
Lorenzo of Modesto, CA on Dec. 18, 2009
I currently have a loan with 800LOANMART. Let me give some back ground here. Unfortunately due to financial issues my payments have been consistently late by 2 to 3 weeks. In the beginning, I informed 800LOANMART of the late payments ahead of time, but after month after month of threats that they'd repossess my vehicle, I finally quit calling and just made my payments late using MONEYGRAM, at which point I would call the day of the payment to give them a reference number.
800LOANMART started calling me, and I understand they felt it was necessary, but eventually they would even call my work multiple times per day. My work line is a mobile phone, on it I leave a message with a coworkers number just in case somebody trying to contact me regarding my job needs immediate assistance. 800LOANMART started calling my coworker!!! On one occassion they even left a message on my coworkers phone, addressed to me, stating that I was late on my loanmart payment and that they were going to repossess my vehicle! I still have that recording to this day!
On Thursday, December 17, 2009, I called into 800LOANMART to give a reference number for a payment I had made earlier. I spoke with 3 individuals, the first was a gentleman who I did not get his name, when I asked for it he informed me he computer was down. Then I was transferred to an associate named Vanessa @ x107. I gave her my reference number and she asked when I would be making my next payment.
I informed her it would be about 3 weeks past the due date... she then proceeded to tell me that "they" can no longer be taking late payments from me and that she can't "guarantee" the terms of the loan. I responded by stating I don't have the means to get the payment in earlier and she replied that I run the risk of having my car impounded.
Pompously I responded that I've always made my payments late, that I was aware of the penalties and fees I will incur at the end of my loan, and that all I can play is the hand I'm dealt. Vanessa then responded to me "Mr. P., the terms and conditions of your contract allow us to repossess your vehicle even if you are 1 DAY PAST DUE". I then told a second to regain my composure, I admit I was flustered.
I then set my phone up so that I could record the conversation, and then I asked Vanessa, "At this time I would like to start recording this call for quality assurance, could you please repeat what you stated regarding the terms and conditions of my contract?", Vanessa, after pausing for a second, asked me to hold.
I was then transferred to Ivonne @ x181, she seemed unaware of why I was transferred to her, I intially stated that I had called in to give my reference number for a payment, she then started telling me that I needed to make my payment or that I run the risk of having my car repossessed, as soon as I heard her talk about repossessions, I told her I would like to record the call for quality assurance, and she told me NO!
That I could not record the call, and that since I was not allowing herself or their previous representative explain that they are a TITLE COMPANY and what their rights are as such that she would notate on my account that I was refusing communication regarding my account. I stopped talking, allowed her to finish her sentence and then asked "Can I record our conversation regarding my loan and the terms and conditions" and Ivonne said no, so I told her I have nothing else to discuss at this time and that I would seek out aid regarding the issue.
TO ANYBODY CONSIDERING DOING BUSINESS WITH 800LOANMART, IT IS MY OPINION THAT THIS IS THE WORSE POSSIBLE WAY TO GET QUICK FUNDING. THIS COMPANY IN PARTICULAR HAS FUELED AN INFERNO OF DISGUST AND HATRED WITHIN ME. GETTING A LOAN THROUGH 800LOANMART IS THE WORST DECISION I HAVE EVER MADE IN MY LIFE, PLEASE DON'T REPEAT MY MISTAKE. I've paid the amount of the loan almost two and a half times over onve interest is included.