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Kelly of Hamburg, PA April 29, 2009
I had an eye exam for contacts on Tuesday April 21st 2009. When placing my order the lady that was taking care of me was to busy watching the customers in the retail department and when I called Wednesday April 29 2009 to see if they came in I was told they were not ordered so Iasked if they would just give me my prescription so I could order them on line and I was told NO that they would just place the order today To me that was poor customer service and now in 4 days I will be out of contacts. physicaly I cant see without my contacts . Lisa of Newton, NJ April 22, 2009
Lisa of Newton NJ (04/22/09)
I purchased eyeglasses on 11/07/08, paid in full. I have worn them and they broke a few weeks ago. I brought them back to the store and was told that should not have happened due to the metal they were made from, Titaium Steel. I received a message that the frames were no longer available. Then told when I arrived at the store that the warranty was only good for 60 days and that I would have to buy another pair of glasses. I feel that the glasses should have lasted longer than 5 1/2 months. If the glasses had not broken, I would not have to put out any more money. I have not ever had a pair of glasses only last a few months. The manager, a woman, was very rude and only offered a 10% discount which was increased to 20% as I was ready to leave. I will not shop there again
I will have to buy another pair of glasses. The pair that broke were 348.00 total. Not sure how much the new ones will cost Angelia of Homer, MI April 22, 2009
Angelia of Homer MI (04/22/09)
I scheduled an appointment on the 23rd of March 2009, to have my eyes checked and to get new glasses. Today is now the 22nd of April 2009, and I still have not received my glasses. I have called the vision center three times and stopped in once to find out where my glasses were. When I called, they kept me on hold while they did the follow up-glad I don't have to pay extra for long distance calling. Why didn't the vision center follow up once they were made aware of situation? This is poor customer service and I will not be returning to this vision center. I also will let everyone I know about the terrible experience this has been. Cynthia of Yuma, AZ April 16, 2009
Cynthia of Yuma AZ (04/16/09)
I went in for a contact lense exam or fitting on 02/27/09, The whole purpose for this visit was to get prescription color contact lenses. By the end of my exam Dr.Samo finally convinced me to get clear contacts instead of color lenses because they turned out to be a better buy. I ended up paying a total of 324.39, this included a contact lense exam, and 2 boxes of clear contact lenses ( I have estigmatism so it can get pretty pricey). I was advised that due to the fact that these were especially made lenses it could take up from 7 to 10 business days to get these in.
After two weeks, I get a call from one of the associates to notify me that my lenses were in for which I asked if it would be okay for my husband to pick them up since I had been getting off late from work and they were closed by the time I would get there to which she replied there shouldn't be a problem with that. I ended up getting off early from work so I decided to pick them up myself. By then it had already been a 3-4days. When I get to the Vision Center, I am helped by the manager at this location. She doubted that somebody had called to notify me of my order arriving when they were still waiting on a trial pair that they needed to see on me before they released my lenses for which I had already paid for.
By this time I asked about changing my order to color contacts, because that's what I wanted in the first place for which they were a lot more expensive. For which Dr.Samo replies by saying that it would be an additional 30.00 fee because the eye exam was based on clear lenses and not color, uh-how could that be if I had told him since the beginning I wanted color lenses? Plus, when you are checking out and placing your order they ask you again what you want to get, he was not making sense at all. So I asked him, if i was obligated to purchase my lenses there in order to get my prescription? He answered, no. But, he would not release my prescription until he'd seen me in a trial pair, the problem was there was no trial pair for the color ones only the clear ones. So if I am not obligated to buy them here, why cant you give me my prescription for which I fully paid for. His response wss that he could not release my prescription until he seen me in my trials...there were no trials in the color lenses i needed..so isn't that making me purchase one pair of color lenses (400)so he can see me in them so he can release my prescription?
So I am being obligated to purchase my lenses there! After a long and exausting discussion I told him I would try on the clear trials (the ones they were waiting on) because I desperately needed lenses right away, they said they'd call me when they'd get them in. Almost two weeks passed by the time they called me notifying me of the trials arriving. I go in on Sunday April 5th, an associate, J. Delgado,(really polite) tells me that Dr.Samo needed to be there to see me in my trials, and then have me come back in week for a follow-up..I was trying not to get upset,.Why would he need to see me in them? I understand about the week follow up, but why would he have to be there to give me my trials?
I left and came back during the week, Thursday to be exact. Turns out he's only there Mondays, Wednesdays, and Fridays! I finally gave up and I asked the associate that was there at the moment to give me my money back! She gave me a refund for the contact lenses but not my exam. I paid for a service, in this case a contact lense exam, but I didn't get my prescription. All I got was a prescription for glasses!! I never went in for glasses! In that case I could've walked in and paid for an eye exam which is 20.oo less than a contact lense exam. I am looking for a full refund for not receiving the services I paid for. It's been 7 weeks and I am with no lenses, nor prescription to buy them elsewhere, and 85.00 short and not to mentioned the frustation I feel at this time. I have never gone through so much difficulty to get my prescription, but this will be the last time I ever go to a Walmart Vision Center ever! The people there are misleading customers and giving out the wrong information. I was told this Dr. has had several complaints already and he's only been there not so long. I can imagine a lot more coming.
Felicia of Grimsley, TN April 15, 2009
Felicia of Grimsley TN (04/15/09)
My daughter gets her glasses prescription there. She doesn't see their eye dr just gets her frames there because they are more affordable. When I took her to her yearly eye exam they eye dr informed me that walmart had got the left and right eye mixed up. She was 4 and has worn those glasses for a year. She is extremely far sighted in her left eye. So bad that it's almost turned into a lazy eye.
Lonna of Redmond, OR April 15, 2009
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