Advance America, telling me that I am in trouble.
I received a payday loan from Advance America. I paid the loan down to the point where I owed $275.00. On November 19, 2010, the company took $400.00 (which was the original amount of the loan) from my checking account without any notification. I immediately contacted Advance America to inquire as to why they took more than what I owed them. They first attempted to say that I owed the $400.00. Then later in the conversation, the rep stated that they took $400.00 because that was the amount of my original check. So I asked when I could come in and receive my refund for $125.00. They told me that the check had to clear.
On Tuesday, November 23, 2010, I contacted the store again to let them know that the check cleared and I would like to come in and get my refund. Advance America said that I would need to bring in my bank statement to show that the payment cleared. Due to my work hours, I cannot get to the store during the weekday. However, due to the Thanksgiving holiday, I knew I would be off work Thursday and Friday. So I went in this morning (November 26, 2010) to pickup my refund. When the rep went into the computer, she stated that I had to wait until Monday, November 29th, although she clearly saw a clear payment on my bank statement. Then, she told me that she would need to give me a check. I said that you took my cash and I would prefer cash.
Anyway, now I have to wait until the 29th, at which point I would not be available to pick it up until next Saturday, December 4, 2010. I feel that I should have been refunded my money immediately once verification of the check was made. Please advise. Thanks.
New product, conversing w/Ms Watson. I borrowed $700; she reviewed w/me that no more than $900 to pay back via monthly payments. Got my first statement due, $50. I really appreciated that but he next payment due, $187.50. Really confused at this time. Next bill $435 +. I am so ready to take them to court. I called during my lunch to discuss this matter, some lady put me on hold twice during my 30 min. lunch breadk so I will need to discuss this matter in person. Let me know what can be done about this if anything. Very desperate and upset about this.
They will be getting 3/4 of my check; that leaves nothing for other bills or living expenses. They are taking advantage of poor people in hopeless situations and leaving them in worse situations that brought them in there in the first place. This can not be right.
These stores are not working with consumers in a fair enough way to ensure that their loans are paid off and not just a continuos cycle. They are being ver difficult in working out a more reasonable way to help the consumer live normally and pay off their loans. When you ask the store clerks about other options they offer none, their only other option is to just just pay it off and worry later about the other living expenses you have later.
At every single one of these stores there is an issue with their payday loans process. My husband and i have been paying these payday loand for about three years now and it just seems to be an endless cycle. It has gotten to the point to where you have to make rash decisions about how you can cover your other bills after paying these loans with high interest. After trying to set up payment plans and or arrangements with these companies even then when you have more than one loan it's still difficult to live a somewhat normal life. You have to write one loan to cover the other and when you think you are able to pay it out, because it's such a large amount you cannot pay them out because you need that extra money to cover something else.
This is a very big strain on my family because we have paid them enough money for those loans to have been paid out, we should get a refund for all the money we have poured into these type of loans. There isn't even a program that can help those that want to pay the money back, therefore you are stuck in this neverending cycle. We are very destraught and depressed behind these loans, can someone please help?
Advance America payday advances. A $400 loan will cost you $60 every 2 weeks. They will allow you to continually roll this loan over and keep charging you an additional $60. This can go on for months and close to a year.
They are not clear that your bi-weekly installment does not impact the principal of the loan. Like credit cards and other loan institutions, they need to be required to create a minimum payment that impacts the principal. They do not provide you with any other resources that could help you.
They also need to be responsible to run a credit report to see if you are credit worthy. They should be required to do a reference check to make sure that their clients understand that a payday loan will end up costing them a minimum of twice the loan amount. They need to disclose to you every 30 days "By the way, your $400 loan has cost you $120 in fees". They need to be limited on the maximum amount of fees they can obtain.
They have called my job several times, after my District Manager has asked them repeatdly not to call me on my job. They have also brought threatning letters to my job as well, after being asked not to. I have agreed to make arrangements with them to pay off the debt, and they told me they would not take what I had offered them. I offered them one hundred dollars at first.
Kelly came to my job today threatning me, she was not discreet with her purpose for coming to my job she started talking loudly in front of my Assistant, I asked her please not to come to my job and she would not leave and got an attitude with me saying she can come here whenever she feels like it. She was very rude to me after I asked her several times not to come to my job and tried to explain to her that I have been trying to make arrangements to pay off my debt. She still refused to leave and insisted that she would return.
WEll I took out a check advance loan. And lost my job so I could not pay it on time and said that I would try to get up there the following week and they said fine. Well needless to say I didnt not make it up there that day so they started calling my refences, and one of them was my now ex boy friend who I am trying to stay far away from and they called him and told him everything. Why the were calling, what I didnt and didnt do.
I used to work for a financial company and I know the laws we were not alowd to discuss anything with a 3rd party just that we are trying to get a hold of that person and a name and number. And that was it nothing else was said unless the customer gave you permission.
