Complain about a product or service

Wal-Mart Vision Center

Latisha of Benton Harbor, MI July 22, 2009

I purchased a 32 inch. TV/DVD combo from Wal-Mart in October 2007 and experienced a loud whistling noise from my television usually during the middle of the night. This happened four times in one week and then the television screen went completely black. Tthe blue light is lit indicating that the TV is on and I also have sound but what good is a television you can't see. I already have a stereo. I need to know what's the next step I need to take with getting my money back I don't even want to play try-to-fix-it-let's-hope-and-see. This is just ridiculous. This is way too many TVs with the same exact problem are we getting scammed by purchasing these minute made TVs.

Mark of Orange, CA July 6, 2009

I puchased Glasses at the beginning lf '09 along with a so called insurance policy. The sales person told me that the insurance policy would cover breakage of frames and lenses along with Scratches for one year. The first set of lenses were made incorrectly and needed replacement. When the replacement lenses came in the incompetent technician screwed up the frames soo badly the frames needed replacement also. After a couple of months of these glasses sitting in the case provided by the Vision Center the leses are so badly scratched they need replacement again. I was informed that the lenses being scratched was my fault and were not covered by the insurance that I purchased.

This so called technician then went to the back room and returned with a Protection Plan policy that was not out for all to see when making a purchase of glasses. The technician told me that the "NEVERGLARE" COATING was alot softer and scratched much more easily, Tell me something I don't know idiot! I am finished with purchasing inferior products from Walmart and never will grace that establishment with my presence again.

Glenda of Fairburn, GA June 20, 2009

I scheduled an appointment at Wal-Mart's vision center while shopping there for the following Saturday. I gave my insurance card to the person making the appointment who stated that the doctor accepted Coventry Insurance. On Saturday, June 13th my husband and I arrived on time to find out that they couldn't confirm our insurance. We reschedule for the following Saturday and were told that they would confirm the insurance prior to our arrival. After receiving a call confirming our appointment for Saturday, June 20th we arived on time and waited, just to be told the doctor did not accept our insurance. What a waste of time, gas, expectancy,and a feeling of no value. The person checking our insurance,acted as though they'd done nothing wrong.

This complaint is for poor service. If Wal-Mart and Kenneth Jones, O.D. cares about customer service he should be made aware of how his potential patients are treated prior to service. (Or in our case no service.)A lesson in "Empathy" would help them consider the customer by putting themselves in the other person's shoes. How would he feel to have wasted two Saturday mornings sitting in a vision center waiting to only find out they won't accept your insurance. They should have first confirmed and called us about the insurance so we could have found a provider who would have accepted it. That's called integrity. My distrust towards Wal-Mart has heightened again and I will no longer be a customer. I hope this complaint will allow you to intervene before someone else wastes their time waiting too.

Dorothy of Baton Rouge, LA June 19, 2009

Two years ago I also went to Wal Mart optical for glasses. After 5 months the arm on the glasses broke off and after going through the trial of they were going to order me new parts, etc. they finally told me 3 weeks later that they no longer carried the frame and I would have to buy new frames and if they didn't have frames the same size as my lens, I would have to buy new lens also and of course the warrenty was way over.

The people that I have met in the optical stores at Walmart are hardly ever pleasant unless you are buying something and sometimes not even then.

After all of this action I was plain mad and sent a very accurate email to the walmart complaint site. Within a week someone from the walmart I had gotten the glasses from called me and said I could come in and pick out a new frame and they would pay for the lens also. I don't know what the background was as to my getting a completely new pair of glasses, but the new glasses were much better than the old and the frames were much better quality.

So from my experience, don't even complain to the store, complain to the main office.

Debbie of Woodland, ME June 10, 2009

Took my prescription to Walmart Vision Center intending on getting a less expensive pair of glasses than the last ones I purchased from my optometrist office. Selected a fairly cheap frame (under 80). With 50 for lenses that darken in sunlight the total for my progressive lens glasses was over 350. That's 100 more than I paid at the optometrist last pair I bought.

Within 2 months the lens were all scratched up. I'm not a careless child, I'm a partially disabled 55 year old woman. The scratches were annoying, so I stopped at the Walmart Vision Center when I was at the Presque Isle store and asked the saleslady (same one that waited on me the day I ordered and picked up the glasses) if the scratched lenses could be repaired.

After asking me a number of personal questions to find me in her computer she announced that my glasses were still under warranty. Then she picked the glasses up off the counter where she laid them, looked at them, looked at me and said the warranty won't cover this, these are scratched. It was like she had just made an amazing discovery. I knew they were scratched, that's what I told her. So I asked again, can they be repaired. She said no, not unless I wanted to buy new lenses.

Since the lenses cost about 275, of course I didn't want another pair of cheap lenses for a very expensive price. Buyer beware, their glasses are expensive, their service questionable, their quality poor. My next glasses will definitely be purchased from professionals that back their products and probably cost less than Walmart.

Robert of Lenoir City, TN May 18, 2009

I took a pair of eye glasses that clearly had a defective lens with a stress crack and requested replacement of the lens since the glasses were less than 6 months old. While two Walmart employees who had no approval authority on repairs or replacements, agreed this was a defective lens and should be replaced, Mr. Harry Rowe who had the approval authority refused to do anything. He hid behind Walmarts limited 60 day warranty. This is just one more example I have experienced at the LOW QUALITY of ALMOST ALL WALMART PRODUCTS yet by no means always the lowest price as they falsely advertise.

Donald of Morristown, TN May 9, 2009

My eyes were examined by Morristown Regional Eye Care 8/20/09 I then took the Rx to the above Wal-Mart and ordered glasses. The first time they were not cut right I have to strain to see the computer and end up using reading glasses from over the counter. The second pair were cut just the same can’t use the computer properly. Went back same lady says she cannot do anything about past the warranty’s I stopped going to this store in anger but now the more I think about it If you look at my previous glasses it is guiet apparent they are not cut properly. Why have I waited so long to complain? I don’t know but I tell you this I will never get or recommend this eye center to any one or any Wal-Mart optical location again. I'm not mad at Walmart just the Optical Department It is a constant battle with these glasses daily and receiving social security only, I cannot afford to replace them. They are cut according to the Rx but no thought with the cutting for me to see the computer properly if you would compare my old glasses with the new it is obvious

Kelly of Hamburg, PA April 29, 2009

I had an eye exam for contacts on Tuesday April 21st 2009. When placing my order the lady that was taking care of me was to busy watching the customers in the retail department and when I called Wednesday April 29 2009 to see if they came in I was told they were not ordered so Iasked if they would just give me my prescription so I could order them on line and I was told NO that they would just place the order today To me that was poor customer service and now in 4 days I will be out of contacts. physicaly I cant see without my contacts .

Lisa of Newton, NJ April 22, 2009

Lisa of Newton NJ (04/22/09)
I purchased eyeglasses on 11/07/08, paid in full. I have worn them and they broke a few weeks ago. I brought them back to the store and was told that should not have happened due to the metal they were made from, Titaium Steel. I received a message that the frames were no longer available. Then told when I arrived at the store that the warranty was only good for 60 days and that I would have to buy another pair of glasses. I feel that the glasses should have lasted longer than 5 1/2 months. If the glasses had not broken, I would not have to put out any more money. I have not ever had a pair of glasses only last a few months. The manager, a woman, was very rude and only offered a 10% discount which was increased to 20% as I was ready to leave. I will not shop there again

I will have to buy another pair of glasses. The pair that broke were 348.00 total. Not sure how much the new ones will cost

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