Wal-Mart Vision Center

Today, I went to the Wal-Mart on Highway 192 in Kissimmee. When I arrived at 1.05pm, the only member of the staff in the Vision Center was with a family of five. After waiting 25 minutes, the staff member informed me she would be only a couple of more minutes and would then be with me. 45 minutes later and after another member of the staff had appeared, my wife asked them if they could help us, only to be told she was not a qualified optician and we would have to wait.

Another 15 minutes then when we eventually did get served. When I asked if I could get an eye exam, the first staff member then turned to the other one and asked her to check the diary for an available time! It's nearly an hour and a half! Why couldn't they asked when I walked in. By saying "Hi, how can I help you? I'm with this family and will be quite some time. What can we help you with?" I would have had the same answer an hour and a half earlier. My reaction was yes, and I got up and walked out disgusted why there's lack of customer service training. My advice, don't waste your time.

Several months ago, I received an eye exam from the Vision Center. At that time, I paid for my eye-wear in full. I went to the Herkimer, New York Wal-Mart Vision Center to pick up my eye-wear and was told I will not receive my contact lenses because I was more than thirty days past my exam date. At that time, I asked the clerk why I could not get my lenses and was told again that my eye-wear was not going to be given to me because I was past the thirty days from my exam date, even though it was paid in full. I was asked if I wanted to reschedule another exam and I replied no because it had only been several weeks since my exam at the Herkimer, New York Wal-Mart Vision Center.

I asked for a full refund and was denied. A few weeks later, I again approached the clerk at the Herkimer, New York Wal-Mart Vision Center, requesting my full refund for merchandise I paid for, but I was never given refund and was again denied. I would like this matter to be looked into at the Herkimer, New York Wal-Mart Vision Center and would certainly expect my full refund sent to me.

Last January, a friend recommended the Roseville Wal-Mart for eyeglasses because of the huge cost savings. Well, I went there on January 31, 2012 and did the exam routine, etc. I told the exam doctor that I needed two prescriptions: one for normal everyday wear and the other for "working" with computers, pointing out my computer screen is an arm's length away. I used my insurance, which basically covers cost of one pair of glasses and I used this against the most expensive pair. I also opted for all the expensive coatings, etc. on each pair.

Three weeks later, I received my two pairs of glasses. When I picked them up, they fitted me; and I told Lynette I didn't think the working glasses were focusing correctly at a computer distance. She came up with an explanation that my eyes would adjust after I wore them. So the next day at my computer screen, I tried them and could not focus into the screen. In fact, they would only work with a book one foot in front of my eyes. A few days later, I took time off work and went back to the Roseville Wal-Mart Eye Center and talked to Lynette about this problem. She kind of hissed at me making me feel she didn't give it enough time, but I told her I was very aware of my eyesight and these glasses simply don't work.

Well, she made another appointment with the eye doctor, and she explained to him my working glasses didn't work for reading computers. He surprisingly shot back at me, saying, "Well, you should have told me you needed these for computers." I told him I did, but argued any further. I just wanted my glasses to work. He readjusted my prescription for computer work, and I reordered. Three weeks later, they called and set up a time for me to pick them up. Again, I took some time off work and went in, and these glasses were focusing the same as the first pair. I told Lynette they were not any better than the first pair, and she again tried to tell me to "give it time for my eyes to adjust," which at the same time made me feel stupid. So I left the store, actually feeling "stupid," and went two weeks, trying to let them break in.

After two weeks, I could not take it any longer to not be able to read my computer and do my work. So I took them back in. They tried to insist nothing was wrong with my prescription, but I demanded to talk with the eye doctor. I got in, and I told the eye doctor that I felt really stupid for bugging him. But my eyes are not working with the glasses. I just went. He did a quick eye exam, asked for my glasses, went to the back, and checked the prescription on a machine. He came back and said they were the reading prescription. In other words, the same as the first. So we went back to visit Lynette, and she said, "Well, this is what he ordered." And the doctor corrected her, stating that no, he ordered this new prescription. Long story short, we got through that and Lynette ordered again. Okay. Three weeks later, it's the same thing. The same first prescription came back again. Okay, let's try it again. Lynette ordered again, and I at the same time ordered another pair of glasses with the same working prescription because they have an attractive sale.

Lo and behold, again after another 3 weeks' wait, I took time off work to pick up my working glasses. I was really excited, because I really, really need these for work. Two months have been long two months without proper eyesight. And this time, both glasses came in with the same reading prescription as the first. Now, I am really upset at this point. I called Assia, the district manager; and I told her of my experience and that I wanted all my money back but that I would need them to work with me so I could find another optometrist and order new glasses. She was very rude about this, as if I was the problem and insisted she could not refund my money unless I returned them all. I begged with her, stating I needed just two weeks to give me time to find another optometrist. But she would not accept this.

I also asked her to correct the refund with my insurance, so I could use my insurance with my new optometrist. She told me that would be up to me and that she could do nothing for me. She said I would have to file a grievance with my insurance company and that if I was lucky, the insurance company would side with me and refund my money. And she also "wished me luck" on this endeavor. I can't believe how I was treated as a customer at the Roseville Eye Center. Lynette even tried to deny she ever helped me, and I later learned she is the store manager. So that gives the reason she tried that stunt. (She was trying to run from her responsibility.) I called Lenscrafter the same day, and they scheduled me the following day with an eye exam and promised I would have my new glasses within an hour after the exam.

After this exam, I will return my glasses with Wal-Mart and hope I get my refund as promised. I don't know how long it will take for my insurance issues. I wanted to share this experience with some of you, folks who are thinking about Wal-Mart. I will never ever walk into a Wal-Mart again. This has been the worst experience in my 50 years dealing with a "trusted merchant." Just be careful.

I had an eye exam and got my prescription from the local Wal-Mart eye center. My prescription should have been the exact one which I had last gotten from the same store during my last visit; however, the clerk wrote the prescription wrong and I wound up with a pair of single vision glasses. I can't use the glasses for reading. When I called this to their attention, the only action taken was that they added the additional lenses to the prescription. I asked if they could fix my glasses (which I had gotten elsewhere). They told me that I would have to pay $78 which they said was only the difference.

I don't feel that I should have to pay anything because I had already paid $219 for my glasses which I would not have done had I known they had given me the wrong prescription. I made the decision to purchase those glasses based on the fact that I was purchasing the progressive lenses that I usually wear. The manager called me only to try to pass the problem on to the store where I purchased the glasses, telling me what they should do, but they did not make the mistake. They filled the prescription which I presented from Wal-Mart. I have used this store in the past, but I don't think I will do it again.

From the Walmart in Circleville, Ohio on 4/27/12, I had an eye examination and selected a pair of glasses with transition lenses. The optician, Vi, told me I would be called within 7 to 10 days. On the 10th day, I called and was informed they were ready. On 5/7/12, I asked Vi why I was not called. Her snippy reply was it takes 10 business days. She missed it completely. They were already there for pickup and she should have called. When I went in on 5/8/12, Vi had failed to check the glasses. There was a chip on the lens. They were reordered. I was given the broken glasses to wear home.

The transition lens barely worked and the prescription was wrong, I could not read road signs clearly until right upon them. I immediately took them back and asked for a refund. She wanted the broken glasses back (in which I provided) and refunded all but the examination cost. She and the store manager could neither look at me the entire time. I believe the optometrist should refund her examination fee, it is clearly defective. I will never buy glasses again from Walmart. It looks like a great number of people from various parts of the country feel the same.

About 2 month ago, my son got eyeglasses at Vision Center in Walmart of Myrtle Beach, South Carolina. Last Friday, my son showed me his glasses. The right arm was separated from the frame. When I took a look closely, the right arm was loose. I went to Vision Center this morning to show them what happened. But they don't want to listen. Because my son's eyeglasses were bought with Medicaid. My son wore it about 2 months. That's it, because of Medicaid. Whose problem was this?

I purchased a pair of glasses for $340, which is way overpriced to begin with. The glasses were to be ready in 10 days (I am still waiting). If you can go to most doctors' offices, you can get them in 3 days or America's eyeglass centers, get them the same day. Why am I still waiting 2 weeks to get glasses? Every time I call, I get told "we'll call you!", as if "stop calling us". Well it's my money and I will keep calling until I get my glasses. I will stop shopping at Walmart altogether. I don't think Walmart cares about the customer and perhaps you have become too big to be bothered. So hopefully, the public will hit you where it hurts in Walmart's pocketbook.

On 2/24/11, I had an eye exam and purchased glasses at the Vision Center at your store in Clio, MI. First, they talked me into having anti glare added to my lenses . After a week or so, I took the glasses back. I was having problems with the anti glare. They made me new lenses and it helped. After a year, I got a reminder in the mail that it was time for an exam. And I was planning to go in and see if I had to get new glasses. I talked to the person working that day some time in mid-march. I was having a problem with my glasses slipping down my nose and asked if they would adjust the nose pads.

The person working took my glasses in the back to adjust them. When he came out, he had a problem. While trying to adjust the pads, his tool slipped and put a big scratch on the right lens. He said he would order a new right lens. I got a call that the lens was in and went to have it put in. The same person took the glasses to replace the scratched lens. While putting the lens in, he broke of one of the nose pads and said it couldn't be fixed so he took a new frame of the display and put my old left lens and the new right lens in the frame. I put the glasses on and went about my on my way.

Later that day, I saw I was having a problem seeing. I checked my glasses and can see that the bifocal on the new right lens is bigger or not in the right spot and is interfering with my sight. I went back and the same person didn't seem happy to see me and I do understand that. He tried to adjust the lens but it didn't work. I now have a chip in the lens where the arm connects. I am wearing my two-year old glasses because the pair I took in for a simple pad adjustment I cannot wear. They interfered with my site and gave me a headache. I am not a happy camper. I will never get glasses at Wal-Mart again. I do understand the glasses were not under warranty at the time I went in but at least I could wear them. None of this was my doing. I just want the nose pads adjusted. I don't think going back to see what can be done would do any good. I could tell they were not happy to see me.

On Jan. 14, I went to the Summersville, WV Store to Dr. **'s office and was fitted with the wrong glasses. I got head ace from them, went back on 4/3/12 to redo one lens. I left my frames and box that they came in with. They called me and said my glasses were in. So I made another 120 round trip to pick them up and found out they couldn't find them. I asked for a refund which they greatly did of $167. I am very disappointed. The price of gas for the four trips is approximately $125. Wal-Mart is not so good.

I took my glasses back after 6 months, because every time I put them on, the lenses fall out. I have two exact pairs of glasses and it only happens to one pair. I purchased this pair for work and every time I use them, the lenses are on the floor. I was told I should have returned them sooner because it had been a year. It was only 6 months and it was in very small print that the manager highlighted for me like I was some kind of idiot. I wanted a credit to buy some glasses that were not defective and was told sorry, I am just out of luck and she would give me a credit on a new pair. I hope they realize that I will never purchase glasses at Wal-Mart again and I will tell everybody I know what happened.

I went to pick up my expensive bifocal glasses which were not properly fitted to my face by associate Anthony at Wal-Mart store number 3285. The eye tech Anthony applied the glasses to my face, and I told him that they do not fit right and I was seeing double. The eye tech said, "You are fine and need to allow time to adjust to the prescription."

I went home and noticed they were badly out of alignment on my face. I then attempted to make minor adjustments myself, where they came apart or broke. The associates had flagrant attitude and unwillingness to resolve the problem and no intentions of correcting the glasses, and they hurried me out of the store. I feel that Wal-Mart Eye Vision was negligent in providing a professional safe line of care for such an expensive product and for the well-being of their patients/customers.

I had an appointment on the 30th of March for contact lenses, hoping everything would be done perfect and in time for Easter. I was the first one there and wasn't there that long, thank God, and gave my prescription to next door to the Vision Center. The doctor told me that it should take 5 days. Also, the optician in the Vision Center told me the same thing not 10 minutes later. It's now the 10th and I still haven't received anything. I keep calling everyday because I didn't trust them and didn't wanted to be overlooked. How about the optician did not order my contact lenses until the 4th of April and I was there on the 30th of March? Now wasn't the order supposed to be made on the 30th of March after I spent 100 dollars? It was for just one free trial pair of contacts. I wore contact lenses before and I know how it goes. The doctor has to see if the trial pair is comfortable for you to start ordering your real contacts. Now Easter has passed and I am still waiting almost two to two and a half weeks later.

My lenses are all scratched, and they are only less than 7 months old. I only use lens wipes or lens cloth on my glasses. So today, I went in to Wal-Mart Vision and explained to the young lady working there. Her comment was "You should not wipe your glasses with your shirt tail." How do you get shirt tail out of wipes or lens cloth? I was lost for words.

And then she told me that scratches are not covered. Well, then, what is the product that you sell called scratch-resistant that I paid for? So my next question was how much to replace the lenses. I was told $175. I don't think so. So now, I'm looking for a new doctor and vision center that will treat their customers with respect and responsibility and with reasonable pricing. Bye bye, Wal-Mart Vision. Oh, by the way, everyone in my household wears glasses.

My Son Ramond ** went to pickup his glasses today. The young man had his receipt in his hand and went to the back to get the glasses which I had put on my card. He came with the glasses, my son tried them on they cleaned them and we went to shop in the store. We left and when I got on the highway, I remembered he didn't give us back the receipt. I got off at Wesley Chapel, got back on the highway heading back to Panola Rd.

When my son went back in they told him they had shredded his receipt and made the comment that everything is in the computer for a year. That does not help my check book that it's in your computer. I would have understood if it had been the end of the day and it was shredded. This kind of I could care less attitude just doesn't sit well with me. When I need to let off steam, I sit down and write. If it were $2 no problem, but this was $255.00, a big difference.

I went to the Vision Center with a prescription from my private optometrist who is not affiliated with Walmart or the Vision Center. I found the help very friendly and knowledgeable, but I would call first to inquire about non peak hours as they seem to be very busy. My glasses were ready in 12 days. They contain prisms, so you may get yours done quicker. I had new $60 bifocal prism lenses put in my own frames for $20 extra.

I had an appointment with my optometrist the next day for a separate issue (dry eye syndrome). So I took my new glasses with me to have the prescription checked. Unfortunately, they found the bifocal part of the lens was placed too high and the bifocal area was off its axis by seven degrees in both directions, not good.

I will return in the next few days to demand a redo. In fact, the staff member said, if I wasn't satisfied that I could bring them back and they would upgrade to polycarbonate progressive trifocals using my $60 as credit toward new lenses, which of course can be quite expensive. FYI, I doubt too many people will find bifocals satisfactory for computer work. The lines really get in the way.

On March 13, I had an appointment for an eye exam and to get new glasses at the Wal-Mart in Fredonia, NY. I was concerned, as I knew I would have to get bifocals and knew that they would be more expensive than I was used to paying. The doctor was quite reassuring and told me I could get them at about $80.00 a lens.

When I was finished and went to pick my frames, I was appalled at the woman's attitude. I chose a pair of frames with clip-on sunglasses, because I don't like the transition lenses. She was annoyed with me when I point blank refused that type of lens and instantly got an attitude. I also made it clear that I did not want the anti-glare lens, as the last 2 pair of glasses I had with that lens type peeled and looked shabby after 6 months of having them. She said if I wanted the bifocals without the lines, then I had no choice and that it was the way they came. I said maybe I shouldn't get them then. Again, I got an attitude from her.

She never once asked what I wanted or how much I wanted to pay, and when she was done, my total with the eye exam was $420.00. Before telling me the total, she looked at me like I was stupid and said, "You do know you have to pay the total amount today, right?" I said no and that I wasn't aware but that it wasn't a problem. All I get for an answer was "Good."

After she rang me up and I paid, I looked at the receipt and asked why I was paying $125.00 for lenses when the doctor said I could get them for $80.00, even the ones without lines. Her reply was "Oh, that's the plastic lenses; you don't want those." I asked her how she knew I didn't want them when I wasn't given a choice. Again, all she said was "Trust me. You don't want them." She then walked away, and I left very angry and confused.

I have to have new glasses, as mine are in terrible shape because of the peeling in the lens from the anti-glare and my sight is terrible. But I never expected to be treated so terribly. This woman assumed she knew what was best for me and never gave me the option to have an opinion. And when I did give an opinion, she was rude and hostile.

Yesterday, I stopped by the optical center while I was at the store, as she did tell me my glasses would be in around the 20th. I thought I would save my self a trip back to town if they were there. They were not, which was fine. But then the lady I talked to said they haven't even shipped yet and that I won't get them the following day either. This irritated me. Not only did I get treated terribly when I ordered them, but they have $420.00 of my money and I have nothing to show for it.

I will have to wear glasses the rest of my life, and I have 3 children who also wear glasses and contacts. I will be looking for a new place to get all of our glasses after this experience.

I was traveling in the Orlando area and accidentally dropped and stepped on my glasses. I went to the nearest Walmart to the Vision Center to have them repaired. This happened to be the Walmart on the corner of John Young Parkway and Sand Lake Road. I arrived just as the Vision Center was opening at Noon. When I entered the vision center, there was a lady seated at one of the tables. There was no one else in the store at the time. I approached her and told her I was traveling and asked her if it was possible to have my glasses repaired. She stated that she was busy filing reports, so I would have to come back at 4:30 PM, four hours later. She also said there would be a charge of $7.50 (without even looking at the glasses). I said that sounded fine. When I told her I was traveling and just passing through the area, she said she would have to finish her reports and then try to fit me in between customers. There were no customers there.

Less than five minutes later, my daughter went into the vision center and approached the same lady. There were no customers at all in the store. My daughter asked her for directions to another place where we might be able to have the glasses repaired, and she said she had no idea since she didn't reside in that area. She was not working at the computer or waiting on a customer, she was just standing there. We asked to speak to the store manager, who told her the vision center was a separate entity, and that the lady who we wanted to complain about was the manager of the vision center.

I went to local Wal-Mart for eye exam for contacts and later to get glasses on another day. Well, I have no insurance so had to pay 120 bucks for exam. They didn't have the right rx for me in stock so they told me they would have them ordered and call me as soon as came in. I called and called for weeks and was told they did not come in yet. So this whole time I was walking around with bad contacts. Finally, 4 months later they called and said they were in. A couple days later I had a way to get there to pick them up because my car was broke down and I called to find out their hours. She then asked my name and told her what I was coming to get and she said that they didn't have them in stock! I needed an apt for my daughter so I was told they would be in by the time I made my daughter's apt.

I let my daughter stay home from school the morning of her apt, and when we were getting ready to walk out the door to go I get a phone call saying the doctor wasn't in because she was sick. I said I would call back within a month to reschedule. Finally, in January, I was able to get back to the Wal-Mart, so I went to find out what was up with my contacts and was told they sent them back that I only have a 6-month period to pick them up. When I talked with the doctor she said she never missed work and that I was basically lying. There was writing all over my files about all of this by different people who work there and none of them said they remembered anything about it. I was furious when I was told I'd have to pay for another exam if I wanted to get the right rx!

I had an exam on Thurs., 2/9/12. I have worn glasses for 58 years so I know how an exam should go. I constantly told the optician that I saw two squares of letters. She ignored me. Finally, when she was done, I said to her again, "You realize I always had two separated boxes of letters." Her response, "Oh, maybe I need to look at your old glasses again." It had been six years since my last Wal-Mart exam. Why does an optician have to look at an old prescription? Should she not know how to test and come to her own results?

I picked up my trifocals on Fri., 2/17/12 and the entire middle (computer viewing) section of the trifocal was a total blur. The reading section wasn't much better. The Wal-Mart clerks kept telling me it was just the fact that I am not used to lines. 58 years of glasses and they are telling me I don't know when I can't read. They scheduled me for a retest on Sat., 2/18/12.

The optician told me I didn't know what I was talking about and it was the lines that I wasn't use to. I had trifocals back in 2002 and have had bifocals for years. I know if I can see or if it is a line. The doctor retested me and changed the RX. Just one week later, the RX changed, go figure. Then the receptionist is typing it up in the computer and kept telling me I didn't know what I was talking about and it was the fact that I wasn't use to lines, yet she keyed in the new RX.

I picked the new glasses up tonight 2/14/12. One lady was working. She was so busy answering the phone. She could not help any guest. She got me my glasses and said I try them on and if they fall off. "No". Good! We are done, goodbye. She never checked to see if they fit properly, if they were adjusted, if they were crooked. I have had my glasses 3 hours and I already have huge red spots under the nose piece where they were not adjusted to fit.

I have never had such poor Service and Exam and will not use Wal-Mart again for Vision Service. I used Target before and should have gone back to Target. Do not use the Vision Service at Wal-Mart, 1133 N. Emerson Ave., Greenwood, IN.

I was on the fence about typing this complaint. I am a very fair person, and I do try and treat others the way i would like to be treated. I visited the Wal-Mart in Fairlawn, as we have been using this one for years for my children who are in glasses. They have one man there who is just the best. Everyone else who works there, in my honest opinion, is robotic and creepy.

One time, I went to pick up my son's glasses and was standing at the counter; and the woman looked at me and jumped and said, "Oh my gosh, you scared me; you should have said something." She was on the phone. What should I have said? Is she blind? I was right there. If I said something, she'd have said I am on the phone. I can't win. Anyhow, here is my problem:

I brought in a pair of my own frames and also purchased a pair of their frames. I had an eyeglass Rx filled there about a year prior with my doctor's RX. The glasses worked great. I had a contact lens exam at Wal-Mart about a year ago but could not wear the contacts. (I have questions about the optometrist's knowledge and ability to offer a thorough exam, but that's another complaint.) When I went to get these glasses, I asked, "Do you have my Rx on file from Dr. **?" And they said yes.

A week went by, and I picked up my glasses. Immediately when I put them on, my vision was distorted and blurry. (I see absolutely perfect with my current glasses.) I got a migraine, because the vision was so distorted. I was told to take them home and wear them and get used to them. I took them home, but after an hour, it was ridiculous. I could not see. I called my ophthalmologist, and she said that it was silly and that I should see right away and the Rx sounded wrong.

I went back with my husband later that night, and we were shocked with the treatment we got. We were the only ones there, so we sat down in the chairs like we have done in the past. The woman walked over and said, "Did you check in? You can't just sit down; you need to check in." We asked, "When did protocol change?" She said, "You always must check in." There was nobody else in the place, only us.

So right away, she had some attitude. She was very brazen, rude, and short. I told her I had a problem and that I could not see with the glasses. I gave her a copy of the correct Rx, and she said they used the Wal-Mart contact lens one instead. i asked why? She said because it was a better Rx, and I said, "Why did you not use the one I supplied you with that you used before?" She said it would damage my eyesight?

If I used her glasses, there would be a lot of damage as I could not see! She then said, "You, hypersensitive types, cannot handle much change." and that the Rx was very close. She proceeded to remind me my current Rx expires in October of this year. She's very argumentative, and clearly, she was not happy to begin with and very upset with something and it could not have been me.

I left with mixed emotions. I was visibly upset and shaken with adrenaline rushing. I felt ripped off, like someone swapped out my Rx without asking. They took it into their own hands without my consent to use a contact lens Rx for eyeglasses. I felt angry that I was yelled at and treated like a sub-par human being, and I'm angry with the woman because she was so brazen and hateful. Then I felt sad because all I wanted was a pair of glasses I could see with just like my old ones.

I am not asking for customer service on a silver platter. I know this is Wal-Mart, and you get what you pay for. Heck, I don't require a smile; just hand them to me and I'll be on my way. But to to the extra mile to make me feel as though I am at fault for your mistake and to continue to do it over and over again, it's just wrong.

This woman is not in the right field of work. She really does not belong in customer service of any kind. She would make a good prison guard or better yet, be good behind a desk. I can only hope she does not inflict the same negativity to others the way she did to me. Thank you for listening.

I have bought my glasses from Wal-Mart for many years and I still will do so. But the last two times I have been in to talk with them, in the Dawsonville, GA Wal-Mart, about prices, hours, etc., they have been very unfriendly and rude. The doctor was one of the two guys I spoke with. There were no other customers in the vision center while I was talking to them. As I was asking a 2nd question, the one guy spoke over me while looking over my head and asking the people who had just walked in, if he could help them! Huh? I thought I was a customer. Aaaahhh, well, I just wanted to give a heads-up to Wal-Mart employees. If you don't like your job and don't want to deal with people, please go somewhere else and find a job. I am tired of disgruntled workers taking their attitudes out on us, the customers, who pay their salaries, by-the-way.

On Tuesday 2/14, I went into the Vision Center to get my glasses adjusted. The employee adjusted my glasses and sent me off. A few hours later, I took my glasses off and bent the frame (ear piece) like how you usually would when setting glasses down for the night. When I did that, I heard something break in the frame. I looked and saw that right in front of the screws I have two pieces that connect as well and one was broke. I'm am not blaming the Walmart Vision Center for breaking my glasses but I don't know how else they would have gotten broken. So anyways, with no contacts left at all, and broken glasses I don't have a way of seeing unless I taped my glasses together in which I did.

So the next day, Wednesday 2/15, I went back into the Vision Center on my lunch break. There was only one employee working, and after trying to wait patiently for service, she finally helped me 30 minutes later. I explained to her what had happened, and that I wasn't sure if the company could order parts of my glasses which I did not get from there. She simply told me no. So then I asked if I could order some contacts until I could find a way to get new glasses and she told me "Hold on ma'am, I have to go help this lady over here, but I will be back to help you in a few more minutes". I told her never mind and that I would just order them online.

I am not the type to get mad or upset when customer service is bad, but this really irks me. I don't understand why she couldn't have at least given/sold me a pair of contacts to hold me over until the ones I would have ordered got here (I would have even paid for them). I have no way to see unless with broken glasses, that most likely got broken by the Walmart employee. Thank you for taking the time to read this letter.

I had gotten an eye exam and all employees were stuck inside their own heads. So I was on my way to the visible cash register inside the vision center to pay and an employee screamed, "whoa don't go too far," like if I was attempting to leave without paying and the doctor chuckled. I will never spend my money their again and I am going to tell everyone I know of my bad experience.

I ordered lens in June of 2011 and when they arrived, the girl told me that the right lens was cut incorrectly but was okay to wear and would not pop out of the frame. I thought this ridiculous but left with the glasses because I was not told that the lenses could be replaced at no charge. I thought the lenses were "off" because I was having problems seeing with the glasses. I visited the vision center again and was told that, "You just have to get used to them." I had made an appointment with a reputable eye doctor in Michigan where I lived at one time and was told that the lenses were completely wrong. There was not the progressive bifocals present that I had ordered because I need to read! I called the vision center located in the Central Avenue, Toledo, Ohio location and spoke with Stacy, who actually laughed at me! I find this treatment ridiculous and unprofessional! When I asked her why she was laughing at me, this was not funny to me, she just giggled and said, "Well, this so called doctor that you went to has no idea of the lab we use." What does that have to do with anything? The prescription is wrong, treatment by staff is unacceptable and I will never visit nor recommend Wal-Mart vision for anything!

I went to buy a frame but was told by the lady in the Millington, TN Wal-Mart Vision Center that it was against the law for her to sell a frame without buying the lenses. I'm very angry. My daughter now has to walk around for a while longer without glasses until I can get her an appointment. Then even longer while she waits for them to fabricate a new pair of eyeglasses. All I wanted was a replacement frame. It was sitting on the shelf and she told me that I could not purchase. This is ridiculous--to make my daughter walk around when they could have helped.

I went to Wal-Mart on Fairmont, in Pasadena, TX, and spoke with a young guy there, and explain that I needed a non prescription lens for one eye in my glasses, because I had PRK surgery in one eye, and needed my glass to drive, until my vision recovers from my surgery. He said he could not do that because it was against the law. I suggest for you to better educate your staff on their job. It's not against the law. That is the most ridiculous thing I have heard. I went to Eye Master, and they were so sweet to replace one lens with a non prescriptive (demo) lens for me, at no charge. You had no idea how much this means to me, no thanks to Wal-Mart. I will not recommend Wal-Mart vision Center, because of this incident.

About 3 weeks ago my husband went to Wal-Mart vision center. He had waited for about 4 or 5 years before making another eyeglass purchase. He had no way of knowing how heavy they were going to be or what they looked like because he can't see without them. Which is kind of crazy when they ask you how you like them. I took them back because I thought he had gotten glass and he couldn't remember. But come to find out it is the frames and they are way too heavy for him to wear. They give him headaches. I asked the clerk if we could exchange them since they were well over $500.00, which is crazy. But they can't replace unless they become damaged. We have insurance and I just bought my glasses. We have spent quite a lot there and I just want him to be able to wear his new glasses. All we want is a new frame. Is a new frame worth our business? Thanking you in advance for your time and hopefully a resolution.

A little more than a year ago, I paid approximately $150 for one of Wal-Mart Vision Center's most expensive eye glass frames. A few days ago, my glasses were stepped on and seriously damaged. I took them into Wal-Mart to be repaired. I did not expect a free fix. I just wanted them fixed. The optical clerk looked for parts, then told me that he could not fix them. He told me that I would have to buy new frames for $96.

I was shopping at Walmart and decided to have mine and my daughters eyes checked. When I walked in, I heard someone say could they help me. I said I would like to have an eye exam. I didn't know you needed an appointment. There were three or four ladies sitting there doing nothing. I told them I didn't know you needed an appointment. I was then told they were booked up anyway and didn't have any openings because it was tax time. I don't know what that has to do with it. Anyway needless to say, I left there angry and will not try again.

I came into the Walmart Vision Center to replace my son's rubber nose piece that had fell out. The employee took his glasses to replace the part and came back out a short time later, showing me his glasses into which while he was replacing the part. He broke off the metal part that holds the rubber nose piece on the glasses. He checked the warranty coverage on my son's glasses, and it had expired. I asked him what was going to be done to take care of what had happened, I was told that I would have to buy new frames at the full cost going to me.

I have no health coverage. I find it very difficult to understand, as to why I was responsible for the whole cost of this! I didn't break the glasses. I brought them intact, prepared to pay for a $1.99 part. In return, I left paying $93.06 for new frames. I'm not expecting to have the whole cost of the frames to be paid by Walmart Vision, but I am expecting half the cost to be paid for. We did not break the glasses, the employee did. Please explain how I am being held fully responsible for this matter when I had nothing to do with the situation at hand?