Complain about a product or service

Sears Optical

Robert of Colorado Springs, CO October 4, 2005

On 9-17-2005 my wife went to Sears Optical and bought a pair of glasses, she was promised that the glasses would take 7-10 daysad that she would be called. After 14 days we tried to call for over 2 hours, no one answered at optical or the store managers office. The store operator told me she had no paging ability and could only transfer me to numbers. My wife and i drove to the sears store 7 1/2 miles from our home only to find a very bored looking Don Braud the optical department manager sitting at his desk. we reported to him the situation and he said i'll look see. He didn't find them out front so he went into the room behind where sets of glasses were scattered all over, he found my wifes glasses under the pile. He came out told my wife to sit down, put her glasses on made a couple of adjustments and dismissed us.

The glass in the glasses was dirty and he made no attemt to clean them. I consider this kind of service very rude and inapprotiate. It's not what i'm use to at sears. I tried for 30 minutes to find a manager and finally an employee found him for us. He was a floor manager and told us he couldn't handle the problem but would report it to the store manager. On monday 10-3-2005 i tried to reach the store manager from 9:00AM to about 3:30 PM, i finally got hold of the same floor manager, he remember me and said the store manager was in a meeting. He said he would tell him. Thers still no contact and or acknowlegment.Thats why i'm writing this hoping someone from sears will contact me.

Leoria of Crosslake Twp, ME September 16, 2005

i went into to optical dept to have my glasses fixed and no one was there this was 9;!0 am the gril at the photo studio said she would be right back. i waited 15 min. and when debbie arrived she was carrying a cinnamon roll a bag and coffee from tim horton's in the mall. I just can't beleive that you just arrive at work and need a break to go get this. when i asked her to fix my glasses she said i'll have to get the boys out back to drill this so it can be fixed when i asked how long she said,well i need more than 5 min. i said okay how about 1/2 hr she said fine. when i walked around looking for my friend, debbie sat down to eat her breakfast i guess that's what you call it. i feel that customer's come first and she should have taken care of the glasses first and not feeding herself.

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