My glasses were supposed to be in on 4/9/12. I drove 80 miles to pick them up and glasses were not there. I was told they didn't know why they hadn't come in, but they would check it out and call me the next day. I never received a call. I waited until the 15th and then called them instead of wasting $30 in gas. Again, I was told they were not in. I just got off the phone now on 4/19 and glasses still are not in. I wonder if this company is having money problems. This is terrible service. I will never use them again. If I don't get a call back today, I will do a reverse on my credit card. This buy 1 get 1 free is a hoax too. My glasses are not strong and the cost is $621 (Verilux lenses). I checked with our private optical office and glasses were cheaper there. What's up Visionworks?
Consumer Complaints & Reviews
VVisionworks had a promotion which said if you bought one pair you could get another pair of equal or lesser value. When I went to purchase two identical pair, they said the second pair would cost $150 + tax more than what one pair would cost. They gave me a lot of convoluted explanations but the bottom line was $150 more for the second pair.
I have attempted to go to this store twice now, always giving the person the benefit of the doubt. Both times I went to this particular location, I had poor customer service from an individual named Sir Davis. He was extremely rude over the telephone and in person. During the telephone conversation, I wanted to transfer my prescription to his store, and he rudely told me I would need it faxed, and he unprofessionally replied "yeah" when I tried to clarify. When I said, "thank you", he replied "hmm" and hung up the phone. His tone was condescending and short. I have had other experiences with workers here that were much different, but this is the second time with this particular individual so I decided to file a complaint.
Poor customer service: I am going to as many websites as I can to warn people about Visionworks. I have been wearing glasses for over fifty years and this is my worst experience in buying glasses ever. In fact, it is the only negative experience I have ever had. I was lied to repeatedly by everyone I came into contact with including and especially the Manager at the Milwaukee, WI location on 27th St. Do yourself a favor avoid Visionworks like a plague.
My son's glasses are 6-7 months old and have broken. I took them in to the Canton, GA store to have them fixed. I was told they could not be fixed and I had to purchase a new and more expensive pair. My son has been wearing glasses since he was 3. He is now 10 and this is the first pair of glasses that have ever broken. I thought since they were not even a year old, Visionworks should fix or replace them. They people in the store were not nice. I will never buy from these people again.
On September 30th, I visited the Visionworks store at Merrillville, IN. I already had my eyes examined. I ordered two pair of glasses for my four-month vacation stay in Puerto Vallarta, Mexico. I was told that I could pick up one of my clear glasses the next day and the other tinted pair would be ready on Friday, the 14th. I answered them by telling them that I would just wait until Friday to pick up both pairs on Friday, October 7th. I went to pick up my glasses and was given my one pair of clear glasses. I was told that only one pair was ready and the tinted pair would be there by the 14th. I was wrong about which Friday they would be ready and walked out upset and a little annoyed.
On my receipt, it was printed that they would be ready by the 14th. I was wrong. I felt sorry for my actions but I did pay for that on the 16th. I went back for my glasses and was told that the frames had yet to arrive because the manufacturers were out of stock and had to wait to make more frames. I answered by saying, "You people should have called and said something so that I could just come in to pick them out on a different frame." So, two days later, I went to pick out the new frames. I was told that they'll be ready in about a week. I called this time before I go back later to pick up my glasses to find out if their ready.
I was told, "Yes, your glasses are now ready to be picked up." Great--fantastic! I am now getting ready for vacation time in the sun. So when I got to the store, they sat me down and brought me my glasses. All I could do was laugh because they gave me another pair of clear glasses. I knew that all these trips to the store were no accidents. They were sticking it to me for getting upset with them. On September 28th, I finally got my tinted glasses and I even picked up rose tinted glasses, when I asked for smoke-tinted glasses. But I took them so that I could go on vacation. I don't think I'll ever go back there again. Sorry, the price was right but your employees and manager were wrong.
I was happy with the eyeglasses I purchased from Sears. I had trouble with Vision Works with the coating coming off before six months while I did use products to clean. Exactly 1 year from date of purchase, the glasses from JC Penney broke in half. I paid over $200 for them. It seems like consumers are always being taken advantage of. I will not pay over $200 for glasses because of this. The best eyeglasses place is "For Eyes", they will put lenses in old pair for you and their prices are reasonable compared to other eyeglasses places.
When I needed a new pair of glasses, I went to Visionworks because it was one of the major brands on my insurance. After I got there and had the exam, I looked at frames my insurance covered. Then I went to the sales person and she guided me through the steps of the purchase, but instead of Varilux lens, she told me they had a lens that compared to them, it would not cost the $440.00 like Varilux did. But if I had any problem adjusting, I would have to pay for the Varilux lens, which is again $440.00. So I went with their brand because of the saving. The total was $373.00 with their brand, which would have been $580.00 with the Varilux.
Well, after they called and I went to pick up the glasses, I had no real problem adjusting to them, that wasn't the problem. The lenses had already or had a bubble in the lens just above where I looked. I called and complained about the chipping and was told I had to pay for new lens and it would cost $270.00. These glasses were two weeks old by this time. Well, during the next week, they developed another one of these anomalies directly in the eye line I used, mostly in my left eye. Now my left eye is not the prominent eye, but it still bothered my vision. I ended up going to Walmart and buying a new pair of glasses with lens just so I could see.
I contacted several of the stores personnel never getting the manager or was told he was not in. I did see the optometrist walking in the mall and told them what happened. They said it was supposed to be covered and didn't understand why it wasn't made right by now, and it was three months later. I told them I had tried to get someone to tell me why it wasn't covered since I had not had the glasses a month, but no one would talk. They even said they had no record of a complaint on them from me at any time.
Up until 20 minutes ago I was a loyal customer of the Vision Work store located at 700 South Dale Mabry, Tampa, FL 33609. I had my yearly exam fall of 2009 to get my new prescription for my contacts which I prefer to wear over my glasses. In the spring of 2010, I had to make an appointment to have my eyes checked because I was experiencing "floaters". At this time, I requested that the doctor I had been seeing write my eye glass prescription because I had been wearing them more and would like them to be as clear as my contacts. After a few months (July 2010), when I was able to get eye insurance through my company, I went and had my eye glasses updated. The new lenses were wrong and I couldn't see out of them. I went to the company that had updated my glasses and they check the prescription written by my Vision Works doctor. They said it was the prescription.
When I called and told the lady at the desk that I needed someone to check the prescription, she set me up with a different doctor. I went in to visit this new doctor today, July 19th and I was told that I would have to pay for another eye exam. I was not told this over the phone or notified in advance. I then promptly left because of the complete disrespect for me and the lack of service I received. The woman who was working the counter was extremely rude and was of absolute no help to me. This seems like a simple issue that has turned into a rather time consuming, money wasting experience for me. I will never use Vision Works again in my life time. I will never recommend anyone to visit any Vision Works store. In this day in age, when money is tight I would think turning a customer into a loyal customer would be a number one concern not treating them poorly and offering no help whatsoever. This complete lack of respect is astonishing. My time is just as important as yours. The quality of service I received was just completely subpar.
