My account was put under review, because I was sent a card without my knowledge. I never received a card; they reported it lost without my full consent. And I still haven't had access to my funds.
Consumer Complaints & Reviews
They put a freeze on my account where SSI direct deposit goes into. Then, I faxed in all required documents 3 times, and they still won't give me my money and I am getting evicted and starving!
On October 14, 15, and 18, I had a document faxed three times to Account Now from Netspend Vesta to release a hold and have $102.95 put back on my debit card. As of October 19, 2011, the money has not been refunded and meanwhile I have incurred fees.
I have an AccountNow card to deposit the cash I get from a daily pay temp agency. AccountNow put a restriction on my account saying that my birth date in their system was incorrect. When I talked to them about it, I had to fax in ID, SS card, and a utility bill. I did that and now they are saying that because my license is expired, they can't accept it. Well, they are holding my money and there aren't any jobs coming in so I can't get a new license or pay for my house note. My wife is six months pregnant so, as far as employers go, there's nothing much that she can do. How the hell are we supposed to get our money out and pay what we've got to pay if they won't listen to me? They even went as far as hanging up in my face when asked to be transferred to a department that can help me. All I want is my money back so I can take care of my wife and my unborn child. Is that too much to ask?
I reported my Gold Visa Card lost this AM. My paycheck is electronically deposited into this account, now I'm being told I can't access my funds because I don't have a debit card!
This is ridiculous, plus I paid 40 dollars to have the new card expedited in 3 business days. I have no money and no one seems to want to help at Accountnow. Their customer service is anemic at best. No one can tell me why, however, I cannot access the funds and this is not stated in my terms. My electronic debits are going to bounce now, plus I will not be able to pay rent on time.
Metabank iAdvance was canceled on October 13, 2010 and I wasn't informed until I checked my account to see when will I receive my son's social security check. I did borrow in the amount of $600.00, bringing the total amount to $675.00. I thought I could have borrowed at least $400.00 of that back, when the check was deposited into my account. However the program was closed.
The damage it has caused me is that I cannot pay my rent, buy food, or pay electric, gas, and water. I am on a fixed income. I feel really depressed due to this action because I don't know how my family and I will make it through this month.
I received two prepaid cards from this company sometime in March 2010. I activated one on June 20, 2010 while I was in Connecticut. I added $75.00 on the card and I first used it at a Citgo gas station to purchase $10 gasoline. I then proceeded to use it at a department store but unsuccessfully. I then called the customer service department only to find out that they took $9.95 for maintenance fee and I won't be able to use the card until the gas station transaction is cleared. They gave me a 5 days waiting period.
I still cannot access the card since June and they keep taking money off it. My Balance is now $39.00 and I have only used it for a $10 transaction. They asked me to fax an ID and my social security, which I did but I still can't get anywhere with these people. I have read a few of their reviews online and they seem to be ripping off a lot of people. If you call the customer service department more than once per month, they debit $2 each time from the card. This is so wrong and unfair and somebody needs to regulate their practice.
