Wal-Mart Vision Center

I went to Wal-Mart on Fairmont, in Pasadena, TX, and spoke with a young guy there, and explain that I needed a non prescription lens for one eye in my glasses, because I had PRK surgery in one eye, and needed my glass to drive, until my vision recovers from my surgery. He said he could not do that because it was against the law. I suggest for you to better educate your staff on their job. It's not against the law. That is the most ridiculous thing I have heard. I went to Eye Master, and they were so sweet to replace one lens with a non prescriptive (demo) lens for me, at no charge. You had no idea how much this means to me, no thanks to Wal-Mart. I will not recommend Wal-Mart vision Center, because of this incident.

About 3 weeks ago my husband went to Wal-Mart vision center. He had waited for about 4 or 5 years before making another eyeglass purchase. He had no way of knowing how heavy they were going to be or what they looked like because he can't see without them. Which is kind of crazy when they ask you how you like them. I took them back because I thought he had gotten glass and he couldn't remember. But come to find out it is the frames and they are way too heavy for him to wear. They give him headaches. I asked the clerk if we could exchange them since they were well over $500.00, which is crazy. But they can't replace unless they become damaged. We have insurance and I just bought my glasses. We have spent quite a lot there and I just want him to be able to wear his new glasses. All we want is a new frame. Is a new frame worth our business? Thanking you in advance for your time and hopefully a resolution.

A little more than a year ago, I paid approximately $150 for one of Wal-Mart Vision Center's most expensive eye glass frames. A few days ago, my glasses were stepped on and seriously damaged. I took them into Wal-Mart to be repaired. I did not expect a free fix. I just wanted them fixed. The optical clerk looked for parts, then told me that he could not fix them. He told me that I would have to buy new frames for $96.

I was shopping at Walmart and decided to have mine and my daughters eyes checked. When I walked in, I heard someone say could they help me. I said I would like to have an eye exam. I didn't know you needed an appointment. There were three or four ladies sitting there doing nothing. I told them I didn't know you needed an appointment. I was then told they were booked up anyway and didn't have any openings because it was tax time. I don't know what that has to do with it. Anyway needless to say, I left there angry and will not try again.

I came into the Walmart Vision Center to replace my son's rubber nose piece that had fell out. The employee took his glasses to replace the part and came back out a short time later, showing me his glasses into which while he was replacing the part. He broke off the metal part that holds the rubber nose piece on the glasses. He checked the warranty coverage on my son's glasses, and it had expired. I asked him what was going to be done to take care of what had happened, I was told that I would have to buy new frames at the full cost going to me.

I have no health coverage. I find it very difficult to understand, as to why I was responsible for the whole cost of this! I didn't break the glasses. I brought them intact, prepared to pay for a $1.99 part. In return, I left paying $93.06 for new frames. I'm not expecting to have the whole cost of the frames to be paid by Walmart Vision, but I am expecting half the cost to be paid for. We did not break the glasses, the employee did. Please explain how I am being held fully responsible for this matter when I had nothing to do with the situation at hand?

I filed a complaint about the 12-month replacement guarantee. The Wal-Mart manager gave me a name and number to call with my complaint, John **, **. After three calls, Mr. ** still has not gotten back to me, to discuss my problem at the Pewaukee WI, Wal-Mart Vision Center. Therefore, I need to know how I can get my complaint addressed.

I requested replacement glasses, under the 12-month replacement guarantee. I brought my pair of broken glasses from the store, and the vision specialist ordered me a new pair of glasses. He did not want the broken pair. The broken pair of glasses were of no use to me, since I assumed I was getting a new pair, so I threw them away. Then, I received a call that my new glasses were ready for pick up. I went to pick up my new glasses, but the store would not release my new pair, without the broken pair, which I no longer have. Consequently, I am out $396, and I do not have my glasses.

I had an eye exam done at Wal-Mart. The employee tried to tell me I had to pay for my glasses and the exam all the same day. This turned out that it wasn't the case. So a week later I ordered the glasses and waited for them to arrive. I called the day the employee said they would be in; they were. I get the glasses and I can't see clearly; actually, it's worse. So I took them back in and a different employee told me to wear them for a week because they could be correcting something in my vision.

So I ended up taking them back to the store where I had the exam. The people there looked up my prescription and found out the glasses were ordered incorrectly. So once again I ended up waiting for the correct glasses to be delivered. Now from the time I paid until the time I got what I paid for 3 weeks had expired. Since that time I can see fine; the only problem now is the frames. They don't stay seated on my head correctly. I have a pair of reading glasses from the dollar store that sit on my head better. I had the glasses from Wal-Mart adjusted once when I got them and about 10 days ago they already have self-adjusted to where they just move around all day. I have no clue what I can do.

I went to Glendora Wal-Mart Vision Center a few days before Christmas of 2011. I didn't get a copy of a list of the covered providers under my insurance plan yet and I needed new glasses fast and it was only about 5 minutes from where I lived. I went to Target to get my eyes checked before that, which incidentally came out cheaper with the exam fee compared to Wal-Mart's but I know the frames from Target are more expensive and more loud with designer names. I opted for the $9 frames, which at this point is not the problem. I really liked the style of the frames I chose--it was the perfect fit for my face and didn't have the look-at-me designer label.

I was very pleased with the service I got from the ladies at the center--very helpful. The problem was at their lab. I got a call from Wal-Mart after 10 days which I thought was quick but I soon realized that when I put it on, I couldn't see on my right eye because the grade was wrong. It was supposed to be 6.75 and what I had on the frame was 0.75. I could understand why there might've been confusion there, so I sent the glasses back. I got another call after maybe 7 days--still quick, I thought. But when I got there the lens on the right side were sticking out of the front part of the frame, which I don't understand because my glasses have always been a different grade on each eye with a difference of 0.50 but the left lens is not sticking out and none of my lenses ever stuck out on the front part of the frames before.

On the back part, of course, that's a given when your grade is high. So I sent it back to the lab and I told the lady at the service center, "Don't they check it first before they send it out to you guys?" Her response was: "Yeah, I know. Quality assurance, right?" She was right on the money--it was exactly what I was thinking. When I left the store I told her that I hope they get it right after that because if not, then it would be the third time I'd have to send it back. But I thought to myself that if they got it wrong again, I will just have to cancel my order. And sure enough I got my call after 7 days after the second send-back. When I got there, surprise, surprise--they still didn't get it right.

Same problem: lens still sort of sticking out, though not quite as much as before. But if you wore the glasses you'd still look like a freak show with those lenses being obviously unevenly applied to the frames, and when I was trying to push it in to see if it might fix the problem the lens actually started coming loose already, almost to the point of coming off. It was exhaustingly frustrating on my part. I went ahead and told the girl that I'm just going to cancel my order having waited this long already.

I think I can wait a few more days and get my service through my insurance provider. But then, with my luck that day, their satellite was down and therefore cannot do the cancellation of order--no computer service. I changed my mind and told them I couldn't understand why the people at the lab couldn't get it right. I know my frames were dirt cheap and asked them if the frames were the problem but the lady told me this is one of our bestsellers and that the workers in the lab do it everyday and they couldn't understand either why they are performing very poorly.

Maybe if you couldn't do it right, maybe they shouldn't have a vision center at all. I love Wal-Mart and how they help me save money and have never been frustrated by any of their service or products before but this experience at the vision center is so ridiculous! And I would write ridiculous in bold capital letters if I could!

Horrible customer service! I ordered scratch resistant lenses but it still scratched in no time at all. A friend of mine had the same experience, they replaced it but still scratches easily. My older pair from another outlet fared a lot better! To top it off, I brought that same pair to get the hinge repaired & all they did was glue the hinge area & now I can't fold & store my eye-wear. This was at the Hilo Hawaii store.

On December 2, 1011, I filed a personal grievance about the treatment I received on December 1, 2011 at the Vision Center located in the Wal-Mart on Carlisle and Menaul in Albuquerque New Mexico. The problem I addressed was how I was denied my personal information pertaining to my PD (pupillary distance). I complained to Vision Quest and to Wal-Mart about the way I was treated by Deanna at the Wal-Mart Vision Center on Carlisle Blvd. She was rude and disrespectful. I complained that I had never been treated so horribly as a customer before.

On January 10, 2012, a message was left on my machine that Vision Center had decided to release the information I had previously requested and all I had to do was go see Deanna at the Vision Center. It is absurd that I had to wait a month and a half to get permission for my information. It is incomprehensible that they would expect me to ever speak to that rude person again. I can see that they value this rude, untrained person over a long time customer. Their decision to have me go back to the same rude person to get the information I should have gotten easily in the first place showed poor judgment and a complete lack of consideration of how their customers feel. I told them they could keep your ** number and keep that rude person they hold dearly as their representative. Their resolution to this problem was pathetic and insincere. I cannot comprehend how they are still in business.

Be advised that WalMart Vision Centers sell only the frames they carry in stock. You are limited to the frame sizes they stock which will only likely be the common high-volume sizes. My experience at regular optical providers is that they measure your eyes and face to determine the size that will best fit you and then order that size in the frame you have selected. This does not occur at WalMart. The sizes include the width across the bridge, the width of the frame or lens, the height of the lens and the length of the earpieces or temples.

My experience at WalMart is that the consumer is responsible for assuring that the fit is correct. You become the optician. My belief is, since they could not get the correct size, they were generally unwilling to indicate that a size was probably not correct and simply let me decide if it was right. Not being schooled in the dimensions and aspects of a correct fit, it's unlikely I would really get the correct fit.

On 11/16/11, I purchased prescription sunglasses and the optician, Amy, at the 1902 Empire Blvd., Webster, NY 14580 Wal-Mart Optical site asked me how they fit and did the measuring. I was unaware these sunglasses were "sport sunglasses", which means they are prefitted to both men and women. When Amy gave me the glasses, I was not satisfied because they were too large for my face and she said I could use the tightening strip that comes with them. No way will I use a lime green tightening strip as I'm a professional person and not out on a ski slope. I understand that they are not returnable. I can't wear them at all as they fall off my face and are distorting my vision to the point where I get a headache within minutes of wearing them. It hasn't been two months and I need to get back a full refund. Please advice.

Like so many others here, I went to Walmart thinking it would save me some money. Unfortunately, not only did they get my prescription completely wrong but they were very rude as well. Now, I'm sticking with real eye doctors.

I paid $85 for an eye exam. When they quoted me the glasses for simple distance vision with a 70.00 frame, they wanted over $100 more for the lenses. Being a senior citizen, I told them I could not afford that and paid for the eye examination only. I've had many glasses made there for myself and my son, but this is the last pair. I have a call into the regional manager and more than likely will quit shopping at Wal-Mart for everything because of what happened. I paid $140 for food there the same day.

I came home and checked online at a place called Zenni Optical. The same glasses would cost me $20 total and that means frames and lenses! I tried to fill everything in off my prescription and it stated, I must have my PD for the glasses to fit me correctly. I called back to Wal-Mart within hours of the exam, that very much has the PD measurements, and they wouldn't give it to me. They said it's company policy. I then called another Wal-Mart and she stated that "the company doesn't like us to give it out but I do because legally it is yours!"

I've called Peachtree City Wal-Mart Vision a total of 4 times in the past day and no one there will give it too me including the doctor. Today I called Vision Works and asked what they would charge to do the PD. They stated I would have to get a whole new eye exam but theirs is only $45.00 where I paid Wal-Mart $85. They also stated the same thing, that legally that was mine and that I had paid for it.

You are crooks! If I have to go to Vision Works to get a new exam to get the PD. so be it! They are 1/2 the price for an eye exam and I'm still cheaper getting the glasses from Zenni. But I guess you guys know that already. That it the sole reason you will not give me my PD! Shame on you. I buy food and clothes in Wal-Mart but not any more. I'm also now going on facebook and telling all my friends where they can get glasses much cheaper and also my experience with Wal-Mart! So in the end, how much did you really make by refusing to give me something I paid for?

It's not just at Walmart! My son's glasses cost over $500.00 from what was to be a reputable doctor. He could never see the way he should have. They would not do anything about it. Five hundred bucks down the drain.

I went to the Anderson Sc. Walmart for eyeglasses telling the Vision Center that glasses were hard for me to wear but I needed them. "Bad sight," I told them. I had trouble fitting for frames also but the frame I wanted had to be comfortable and light for I got head aches. The Vision Center guided me to the titanium frames which were said to be lighter and fit comfortably which did but so narrow in height I see little through them. I returned them two weeks later for the plastic frames, at a lower price but I was told that with the warranty I got an upgrade lens, thinner, clearer, stronger, and no difference in the cost returned to me. Whatever, how can I be sure what the lenses are? There was no paper work, just words. Now these plastic frames don't feel right. I just hope the next pair is right, if I stay with Walmart. Thanks.

We took our daughter to the Williston, North Dakota Wal-Mart for contacts. We were told that she would need a follow up appointment since she has never worn contact lenses before. The follow up appointment is "free" within 90 days of initial appointment. What they fail to disclose is that they are going to give you lenses good for 30 days. And if follow up is not done before they expire, then they charge you a fee to put new lenses on to check before they will write you a prescription. Then, they quote North Dakota law to you, which I researched.

And it is true that follow up is required. However, by giving a patient 30-day contacts and not fully disclosing that follow up needs to be done within those 30 days as opposed to 90 days for "free" is an underhanded business practice. It cost nearly $200 for the exam and initial pair of contacts. Now an additional fee will have to be paid. So much for a "free" follow up! They may be able to legally back up what they do, but ethically not even close! Also, for this complaint to be submitted, I had to rate my overall experience with at least one star. That's unfortunate because they don't deserve even that!

I would like to file a personal complaint about the treatment I received on December 1, 2011 at the Vision Center located in the Wal-mart on Carlisle and Menaul in Albuquerque New Mexico.

I was trying to find out information about getting prescription motorcycle goggles and was told I needed my PD (pupillary distance). I was told I could contact the place that made my last pair of glasses, which was the Wal-Mart Vision Center on Carlisle Blvd. I told the Vision Center representative, Deanna, a young lady with a pierced lip and tattoos on her arm, that I needed to know my pupillary distance (PD). She abruptly stated she would not tell me that information. I told her that I got my glasses there and needed to know what the measurement was. She again stated she would not tell me and that I would have to get it from the eye doctor. When I contacted my eye doctor, he said he had never heard of someone not giving out that information. He said he did not have it as it was a measurement made at the Vision Center.

I went back to the Vision Center and Deanna was on the phone with a customer. After about ten minutes, she got off the phone and rather than talking to me, she went to the back office and got on the phone again. I waited another twenty minutes and when she came back I told her what my eye doctor had said. She said she had been on the phone with her supervisor and that they stood by the decision not to tell me. She said I should have asked for the number when I purchased the glasses.

I didn't know I would need to ask what the number was and certainly didn't think I would be denied access to such information. The PD is a measurement of my eyes and no one elses. It is a number I feel I paid for when I purchased the glasses. It applies only to me and there is no market value in keeping it as proprietary information. Wal-Mart or the Vision Center had no capabilities to provide me with prescription motorcycle goggles, so the number is only useful to me.

Not letting me have the number because of privacy restrictions are absolutely absurd. Privacy restrictions were never intended to keep information about myself private from myself. I can see no other valid reason for this person's behavior other than she was misinformed or just a hostile person. Either way, what she did was wrong.

I have been purchasing my glasses at the Vision Center since 2006. I purchased my glasses, my son's glasses, and my brothers' glasses there and have always been treated fairly and respectfully. I have always been treated with respect and everyone I have dealt with was nice and friendly. I have never encountered anyone so rude since I have been a customer.

When I realized that this hostility was to continue without resolution, I asked for the name of Deanna's supervisor. She handed me a business card with this address on it and said I could call Shane, at 1-800-637-3597, extension 2204. She said Shane was the one she had been on the phone with after I came in.

I believe employing a person with such minute communications skills is something that should be addressed by Vision Center and Wal-Mart immediately. I would think it would be in your best interest to terminate this person immediately. I would also suggest you terminate the one she referred to as Shane, her supervisor, and his supervisor as well if he is part of this absurd behavior. Further, if this is an official policy, you should inform your customers that after they purchase the glasses, they will be treated as a criminal from that date on.

This Wal-Mart I took my daughter to in Wisconsin Dells is not only rude and unprofessional, but lacks to do their job. I called to get my daughter's prescription and order contacts. The receptionist was rude and said she didn't have a prescription. I just took her in and paid cash for her appointment in July. She was given a trial pair to wear. She only wore them till the eye glasses came in. She loves her glasses, so she doesn't wear her contacts much. She is in Judo, and tournaments are approaching. So, I decided to fill her prescription for contacts. This is when they said my daughter didn't make a follow up appointment, so I needed to come in and pay for a new appointment and redo everything.

Talk about ripping someone off. You would think that they would have made mention about a follow up being needed within 30 days before we had left. I would have made the appointment right then and there. So, them lacking to do their job is a way to make more money. For the record, this is not the first time for her to have contacts. I had gotten the prescription for Wal-Mart optical from her previous eye dr. from the year before. I myself wear contacts, and never had to do a follow up after my appointment. I always got my prescription. What the hell. This really ** me off. What happened to the "customer is always right"? I can't take it that they are wrong in not doing their jobs. Thanks for ripping us off.

My son is in college in FL. He was under the care of eye doctor, Jeri *** O.D. He called me because he couldn't drive. His eyes were burning and he couldn't see. I called Jeri *** office and Melody answered. I tried to explain what was happening. She cut me off by telling me to stop talking. Explained that they are out of lens for my son and then said, "You can speak now." I did not respond to her rudeness. I just asked to speak with the doctor. I wanted to know where else he could go. She refused to give the doctor the message and told me that she feels she already helped me. I was frantic at this point. My son is 1200 miles away from home in pain and can't drive and this lady was giving me a hard time. I called the main office and still have not received a response back. Meanwhile my son is at home in pain, can't see, without a clue as to what to do. This Melody girl should be fired for refusing to take and important message for the doctor as a matter of health.

I got a fitting for contacts. The eye doctor spent less than 20 seconds getting the correct Rx on, in the office. Of course the contacts were completely wrong. I had an appointment for 11 o'clock (follow-up), to correct the Rx. I showed up 20 minutes early, and the rude front end lady tells me, that I will have to wait up to 2 hours to be seen. I said forget it, just give me a refund. They refused. So I just walked out. Her IQ was too low to even argue.

They stole my money. You get what you pay for. I should have just paid twice the price, for a real eye exam. Wal-Mart is a terrible company.

On April 21, 2011 my wife and I purchased eyeglasses from the Vision Center in Wal-Mart, located at ** Greensboro,NC. We sat down with Tammie to review what our cost would be, after comparing what my vision plan would cover. EyeMed Vision Care, Insight Plan H, was my vision plan. Tammie worked with EyeMed Vision Care on coverage under my vision plan on the eyeglasses and lens type while we sat. We discussed what was covered and what wasn't covered, and in making our selection we were given a printout of our cost, and that was to be paid at the time of pickup.

My wife (Mattie) work sheet showed a balance of $0.00, and mine (Jimmy) showed a balance due of $94.20. This was taken care at time of pickup. Two months later, I received a payment request from The Vision Center inside Wal-Mart with a balance due of $133.40 for my wife, and a balance due of $144.00 for me. There seems to be some type of con game being played. I have not been able to workout anything with the Customer Service Department. My eyeglasses selection was based on what my cost would be.

I bought a pair of glasses at Walmart on Bobby Jones Expressway while visiting in Augusta, GA back in March. They weren't good glasses for me, so I returned them and got my money back. I was unaware at the time, but the VSP vision insurance money Walmart got paid was not returned to VSP. I got back to Texas the first week of October and went to a TSO to get new glasses. They told me that the computer showed my yearly benefit had been used. I explained about the Walmart incident, so they called VSP to see what was going on. That's when I discovered that Walmart had kept the insurance money.

It's Nov. 17 and I have been trying to get Walmart to send the insurance money back to VSP since early October. Both myself and a rep for VSP have spoken with the Augusta vision center manager, Eric, and he keeps saying that corporate has or will be sending the money back, but they have not. I called Walmart Corp. customer service today and filed a complaint. I could not get the phone number of anyone to call; they have to send an email to the proper person, and they can take 3 to 5 business days to get back to me. I feel like Walmart is holding my vision insurance benefit hostage. If they don't return the money before the end of the year, I'll lose my entire benefit for this year. Meanwhile, my vision is being affected by wearing glasses that are too weak for me now.

I purchased a pair of glasses from my local Wal-Mart Vision Center and opted for the Anti-Glare Coating that they offer. Within a month, the glasses had to be replaced because the lenses themselves had begun to "split" from the inside our all around the edges. Almost as if the lenses had been slightly damaged during the cutting/grinding process. I was quickly attended to and the glasses came back in great condition with new lenses.

I treat my glasses very well (I do not put them in pockets, my purse etc. ) so there are no scratches on the lenses, even to this day nearly 4 years later. However, the Anti-Glare has been coming off since about a year into wearing them. When I took them in to see if they could be re-coated or possible have the coating stripped off, I was told that neither could be done.

The sales associate actually suggested I had damaged my lenses and that I had used chemicals to clean them which was taking the coating off. I insisted on the amount of care I used and that I only use water and a soft cloth to clean them but was not "heard". I liked the optical center and will return but I will never again pay for the Anit-Glare coating. It is not worth the value and to be truthful, I never noticed a lack of "glare" in my view.

I have been a patient of the Vision Center for two years now. After my most recent exam in April 2011, I was told by the doctor that the vision in my right eye may become quite worse in the next few years and to follow up sooner than a year as needed. I was a cash-paying patient until October 2011. I called for an appointment two weeks ago and informed the recipient of my call that I needed the right eye to be re-examined. I told her of the trouble that I am having. This is causing disruption to my work and driving, as well. She asked if I had insurance. I stated that I did. I was advised that they only accept a certain number of insurance patients per day, and that there are no appointments available until the 21st.

When I explained the vision problem, I was told to just tell the doctor about it when I come in. I feel completely discriminated against as an insured patient and find it hard to believe that this is how Walmart chooses to treat patients. I even went in to the store today to ask about a trial pair of lenses until my appointment on Friday (as a pair of lenses is better than none and I didn't want to purchase a full box if the Rx had changed) and was told that they cant' give me lenses until I see the doctor. Even though my new script was written in April. I have been pleased with the doctor and staff in the past but then again I was a "cash patient".

I would like to write a complaint about the people writing these complaints. I understand it is frustrating when a shopping exeperience is not what you want it to be but some of these reviews of Walmart are ridiculous. It reinforces the idea that people sometimes have unrealistic expectations, quick tempers and a finger for which they like to point at everyone else but themselves. Like the person who was upset that she had to fill out a medical history, even though she had done one in 2007. Why is this even a problem? The page takes just a few minutes to fill out. Or what about the person who went back to Walmart after a year because he had an unidentified smug on his lens? If you who wear the glasses everyday don't know where it came from, why would Walmart? Or the woman who was upset because she scratched her lenses and thought the Walmart associate who told her they were "scratch-resistant not scratch-proof" was rude. It is the truth. Why is it Walmart's fault that you scratched your lenses?

Or how about the woman who wanted to buy color contacts and was upset that her doctor wouldn't release an Rx for them because that was something she neglected to tell her doctor she was interested in during the exam? I mean come on, really? What kind of expectations do some of these people have about glasses? When it comes to glasses and scratching think of them like cars. Sixty years ago cars weighed a ton and were mostly made of metal. This was great if you got into a fender bender but not so good on gas consumption. People wanted more advanced cars and so the auto industry started making cars out of fiberglass. This was great for gas consumption but not so good for car accidents. Glasses are used to have lenses made of glass. Which was great for being all but scratch proof, but they were heavy and would shatter causing eye injures if hit with enough pressure. So the next revolution to come out was plastic lenses. Lighter and more comfortable than glass but not as scratch-resistant. So yes, glasses are not as scratch-resistant as they "used to be" but they provide the best visual optics matched with comfort and style.

I just shake my head when I read these compliants. People need to take some responsibility for what they do. Glasses are not indestructible and today's environment (with aerosols, kitchen and bath cleaning sprays, no time for anything therefore I clean my glasses with paper towels and the bottom of my shirt, or place them in my pockets with my keys or in my purse) is not good for the life of your glasses! Be nice to the Walmart employees because they are just trying to help you and they don't get paid enough to listen to some of these unwarranted complaints.

I purchased a pair of no-line bifocals on 1/11/11 after realizing I could save some money at Wal-Mart over my doctor's office. I was sorry as soon as I received them. They were foggy and seemed to be dirty all of the time. I went back to Wal-Mart. The ladies said that I needed to just clean them more. She then cleaned them and sent me on my way. I then tried to keep working and wrestling with them as I had just spent my money on a pair of glasses that did not work! I went back in to Wal-Mart and complained again that I could not see well. The lady there asked if I had a bifocal. After I told her that I did, she said that in order for me to be able to see right, I had to turn my nose toward whatever I wanted to see clearly. In other words, the whole lens was not made to see through. I have worn bifocals for 10 years and am not quite that stupid.

I finally had the funds to go back to my eye doctor and let him know what was going on. He said that he had heard of my complaints before from other patients. As his lab tech looked at the markings on the lenses, he could not even match them up with any of the known lens manufacturers that he had listed in his records. In other words, these lenses are some cheap generic. I have had to pay for another pair from a trusted lab. I can see and don't have to "turn my nose in the direction of what I want to see clearly". I am going to be going for my money back. I have Wal-Mart's lenses in my possession.

I had an appointment today. I last went to Walmart four years ago for an eye examination after going to private eye doctors from the age of 7. I was okay with it, not thrilled but okay, and I even suggested to my husband that he, too, go there. Well, I decided that I would not be able to see the Pittsburgh Steelers real well at their game on Sunday so I decided to call and get an exam.

I called on Monday and got an appointment on Tues. When I went in, I was given a page to complete for a new patient, but I was not a new patient. They said if it's been 5 years, they don't have records. They said I was there in 2007 and that is 5 years (um, hello, that's 4). Okay, so then I completed their ridiculous form then the doctor called me in, cigarette breath blowing in my face, asked me to read the smallest line. I can read it. I thought this would be better. Then after 5 minutes she said, "I can make your vision better". I said she told me that before, and she said she told me to come back in 1 year. I then said she didn't or I would have been there, the doctor said, "I write it on the bottom of each chart", and I replied, "I did not read the chart". Bottom line is, I am never coming back again, I will stand up and shout to the mountain tops, "Don't go to Walmart for an eye exam, unlike what I told you before, they are not professional". You are a great corporation, please make this correction!

I made an appointment for an eye exam and to get new lenses since my eyesight had changed slightly over the past year. They ordered me new lenses and it took a few days to come in. I had the lenses put into my frames and didn't notice any problems until the very next day. The lenses were poking out of the frames and also, the little "threads" were sticking out as well. I have been back three times to correct this mistake, and now, I'm left with a $300 pair of frames that is missing lenses because they keep falling out.

I purchased a pair of Nikon eyeglasses on 6/12/2008. I chose the Nikon custom lens (2) at $227.00 each and frame at $118.00, with no line tri-focals. It has scratch resistant coating and transitional lenses. The first pair of glasses were damaged beyond repair. I purchased an identical pair of glasses on 11/28/2008 for the same price (cost $485.78). I did not purchase another frame. When I went back to have my frame adjusted, I talked to the tech about a smudge on the right lens and scratches on the lens. No one was able to explain the abnormalities in the lens. After all, I bought the top of the line because I thought these glasses would last a while.

I asked to talk to the doctor several times about the lenses. I was told that it would not do any good to speak to the doctor. They said that he has no involvement but the exam. I went to another Wal-Mart to talk to the doctor. I was told the doctor has no involvement other than the exam. Wal-Mart would give me a 20% discount on another pair. No one could explain what might have happened to the lenses. I thought for the price and the durability that was explained to me when I was buying the glasses, that I would have had these glasses longer than a few months.

I went to Walmart Vision Center in Bayou Vista, LA and had a eye exam and purchased a pair of ladies rimless prescription glasses. The frames are falling apart or it loses the shape. I have returned to the Bayou Vista Walmart Vision Center over and over, and each time, they would adjust and put them back together. After a few times, I started asking if they could be changed because they were obviously defective. I am now living in Canton, GA and have brought them to the Walmart Vision Center here several times with the same results. They adjust or re-drill the lenses, I am not sure what they are doing, but before I get home, they are falling off my face! I paid over $500 for the exam, frames and lenses. I cannot afford to purchase a new frame and I cannot see without them.

I went to Walmart Vision Center (Santa Ana) to fill prescription glasses for my child. The person who placed the order didn't copy the prescription down correctly (forgot the negative sign and axis 100 points off). My child was wearing the wrong prescription for one month before he complained that the glasses were blurry. I took the glasses to the optometrist and found out that the prescription on the glasses was wrong.

I ordered my contact lenses 2 weeks ago, when the lady who helped me said "it'll take a few days". I called a few days later (knowing they wouldn't be there), the woman on the phone can't find any order with my name. She then said, "Oh, these must be special order. It'll take 7-10 days". I actually stopped by 10 days later (having ordered my lenses for 34 years, I knew they should be in). They woman said "it'll be 14 days". Okay, I called on the 14th day mark and the manager said these are special order (very patronizing as though I hadn't ever ordered lenses in my life) "they just got yours and it'll be 4 weeks".

I have never waited that long in 34 years for my lenses (that's 6 weeks). It's funny how I could pay them $330 for lenses and another $105 for vision test, but no respect or apology for not having ordered my lenses to begin with! No star!

I have been wearing glasses for many years. I have never purchased a pair of glasses like this that I bought for $422.00 on 1-3-11, which supposed to have a scratch-resistant that did not even last at least a year. I understand that minimal scratches would happen, but I have never had a pair that didn't even make it through the first year. I really do not think that they applied scratch-resistant on them. I also had to take frames back just about a month ago in August because the screws would not stay screwed in. The new frames are also the same way and I saw the guy working there trying to make them screw down tight. If the lenses were cut right, they would probably fit right and tighten down good. I don't think that they should try to force the screws down on an improperly cut lens.

I had a contact lens exam done by Dr. ** on 4-11-11. I told her at this time I wanted a prescription for Acuvue regular and colored contacts. She said OK and scribbled out a prescription which was full of abbreviations and barely legible.

When I ordered contacts from Vision Direct, they informed me they couldn't verify; Dr. ** "had no record" of me as a patient. I called Dr. ** and was hung up on several times. I faxed over my copy and got my lenses. This time, same problem. However, after resending my prescription, Vision Direct told me I could not get colored contacts; the doctor had told them my prescription was not for those.

How did she find me if there was no record of me two days ago?

Incompetence, rude employees, condescending, unavailable and arrogant. This has been the absolute worst vision care at any Optometry center that I, at age 52, have ever had the misfortune to trust! I specifically requested a contact eye exam and fitting. They charged me for glasses and a contact fitting at $30 more than what I was informed. The bifocal lenses were the wrong fit. I telephoned the doctor and the manager, but they were not available (3 times) when I called. The doctor dismissed my deep concerns about not seeing up close or far. I'm without using Walmart's embarrassing reading glasses (the reading glasses were Dr. **'s solution)

They had no modern machines to measure my eyes, which are perfectly suitable for bifocals and just not the brand they were pushing. Finally, exasperated at driving to and from to have a word with the summa cum laude staff, I just had to wait another! A week for the manager to mail the single vision contacts to me. Go figure, they mislabeled the package. Can you believe it? I can. I waited 2 weeks for the contacts to get to Walmart. The disclaimer form gives patrons a whole 30 days to get all messes cleared up. I paid in full and services rendered are entirely non-refundable, within 30 days of original exam date. Also, I agree that any questions regarding my prescription must be presented within 30 days of receiving my prescription. After that period, more fees will apply.

Walmart Vision Center made no effort to work with me for a truly, proper fit for my vision care. I highly suggest to stay out of any Walmart Vision stores. The treatment I received was deplorable, deceptive and every bad word I can think of for the service of just-children staffers and one old man.

While in Los Alamos, NM to take care of my elderly mother, it became apparent that I need a new pair of prescription sunglasses for driving. I have always gotten good service from Walmart for glasses. So, I made an appointment for an eye exam in the Walmart store in Espanola (a 60 mile round trip from Los Alamos). On completion of the exam, I went into the optical department to order the glasses. The optical tech told me that the new glasses would be ready in about a week. They came into the store on August 23.

I drove down to pick them up on the 24th (a 60 mile round trip), only to discover that the glasses were incorrect. I had to argue with the tech. Finally, she agreed to check the prescription. They were not ground to the prescription. She told me that the new glasses would be into the store within a week. I returned to the store on August 29th (another 60 mile round trip) to pick up the second pair. This time, there were two different colors of lens in the glasses (the prescription was correct this time). She informed me that the glasses would have to be sent back yet again. It has now been two weeks of being without the correct pair of glasses. She offered to send me the third pair of glasses. I could come to the store the next time I was in the area to have them fitted, which I agreed to do.

I recently purchased my eyeglasses again from Walmart, as I have for many years. This time, I purchased not only my eyeglasses, but prescription sunglasses. Even though my total bill was $550.00, I felt it was worth it since I have always been satisfied with Walmart Vision Center over the years. The "$99.00 specials" for two pairs from their competitors didn't seem worth the risk. I purchased these on 1/26/11. And as always, I got the "scratch resistant" lenses. They said they are at no extra cost.

But let's face it. It is always built into the overall cost somewhere. In any case, my lenses have been appearing to have a shadow on them. I would just clean them (with a micro-fiber cloth) but would not see any difference. Upon closer inspection, I found scratches on both lenses. I am very puzzled on how that happened, as I am 68 years old and take extreme care of my eyewear. $550.00 does not come easy these days. I went to the Walmart Vision Center where I purchase these. And a different lady than who I purchased them waited on me. She took them to another room, cleaned them and returned. She said that my glasses were "scratch resistant" - not "scratch proof"! She then continued to tell me that I must have been wiping the lenses from side to side instead of in a "circular" motion. She also said that I must always use a spray liquid cleaner before wiping, and that's what caused the scratches.

I've read all the pamphlets. And I don't see any reference to these instructions. Besides, who the hell carries a bottle of cleaner around with them? From my years of experience of using micro-fiber, it has always been sufficient, and never left scratches before. This woman was patronizing, and matter-of-factly like I was some sort of dummy. I take exception to that kind of treatment. And if Walmart does not make good on this matter, they will never see my business again. I believe 40 years of being a patron of this firm should mean something. I am not threatening. I'm just stating a fact. I can spend my thousands of dollars each year somewhere else. I know that big companies such as this really don't give a damn about a single customer. But sooner or later, we all add up.

William **

My lenses started clouding after the warranty expired. I complained and after several months, I was finally told that Walmart is aware of the Anti-Glare coating going bad after about a year. A memo was sent to the department. Though no fault of my own, I spent $435 on glasses that I can no longer wear. The $35 that I spent on the coating ruined the lenses. They've lost me and my family as customers in the Vision Dept. because of this.

I went into the vision center at Wal-Mart; hoping to find the right pair of frames.

I had looked all around and after finding the right ones that fit my face the best--I made an appointment to see the doctor.

I showed the lady at the desk the ones I wanted. She said they would work and I went back in a couple days later.

When I got there I saw the doctor, and everything had went smooth while I waited. I was looking at the frames again; the same lady from before came over, and was showing me different frames and styles that was fine, but I still wanted to get the frames I seen the other day.

When I put them on to see myself in them again, she started putting them down. She said they were ugly, and too big for my face. She also said that they wouldn't look right, and people would know. On top, of that she kept trying to sell me the most expensive lenses. I told her more than once I didn't have vision insurance. After I told her that, she tried to show me the little kid's frames-- that were $9.

I wanted the frames I had seen from the beginning. They were going to be on my face and I was going to have to wear them. So, I should get what I want, and I feel nice in. She got loud and said she knew what she was talking about and added, "Don't bring them back in when they don't work out."

I thought she would never stop with her rudeness. I finally told her I didn't need help; I knew what I wanted, and that I was getting them. Instead of her walking away and saying, "Okay". She said, " I have been working here for 18 years and I know what I am talking about." She lies because the Wal-Mart she works at had only been there maybe 5 years. I just couldn't take it anymore. I just got up and left after I paid for my exam.

Luckily, we have two Wal-Marts where I live; so, I went to the other one. The lady there was really nice. I had a better experience there. I will never go back to the other one. They are rude, loud and talk too much crap about everyone-- so unprofessional.

On 6/21/11 went in for a previuosly scheduled appt. for eye exam and ordered glasses. Exam + glasses charge was $600 and I was told delivery would take 3 to 4 weeks. When I asked why a month for delivery I was told that I had a difficult perscription. That was an excuse which was obviously B.S. and I don't appreciate being lied to when paying $600 for new and hopefully quality eyeglasses. My suspicion is that they're being made in China and shipped to Walmart which eliminates any expectation of a quality product.

Beware of Walmart. They overcharge you, give you rediculous reasons as to why delivery is going to take so long and deliver a product of less than expected quality. Buy eyeglasses from a company with a better reputation than Walmart.

upon asking for adjustment I was in formed , I had waited too long to fill the prescription and I would need new eye test which I would have to pay for,

I asked for a renewal of my old glasses but was informed too bad by very unfriendly staff, they already had my money $323.00 and SATISFACTION was not part of the bardgain

I purchase progressive transistional lens from the Vision Center on 5 July 2010, after a couple of weeks I returned back to the center complaining that theses lenses have some type of substance on them that smudges the lenses, the associate tried cleaning the lenses and saw that they were still still smudge after cleanin, she cleaned them again and wiped them for several more minutes until the smudges went away and asked me if I used oils or hairspray when doing my hair, and I told her no, I don't need my glasses on when doing my hair an no I did not use hairspray or oils and if I did common sense would tell me to take them off before using these kind of products.Since then I have been back into that Vision Care Center 3 more times complaining about the lenses having some kind of oily residue on them.

The store manager took the glasses and went into the backroom and took the lenses out and came back and told me there was a greasy susbstance around the inside of the lenses frames, she removed the grease and wiped the lenses frames with alcohol and said this should fix the problem, she did not know why the lenses had grease around the frames.

However that did not solve the problem I came back into the store a month or so later, complaining about the same issue. The manager cleaned the lenses again and said she did not see anything wrong with them and stated that if I was still not satisfied with the lenses to bring my receipt in and she would refund me my money. After another couple of weeks I came back in and told her I would like my money back, I still was not satisfied with these lenses, I am still having to clean them 5 to 6 times a day to get the smudges off them so I can see. I have had progressive transistional lenses for the past 15 years and have never had a problem like this.

The manager told me that the warranty was no longer valid ( after 90 days) and there was nothing she could do, and she did not think there was a defect in the lenses. She questioned my integrity as if I was lying about me having to clean the lenses 5 to 6 times a day, what would I gain from this???? What ever happend to CUSTOMER SERVICE???? These lenses cost me over $350 and most of the time I don't wear them, because I can't see out of them for the smudge marks, I feel that there is some type of material defect in the coating or something that is making the lenses smear when you clean them, and would like to get my money back.

This is my first and last purchase I will ever make at the Walmart Vision Center. They tell you to keep coming back until your 90 days period is up and then tell you they can't help you, also I do not recall them telling me I only had 90 days to get a refund, if that was the case I defintely would have gotten a refund before the 90 day time frame was expired. There is nothing on my receipt that states I have 90 days to exchange or get a refund, if that is the company policy then it needs to be put in writing and given to the customer or posted where it can be seen. I expect some type of action to be taken to correct this problem, I do not have $350 dollars laying around to buy another pair of glasses.

I purchased a pair of Oscar Del Renta frames and bi-focal lenses in December 29, 2010.Within the first thirty days the lenses cracked, and the screw fell out. I was charged $2 for the replacement of the screw. I took them back into the store on May 10, 2011 because they are so heavy that they make my nose raw. I spoke with the manager to try and figure out what I could do to lighten them. He said that there was nothing they could do! I have a pair of $200 worth of eye glasses that sit in my purse. It gives me a raw nose and headache. I am so upset with Wal-Mart Optical. I want a new pair of glasses that I can wear. They are only four months old.

Thank you for your intervention. A settlement has been reached!

I purchased a pair of glasses on December 28, 2010. Within the first 2 weeks, my lenses cracked and was replaced after I purchased a new pair of frames with wire frame on the bottom. The frames cost me $12.00 more than Oscar de la Renta. 2 weeks after that, a screw fell out, and I was charged $2.00 for them to put a new screw in.

The new frames are too heavy for me; they make my nose raw. I took them back on my first day off to see what could be done to resolve this problem on May 10, 2011. The manager said it had been 4 months and "Too bad!" Now, my new $200.00 glasses sit in my purse, while I wear my old pair. it has been the worst experience, and I feel I should be able to exchange them for a new pair that is comfortable. I hope you can help me resolve this.

I purchased a pair of Oscar del Renta frames and bi focal lenses on December 28th 2010. I took them back because the lenses cracked 2 weeks later. They sent them away and were fixed. Then one week later, the screw fell out and lenses fell out when I took them in. I was charged $2.00 to have a new one put in. I took them back into the store on 5-10-11, they gave me an instant headache each time I wear them, they are too heavy. I was told that it had been too long and there was nothing they could do for me! I have 200.00 glasses that sit in my purse while I wear my old ones. I work a lot and it is hard for me to make time to get into the store. I just want a pair of glasses that I can wear everyday!

I called and made an appointment for an eye exam several days ago. My appointment was scheduled for today, April 29, 2011, at 2:00 pm. At the time of the appointment, I told the clerk the name of my insurance and that they were referred to me by my insurance company. When I showed up for my appointment, the receptionist looked at me and stated they did not accept my insurance. It was upsetting to me as I am African American, and I listened as a white lady was told her insurance was acceptable. I then called my insurer and was told that Vision Center was listed as a provider under my plan. I went back again and asked for a manager, whose name was Dulce (she refused to give me her last name).

She told me that I should go to Sears in Oakland as they do not have a contract with my insurer. She told me that they had called them and told them to stop sending customers. Strangely, she showed me nothing in writing, and did not mention writing them anything. If you have a written contract to provide services, you have to have it in writing to break the contract (DAAH). I am through with Walmart and the racist ignorant attitudes. The eye doctor's name was Henry **, and he never came out to speak to me, nor find out what was going on. Gas is expensive and I drove over 10 miles to have these people treat me like crap.

It is emotionally devastating for me as a senior citizen to be treated like I do not matter. I do not know whether they were looking at my age, race, or disability, and frankly don't care. I am 64 years old and require glasses to drive and see. I am on a fixed income and disabled to boot. I could not believe the attitudes and unprofessional behavior of these people. They blatantly lied to my face by saying my insurer would not pay for an exam. I am out of gas money and time wasted on this matter.

I went into Walmart today, March 31, 2011, and saw that the vision center was empty. I walked over to make an appointment for an eye exam. I was asked by the woman sitting behind the counter if I had insurance; I replied yes and pulled out my card. I went to hand it to her and without looking at it, she asked who was it with. I replied the name on the card, FEPBlue coverage.

She then, she told me that I have to call the company to get the administrator of my plan and the member ID number. I told her the admin company's name and that the number was on the card. I couldn't read the number, it was a small print and there was a reason why I was standing in an eye doctor's office trying to get an appointment.

She told me that the numbers are not usually on the cards and I had to call my provider. I tried explaining that I was in this very office two to three weeks ago, purchasing glasses for my child when she interrupted me and said that the optical department was on a different computer system and the information couldn't be looked up.

I had my doubts about this but asked her if this was normal procedure. She said, "Yes, we don't have time to make a dozen phone calls for people." I remind readers why I was standing there in the first place--the store was empty. Literally no customers. By this time, I am feeling a little frustrated and I tried explaining again that I had the information they needed and all she had to do was look at the card. She interrupted me again and said in very rude manner, "Sir, you have to call your insurance company. We will not do this for you." In mid sentence, I walked away from her.

I returned home and called my insurance carrier from the number listed on the card. I had my glasses on and could easily read the number that said Member ID on the card. I spoke with a customer service rep and explained what I needed. She said all that information is on your card and asked if I gave the vision center my card. I related my story and she was very surprised--so surprised, in fact, that she called the vision center while I was on the phone listening in. The witchy vision center clerk hung up on her.

So needless to say, the vision center at the Walmart in Brick, NJ run by Dr. Deborah **, OD, will never get another dime from me. If anyone from the Walmart corporation sees this or maybe even the good Dr. Deborah **, OD, herself, I hope that some action will be taken. The clerk was a short, chunky, short, dyed brown-haired middle aged lady with glasses.

I visited the Walmart vision center about a year ago for an eye exam and contact lens fitting. Dr. Susan *** examined my eyes then gave me a total of three different lenses to try out for one week each. She did not keep track of which lenses there were, however, so when the time came for the office to give me my prescription for the correct lenses and power, they had no idea which ones I was wearing, or the actual power. I was handed a prescription with the instructions to :cross my fingers that it's the right one. I'm not kidding. They really said this to me. I crossed my fingers and went online to order contacts, but my order was rejected by the company because the vision center has put the wrong expiration date on my prescription. it was off by a year. I had to call the office three times to get this fixed. It ended taking over a month to receive contacts because it took so long for the prescription to be corrected.

Yesterday, I tried to order contacts online again but it was rejected because my prescription had expired. Against my better judgment, I made an appointment at the Walmart vision center for an eye exam and new prescription so that I can order contacts. I thought things might go smoother this time, since I'm now a repeat customer. I had to wait 30 minutes past the time of my appointment for my eye exam not to mention that the girl who gave me my glaucoma test told me that she's "not too great at it, so don't move." Since I don't have insurance, I paid a portion of the exam fee, and asked to be billed for the rest, which they agreed to. When I asked for my prescription, they refused to give it to me, saying I won't get it until I pay for the exam in full. Is this even legal?

This in not a complaint, but a compliment. I have been wearing glasses my entire life and always expect to pay $200+ for my glasses. I was referred to Walmart for my eye exam by a friend and was pleasantly surprised. I had one of the most detailed eye exams ever, had very professional help selecting my eye wear and ended up spending less than $150 for everything. I was originally told that the glasses would take between 7-10 days.

A very friendly associate called me after only three days to notify me that my glasses were ready for pick up. I arrived at 8:00 PM as the optical associate was walking out (they had just closed). He saw me and asked me if he could help me. I told him that I was picking up my glasses. He proceeded to turn the lights on and spent 10 minutes fitting my glasses to my face. I have to say that the entire experience was exceptional. I have been reading many of the complaints on this website and believe that these things can happen at any optical.

I wanted to get a new pair of glasses so I went to the WalMart Vision Center as they call it to see about getting set up right. I took the eye exam and the eye Doctor, if that is what you want to call him, told me what I needed after the exam so i said OK lets order them.

After some time they came into the store. So I went back and the Dr. put them on me and said that it will take a while to get use to this kind of glasses because they are not like plain glasses. They are called tunnel glasses. I think about that for a second. He said that the glasses are for looking straight ahead and not for looking from side to side without turning your head. Because of the way they are made it is like looking through a glass tunnel and things in the sides of the glasses would be out of focus.

I used the glasses for several days and had to go back when the Dr. says, "lets check your eyes and see if the eye glasses are right". And guess what they had then in the wrong strength so he had to order new lens and it took another several days to get them in.

So when they got them back in the store, I went back and the girl at the desk put the new lens in and said, "there you go" and I just looked at her and said, do you think we should try them out before I leave? I think about that for a second. I put them on and she said, "read this". I had to tilt my head back in order to be able to read the print and she said can you see it. I told her if I tilt my head back I could and she said it would take some time for me to learn to use then give it about a week or so and if I had any problem just need to call them.

After about a week, I was having trouble to see with them and they was sitting on my face one side higher than the other. So I went back to get them set to my face and they guy that came out made several adjustments to them until they felt OK on me. So I said thank you and if I have any problems I would let them know. He said that this was my last visit for free and the next time, I would have to get an appointment to see the Dr. and I would have to pay because the glasses was only covered for 30 days and after that they were mine. Today was my last day and to think i paid $374.50 for this crap and now I had to go get a pair off the rack at another store just so I can read things and I gave like $8.00 for the pair I use now until I can get to a real eye glass place and get me a new pair made. But I can tell you this WAL*MART vision center will never get another dime from me and if you go to them to get your glasses, good luck! It is all I can say.

I have recently visited Vision Care to have my eyes examined and to order new lenses for my eye glasses. Everything leading up to, including my eye examination with Marcus **, was professional. Everything thereafter was just sloppy, but not until I picked up my glasses on Friday July 30, did I realize the scope of the sloppiness.

The associate broke my eye glass frames while trying to replace the old lenses with the new ones. My $275 frames were no longer useable. Both the store manager and the associate knew the importance of these glasses to me. I had purchased the frames in Germany. I was disappointed and shocked when the store manager came out to tell me that my glasses had been broken while trying to take out the right lens of my glasses. The store manager gave me damaged frames with an apologize and refund for the lenses of $189.

In addition, the office manager stated that this is why we don't like to put new lenses in frames that a customer brings in. However, both the manager and associate initially assured me that Vision Care could put new lenses in my old frames. Had either one warned me of the possibility of damaging my glasses, then I would have not moved ahead in purchasing new lenses for my eye glass frame.

I returned to another optometrist where I had purchased my original frames. I called Vision Care and requested faxing my prescription to this optometrist store which was done. When the optometrist examined my glasses, she discovered that the lenses in the broken frames had been reversed. That is, my right lens, the stronger one, was placed in the left eye glass frame and the right in the opposite one. I recalled mentioning to the associate after she took out the lenses for measuring that something was different about my glasses and continued to think so, for nearly a week while awaiting my new lenses. She assured me that they were the same lenses. She didn't even check. The associate had mistakenly reverse them. Left lens for the right eye; the right lens for the left eye. This is clearly demonstrating a lack of skill and carelessness on her part and partly explains why she broke my frames.

I'm angry about my broken frames, imported from Germany-- but my sense is that this could have been prevented had the associate been a little more careful had she returned the lenses to their correct side. Then my frame breakage would not have happened. I am now wearing a temporary pair of glasses sun glasses, which restricts me from driving at night until my replacements are ready. My new glasses will cost me nearly $200. Because of my inconvenience and this added cost, I expect Walmart Vision Care to pay the complete cost of replacing my eye glass frame.

I went to get an eye exam to see why my right eye was blurry. The doctor gave me an eye pressure test and the eye test. It took about 10 minutes and I was prescribed glasses. I had to go back because it was still not right. He gave me another exam and said my right eye had changed. I told him I was seeing flashes of light and asked, "are you seeing dots or anything?". I told him no and he replied, "good, then you don't have a torn retina". I got my new glasses, but still couldn't see. The eye glass people said that the place on my glasses where you are supposed to look through was not where it was supposed to be, so she ordered another right lens. I went to get the lens and still could not see out of my right eye.

She said I would have to make another appointment with the doctor. I went to a professional and he dilated my left eye, and right away saw I had a big tumor in it. He sent me to a specialist that day and then to the University Of Washington. I have melanoma in my right eye and have to have it removed this Friday. I have had to travel over 1000 miles in 6 days for this. I do not know if it has spread and I am waiting to find out. My life is in turmoil. I am scared and don't know what is going to happen. Maybe if it was caught when I went to him, it wouldn't have been as bad.

bought glasses with transition lens 05/06/09. Bubble came up in right lens by nose pad 10/05/10. Another one came up about week or so later in bottom of right lens also. Took them to store and they looked at them and said the lens were coming apart and would see if they could fix them at no cost and if they could not, he would make a new one for half cost. They said they could not replace them free.

Before I could decide what to do, the left lens had a bubble come in it and I had not been wearing them because of the right side. I`m glad this all happened when it did because I was about to have them fix me a new lens for the right side. I can assure you Walmart vision center will never get another order for glasses from me or my family. This pair cost $280.00 for the lens only. I had my frames and prescription.

I was desperately in need of a new pair of glasses so I thought going to Walmart (about 30 miles away) would get me a pair of glasses very quickly and at a cost I could afford. I should have done my research so it's partially my fault. However, after taking an eye exam (which costs $58.00) I was fitted for new glasses and even with a 20% discount I get from my health insurance, I ended up paying (including exam) $339.00, and if that wasn't bad enough, I have to wait 10 days to get the glasses.

Walmart Vision Centers are in no way a better deal than anywhere else. I just hope they get the glasses right and I don't have to keep going back. Now I have to struggle to see for the next 10 days as I really thought I would get the glasses quicker (they should have an option for that). My town is in a place where they can send out/and receive through FedEx to any destination rather quickly.

I closed my left eye and the print looked fine.

I closed my right eye and the print was very blurred. There was no bifocal in the left lens. I told the Walmart employee this. She held them up and said "Yes there is". I asked her to put them on a machine and test them. She said she couldn't do that with a progressive lens? She suggested I wear them a while and get used to them.

I've been wearing bifocals for 10 years. I pulled out a cheap pair of non prescription bifocal reading glasses and told her again that there were no bifocals in the left lens. She set them down very roughly and said, "I'll remake them then!" in a rude tone. I asked how long it would take as they were already a week overdue. "About a week...I'll call you." Again with an attitude. So that's where I'm at now. When I go back, if they are not right, I'm going to demand a refund from the manager.

I must say this today after 7 years of the same thing. My husband and I go there for vision care. We have no complaint with the doctor. The Vision Center, every time, you brace for an argument because they never get anything straight and never pull a chart. They argue with the patient after the doctor tells their computer with the chart he writes then you have to fight for the right RX. Every time. I am going to another Wal-Mart Vision Center as to argue and be treated in a condescending manner from the Vision Center Manager. If they would pull a chart-error would be avoided, but no, they have to have a power play with the patient and I for one am not paying for the wrong RX to "be nice" to the manager. Thank you.

Dr. **** was very knowledgeable about eyes and contact lenses. He suggested a type of contact lens and my daughter immediately found relief for her dry eyes. He asked about college/career choices for her and suggested a website and a person he knows in that field to help her. He told us we could come back within 3 months, if the contact lens didn't work right and they would try something else. However, we had a bad experience with Greenwood Eye Clinic. They treated us badly. They didn't want to work with her on the fit of her contact lenses and she couldn't see out of them. Dr. **** just didn't believe her. She felt foolish and confused after the visit because she needed help and they didn't provide it. We went to Walmart and I'm so glad we did.

I had an eye exam in North Carolina less than a month ago. I got the prescription and filled me for my contacts and they don't seem to clarify my vision. I travel, so I went to the Wal-Mart here in Maryland and they didn't want to help with the problem unless I paid again for another eye exam. They wouldn't even let me ask the doctor questions or at least get some expert advice from the doctor. I have paid for one exam and paid for the contacts as well. I'm now almost $250.00 in the whole since I can't use the contacts. This experience has been a waste of not only my money but my time as well. I can not use the product as well wasted my money on an eye exam.

I purchased a pair of glasses from Walmart under a year ago, and the arm broke off today with very little provocation. I brought it in for repair, knowing it'd be free under warranty. The woman "helping" me was rude at first, then when I gave her my frames, she took them back to fix and actually tried to have me help her fix them. When I got them back, my lens had a huge scratch on it. (I just got new lenses yesterday from my Dakota Vision). She proceeded to deny that she did it, and told me repeatedly that it was there, and it was my fault. She more or less called me a liar. I'm 18 and that doesn't mean I'm dumb and irresponsible. They will buy me a new lens, I will see this through; this is the worst service ever in my life.

On 10/12/2010, I went to Walmart Vision Center in Elgin, Illinois to have my eyes checked and get a new pair of eyeglasses badly because I lost the one I currently use then I was told the new pair of eyeglasses will be available in 7-10 days but in the receipt it says 10/19/10. On 10/18/10, I called and I was told that it is already available so I drove 15 miles to get it. At the store, I patiently waited while being ignored by a few employees pretending they are doing something else.

Finally, I asked one employee for my eyeglasses but she just told me it's not available so I told her that I just called 20 minutes earlier. She then went again in the office and came back to me and told me that it has a wrong lens and was returned to the lab and told me it will take another week to get my eyeglasses. Very frustrated, I left the store. In less than an hour, a Walmart employee called telling me that if I really need the eyeglasses, I can use the one with wrong lens and come back if the correct lens will be available.

It cost me over $300 for that eyeglasses because I want the right one for my eyes. I was more frustrated to deal with this kind of unqualified employees so I stopped the conversation over the phone because it's not worth the argument. I already have enough headache for not having the right eyeglasses then I will suffer for another week just because of their mistake. It's really difficult to be a victim of poor service even if I paid a good price. It is a hard lesson which can drive people to look for other places!

We purchased my husband glasses at this Lawrenceburg store. We were given a date when glasses due in of Oct. 7th and were told we would be called, I waited until the 8th and called, was told they had tried to reach us but number busy (we have call waiting), told Janelle that when I talked to her myself. When my husband went in to get glasses and have them fitted, my husband asked to make sure that the number they had was correct. He was told by Janelle if he was so worried about glasses why didn't he call to being with. To me and my husband, she has been very rude and it hasn't been the first time that we've dealt with her personally. This may not be something really big to some but being rude to customers is poor business not once to me personally but more than once. I myself haven't purchased my glasses yet but am thinking hard on not going back to this Wal-mart Vision in Lawrenceburg, Kentucky.

I recently took my eyeglasses for repair at Wal Mart Vision Center in Eagle Pass, TX. One of their employees broke my very expensive frame. Ricardo replaced it with a made in China frame.

I feel cheated, for I do not know the price of this frame. The frames I originally bought were Nikon $250. Ricardo made me feel the need to replace them with brand new glasses, stating mine were one and a half years old. I am going back to the store and request a price tag on these replacement frames. I can see the need to replace the eye piece but not the frame.

Dr. ** eye exam was quite comprehensive - the most thorough eye exam I've had in 50 years of wearing glasses. At the conclusion of the eye exam, I ordered new glasses with assistance from associate Donna ** (last name unknown). She was helpful but not pushy. Showed me the range of men's frames - called two in particular to my attention (one $9 and one $37) since they were generally what I said I wanted. Then left me to look at them and others.

After explaining my lens options and hearing the purpose (driving only) for which I was buying the new glasses, she only recommended the UV 400 upgrade. The order was placed and I was promised the glasses on 5 Oct 10. I got a call 1 Oct 10, telling me that the glasses were in and ready for pickup. When I picked them up this morning, I was given a copy of the replacement guarantee and the fit was verified. I am 100% pleased with the purchase and the service.

I purchased glasses about 2 months ago. They are the rimless type. One of the ear pieces just flops around. It has from day one. They told me they would make a note of it on my chart and that I had a year to get a replacement. The ear piece has no adjustment or screw to tighten. Today, I went in again and the same person said, "Let me take them in the back and see if I can tighten them." She came back and said what I already knew and had told her: there was no way of fixing them. I said, "What now?" She said, "What is your last name? I'll check the records and call you later." Then she went on to another customer and did not write my name down or anything.

Being 75 years old and have worn glasses for many years, I have never been treated this way. $300 is a lot to just throw away or give to Walmart for a piece of junk, which obviously they do not wish to stand behind. I am uncomfortable with the broken glasses.

I had an eye exam in February 2010 and got Sophia Loren Frames. About 3 months after I got the frames and lenses, the frame broke. I took them back to the store, they told me they could not be fixed. I told them they were only a few months old so they put my lenses in another frame the same kind. Then on September 19, 2010, the new frames broke the same way. I went back, they said that they could replace them this one time. I have been wearing frames by Sophia Loren for several years with no problem. I ask if they could put my lens in another frame. They said no.

I really think there is a defect in this frame. I have been wearing glasses for several years and have never had a problem. I ask for a manufacturer for these, they said they didn't have one. I wear my glasses all the time. When I go to bed, I put them on the night stand when I get up that is the first thing I reach for. I don't abuse them. I would like to know if other people have this problem.

I took an Amish couple there for eye exams and glasses. The glasses got here last week, and his weren't right. We went down, and the doctor told him to wear them for two weeks, that it would take two weeks to adjust to them. I have worn glasses for almost 50 years, and have never been told it takes two weeks. It has only been one week, and today he had on his old glasses, and said he had to use a magnifier glass up close to the new glasses to read. Went down, and was told doctor wasn't in on Mon and Thur. The woman was rude, and acted like my friend was mentally retarded, and couldn't understand. After reading all of these other letters, I am scared my friend is out his over 300 dollars, and stuck. We are going down tomorrow to see the doctor, and see what happens. If it goes badly, I am filing a complaint with the optometry association, and the Attorney General, and anyone else I can.

Everyone who has complained, needs to write to the BBB and make a formal complaint, as well as contact their state's medical association. This is exactly why I haven't shopped in walmart for 4 months. I hate them, they don't care about anything but money. And you need to count your prescriptions too. I got an antibiotic filled, the pills were $2.50 each, and was supposed to have 10. I got home and only had 7, not bad profit for them, you figure almost 8 dollars they got of mine, but didn't actually give me the pills? And the reason I know they did it on purpose, is there was no problem when I called them, they said oh they made a mistake. Can't count to 10, give them a job in the pharmacy.

I purchased glasses at the Vision Center located in Wal-Mart. Within a year, the lenses were virtually useless due to a haze that had developed on the surface. I was told that a non-reflective coating had been damaged. Vision Center implied that I had cleaned the lenses improperly. I have worn glasses for forty years, am well educated and reasonably responsible. I know how to clean classes, what to use, what not to use and exercised particular care with these lenses as they cost over $350.00.

The personnel at Vision Center seemed to be trained in a kind of assault tactic when dealing with customer concerns. I was immediately attacked with accusations that I had been using some sort of abrasive to clean the lenses. I make no allowance for such rantings, so to save my time and breath, I have since gone elsewhere to replace the glasses.

I purchased a pair of glasses from Wal-Mart Vision Care in Mobile Alabama in June of 2008. The glasses were bad quality from day one with small fractures at the bottom of both lenses. After a lengthy on and off fight with Wal-Mart, I decided to sue them in small claims court. They advised me that my problem is beyond the two year statute of limitations and I could do nothing. So in other words, stick it. I used to shop at Wal-Mart for everything, but now I will not. This $200 problem will now cost them thousands in lost sales from me. Don't go to Wal-Mart if you need glasses.

When I was there for my exam, the young man filing the paperwork noticed my infant and gave me a brochure for the InfantSEE program. He explained that it was a free eye assessment for 6-12 month olds. When I called today to set up an appointment, I was asked if my child was covered under insurance. Being an honest person, I answered yes. She said my child did not qualify for this program then. I explained to her that it was never explained to me about the insurance part nor does the brochure or the website mention having insurance would disqualify you.

I called the InfantSEE program to find out for sure. She said to call them back and tell them it is a volunteer program with no restrictions on insurance or income. So I called Wal-Mart vision center back and got a different lady who asked me if I had insurance. When I told what kind of appointment I needed to make, I quickly informed her I had just called the program directly and they could not discriminate for having insurance. I went ahead and made the appointment. I should have made it elsewhere; they will probably be rude when I get there. Luckily I was able to get truth. I want others to know that "they" are lying and to get their babies eyes checked for free.

I went to their eye doctor for the examine I paid 65.00 for. Then I ordered my eye glasses from them, 300.00 and something dollars. They told me my glasses would be in on 9-1-10, I went to go pick up my glasses and now they tell me it will probably not be in until sometime next week. They get your money and then they lie to you on when they are coming in. I am already being treated for headaches. I needed my glasses, if they would have told me in the first place on how long it was going to take to get them. I would have went somewhere else.

I had been to a Wal-Mart in Altoona, Iowa to have glass frames replaced due to a bow breaking on the glasses. I did not get the glasses at any Wal-Mart. The replaced the frames and they were very helpful. When I went to the Wal-Mart in my hometown and asked them for a frame for another pair of glasses that the bow snapped off of they told me that they could not do any thing for me. They were very rude and acted like I was interrupting their day and should just go away. I have done a lot of business with them in the past and that Wal-Mart in general. I have come to the conclusion that Wal-Mart does not care about the customer any more. And I will not go into Wal-Mart any more except to pick up my medications and only until I can get them transferred to somewhere else. I feel that you should have consistency throughout all your stores. If one has that serves all should have that same service no matter what. You also seemed to forget that the customer is always right not the people that work there no matter what any policy says.

I have complicated diabetes and one of those complications is diabetic Fifth disease and it has occurred in the past and requires a referral to an ophthalmologist. Any local specialists were not accepting Unison (MedicAid HMO)and I was told to make an appointment with a neuro-ophthalmologist at Ohio State University in Columbus Ohio and was given a specific doctor but I needed a referral from the last optometrist I had seen. I waited, and waited and waited. It's been over a week and the referral has not been done. This should have been a simple matter yet it didn't happen.

I went to my eye Dr. for my check up. My prescription hadn't changed, yet when he compared the lenses on a machine in his office, they were way off. That could have ruined my eyes. I think they should at least refund the money I paid for the glass frames & lenses. I mean, that's my eyesight they're messing with! My Dr. was furious because they apparently can't read a prescription. He thinks they need their eyes checked.

I had a eye exam 2/10, had to have stronger glasses. My eyes were getting bad. The exam went well and than I picked out some frames. After having them a month my lenses were hanging out of my glasses about to fall out, so I took them back. They put them in the same frame I had already picked out. Then two weeks later, I had cracks in my lenses on both sides that shouldn't have done that. So I told them I want corporate number. The lady asked me to pick out another frame so I'm waiting for them to come in and see what happens. I have no insurance, first of all, and so I wouldn't recommend going there for glasses at all. If something happens again, they will have to refund my money.

Wal-Mart bills exam and lenses/ frames separately. I informed the lens/frame person I had insurance when I was informed of the amount. She just said okay and repeated the price. So I got the cheapest (ugliest) frames there. I decided to check with my insurance that informed me I was covered and could have even gotten the $150 frames I wanted. I don't wear the glasses because they are so ugly. I begged Wal-Mart to submit the claim from 04/21/2010. They did weeks later and were paid on 07/08/2010. I've called each day since then for a refund and get the run around.

I stopped in at the Vision Center having never been there in my life but I was told that they may be able to adjust my frames because I had a sore on my nose and pain behind my right ear. The lady working there was very nice and took my glasses having looked at my sore and said sure! She took my glasses in the back and returned in less than 2 minutes after she broke them! She told me she was sorry but they were too far gone! I was in shock! They are only 2 years old and she told me to take them to a different place to get them soldered! I am very upset because I feel she should have to replace my frames! She broke them, I didn't!

I wish that I had found this site before going to Vision center. My wife and I went to Wal-Mart to see about ordering new glasses. This was our first time there. My wife wears bifocals, but I need two pairs, one for reading and one for distance. The eye exam went very well we were both pleased with the eye doctor. Our glasses came in on Wed 8/3. My wife was satisfied with her new glasses, but I had a problem with my distance glasses. I informed them that the site of vision was very small, and looking to the left or right was very blurry. I tried the glasses for one day but was unable to adjust to them.

I returned the glasses this morning and told them that I could not adjust to them; the person waiting on me showed me a pamphlet with 3 different lenses. One had a very small center of vision, the 2nd one was a little larger and the last one was almost the entire lenses was focused, she said they would have to charge me an additional $91. I said, why wasn't I given this choice in the first place? She didn't know! I feel that I should not have been charged for an upgrade for something that I could have had in the first place, now I have to wait for two weeks for the new glasses to come in, they were not cheap! The original lenses were over $300 not counting the frames and exam, now they've added $91 to it. That was my first and last visit to Vision Center.

Subject: Wal-Mart Vision Center (Store #3507) - Order Number 1017093.

I have recently visited Vision Care to have my eyes examine and to order new lenses for my eye glasses. Everything leading up to and including my eye examination with Marcus ** was professional. Everything thereafter was just sloppy, but not until I picked up my glasses Friday July 30, did I realized the scope of the sloppiness.

The associate broke my eye glass frames while trying to replace the old lenses with the new ones. My $275 frames were no longer usable. Both the store manager and the associate knew the importance of these glasses to me. I had purchased the frames in Germany. I was disappointed and shocked when the store manager came out to tell me that my glasses had been broken while trying to take out the right lens of my glasses. The store manager gave me damaged frames with an apology and refund for the lenses of $189.

In addition, the Office Manager stated that "this is why we don't like to put new lenses in frames that a customer brings in." However, first both the manager and associate assured me that Vision Care could put new lenses in my old frames. Had either one warned me of the possibility of damaging my glasses, then I would have not moved ahead in purchasing new lenses for my eye glass frame. I returned to the optometrist where I had purchased my original frames. I called Vision Care and requested faxing my prescription to this optometrist store which was done. When the optometrist examined my glasses, she discovered that my the lenses in the broken frames had been reversed.

That is, my right lens, the stronger one, was placed in the left eye glass frame and the right in the opposite one. I recalled mentioning to the associate after she took out the lenses for measuring that something was different about my glasses and continued to think so for nearly a week while awaiting my new lenses. She assured me that they were the same lenses. She didn't even check. The associate had mistakenly reverse them (left lens for the right eye; the right lens for the left eye). This is clearly demonstrating a lack of skill and carelessness on her part and partly explains why she broke my frames.

I'm angry about my broken frames, imported from Germany--but my sense is that this could have been prevented had the associate been a little more careful had she return the lenses to their correct side. Then my frame breakage would not have happened. I am now wearing a temporary pair of glasses (sun glasses, which restricts me from driving at night) until my replacements are ready. My new glasses will cost me nearly $200. Because of my inconvenience and this added cost, I expect Wal-Mart Vision Care to pay the complete cost of replacing my eye glass frame. Thank you for taking the time to read this letter.

My wife and I went for an eye exam (for her). She picked out some nice frames and got her lens ordered. It took about a week and she got them back with new lens per our appointment. My wife was complaining that they did not focus right and the line between regular and bi-focals was not the same on each lens. We took them back and the employee working there said that it would take about a week to get back. We went to pick up the adjusted glasses and my wife is still having issues.

I do not wear glasses and I can clearly see that the lenses look to have a different grind where the transition point is from regular to bi. One is just higher than the other. I guess we get what we paid for. We will never go back and waste our time purchasing anything other than food items from our Wal-Mart. Where has customer service gone and where are the professionals that work in these specialized areas getting their degrees? I guess online. We chose not to proceed with this company and took our business elsewhere.

I wish I had read all this info, before making my son's appointment, for his kindergarten eye exam at Wal-Mart. The manager at the Orland Park, IL location was very rushed and very rude to my son, who was understandably nervous about his first eye exam. This person should not be dealing with the public, especially young children. She had no patience and at one point even threw up her hands and said, since he wasn't cooperating (to her satisfaction!), that he'd have to repeat the tests with the doctor.

I told her that was fine, because she was not taking care of my son anymore. My son acted like a typical 5 year old. It wasn't his fault that the vision center was busier for her to handle that morning. I complained to the doctor who told me, she was a manager employed by Wal-Mart and not him, so my complaint did no good. Stay away from theVision Center in Orlando Park, IL! As my 5 year old son says, "the mean old lady works there".

I ordered a pair of prescription sunglasses to use for driving. After a short time, the lenses started to crack. I returned with them to the vision center and they refused to warranty them. They were saying that the cracking was due to heat from leaving them in my car. I was not warned of their fragile condition before I purchased them and feel like I deserve a refund. I wasted $250.00 on prescription sunglasses that I cannot see through.

I had been having problems with my vision and needed an eye exam. Since I was already at Wal-Mart, I decided to take advantage of this service.The doctor examined my eyes and after the 2 week turn around, the glasses came in. I wore them as as long as I could stand them. After 5 days, I was back into the store to find that the doctor was not available until I could make an appointment to see me.

The next week, I took a friend with me the second time, and had them go into the exam room with me. You could tell that the doctor was very defensive, while he re-examined my eyes to make sure that if the first exam and this exam stayed the same. My friend even could not believe how hateful he was when he would ask me questions and I would have to think about it before I could respond. I am a 48 year old female and do not need to be treated like a child when asked a question.

He matched up the eye glasses to what he had ordered. The suggestion was that we take out the no line bi-focal. And I would just have to wear them for my eyes to adapt. I've been trying for months and still not any better. I can see better with regular readers than these. But the glasses to this day still does not focus correctly. After talking with the eye glass service personnel, I find out that the eye exam doctor who works at the vision center is not employed with Wal-Mart. I'm sure I could have found a better bedside manner personal elsewhere. Had I known this, I would have not seen this doctor.

Last August, I bought a pair of glasses within the year they broke. Now, Wal-Mart says they don't have the stock anymore and will not re-cut my lenses to fit other frames nor will they honor any warranty because they will glue my lenses into another frame even though the lens don't match and leave big gaps. I have looked online as suggested but have not found anyone who has the original Nascar frames prior to them naming each line by a driver. The frames are nc7009. Now I have to pay another $250.00 for another pair of eyeglasses.

On 6/17/2010, I had an eye exam and purchased eyeglasses totaling of $400.08. When the glasses arrived, I could not read the 20/20 line and stated this but wanted to see if my eyes would adjust. However, I returned them approximately eleven days later and the Dr. came out and suggested adding a little more to the strength to try. I received the glasses on the 7th, I believe I could read the 20/20 line in the lighting at the store with some difficulty but again thought my eyes would adjust. I read every day and I keep going back to my readers because I cannot read with these glasses.

This is not my first time to purchase eyeglasses from Walmart and have had exams there before by the same doctor. I have not had a problem in the past but I am very disappointed and dissatisfied and frankly would like to return the glasses for a refund. I actually feel like throwing them against the wall. No longer a happy Walmart shopper.

On 7-9-1010, after reading the reviews online with a listing of numerous complaints; I decided to try Wal Mart Super Center in our area. I didn't find any bad reviews about this one Wal Mart I go to. I went in on a Friday around noon. The clerk was helping one man who was with friends. My mother and I, she in her mid 60s and me disabled and walking with a cane entered the store.

I looked at different frames until the clerk finished. I turned around to see the first customer was gone and the clerk says "okay come, sit over here"; I sat down and the next customer did too. I looked at the clerk and said "were you talking to me or him?" She said, "Oh no I was talking to him. I don't know what you like and you are new".

I was like...okay. I thought oh well, this guy is picking up glasses or something and it should be short. While continuing to shop I could hear the clerk, "so how is the wife, the kids?" She knew this guy? I was tossed aside for a friend even though I had been waiting over 20 minutes! I was fuming mad at that point, but held my tongue.

I don't like to make a scene or get rude with people but wow...I have never, ever, had someone do that to me. The clerk began walking the 3rd customer around the room looking at frames (wait I thought she didn't help me because she didn't know what I wanted, never mind the fact that when she said that, I had a pair in my hand and was ready to talk).

A male employee came in and began gathering paperwork and has a clipboard. I was assuming he would help me or at least get me started with a patient info chart or something. While he was getting ready a family walked in. He went over to help them. It turned out he was the doctor and that was his next appointment.

I approached him to ask how long it would be and before I opened my mouth he cut in, "if you want to be seen today, it'll be later on this afternoon". He then abruptly turned around and started talking to the family and walked into the back room with one them. I was shocked! Like Hades I'm going to wait for this rude [doctor].

I thought he could have at least acknowledged me or told me the clerk would be with me shortly since he had a patient. I had no idea who this man was. I thought them to be true (as all the reviews I have been reading have said). They are very rude. I walked out. I called Vision Center and was helped quickly and professionally. The doctor was able to see me "anytime between now and 5pm, your choice".

Only to Wal Mart - It was your loss! You better ** at what people are writing about your stores. It is not good.

I bought a pair of glasses with plastic temples because I am allergic to metal. And I got them tinted to go dark in the sun. I spent 200 dollars and only found the one frame I liked and could use. That was over a year ago. I have not needed help until last week when the temple piece on the right side had the insides fall out. I asked the optical assistant if she could help me. She told me the warranty had expired. But she could glue the inside piece back in to the spring hinge, which she said still worked. And she said she would put tape on the outside to hold it till it dried.

The next day the glasses were loose and I could not adjust them. So, I took them back. A different assistant told me that she could not adjust them because the spring hinge was broken, and the only thing I could do was buy new frames and the other girl should have told me that. I am on a very small income and cannot afford to buy new frames. I think they could at least have told me the truth. I cannot wear these and don't know what I can do. It makes me angry that they act like it's an imposition to have to see their glasses and they are expected to fall apart in a year. I'm not ever doing business with them again!

To begin i do want to compliment the eye doctor that leases space there, she was wonderful. She even wrote my prescription and just handed it to me so i had the option to fill it anywhere i wanted to. I should have know that this was an omen of the future. Now on to the bad parts. First i'm rushed to pick a frame because the staff just seems like they have better things to do than help you pick, and this was on a day where there were three of them and i was the only customer. Since i have worn glasses for years i pretty much knew what i wanted so i picked a pair. Then i get the lady in training who is entering my prescription in the system but somehow i managed to get pretty good pair of glasses.

When my glasses arrive the girl just hands em to me in the case that doesnt even fit them and says thanks. I guess they would just magically fit my face without adjustment. So i tell her hold on let me check em. Of course they need adjustment. She takes em in the back and they come out slightly mangled. I say thanks and leave. So many hours later after studying and watching videos on how to adjust glasses i learned how to adjust my own glasses. Then i go back to walmart finding that i would like different nosepads and i ask them are you replacement pads bigger than the stock pads on my glasses, they say no they are the same without even looking at them. So i buy the pads from them and put them on myself.

In conclusion, the glasses ordered were fine as well as the eye doctor but i dont understand the general lazyness of the staff. They have one of the best jobs at a walmart. But i did take one thing out of it though. i learned to adjust my own and friends glasses, and discovered you can order glasses yourself direct from china and save hundreds. If the incompetent staff at walmart can order your glasses it must be really easy.

I ordered new glasses at my local wal-mart. I had had no-line bifocals and told the technician that I didn't want the no-line again. She ordered them with NO bifocal. Two weeks afterwards i still can't get satisfaction as upon complaint she claimed that is what I told her and called an associate over to "confirm that was what I told her." The other woman said yes that is what I said, thing is the other woman was not there during the time of my visit.

Would not help my son who was seen for an eye exam and a contact lens exam. My son was unable to do a follow up to his contact lens exam due to circumstnaces beyond his control. When I called to order contacts, I was unable to do so because he didn't have a follow up. Nor would they forward his prescription. Nor would they refund the money for the contact eye exam. They ripped my son off! Yes, he signed agreement but he could not get back to the vision center at Eddystone, PA.

I would suggest that you think twice before ever going to walmart for vision care.

They are more interested in the rules than helping some see correctly! Yes, I understand the laws and yes he should have and would have done the follow up. The point is he can't at this time. So much for the good of the patient!!!!!!!

I certainly hope that no one in their family ever needs care and is denied because of a laws. Sometimes one needs to wonder who the laws are made for?

A little over a week ago I received a call from the Vision Center at the Walmart in the Cerritos, CA Towne Center. I was told that my prescription would be running out as of June 21,2010 but I order a year supply and not have to have another exam if I did it before the prescription ran out on June 21. I asked her how much they cost she told me a figure based on soft lenses. I told her I wore gas permeable hard lenses and that I had mono vision. She said oh yes I see that. She said the cost would be $68.00 but I would be given a credit and they would cost $54.00. Plus she said that I would be given a coupon for $50.00 to be used on a pair of glasses for myself or anyone else in my family.

I agreed and went into the store the Manager helped me he was confused and said he wasn't use to working with contacts. He called a girl in to help him. I then paid the $54.00 cash and was told I would get a call when they came in. I asked for the coupon before I left once again he was very nervous and didn't know what to do and had the same girl help him. I then asked how much the eye exam for glasses would be and was told $58.00. I asked if I had a prescription from somewhere else if I could use that instead of having them do the exam and I was told that would be fine. I was given the coupon for $50.00 off and I left.

On Friday June 18, I got a call from the Walmart Vision Center and was told my contact lenses were in. I took my grandson to Costco for the eye exam because they charge $49.00. Then my grandson and I went to the Walmart Vision Center. The same Manager helped me again. My grandson picked out the frames he wanted and then the Manager told me that the computer wouldn't honor the coupon if he put it in because I had only bought one lens.

I was shocked. I told him that without lenses I am legally blind why would I only buy one? Plus I have mono vision and one wouldn't do me any good. He said I should have read the fine print. I told him that I can't see the fine print. He then called the girl out who helped him last week and had her read to me what I had been told that I was getting, She read that with the purchase of a year supply of contact lenses I would get a discount plus a $50.00 coupon for eye glasses. The manager said that is not what she meant. I said read it again and she wouldn't she would only use her own words and said that it didn't mean what she read. I then said OK I want my money back. He said fine I will get it for you.

Then another girl who was with him said the policy is that if it is over $35.00 a check will be mailed to you from Corporate. I then said OK I will keep the contact then the manager said too late I have already canceled your order which was not true. He hadn't done anything. Then I asked to speak to the Manager above him and he said there wasn't anyone above him. I asked him for one of his cards and he said go buy one I asked from where and he said I don't have cards. I then asked him what his name was and he said William I asked for his last name and he refused to give it to me and told me that if I didn't get out of the building he would have me physically removed. I never yelled I did call his girl a ding dong because she didn't know what she was doing. Plus me not being able to read fine print was my problem I should have found someone in the store to read it to me. That they didn't have to stand behind what was spoken to me.

I am 67 years old, legally blind without lenses since birth. I have to have reading glasses plus prescription glasses in order to read 12 point print. They scammed me. They were simply going to increase all the costs so I would have to pay another 68.00 for the other lens plus not honor the coupon. William kept saying read this and I kept telling him I can't read that print. He and his girl both said that wasn't there problem. I have high blood pressure and felt that I was going to pass out. Do I have any recourse? I had vision coverage last year and I didn't pay attention to the total bill just what I had to pay and that included an eye exam for the contact lenses.

If I had allowed William the manager and his girl bully me into spending more money to get the other contact that I had been told a week earlier that I was getting, I wouldn't have been able to pay my utilities. I simply wouldn't have subjected myself to their scam bait and switch routine. Too bad I can't disguse the fact that I am a senior citizen. Maybe most seniors have a lot of money to spend I don't I have to watch every penny. I am on a very limited income.

This is the second time I have problems with Walmart Isabela Vision Center. The begining is with the eye exam in itself. My medical Plan CIGNA covers vision exam anyways I asked the assistant cost of exam for my daughters contact she said 25.00 plus I gave her my CIGNA health card. After the exam i was charged 50.00 dollars because I had contatc exam done, nothing extra was done at exam, I informed her about what she said cost was to no avail, (Guess customers are never right). I paid and asked her for copy of prescription to which was denied because for contacts the full exam was not written and that the prescription was property of walmart. (I PAID).

I walked out fustrated but went back my daughter needs her contacts. I ordered them one month prior to her vacation and HS graduation. I go to pick them up and the color although reads GREY came back blue. Now they can not assure me I will have them in a week before grad and trip. My daughter is so upset and this has ruined her HS Grad, trip and my stress level. No one has bothered to call or apologize for this case.

On Saturday June 5th 2010 I went to the Wal-Mart vision center to get a copy of my old eye prescription because my Ophthalmologist wanted to see it, just to compare his new eye prescription with the Wal-Mart Doctor, because I am having a problem with my recent prescription but not with the old one ( from Wal-Mart). I have been wearing glasses for 40 years now and I usually don't have any problem obtaining an old prescription, just for references, including old ones I requested from Wal-Mart vision center which I have been visiting for the last 7 years due to its excellent doctors, including Dr. Carie (or Karie).

On that afternoon, one of the two girls who sit in the doctor's office really gave me a horrible time, instead of just print the old prescription and handle it to me, here are the SO MANY IRRELEVANT QUESTIONS that she asked me/ her conversation with me (not including my answers): This is an expired prescription. (again) this is an expired prescription, why do you want to have it? Your last appointment was in Jan. 1999. You are past the due for rechecking. this prescription is not for contact lenses. do you want a print one or a hand writing one? I am going to write the prescription for you, it is the same as printing

Then when I asked her to please just print the prescription, she actually did but put a very large writing with a thick black marker and in capital letters: EXPIRED PRESCRIPTION and she wrote this sentence twice. it was so big that anyone cannot see the numbers nor the writing that the doctor wrote. And when I asked her: why are you doing this? She said: because it is expired prescription! This had NEVER happened to me before! I think this is a total bizarre situation. I would like your response, please. Harassment, I am a foreigner speaks with an accent. I am also a doctor and can afford an attorney but I will wait your corresponding. Thanks!

Thanks!

On April 25, 2010, I fell and broke my glasses (frames), purchased there so I went to get new frames. I paid $94 for the new frames on April 26,2010. No problem, because I had fallen down and damaged the other ones. However, on June 2nd I picked my glasses up from the nightstand to put them on and one earpiece fell off. I went back to Walmart and was told at that time that because I just bought new frames, not new glasses, that there was no warranty. Had I been told that, I would have taken a different route. I cannot and will not pay that amount every month, so for now I'm just wearing them with one earpiece.

On 01/12/10 I went to Walmart to get an eye exam at the time I deceided to get a contact eye exam.I was given free trial pair of contacts.A few days later I went back and one contact had to be changed out because my vision didnt seem right.I was told by the eye doctor that it might take a few months to get use to them.In the middle of Janurary I got an eye infection not due to the contacts.I couldnt wear contacts for 2 weeks due to the infection.The beginning of Feburary I went in to order my contacts and was strongly suggested to purchase a year supply because of the savings so I did.At the end of Feburary I went in because I didnt feel the perscription was right and spoke to the Manager and was told that it takes several months to get use to them.

In the middle Of March I went back and was told to give it a few more weeks and if I was still having problems that they would give me another exam.On May 22 I went back again and explained my problem and was told that they would give me a refund on 1 box of contacts I was never offered a new eye exam.whenI ordered my contacts I ordered 2 boxes 6 months in each box on the second box I still had 2 months left.I wasnt able to get a refund on the second box because the second box had been opened but the 2 months worth that I had left had not been opened.I also asked about a refund on the eye exam and was told that the eye exam was not refundable.Any how the same day I went a few doors down to Nationwide Vision to get another eye exam to see if there was a difference in the perscription and there was.I feel that I wassted my money and would like to be refunded for the eye exam and the 2 months of contacts that I cant use.

On April 10, 2010, I ordered two pairs of glasses, one pair for reading, another for daily use. After receiving a phone call telling me my order was in, I drove the hour it requires to get to town. When my glass order came out from the back, there was a single pair of glasses, the ones for reading. When I asked about the second pair, they said, "What second pair? You only ordered the one pair."

The clerk acknowledged that yes, they did have the insurance authorization number written down (I paid for the readers myself), "oh, and the style and number of the frame was written on the form, but, for some reason the glasses had not been ordered." They would be happy to 'reorder' them after I paid the deductible again. Well, my husband is in the military. He is the keeper of our financial records and unfortunately he is currently TYD, I can't reach him unless it's an emergency, and I don't know where the records are.

I went to Walmart to save money. First, they assured my that I needed a more extensive eye exam but my insurance didn't cover the expense. I paid my deductible and the disallowed charges, then I paid the deductible for my glasses. I am not 'living better' because of Walmart's services

I ordered and prepaid for transition glasses on April 12, 2010 and was told they would be back within a week and they had them on rush order. The glasses are for my distance driving. I am a real estate agent and do a lot of driving. Every time I call to see when they will be in they tell me they don't have them and seems the lab is having problems. I asked what was the name of the lab and the salesman told me they use 6 different labs. I have heard other stories of this center and would like someone to investigate what is going on. Thank you.

On April 10th 2010, I went in and had a full exam done to get new glasses because I had lost all depth perception with my current glasses for some strange reason. I am the only parent at home with two children so I needed to be able to drive, which I could not do safely with my current glasses anymore. The lady said my script did change and setup to get a new pair of glasses with the new script. The original date for pickup was set for April 27th 2010 but because I needed to be able to drive safely, she would put a rush on them so I can be safe on the road since my license says I must wear glasses.

Well, tomorrow is the 27th and I have been bugging them almost daily regarding the rush that is supposed to have been put on my glasses. They said that they are put on a rush status but what is the point of the "rush" status if I still get them on the original pickup date? I've been sitting at my house for 16 days now because I don't want to damage my car or hurt someone else and I live out in the country where I basically have no neighbors. I paid $337 upfront and nothing has happened! I'm wondering if they're even going to be there on the original due date if they can't even handle a "rushed" order! What the **** am I supposed to do when I need to take care of my family and need food and supplies but can't go anywhere because of Walmart's Vision Center dragging their heels?

On January 27, 2010, I went to Walmart Vision Center. The young lady who tested my eyes was very nice and courteous. She said I had cataracts and referred me to Pulliam Eye in Covington. I had talked with a young black man who told me that Medicare and my supplemental would pay for the exam and the glasses. I had the surgery on both eyes and after the doctor released me, I went back to Walmart Vision Center for my glasses. The young lady, Amanda, said Medicare and insurance would not cover the glasses.

I had paid $80.00 upfront since I had not met my deductible. I'm 74 years old with some health problems and this really upsets me. My wife took me back to Pulliam Eye. They said Medicare would pay a part and my supplemental would pay the rest. Walmart should hire and keep people who know what they are doing. I will let family and friends that Walmart is not the place to go. Shame on Walmart.

Dr. P wanted to experiment with several different trial lenses and then charged me extra for taking more than 30 days to complete my follow-up. She wanted me to switch brands of contact lenses in order to correct for my astigmatism, even though my vision is fine with regular corrective lenses. The first trial pair she gave me was very uncomfortable, nowhere near the correct prescription and I asked to go back to my original brand. She wanted me to try two more brands and told me she would have to order another trial pair. (They did not have the correct one in stock.)

It took a couple weeks for the second trial pair to even arrive and by this time our car had broken down. I managed to pick up the second pair, which were even more uncomfortable than the first, and again an incorrect prescription. I have four children under five years old and only one vehicle. I explained to her that it was very difficult for me to keep coming back and since my eyesight really isn't that bad, I really wanted to go back to my original contacts. She said, "You don't want to see clearly?" in a very condescending manner. She then went on to say that the Secretary of State would restrict my driving to daytime only, which is ridiculous, considering my vision is still 20/30 even without lenses. I told her we were in a difficult position right now, with our vehicle broken down and four little ones to manage.

I again asked for my original brand and offered to try again at a later time to be her guinea pig with the trial lenses. Through these appointments, follow-ups and phone calls, no one ever pointed out that in one of the papers they originally have you sign, if your follow-ups are not completed within 30 days, you get charged an extra $25. I understand that legally I signed the form and am responsible. I was simply asking for a little compassion and understanding, since the only reason it took so long was that she kept trying trial pairs (and there were two more brands she wanted to try!), one of which took two weeks to arrive. There was no physical way I could have completed all the trial pairs for two weeks each and gotten in within 30 days. Factoring in having to find a sitter and wait until my husband who works 12 hours a day gets home from work. I expected them to cut me slack on the follow-up fee.

The receptionist was very rude and curt with me as if I was taking the $25 out of her pocket. When I asked to talk to the doctor to plead my case personally, she refused to come out and talk to me. They just kept pointing out that I had filled out the form and was liable. I explained I knew I was legally liable, but I was asking for a waiver because the doctor was the one pushing all these trial pairs, and in fact, one pair alone had taken over two weeks to arrive. I did not even want them and definitely would not have to come back had I known she was going to charge me extra.

I really feel like she took advantage of me and used the situation to squeeze an extra $25 out of me. I was in tears, asking for a little compassion and for the doctor to make an exception, since I did not believe I was entirely to blame for the follow-ups taking over 30 days. I will accept partial responsibility, having signed the form, but I think the doctor should have had the decency to waive the fee considering the special situation, or at least to come out and talk to me in person. When I asked why it was never clarified that I was going to get charged more, they just kept saying, "You signed the form." When I pointed out that there was no way I could have completed everything within 30 days (and in fact still had not even tried all the trials she was pushing on me), they said that was my problem, not theirs. Her exact words were, "It's not our responsibility to tell you what was in a form you signed."

There was no sympathy, no courtesy and again the doctor refused to even talk to me. She just sent the lady back out saying, "That's the policy. You signed the form." Cold, heartless, not to mention incompetent, since the prescription I did get was wrong anyway. I would highly recommend no one goes to Dr. Rita P! We are in a tough time financially and my husband's job dropped all optical insurance. We went there to save money and ended up paying more. And again, the doctor didn't even get my prescription right after all of that. On top of the inconvenience of having to make special trips to pick up the trial lenses that I did not want, I also was assessed a $25 fee for not completing my follow-up appointments within 30 days, although I pointed out that it was not even possible for me to have done so. I think the doctor should have had the decency to explain to me from the beginning that she intended to charge me extra by having me try on many trial lenses and have follow-ups with each one.

Poor service. We went to the Groton, CT location and the person who assisted us on Saturday, April 3rd was pushy at first and then left to help others after the station lines were up indicating they were closed. I was very unimpressed although my husband and I did order glasses. Worse than this, they called three times, once for my glasses and then once for one of my husband's glasses. We drove the 40-minute distance to find that the third pair was not ready yet. The young man there stated that they should have read the note stating "Call when all glasses were ready."

The next day, the third message was left indicating the one pair of glasses was ready. We drove down once again to find the place dark and closed, a half an hour before the stated closing time. We asked one of the Walmart cashiers who told us that the Vision Center is operated separately and we asked to speak with a manager. The manager indicated that he had no keys and would not be able to help us. He asked an assistant manager to take our names and numbers (not realizing that we were together).

We were very aggravated by the situation and I mentioned to these managers that the Vision Center should send the glasses to us at their expense and the young man from the night before appeared from the back. He must have overheard me. He said that he is employed for 52 hours and can "get off a few minutes early" to avoid overtime. 30 minutes is not "a few " and this is poor practice for a business. We will look elsewhere in the future.

Hello. I'm so ticked off right now, I've been waiting over a month for red tape etc. just to be able to even pick out frames. Not counting the rudeness and disorganized mess when I went to my eye appointment there. I'm disabled and they told me to take in my own paperwork to ODSP which I did have checked since several times then last week on my third trip to the ODSP office. They informed me they sent the approval to Vision Center 3 weeks ago. I hadn't heard a word from Vision Center that they had it.

Any other time in the years past, they have contacted me and was much better service over past 10 years! To the point I call them today and tell them ODSP, said they sent the approval March 13th. It's now April 8th! She checks and yes they have it and I can come in and pick frames. I ask how come they never contacted me when they had the okay for 3 weeks? She says that's your responsibility sweetie not ours! and I replied that she was being very rude and she goes, "Have a nice day in a sarcastic tone," and hangs up on me! I called the Head office of Walmart and they took the complaint and will get back to me. I've been getting very bad headaches due to the need of my new glasses, not needed stress and disappointment with Walmart entirely. Will take my business elsewhere like Zellers.

My wife needed contacts and we chose the Walmart Vision Center in Lenoir City due to the fact they said they could work us in that day. When we arrived, we were informed that they didn't take our insurance. They also didn't take the flex pay spending account card for medical services. We were treated very rudely and have been treated badly on subsequent visits. If you are on state insurance or a foreign alien, you get treated with utmost respect. Paid for the services out of my pocket. Took months to get reimbursed for services. Complained to Walmart manager, which they replied, they didn't have any oversight on the vision center.

This is the most horrible, unfriendly place I have ever visited. I cannot believe anyone would give Mrs T or her customer service more than a half star. When I first arrived for my appointment, I was never greeted but I stood in line for at least ten minutes. While giving the one person in front of me the courtesy of privacy by standing back from them, another customer was assisted without acknowledging me my presence of being next in line.

Then after sixteen or more minutes, I was brought back to the Mrs T where she rushed my eye exam through, as if she had better things to do with her time. I was then rushed to the cashier, only to be told that someone could help me pick out my frame but would have to cease assisting me when another customer come from the back from seeing Mrs. T. Mind you, this was courtesy I failed to receive when I initially arrived.

After picking my frames quickly, I was told one pair would be in on March 27 and the other on March 30. I paid the $336.00 on the pretense that these people had given me the correct information. On March 27 I called and was spoken to in a harsh, disrespecting manner and was told that both pair would be in on March 30. But at 5 :06pm on March 27, Mrs T or her staff called me to say the glasses were in but it was too late to pick them up.

I find this type of business disgusting and there is absolutely no way I will take my daughter who also needs an eye exam and glasses to this office. I would advise all to go to somewhere else and not give Mrs T your business. I will also notify Tricare that this particular Walmart on Old Steward Anchorage, AK should be taken off their referral list. It was truly a horrible experience and people who work for a living or has retired should never give people like this an income.

I had gotten my eyes tested at Walmart and ordered some glasses from there. I was told a certain good quality lens was on sale, so I ordered them and added the tinted lens also. When I picked them up, I told them everything was blurry and they told me to try them for a few days. I did and they never improved. I went back a few days later and they checked my prescription again and stated it was the right one. Evidently not, the vision was still blurry. But they told me that for $100 more I could get better lenses that I could see clearly with. I gave the glasses back. I was not satisfied with them. I felt they did nothing to try fix this. I have to have the eye exam redone again somewhere else.

I wish I had seen this info before purchasing my prescription from Wal-mart. I purchased no-line bifocals and could never see correctly wearing them. I went back a couple of times, and they said they were per my prescription and they could do nothing. Finally, I stuck them in a drawer and went back to my old glasses from the two doctor visits before. Thankfully, I could wear them, because my prescription had changed only slightly.

I had an exam on February 18th, 2010 and ordered my glasses as I always have from Walmart. Even though the last pair ended up having a small chip in the lens after receiving them right away, they have done well for the last 3 years.They called and the girl on the phone had poor verbal skills, "your order has come in but we can't let you get them, this being March 5th a Friday". I asked her when they would be coming in then and what the reason was. Well, she wasn't sure! Being of other nationality, had (which I work with and enjoy people of other culture) stuttering on the phone, she said 2-3 days on the weekend, you know she had no idea. I then said I would take this up with the manager. Well, for others who are not aware, the vision center is a separate sublet of Walmart. It is now March 19 and still no glasses. I paid $530.40 for a pair of glasses that I have not yet received. Anyone know what lab they use to make their lenses? I know I will never get them there again.

I took my 13 year old son to get a contact exam at Wal-Mart Happy Valley. We were called in for the appointment, and Dr. Charles ** was very nice, and did a quick exam. Following my son's exam, they wanted him to take out the contacts (that had previously been put into his eyes), and then reinsert them into his eyes. It took several tries to get the contacts out. The guy they sent in to help my son, didn't really do anything. In fact he said about 10 words to us. I finally stepped in, and explained to my son how I put my contacts in, and take them out, so he would know where to start.

The employee crossed his arms, and leaned against the wall, and just watched, all the while, never really telling my son what to do. At one point, he showed him how he took his contacts out, but that was the extent of the interaction. After about an hour, and total frustration, Suzanne came into the room, and attempted to try and tell my son what to do, but he was already so frustrated, and his eyes were irritated, that nothing was helping. She finally told us to step out of the vision center for a few minutes, to give his eyes a break. We walked around the store and returned about 15 minutes later.

Upon our return, Suzanne said to me, "I want you to wait outside, kids do much better when their parents aren't in there with them". So I waited out in the waiting area. An hour later, Suzanne stepped out of the room. I looked at her and she said "he is still in there trying, but sometimes you have to leave them alone and they get it". About 10 minutes later my son walked out into the vision center and said, "I can't do it mom". Suzanne said it isn't a problem, it happens sometimes, and they just have to come back for another visit.

At that time, she took me to the register and rang me up for a cost of $89.00. I asked for my receipt, and my son's prescription. She gave me the receipt, but told me I could not have the prescription, because my son had not put the contacts back in his eyes after taking them out. I asked why that mattered, and she said "it makes him a liability". I asked in what way, to which she did not give me any answer, and said "I am not giving you this prescription. I said I paid for a service, which is the eye exam. The eye exam produces a prescription, and I have paid for that, I would like to have my son's eye exam prescription.

Again, she was very rude and unprofessional, and said "I am not going to give you the prescription". I continued to insist, and she continued to get louder, and tell me that it is a policy that they do not give out prescriptions, unless the person has the contacts in, takes them out, and puts them back in (although she couldn't show us where it states that it is a policy). At that time, I had enough of the arguing, I asked her to honor the satisfaction guarantee, and refund my money, to which she replied "I am not giving you a refund for the exam. "At that time, I took my receipt and left.

I drove home and explained to my husband what had happened, so he offered to go back down with me and talk to Suzanne about it. We walked in, and he asked her what her position was on the situation, and she said exactly the same things to him that she had said to me. He said "Suzanne, I need to see that policy of not providing a customer with their prescription, in writing please". She stated, "it isn't in writing". He said, "then, we would like to have our son's prescription that we paid for". She said, "no, I will not give it to you".

My husband asked me to go get the store manager, and I did. Once the manager came over, Suzanne quickly changed her tone, and immediately offered my husband a refund of our money. There was no offer of apology, no explanation to the doctor or staff of what she had done to a brand new client. It was a very disappointing experience. We won't be returning there, and have already emailed our family and friends, and told them about our experience.

I went to purchase some new glasses and I found some that I like so I bought them and I have only had my glasses for five months and the lens on the right side has started to crack at the bottom and the top. I took them back to the vision center and the manager tried to make it my fault that my glasses were breaking and I have taken care of them just like I should.

I asked them if they could replace the lens and the manager told me that she put a bevel on it to keep it from cracking more and that did not work because they are getting worse.

I ordered eyeglasses on Monday, 2-8-10 and paid cash. Today on 3-1, I have not received the glasses after being assured they would be available after 10 days. The Vision Center manager, Laura, explained my glasses were being prepared at a lab in Arkansas. Apparently, it snowed in the town where the lab is located and "no one goes to work when it snows." Okay, the order was sent to a lab in Texas and now it's "stuck" there. Laura has been exceptional in attempting to get my glasses but no luck. She offered a refund but now it's the principle and I plan to let WM know just how they dropped the ball.

I am disabled & was on Medicaid. I went to Wal-mart because of "Satisfaction Guaranteed". I had a eye exam & measured for bifocals! Weeks later they came in & I went in to be fitted. When they were done, I mentioned how uncomfortable they were to see out of. They told me I would have to get used to them! I tried for quite a while before returning to them to question why I was still having problems. When I put them on they immediately stated, "they were made wrong". Someone measured wrong and had the bi-focal way up in my normal vision! They assured me they would reorder!

One week later, I went back to check on them. The doctor's office was gone! I was told they had leased the space inside of Wal-mart & they had a falling out and left! The girl that worked in Vision Center, Melanie was very helpful. She tried to re-bill Medicaid again to get me new lenses made right. Of course, Medicaid refused & I was told nothing could be done! I have called Medicaid, Dr. Riding office in Texarkana, Tx 6 times.

No one wants to stand up for their mistake! I realize Wal-mart just rented space yet their name brought me to that store! Medicaid is still trying to figure out how to help! Maybe Walmart should screen who they lease to a little better! Still, I am without correct glasses and dealing with the constant eye strain and headaches it causes! I started this adventure in October & I'm still waiting to see correctly! Thank you for your time! I now try hard not to shop at Walmart! We all must be cccountable for what we do!

I have been a customer of the Wal-Mart vision center going on now for 8 years. But now that they are not willing to work with me on my needs, I am taking my business elsewhere. I have come to the conclusion that all they care about is making sure they make that buck! I have ordered 3 frames in the last 2 years because they do not last long even though they have guarantees attached.

Now once again for the 4th time sides of my frames have broken. I call to report this and go down there to get it taken care of, but to my surprise all they wanted to do is shove an eye exam down my throat, telling me there was nothing they could do for me. They didn't even bother to try and order them. I repeatedly told the lady that I didn't have $400 lying around to get another exam and glasses if I did I would get one done. All I wanted and needed is the frames. Now, how hard is that? Apparently too hard because they did nothing to resolve or help me with my issues.

Now I am getting headaches and I am constantly adjusting my glasses so that my eyes will stop feeling so funny. I have looked up website after website and have no success into finding my frames. I finally called the Union City Vision center and they informed me that White Stag frames have been discontinued. My frames aren't even 4 months old and now they can't be replaced. What is the use of getting glasses if you're going to discontinue the frames after 6 months?

The employee told me that is what they do even with the big name brands that way it tries to force people to get their eyes examined once again. What a load of **. I wish I could get some help with this because as of right now beyond this there is nothing else I can do. Only thing that is holding my frames together now is tape. Thanks for everything Wal-Mart! Needless to say I will be taking my business elsewhere!

First, I took my prescription in to get new glasses. I was looking at the frames & with the help of an employee, picked out a pair I liked. She didn't ask me any questions, what I was looking at most of the day, computer, etc., only took the one measurement. They didn't look to see that they were too big for my face, stuck out too far away from my face, etc. When I received the glasses, I put them on. It's terrible. I couldn't stand to even look up. They did nothing, said just try them for a week. So I did, I took them to the ophthalmologist. She said they didn't fit at all, and I need to take them back.

So I returned them, asked to speak to the manager and she said, "oh yes, they should never have given you these frames for progressive lens, and they don't fit." So they did them over. Now the ones I have do fit, but I cannot get used to the lenses, way too much distortion and hard to read print on computer. This may just be the brand, but they clearly do not know what they are doing. I will never go back there. I hope I will be able to get a refund this time.

I don't understand how you can go get glasses and complain they don't fit! Try them on first and get them fitted! I have been wearing glasses for years and I know that if they don't feel right, to say something! If you schedule an appointment for an exam and don't specify you also want contacts then yes, it is a pain in the doctor's butt because those appointments take longer! Use your brains, people, and Walmart is not the only place to get exams and most optometrists price match!

I went there to get an eye exam. It was clear that the doctor did not want to sell me contacts. He did everything in his power to try and talk me out of them before he even did an eye exam. I told him I wanted both contacts and glasses. Reluctantly he did the exam. (I felt more like I was a bother to him). He gave me a trial pair that fit good so I went and picked out glasses. Also the staff member did not measure my face to see if they fit or offer to help find a pair that would fit better, but instead told me that after they are made, they can be fitted to my face. I went back 2weeks later. The eye doctor gave me another pair of contacts with this pair. I can only see clearly out of 1 eye, my right eye. The left eye is all blurry.

He then wanted to give me a prescription for contacts that were for 2 weeks when from moment number 1, I told him that I wanted daily wear disposables. He made me sit in a chair and wait for him before he wrote the prescription after 10mins and him seeing other patients. I got mad and a staff member went back and got the prescription from him. I believe this prescription is not correct because the first pair of contacts he gave me were multi-focal ones and these, since I can't see out of 1 eye, I don't believe that they are so I can't trust this prescription.

As for my glasses, the girl said she made them as fit to my face as she could which is not fit at all. They are way to loose on my face. As she said "the glasses are too big for your face," I should never have been sold them. I am completely unhappy and want either the correct prescription for daily disposable contacts and a new pair of eyeglasses (I will give these back) or I want my money back.I will never go to Walmart Vision Center again. My eyes are not something for someone to play with.

Starting in November 2009, I shopped for my 2nd set of glasses at WalMart. My 1st glasses would not fit, they fell off my face instantly over and over again. I was told they were uni-glasses and would have to make a new selection. I did and finally at Christmas, I was given my new glasses that looked and fit but I was wearing my contacts and never used the new glasses until February 2010. I was totally shocked to find that I could not see any words clearly. It is a big blur.

I immediately had an eye exam with Dr. Timothy **** of ophthalmology and I was told that the glasses had very little vision correction possibly due to the small size of the glasses. I went back to the WalMart eye doctor Dr. Howard **** on February 10, 2010, had another eye exam, I was told that the 2 doctors were in agreement, that the manufacturer should never have put my prescription in such a small frame. Now I am told by Gayle, "I can live and learn." Well, I paid $500.00 and have glasses that are absolutely worthless to me! I definitely think this is unjust, bad, unlawful business and BBB needs to investigate.ave glasses that are absolutly worthless to me! And I definately think this is unjust, bad, unlawful business, BBB needs to investigate..

After posting the below post and filing a complaint with the State Board of Opticians, Wal-Mart Vision Center called me to stop by and sign a form (vision center request to access records) where they did give me a copy of all my dispensing records in their vision center. The form is numbered (**) for vision center use only. So folks, don't be shy. Ask for it and you should receive the information you request or all files in your personal folder. I bought a pair of eyeglasses from them and they refused to give me my PD - pupillary distance measurement. This is part of my personal health records and I should be entitled to a copy of all measurements they took.

I am living a nightmare due to the Walmart Vision Center. On January 31st 2010, I ordered a new pair of glasses and the clerk took my money (credit card). She said the glasses would be available by February 8th, but probably earlier per her experience. I called on February 7th hoping the glasses would be in but I was told that they take two to three weeks and now with the weather, it may be longer. That was lie #1.

I've called on February 8th, the due date, February 9th, and twice today, February 10th. The first on February 10th call ended abruptly when the employee stated, "please call back in 30 minutes I am with a customer." The second call ended when the clerk stated, "we'll call you when the glasses arrive." I have also been told to come into the store and they will issue a refund and cancel the order.

I must have new glasses since my prior pair broke and I don't want to start over in ordering from some other company. In short, on a scale of 1 to 10 with ten being outstanding service, I give Walmart Vision Center less than 1 (-5). It was unbelievable!

They offer no solution except to throw your old glasses away and buy a new one when all you need is a new temple. The first time I bough a new pair cost $439.00. The second time, same price, this time I cannot afford a new pair. All I needed was the temple and they will not help me at all. They are not helpful at all. What I needed was the manufacturer's name and they cannot even do that for me so I can order my own temple. They gave me the wrong info on that. I bet that I will never ever again buy a pair of glasses from Walmart again ever. Cheap and very inconsiderate. The only injury was in my pocket book, it hurts like hell.

I went and had an eye exam nine days ago from today 2-09-10 because I'd been having bad headaches. They gave me a prescription and I picked out my frames, and paid $180. I was told they would be ready in no later than a week. I called on Monday and they told me Wednesday. I called on Wednesday and they told me Monday. I just think it is ridiculous and it's really aggravating.

WalMart Vision Center allowed me to buy prescription eyeglasses but would accept my Evercare DP (PPO) insurance card for reimbursement. Evercare refused to get involved in the argument. Then, WalMart Vision Center phoned me, asked me to return to the Vision Center, accepted my insurance card, and returned $144.00 of the $199.00 I originally paid.

I am left very confused because my insurance company refused to get involved. Yet, I ended up getting back $144.00 of the $199.00 I originally paid. Huh?! Yep, this really happened!

My husband went on Friday, 1/29/10, and got an eye exam from the optometrist and was given a prescription that was unclear. In the space that said, CYL, she scribbled sphere (I say scribbled because we couldn't read it). When we tried to order eyeglasses, we were unable to order them because the CYL is a number not a word. Saturday morning, we go back to find what the scribble said and when we asked to speak to the OD, the blonde (she would not give me her name, even when I asked) would not let us talk to the OD and said as an optician, she knew what she was talking about and copped an attitude. She was very ugly about the whole thing and told us that my husband didn't have astigmatism despite having one for 50 years and would not let us talk to the OD.

I went into the Walmart Vision Center to get an eye exam and be fitted for contacts. I think they had me try about 10 different pair of contacts and none of them made my vision any better. It was as if they were just doing trial and error and hoped they would eventually find ones that I liked. But every pair did nothing. It was as if I was staring out a window. The worst part was that they would not refund my money even though they were unable to help me find the correct lenses and I walked away with nothing. I will be spending the extra money to go to my HMO instead. As the saying goes, you get what you pay for and although they were cheaper, the employees at the Walmart Vision Center didn't know what they were doing!

I bought a pair of eye glasses from them and they refused to give me my PD (pupillary distance) measurement. This is part of my personnel health records and I should be entitled to a copy of all measurements they took. This resulted to a headache.

I was talked into Nikon lenses, and were told they were the best lenses, and that they were scratch resistance. I had them for 4 months, and they are scratched so much. I have always worn or kept them in an eye case. I talked to the manager, but was told they could not do anything about it. I paid $454 just for these lenses. I think there is something wrong with lenses. They are also very cloudy all of the time. They were very rude. I was out $582 for something I can not see out of.

My husband and I had our eyes examined on June 23, 2009--my husband for lined trifocals to cover reading, distance and computer use and myself for progressive bifocals for reading and distance. The optometrist told my husband that his vision had improved (he is 58 years old). When we received our glasses about a week later, I was unable to see clearly out of the left lens alone (together, my vision was okay because my other eye would compensate).

A different associate remeasured me, checked the glasses and told me that the progressive bifocal wasn't in the right place so they re-ordered the new lens for me. A week later, I returned for the new lens which was even worse. A different associate measured me again and ordered a new lens. A week later, I went back.

Lens number three was still not right so they had me see the optometrist again, who said that the lens was too strong--so now, we're at lens number four which still wasn't right. The manager offered me a gift coupon for the inconvenience because it was obvious for whatever reason, in my opinion, that they weren't going to get it right. I'm sure they were tired of dealing with someone who felt that you should be able to see clearly out of each lens, independent to the other eye.

On December 31, 2009, I went into the Walmart Optical store on Montague Ave in North Charleston at the Tanger Mallto and purchased my eye glasses. I gave the gentleman my prescription. He measure dmy eyes for the glasses and told me they would call me when it was ready. I did not get a call, so I went in the store and the glasses was there. I was then told that I will not be able to get my glasses because a registered optician needed to give it to me. I don't understand how he can do everything that needs to be done and can't give me my glasses. I would like to get back the money I paid for the glasses. I feel that I should have been told that he is not a registered optician and I would not have gotten my prescription filled. Could you please send me a refund of the money I paid for those glasses so I can go to a registered optician to get my glasses?

We've gone to the Vision Center since it opened for what we thought was good service. We really like and trust the optometrist there. In April of 09, I needed new glasses. We ordered them and after going through three pairs of the same frame due to breakage, I finally got a pair that seemed to work. I found, however, I did not enjoy watching TV, knitting or reading as I had, blaming it on my total knee surgery in January. During the MLB playoffs, I happened to close my right eye only to find I was completely unable to see in the left eye. The doctor in December at different place says with correction, I have 20/60! Many times I returned to Walmart and even went to the other store in town, I got no satisfaction. This last time, I was told, (and I'm not *** here) that I turn my lenses when I clean them and the axis is off!)

I smiled, agreed and left swearing never to return and to tell everyone what a rip off they are! I am an RN, and willing to put up a little bit of a fight, but yet knowledgeable enough to know you can't turn the lenses especially when they are oval! I went to a reputable ophthalmologist in town to confirm that I wasn't crazy and they said they never heard of such a thing. They were concerned that the correction I needed was due to illness, only to find out the prescription was all wrong. I waited too late to have our insurance company help us. So now I'm stuck! What are they handing to other people? What types of lies and such are they pulling, inferior products, and **? And then charging people on top of it? I am going to try and contact a regional manager, but I read here that it does no good.

I went in for my yearly eye exam at the Walmart Vision Center. During the exam, the optometrist found the corneas in both eyes inflamed, couldn't get an accurate reading and wanted me not to wear my contacts for a week, in which I was to return for a recheck. Because I had an old pair of glasses with an old prescription and couldn't wear them for driving, I was given a fresh pair of contacts at a different strength then I had previously. I asked why not just give me my old prescription/old brand (because I could see with those) but I know nothing and now I could see nothing. I ended up using my old contacts until the different brand (trial) pair arrived. He thought that perhaps my eyes needed more oxygen and this explained the inflamation. I mentioned that I had been using more buffing compounds at work and asked if this could be the reason for the inflamation. He didn't think so.

Week later, the optometrists still couldn't get an accurate prescription but the inflamation had lessened (during this time I had been wearing goggles at work instead of safety glasses) so again I was to return in a week but this time I would be charged $20.00. I received the trial pair of contacts and wore them until the next appointment. Week later, I returned and this time I was able to get a prescription for both contacts and glasses but now he wants to give me my old contact lens brand instead of the new brand that he insisted on because my eyes needed more oxygen???? I questioned him and apparantly he believes me about the buffing compound!? I got my contacts ordered and with prescription in hand I went to purchase the frames that I liked at my husbands Optometrists at Optical Fashions. I picked up my glasses only to be disappointed because I couldn't see. I could actually see better with my old pair of glasses then the new ones plus the bifocal wasn't right.

My husband suggested that I take both old and new glasses and have O.F. compare them....... It was at this point, I decided that I was done with Walmart Vision Center. I paid for an eye exam at Optical Fashions, had to have the lenses remade and because I had opened the box of contact lenses I knew Walmart wouldn't take them back because I had asked one other time when my prescription had changed. The optometrist at O.F. said that I could wear the contacts, I just wouldn't have as good a distance vision. I have been able to see perfectly with the new prescription glasses and there is actually a difference between the upper portion of the lens and the bifocal. As for contacting Walmart V.C. concerning the above - yeah right, my husband had problems with them and after getting the run-a- round and excuses for weeks - was told that his warranty period had expired. There was plenty of time left when he first complained.

Understanding and being advised Wal Mart had the lowest prices on eye glasses, I presented my glasses prescription. I spent over $600.00 about 6 months ago. To get a second pair of glasses I took my prescription to another firm and was quoted $230.00 with identical frames and tinting etc.

I would like to return my glasses or have a comparison bid obtained and the prices adjusted.

My child could not see but thought that was the was vision was suppose to look because we had always had his eye exams annaully. I have already used the maximum allowance that my insurance will allow for the year on exams and eye wear, so therefore I am having to pay for new glasses, contacts and eye exams out of pocket.

I brought my mother-in-law to the Wal-Mart Vision center on Pinhook in Lafayette, LA. We were told the exam started at $50. That was fine. When we got ready to pay, we were told that the doctor charged an additional $20 because she didn't come back within a year. He also charged an additional $40 because she decided to keep her original frames because they were titanium. The lenses were $89.50, exam was $50, $40 for not using new frames, $20 for coming in past 365 days from last exam, and $32+ for taxes. I never heard of such a charge. I was told it was the Dr. Chinhe L's decision to charge the extra fees and would not waive them.

i received prescription contact lenses and prescription glass then when he needed new glass the following year I went to a different business and they were shocked at what a hugh difference in the prescription they gave me know wonder I couldn't see well with my glasses or my contact lenses. Terrible Walmart experience Wal mart needs to get out of the optometrist business.

We need to get this situation resolved with the glasses that we purchased at the Vision Center.This has been going on for a year now and we are very tired of it and the way we were recently treated by the Vision Center in Chillicothe, OH. It is not our fault that Wal-Mart hires no good places to make lenses for their glasses. 09/2008 we purchased 2 pair of glasses from the Vision Center in Jackson, OH they cost us over $1500.00 that is a lot of money. Shortly after we got the glasses my husband noticed spots on his lenses they look like they had glitter all of them.We took them back to the Wal-Mart in Jackson, OH and showed them the glasses and was given all kinds of trouble from we sprayed something on them, etc., after about a week they finally agreed that the lenses had a defect in them from the factory.

So they reorder them when those lenses came in they were the same way right from the start so they had to order them again they finally got a pair in those lasted for a few months and they did the same thing and they replaced them again because they said they were defects in the lenses. My husband lenses since 09/2008were replaced at least 6 times.We moved to Chillicothe, OH and they have replaced the lenses On 10/23/09 we noticed that his lenses were doing the same thing again with the spots and we looked at my glasses and they have the same spots We went to the Vision Center in Chillicothe, OH on 10/25/09 and the lady that was working there was less then helpful and very rude. She told us we would have to come back and talked to the Mgr on Monday but she wasnt doing anything with the lenses from past history these glasses are defective where they were made but she told us she was not going to help us and to leave.

My husband went to the Vision Center on 10/26/09 at 5:00pm to talk to the Mgr. of course she wasnt there he talked to Mickey she was very rude and told him to leave the Vision Center and not come back. and the Regional Manager said they were not replacing the lenses again that it was our fault the lenses were bad and if we wanted new lenses we could pay for them. I asked for the Regional Manager she refused to give me their name so I could talk to them myself. Mickey at Chillicothe, Ohio Vision Center told us not to come back again they were not going to replace the lenses and if we came back she would call Security.these are defective lenses and need to be replaced if you dont want to replace them refund us our full amount and we will go somewhere else and get a good pair of glasses we shouldnt have to look at spots and shouldnt be talked to like that. Mickey also told me that I could contact Corporate if I wanted but they were not going to do anything about it either because she could do what they wanted

I went to have my daughters examined for eyeglasses and I was told that walmarts vsion center did not except my blue cross blue sheild insurance but that the doctor did. The advertised price is 39.95 for exams, but I was charged 18.00 per child, and that the balance would be charged to the insurance company. I now have a statement saying the doctor charged an assitional 109.00 per child to the insurance company. I only have coverage for 175.00 per child per year, and the glasses cost an additional 124.00 per pair. How can he charge so much more than is advertised?? and how can the store charge an additional fee???

I asked if they could send them back and have them corrected, they said they'd never heard of such a thing. I showed them the glasses that I had on (which are what I want) and the guy was still made the comment, "well, you do have a strong lense." Yeah? Well, the prescription hasn't changed that much that I now need coke bottle lenses.

Also, I got the transition lenses. It's a bright clear sunny day today, and these glasses didn't get nearly dark enough to feel comfortable in the sun. I still had to squnit and had a headache by the time I got home. Also, what is it with Wal-Mart pushing the contacts? I don't want contacts. I have terrible allergies and don't want them. When you tell them that, they act like you must be some kind of freak of nature.

And just for mention, I bought my son a pair of glasses last year and the frames that they helped pick out, have flowers on the ear piece. My eight year old is livid, but since he didn't tell me about it until after the 60 days, I guess he's stuck with them. Well, we'll see how it goes and if I get my refund when I take mine back tomorrow.

I made an appointment with Dr. Elven S. 3rd, to check my vision and order contacts for me, on Sept. 12, 2009. He gave me an eyeglass prescription, and proceeded to fit me with a pair of suitable contact lens. He brought out a pair of contacts for me to place into my eyes, and told me to go home and try them out for a few days. The contacts were apparently the wrong strength, and I could not read even large writing; plus I could not read the large highway signs while driving!

I returned to Walmart where his practice is located, behind the vision center. I was tried on another pair of contacts and sent home. I ended up making 10 trips to the vision center Optometrist, Dr. S., driving 360 miles, before I got a pair on contacts that I could see and read with them in place!

Finally, I had the contacts that I needed, and called Dr. S.'s office at Walmart's, and informed the lady working in his office. I asked them to order the last pair that he had fitted me with. The lady behind the desk in his office informed me that the dr. was standing next to her at the time we were speaking, and she was giving him my chart; as we spoke. I was told from the very first pair of contacts tried on my eyes, that THEY WOULD CALL ME WHEN THE CONTACTS CAME IN.

The last week in Oct., 2009, I called again (one of many calls to these people), to find out if my contacts had come in yet. I was told no, so I informed them that I needed another trial pair, because my eyes were exuding pus, and I had cleaned the ones I had as much as possible, many times.

When I made another trip to Walmart's of Rockingham,N.C., the lady behind the desk; Tammy, had another pair of contacts waiting on me, but they had been taken out of the original package and placed in a plastic contacts holder. This was the second time that this incident had happened, so I questioned her about handling the contacts, and inquired as to why she opened them in the first place. She said she had to keep the foil they came out of and place it on her paperwork! I NEVER ONCE SAW THE NAME OR STRENGTH OF ANY CONTACTS. I asked her not to open another package that would be used by me for MY EYES.

She gave me the wrong ones! I called back and told them that the lens were incorrect and not the same as the last ones he had given me, and to please have another pair waiting. I made another 36 mile round trip. Finally, I insisted that something was dreadfully wrong with everything, and insisted on knowing when my contacts would arrive. I was then told that "I" had to order them! Now, I was told 30 days earlier that they would call me when the contacts came in; even though I had to try several pairs before I finally got a pair I could see out of!

I made another trip to see them and demand a prescription for the contacts I had requested ordered much earlier in the month. The Optometrist left a script with her for me, but aside from the strength and other basic information needed to order, he wrote the lens name down as Cooper EP, by Cooper Vision. I Cannot locate that lens with no more information than that! I have tried several lens dealers on the internet, to no avail!

IN the meantime, I have suffered just straining to read, and have had several migraine headaches as a result of this escapade, AND STILL HAVE NO CONTACTS! I will NEVER get my eyes examined by this man, regardless of where he is working, again. I had to drive 360 miles overall, back and forth to Walmart of Rockingham, when I live only 18 miles one way! For one month, I was unable to read, see anything with clarity--not even a person's face--or drive at night,esp. I suffered several migraine headaches that put me into bed because the contacts were the wrong strength

I took my eyeglass prescription to Walmart's Vision Center in Ware, MA and chose frames. I was told that with my prescription, the cost would be $294.00. I thought that was high and no less than the other eyewear chain stores. The clerk took my pupillary distance measurement. When I asked if I could have the measurement written on my prescription, I was told it was against Walmart's policy to do so. I stated that since it was part of my prescription, it was my health information that I was entitled to. The clerk stated that if she gave me that information, she could lose her job, saying that if I were to purchase glasses from another vendor and get in an accident, Walmart would be held liable.

I've never heard so much baloney in all my life. I ordered the glasses, then shopped in the store, all the while thinking about my conversation with the eyeglass clerk. Finally, I returned to the Vision Center and canceled my order. I later found the glasses I liked online through Zenni Optical, where I ordered glasses and frames for under $80.00. I would discourage anyone from going to WM's Vision Center and/or believing the cock and bull pitches from their clerks.

I went to get new glasses and contacts. I told the doctor I'd had glaucoma and I didn't know if my eyes should be dilated or not. He proceeded to dilate and even overdosed my left eye, which I brought to his attention but he said no problem. A few hours later I ended up in the emergency room with very elevated eye pressure and in severe pain. I was put on a morphine iv among other things to stabilize my eye pressure and sent immediately to a specialist.

My doctors have all said that this severe pain and eye pressure was definately due to the dilation. Neither Walmart nor Dr. Ferris will accept any responsibilty for the bill that I have incurred due to this. My doctors have told me that I could have gone blind due to this. My medical bills as of the moment are approximately $3300.00 but they aren't all in yet. I feel Dr. Ferris and Walmart should pay for this. My deductible is $5000.00.

We took the glasses back and told them the problems. They said that perhaps they were ground and made incorrectly and for an additional amount they could change the type of lense. We just asked for our money back. We will order his old prescription from Ohio again and never trust WalMart Vision Center again. He was in excruciating pain with headaches and swollen eyes. Severe eye strain and unable to drive as much as he could have.

Hello 2years ago I bought a knew pair of glasses over $300.00 dollars in 6 months they broke at the arm that meets at the lens I taken them back to the vision center at Wal-Mart they made me buy another pair of frames in which I didn't think I had to do but I did anyway because I need my glasses fine I did so. But in 6 months they broke again I had to do the same thing all over agian now here it is the third time they broke agian I had to super glue them together so I can use them I beleive that this make off glasses have a default in them I can not afford to buy new frames every 6 months. Is it anyway possilbe that Wal-Mart can take my prescription and get me a knew pair of glasses.

I was told my exam was free and to come in, but after the exam I was told to pay for the exam. I had no money with me and it didn't matter that I was told the day before on the phone the exam was free. I asked specifically how much the exam was going to cost and the lady on the phone replied free. The woman taking care of the bill acted irritated, never apologized and had an attitude throughout the checkout process. I was told without paying for the exam I would not be prescribed the new lenses I needed for my correct fit.

Early in February 2/18/2009 I went in to get my contacts fitted. I was fitted with Acuview bi-monthly lenses. My eyes unfortunately made these unwearable just after 2 days of wear. Protein was being built up or my eye lids were tearing them as I blinked. I thought it was just a bad set of lenses so I ordered more through 1800contacts and the new sets were just as bad. Lenses that were supposed to last 2 weeks were only lasting 2 days before I could not wear them any longer. August I tried to order dailies and was denied by 1800contacts because they daily Acuview made it a whole new prescription. I concacted Walmart Vision to just allow me to buy the daily Acuview but I got no reply even after leaving several messages. On September 29 I was finally contacted by Nicole to come in for a refitting. The Dr saw me and later while sitting with the receptionist I was told there was a charge of $59 for the eye exam. I explained to her it was supposed to be free, but she kept telling me I had to pay. I walked out of there without the right prescription or any contacts that I needed.

I received a letter from my insurance company (Aetna) which said it was time for my eye exam and new glasses. It showed The Vision Center in Wal-Mart as one of the places that accepted Aetna insurance. I called the number on the letter and got the part that actually sells the glasses, not the eye doctor. I asked the girl if they took Aetna insurance and she said yes. I asked her if they were a participating EyeMed provider. She said yes. I told her about the letter from Aetna and she asked what they said my coverage was with them. I told her per Aetna I was to get a 38% discount (on average) for prescription eyewear at participating EyeMed provider locations plus a $100. allowance which was applied after my 38% discount. She said fine. I told her I needed to schedule an appointment and she transferred me to the eye doctor's office for the appointment. Well, I went to my eye appointment today. I took my prescription out into the vision center and picked out a pair of frames. The young man (very nice) asked for my insurance card so that he could call Aetna and check my coverage. He came back and said that they did not accept Aetna. I told him I had called two days before and they did, so he went and got the manager. Now she was a piece of work. She just didn't know who I could have talked to. Perhaps I called another store. (Gee I had the eye appointment at the right place).

She said that she could give me a 20% discount that would actually save me as much as my insurance would have. Now think about that. I was supposed to already get a 38% discount (on average per my letter) and then another $100. after the discount. I told her to go ahead and figure up how much my glasses would cost then. And I told her I wanted glass lenses instead of plastic. Oh, No! I didn't need glass lenses. I should use this other special kind of plastic lenses that were much better than glass. (I tried plastic one time, scratch to easily). I said fine, figure it up. She got her calculator out and said that my cost would be $175.00 which was actually $2.00 less than what my cost would be using my insurance. I told her I wanted to think about it and look at my letter again. I asked the nice gentleman to just give me the individual prices at which time she turned and stomped off. You'll love this....my frames were $99.00, the bifocal GLASS lenses were $100.00 and if I wanted transitions bifocals they would be $200.00.

So let me see...If I wanted just the plain glass the total I would pay would be $199.00. He agreed that was correct. So in other words if I figured in my head that I would get about a third off (just roughing out the 38%) the glasses, that would take off about say $65.00 or thereabouts. Then you take off my $100.00 and I would only be paying about $45.00. Let's see...which is less $175.00 or $45.00. That's hard to figure out. Just how stupid do they think we are? I just wonder if they do not take Aetna and they were going to have me pay $175.00 and then bill Aetna for what my coverage should be. I will not ever go back in there, nor will I recommend them to anyone and I am going to call Aetna and tell them what happened. Wonder if they are playing about the same scam that CVS was playing on the insurance companies several years ago?

I'd been a previous customer of Walmart Vision and hadn't had a problem until now. I called my local Walmart Vision in Feb. 2009 to schedule an eye exam for myself and my son while I had vision insurance. I'd recently left my job and as of the end of Feb. would no longer have vision insurance. They made my son's appt and preceded to tell me that I had just had an exam in September of 2008 and the insurance wouldn't cover me until September of 2009. I had thought my previous exam had been in February of 2008, but didn't argue because I honestly wasn't sure. I had gotten married in October and there was so much craziness in September that it was entirely possible that I had had my exam then and didn't remember.

Being as it was Feb. 2009 I could understand how I may have gotten that mixed up. Well I had my son's appt in which he got glasses that have of course already broken. The ones they gave us were nowhere near as sturdy as the display ones that we looked at and picked from. That was annoying enough, but now as I'm trying to get more contacts from 1-800-Contacts I'm told by them that Walmart said my prescription had expired in Feb... the same month that I previously had TRIED to make an appt.

I called the Walmart in case they mixed something up only to find out that it did indeed expire in Feb. Well now I have no vision insurance and can't go get another exam as I can not afford it since I will now have to replace my son's crappy glasses from there. Needless to say I will take my business elsewhere from now on. That is just totally unacceptable. I will say at least, that the woman that I talked to today about it was very nice and never once rude.

I have needed bifocal glasses for the past several years. I went to Walmart Vision Center in Wetumpka, Alabama to have my eyes checked and purchase glasses. After the exam, I was told that I did not need bifocals. I reluctantly agreed, due to the fact that Walmart Vision Personnel are supposedly state board certified.

After I received my glasses and attempted to wear them, it was apparant that the person who examined my eyes made a wrong diagnosis. I cannot see out of them at all and they are virtually useless when I'm reading or watching t.v. I am out $200.00 for a pair worthless pair of glasses that I cannot wear due to the fact that I am fearful they will damage my vision.

We have always bought our eye glasses from Walmart but no more. Last Feb. I spent over $500.00 on a pair of glasses, buying your White Stag frames. I thought since White Stag was your brand everything would be fine. The ear piece came off in July and I took them back to see if they could fix them. The vision center informed me that the frames were only guarenteed for 60 days and they could not do anything at all for them and also the frames were now discontinued. I was told when I bought them the frames were guarenteed for a year.

So I brought them home and glued the ear piece back on and a few weeks later, the other ear piece came off too so I had to glue them also. Now they don't fit right and I cannot afford another pair so I am stuck with them. I do not see well at all without them. The only time I ever took them off was when I went to bed and layed them on the table beside me so I could have the right away when I got up. I have taken very good care of my glasses as I know I cannot afford a new pair for a while since we are retired now.

I took my son here for an exam in 2008. Blind in one eye, he needed a DMV form completed by an Optician indicating the degree of disability. Gary (DR) was very personable and completed both the exam and DMV form. However a year later trying to renew my sons permits, he again needed another form completed by an optician. The original DMV form was not accepted as permenate due to lacking the duration of disability of the blind eye. In this case, permanent and uncorrectable.

So I called to see if a correction could be made, so the permit could be renewed. I was told they were busy and they would call back. They never called back. A week later my wife called again to inquire if they could fax over a corrected DMV form. She was told, "Excuse me I have other persons here that need to be seen" that they would call back, but they never did. I left work and drove an hour there, only to find out they were now closed do to new store hours. I kept my son home from school the next day and went in person. I was told the doctor was at lunch, but they would call back or fax the over form. Several hours later ,I received a call indicating that the now original DMV form had expired. And they would now need to do another exam before completing a DMV form. It wasn't expired a week prior when they said they would call back. They have some real customer service issues and I have chosen to walk across the street to Specs for my optical needs. The band thing is fine, but there should be more effort on customer service there vs promoting his band. Priority's?

This particular store in question is in my opinion very confusing on there business practices. They can't seem to get there price right. Definitely not good business. Thank you very much for your time and I hope to hear back from you soon. I left the Wal-mart vision center store feeling very disappointed especially since I shop in the Wal-mart store very frequently.

Last week I took my husband and three children to Walmart Vision for eye exams and new glasses. We had to go on two separate days because it is their policy not to make appointments for more than two family members per day. We spent a little over $900.00. We do not have any eye insurance, so this was out of our pockets. We were told that the glasses would arrive in about a week. Fine.

The next week I received a call saying that the glasses were in, so that afternoon I gathered up the family and went to get them. The kids were excited. When we arrived at 3:30 we were told that the only person who can do optical work had just left for her 1 hour lunch break. Since we had to be somewhere else by 4:30 we could not wait that long. I was annoyed that there was no one there who could help us. The next day we went back, only to be told that there is never an optician there on Wednesday, and we could not return the next day because there is no optician there on Thursdays either.

I asked why this was so; their explanation was that one woman was on maternity leave. Apparently their hours are only on Tuesday, Fridays, and Saturday mornings. Who on Earth runs a business this way??? I am guessing that August is one of the big months for eyewear sales for the year- Why wouldn't they be open during hours convenient for the customers? After four trips to Walmart I will have to go back again next week. They were happy enough to take my money, but it is annoying to have to wait another week and make another trip.

The salepeople were pleasant enough, but I will never again do business with a place with hours so inconvenient for working moms. They said we were told of these crazy hours in advance, but that was not the case. I could have gone elsewhere and gotten them all in one trip in "about an hour" for roughtly the same price. It is much more convenient to do business that way.. Next year, I will take my $900.00 to another eye center.

On February 21, 2009 I went to my local Walmart Vision Center and purchased a pair of frames ($98.00) and lenses ($84.00 each = $168.00). When my glasses were ready and I picked them up, I was never informed of any satisfaction guarantee policy. When I got home I noticed that there were little chips in the edges of both lenses and one lens didn't even meet the frame, you could see some gaping. But I kept them and figured they'd be ok, since I was in need of them, I'd make do.

Now, last week, I notice that the little chips have gotten much bigger and are very noticeable to others. So I called up the vision center to ask what could be done - I spoke with a gentleman named Brendan (I believe) and he informed me that as long as it was within a year of purchase, I could get new lenses or a refund.

So I just went into the vision center - I wanted a refund as I was extremely dissatisfied and not happy with the poor quality and workmanship. Brendan immediately started helping me - he was inputting things into the computer and finally I asked if this was going to cost me, because I just wanted a refund anyways. He said there was no charge, but if I wanted a refund, ok.

He sits down at the computer and begins to do something and came to a point where he needed help from another gentleman there, and that is when I am informed I can't have a refund, because it's been longer than the "60 day Satisfaction Guarantee"....so I told them to forget it then - I don't want another pair of cheaply made glasses. I just wanted my money back - I spent $266.00 and I was disappointed by them.

The other gentleman then began to tell me that everyone knows the 60 day policy. I told him I wasn't aware, no one informed me of it, otherwise why would I wait? I said I understood but again, NO ONE TOLD ME!! He then said, it was a very strict 60 day policy, but in his next breath, he told me if it was like a month over that 60 days, he could do something about it. So much for the "strict" 60 day policy, huh? I told them forget it - I do not want new lenses for this to happen again.

I am disgusted with the way I was treated. I am disgusted that on the phone I am told I can get a refund as long as it's been within a year. I am disgusted that even in the store I am told I can get a refund, and then suddenly, oh no, you can't get a refund - too bad, you are out of luck!

We have always purchased our contacts from Walmart. With this economy and the prices constantly going up, I went to order ONE box and was told by Gwen that this is no longer the policy. I had to get another associate who stood up for me and was able to swing the single box purchase this one time. I do not appreciate being belittled by this woman (Gwen) and TOLD that I can NOT purchase what I CAN afford at this time. If 1 box is all I can afford then so be it. At that time she stated that if I was not able to afford contacts, I had no business buying them. NOT very good customer service.

I took a prescription for eyeglasses for my teenage daughter to the WalMart Vision Care Center. We have Eye Med insurance and the insurance said they would cover the cost of the glasses with a $5 co-pay. Graciela told me I had to pay more even after I called my insurance and was told by them that I did not have to pay more. My daughter needed the glasses so I ended up paying more after arguing with Graciela and having my insurance speak with her also.

I also bought an additional 2 year warranty as my daughter is hard on glasses. I was specifically told by Graciela that the warranty would cover the lenses and frames if anything happened for two years. This warranty was purchased in August 2008. A month or so ago I took my daughters glasses which are scratched so badly she cannot read out of them and they were very loose into the Vision center to get them replaced. The lady told me the warranty only covers "lenses and frames" it does not cover scratches. She said they would only cover the lenses if they were broke.

I feel this is wrong because I specifically was told they would fix or replace her glasses if anything wen't wrong with them within the two year period. It has only been one year, and they are failing to honor her warranty. That is false advertising and they should be shut down. My daughter still needs glasses and I guess Im going to have to run them over or break them with a hammer in order for WalMart Vision Center to honor the warranty they sold me. That is just plain wrong.

This happened 2 years ago and I thought it was a fluke, but here again, I see better out of my original glasses/prescription and after 2 weeks can't see out of my new glasses. IN fact, the vision is worse with the new prescription. Either the doctor ordered the wrong prescription or the place that makes the glasses for Walmart did a horrible job. Either way, I can't see.

Purchased 2 pairs of glasses 1 year ago. Had to return to the store almost monthly for repairs. Also purchased the insurance for replacement of lenses, etc. After 3 months the lenses started to scratch badly and had them replaced 6/09. What should have taken 1 week turned into over 1 month and having to return them as they were incorrect.

Returned to the store today as yesterday the frames broke. Was told by the Supervisor of Vision Center Elisa Shah that she couldn't find my file but oh yeah she remembered me. But, when I started to complain about my glasses breaking her memory of me was dimming. She said you didn't buy them here and we don't have the parts to fix them!

With that an older man came out from the back and told me that the store hadn't carried that brand of frames for at least 4 years...I then reminded him that he helped me picking them out! The both got VERY rude with me.

I said fine let me go speak with the Manager of Walmart. Mike was summoned to meet me at the Courtesy Desk and then he went over to talk to the Vision Center people. I was them summoned to meet him there where all of a sudden the older man told me well I can fix them with a BIG a attidude and nasty expression. And he was the one who said we don't carry those nor do we fix them!

DO NOT USE VISION CENTER!

I was in a car accident in Fort Wayne, Indiana. And when I was in the car accident I lost both of my contacs. I contacted my Vision Center in Daphne Alabama. They had told me that it was possiable to get just a trial pair as long as I had my percription. And so I had called the closest Wal Mart Vision Care in Port Huron Michigan. They told me that it wouldnt be a problem to get me a trial pair and got the number for the Daphne, AL Vision place that I go through.

After they had made that contat with them (the Port Huron place) they had called me back and said that it wasnt possiable for them to give me just a trial pair of contacts. When I do have a up-dated percription to my contacts. And they also told me that in order for me to get them i had to purchase something from them. And to me thats not a way for a business to run. When I do spend money at any wal-mart and have always went through their vison care. If in alabama that had happend to me i am sure that they would have givin me just a trial pair of contacts. I never file complants because I dont like to.

But after i was in a death defying car accident and almost lost my sister they could have at least showed me some sort of compassion for what i had went through. That was my first vacation to Michigan in 2 years and had to go through a car accident to get there. I hope that this never happens to anyone again. All i ever wanted was just some contacts to make it back to see my sister who was in horriable condtion in the hospital. Thanks for listing to my complaint and I hope that the next time i go on a vacation i dont have to deal with this problem once again.

I purchased a 32 inch. TV/DVD combo from Wal-Mart in October 2007 and experienced a loud whistling noise from my television usually during the middle of the night. This happened four times in one week and then the television screen went completely black. Tthe blue light is lit indicating that the TV is on and I also have sound but what good is a television you can't see. I already have a stereo. I need to know what's the next step I need to take with getting my money back I don't even want to play try-to-fix-it-let's-hope-and-see. This is just ridiculous. This is way too many TVs with the same exact problem are we getting scammed by purchasing these minute made TVs.

I puchased Glasses at the beginning lf '09 along with a so called insurance policy. The sales person told me that the insurance policy would cover breakage of frames and lenses along with Scratches for one year. The first set of lenses were made incorrectly and needed replacement. When the replacement lenses came in the incompetent technician screwed up the frames soo badly the frames needed replacement also. After a couple of months of these glasses sitting in the case provided by the Vision Center the leses are so badly scratched they need replacement again. I was informed that the lenses being scratched was my fault and were not covered by the insurance that I purchased.

This so called technician then went to the back room and returned with a Protection Plan policy that was not out for all to see when making a purchase of glasses. The technician told me that the "NEVERGLARE" COATING was alot softer and scratched much more easily, Tell me something I don't know idiot! I am finished with purchasing inferior products from Walmart and never will grace that establishment with my presence again.

This complaint is for poor service. If Wal-Mart and Kenneth Jones, O.D. cares about customer service he should be made aware of how his potential patients are treated prior to service. (Or in our case no service.)A lesson in "Empathy" would help them consider the customer by putting themselves in the other person's shoes. How would he feel to have wasted two Saturday mornings sitting in a vision center waiting to only find out they won't accept your insurance. They should have first confirmed and called us about the insurance so we could have found a provider who would have accepted it. That's called integrity. My distrust towards Wal-Mart has heightened again and I will no longer be a customer. I hope this complaint will allow you to intervene before someone else wastes their time waiting too.

Two years ago I also went to Wal Mart optical for glasses. After 5 months the arm on the glasses broke off and after going through the trial of they were going to order me new parts, etc. they finally told me 3 weeks later that they no longer carried the frame and I would have to buy new frames and if they didn't have frames the same size as my lens, I would have to buy new lens also and of course the warrenty was way over.

The people that I have met in the optical stores at Walmart are hardly ever pleasant unless you are buying something and sometimes not even then.

After all of this action I was plain mad and sent a very accurate email to the walmart complaint site. Within a week someone from the walmart I had gotten the glasses from called me and said I could come in and pick out a new frame and they would pay for the lens also. I don't know what the background was as to my getting a completely new pair of glasses, but the new glasses were much better than the old and the frames were much better quality.

So from my experience, don't even complain to the store, complain to the main office.

Took my prescription to Walmart Vision Center intending on getting a less expensive pair of glasses than the last ones I purchased from my optometrist office. Selected a fairly cheap frame (under $80). With $50 for lenses that darken in sunlight the total for my progressive lens glasses was over $350. That's $100 more than I paid at the optometrist last pair I bought.

Within 2 months the lens were all scratched up. I'm not a careless child, I'm a partially disabled 55 year old woman. The scratches were annoying, so I stopped at the Walmart Vision Center when I was at the Presque Isle store and asked the saleslady (same one that waited on me the day I ordered and picked up the glasses) if the scratched lenses could be repaired.

After asking me a number of personal questions to find me in her computer she announced that my glasses were still under warranty. Then she picked the glasses up off the counter where she laid them, looked at them, looked at me and said the warranty won't cover this, these are scratched. It was like she had just made an amazing discovery. I knew they were scratched, that's what I told her. So I asked again, can they be repaired. She said no, not unless I wanted to buy new lenses.

Since the lenses cost about $275, of course I didn't want another pair of cheap lenses for a very expensive price. Buyer beware, their glasses are expensive, their service questionable, their quality poor. My next glasses will definitely be purchased from professionals that back their products and probably cost less than Walmart.

I took a pair of eye glasses that clearly had a defective lens with a stress crack and requested replacement of the lens since the glasses were less than 6 months old. While two Walmart employees who had no approval authority on repairs or replacements, agreed this was a defective lens and should be replaced, Mr. Harry Rowe who had the approval authority refused to do anything. He hid behind Walmarts limited 60 day warranty. This is just one more example I have experienced at the LOW QUALITY of ALMOST ALL WALMART PRODUCTS yet by no means always the lowest price as they falsely advertise.

My eyes were examined by Morristown Regional Eye Care 8/20/09 I then took the Rx to the above Wal-Mart and ordered glasses. The first time they were not cut right I have to strain to see the computer and end up using reading glasses from over the counter. The second pair were cut just the same cant use the computer properly. Went back same lady says she cannot do anything about past the warrantys I stopped going to this store in anger but now the more I think about it If you look at my previous glasses it is guiet apparent they are not cut properly. Why have I waited so long to complain? I dont know but I tell you this I will never get or recommend this eye center to any one or any Wal-Mart optical location again. I'm not mad at Walmart just the Optical Department It is a constant battle with these glasses daily and receiving social security only, I cannot afford to replace them. They are cut according to the Rx but no thought with the cutting for me to see the computer properly if you would compare my old glasses with the new it is obvious

I had an eye exam for contacts on Tuesday April 21st 2009. When placing my order the lady that was taking care of me was to busy watching the customers in the retail department and when I called Wednesday April 29 2009 to see if they came in I was told they were not ordered so Iasked if they would just give me my prescription so I could order them on line and I was told NO that they would just place the order today To me that was poor customer service and now in 4 days I will be out of contacts. physicaly I cant see without my contacts .

I purchased eyeglasses on 11/07/08, paid in full. I have worn them and they broke a few weeks ago. I brought them back to the store and was told that should not have happened due to the metal they were made from, Titaium Steel. I received a message that the frames were no longer available. Then told when I arrived at the store that the warranty was only good for 60 days and that I would have to buy another pair of glasses. I feel that the glasses should have lasted longer than 5 1/2 months. If the glasses had not broken, I would not have to put out any more money. I have not ever had a pair of glasses only last a few months. The manager, a woman, was very rude and only offered a 10% discount which was increased to 20% as I was ready to leave. I will not shop there again

I will have to buy another pair of glasses. The pair that broke were 348.00 total. Not sure how much the new ones will cost

I scheduled an appointment on the 23rd of March 2009, to have my eyes checked and to get new glasses. Today is now the 22nd of April 2009, and I still have not received my glasses. I have called the vision center three times and stopped in once to find out where my glasses were. When I called, they kept me on hold while they did the follow up-glad I don't have to pay extra for long distance calling. Why didn't the vision center follow up once they were made aware of situation? This is poor customer service and I will not be returning to this vision center. I also will let everyone I know about the terrible experience this has been.

I went in for a contact lense exam or fitting on 02/27/09, The whole purpose for this visit was to get prescription color contact lenses. By the end of my exam Dr.Samo finally convinced me to get clear contacts instead of color lenses because they turned out to be a better buy. I ended up paying a total of $324.39, this included a contact lense exam, and 2 boxes of clear contact lenses ( I have estigmatism so it can get pretty pricey). I was advised that due to the fact that these were especially made lenses it could take up from 7 to 10 business days to get these in.

After two weeks, I get a call from one of the associates to notify me that my lenses were in for which I asked if it would be okay for my husband to pick them up since I had been getting off late from work and they were closed by the time I would get there to which she replied there shouldn't be a problem with that. I ended up getting off early from work so I decided to pick them up myself. By then it had already been a 3-4days. When I get to the Vision Center, I am helped by the manager at this location. She doubted that somebody had called to notify me of my order arriving when they were still waiting on a trial pair that they needed to see on me before they released my lenses for which I had already paid for.

By this time I asked about changing my order to color contacts, because that's what I wanted in the first place for which they were a lot more expensive. For which Dr.Samo replies by saying that it would be an additional $30.00 fee because the eye exam was based on clear lenses and not color, uh-how could that be if I had told him since the beginning I wanted color lenses? Plus, when you are checking out and placing your order they ask you again what you want to get, he was not making sense at all. So I asked him, if i was obligated to purchase my lenses there in order to get my prescription? He answered, no. But, he would not release my prescription until he'd seen me in a trial pair, the problem was there was no trial pair for the color ones only the clear ones. So if I am not obligated to buy them here, why cant you give me my prescription for which I fully paid for. His response wss that he could not release my prescription until he seen me in my trials...there were no trials in the color lenses i needed..so isn't that making me purchase one pair of color lenses ($400)so he can see me in them so he can release my prescription?

So I am being obligated to purchase my lenses there! After a long and exausting discussion I told him I would try on the clear trials (the ones they were waiting on) because I desperately needed lenses right away, they said they'd call me when they'd get them in. Almost two weeks passed by the time they called me notifying me of the trials arriving. I go in on Sunday April 5th, an associate, J. Delgado,(really polite) tells me that Dr.Samo needed to be there to see me in my trials, and then have me come back in week for a follow-up..I was trying not to get upset,.Why would he need to see me in them? I understand about the week follow up, but why would he have to be there to give me my trials?

I left and came back during the week, Thursday to be exact. Turns out he's only there Mondays, Wednesdays, and Fridays! I finally gave up and I asked the associate that was there at the moment to give me my money back! She gave me a refund for the contact lenses but not my exam. I paid for a service, in this case a contact lense exam, but I didn't get my prescription. All I got was a prescription for glasses!! I never went in for glasses! In that case I could've walked in and paid for an eye exam which is $20.oo less than a contact lense exam. I am looking for a full refund for not receiving the services I paid for. It's been 7 weeks and I am with no lenses, nor prescription to buy them elsewhere, and $85.00 short and not to mentioned the frustation I feel at this time. I have never gone through so much difficulty to get my prescription, but this will be the last time I ever go to a Walmart Vision Center ever! The people there are misleading customers and giving out the wrong information. I was told this Dr. has had several complaints already and he's only been there not so long. I can imagine a lot more coming.

My daughter gets her glasses prescription there. She doesn't see their eye dr just gets her frames there because they are more affordable. When I took her to her yearly eye exam they eye dr informed me that walmart had got the left and right eye mixed up. She was 4 and has worn those glasses for a year. She is extremely far sighted in her left eye. So bad that it's almost turned into a lazy eye.

I ordered a set of contacts, (Focus Day & Nights) before I left for Mexico in Nov. 2009. They did not arrive until after I had already departed for Mexico. I just returned 4/1/2009, and opened the mail to find the contacts. Discarded all packing material and paperwork thinking all was as ordered. Yesterday when I went to open the boxes, I realized they are the wrong prescription. They should have been + and they are - correction. They are of no use to me and I don't know what to do now. I can not prove where I bought them, or when exactly I placed the order. I need to exchange them for the proper correction. Can you help?

Have no contacts and out the money.

The vision center of Walmart. Two weeks ago I made an appointment for my son Justin and myself for an eye test. They made Justin's last Thursday and my Good Friday. I ask if they could make both of them right after each other. They said they cant. I went Thursday, for Justin. There werent anyone else to get there's done. But Friday, they had 5 other people getting there eyes tested the same time as me. Then the guy named Dana, he did the paper work on Justin's glasses. He forgot to charge us 12 dollars for drops put in Justin's eyes for the test. That guy was very slow at doing the paper work. He want to B.S. I told him to just work on the paper work.

Then I got a phone call 2 hours later, telling me to come back and pay the 12 dollars. I told them . I would pay it the next day. The eye doctor was kind of rude to me, because I had ask questions about Justin eyes. He never wore glasses, and he just got them for reading. Then I had to get the same guy back again on Friday. My sister had another person help her with her glasses. She was done before I was. He was doing mind 10 minutes before the lady did my sisters. Plus he did some of my paper work, the night before. I was told that Justin's glasses werent going to be in till Thursday & mind Friday.

They called at 7:30 last night that we can come over to get them. I dont like to complain, but I have been getting my glasses from Walmart. How rude to doctor and how that guy Dana, was I dont know if I want to go back again. I was talking to a farmlady that comes in town. She wasnt very happy with them this time. Her glasses got all stratch up in a months time. And the people were rude that adjusted her glasses. I just wanted know how the Walmart in Dubuque vision center isnt as good as it was.

I am reporting a good experience at the vision center at the overland Walmart in Boise. The optometrist was very friendly and gave me the exam and fitted me for contacts quickly and correctly. The cost was very reasonable as well as the prices for my contacts. Unfortunately it seems this type of service is rare from certain walmart vision centers, however this shop seems to be the oasis in the desert.

I asked for assistance from the other employee there (David). He was much more friendly and courteous. I placed my order - one pair of sunglasses using my own frames and one pair of computer glasses with purchased frames. I had asked for polarized lenses in the sunglasses with AR coat on the inside surface of the lens. I was told that was (I forget his his exact words) ridiculous? Redundant? A waste of money, at any rate. I've had that in my sunglasses for years - doctors' orders...

The sunglasses were due April 2nd and the others April 7th. I got a call April 1st from Ora stating that there had been a problem with the sunglasses and I needed to bring my frames back in to be retraced. They only discovered a problem the day before I was supposed to have them? I made the trip back and I was told that "it happens" and that the new delivery date was April 7th - same as the other pair. At least that would save me a trip... Although they did say that reorders are usually rushed... (Great - rush and make more mistakes!)

I got another call on April 5th from David. My computer glasses were in but there was "a problem with the prescription". What problem? The axis on the right lens was 10 degrees off! (For those who aren't familiar with astigmatism, that would be worse than not wearing glasses at all!) Another reorder. Another rush.

I called late in the afternoon of the 7th to see if my sunglasses were in. Ora said they had just arrived. I went down to pick them up. I told them I wanted to save my old lenses. (Good thing I did...) Ora put them in (David was around but somewhat busy). They didn't look right. The color was notably lighter than my prior ones (polarized grey) and they looked cloudy, for lack of a better description - sort of like cheap window tint that's about to bubble...

I said something. Both of them pooh-poohed me. I put them on and tried to look around to make sure the Rx was OK, etc. Things looked sort of murky. I had my more recent pair (I was using frames from a prior Rx, keeping the more recent one as a backup) inside and went back and forth, trying to decide what was wrong. They told me everything was fine and that I needed to wear the new ones exclusively for at least a week - my eyes needed to adjust to the new Rx.

I'm sorry, but that's bunk. My Rx is not so drastic, nor is the change in Rx so vast that I can't see as soon as I put them on. (If that were the case, how would a doctor be able to do the, "Better one...or two...?" bit? I constantly go back and forth between my two most recent pairs of sunglasses. No problem. I always keep old glasses around - a pair in every room. (My main problem is astigmastism and I hate wearing glasses - I use them mostly for driving, watching TV, and working at the computer - anything involving text...) This is just a pat answer by those in the retail world who don't really know what they're doing and can't offer up a viable explanation for a problem. (Did I mention I have a degree in physics and am familiar with optics?)

They noticed that both pair of my old sunglasses had the AR coat on the inside of the lenses and that sparked a heated discussion. They both insisted that it was counterproductive. Polarization cuts out light and AR lets in more light, they said. So, they would cancel each other out. That made no sense. I told them the doctor was the one who told me to do it. I guess they thought the doctor knew less than them - we're talking an Optometrist AND an ophthalmologist! I finally gave up and left. I'd try the new glasses, but I didn't have high hopes.

Sure enough, I got outside and immediatelly remembered why I wanted the AR coating: back glare. I could not see with new glasses, and it had nothing to do with the Rx.

I got my refund. I know Walmart isn't the first place people think of for glasses, but I have gotten several prescriptions over the years from Walmarts in other states and had no problems - quality glasses at a good price.

I won't be going back. I don't know if it's a different lab or if things have just deteriorated over the last couple of years. The staff at this Walmart (Tatum & Bell Rd in Phoenix) is pathetic.

I purchased my first pair of eye glasses from the Gulf Shores, Alabama Wal-Mart vision center in 2006. I asked the person for advice on what were the most popular frames as they had a large selection. The lady was very helpful and we ended up ordering a pair of Zeiss frames with full rims and lenses with transitions. They seem to work fine and I was initially impressed with the Gulf Shores, Alabama Wal-Marts Vision center. In 2007 after visiting my optometrist I was given a new prescription for a stronger lens. Well I visited the Gulf Shores, Alabama Wal-Mart Vision center and the lady who helped me out in 2006 was of course no longer working there. I ended up dealing with a man who I again asked for advice on frames as I thought he would know. Well we settled on a rimless pair of eyeglasses with Nikon lenses and transitions to the tune of over $400.00. This person recommended these frames, said they were very popular and they sold a lot of them so I believed they were the right choice.

Well here is where this fiasco begins, this employee obviously does not know what he is doing in regards to recommending eyeglass frames or treating all customers the same regardless of the situation and he refuses to listen to his customers and frankly I feel like as a customer I was misled and mis represented by this Gulf Shores, Alabama Wal-Mart Vision center. Knowing these eyeglasses were bent in lieu of causing a real scene with this employee of Wal-Mart I quietly left and went to my optometrist and asked them to check these glasses. Well they did and the glasses were so out of adjustment that they asked me how I even saw clearly so they straightened them out for me and for the first time since I purchased these glasses I could actually see 100%.

They also told me that these frames were too small in the first place, this type of rimless frames they would never recommend for my type of lenses. Therefore the Gulf Shores, Alabama Wal-Mart Vision Center employee had suggested the worse type of frames possible, knowing they would not last apparently hoping I would come back again to be an annual victim of this grossly overrated Vision Center. They blew me off, refused to acknowledge they were in fact bent and of course he was the only one there at the time as well so I had no witnesses. A few weeks later the frames broke less than maybe 6 months after purchasing them so it appears to me that I was set up by this Vision Center who sold me a cheap frame that they knew would not last, therefore causing me spend another $400.00 for a new pair. Well that did not happen and never will, I am through being a victim of this over rated Gulf Shores Alabama Wal-Mart!!.

I spoke with the manager of the Vision Center at that time and explained my whole case to her and she was very helpful and apologized for this employees actions. She actually ordered me a replacement pair and did not charge me, which was very acceptable as I should not have had to pay another $400.00 less than 12 months after the first pair. Especially since I was jerked around by this place to begin with. Well in January of 2009 the replacement pair broke in half in the one place that is not repairable. So I now have to wear my original pair of Zeiss glasses as I simply am unable to shell out another $400.00 for glasses right now. I have been a victim of this Gulf Shores, Alabama Wal Mart Vision Center for the last time. I sincerely hope this employee is happy with himself as he as caused me now 2 months of having to use a pair from 2006 that is not even the correct prescription, numerous headaches over this mess as I of course am unable to come up with yet another $400.00.

This is the most outrageous mess I could imagine going through over eyeglasses. The real kicker is of course I have to pay the price over gross incompetence and very poor management (if any at all) at the very least. In all fairness this complaint is not with the optometrist in any way, shape or form but only the Gulf Shores, Alabama Wal-Mart Vision Centers staff. I hear nothing but good feedback on the Gulf Shores, Alabama Wal-Mart Vision Centers optometrist .My main reason for posting this is to hopefully save someone else from having to go thru this kind of consumer abuse, deception and lack of professionalism from a second rated Vision Center who frankly should stick to selling premade sunglasses and lens cleaner at the very best, assuming they can even keep them in stock on a consistent basis. Wal-Mart Vision centers are extremely over rated and I would recommend to everyone to not ever use these people, especially the Gulf Shores, Alabama Wal-Mart or its Vision Center, they are both very in efficient and frankly never have enough stock and apparently are unable to have more than one or two cashiers working at peak times so my best advice is to never set foot in this Gulf Shores, Alabamas overrated Wal-Mart , it is another national chain that comes to Baldwin County Alabama and ends up like every other fly by night business in Baldwin County Alabama; mis-managed, under stocked, under staffed, over-rated and the list goes on and on but to summarize it, A REAL JOKE!!!

When the glasses came in, they had ordered the wrong frame so they had me pick out a different one and reordered the frame since the one I ordered was a flexible frame and a little more costly and this frame made the lenses cut different so the perscrition was off as well. I came back a week later and picked up the new ones.

2 week time: I go back still can't see and they go back to the Dr. and come back out. The Dr. never calls me back, or talks with me in any way. The lady, who was different this time said

"the Dr. said to give it a couple of weeks more." There was no sense in arguing when I wasn't getting any help and I thought, well they're the professionals. Again my friend and I left.

Week 3: my glasses broke. These were glasses with the frame type that the lady literally twisted and wrapped around her finger. They aren't supposed to break. But ok I sat on them so that's different than wrapping them around your finger. The hinge broke and the lense popped out. I go back to Wal-Mart. While waiting I tried to wrap them around my finger just for kicks because I thought it was neat. I couldn't. I thought this strange. The lady came just then, saw me and asked what I was doing. I said the glasses broke so I am bringing them back since it is within your atore's 60 day policy and the 1 year warranty posted on the wall for the frames. She asked me why I was twisting the frames. I told her I had seen her do it and just thought I'd try because it was neat. She said "well you really shouldn't be doing that" I asked her why since she was the one who had originally done it, and that I got the glasses because she showed me that she could do that, meaning they should be able to do that so if they get twisted or contorted they can just be put back in shape. She replied "Well, we know how to bend them." I bit my tongue and said fine.

I go back to check on my glasses and they say. "I'm sorry, we can't fix these. You need to take them to C&B Optical to get them fixed." I was a bit more than a little irritated by now. I stated and pointed to the sign on the wall for the gaurantee and nicely reminded her of the in store 60 day policy. She told me she couldn't help at that store, Wal-Mart doesn't fix them.

I then stated to her. "Here's the problem. I told you when I got the glasses I couldn't read fine print or see distantly. You told me to come back in two weeks, I did. You told me to come back two weeks later. I amhere a week later with broken glasses because I have never been able to see out of them so I set them down beside me because it was actually easier to see without them and they were giving me a headache. If you folks had fixed them or helped me in the first place they would have been on my face because I would be using them since they would be helpful." I then stated that I was within my 60 days for the in store guarantee. She said yes, but the Dr. said last time to give it yet, another week before you can coe back to be restested. I said "but I still can't see, the glasses have never helped, now they are broken, you aren't honoring your policy, I can't afford to pay for them to get them fixed, to keep trying them for the week." She said "Well there's nothing I can do about that, we didn't break them." Since reminding her of their policy numerous time wasn't helping, I asked her "so, then what do you suggest I do?" She stated, "Wear them broken and come back in the next week and we can at least get you a new percription if the Dr. says you need one but if you want the lenses put in frames, you'll have to get yours fixed or buy a new set of frames from us.

I was almost in tears by this time. I had a huge migraine, (which is why I was trying to get a new pair of glasses in the first place and told the Dr. that to start with. So this whole time I had continued to suffer the migraines because the precription never helped.)I'm standing there nauseated from the migraine. I told her I couldn't afford that and I got my glasses here because of the warranties, but not that it is time to use the warranties you are trying to find loop holes not to honor it, when forget the the warranties, I still can't see! You have yet to give me a prescription I can use.

I stated that I had paid for services not rendered. I had an eye exam that wasn't true and didn't work, so please refund that money. Then you created lenses from a faulty prescription that doesn't work. Neither of these are my fault. So please if you would just refund the money, I'll be out of your hair and you'll never see me again."

Well this saga could go on and on and did. Fianlly I was told when the Dr. would see me, that the 60 days was over and I would now have to pay for another exam and new glasses, when I never got any glasses that worked to start with.

So to this day I am still without glasses and having migraines. I don't know what else to do, other than to write this letter to let people know so that they do not get hurt or taken advantage of.

I had a eye exam at a local Wal-Mart optical department. The doctor was behind by several patients due to the extra time spent with an elderly lady. I felt the exam was rushed and unprofessional. My Wal-Mart glasses broke within two weeks. When I went to have them serviced the technician claimed it was just a stripped screw, which it was not, and simply put another screw in the glasses, which proceeded to fall out because the molded tabs which hold the screw were worn out. Wal-Mart refused to fix the glasses even though all Wal-mert glasses are sold with 1 year guarantee (there's even signs on the walls saying this).

I went to another eye doctor and had another exam and found my prescription was wrong. I also had them examine the glasses and they wrote a letter clearly saying they were broken. I did a chargeback against Wal-Mart for both the exam and the glasses. This report included a detail report with photocopies and testimony from the other eye doctor. The Bank of Americacredit card denied the claim saying it was not Wal-Mart's fault as the glasses were guaranteed from another company. The letter said I had no right to appeal and the matter was closed. This is an absolute lie because the glasses are a Wal-Mart store brand only sold at Wal-Mart.

I again went to the Wal-Mart store and told the same person that I now had testimony from another optician indicating that the glasses were broken and that my exam was wrong and that if I didn't get it fixed then we could go to court. This person told me they would look for another frame at another Wal-Mart store, which would take a couple days and that they would call me. They never called and after 2 weeks I stopped in and asked what going on and this same person now told me that the glasses were no longer made and that I could pick out another pair and they would adjust the bill. When I was done I was told by this person I would have to pay $22.00 more for the difference in cost.

Couple weeks later I stopped in Wal-Mart to see if my glasses were in and this time the previous jerk was not working. The person who helped me now told me I was due a $22.00 refund, not liable for $22.00 more. I had to pay for two exams because I had to go to another doctor. I also had to pay for another pair of glasses from the second doctor because the first used the wrong prescription and not I new one I gave Wal-Mart from the other doctor. Stay away from Wal-Mart optical - you get what you pay for.

We had an appointment at the Wal mart Vision Center. We drove about 20 miles to get there.When we got there,they said the Dr was gone and they did not show us as having an appointment.We showed the worker our cell phone where they had called to confirm our appointment the day before.I feel that they are liars.They were very rude.They pulled a fast one on us.

My daughter has a lazy eye and needs her glasses.She has to go 1 or more weeks with broken glasses.Gasoline is $1.99 a gallon.We drove 40 miles,round trip.I had to take off work to take my daughter.

I am writing with regard to the vision centers located two stores in the Bham Alabama area, the one located on John Hawkins Pkwy and the one located on Hwy 280. I originally visited the John Hawkins Pkwy location in Mar 08 for an eye exam and new contacts, which went relatively well and there are no complaints on that part. However when I returned at a later time to get additional contacts I was sold the wrong prescription, even after being very adamant with the young lady to be sure she gave me the correct one.

I had two on file, one that was to be used in conjuction with reading glasses and one that would not require the reading glasses. I was very explicit that I wanted the one that did not require the glasses, which is not what I got. I returned again at a later time to again purchase additonal contacts and while I did manage to get the correct lenses this time my boxes were mis-marked. My right eye was marked as the left and the left as the right. Only after a couple of days of severe headaches due to eye strain did I realize what was wrong and switched them myself. After two failed visits I decided I would no longer purchase the contacts there and try the store on Hwy 280.

I visited the 280 store on Mar 17th to purchase additional contacts only to wake up the following morning to find out they too were the wrong ones. I should be wearing a -2.50 in my left eye and was given a -3.50. Of course it being 6 am and the clinic not being open yet I had no choice but to wear it so that I would not have to miss work due to not being able to drive, etc. I work on the opposite end of town from the store so I am again suffering intense headache pain until I can make it back to the 280 area post work this evening and switch the lenses once again.

While I understand the vision centers are probably not owned by Walmart I feel the simple fact they are allowed to operate under the Walmart corporate umbrella there should be some responsibility in ensuring they hire compentant and qualified staff. You are talking about people's vision and that is not something that should be taken lightly or handled incorrectly. It is safe to say I will not be visiting any other Walmart Vision Centers from here on out.

Nothing other than the aggrevation of havi to make multiple trips and the headaches caused by the incorrrect lenses.

I was told to go there with my insurance from my insurance company, and not one person there noticed I had Tricare and that they don't accept it. I had said it when I got there, and wrote it on my patient info form.

they expected me to pay for the exam!

I was referred to Walmart Vision Center by 1-800-Contacts when I needed to renew my prescription for contacts. I went there on a Saturday and had a routine eye-exam. They said my vision had improved and wrote me a new prescription. The next day I scratched my eye rubbing at it because my vision kept blurring. After a week I was having headaches every day and trouble seeing.

I went to my own eye doctor and was told my prescription was wrong, and that was causing all my problems. Lucky for me, my own eye doctor was very kind and only charged me $30 for the re-exam. This was my first and last visit to Wal mart eye center and I will no longer be using 1-800-Contacts. I found out my contacts are actually cheaper if I buy them from my eye doctor!

I wrote off the time and expense as a good lesson learned. Stick with your eye care professional and don't try to save a buck. By the way, Wal mart didn't take my insurance, which is Aetna, so I also paid $85 out of pocket for the exam.

I went for a routine exam and contact lens fitting and didn't get the prescription I needed. I clearly told Dr. Swaim the lenses I had been wearing for twelve years and even had empty boxes with me to be sure I got the correct Rx. She did the exam then wrote a script for another product that I was unfamiliar with and it's much more expensive than my regular contacts. I tried to get the prescription I needed before I left the office and Dr. Swaim announced to the entire waiting room that she will NOT write multiple scripts and this discussion was finished! I felt humiliated in front of strangers and my child. It is a very small waiting area. She was very unprofessional.

It will be cheaper for me to see another doctor and pay for another exam than to buy an annual supply of the expensive lenses that she prescribed. Nothing had changed with my vision- only the brand of contacts changed. This was my first and only visit to a Wal Mart vision center. I will never go back. Isn't there a regulatory board for this kind of thing?

I will be paying $145.00 to Iredell Eye Center, my former provider, to get another exam and have the lenses to which I'm accustomed. I'm out $35.00 paid to Wal Mart Vision Center. Dr. Swaim wasted my time, money, and didn't meet my personally set standard of communication.

I have always used a private optical service but was always told by friends ,I need to go to Walmart. They are much cheaper and good service,and faster to recieve them HA!!!!! I finally did so this time, very fast exam by the doctor after the technician ran all the machine testing and measurements. I felt that he was to fast and he said I was using a prescription that was to strong for me ,so he changed it. Thats funny but I let him I have been wearing bifocals now for 9 years and had no problems. I was due for check up and felt I have some change so went in.

i recieved my glasses and felt they were wrong ,they were to blurry. I was told by them to wear them few days and then see. I work 96% of my job is on computer and charting and I cant see almost nothing!!!!!!! I called them to get help and was told that this is normal for bifocal's and I need to give it time. Wrong answer ,when I have been in them this many years. I was then told FINE come in and we will try to satisfy you,is what he told me. I plan to go this day and get $$ back and return to the private doc's!!!!!!!! Never to let anyone say Walmart is great for eye service ever again in my presents!

Bait, Gaff, and Switch. Recently, I got an Eye Exam, and ordered lenses next door at the Wal Mart Vision Center. No Line -(Standard lens. $220. Lenses only. Frames were extra.) When the lenses came in and I tried them on, side-to-side focus range is 4.5 to 5 ONLY. That is in a 5 range of text you get to pick one side of the page, or the other, with clear focus. The opposite side will start the shadows and blurriness. 4.5 to 5 ONLY! 8 1/2 x 11 text is entirely out of the question. You got to be a 'bobble-head' to read pages. We re-checked the prescription, and it is correct. No, it is not correct.

I can buy a pair of pop bottles on frames back in the store for $7.95. For $220, I get more than a 5 side-to-side focus range. A 5 side-to-side range before things 'blur' is NOT ACCEPTABLE. The Arkansas lens grinder's say-so is NOT the last word. Well...we have these broader range lenses for $389. (vs. $220 regular lenses). I just happened to have a marketing sales demo card right here. Caveat Emptor. Be advised.

I went to the vision center in March of 08. had a exam. the doctor said that my eye's were just a little off and thought that it would be o.k. to put me into the same prescription, so she did. i had severe headaches. i contactd the store and informed them of it and heard nothing. i called again and again they said they would call me back and again i heard nothing,

finally 3 months later i called them again because my glasses broke and i really needed them to put me in the right contacts, they informed me that i had waited to long and i would have to pay $30.00 to have my eyes re-evaluated. angry i paid the money and had them re-evaluated. they put me into the contacts that again caused me to have headaches still not the right prescription. i called and again said i would be calle dback and never was, finally in October i was put into the right pair of contacts but due to the slowing economy i could not afford sontacts until now (feb 09)

i calle dthem they told me that the doctor had me in the most expensive contacts, i asked to be put into soemthing cheaper BUT with the same prescription, she said that she would ask the doctor the follwing morning and call me. surprised the next morning when sandy called me and told me the doctor would not approve the cheaper contacts unless i paid for another exam. mind you my prescription has been the same for 5 years now, i am outraged with the way that the economy is that they would of course try to charge someone who doesnt even have enough money to put glasses or contacts on her face but has to see somehow the most expensive amount that they can possibly charge.

i had a job interview finally and was not able to go because i could not see. thanks for nothing walmart vision center in goshen indiana

I purchased and expensive rimpless progressive frame and lens from Walmart. A year later the screw brokes which affixed the fram to the lens. I asked walmart if they could do a fix-job so they hold together such as super glue etc because they would be functional. They said no. you have to buy a new set. Then they lost these glasses in the store so I had no glasses for nearly 6 months. I called, stopped in and I worked nights so it was difficult to wait til the optical store opened to keep coming back. When they found them the answer was here. Not very nice service, they don't want to please the customer. They just follow rules and keep their job. I didn't like the service much at all.

No glasses for 6 months for driving. No repair.

The eye doctor gave me the wrong prescription for my contacts and my eye glasses. Which cost me alot of eye problems and money that I don't have. I don't think she is fit to be a doctor.

my insurance only covers one annual examination. she cost my alot of money different doctor examination I now have to update my new glasses because she gave me the wrong prescription. I am having tests run on my eyes.

i broke my glasses about 10 days ago, last week i went to walmart optical center to make new ones, they sent me to Dr. G whos office in walmart building, he gave me prescreption R -6, L -5.5 and they told me the glasses will be ready after a week, and after 8 days i went to pick up my glasses, once i put them on i feelt that they r totaly wrong, i told they i feel that im wearing somebodys else glasses, she told me just try them for the day and if they dont get better come back tomorrow to see the doctor,

the next day i took my old glasses and i went to see the doctor. after examining me again and testing my old glasses lences, he gave a new prescreption with only R -3, L -2.25 and they told me come to pick it up after another week, and when i asked them to rush it because i cant stay without glasses any longer, they said they cant help me cause another compant which actualy make the glasses, so i wonder what doctor change his opinion from -6 to -3 withen a week?

I entered the Walmart Vision Center today to purchase my new glasses. I was expecting to see the same lady that I have followed for years..10 to be exact..to help me with my purchase. I have never found any other optician to be as friendly, knowledgable, and downright customer service oriented..no matter where I have gone in search of glasses.So..needless to say..I have followed her wherever she went to work.

Well today.. I got the shock of my life...I was told she had been let go..I was not told by anyone in the vision center as to why...so I inquired of a worker in the store who I know through my ex wife...I was told this woman was fired!!...I find this totally unbelievable..this woman is of the highest character and I cannot fathom what could make an organization as huge as Walmart make such a HUGE mistake. I have visited several other of the area's vision centers and can attest to the Eastway store and the Albemarle Rd. store...their customer service is totally lacking...I just wanted to make it known to anyone who reads this that I will NEVER purchase glasses from Walmart again..nor will anyone I know...if your Good employees are treated this way...how do you treat your poor ones??..

Of course I guess that is a way of Walmart saving their almighty $..hiring poor performing employees...so they can pay them much less...but eventually it is the customer who suffers...I will search until I find this wonderful woman and I will purchse my glasses from her.. no matter where she is working..and no matter how much more they may cost..because I am an excellent judge of character..and I am sure there has been a terrible mistake made here...

Walmart lost my business..my whole family's business and anyone else who will listen to what I have to say

For the past three years I have been going to the vision center at Wal-mart. Everytime they would say I would receive a card in the mail when my next eye exam was needed. The first year I received the card. The last two years I guess I must go blind because I have not received a card are a telephone call about an exam. I did go last year on my own without receiving a card are call. Finally I decided that I owuld order my contacs online from 1-800 contacs and I gave them my vision enter in which I used and when they called they stated that they would not give out this information. I dont know why vecause they dont care about my eye sight if they did I would had a notice stating it was time. I want them to give me description to 1800 contatc are I could go blind then I will have more moeny. I am not a hard person I work at the police dept. and I deserve respect.

Me eyes are getting weaker and seemed to be swelling under the eye. I do have a burning sensation in both eyes and my vision is blurred once in a while.

I have been trying to get the appropriate reading/working glasses since 6/08 with Walmart. I started out with N. Syracuse Walmart. My first visit I explained I need them for working on the computer/reading/night vision to reduce glare. They stated Once I got them I would never want to take them off. So many appts to many to count 3 Drs exams all different prescriptions/ at least 3-4 different lenses. Repeated visits with blurred vision/eyes burning from Debbie and other techs telling me to keep trying them it would take a few weeks.

Eyes burning to no prevail, I stopped at their Central Square Vision Center, After numerous trips there at between 2.70 3.20 a gallon for gas. A trainee placing lences in wrong to finally getting a material that I did not feel I was either looking thru a fog or a Kaleidoscopes scope I stopped into see if they could adjust them again as now I could see thru them to read and computer, but felt like either I was looking thru the line or a tunnel.

Now it is 1/09 and I have no glasses at all. Upon my visit for the adjustment the tech broke the frame and I was told that they do not carry that frame any longer. So now lenses and frame would have to be replaced. I would have to start all over again. I was so discussed I told her I might better get my money back. She stated that she would check into other frames and call me that evening which was Friday and it is now Monday. No phone call in sight. Not only by the time I get any result here I could be blind. I would at least of been offered restatution of some kind.

I have been trying to get the appropriate reading/working glasses since 6/08 with Walmart. I started out with N. Syracuse Walmart.My first visit I explained I need them for working on the computer/reading/night vision to reduce glare. They stated "Once I got them I would never want to take them off". So many appts to many to count 3 Drs exams all different prescriptions/ at least 3-4 different lenses. Repeated visits with blurred vision/eyes burning from Debbie and other techs telling me to keep trying them it would take a few weeks. Eyes burning to no prevail, I stopped at their Central Square Vision Center, After numerous trips there at between 2.70 3.20 a gallon for gas.

A trainee placing lences in wrong to finally getting a material that I did not feel I was either looking thru a fog or a Kaleidoscopes scope.I stopped into see if they could adjust them again as now I could see thru them to read and computer, but felt like either I was looking thru the line or a tunnel. Now it is 1/09 and I have no glasses at all. Upon my visit for the adjustment the tech broke the frame and I was told that they do not carry that frame any longer. So now lenses and frame would have to be replaced. I would have to start all over again. I was so discussed I told her I might better get my money back. She stated that she would check into other frames and call me that evening which was Friday and it is now Monday. No phone call in sight. Not only by the time I get any result here I could be blind. I would at least of been offered restatution of some kind.

In February 2008, I used my local Walmart Optical department. While I received good care from the optomitrist on duty, I have to complain about the quality of the glasses that I wound up getting. I have to agree with the lady that made the statement where the styles were geared for either the very young or the very old and I'm 52. I have a very strong prescription and my lenses are very expensive. With that strength, I need to have wire frames because plastics are just too heavy on my face. I looked thru the very limited selection that I had available to look at and I was able to find a pair of frames that I could live with.

Little did I realize that the frame I used to try on was the frames that I wound up getting. In other words I did not get a new pair of frames with my eye glass order. At the time I bought these, I was very strapped for cash and I was trying to figure out which utility I could put off safely without fear of immediate termination in order to pay for a pair of glasses, I was thrilled to see my bill only come to $310. I have paid as much as $500 for a pair of glasses.

However, imgaine my dismay when I realized that the frames I received back with my order were the same frames that I had tried on at the store. I didn't know that Walmart Optical didn't give you a new pair of frames when you bought glasses. I have had the lenses wind up popping out of these horrible frames so many times I lost count. One time, I was in the process of walking across the street to visit my Germantown Walmart store for something else and I got a piece of dirt blown in my eye. I removed my glasses to get the bit out and the left lens pops out right there onto the blacktop. I manage to get into the optical department without getting hit by a car since I almost literally cannot see without my glasses. The gal on duty in the optical department was very accommodating and she put the lens back in there and managed to get a permanent screw in.

However, now I began having problems with the right lens popping out all the time when I went to clean my glasses. This evening is the last straw. I was cleaning my glasses when the right lens popped out and the screw was still in place. I have not been able to get the lens to go back into the frame. I know I have been having problems with not being able to read properly with the way these frames are warped but I was hoping that I could avoid having to get another pair of glasses this year because I really don't have the money for it. Not only that, I don't even have any recourse to complain to Walmart about it since they only give consumers a 30 day money-back guarantee. I'm going to have to go back over there tomorrow in the hopes that they will be able to fix these glasses up well enough that I can skate by until I can put aside another $300-$400 for a pair of glasses.

The reason for this complaint is to make consumers aware that you need to be very careful when getting eyewear at Walmart Optical Departments as you may very well suffer the same fate that I have if you buy your frames and lenses from them. As it is I feel that eyewear is terribly overpriced for what it is. I really cannot see what can generate a price tag of $300 to $400 that I have paid over the years for a lousy pair of glasses. I suppose if you don't mind looking like a dweeb, or a teenybopper or like you're ready for the nursing home you can get buy with just any old cheap pair of frames but if you want something that is tasteful you had better be prepared to pay for it and handsomely too.

At least in the other optical stores you do not get sold the pair of frames that you tried on! They take the model number down and get you a whole new pair one that hasn't been handled by who knows how many people and kids messing around with it probably bending the pieces back and forth. I just feel very used and abused with this. My eyewear is an extension of my body. I need them to see. Without them I cannot work, I cannot drive, I cannot cook or read nor even walk safely. Walmart has created a situation, albiet with my own permission I suppose if you want to look at it that way, where I have put my eyes at risk by an inferior pair of frames. There is no way I hope to get any kind of monetary reparation for this foolish mistake of mine but I do want to warn other consumers out there to be careful in Walmart Optical Departments

I recently had to change vision plans at work and in my city, only walmart was a davis vison participator. I went in and ordered glasses, overcharged me per my insurance co, I called and spoke to a davis vision supervisor, but was leaving the country and needed them asap. She put a rush on them and they didn't come in on the day promised. I was told they would be there the next day.

Today I leave for Italy and I called to see if they were in and she was so RUDE! She didn't offer any solution just that she has no control over it. I spoke with a really nice guy the night before and he said they WOULD be in today, he checked on them. I WILL NEVER SHOP WALMART VISION AGAIN. Rude and over charging. I'm the dummy for trying to keep my business in my own town!

I am having to go to Italy without corrective vision glasses. Really puts me in a bind - they debited my checking account for something I don't even have. Now I am $213 out that I could spend in Italy and still have no glasses!

I took my 11 year old in to see the eye doctor. It was a walk in. I sat down and filled out the necessary paper work and handed them to an assistant who then took my daughter back for the begining of the exam. Then we sat and waited another half hour for the doctor. We went back for the 5 min. exam. He informed us that she did need glasses. So we went out to pick out frames. The assistant asked if I had insurance, I said yes. Handed her my Illinois Public Aid insurance card, she looked at me and very RUDELY said Oh well we do not accept that. But you have to pay for the exam!!! 60 $!!! I feel the first thing that should be asked is what kind of insurance you have if any, LONG before they do the exam! You don't go see any doctor without showing insurance first!

I had the 60.00 but it was for the household items I intended to get that day. ( laundry soap, dish soap, etc.) I was frustrated and very very upset they didn't ask for an insurance card before they did the exam. I will never go back to any wal mart store again.

For over 23 years I have had eye exams and this was my worst exam to date. My rating for Larry Hillman, OD is barely a 1 and here is why... My first visit with Larry H., OD was for an eye exam with contacts. I was quoted a cost of 99.00 at the time of the appointment. I went through the standard prep tests with his assistant then Larry Hillman, OD examined my eyes, checked with the charts and with bright lights. The exam was a series of commands only, and if you answered with the wrong response he would say that is not the correct answer. I went through all the exercises with NO explanation of what he was doing. Then he proceeded to put some drops in my eyes and sent me to the waiting room. He did not ask me if I was by myself, and he didn't even tell me what the drops were for.

After 45 minutes he had me come into his exam room and again examined my eyes with the bright lights. I told him I had never had this done and wanted to know what the drops were for. He just ignored me, it was like you were getting an exam but with no communication only commands. I received a sample pair of new contacts and was told that I would be able to see in about an hour or two and I had to wear sunglasses outside. Luckily my husband was with me so he could help me. The assistant made a follow-up visit for 1 week and then proceeded to charge me 139.00 instead of the quoted 99.00. The difference was for the eye drops exam that I didn't ask for. Follow-up Visit: Larry H., OD asked me if I had my sample contacts on and I answered yes and I told him I felt we needed a correction; I was having a problem with each eye. I told him I could not see the computer screen when looking over someone's shoulder at about 3 ft. He became very abrupt and said the prescription was to read at 16 inches not at 3 feet. If I wanted a prescription to read at 3 feet he would give me one.

Then while asking me to say SAME, BETTER or WORSE on each eye glass test, I said Brighter and he got very upset and said the answers are multiple choice only, Brighter was not an option. Then he said would I just take a prescription for my original lens I came in with and call it a day. I said how about I just get a refund and go somewhere where they actually care about the patient and treat them with respect. Even though I did not see any signs stating No Refunds, when I asked for a refund I was told they don't give refunds; then he gave me an increased prescription and handed it to me. I told him I wasn't going to except the prescription without a sample first. His assistant told me she would order the sample lenses. When I got home I called his office and asked again for a refund, his assistant said I could not have a refund but the doctor said I could pick up the sample lenses and he did not need to see me anymore.

Was Rude....Said that my sons vision was perfect....we had a paper from the school nurse...we returning it to school signed by the dr. she had us take him for second opinion and he has a vision problem and needs glasses... took him to Dr. B in North Canton. I feel I was taken for $40 and I am unemployed raising two children and had to ask for help for the vision appt. I feel I should be get the money back.....thank you.

About a week later, I noticed that my son probably should use the glasses for reading and I called to see about getting them. I spent a few times on the phone with them regarding the Rx. Finally, days later, a different "eye doctor" then called me and said, "the Rx is here and ready, just come in to get the glasses ordered." So, I went in the first time and they were busy, no big deal, we waited. Some girl (who was on the phone) finally "helped me" and after discussing with her that the Rx was supposed to be there, she said she couldn't find it in the system and then says, "I'll be right back." Again, they were busy, no big deal, and we waited some more. After trying on every pair of kiddie glasses they had on my son, I started to wonder if this chic was ever coming back. After 25 minutes, I said forget it and left thinking I'd come back another time when they weren't so busy.

A few days later it wasn't busy and I went in. The girl who tried to help me had NO IDEA what she was doing and was saying, "I can't find the Rx." I then explained that a physician called me and saaaaaid, it was there! So, another woman comes over and proceeds to help. She tells me that the scripts are locked up and that she would just go ahead and get my insurance info, measure my son's face, and that I could come back and pay the 25.00 copay when I came back in "to get the glasses." Well, a week and a half goes by and no one calls to tell me the glasses are ready, so I go in again. This very same lady was like, "oh, the order was never placed, you have to pay first." Okay, so why didn't you take my payment the night you measured his face, "oh, because we must have had a problem with your insurance." Are ya friggin kiddin me??? Okay, so what do we do now? Give me your number and I'll "investigate" and call you tomorrow. What a novelty!

This very same lady had the nerve to call me a few minutes ago and say, "well, I see here that the glasses were not ordered because you didn't want to wait." I could not believe my ears and then gently cut up on her stating, "nice try, but let's lay blame where blame is due, and it's certainly not on me." I then explained the WHOLE situation again and she put me on hold only to tell me she would "investigate more" and call me back.

UPDATE: She just called and said, "well the doctor wasn't here the last time you were in and we set the order aside waiting for him to give us the paper scriptha!!! Imagine that. So it wasn't due to MY IMPATIENCE after all!

Also, they apparently teach their people to blame EVERYONE AND ANYONE other than themselves for their mistakes. I shop at WalMart a lot, but let me tell ya, a Super Target just opened up and is about the same distance in the other direction...I think I will go there from now on even if they do cost more, it's worth it. You're going down, WalMart, one customer at a time!

I've been going to this Daphne WalMart for years now and everytime I go they have a new optometrist working there. This last time there was some young female in there and my glasses didn't look right to me. Like others on this board I was told to just wear them awhile. I couldn't though so I went to another optometrist who told me I was given SOMEBODY ELSE'S GLASSES !!! I asked him how that could happen and he explained that in Alabama there are no requirements for people who do glasses work except for the optometrist, who's not involved in fitting the glasses. He happened o know the situation there and told me they currently didn't have anyone who even knew how to verify a prescription !!! Scary !!! I think I've been to Wal-Mart for the last time.

Got a refund -- just out my time.

Dr. K performed an eye exam that was short and unprofessional that lasted only a few minutes. then i went out into the vision center and it took 2 ladies about 35 minutes to decide where my bifocals line was supossed to be in my frames. then, they told me i would have to go to the more expensive lens to get the glasses to work. After about 45 minutes, they seemed to think they got everything right and i was charged $303.00 and left.

When i returned to get my glasses, the assistant who was supposed to be working had stepped out to do some shopping and i was told to come back in about 30 minutes. When i returned and put my glasses on, i was very surprised that they were very blurry and out of focus, expecially since i was told my prescription had not changed since my last appointment. The ladies told me that the glasses just needed to be adjusted, which they repeatedly did for about 30 minutes. The adjustments did not make me see any better at all, and i was finally told to just take them and wear them for a while. I refused because i couldn't have even drove home in them without having an accident.

I asked for a refund. I was given a refund for the glasses but was refused by DR. L a refund. She told me her time was valuable and she did not give refunds ever. I felt like she asked for refunds before.

When i went to 2 different vision centers neither one would honor the prescription by Dr. L because of what happened with the glasses. They felt like the prescription might not be the correct one since the glasses were so blurry, so i have to pay the expence of another optomotrist. I am also out the $25.00 in gas that i used going the 100 mile round trip for the visits i made.

I had an eye exam and purchased both contacts and eyeglasses from Walmart in March. I wear my contacts 99% of the time and use my eyeglasses in the evening shortly before I go to bed. About a week ago one of my ear pieces became very lose and when ever i moved my head the glasses would fall down my face. I stopped in the vision center and talked with a man who told me to bring them in and they would take a look at them.

I returned about a week later and that same man was not there so I spoke with the girl at the desk. She told me that a spring had broke and that I would have to purchase new frames. I asked her how this could happen if I never wear them and she told me that I probably took them off my head to rough several times. I explained to her that I am 31 years old and I know how to properly take care of eye glasses and with them being worn so little this should have never happened. She told me there was nothing they would do for me since it was obvious that I had caused this to happen.

I will never return to this vision center for and exam or for eye glasses. I have told everyone I know not to ever use them. I now have to buy new glasses less than a year after purchasing glasses from Walmart. I don't have vision insurance so everything come out of my pocket.

I got my glasses just over a year ago from Walmart. Approximately three months ago i had difficulties with the lenses. I went to the store to complain and although I was well treated, they told me the coating was removed and that they could do nothing. i told them I have used glasses for over 50 years and never such a thing had happened.They told me it was the way I cleaned them and that I had to buy new glasses. No responsibility they took for their product. All was the fault of the consumer!!

I decided to find out in the Internet about Walmart and the coating on their eyeglasses and found this place. I am adding my complaint to the ones already shown here.

I went to wal mart vision center to get glasses. I wore the glasses for about 60 days, and couldnt see any better. So i went back to wal mart vision center to try contacts hoping this would help. It did not. I complained to the doctor he gave me more contacts to try they didnt work either.

My eyes seem like there alot worse now than when i went to wal mart to begain with

About 3 months ago, I thought I would go to walmart Vision Center because some friends told me they were less costly than a reg. eye doctor. I made the appt. and upon getting my eye exam, I was amazed that it was done so quickly, and with not near the testing I've had done at my reg. eye doctor. When I questioned this, the 'doctor' asured me with all the new technology, it was much quicker. He then said my eye sight had changed a lot since my old glasses, and prescribed new glasses. After picking out frames, (which I thought were awfully expensive alone!), I went to a lady who said she was measuring me for the frames; and this too went very quickly. I then paid my deposit.

A couple of weeks later, I was called to come pick up my glasses and pay the rest of the money for them. I paid first, and then was fitted with my new glasses. To being with, the frames were too large and didn't even fit my face. When she handed me a little card and asked me to read it, I couldn't. Then she told me to look out across the store and see how my vision was that way. When I looked, everything was blurry in the left eye! After some adjustments' of the frame, again I did the same 'vision tests' and again the same results. I was then told the lab made a mistake with the left lens and they would need to be sent back. And, also when I was sitting there, I overheard another customer telling the lady helping her: This is the third time I've brought these back, and they still don't turn dark when in the sunlight, and they don't fit right. (Was this my second clue?)

A week later, I was again called that my glasses were in. She assured me there would be no extra charge for them having to redo my glasses. (Well! I should hope not!!!) Again, I had all the same results as before! The left lens was blurry. She told me they would have to again be returned to the lab. I told her No, I've wasted too much gas and time now, and I just want a refund. After some long problems with how to best refund my money, I got it and left.

That very afternoon I received a phone call from Walmart stating that they should not have refunded me for the eye exam, as that was a separate thing, and they wanted me to come up immediately to refund the eye exam money to them. I told them I was not traveling 12 miles up there for that, as the cost of gas was nearly $4.00 a gal at that time. Two days later I was again contacted by Walmart for that refund, and I told them at this time, I was advised to not refund the eye exam money to them as the exam was not done properly, and also was not done to my satisfaction; and actually they should have refunded me for my gas for those two lost trips. I got a lot of static over this, but did not give them any refund of my money. TO date, they have not called me again about this.

A month later, I went to my reg. eye doctor, and got a very thorough exam, where they found I did NOT need new glasses, as my vision had changed so slighlly from my previous visit and my glasses were fine, and they only had to do a slight adjustment to my frames. Also, they did a presssure test on my eyes, which I did not get at Walmart. I was very dissapointed in EVERYTHING Walmart did about my eye exam and the frames, etc., and I will never go back to them; in addition to spreading the word to all I know to beware.

With this particular Vision Center, I have to call ahead to order my contacts because I happen to use a strength that they usually have to order a week out in advance. I have been getting my contacts from this location for over 12 years. But because of the distance from my home I have ordered elsewhere in the past. I have noticed in the past year since returning to this location in Cerritos, that the customer service at this Vision Center has deteriorated; NOT the Dr's office which goes by First Site.

This is solely the service at Vision Center they have tremendously horrible customer service. I have called a couple of times before to order and have not only been told that I don't get the brand I need because it is not in their system, but have been rushed off the phone with an adamant attitude saying that I have to ask the doctor to write me a new Rx because I am obviously WRONG? I go back and forth and still get upset because they have NO customer service skills whatsoever.

They talk over you or at the same time you are trying to get your words in. Why should I be treated as if I am asking for charity? I am handing them my money to provide me with a much needed service. Why must they have such POOR customer service skills? What they are doing is what they are supposed to be doing! I am not asking them to go outside their job description; I am doing what they are hired to all day long...cater to customers!

I will NEVER go there again. They have upset me so much so that I began to breathe heavily. I am so upset that I sought out this site to lodge a complaint and will seek out other sites, and will email people directly; including the president of Vision Center, Better Business Bureau, Wal-Mart, First Site...you name it. I will be writing letters.

I went for eye exam was totally mislead on purchasing my glasses and what was avaialble to me. Told I had to get the anti-glare. Lenses were to short in height to accomodate progressive lenses. Sales staff did not guide me to correct glasses or my needs...just simply wanted to make a $350 sale for glasses I can not see out of unless I look over the tops of them. Will never go back or recommend to friends. Stay away from Walmart Vision Center.

Have glasses I can not see out of without looking over the tops of them. Totally useless and waste of money.

While visiting my daughter in Maryland, my glasses were broken. I went to Walmart in Hagerstown to their vision Center. I have just turned 65 and have been put on Medicare. All I did was ask the woman if they took Medicare for Insurance. She started laughing saying no way do we take that insurance go out and get a job to pay for these

As I was leaving she was still laughing and loudly, saying Medicare no way. I'm sorry but do I need that grief I'm new to this medicare and no one ever told me that you can be rejected for the insurance you use. But to put up with this demeaning attitude is not necessary. I plan to write Medicare and ARRP and tell them this same story. I think if Walmart rejects Medicare maybe the seniors of the United States should reject Walmart. I was at that Walmart October 24th at 10 A.M. Hope I'm still around when you exec's get old.

last year I bought the new tranlens glasses at walmart paid $500.00 for these glasses. I'am an older man so I took very good care of them, no abuse. The frames broke into. I took them back to see if they could fix or replace them, but I didn't get any decent response, very dissappointed I got treated this way,I will never purchase glasses there again.

I had an eye exam at Walmart a little over a year ago for glasses and contacts. It took several tries to get the contacts right where I could see, and that is normal. (first time for glasses or contacts, I am far sighted) The eyeglasse I could never see out of very well, and after a few weeks I noticed they looked scratched so I took them in again and was told that I must have scratched them. I took very good care of them, cleaned with a special eyeglass cleaning cloth which I showed the girls there and they approved.

Well recently I went to another eye Doctor and had an exam, not only was the RX different, but when he checked the lens, He told me that they are not scratched but the protective coating is coming off and they should be warranted 1 to 2 years. Wal-mart only warrants them for 30 days, and I was back their within 30 days, now they will not offer me any type of solution. I've been back in the past year at least 15+ times.

The glasses were very expensive, so now I am out of Luck.

I went back to Wal-Mart and asked them what they would do about it. I was told there was a 60 day warranty and since that was over, they would do nothing. The technician said, "It's not so bad, mine are peeling too."I work in a professional office environment and need to look good. I cannot wear these hideous frames that are falling apart! I since have gone and spent more money on another pair of glasses from what I feel to be a more qualified and caring practice that sells quality product.

December '07 I purchased a prescription pair of glasss. The frames were $136.00. (The total price for the glasses were $411.00) The rubber earpieces started splitting and falling apart. I took them to the center where I purchased them and was notified the warranty was good for 60 days! What a ripoff! This is absurd! The only alternative I was offered was the purchase of another frame. This would be throwing good money after bad! STAY AWAY FROM WALMART VISION CENTER.

I now have a $411 dollar set of 10 month old eyeglasses that I might use if I can tape up the earpieces. Cute. I will also have to get another eye exam at $$$ and purchase another set of glasses. I have no insurance.

I ran out of contacts, and called to see where I could buy some until my order came in from another source. Bob was very nice the first time, and said come in and I will give you 5 days to get by....I used those up, and found out my order was still not ready to ship, so I saw Bob, and asked if I could buy a couple pairs to get by until my order came in..He was VERY RUDE, and said I ran out...

I asked if there was any other options, maybe he had another brand or whatever, and I would glad to pay for them..He said I said NO... That evening I called the store again to see if anyone there know a place where I could go buy some, Heather answered and said to just come in and she would take care of me Thank you VERY MUCH HEATHER...You know in a world where customer service determines where we shop, I will definitely have to reconsider Walmart Vision Center - Anthem. If I do, it will not be becauuse of your BOB.

i have worked for 2 walmart vision centers & i have to say, i'm not at all surprised by all the complaints. i agree with the customers when they say the associates were rude & grumpy. some of my managers, in fact, were some of the worst when it came to customer service. AND, that is one of the main reasons we are there, right? we need to be able to inform the patient about the fitting of frames, contacts, what pair of glasses go best with their face and lense choice. these are only a few of the things we SHOULD keep in mind while assisting them. i have been embarrased many many times while a fellow associate, even a manager, was completely rude to a customer.

i have come into contact with a lot of the same problems but, the associates should do the best they can to ensure these customers have a worry-free experience. patients and customers should not have to defend themselves like this... i dont know if other vision ctrs are like this, but both stores i've worked at have had extremely rude associates.

i dont feel it's right when i'm prescreening a patient, and they have to vent to me about how the other associates were so rude to them and they only want to deal with me from now on. come on people.

My husband and I had an exam by a very nice female Dr. And then it was all over. The girls in the frame room were rude, sntty and did not know a thing about the products , frames, lenses or how to fit glasses to the face. I worked for a family owned optical office and we were trained how to do these things before we were turned loose to help our pts. Personality was top on our list.So like a dummy we went ahead and got our glasses, and we spent over $800.00 after our ins. paid.

We both got frames that the sunglasses hook on by magnets Great feature until the magnet fall out less than 4 months later and you are told they cant order parts for your glasses, you have to buy a whole new frame. Now I have new glasses and cant use the sunglasses. We will never go to WalMart again. EXPENSIVE lesson learned. Could have gotten better quality, service, and had my glasses fixed for same price or less.

My 20 year old daughter went to Wal-Mart for an eye exam today. When she called to make the appoinment, she gave them all of our insurance information over the phone...all the numbers, etc. We have State Of Illinois insurance which is extremely good. Well, she went in for the exam and after it was over, they said she owed $48. She did not have any money on her. They said she could not leave the store until they had their money. She called me. I tried to give them credit card info, debit card info, checking acc. info. They said she had to stay there til someone came and paid the bill. I could not get there to pay them. I asked them what they were going to do with her all night? That was a couple of hours ago. My daughter is still being held hostage in Wal-Mart. Can they really hold someone like that?

Bought a pair of glasses a year and a half ago. The coating on the lens started to peel off. I felt that after paying $350.00, they should of lasted longer. I went back to the store three times to see Mr Bowman and never did get to talk to hime. I left my name and number all three times and he would not return my calls. Last time I went in I was told he was in the store but much to busy to talk to me at that time. I left my number again and was never called back.

My glasses got bad enough I could no long use them. I went to another place and bought a new pair last week. Unlike Walmart, my vision is important to me. Walmart don't have to worry about ever getting my vision business again, and I'll see if I can't cost them a few more customers.

I went in to the local walmarts to have a pair of glasses i bought in january checked out because they were scratched really bad and i was treated in no other words can describe it like i was dumb. If this women doesnt like her job she needs a new one. i dont think i will be using the vision center anymore if this is the way they treat people now. it use to be a nice place

Sept. 27, 2008 I went to Walmart to have my daughters eyes examined. While I was waiting for my 10 year old, the two ladies that work there started discussing the recent presidential debate. They started out mild and they weren't talking that loud. So, I had to sit there the while waiting for my daughter and listen to them talk about the candidate I am voting for for President. I didn't say anything; my daughter came out and we started looking for her glasses. The girl that was helping us was very uncomfortable with the ladies discussion because she could see I was not happy about it.

We sat down to have her glasses fitted and the lady really started getting loud and boisterous. I turned around and told her that I would really rather they not discuss that right then. I turned around thinking the would at least tone it down since I had asked. Instead, she got louder. They talked the entire time my daughter we were in there, when the Doctor came out, he joined in. I felt as if I was being made fun of. It was so uncomfortable, I don't even want to go back in there to get my daughter's glasses. People shouldn't have to put up with that. She was clearly just being mean, and didn't care if I was offended or not.

I'll tell you what the damage was. I have been on medication all week for bacteria in my stomach. By the time I got out of that stupid store, my stomach was in knots. I didn't feel good anyway, I didn't need the added anxiety. The anxiety was really over the blatant disregard for the request I made to please not discuss that issue.

Appox 9 years ago when I had an exam and ordered lenses for the 2 sets of frames the tech at the Grants Pass, Or, store put in the wrong order twice. This means for over a month I was without my glass and making 70 mile round trips each time. 4 years ago I tried the Wal-Mart Vision Center again with an exam, buying frmaes and lenses. This tech, as well, ordered the wrong lenses so again I had to make three trips.

Aug 28, 2008 I tried one more time. The exam went fine and the ordering of lenses seem to go ok. On Wednesday the 3rd of September, 2008 I was called by the tech for her to say that I needed to come in within two days so they could take a trace of my frames days to hve my and if I did not come in within 2 days they would cancel my order. I took off work for the afternoon on the very same day she called and she traced my glasses. She also said that my lenses were made and all they had to do was cut them for the frame so it would be only a couple of days.

Over a week past so I called 24th of Sept. 2008. The assistant manager ssid that because I didn't come in my order was canceled. I drove to the Grants Pass, Oregon, Wal-Mart Vision Center that very same day to ask why when I did what I was to that the order had been canceled. The assistant manager actually declined discussing it, nor did he have a name tag on or would give me his name. He continued to say it was my fault. I asked for my refund. He wxplained it would be faster if the company mailed it to me and that if it went through my card it would take up to two weeks.

I had him electronically put it on my card due to the incompetancy on this Wal-Mart I did not trust a mailed refund. After he electronically put my card through my refund was credited to my accoount the next day. This is 3 really bad experiences I have had at the Grants Pass, Wl-Mart Vision Center. I will not give another chance.

I took off work each time I had to return for tech misorders. I had a longer wait to be with much needed new lenses and my work profession depends on visual.

I went to Walmart to get eyeglasses for my son and contacts for myself. We had Vision Insurance, therefore I did not expect to pay too much from out of pocket. i've had this type of insurance for well over 10 years and I have an idea of how much this may cost. When we were done, i was told i had to pay $238 out of pocket and since they have already placed the order, there is nothing I can do. I was expecting to pay more or less $100 for both.But I was stuck and just paid it.

But when we picked up the glasses, they just handed it to us. No one did the fitting or anything. My son's glasses were too big and kept falling out of his face so a couple of months later, the frame broke because it fell out of his face. then we were told they can't fix it - we'll have to buy a new frame. Now, I have new vision insurance through my own job so i broght him to Des moines Vision Center. My out of pocket was only $45 for him instead of $178. They fitted him before the exam and when we picked it up. It is also a much better quality frame.

My son had to go to school without his glasses fro a couple of months because i had to wait to get my vision insurance at work. We can only use my husband's insurance every 2 years. I also wasted the $178 out of pocket expense because my son only used it for a few weeks

I purchased framless eyewear and they came apart and will not tighten

Got my eyes exam. Ordered glasess and contact lenses. Ive never been able to wear my glasses because they made me feel drunk and couldnt walk using them. Went back and told doctor said I had to get used to wearing them. My contact lenses I ordered from 1-800-contract lenses. They had both eyes the same which should have been different in my right eye. He had also mention I was getting cateracts. Which I didnt understand why he didnt send me to a specialist.

I still cannot wear my glasses or my contacts. I spent over 400.00. Now Im trying to save money to go to a another eye doctor. My right eye has gotten so bad I can only see a blur.

I waited another 2 weeks, got them back & thought they were fixed could see a little better so I figured it was just the transitioning from contacts to my glasses. So, I never really used them and it wasn't until I went for another exam that the optometrist told me that my vision had not changed and they put the wrong prescription lenses in my glasses.

I wasted $230.00 on glasses that I never got to use. I will never order glasses from them again.

On 8/4/08 went to walmart vision center to have eyes tested for contacts. I have worn contacts for aprox.24 years and have never had a problem before this. I told the doctor what kind of lenses I have always worn in the past ( and they can order at this location) he said he would rather try something new, he also told me that since I am close to 40 that I would most likely need a lessor perscription then I usualy needed and he was going to lower the strenghth and handed me a set of trials. I put them in went to the check out where i was directed to order lenses and check out. I ordered 4 boxes of what I was given and pre payed (you have to). The doctor typed in the wrong exam date on the sheets of printed out papers, it says the eye exam was on 7/17/08 and right under it it says the days date was 8/04/08 ( this was the date of the exam also).

I left the store and all night was dizzy, light headed, sick to my stomach and headache, things didnt look right , like both eyes were not working together. I called and they booked me for a follow up, I told what was wrong and he handed me two more pair of contacts to try. At this time (2 days) they said the contacts I ordered were in, they ended up ordering the wrong contacts (their mistake) so they reordered. I went through 2 and a half weeks and 3 visits back all the while feeling sick , dizzy , headache each time i was given a different pair the last being one for astigmatizm that was a different prescription.

I was frustrated and still feeling and seeing off. Went to a eye specialist and did a new exam, guess what? the prescription was way off. Upon recieving the trial pair from the new doctor I was able to see and all physical symptoms went away. The new doctor said there was no reason that I shouldnt or couldnt wear the brand I had worn before. I went and canceled my order at walmart but am still out the exam fee, I will warn everyone not to go to a discount store when it comes to your vision. I spent almost 3 weeks of my life miserable and sick and probably could have had eye damage if i had continued there.

I took my oldest child in to get her eyes checked and see if she needed glasses well turned out she did.So she picked out a very cute pair of red metal framed glasses(very cute).I paid 166.00 for them and they said we will call you when they come in so week later we pick them up and she is so happy.

The next day one hour after dropping her off at school I get a call from her teacher that her glasses just broke.So I left work and got them and took them back to the store..oh how sorry they were they ordered her a new pair.Well we get the new pair same thing happens.

Well after the 3rd time I went in and told them I wanted a differnt pair.Well after paying more money to get new pair I was finely happy this pair seem very good 3 months and no problems.Well the lens were very scratched up so I took them in to get new lens.

One week later we go to the store and they could not find her frames that I left there,then before my child went to bed I took her glasses off of her and they are crack two very large cracks in the lens right over her eyes.VERY BIG SAFE RISK PEOPLE!!!I will be going back there to have them replaced but this is the last time I will every use them again.And will be going to another store very soon for new glasses for my child.

order contactsn 3wks ago. still have not call in. no call me. even when they told me they would call. Gave my cell phone number and still did not give a call. All they said was it was back order. Told them should have call me and all they said is they have on control. Went to another walmart and they had the contacts. Will not be back in that store and will tell everyone I know not to use them.

had to waste my time and gas going to Dallas to another Walmart. This was serious because my daughter had to go back to college and needed her contacts. I told them this when I order them and they said it would not be a problem, but it was because no one call me or tended to business and they could have care less...

i purchased eyeglasses from this store about eight months ago. one day, while cleaning my lenses, the frames just split completely into two pieces at the nose bridge. i took them into the store and was told that, because i did not purchase the company's extended warranty, they would do nothing about it. i would have to pay for a replacement. i am 43 years old and i have worn glasses since the age of 13.

i have NEVER had a set of eyeglasses that i have had to replace after only eight months. i feel i was sold a defective product. i also believe this store knows it is selling defective merchandise. i cannot be the only person that has had this problem. needless to say, i will never buy anything from them again.

i am only angry about the fact that i have been swindled out of $170.00 by a deceptive retailer.

I only wish I had found this website before I went to the Walmart vision center. I normally am a Lens Crafter customer but after losing my job the fisrt part of the year I thought I would give Walmarts' vision center a try to save myself some money. I in return have only added to my money woes. I had run out of my current contacts and had to have an eye xeam to get more. I went for the exam and my doctor who was very nice, but did not seem very skilled at her job.

I could see when I went to Walmart but after my exam and my new trial contacts were given my vision became blurred, fuzzy and fogged. I had seemed to have lost my far away vision. I couldn't even wear the contacts for the entire trial week. I went back and was given a new trial pair and the same thing again I still could not see far way, things were blurred etc.. I have been wearing and getting eye exams now for about 20+ years. Her exams were not thorough. Never did she adjust or make the letters on the chart clear and crisp for me to see. Plus both times I was in She kept bringing up and trying to push the vortec lense for my right eye, due to my stigmatism. I have had that stigmatism now for sometime and it has never been a great problem for me to need the vortec lense.

I made an appoitment to Lens Crafters for another eye exam the day before I was due back to my third Walmart trip. It is truely like a miracle. I can see!! I had a great exam all the letters on the eye chart were made picture perfect clear for me to see. And there was still no mention or need for me to go into a more expensive vortec lense. In conclusion I did not say myself money. I lost $100.00 and two weeks of valuable vision time. I will never recommend or go back to Walmarts' vision center. Lesson learned.

As stated in my letter I have recently lost my job. I paid $100.00 for an exam to get contact and I have lost that. I had to go to another eye doctor and pay $120.00 for an exam not to mention my time of spending two weeks of not being able to see the world clearly.

On 4/16/08 my husband and I both had eye exams and ordered glasses from Wal-Mart Vision Center in Farmington. Once we had them and tried to wear them we realized we could not see well. My husband had such difficulty seeing he had to revert back to wearing his old glasses. I had gotten bifocal glasses plus sunglasses They talked me into getting poly coating on my sunglasses, which caused somewhat of a rainbow effect of bluish and orange colors. That in turn made it impossible for me to read the radio stations, info. in my dash, etc. My husband and I returned to the Vision Center and explained the problems we were having with our glasses. They agreed to do a reexam for my husband and admitted his eye exam the first time was NOT CORRECT. They made new lenses and he is still unable to see as he should!

As far as the problem I was having with my sunglasses they said that glasses which have the poly coating on them will do that! (They never told me that could happen when they talked me into getting the poly coating and paying extra for it. Then the first month with my bifocals I was still trying to get used to them and was still unable to see as I should when I bumped my glasses (frameless on the lower area) and the extremely thin ,flimsy plastic piece holding my lens in place popped into and went flying across the room!

I was SO frustrated with what my husband and I had experienced so far with our glasses I didn't go back. My husband and I live on a monthly income which is at Poverty Level and we took $996.76 out of our meager savings to pay for our glasses. I finally drove to St.Louis,Mo. (which is 100 miles away) to St. John's Hospital to their Eye Care Center for an eye exam and two new pairs of regular glasses/sunglases and have to dip into oour savings again. I learned from St. John's Mercy Eye Care that the prescription Wal-Mart Vision Center put me in was not a correct prescription AT ALL!

I strongly feel Wal-Mart Vision Center should have to return ALL our money.

I was fitted for contact lenses that I are harmful to me and give me inferior vision. I asked for rigid Gas permeable, dailies and was instead fitted with a toric lens for astigmatism. I have worn lenses for over 25 years and have been told by Ohio State University optial and other NY practitioners that my astigmatism is minimal and needs not to be addressed. I have worn focus night and day whichwa prescribed by the top teaching physician at OSU.

The docotr delibrately ignored my request but instead put in lenses that move, get blurry, full of protein deposits and do not correct my vision well. Technically, he may have a point but he disregards fuction. Now he tells me I need cataract surgery which is only hype. I want my money back for he has yet to fit me has has only given me a second rate exam at top dollar. I paid $113 for nothing.

My vision and perception has been compromised and I cannot seem to get anyone at Walmart to listen to me. The of course will say the doctor is always right but I have gone to other doctors who's assessment is diametrically opposed to the Walmart doctor. Furthermore the equipment there is unsanitary, the lenses I look through for the exam are coated with dust, eyelashes and other debris. This is a travesty.

i live on a limited widows benefit---i have not been able to see or read for the past three years--i got glasses from the kiawanis club they worked well for a while--my vision became worse--i had my eyes tested at wal mart waynesboro vision center---the optician did a great job i had my perscription filled for glasses---the first two months the lenses kept falling out they corrected the problem temporaliry the lenses conrinued to fall and the arms broke off-after spending 200-00dollars i was without any security---

i do research--the assistant said i needed to pick new lenses which i did---the lensesfell out the arms broke off and when ireturned to wal mart they let me know i needed to buy new frames- i did i paid and within a few months the lens4s fell out and the arms broke again--

right now i have no glasses the employees could care less and i want two new pair of frames and i willnot be treated like a idiot-or -rude-or less than---i will sue wal mart for my non ability to see for no professional people who care and insist that not only myself but others like me will be treated as everyone else-

My husband has been using the same eye doctor for about 3 years now. We decided to go to Wal Mart Vision Center because we were saving some money. They did his eye exam on a Tuesday and it is now about 8 business days later and they have yet to get his TRIAL pair of contacts in. They said they cannot even track them yet so it will be another few days.

I am so frustrated because he normally had his trial pair in about 3-4 business days at his former eye care center. They tell me all I can do is wait. On top of that, my husband was on his last pair of contacts. (Which he normally wears for one or two weeks at a time.) He had been wearing his last pair for almost 5 weeks due to the ridiculous length of time it has taken Wal Mart Vision Center to get in their pair, and now has an eye infection in his left eye. He wouldn't even be able to wear his contacts if they came in in the next couple days until his eye heals.

I recommend no one waste their time/money going to Walmart Vision Center. I went for my eye exam and the doctor perscribed bifocals. When I left, and started to drive (which is what I needed the perscription for)my vision was blurry. When I returned to Walmart to complain, not once but 3 times, I was told that I hold my head unnaturally high. There was nothing wrong with my prescription, or the placement of my no line bifocals.

To this day, my vision is blurry because my no line bifocal is set to high up in my glasses. If I drop my chin down, I can see. The only problem is that I do not want to hold my chin down while I drive. Walmart did nothing about this problem, even though I went to them, not only once but several times.

Had to buy new glasses

I recently took my 10 year old daughter to Walmart vision center for a vision checkup with the optometrist. Her checkup revealed that my daughter needed a new prescription and her current glasses would have to be replaced. My daughter picked out her new frames and we ordered her new glasses from the vision center that day. A few days later, maybe 3 or 4 days at the most, we got a call from the vision center saying her glasses were ready. We picked them up the same day.

When my daughter first put the glasses on while we were in the vision center, she immediately complained, saying the new glasses made her eyes hurt. She did not have this problem with her previous pair of glasses, so I asked the person at Walmart vision if this was normal, because it didn't seem normal to me. I was told that it was normal for your eyes to hurt for a couple of weeks after a new pair of glasses.

Since it still didn't seem right to me, I asked if they had checked the glasses to make sure the new lenses matched the new prescription and were correct. I was assured they had checked them. My daughter struggled with these new lenses for almost 3 weeks before we were able to bring her back in.

When the Walmart vision center technician examined her new glasses, we were informed that the prescription was incorrect and they would have to reorder new lenses. We are picking them up today, however, I am also bringing my daughter in to visit with the Optometrist on Saturday to make sure this latest set of lenses are, in fact, the correct prescription. This will be my first and last visit to Walmart vision center.

The consequences of their sloppy work ethic and failure to check my daughter's new prescription lenses, after they assured me they had, caused needless suffering on the part of my young daughter. She has suffered from headaches and has been complaining when she tries to read. They should be more responsible.

I Ordered Contact lenses on 6/13/08. Delivery said to be between 6/20 and 6/25. Order seemed to be processing for over a week. I sent an email on 6/23 saying the order has been processing for a long time is there a problem. An email comes back with a response reading the info that I can read on line when looking up my order, ( The order is processing and will be delivered between 6/20 and 6/25.) I respond that I can read the info online as to the status. Can I email or talk to someone about the order. They send back an email!

Of course I called back and all you can get is an automated line. You can't get in touch with a human. So I send back an email saying that ( So I have to wait 3-5 days for someone to tell me that my order will be another 7-10 days to ship to me! I then get this response on the 28th 3 days after my shipment was due. Dear James Meehan, Unfortunately, we have not been able to ship the item(s) shown below yet and as a consequence,it may not arrive by the original estimated delivery date. ( no kidding?)

SO HERE THEY ARE SAYING I CAN CANCEL THE ORDER. WHICH I TRY TO DO BUT CANNOT BECAUSE THE AUTOMATED SYSTEM SAYS ONCE YOU SUBMIT THE ORDER YOU CAN'T CANCEL AND OF COURSE YOU CAN'T TALK TO A HUMAN SO I'M STUCK WITH AN ORDER THAT APPARENTLY THEY CAN CANCEL IF THEY CANNOT SHIP IT WITHIN 10 DAYS. As of 7/1 the order still says Processing with a delivery date between 6/20 and 6/25.

I'm without Contact lenses and stuck with an order that I can't cancel but they can. So I can't order elsewhere until this order is canceled. The CUSTOMER/HELP FOR WALMART IS A JOKE!

I purchased brand new lenses for about 350 dollars in August. I kept my frames since it took me so long to find them. Here it is June and my frames break. I go back to Walmart vision center to see about getting new frames for my expensive lenses.The girl informs me that I will have to purchase new lenses to fit the new frames since they cannot find anything to fit my existing lenses. I will never shop Walmart again. I do not have to be convinced twice that the consumer isn't important anymore. My wife wears contact lenses.She was called the day after the prescription ran out so she would have to spend more money and schedule a new Doctors appointment.

I got an eye exam, intending to order my glasses on the internet (zenni optical). WalMart Optician did not enter the PD factor on the perscription. I called to get this information and they told me that they measure that when I am fitted for glasses.

In most (if not all states, you are the owner of that perscription and it is valid for 12-24 months and you cannot be compelled to order from the Doctor or establishment where you got your exam.

bought eyeglasses and the bow broke. was told this happens to this style all the time. they will not stand behind this frame. they are not a year old yet. bought them 11-6-07 I paid 397.87. what am i to do? Vision Center Manager is Patty Beck. their is no way to get in touch with her by phone. I have to try and catch her at the store. Thank-you for reading this.

I went to the eye doctor in January for my annual exam, which is required to get my contacts. I have insurance, so it should have only been a $20 co-pay. They asked if I had astigmatism and I said yes. They said they could correct it with contacts and would check for that in the exam. They give me contacts and she says she wants to see me in a week. I go pay and the bill is $50+. I freak out, because it wasn't in my budget. Working mom of 2 small kids. What am I going to do? I pay it and walk out very upset that I'm over $30 less than expected. My mistake - I didn't ask.

Well, I went home and still had a box of contacts and decided to use them up and cancelled my follow-up appt because I couldn't spend the extra money for contacts now. It's now May and my box of contacts are out and I call and say that I didn't do my follow-up because I couldn't afford anything at the time, but am ready to come in and do a follow up and buy contacts now. They tell me it's a $25 late fee for not showing up in January when they asked. I told them I cancelled the appt, but they didn't care. So now they are trying to sucker me out of another $25. I tell the doctor that I've been going to WalMart since I was 14 years old and now I'm 27. Do the math. I told them that they lost me as a patient and they said that they will not release my contact prescription to any doctor. Is that legal? If it cost me another $20 co-pay to go to another doctor and get a second eye exam, than it's $5 less than the late fee for the late follow-up appt. They are losing me forever as a patient. I will never go back there.

$30+ and they are trying to get another $25 that I refuse to pay.

I brought a pair of glasses from Walmart in Feb of 2008,I had to return them in March of 2008 beacause of a scratch on the left len,they fixed it.I also had to bring the same glasses back in May the first to be fit,so here I'am again have to return the same glasses for the left len came out while I was wearing the glasses.Today's date May 4th 2008.

I beleived the frame isn't any good and they are not trying their best fixed the problem

I brought my own designer frames in and asked if they could fit them with lenses. They said no problem. The cost would be $80 per lens and a $20 processing fee, for a total of $180. After I gave them my money it was nothing but trouble. The first week I got a call that the lenses had to be sent back due to quality issues. The second week I drove to pick them up only to find out that it was the wrong prescription. The next week I got a call that the lenses came in too big. Two weeks after that I was told that they were in, went down to pick them up, only to find that the lenses were full of debris and when one of the attendants cleaned them up they ended up scratching the lenses due to the poor lens cutting job.

By this time I had had it. I must have spent over $30 in gas driving back and forth across the county over the month and a half they had my frames. The manager's reasoning (Andrel) for giving me a refund was that she was having to eat all the costs on these lenses and it was not worth it to her. Never mind that NONE of this was my fault. The manager was more interested in the bottom line than customer satisfaction. So, I went in to return the lenses yet again and the manager was not in.

The vision attendant (Amanda) was extremely uncooperative and told me that she could not give me a refund because the manager was out to lunch and that I would have to wait for 30 minutes. I then asked her to call another manager to which she replied that another manager would not be able to help me. I then *insisted* that she call a manager to which she replied, I really don't understand what the problem is with the glasses. Ummm, do they *train* these people in customer service??? Once again, I insisted on speaking to a manager. She picked up the phone and told me that there was no other manager in.

So, I got up, walked down to customer service, and low and behold, there I found a manager!! Imagine that? A manager in a store! The manager was extremely sympathetic and issued me a refund of $160, to which I interjected that I paid $180. Amanda, the lazy, unhelpful attendant piped in that $20 was a non-refundable processing fee. To which I responded, for what? Are you saying that I should pay you for holding my frames for a month and a half and continually putting in defective lenses???

Thank goodness the kind manager was still there and promptly refunded me the additional $20. So, for all that hassle I lost $30 in gas, hours in time, gained a high degree of frustration, and got my $250 designer frames back with scratches and loose hinges which I am uncertain can be repaired. Everything they say about the Walmart Vision Center is true. They suck!!

Lost $30 in gas. My brand new frames were returned to me with scratches and bent hinges.

I (ten years of age) had just gotten in a car accident with my two sisters (23 and 16 years old) and my niece (2 years old) around September and my glasses that were purchased from the vision center around August got mangled as well as my sister's that were purchased a week before mine. So both of us had to go back to the eye doctor to get our eyes checked and since my vision is really terrible I had to get a new prescription. I went to the Walmart Vision Center and I picked my frames and then my glasses got ordered.

About one week later my glasses were ready to get picked up. When I picked them up it was a few minutes before they were about to close and the lady was rushing me. I was going to buy more glass cleaner and a case but then she was trying to get me to just quickly get my glasses fitted and leave. When she finally did start to fit my glasses she didn't care anymore. We told her I was in an accident and had a head injury and just as I was leaving she pats me on my head slightly hard and says hope you feel better. I was really mad at her then because I think she did that purposely.

Since then and still now whenever I lean over the littlest bit, my glasses fall off my face onto the floor because the arms on my glasses are way above my ears and away from my head. Or I'll be talking and my glasses will slide off my nose. What was good was because she was rushing me I didn't buy the sunglasses, glasses cleaner and cloth, and case that I was going to get.

I went to the Vision Center at our local Walmart to be examined for contact lenses. I was examined and they placed my order for my trial lenses. About 1 1/2 weeks later they came in. They were great, except when I went to work, they were extremely sensitive to the air blowing from the vents and my eyes dried out so bad that everything became blurry. I went back to the store and explained this. The other optomitrist switched me to a different brand of lense, but he also strengthened my rx. So the second trials were ordered.

A little over a week later I called to see if they were in and was told no and that it usually takes 7-10 days. After 10 days I called again and they told me they were still not in and reassured me that they would call me. Well, one afternoon my husband and I were shopping in that Walmart and I just happened to stop by to check on my lenses. I found out that one of the lenses was backorderd and had to be reordered over a week later! No one called me to tell me that.

Well, when they finally came in, they were so strong I couldn't see out of them. I went back to the original optomitrist and told him that they other dr. had no reason to change my rx, but I did like the new brand of lenses. So, I told him I wanted my original rx but wanted to continue using the new brand. That was on 3/10/08. Again, they said it would be 7-10 days. So I waited patiently, and low and behold, they called me on 3/20 and left a message that my contact had come in.

I went to the store and found out that only one was in. When I looked at the order form, the right one was never ordered at all (the girl said that they had it all along but the optomitrist didn't see it on the shelf) and the left contact was never order until 3/17! She couldn't really answer any of my questions, but kept dancing around the problem. I demanded that they get me the correct lens. She called another store and she had them drop it off at our store.

I made another trip to my store, picked up the lens and went home. When I put the left lens in my eye, everything seemed very blurry. When I looked at the package it came in, it was the wrong rx! Now I have to go back a fourth (or maybe fifth) time to fix this problem. If this next pair come in wrong, what recourse do I have? Will they give me the $85 back that I paid for the examination?

I work in a doctor's office and need to be able to read the charts, medications, etc. I have really been struggling with my vision, trying to use my old glasses, which are outdated. I have also spent I don't know how many hours, not to mention the gasoline, making all these trips. I used to teach customer service to companies and believe me, Walmart has a long way to go before they even get close to offering good customer service.

I got vision insurance where I work and we have a supposedly good contract service with Wal-Mart. I also went to this nearest WM Vision Ctr., because my job is way across town from where I live, so it was for convenience's sake. That was a mistake. Last month, after my first visit (which was my eye exam), I picked up my bifocal glasses a week later (2nd visit) and the right lens was very weak. Turned out one of the techs. put down the wrong Rx# in the system. Another week, picked up glasses again (3rd visit). Now after only 4 hours, I can't see two feet out of the upper part and the reading part was too strong to the point my right eye strained, felt as if it was being pulled out of its socket and I got a bad headache.

I went back to my old glasses, called my insurance company and told them what happened. The co. said to call the manager to see the doctor again. They also suggest because I've had nothing but problems with this particular WM, to request a cancellation on my authorization, so I can be free to see another doctor and get my insurance to cover. So the manager got me in later that day (4th visit). He examined my eyes again, then admitted he intentionally made my Rx stronger than it was supposed to be! This is coming from someone fresh out of optimology school and has a personality of a log. Then he changed the Rx on my chart and said they can send the glasses back corrected. By this time I had no peace about this and implied to him this could have ruined my right eye, which was still sore. I also told him I think it's best that I go to another doctor and he pretended as if I wasn't talking to him. He goes out to the tech and when I showed him my old Rx from my old eye doctor, he changed the Rx again on my chart! I realized this dr. has no clue what he's doing. I left those new glasses and told them I want to hear from the manager and I still want my authorization cancelled.

The manager calls after the weekend to say she can only cancel authorization on the glasses. I knew better. I called my ins. co. and told them what she said. The ins. co. called/told her that because I signed for both auth. on eye exam and glasses, the manager has to give me canceling on both and refund me on both! She had to change her tune. So on my 5th and final visit, I went and got my copay back and what I paid for the glasses after ins paid. They hadn't even filed my ins. yet, thank God. So yes, I am going back to my old eye doctor which is out of my way but who cares now. I will never go back to a Wal-Mart Vision Ctr, except to buy nose pads and those cool magnetic sunglasses clips. That's the only thing they got going. Will not surprise me if one day Wal-Mart decides to get rid of these Vision Ctrs. I'm considering complaining to the state board of medical examiners too. Wal-Mart needs to watch it when it comes to healthcare.

Approximately 3 years ago, I purchased eye glasses from the Corbin Wal-Mart Vision Center. First the technician decided that I didn't need what was on the prescription, so he just made me reading glasses. I could not see out of them; he then proceeded to process my glasses by the prescription. After I got my glasses, the lens were too large for the frame and would pop out occasionally. After a few adjustments on the technician's (same technician) part, I gave up and continued to wear the glasses with the lens popping out.

In December '07, I took another prescription to Wal-Mart Vision Center in Corbin, Kentucky--this time for contacts. My contacts were a special order, therefore it took approximately two weeks to get them, I did not need them right away because I was still wearing my trials. However, when I did start wearing them, I could not see. After a few days and pounding headaches, I finally figured out that one of them had been ordered wrong. After calling the vision center 3-4 times, they finally said they made a mistake and would re-order, that my contacts would be in the following Tuesday (1 week). I am now 1 week and half and still do not have my contacts. By the way, my contacts cost me $318.00 for a 6-month supply. I am wearing the old glasses that the lens pops out of that are too old for my eyes, so I am still having the headaches daily. This is my last experience with Wal-Mart Vision Center.

Aggravation!

In October 2005 I purchased a pair of No-line bifocal glasses and frames from the Fridley store. I wanted a pair of frames that would endure heavy use and not break. I paid for the exam, the glasses and the frames which came to about $390. The glasses took two weeks to come in, and when I went in to pick them up, I couldn't see out of the glasses. Everything was blurry, and the bifocals were totally useless. I complained to the manager, who checked the prescription for me, and told me it was such a dramatic change that it would take me a couple of days for me to adjust to the changes. I trusted her and went home. Well, the glasses never adjusted, and I couldn't see. I went back to Walmart the next week and spoke with the manager who told me she would send the glasses back. She remeasured them for me, and sent them back.

Now Walmart guarantees their eyewear prescriptions; what they don't guarantee is that it will be timely. After 90 days, they called me to tell me the glasses were in. I came by the next day (now January 2006) to pick them up. When I put them on, I could see distance fine, but the bifocals were totally out of focus. I told the technician about it, and she once again checked the prescription, and found nothing wrong. She said the glasses were just mis-adjusted and proceeded to move the nose pieces up. She told me I had pressed them out too far. Now I've been wearing glasses for over 30 years, and have never pressed the nose pieces out too far before.

After a week, I returned to the store, and they told me they had done everything they could do, and that was it. I couldn't read out of the bifocal part, and since I was in Grad School and needed to read, the glasses were nearly useless. The Walmart technician suggested I purchase a set of reading glasses since the bifocal settings were between those the optometrist could adjust. She obviously must have taken me for an idiot, not well-educated. I couldn't believe her response. Because I was in school, I couldn't afford another pair so I purchased the reading glasses. I used the glasses and the reading glasses for about 3 months, when the frame broke. I returned to the store, and a different manager was in charge now and told me they couldn't help me since I had already used my warranty replacement, and they had done everything possible to help me. The frame was supposed to be nearly indestructible, and yet it broke at the nose piece. She suggested I go to a nearby eye vision store which had better equipment to fix the problem. I did, and have never been back to Walmart. The prices were better, and the service has been nothing short of tremendous.

I purchased Freshlook color contacts from the store that were defective. The contacts were so bad that I could not even see out through them when I put them into my eyes. There was no prescription for them, there could not have been a problem with being given the wrong merchandise. When I called the company to complain, a walmart employee by the name of Diane told me that I would need to go back to my Doctor because Walmart has never had this problem before and it was their policy not to take back a box of opened contacts. When I asked for a manager, I was told that there was no manager on duty and that there was nothing that could be done because there was no manager until the next day. I called another Walmart vision center in another state, just to see what they policy was for returning merchandise. I was told that there would not be a problem and to bring the merchandise in. I don't know why I had such a problem with the this store and this situation. Walmart should not hire employees that don't understand the importance of good customer service. It is just not good business.

I puchased a set of no line bifocals from walmart in august 2007. I went back after a couple of weeks and told the lady that helped me that i could not see out of the glasses. She said I had to adjust to them. I never had to adjust to a prescription before at any place I purchased my glasses. I had to go back about a month later when the ear piece fell off . I asked if they could repair it and the answer I got was WE DON'T KEEP SPARE PARTS. HA HA I HAD TO GO BACK AGAIN ABOUT THE OTHER EAR PIECE AND WAS GIVEN THE RUN AROUND AGAIN.

Last night I called WalMart and asked what they could poissibly do because I had only had the glasses six months and paid over $400.00 for them. Bring them in in the AM and we will help you. Well, I took them in this AM and was told my warranty on the frames had expired and there was nothing they could do. They could have fixed or replaced them when I took them in the first time since they were evidently defective. If it had only been a screw coming out I would have fixed it myself. They told me today that I should have been given a paper explaining the warranty when I bought my glasses but I guess they overlooked that little fact as well. I am very frustrated and will never shop at Wal Mart Vision Center agin and will make sure everyone I know knows how they treated me and how they do not stand behind their products. Maybe some of ther folks can afford $400 or more for glasses more than once a year but I can't and Being in the retail business, if someone working for me was as uncaring as all the peole I have dealt with at this vision center, I assume I would soon be out of business.

I will hve to have another eye exam and buy more glasses which will cost me at least $400-$450.00. I also have bad headaches and have a lot of trouble doing my job because I cannot see correctly.

My daughter had an appointment on 11/10/07 for an exam so she could order more contacts. She was she would have her contacts in a week. We were going on Vacation over Thanksgiving and I kept checking with the eye center and they kept telling me they had not yet arrived. Today is 12/10/07 and I still have not heard anything. So I called and was told I'm sorry they are not here I will reorder them right away. Needless to say I was not a happy camper! I have never seen such BAD SERVICE IN ALL MY YEARS OF DEALING WITH WAL-MART! We moved here from Oregon this summer and it only took one trip to Wal-Mart in Pa to realize the service here is bad. We loved Wal-Mart in OR. and shopped there for everything. However, I find myself avoiding Wal-Mart in PA. at all costs. My husband did not want me to go to the Vision center here because he had a bad feeling about them. I wish I had listened because I just threw my money down the drain.

My daughter is on her last pair of contacts and they should have been thrown away 2 weeks ago. Her glasses, which are for back-up, are not good enough for seeing the board at school. The eye doctor had felt they were still good enough for emergency use but they are not intended for full time wear. I know if she has to wear them a whole day she will suffer headaches. What I would like more than anything is my money back and take my business to a REAL eye care center! Never again will I do business with Wal-Mart Vision center.

I went to the Vision center at this Wal-Mart on Nov 24 to have new progressive lenses put into my old frames. The frames were measured at that time and what ever eles that was needed to prepare them for the new lenses. I was told these lenses would be ready on or around Oct 3. When I went home I did not need to wear the glasses I took there because they were just reading glasses and I only wore them at night to read in bed the rest of the time I wore magnifying glasses.

After a few days of attempting to use these glasses at night to read I could not figure out why my eye sight seemed to be so off. I thought maybe it was because I was either too tired or the lighting in my room was bad. No it was because when they took the lenses out at Wal-Mart they put the lenses in the wrong way, they had put the right lens in the left side.

So, back I went and they corrected it. This caused a wastes of time for me because I am a nurse and I work closes to 65 hour weeks. Then I went up to Wal-Mart again on Oct 13 to pick up the new lenses and waited for them to be put in and out the woman comes and tells me the lenses don't fit the frames and I will have to wait another week. As she was doing more paper work I looked down at the tray and noticed a crack on the side of one of the lenses so she conviently covered that up.

I went to Wal-mart and purchesed Caribbean Sun sunglasses for 80$. My husband wore them for about 5 months, and the lens popped out. We had the lens put in and tighted the screws, and 1 month later another lens popped out. This time the lens broke. I took them into Wal-mart and asked if they could do anything for me. I bought the glassed in Dec. of last year and they are 6 months old. They told me there was nothing they could do. I asked if I could buy just one lens, and they said they have no way of contacting the company and couldn't help me or do anything for me. So, not only are they selling a poorly made product. but they will not stand behind the product or be in contact with the company. Why would they sell me something they could not or would not stand behind? This product is still on the front displays of our store and still being sold.

I'm out $80 and have a store in my town that seems only to care about the sale, not the customer.

i bought a pair of eyeglasses back in October of 2006. They have been broken for approximately four months now. Every time I go to explain that I need my glasses fixed I run into a brick wall. Nothing has been done as of yet. The employees keep telling me that I will have to buy another frame and lense all over again. I stated that I didn't think that it was fair being that I just bought a pair of $458 glasses. I just dont have money to throw away. The costumer care person also tried to adjust my eyeglasses when I first bought them, and they have never been properly fitted even from that point.

The eyeglasses have a crack on one of the lenses and a screw is missing from that same side. The glasses overall need to be tightened.

I had cataract surgery on both eyes in October 2006 and then went to Wal-Mart and purchased glasses. At the time I ordered them the person told me I would need to pay $294.00 for them which I did, and they would file the claim with Medicare which they sent in a paper claim thru the US Mail. However, Medicare changed the rules in their reporting of claims and Wal-Mart has not changed their method, which is supposed to be thru electronic media reporting. Until Wal-Mart updates their methods we senior citizens cannot get a reimbursement for a portion of what Medicare would pay.

Medicare sent notices to all providers in May 2006 advising them of the upcoming changes. In July 2006 Medicare sent out a notice saying on October l, 2006 they would not pay from papers claims, the claims MUST be sent electronically in order for senior citizens to get a reimbursement. I have spent countless hours trying to track all this down as well as the clerk at the Vision Center has submitted at least 5 or 6 claims for me.

After speaking with the repairman, it really can't be repaired properly without discoloration. So I have to purchase some more frames @ $74.00 (from Wal-Mart)

I purchased a pair of glasses after an exam and the coating begin to peel. Was told it was due to cleaning them with water but the doctor said that was not true because they cut the lenses with water. I kept getting the run around for over a year and now they are so bad I guess I will have to replace them. I have 5 children and a husband who buys their glasses at the Wal-Mart Vision Center but after this I will take our business elsewhere.

A week before Christmas I broke my glasses. I went to the Visual Center to see if I could buy some frames and have my old prescription placed in them. The girl did a wonderful job which encouraged me to make an appointment for an examination on the 30th. I had the examination and purchased lenses for the frames I had recently purchased and sunglass frames and lenses for a total of $353.86.

I paid for this plus a $45.00 examination. When I went to pick up my new frames and lenses, I could not see through the prescription. My head begin to swim and I told her, There is something wrong with this prescription and it doesn't work for me. She said, I didn't leaave them on long enough. I told her I did not want them and to put my original prescription back into the frames. She checked with the Dr. and he said something about the left eye seeing better than the right and he could adjust them. I said No! I just wanted to go somewhere else.

I was accused of not letting them help me and make right the situation and becoming angry. I was not angry at first I was frustrated because they would not listen to me. I was told to come back on Monday to talk to the manager to get my refund. I went back this morning and she, too, indicated everything was my fault for not giving them a chance to rectify the problem.

I have worn glasses for fifty years and this is the first time I have ever had a problem with a prescription. I told her that. She said it happens all of the time. Well, it's has never happened to me and I feel if they can't get it right the first time, they can't get it right. She refused to refund my money for the lenses.

In March of 2006 myself and parents purchased 3 pair of glasses and we cant use them. We went back and talked to Jerry and all they did was adjusted the frames and said our eyes had to adjust to the new lense. We have had glasses before these and never had any trouble them. My dad works for the sherriffs department and has to carry two sets of eye glass to do his job. Thats what the no line bi-focals was suppose to fix but did not. My eye glasses makes my head and eyes hurt. I have to use my old glasses. My mom can't use hers either she bought some over the counter to read with. Between the three of us we spent almost $1200.00. We would like something done about our glasses.I get tired of being told that our eyes have to adjust to the lenses -- it dont take 5 months to adjust to new eye glasses.

On 3/23/06 I purchased 2 pairs of glasses along with the eye exam, I paid $445.73.One pair of no-line bi-focals, and a much less expensive pair of reading glasses. I have gotten my eye exams and glasses at Walmart for several years. I went back after about 3 weeks after I got them and told the manager that I could not see out of my bi-folcals, and not like I should with the reading glasses. These were my first no-line bi-focals. She said I needed to give it more time to adjust to them. I went back again several weeks later, the manager was not in, I talked to Michele, she worked and measured a little, and said maybe it is because I have to switch between my reading glasses and my bifocals that it is taking longer to adjust to them, to give it some more time.

I still could not see out of them, also not out of my reading glasses very well, I once again went to the manager, she sat in front of me looked at them, bent the ear pieces a little, and said she didn't know what else they could do. I have been back once more recently, and a lady who was filling in for a regular said I needed to come in the next day and speak with the manager.I didn't, she had already told me she didn't know anything else they could do. I feel as if I have wasted a whole lot of money, and time for nothing.I am disabled, and it is a hassle to just getthem and back. When I got these new glasses I had the ones I was wearing made into sun glasses,because of that I am having to wear glasses I got several years ago that have left my eyes badly, but I can still see out of them better than my new ones.Couldn't the optomitrist check the prescription in my new glasses, or as a last resort re-check my eyes, and shouldn't it be at no cost to me.

I purchused a pair of glasses on july 25th and went to pick them up a week later and the lenses were in the wrong spot meaning the lens that was to be in the left side was in the right side and the right lens was in the left side this is no fault of my own doing there was a mix up at the lens department.it is now august 10th. I was told that my glasses would be done in a week to ten days it has now been 16 days when asked if I would get a discount I was told by one employee that I should get them free or half off but I would have to talk to the manager I asked the manager about this and she said no we do not give discounts that walmart makes 40,000 pairs of glasses a day and I would be called when my glasses were finished.

I have always been a loyal customer to walmart have gotten my eye glasses there for yrs.I was so mad that I just about told her that I wanted my money back and now I think I should have, I could have gone some place eles and had my eyewear by now

I purchased frames and lens for my son in March 2006. The frames have broken and they tell me that they are not under warranty, only the lens. So I have to purchase another pair of frames.

Also our insurance tells me that I was suppose to have a $15 discount but they did not deduct that or reimburse me.

I purchased a pair of glasses from the Walmart vision center in Hermitage Tn. I noticed that when out in the sun the color changes but is very blotchy I went to the Walmart store and ask if they could fix them, The Manager there was not very cooperative. She said they could not fix or replace them because I had them longer than one year. I said OK so I paid almost five hundred dollars for these glasses and now I have to purchase another pair. She said that's it. I then contacted customer service by phone and was told someone would be calling me. I have now called three times and still waiting for a call back.

I went to Canada on Vacation and was told by their Vision Manager they have a two year warranty and would replace them if I had enough time there, unfortunately I was not staying there long enough to get them replaced. I feel they should replace my glasses. We shall see. I am still going to keep trying. They have a lot more money than I do. I will never shop there for anything as important as glasses anymore and will not recommend them to anybody.

In November 2005 I purchased glases from Walmart; after a month they kept falling apart, I kept bringing them in for repair almost daily. I was told thay were so flimsy Walmart stopped carrying them. They were $300 glasses. I was told they were only warrantied for 60 days. I finally went to the Store Mgr. who got me a refund towards a new pair for $400, which I got in May.

It is now July and the tiny bolts that hold this pair together are coming off. I took them to Walmart to get a new nut put on the post and the Vision center Mgr started yelling at me telling me she already rebuilt one pair for me and she wasn't doing it again. I said all I needed was a nut for the bolt. I was told they didn't carry them and there was nothing they could do for me. I asked if they could call the lab where they are made.They agreed to try and call me if they could get the part. Of course -- No call back. During my visit at the store the Mgr ignored me for 15 minutes, made fun of me by mimicking my voice to the other employees while I was standing there and turned her back on me repeatedly during our conversation.I have read the other reports on Walmart Vision Centers and it sounds as if they have a problem.

The consequences are that I'm out $400 if they won't fix them and it looks like this will be another recurring problem.

I purchased my 8 year old son's glasses at the vision center of Walmart. I was told that the lenses would need to be scratch resistant and also polycarbonate lenses because that is what they required on all their children's glasses. I purchased them and paid for them, and within 6 weeks, his glasses were so scrtatched that he couldn't see out of them very well. I called and talked to one of the associates at the center, and told them the situation, and he said that he would talk to his manager and see what they could do, because the warranty only lasted 30 days.

I was informed after they consulted the manager that they would replace the lenses. When I took them in to have them measured and also tightened, the manager informed me that the scratches on the lenses looked like scratches from being dropped, and that they could not replace them. I told her that one of the associates in her store had told me that they would replace them, she said that they would not replace them! They say they will stand behind their product, and they don't! The glasses have fallen apart now. So I am faced with paying for another pair of glasses.

I went into Walmart Vision on Wednesday 1/11/2005. After finding glasses i liked a woman who was very helpful bagan taking my order. I had my prescription with me. She said it would normally take 5-7 days, and when I said that was unacceptable and went to leave she spoke to someone who I presume was a manager and said they would put a rush on them and have them Friday or Saturday the 13th or 14th. I said this would be fine and gave them a deposit.

When I called Saturday because I heard nothing, I was told they would be in Monday the 16th. On Monday when I stopped in I was tols they were not in and it would be Wednesday. When i complained the manager Steve came out and said they never tell people less than seven days and after gettin very upset I walked away and left. On Wednesday when I again stopped in I was told they wouldn't be in until the 30th. I then insisted on my money back and let them know again I was very unhappy with the consistant lies from everyone from the salesperson to and including Steve the manager. I understand now why this particular vision center has had so many problems, I went somewhere else and had my glasses the next day.

The reputation of this center is much deserved, and as a member of the chamber of commerce and an active local member I will be sure that everyone I know realizes how poor the service at this store is. My profession requires me to drive and I needed these glasses for this, I therefore lost several days work and needed to inconvenience my daughter to drive me back and forth.

I went to Walmart Vision Center in Fair Lakes Shopping Center, Fairfax, Virginia for examination and purchase of contact lens. I was charged for examination and a fee for special fitting. I did ask what this special fitting charge was for and was told it was for fitting of contacts (which incidentially, I thought would be part of the regular examination fee. I was given sample contacts.. one set of mono vision to try for a few days ... and then another set of the same perscription as my glasses.

After the initial sample period.. I told the receptionist that I wanted to order the contacts. She said that would be fine and would make the order. On that particular visit, I again questioned the fee for the special fitting... since no one that I know had had this charge added to their visits for contacts. As time went by.. I never heard anything from Walmart.. almost 2 months went by.. when approximately 3 calls to the store asking if my contacts were in. After the fourth call, I was told that I had to come into the store to order the contacts. I made the trip there.. 38 Plus miles round trip.. and after much confusion.. I ordered contacts.. TWO sets.. one in clear and another in Pacific Blue.

I received a call in about 1 1/2 weeks notifying the contacts were in. I made the trip to the store to pick up the contacts.. which are incidentially not inexpensive. I wore the Pacific Blue contacts for one day, when the right eye one broke in half. I called Brenda to notify what happened. Since she had remembered me and all the confusion in the beginning of my visits and the ordering, she said no problem I will place the order and call you when they come in. Before she called me, I received another call from Walmart advising that my sample contacts were in. I explained, that I has already received my contacts and what would samples do for me at this time.

My eye was extremely irriated from having had the broken contact, and I had to make a doctor visit to Dr. Scott B, Centreville, Virginia , who perscribed antiobiotic drops, for which I had to pay 38.00 above what my hospitalization charged. I received a call approximately 1 1/2 weeks advising that the new contact for the right eye was in for pickup. I made a trip to the store Saturday 19 November... another 38 plus miles. When I got to the desk I was told that I could not have the replacement contact unless I could show proof of purchase or bring the broken contact back. I was flabbergasted at this treatment and did speak to Dr. Cho, and he explained that he is separate from the vision center.

I was treated like I was there to STEAL something.. a single contact lense.. in my perscripton from Walmart Vision Center. How ridiculiou!!! I am VERY disappointed, after spending 400.00 plus total for visit and contacts with Walmart Vision Center... and certainly deserve an appology.

I purchaced a pair of glasses at Walmart several months ago and the coating that is supposed to keep the glare off your eyes is peeling away. I took the glasses into the store to show them what was happening and they told me there was nothing I could do about it because they only make repairs for 60 days. I explained to them that they are not broken or scratched, but that they were obviously defective if the coating peels off. I have three children and a husband who also got glasses there this year and have spent over $1,000 in the vision center alone this year.

I asked to talk with a manager and they told me she was on the phone. I told them I would wait for her. After fifty minutes, the manager was still not off the phone! I had to pick up my child so had to leave. I later called the center and was told that I would have to come in on another day when the manager was there. The employees had told me she was on the phone while I waited for 50 minutes, and I'm not even sure she was even there! Needless to say, we will stop getting our glasses at Walmart after this. We've been loyal eyecare customers of theirs for the past eight years and this means nothing to them!

Due to the fact that I cannot see out of the glasses that continue to peel every time I clean them, I am forced to go to another eyecare place and get another eye exam within a six month period. I am out $368.00 for the first pair and will have to invest an equal amount for a new pair plus $65.00 for an eye exam. I will have to drive with the defective glasses until I can come up with an extra $500 to get new ones.

In May I bought glasses from Walmart Vision Center. In September the lenses split like a spiderweb I took them back and was told that the warranty was only for the frames and not for the lenses and would not be replaced. I just think Walmart should stand behind their product.

I will be responsible for replacement cost if they don't replace them and right now I can't afford it because my house burned in June.