Complain about a product or service

ACS

David of Rolling Meadows, IL January 23, 2009

In a nutshell, have been trying to straighten out my loan situation for years. I lost my engineering job in '01, and have not been able to find a job since then that would allow me to keep making payments on my student loan, which ACS services. It was originated by Sallie Mae, but no one has been able to find records confirming that. It has been sold several times in the last few years. The interest rate has just been increased from 5.5% to 8.25%, with monthly payments of 550.

I have exhausted all of my options for deferments, forbearances, etc., yet they are unable to offer me any other options. They call and call, each time I speak to a different person who has no record of previous calls, actions taken. Sometimes they say I have deferment time left. I tell them I know for sure that I don't, but they refuse to listen, or take any action to confirm. A supervisor threatened to hang up on me once, saying I was arguing with him. I simply do not know what to do about this. I'm 50, live in a room in my mother's house, and take home 300 from the only job I am able to find. I requested an application to apply for loan forgiveness, but they wouldn't send it to me, and gave me no reason why.

Nervous breakdown, trashed credit history. Unable to find job in the field for which I got this student loan for 8 years.

Solaida of Camden, NJ January 5, 2009

My wacovia loan is now being handled by ACS and they have reported that I was 150 days late on my credit report when my account has always been in forbearance or deferment!!! My credit score is suffering and I can't get a hold of them!!!

Marvin of Victor, NY December 21, 2008

I am repaying an education loan I took out for my daughter with Key Bank. It is being serviced by ACS. 5 out of the last 6 months I have gotten calls from debt collection agencies telling me that that are trying to collect a debt owed to Key Bank. The number left by these agencies turns out to be Key Bank. I called the number the first two months told the bill had been paid then the calls stopped until the next month. I contacted Key's customer service and they said they would have someone call. Never happened. I contacted them again this month and they said they would have someone from another department contact me. Still waiting.

I contacted ACS and they assure me the payment was received and was on time and they did not delay letting Key Bank know. Every payment has been above the minimum and has been on time. I make the payments on-line and have confirmation numbers and tranfer verification from the bank. I have contacted the NYS Attorney General to determine what kind of guidelines there are for being contacted by education loan providers and have printing out a complaint form to file on Key Bank.

I called their generic customer service line (they call me on Sunday, but don't have reps at the education dept on Sunday) and have gave the operator a very curt message that I want to be contacted by a person ASAP. The July payment may have been a day late due to a scheduling error on my part for the online payment, however all other payments have been on time. The phones calls stop every month. I don't know if they have impacted my credit rating or not.

John of Washington Crossing, PA October 6, 2008

I had student loans in rehabiltation with the Dept of Ed. After a year, the loans were transfered to ACS for repayment. ACS continues to report the loans payed as late because I do not pay the interest in full (total of about 4500). I contacted the Dept of Ed but have yet to have the problem resolved.

Meanwhile, my credit score has dropped over 120 points for doing what I thought was the right thing. I would have been better off ignoring the Dept of Ed since the loan was over 10 years old.

Credit score destroyed! Job in danger

Russell of Silver Spring, MD July 29, 2008

I have 2 student loans which are currently in repayment. I send in the proper amount every month. I have bank statements to show the checks are being cashed for that amount. ACS_WACHOVIA claim that i am behind my interest has gone up. I send the ACS account 100.46 every month but it gets recorded as anything but that amount. I send the Wachovia account 50 every month and they claim that account is also behind.

Furthermore i sent 2 payments to each account in Dec 07 because i spent the whole month of January in the Philippines. They claim i never made my January payment even though on my account history on their weewbsite it shows 2 payments in DEC 07 ACS sent me a letter after i called and explained the problem stating that they are investigating and that i was to continue with my normal payments. The next letter i got said i was about 250 overdue

MY INTEREST RATE HAS GONE UP

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