Sears Optical

I have been an optician/manager since 1985. I have always taken pride in my job and how I treat my patients. Unfortunately, I lost my job over 1 year ago and have been looking for work within my field, which has proven to be difficult because I am now much older and the job market is scarce.

Yesterday, I had a job interview at Sears. I was shocked to learn that Sears is using inferior products, charging patients high prices, charging patients for warranties, charging patients for remaking glasses which they've purchased warranties for, that it takes over 2 weeks to get glasses back from US Vision, and that most of the glasses received have to be sent back because they are not made correctly!

They were thrilled that I have so much experience, that I have a great personality, that I am bilingual, that I care for my patients, and have excellent work ethics. My mouth dropped when I was told that because of all the above, that they would offer me a whole $8 per hour! I almost jumped out of my chair and ran! After seeing that I was not going to belittle myself with such a ludicrous offer, I was then offered $9 per hour! I told them that I make more on unemployment!

Suddenly, I was offered $10 per hour. I asked if this was a full time 40-hour per week position and was told that it is a 35-hour per week position plus commissions, and that they planned to fire the manager and raise me to that position and pay me by salary. I was actually going to take the offer. In fact, I even went to a lab to take the required drug test. I would not hire a receptionist for $10 per hour! I am desperate for a job, but after reading the reviews from patients and employees, I decided that I'd rather work at a chicken coop, than work for Sears!

I love working with my patients. I love giving them excellent products and services. I love doing my job to the very best of my ability. Patient satisfaction is my main goal. From what I have seen and read, Sears is nothing more than a huge corporation which focuses on profit and profit alone, pushing employees to talk customers into filling out credit card applications. Due to this, they are losing good customers and good employees.

Because I care, let me now give you all a bit of consumer knowledge before you buy eyeglasses from anywhere, because knowledge is power:

1) Most frames have at least a 1-year manufacturer's warranty. Therefore, the optical doesn't have to pay for a replacement. So why are you, the consumer being forced to purchase a warranty or replacement?

2) Most progressive lenses come with a scratch resistant coating. Therefore, do not pay extra for scratch resistance, because it already has it! And, it is already warrantied for at least 1 year! I recommend Varilux Progressive lenses because my patients and I hardly ever had a problem with them. If you are told that you're getting Varilux lenses and are having a problem, go to a different optical and have them check if they are Varilux. All progressive lenses have laser markings, which tell what brand they are. I've had many patients who go to discount or big chain opticals, are told that they're getting Varilux lenses, come back to me because they can't see properly, and find out that they were actually sold an inferior product . Good luck getting a refund after that.

3) Anti reflective lenses. There is an anti-reflective coating that can be placed onto lenses, such as tinting your car windows. This is the type that bubbles and wears off. Keep away from them! I recommend purchasing Crizal Anti Reflective lenses. They come with a 1-year warranty and will not bubble or peel off.

4) There is absolutely no reason why a pair of glasses should take at least 2 weeks to make, unless there is a problem or the details of the lens are difficult. Also some insurance companies insist on sending the eyeglass order to their labs. Therefore, it does take longer to have this process done. But on average a pair of glasses should not take more than a day or 2!

5) Keep away from these big corporate opticals. The advertisements that they have are simple bait and switch measures. Try to find a neighborhood optical. You'll find that in the long run, the prices will be just as good. In the long run, the products will be better, and you most likely won't be ripped off!

6) These big corporate opticals mostly hire inexperienced help for very little money. They have them meet quotas as to what they should sell. The employees rely on commissions, therefore, what they push for you to buy might not be in your best interest, but in theirs.

I hope this has helped. I pray that I can find a job soon, and that on your next eyeglass purchase, you have an optician who is honest and cares about his/her patients as I do.

I am very tired of driving 20 minutes to get my glasses fixed. I bought 2 pairs of them, my money of $800 and they can't fix the one pair right. What is going on? Every two weeks, I have to go back with the one pair. So, if this time it does not work, I am getting my money back and going somewhere else more professional.

Omg, this is the most unprofessional place I have been in years. We went there and told us our glasses would be in in 12 days. It's been two months now and they're not in yet. Really bad place. If we go to get sunglasses, it's because we need a watch service in Phoenix, AZ (Desert Sky mall). Don't waste your time for saving a couple of bucks. Go to another friendly and professional place.

I purchased my glasses on April 20, 2012. I was told they should be ready in about 10 days. I called on the 10th day and then was told it takes 2 weeks. I called again today, May 3rd, and was told that my glasses were in but did not pass "optical inspection standards" (whatever that means) and that I would have to wait another week or 2. Meanwhile, I have no other glasses as I lost my old ones when I was traveling in March. I told them I have trouble seeing without glasses. I really don't know what I am going to do. There was no response, just silence. I thought I would go to Sears because of the well known name and it would be the best place to make an important purchase like this. I was wrong and will never buy glasses from there again.

Better than expected experience making a return - I purchased two pair of frames with progressive lenses (one was sunglasses) on 2-2-2012 from Sears Optical in Ocala, Florida. I made it clear that I wanted a wide range of focus because I'm often at a computer. When I first went in, I asked for Transitions lenses but was told that Transitions do not darken inside a car.

Two things went wrong. Unlike progressive lenses I've had in the past, my new lenses possessed a very narrow range of focus which bothered me a great deal. Trying to deal with it, I made a concerted effort to be patient and tried to allow myself time to get used to it. Then, last week, after talking to some backpackers atop Mt. Mitchell in North Carolina, I learned that there is a Transitions lens that has been available for at least two years that is slightly tinted in artificial light, darkens a bit inside the car and gets darker outside in the sun. It is called the Transitions EXTRActive lens. Of course, I was unhappy because it met the description of what I wanted in the first place.

I called the Transitions company and spoke to a consumer support representative twice in order to be armed with accurate information and then today (4-25-2012) drove to the Sears store to issue my calm and polite complaint. I stated in no uncertain terms that I desired a full refund ($669). The refund was accomplished without hostility or argument or even debate.

So - though I'm not happy that I purchased glasses that did not suit my preferences or needs, at least in part because I was misled, I am elated that the full amount was returned without any hassle whatsoever. I'm 72 years old and have shopped at Sears for as long as I can remember. I will continue to do so. As to why they did not simply offer to provide what I wanted - it appears that the store did not handle that particular lens. There is a chance that the saleslady did not know about the specific lens but I rather doubt it. Incidentally, she was there today and even helped with the transaction. Not one bit of negative dialog or body language or excuse-making occurred. I was treated with utmost courtesy.

On 2/22/2012, I purchased new frames and lenses at the #1378 Stow Community Shopping Center store in Stow, Ohio in the amount of $319.00. After initial fitting and adjustments were made, I left with my purchase. I was informed that I would have to "get used to them." I tried to the wear the glasses and found them to be improperly fitted. I couldn't read with them.

I returned to using my old glasses and immediately returned to the store for service. Adjustments were made, and I still couldn't read with them. I called the store, and they had me return for correction, which I did (I live approximately 12 miles from the store). To make the long story short, I returned 7 or 8 times and saw 4 different staff members, each one working on the problem to no avail. I was finally told to return to my ophthalmologist for corrections if necessary.

On 4/ 23/ 2012, I went and they examined my glasses, and the glasses were found to be properly prescribed and ground. They did however find that the frames were extremely out of adjustment. I told them that I would return to your store and have this done. They offered to make the repairs at no cost and saved me further inconvenience. Please be advised that I feel that I should not have been put through a procedure of this nature. I am totally dissatisfied with your service and the response given to me. Thank you for your interest in this matter.

The eye exam I was given by Sears Optical resulted in an incorrect prescription. After many trips to Reno to rectify the matter and getting no results, I contacted North Lake Eyecare in Tahoe City, California. I had another eye exam, received my new glasses and have had no further vision problems. I was told by Sears Optical that I would still have to pay for the original eye exam. I was told by their company to send all my information including copies of the two eye exams to Sears Card in Sioux City, SD which I did. I have just been advised that department doesn't handle complaints. Does their right hand know what the left is doing?

Pushing product & won't refund: On 2/15/12, I went into Sears Brandon Town Center (which I love) and had an eye exam, and I also fitted for glasses. My vision was fine up close, but I needed glasses for driving. The gentleman who helped me pick out glasses told me I needed bifocals. I was unfamiliar with them (I haven't worn glasses in years.), but he set me up. He told me I needed progressive and that it would be $70 not covered. Well, since I needed them, I had no choice but to pay. When I finished, I called my mother and told her the price. She told me I could have just gotten regular bifocals with the line at the bottom. I was never offered this, so I immediately (within the hour) called the store to change it. Tom (the manager) was very abrupt and told me I couldn't do this because it was already sent off. But if I was not satisfied, I could return them and that it's no problem.

I returned to the store on March 10 and spoke with Brenda who was extremely nice. She explained to me how the progressive lenses worked and that I should try them more. She wanted nothing more than to make sure I was happy with my purchase.

I tried them for an entire month, but I still was not satisfied. So on April 9, I returned to the store and told Tom that I wanted to return the progressive lenses and just make them single vision. I wanted a refund for my purchase of the progressive lenses, since I was not satisfied; but he told me he didn't think they did that. Since I did not have my contract in front of me, I left the store and left the glasses with him. When entering my car, I read over my contract which states I have 90 days (they told me 30 days) satisfaction or money back guaranteed. I tried calling immediately, but the phone was busy for over an hour. Then on 4/10, I called the store and spoke with Brenda who again was very pleasant. She told me they do not give partial credit on just lenses. I told her then that I would rather return the entire pair of glasses and get a full refund. She said she did not want to lose me as a customer and would check into partial refund and return my call.

On 4/11, I still had not heard back. I tried calling several times but could not reach anybody. On 4/12, I called and spoke to somebody new about the situation. They put the phone down and told Tom the problem. The phone was not on hold, and I could hear the conversation. Tom told the person that he already explained to me that he would have to contact the insurance company to see if they authorize returns (He never mentioned that to me at all). He took my number and said he would call me back.

I called my insurance company, and they stated that all Sears Optical has to do is turn in a return form. I have been dealing with this issue of progressive lenses for two months and have had about enough of it. I would like a full credit on my glasses.

Lack of compassion: I broke my last pair of glasses and went to Sears. I had an eye exam and I picked out a new set of frames. All along, I was telling them that I broke my last pair. I pay for frames and lens. I tell them I am going to pick them up in 2 days. They proceed to tell me it will be 14 days. They knew all along that I needed the glasses now, not in 14 days. They could have told me it would be so long. Then when I went for my money back in 7 days, the sales women was condescending. She said, "Here, sign this so they don't think I did anything wrong." I am happy to say I went to another company and was treated very well.

I would like to express my dissatisfaction regarding the glasses and service that I received at the Willow Grove Mall location. A year ago in July, I went and bought one pair of glasses and one pair of sunglasses plus warranty service. Final cost is about $500 to $600. From the first, I had problems. First, it was with the no-glare coating that kept bubbling up. After re-coating them twice, I finally had to say I didn't want it. So then I just went with the transition lens, which I noticed a few weeks ago is also starting to peel away from the glass. Then, I also noticed that when they either were re-coating the glass, the frames had also peeled. Then, shortly after, the screws kept coming out of the hinge and I had to go back twice to try and have them fixed. However, the screws still come loose and I have to keep screwing them in on a daily basis. Plus, the hinges are so loose they look like dollar store glasses.

Each time I went to the Willow Grove Mall location, I was treated with an impatient attitude mainly by the female employee. Every time I went there to get my glassed fixed, the look of disgust on her face was so obvious I really did not want to even bother anymore. When they could not repair my glasses, they should have just given me a new pair. I will never ever again even consider for one moment getting another pair of glasses from Sears. I have told many of my friends and will continue to tell everyone I know of about the bad service and poor quality of their product.

I had received an email saying: "We have forwarded your e-mail to our business partner. They will contact you within the next 5 business days to further discuss this matter. Once again, we apologize for any frustration we have caused you. Thank you for contacting us." Well, that was December 12, 2011 and no one has tried to contact me. Then you hear that they are filing bankruptcy. Now, I wonder why! But now they are promoting their optical offers again on TV - believe me, it is true when they say, "Buyer beware."

I got the exam and was okay, but I wanted just one pair, not two. Okay, I had to take two. I got them and one pair isn't what I wanted. I tried to get my money back, but I was told both pairs or go with the cost of one pair, which I could not afford being a senior on a fixed income. My point is this should be told about return. Satisfaction guaranteed? Where does it say on my receipt that both pairs have to be returned when it shows that I paid for the glasses separately and not together? Can somebody answer that for me? I will voice my opinion on Facebook for sure.

Sears Optical at 4570 Poplar Ave. Memphis, TN - I made an appointment for an exam and to pick frames. Once this was accomplished, it took another 1.5 hours for Customer Service to put the order into the computer so we could pay. They had not been trained on the new software! It took a total of 2.5 hours to get an exam and glasses ordered - ridiculous. I went back to get an adjustment on the frames at 11:45 a.m. to find no one in the store - no sign. I waited 20 minutes and gave up.

The temple piece is too short and the glasses don't sit correctly. I called the store to get an appointment (since you can't count on them being there) to find out they do not make adjustments to the temple length or replace the part. Are you kidding me?! The CS person said they do not make adjustments or change temples, what you buy is what you get. All well and good. But shouldn't he, as the professional, told us these frames didn't fit and we should pick out something different before going through all of this.

As loyal Sears customers since 1972, we feel ripped off. As the CS person said on the phone, we could bring them back and get a refund. He wants all of his customers to be happy. If that is true, then he should have fitted the glasses instead of jerking us around. We are not going back to this Optical department - even to return the glasses. Every experience with them has been bad and we are not subjecting ourselves again.

I arrived for my appointment and had to wait 15 minutes before I was helped. And when I was helped, I was told that my insurance didn't go through and that I can pay $138 for the eye exam. I then got on the phone and called my insurance, and I was told that Sears is one of my providers. I told the receptionist what my insurance said. She then said, "Well, she wasn't the one who called my insurance; whoever worked yesterday called."

After another 15-minute wait, I went in the room to see the doctor, who didn't sanitize his hands, didn't explain what he was doing at any time, and didn't clean any equipment or tool that he used. I felt like I was bothering him for services I paid for. And then what I thought was the rudest was he put drops in my eyes and didn't explain what the drops were. As I left the appointment and walked outside, my vision got blurry. This was the worst eye exam I ever experienced. I would never recommend this Sears to anyone. I still can't believe I was treated like that.

I bought regular glasses and sun glasses from Sears optical. Sunglasses were replaced because I couldn't see out of them. My regular glasses have a haze/film on them. At first, I was told I didn't clean them right but they did replace the lens for an additional $145. Three days later, the same kind of haze/film was happening. This is a bunch of **. I am on a fixed income. I cannot afford this. I cannot wear the glasses unless I clean them every hour or so. I was told there is nothing more they can do. I decided to take them to court. My court date is March 22, 2012. I am asking for all my $744.98 back plus court fees. I'm tired of running over to Sears for them to tell me it's my fault. Hopefully, the judge is going through the same runaround. For all of you with complaints, settle in court.

2 pairs of no-line bifocals for $99 is a big fat lie! I just purchased a pair of no-line bifocals with a discounted frame, and Sears charged me $280! And I did not get any extras, such as transition lens or anti-reflective lens. They said they were saving me $40 over what my insurance company would pay! They charged me $200 for prescription lens. So it's over $522 later. I'm feeling really ripped off! I really want to cancel the order, but it took me 2 hours in the store between my eye exam, trying to find the right pair, and waiting to be taken care of by an optician. I do not believe I'll go back to Sears for glasses again.

I needed one pair of Transitions bifocals; they are very expensive. I was offered a second pair of glasses for $89, which was recommended to be sunglasses, as transitions don't work inside the car to change to sunglasses. I have a very small face, and they had almost nothing to fit me. But I finally chose something. I waited 2.5 weeks and finally got them, and the original pair, the one I needed, was giving me headaches.

I decided that the large frame might be the problem. They have no other frames to fit my face. They offered to give me the $89 back, but this was my most important pair, they cost about $300. This went on and on for six months, and it has been a very, very bad experience with everyone passing the buck and no one was calling me back. I am writing to the corporate office and hitting the internet, I have to wear my very old glasses until this is resolved, and I can hardly see through them.

I purchased two pairs of glasses from Sears Optical in Fort Collins, Colorado. The price was low but the quality was horrible. From the beginning, the prescription was wrong. They doctor re-examined my eyes, made a minor change to the prescription. Over the next four months my prescription was "tweaked" at least four more times. There was a little improvement but it still was not right. I finally gave up and accepted the glasses. I would not recommend Sears Optical. You get what you pay for.

I scheduled an appointment for glasses online. I called the Ridged Park; they said I had no appointment. The lady was so rude and didn't let me get a word out. I heard bad things about this place and still gave you a chance.

I paid $229.99 on a $99 sale to get Ultralight EZ Clear Progressive Prem with EZ Premium Clear MF coating. I wear my glasses from the moment I wake up until I go to bed so it is hard for me to get them scratched without my knowing it, but they have several scratches all close together. This happened in less than 90 days, but Sears Optical at Virginia Center Commons, Glen Allen VA, will not do anything about this.

I purchased a pair of lenses (I already had the frames) on January 11, 2012 from the Austin store, located at **. It is now January 27th, and I still haven't received my glasses. They charged me $100, because I didn't buy the frames from them. They are telling me that it is taking so long, because it is the first of the year, and people are trying to get their benefits from last year, and others are getting their new benefits for 2012. I don't feel that is my problem. I was told that the glasses would be ready on the 20th of January, but they keep making excuses. I will never purchase glasses from Sears Optical again, nor will I advise anyone else to.

I went to Sears Optical with a coupon for two pair of glasses for $99.00. Before I left, it had increased to $174.00. I asked the person in charge, how much the whole ball of wax would be because I'm on a fixed income. She assured me the total was $174.00. After my eye exam, I had to pay before I went home, the price had inflated to $264.00. About a week later, they called me to pick up my glasses. When I tried them on, I had to hold the reading right up to my nose to read it. They seemed discusted with me, but they did my exam again. About a week later, I picked up my glasses. I now have a pretty pair of magnifying glasses. I cannot walk in them though.

Got my eyeglasses this fall and charged them to my Sears card. They refuse to send me a bill. I have been to Sears Optical and they said they can't help me. I need to know what my payments are.

I am very discontented at this Sears Optical store in Champaign. I chose Sears Optical because of the reputation Sears has. I got my eye exam there like 7 or 8 months ago and the doctor said my power was -6 both eyes. I also got two pair of glasses at -6 there. I always have this feeling that the prescription isn't right because the doctor was very careless and didn't seem like she took care of me properly (I got the contact lenses fitting and she let me try on contact lenses on my own without any guidance or help or advice on what to choose or anything). And I was feeling very uncomfortable with the new glasses also.

But I am not used to returning things so I just came back to adjust but the staff Kellie did a terrible terrible job with adjusting any kinds of glasses (She broke my own glasses before I decided to purchase those two glasses). Also because I was feeling weird about the doctor, I did not go back for the follow up. Now I have got a new prescription and saw that the power was .5 and .25 lower than what the doctor prescribed me for (-5.5 and -5.75). The doctor shouldn't let the patient wear glasses higher than the real prescription. And eye power doesn't go down, it only goes up. That means my power could have been a whole lot lower than what she prescribes me for.

Before I went and got another test, I came back to return the glasses because in the end, I could not get used to them at all and they were extremely uncomfortable. The new store manager, Christ, was the rudest person I have ever met and spoken to. He started accusing me of so many things like "I'm trying to make things difficult for the staff and I'm lying and all that." He said one pair of glasses was too late to return and I accepted it. I then asked about the doctor and he said she almost got me physically removed from the office before. I thought it was very unsettling to hear that given that I gave more than 400 dollars to this Sears optical store. Rather than kinda explaining to me and did a better job, she wanted to kick me out. And then he said she left for WalMart in Decatur and she was no longer his responsibility or something like that. I just thought since she operated under Sears name, Sears should be more or less responsible for her.

I don't ever want to speak to him again because the encounter was very unpleasant. The nicest person to me in the store was Michael. He was very attentive and tried his best to help me every time. I would like a refund on the other pair of glasses (140 something dollars) and the eye exam fees (89 dollars). I will provide whatever information needed if you give me a email to send it to. The Sears manager (a lady, not the same as store manager) said if I found out I was wrongly prescribed, I can get refund for the glasses. She had to come in last time because I and the store manager Christ were arguing.

On a side note, I got my new prescription in Vietnam and I did it two times. Still lower than what the Sears doctor prescribed. The eye exam is too expensive in the US. Please take care of this properly so as to protect the reputation Sears has long had. Thank you so much.

I purchased one on 8/1/2011. Horrible lenses. Steamed up with a bizarre haze every time I wear them. I cannot clean them, as the haze comes back. It's scratched horribly despite the fact I paid for scratch guard. Sears told me I wasn't cleaning them properly, funny because I use their cleaner! I have to apologize to people when I wear them as they develop the "haze" and I can't see. I have to wait until 2012 to get another pair of glasses because of my insurance. I think we need a class action suit on this. So many have the same complaint. I would really like my money back so I can get a pair of real eyeglasses. I am stuck with these glasses until 2011 when I can get a new pair from anyplace but Sears. How do I get a refund?

I bought glasses from Sears, 12-2010. I'm just over a year. I noticed grease-like stuff around the edges. I asked them what it was. They stated that I bought a cheap coating that turned gray, and now it is peeking off. I had never heard of such a thing. I have always ordered "real" transition lenses, and asked for it this time. It's too bad and so sad. We need another $250 for new lenses. I don't think so. I also complained that the very instant I walked outside, all of the street lights were double. I walked back in, and they stated that my eyes just needed to adjust.

They never have. Could it have been from the cheap coating? Good thing I didn't let my husband buy his pair from them, after the trouble I had. Never again. I was a customer since I was a kid, and I am 55 now. I really got scammed. I even had insurance, and they told me that the $250 I paid last year was cheaper than my insurance, but it was not true, because my hubby got his elsewhere "on" our insurance, and it was cheaper than Sears' "deal", which isn't a deal.

The lady before us was just upset about something wrong with her glasses. She was even older. She screamed: "I will never come back". The employees laughed. I didn't scream. I was nice, but as I left, I said under my breath, I will never come back".

I purchased day and sunglasses. Day glasses came back without my prescription in them. Two weeks later (really, try to see after 4 weeks), sunglasses came back without the bifocals in them. So done, I chose to take my day glasses fixed and the sun glasses was not fixed and I left. Two weeks later, my everyday glasses cracked, split, chipped. I took it back, "I'm sorry, you must have dropped them". I've been going to you since I was 15. I'm 49. Never again. I don't know how you are still in business!

On Aug. 30 2011, I went to Sears Optical for two reasons. The first reason was to check my pupil distance of my eyes. The second reason was to check the focal point of my eyeglass lenses. After the staff member finished checking my eye pupil distance, I asked him to check my eyeglasses focal point. The staff member took my eyeglasses to the counter. First, I thought he checked the focal point but he didn't. He just adjusted the nose pads and temple part of my frames. After that, I asked him why he adjusted my frames and so he tried to adjust the frame back to its original state. Unfortunately, he was not successful and I have experienced great discomfort from my frames ever since especially in the ear area. This is not acceptable to me. These frames were very expensive and before he adjusted them, I never felt any pain.

Despite five attempts by your company to restore them to the original state, they still are not right so I talked with the store manager and she told that it was a misunderstanding, but she would not replace the frame for me. I also talked with Roger, Regional Vice President and he told me the same thing. After that, I took my frame to lots of other stores that sell my model of frames to let them try to adjust them but they also were not successful. I just want Sears Optical to replace the damaged frames for me. I am not trying to be difficult. I just want to have my original quality frames that don't cause me pain everyday. I really hope we can work this out.

0 stars! I ordered glasses from Sears Optical and they were a bit cheaper than Lens Crafters, but not by much. I waited two weeks for them to come in. I had them for a couple of weeks and the coating scratched horribly. I went back within 90 days and got another pair. I waited another two weeks for them to come in. I had them for a month and the coating started to peel again. I ordered another replacement pair. I waited another two weeks for them to arrive. This time, the RX was wrong, "missing" from the lenses. At this point, they had taken out my lenses and replaced them with the defective lenses and in the process, further damaged the lenses that were already damaged!

How frustrating! Now, I am trying to write this through lenses with peeling coating and scratches from them taking them out and putting them back in. They offered me a "free" pair of glasses and said that was all they could do for me. I now have to wait another two weeks minimum for another pair of sub par lenses. I will never order glasses or buy anything from Sears again. This has been one of the worst shopping experiences of my life.

My husband and I both wear glasses. We have been going to Sears Optical for years. We purchased his glasses on June 1, 2011. The lenses were not the correct vision so we had to take them back. It was four weeks later we got his lenses. They made a mistake so it took an extra two weeks before we received them. Within that time frame, his doctor changed his diabetic medicine so in order for his vision to be correct, it has taken some time to get it under control. I was guaranteed that we would be able to get new lenses at no cost to us and now we are expected to pay out of pocket for new lenses.

I tried talking to the manager at the Bangor, Maine store but she is a wise *** mouth piece who has no respect for other people. She was very rude and talked to me like I was her subordinate. I can't believe that Sears will not honor their word. I will never do business with Sears or their optical again and I will tell all my family, friends and co-workers. I then demanded my money back for these glasses that have never been worn and I was refused that ($284). I have insurance. They picked up the difference. Total bill was $550.

I purchased new glasses/lenses the end of summer with scratch protection. After wearing for only 2-3 months, they are scratched. I returned them to Sears Optical in Bel Air, MD for lens replacement. This was a month ago and I am still waiting. I could have gone anywhere else and ordered the same item and received within 2 weeks. I will never go back to Sears Optical once I receive my glasses back. Very poor service. Will this month delay be added to my one year warranty?

I bought Tri-focals transition lenses, scratch resistant coating and anti-reflective coating in May of 2010. I was told there was no warranty and I would have to buy it extra. I would have left had it not been for being a customer of Sears for over 30 years. In July 2010, I had to have them replaced for scratches and coating coming off. Now I am having the same issues again, Sears gave me US Visions number. When I called, the lady told me they were out of warranty and they "could not" do anything. I have had over 10 pairs of glasses in the last 30+ years and these are without doubt the worst I have ever seen. I will never buy anything from US Vision again and I may not buy from Sears again.

I bought new glasses in 2009. I had paid $379.00 for them. I have the new ultralite lenses, progressive bifocals, and transitions. I had the scratch proof coating put on them. The lenses scratch horribly. I took them back and they replaced the lenses. Now the coating is coming off. The lenses are turning white around outer edges. I can't wear them. When I bought them, they didn't have an insurance plan. When they put in new lenses, they had a plan. But I couldn't buy it for replacement lenses.

Now the manager is saying the prescription is over 2 years old and they can't do anything about the lenses being defective. I've been a loyal customer for years and never had this problem before. They always seem to have a new manager there. And they like to argue with you. As a matter of fact, she called me a liar. I'm very disappointed in being treated this way.

The wall display in the store has women's frames on one side, and men's frames on the other. The frames I chose were on the men's side of the room. However, after I received my glasses, I found the frames were actually women's frames. I printed out three different websites that stated this, however, when I went back to tell the lady I was dissatisfied that I purchased women's frames, and presented her evidence that they were, she argued with me saying the websites were wrong. Then she adjusted them (I just got them a few days ago and they already need adjusting. That tells you something about the quality of the frames.), and sent me on my way with a $400 pair of women's eyeglasses.

Overall, I am very dissatisfied. They told me the glasses would be in between 7 and 10 days, when in actuality, it was over 2 weeks. They never even called to tell me they were in, I called them to find out where they were. The consequences are that, I now have a $400 pair of women's eyeglasses that are cheaply made, and Sears Optical who is more concerned about being right, than customer satisfaction.

I ordered regular glasses and sun glasses on 10/02/2011. The sunglasses arrived on 10/12/2011, but were incorrect. My regular glasses were not at the store. I reordered sunglasses using a different frame, went back in a week, they were still incorrect. I did not reorder the sunglasses. My regular glasses still have not arrived at the store. The reason the store manager and the district manager, Vincent Haley, is the lab has broken the glasses 4 times. I do not have a resolution to this issue. I have paid over $500 out of pocket and the insurance company has paid Sears. I just want a resolution!

I purchased the 2 for $99 glasses, and also the 'progressive no-line', along with the anti-scratch, & anti-glare, which ran the price up to $279. Within 3 months, the coatings were starting to wear off, and have a very noticeable mottled look at the surface. I took them back to the Sears store in Las Vegas, NV, located in the Boulevard Mall.

The saleswoman asked if I had purchased the extended warranty (no). I shouldn't need to, when this happens within 3 months. I explained, I only clean them with a soft cloth and mild detergent when needed. Now, I only wish I could go ahead and safely remove the rest of the coatings, so these glasses don't look so weird. Sears Optical refused to do anything!

Don't waste your money on these crooks. Sears does not stand behind their products, and services, like they used to. They don't deserve 1 star! What they do reserve is to be reorganized, or shut down.

My less than one year old glasses which had additional cost "scratch resistant" coatings got numerous superficial abrasions on both lenses, so much so that it was difficult to see out of. I had purchased Sears glasses with same options for years and never had problem. I called the manager on phone and he told me the problem was improper cleaning, I would have to buy new lenses.

I hate to even give a one star. I purchased eyeglasses at the Franklin, Ohio location (Middletown, Ohio Area). I spent close to five hundred dollars. I have always received cleaning package in the past, it was not offered. When ordering glasses, I was told the sale was over but wasn't. Not a friendly clerk, short and doesn't explain anything. I have purchased eyeglasses there for years, but will certainly look elsewhere next time.

They don't deserve a rating of even one. We went and ordered glasses for my husband. We told her what we wanted and she gave us a price. We agreed so she went in to input the order information. The amount came up almost double of what she had quoted. She fanagled the system around and got it to within $40.00 of the initial quote. We paid and we're told the glasses would be in 2-3 weeks.

We checked on them at 2 weeks, we were told they were in the AR department. A week later, we called and guess what? They're still in the AR department. They finally arrived, he went to get them. The same girl adjusted them, they seem to be fitting fine and then she went to clean them. She asked after she cleaned them if they're his lenses. He said "you told me they were" and she said they are smudged. The AR (anti-reflective) was coming off. She'd have to order him more lenses and they'd arrive in 2-3 weeks. He said "forget it", he wanted his money back. She said she can't do that without a manager's permission. He said to get the manager and she said she would try to.

She did get the manager and he eventually got his money back. At first, it was a reduced amount but he had his receipt with him from when we paid and we got our money back. The bad part was there was another lady there who said her glasses did the same thing and they refused to give her money back and she's been fighting ever since. When we went to order the glasses, there was a lady complaining about her glasses. We should have taken that as a sign.

Lesson: Don't go to Sears Optical!

I paid cash for 2 pairs of glasses and also for insurance, and they were supposed to be scratch resistant - not! The bill I paid was for $500.00. So, I got back to the mall to get this scratch fixed a week later and insurance didn't cover and they wanted more money. I'm a disabled woman with a fixed income. Never ever will I go back there!

Believing in Sears reputation, I ordered lens for my frames. It took 4 weeks. They were not satisfactory so were replaced in another 4 weeks. I tried to wear and adjust to them, but was not able to, so again, returned them this time for a refund.

So far, the Sears Optical Manager here, locally sales check**, says he cannot give me a refund. I am now trying to find a case manager above him or corporate office personnel who can give me a refund so I can get my glasses somewhere else.

I thought that I would have a terrible experience with Sears Optical but I am now very happy that I contacted them to resolve the issue. I hope my review will help someone else. On 8/17, I went to Sears Optical, got an eye examination and ordered eyeglasses. I have shopped at Sears for many years but this was the first time to try their optical department. The eye doctor was very nice, and so were the staff who helped me with my eyeglasses. David is extremely personable, attentive, and takes the time to help selecting frames to suit the shape of the face. Since I had bought my eyeglasses more than 15 years ago, I was very pleased with David's service. He did not rush, nor did he pressure me to finish so he could continue with the next customer, and there was another customer waiting.

A current special totaled my bill for one pair progressive and one pair of single vision at $343.99. The special also extended to a pair of progressive polarized sunglasses for $89.99. My total bill came out to $433.98. I was hesitant to pay that much money because I know that frames are ridiculously overpriced. I received my eyeglasses about ten days later. About two weeks later, I returned the sunglasses because the frame did not fit right. I returned the single vision pair because I did not need it. I asked for the single vision pair to be fitted as the progressive polarized pair so this would now be my sunglasses.

Joey told me that I owed another hundred, but since I was returning the sunglasses, that would offset the hundred. In fact, I still owe $11, which he would discount so I did not have to pay anything. I asked several times how I could be paying more for only two pairs of eyeglasses. I expected a substantial refund. I asked several times how I could be paying more for less, and Joey, patiently and politely, explained until I thought I understood the pricing. My husband was furious. He said to return everything! I don't have problems with the staff. But Sears' pricing was very dubious.

Another customer gave me a social media email address for Sears. On 9/14, I wrote to that address and also sent an email on the Sears Optical website. The next morning, I received an email from the social media department from Sears that a case manager had been assigned, and that someone would contact me in the next 24 hours. I was very happy with that. That same day, Kirk from the corporate office called me to say that he would be looking into the case and he was confident that I would be very happy with the resolution. Kirk, like David and Joey, was very professional. He reassured me several times that Sears Optical took care of their customers. I told him that I chose Sears Optical simply because of the reputation of Sears which I absolutely trust.

I think that Sears is fortunate to have staff who really take the time to be nice to their customers. I told my husband, if not for Kirk, David, and Joey, I would have returned the eyeglasses. A few days later, Giovanni **, overall boss of several Sears Optical stores, called. He was just as personable. He explained that the pricing special of two pairs affected my return/exchange so that the pricing special no longer applied. Hence, the computer calculated a price based on one pair of progressive, and one pair of progressive/polarized sunglasses. Regardless of that, I told him that I cannot be paying more for less.

First, he offered me a $69 refund which I did not agree with. Then, he said that he could refund the sunglasses of $89.99. All this time, Giovanni is very polite and patient, which I really appreciated, as my husband is still telling me to return everything. I told Giovanni that I would pay for the pair of progressive I kept, and that was $185.00, and also the revised progressive polarized sunglasses for $89.99. I based this on the fact that I bought the sunglasses only because of the special. I understand that Sears might have offered the $89.99 price only if I paid for a full priced pair of progressive eyeglasses; but, I told Giovanni, regardless of whatever pricing special, I cannot pay more for less. I would pay $185.00 and $89.99 for one pair progressive and one pair sunglasses. He agreed.

Immediately, Giovanni said that he would call Joey, the store manager, to handle the refund. Joey called me five minutes later to let me know that if I wished, he could process the refund when I picked my the sunglasses. I am very happy with not only the final pricing, but also, with how Giovanni handled it. It was reassuring talking to Giovanni that he wanted to make things right. I picked up my sunglasses on 9/23. Joey processed the refund. FYI, I noticed on my receipt that the return/exchange date is no longer 11/15, but 12/22.

That afternoon, I received a call from Sears corporate office. Annabel, assistant to Kirk, called to find out if the case was resolved to my satisfaction. I asked her for a contact to provide my wonderful experience with Sears Optical. I am so happy with the service, and the sunglasses too, although I may return to have Joey or David check the lens in the sunglasses. While all this is happening, friends emailed me several links to people having terrible experiences with Sears Optical, although most of them were on the east coast, and two complaints were in California. Maybe Sears corporate could assign case managers to these customers like they did in my case.

In the midst of this, I found out about online eyeglasses and despite the pros and cons, I can understand why people try the online vendors. Clark ** swears by Zenni Optical, although some people are very upset with their service and product. People sent me information on Eyeglassdirect, 39DollarGlasses, etc. Warby Parker is like a Zappos wherein, for $95 total, you can get a pair of progressive, and their philosophy is to give back to the community for every pair that you buy from them. I don't know if I will buy eyeglasses online, but, if not for the way Sears Optical and their wonderful staff, I know I would have gone elsewhere to get my eyeglasses.

If someone wants to contact me regarding my wonderful experience with Sears Optical, please email me at **.

When I called to schedule an appointment, I asked the representative what their special was. She told me that it was two pairs for $199.00. I told her that both my husband and I needed new glasses. I asked could we both combine one pair for him and one pair for myself, and still get the two pairs for $199.00. She told me, yes. We went in a week later as she scheduled, and got our eye exams; then were told that we could not combine our prescriptions. I am one who does not like to be lied to. I told my husband to go ahead, and order his glasses--mine would have to wait. This was our first trip to Sears Optical.

I have two children that I purchased exams and eye glasses for during the month of August 2011. I have been using them for three years. I asked them to flag my accounts stating that my ex-husband is not to receive any of our information regarding visits, exams or payment. I am under a court order for my ex-husband to pay 50% of all medical bills. After giving my ex-husband the billing statement and broke down the 50% that he would owe me back, he contacted Sears in Robinson Township, PA and spoke with Cindy.

She then gave him our exam dates, how much everything cost, and the payments made. This is an HIPAA violation! Under no circumstances was she to give out that information over the phone when she had no idea who the person was. This was my information. I am the only one who have brought the kids in and his name is nowhere on anything. He doesn't have eye insurance. I have the children under an insurance that paid partially for this exam, but not all. He is now aware of how much everything was, what dates I were there, how I paid, and what my insurance is due to her negligence.

I purchased two pairs of eyeglasses. Within 30 days, one of the lens fell off the frame. Sears would warranty the defective glasses. They instructed me they would replace the lens for $80.

My first visit to Sears Optical was on June 2011. I got my exam and ordered the contacts. The doctor, Donald **, seems creepy and wasn't professional. He talked to me as if I didn't know English. He always repeats himself. I was told that my insurance didn't cover ** so I paid $300 for everything.

Between July - August, the contacts I got from them always gave me blood-shot red eyes. In August, I called them about my eyes and the lady named Debbie, who picked up the phone, was rude and with an attitude. She says that she couldn't help solve my problem because I needed to talk directly to the doctor myself. I then asked for him but she told me that I needed to go to the store because he was busy with other patients.

So, I visited them again to solve this issue. I was told to try a different brand of solution for my contacts. I also asked for my eye prescription. I received it but the hand writing was just a bunch of ** that I could hardly read it. I called them again for clarification but Debbie couldn't answer ** because of their private policy. She gave me more attitude so I told myself that they just lost a customer.

In October of 2010, I purchased glasses from Sears Optical, Bramalea City Centre. At that time, I purchased eyewear protection. The girl at that time told me, in no uncertain terms, that if my glasses got scratched or anything else during that year, Sears would replace the lens. Well, I went there today and the man asked me for another $25.00 to do the job. I was under the complete understanding that the insurance that I bought was to cover that. This, I believe, is misrepresentation on Sears Optical Part. I would not give him more money because I do not feel I should. I left the store but I do believe that my money should be reimbursed because the girl (or the man) was not being honest with me.

I had an eye exam for contacts, and the doctor was wonderful. However, he was running short on time and asked the woman at the desk to finish up as he had to be at another store. This was fine and that visit was good. However, I stopped back today as I was never given a copy of my prescription for contacts or for eyeglasses and I was interested in purchasing eyeglasses with no line bifocals. I have used Sears Optical in the past and have spent thousands of dollars on glasses. My normal store is in Medina Ohio and I have always had good service with them. However, this visit was made at the Middleburgh Heights store.

The older woman who works at the register there is named Debbie and she was a very abrupt and mean-spirited woman. I asked about picking up a copy of my prescription and was told that I should have received that after my initial visit. This was the woman who checked me out and took my money on my previous office visit, and she DID NOT give me a copy of my prescription nor did she give it to me the following Monday when I came back for my follow-up to try out the contacts and talk with the doctor. I was told that I would need to have the store that I would have the glasses ordered from, they would have to call and they would give them my prescription. Okay, so I can do that.

However, I then said "Can you tell me how much my insurance covers?". She told me and I said, "so how much would the glasses be with this special that is running?". I was then informed that I could not use my insurance with the special, but it would be about $200 out of pocket for 2 pairs of glasses without the insurance and it was only valid on a limited type of frames. Okay fine, I said. I would go elsewhere but I then said to the associate Debbie, "that must make it difficult to make many sales without the insurance". She then spun around and got loud and said, "We sell quite a lot actually, so what is YOUR problem with our special?".

I am not accustomed to being spoken to in that manner and did not appreciate it at all. That was the last straw and I will NEVER go back to Sears Optical again due to her abrupt and absolutely unprofessional actions. I am a customer and I wasn't getting snotty with her. Quite on the other hand, I was thinking she was probably having a hard time making sales with the way the sale and insurance wording was said. I do not think that was how ANYONE in customer service should speak to a customer. Others around, when this happened, were shocked also and walked away shaking their heads.

After I walked away, several of the customers who saw the exchange came up to me and said they didn't think it was appropriate the way she spoke to me and wasn't it a shame the way customers are treated by salespeople these days! I hope that you take this situation seriously and find some way to have associates with compassion and people skills as this is not the case at this location! Also, others that I worked with have gone to this location and when I returned to work after my encounter, I was telling them what happened and they told me (not just one person either) that they had ordered glasses upstairs but had been treated so poorly that they canceled the order and went elsewhere! You have a serious situation here and would be more successful in your business if you had people trained in customer service!

I purchased my glasses at Sears Optical/Aventura Mall. Pete fitted me, I ordered glasses and I had a pleasant experience. Sears then called me to pick up the glasses I ordered.

Upon arrival, I was told to wait as there were two customers ahead of me. After 45 minutes of waiting, it was my turn and they gave me my glasses, all of which took about one minute.

Several months later, my glasses needed repair, so I returned to the same Sears/Optical. Upon arrival, I was told to wait as there were two customers ahead of me. After 30 minutes of waiting, it was my turn and they took my glasses and told me they would call me when ready, all of which took about one minute.

Three days later, I called to follow up on when my glasses might be ready. After a lengthy hold, I was told Pete was not in, they had no idea where my glasses were and that I would get a call back the next day when Pete was in. I asked if they had my paperwork and was told they had seven customers waiting, one on hold on the other line. She was the only person working and that it would be best to give her my phone number and let Pete call me later. I gave my number and said thank you.

Fri 30 July I went to Sears Optical and talked to Suzie, she pulled up my records and said that it was ok to order lenses for my frames, 2 pr. Didn't have them with me so told her I would be back later.

Sunday 31 Jul pm. Went back to optical shop talked to a man who said that he couldn't make a decision and I would have to talk to Marina on Monday. Monday Aug 1 went to Sears and signed in 1:42 pm on sheet. Waited 20 min. Marina called me and I went to the desk.She said what do you want? I said I am here to get lens for my frames. She said we don't do that, and walked away. I ask her "Do you mean that I have to use an outdated prescription for these frames?" She said yes we can only use the perscription that we have on file, I am busy and she walked away. I asked her "Will you give me a letter for this?" she came back and tore my prescription off and the eye ware protection plan and gave them to me, then walked to the back of the office. I picked up the paperwork and left.

In August of 2010, I bought 2 pairs of glasses on a special sale they were offering. The young girl that waited on me was abrupt and rude. I had to put the cost on a delayed payment on my Sears card. There was a problem with my card and a payment that had not yet been processed. Her attitude and lack of discretion in dealing with the situation was embarrassing to say the least. I had to come back a second time once the card issue was resolved.

A number of frames I looked at were expensive and she would make comments such as "they're too expensive for you". I quickly made a frame choice, with the clerk constantly checking the time and the other clerk making comments about how late she was going to be for her supper break. The transaction was processed very quickly with obvious impatience.

I picked up the glasses and I told her that I thought they were a bit to wide and they needed to be tightened. With many sighs, she took about 5 minutes and said "There, that should be good now". They were still too loose, so she said "You'll have to come back another time, I have customers waiting". I explained I would be going out-of-town for 6 weeks and really needed them taken care of immediately. With many sighs, she proceeded to tighten one pair and said she really didn't have time to do the other.

The lenses scratched very easily and after coming home, I called and explained the situation. I was told "You didn't take the $ 25.00 Insurance. There is nothing we can do". I explained that I was never offered the insurance and she said, "Well, I explained it" and no she didn't. She was too busy, had she explained it, I would have not thought twice about purchasing it.

I purchased two pair of progressive glasses on Sept 20 2010. After only ten months the arm broke off, the screw stayed in place but the plastic broke, it must have been defective. I went back to Sears (I did not buy protection on the pair that broke) they said there was nothing they could do they don't carry that frame anymore(wonder why), they did not even have the common courtesy to apologize. They were rude and dismissive.

I will never shop at Sears Optical again, I understand it is not even owned by Sears. We shopped there because we trusted Sears...no more.

I went to Sears for a routine eye exam, as I'd lost my glasses. In my opinion, he was overworked and a bit stressed. He put up the chart, and at first I misread the first letter on the chart. Then he tells me I am unfit to drive in the state of Illinois. I've been driving since I was 20 years of age, never had an accident, or even a fender bender. He launches into a tirade stating I'm supposed to have my eyes checked once a year. He also asked if I had a medical doctor, to which I responded "no." Like millions of Americans, medical/dental insurance is a luxury and we must prioritize. Having a place to live, food, and basic necessities takes precedence.

This doctor doesn't know me from Adam. I work everyday, the last time I called off from my job was in 2007, I am never late and always arrive early (one hour) because I have no medical insurance, I understand I need my job. This doctor's demeanor was cold. I tried to engage him in conversation, but he wasn't having it. This Sears is located on the south side of Chicago, so the clientele is largely poor African Americans. While I may be poor, my vernacular, demeanor seems to be off-putting because I don't fit in the general mold. I got the impression that this was standard operating practice for this doctor. He seemed flustered, not outwardly aggressive, but in a quiet passive sort of way, that I could tell something was definitely bothering him.

I'm very angry with myself because I should have left. I could have easily went somewhere else to get glasses, but I'd taken a day off from work to do this. I didn't need this doctor coercing me to sign a form stating I was unfit to drive; I had driven to the appointment. This was the first time I'd seen this doctor, but in the first few minutes, I was made to feel uncomfortable and ignorant for not having a medical doctor or routine eye exams. I'm wearing my glasses on my driver's license (Illinois requirement/law). This doctor jumped to conclusions, and this is unacceptable. I left that office upset as if I'd been violated in a way because I paid $300 of my hard-earned money to be treated like crap. I hope this is a help to anyone who sees this doctor.

I went to Sears Optical to order my prescription glasses on February 25th, 2011. I placed my order with my frames and paid. I was told and it was placed in writing that my glasses would be in the store no later than March 6th, 2011. Today is March 11th and I still do not have my glasses. What is even more frustrating is that every time I call the store, I only get an answering machine. I have been to this Sears Optical or past it many times, and there is rarely any customer in it, and rarely can you even find the associate working in the store. I have left 3 messages and requested they contact me regarding my glasses as it is a about a 40 minute drive for me to go there, so I am not going to drive there if the glasses are not in. No one has ever returned my call.

I did finally get through to an associate one day at the beginning of the week, and she informed me that they would be in before the end of the week and they would call me as soon as they came in. I still have not heard from them. I phoned again this morning and waited for them to return my call with no return call. I called again this afternoon and still have not received a call back, and it is now nearly 8 p.m. Had I known it would take this long to receive my new glasses or that no one in the store would actually provide any kind of "customer service", I would have gone elsewhere. I am not happy, particularly with Sears Optical not even bothering to return my calls. They will not get my business again, and I will tell friends and family of my experience and spare them this lack of customer service or just plain courtesy of returning a phone call.

I purchased a pair of eyeglasses in May, 2010. After several months, the anti-glare and anti-scratch coating began to peel off. The optician, Ali **, said that I must have put something on my lenses. I explained that I only used the cloth which they gave me and water to clean the lens. I explained to the gentleman that I had never put anything else on my glasses. He said it would be my responsibility and it was a good thing I had purchased the protection plan, because it would cost me $25 to replace the lens. I explained that this is a defect on the part of Sears Optical and I should not have to pay anything. He was very rude and said too bad. I think Sears Optical is very rude. I requested a number to complain to Sears Optical but I have left a voice mail and have not heard back from them. I see they have had multiple problems with their coatings which they do not acknowledge.

My husband was in a car accident. He broke his neck, had skull fractures and lost an ear. His hearing was totally affected and his glasses were lost in the wreck. I called to have his glasses replaced the next morning as he cannot see without them. First, they told me they couldn't express them because they were warranty glasses. After I threw a fit if I paid the extra $10, they would offer that service, I still have not received the glasses. My husband not only cannot hear but because of the awful service from the lab at Sears he hasn't been able to see. The girl and manager feel terrible but who do I yell at? I called main number. All they would say is sorry, nobody cares what we are going through, what their lab has done or not done, how it is affecting our lives and they brag about customer service. I feel sorry for the desk workers. They take the fall for a company that doesn't care about, regular customers that help keep their doors open.

My wife had her eyes tested and ordered a pair of spectacles from Sears. The lenses keep falling out unexpectedly. I have taken them back to have the lens refitted. Now two weeks later, both lenses have fallen out. I will take them back tomorrow and hope they repair them properly. It is very inconvenient as I am disabled and use a walker. My wife has emphysema and has difficulty going to stores. Nothing of note occurred to cause the lenses to fall out.

My order was completely wrong. I did not order the glasses they made! They made the glasses that I did not want--not the frames I wanted! I even ordered two pair--one for sunglasses, and they did not make them! I had about four frames picked out. The lady kept saying that she liked the silver ones! So, that is what she ordered--not the gold frames that I wanted. She had many other customers, and I waited patiently while she finished their business. She kept ignoring me when I said that I wanted the two for $99.00.

But she kept saying that the silver ones looked best on me. My son was with me and told her that the gold ones looked best. Also, the doctor who worked there was under a pain medication and was quite distraught. I should have known that things would not work out after that experience! I told them to cancel it all! I would not be back!

I bought glasses at Sears Optical on Barrington Rd. in Schaumburg on 12-21-09. I picked up the new glasses on 12-24-09 and was handed the glasses without anyone checking to see if they fit correctly. The employee was waiting to close the store for the holidays after I picked up my glasses. I experienced headaches from the glasses being too tight on my head and had the glasses adjusted by Sears Optical in FL. Upon returning home, I had them readjusted as I was having trouble seeing clearly with the glasses. The employee bent the glasses, gave them back to me and asked, "is that better?". It looked like I had been in an accident.

Two weeks later I was still experiencing eye strain and had them readjusted at Sears again. After 4 adjustments, Dr. ****** of Sears Optical, 151 N. Barrington Rd. told me to pick out new frames. So in March 2010, I received a new frame. After 3 more adjustments to the second pair of frame, due to torquing to the right, on 12-10-10 the bow on the right side broke. I am now wearing my old glasses, which are 7 years old and have never given me any problems. I cannot afford new glasses as I am unemployed and will no longer have vision benefits after 1-1-11.

About a year I purchased glasses from Sears, I had an eye exam and was told my glasses would be in within two weeks. I went in to get my glasses and found the right eye was the wrong prescription. They gave me another eye exam. I waited another two weeks only to find again it was the wrong prescription. They said I would need another exam. I refused and said I would try to live with it the way it was. For the past year, I have had a problem driving at night and the lenses have fallen out five times. I was in Halifax Nova Scotia last summer and was unable to have them repaired at Sears. I had to go to Cosco. They had no problem fixing them. Thank heaven because I can't see without them. I will never trust Sears again. From now on, I will go to a reputable optometrist.

I went to Sears Optical to get new glasses. My husband wanted me to go to Lenscrafters in that same mall. I said no, I have gotten my glasses at Sears before and they stand by their products. Well, I got the ones ordered back. The lens was not in correct or something. I told the guy, that the rims and lens were not the same on both sides. They always had a cracking sound when trying to put them on, in the nose piece and ear piece on the right. I went several times to have them adjusted at two different other Sears.

I mentioned that they weren't right. Then the right lens fell out. I went to Wall-Mart in Bastrop, TX and they put it back in for me. Within the week, the lens fell out again. My husband tried to fix them before. Then this time, I tried to fix them. I could not. I hurriedly went back to Wal-Mart before they closed. The lady said, "I can tell you what is wrong with them. A piece at the top of the right lens is missing." She said that it looked like it had never been put in. So that's why they made the creaking noise or maybe popping. Anyways, they were defective when I got them. My eyes seem like they have gotten worse. That was a new prescription. So if the glasses were right, then my eyes should have gotten better. I had heard that the Barton Creek mall shop where I got them closed down.

I went to Sears Optical at the address above, to get new glasses. My husband wanted me to go to Lenscrafters in that same mall. I said no. I have gotten my glasses at Sears before and they stand by their products. Well, I got the ones ordered back. The lens was not in correct or something. I told the guy that the rims and lens were not the same on both sides. They always had a cracking sound when trying to put them on, in the nose piece and ear piece on the right. I went several times to have them adjusted at two different other Sears.

I mentioned that they weren't right. Then, the right lens fell out. I went to Wal-Mart in Bastrop, TX and they put it back in for me. Within the week, the lens fell out again. My husband tried to fix them before. Then this time, I tried to fix them. I could not. I hurriedly went back to Wal-Mart before they closed. The lady said she could tell me what is wrong with them. A piece at the top of the right lens is missing. She said it looked like it had never been put in. So, that's why they made the creaking noise or maybe popping. Anyway, they were defective when I got them. My eyes seem like they have gotten worse. That was a new prescription. So if the glasses were right, then my eyes should have gotten better. I had heard that the Barton Creek mall shop where I got them closed down.

I went to Sears Optical at the address above to get new glasses. My husband wanted me to go to LensCrafters in that same mall. I said, "No, I have gotten my glasses at Sears before and they stand by their products." Well, I got the ones ordered back. The lens was not correct or something. I told the guy that the rims and lens were not the same on both sides.

They always had a cracking sound when I'm trying to put them on, and in the nose piece and ear piece on the right. I went several times to have them adjusted at two different other Sears. I mentioned that they weren't right. Then the right lens fell out. I went to Walmart in Bastrop, TX and they put it back in for me. Within the week, the lens fell out again.

My husband tried to fix them before. Then this time I tried to fix them. I could not. I hurriedly went back to Walmart before they closed. The lady said I can tell you what is wrong with them. A piece at the top of the right lens is missing. She said it looked like it had never been put in. So that's why they made the creaking noise or maybe popping. Anyways, they were defective when I got them. My eyes seem like they have gotten worse. That was a new prescription. So if the glasses were right, then my eyes should have gotten better. I had heard that the Barton Creek Mall where I got them closed down.

I went back to the Hancock Center Mall Optical shop. That is the same one I went to to have them adjusted the first time. I remembered the lady. I told her what was going on with these glasses and had been since I got them. She remembered me. I had bought the warranty on them. She said all you can do is buy a whole new pair for $47.00 with your warranty. I told her no, as they were defective from right when I got them and I wanted a new pair. When I had gone back to the optical shop I got them at, the guy told me that they had deleted those frames. I wonder why. No good. So I talked to a manager at that store on the phone. Somehow or reason, he connected me with a person at Sears in La Grange, TX.

The guy said, "This lady would get back with me." It had already been over a month and a half. I've never heard from anyone. I also had called the number on the warranty folder. She said they couldn't help me with my problem. I went into Barton Creek store again the other day. I finally talked to a lady that gave me a card of this lady to call. There was a note on the closed shops window that all of their records had been transferred to Hancock center where I had gone before. I cannot find the card now with the ladies name on it. I think it is the same lady that told me I had to purchase new ones.

I just got my Sears' bill and it had separate ad for getting $20.00 off for new glasses and this e-mail, Searsoptical.com. I then found the Sears Optical complaints website. Then I clicked on this. So I hope this is the right one.

In March of this year, I went in to order 2 pairs of glasses, (#1) a progressive bifocal pair and (#2) a progressive bifocal sunglass pair. #1 was also to have the non-glare coating applied. I picked them up about 10 days later. Both pairs seemed to be fine. I've had no trouble with the sun glasses. However, when I picked up my everyday glasses, I also purchased the glass cleaner and cloth set for them.

About 3 weeks later, I began to see a lot of scratches and could even see numbers on the lenses. I also discovered on the bottom right lens, there is no vision in them. In other words, they are just plain lenses. I visited the store 3 times explaining the problems and talked to 3 different people. I was told everything from "it's your fault" to "the manager will call you".

The manager never called, and I assured them, at 57, I understand how to clean my lenses and that I've been using their product to do it. I have an old pair I wore for 4 years, and there is not 1 scratch on them. It is now Sept. and after going through 2 surgeries, it's time to see that this is taken care of. I spent a lot of money for these glasses, and I want them fixed or my money returned and I'll go somewhere else. At 57, I am on a fixed income and trying to see through these glasses has been very difficult. I have been treated with indifference and have had to use them for the past four months, because after my first surgery, I've been confined to a wheelchair. The access I have to being taken anywhere is small and still no one at Sears wants to help anyway. The strain on my eyes is considerable. If my old glasses were the same prescription, I would use them, but they are not.

I purchase full set glasses for $349 less than 2 years later, the transition lens started to peel. Store where I purchased would only offer to sell me another set of lenses for $150. I called Corporate, person very rude, wouldn't even let me finish my story. I wrote to Corporate no answer after 2 months. I emailed them twice, no response. Beware of this product at Sears - they will not respond to any complaint you have.

I purchased two pairs of glasses (plus eye exam) on July 20, 2010. The glasses were promised by August 3, but I didn't get the sunglasses for another week and my eyeglasses until August 17. My prescription wasn't difficult, which they even said. They could care less about customer service, based on conversations with Diane while I was waiting for my glasses to come in. Diane first said she got me confused with another customer with the same name and that may be how my order got goofed up, but then turned around and blamed the lab for the delay.

The sunglasses are fine, but on August 23, I went back in to have the right side temple adjusted as it was digging into the area behind my ear. The lady adjusted them, but she knocked them out of balance. I didn't notice it at first because of the way they were resting on my hair that was tucked behind my ear. I had another errand to run down the street and when I adjusted my glasses, I realized they were out of alignment. I went back to Sears Optical immediately and after 10 tries, the lady still couldn't adjust them. They were fine before I had her adjust the temple, but now the frame is crooked. I'll wait to go back in tomorrow when someone else is there. Hopefully they'll be able to do it properly. If not, I guess I'll have to go somewhere else and pay for it. I will never, ever go back to Sears Optical again.

I purchased a pair of eyeglasses from Sears Optical. I loved the frames and they were not inexpensive at all. Within the first six months the anti scratch coating began to separate from the surface of the lens. I returned to complain and was told it was due to the way I was cleaning them (dry with a soft eyeglass cloth), and was sold a eyeglass care package containing the "proper solution". Within the next six months the separation became so severe my glasses looked visibly dirty all the time and my vision through them blurred. I again returned them and was told that since they were now 1 year old. They were not covered for any damages or defects. I was stunned. Sears has an excellent reputation for products and service. This obviously does not apply to the optical department and I will never use them for eye care again.

I bought glasses at Sears Optical in January 2009. The frames broke within 6 months. I had to pay 50% retail to replace. For the past 6 months, the inner and outer coatings have been progressively separating from the lenses. When I complained, I was told this was due to scratches. Now, I am sure all 18 month old glasses will have scratches, but the coatings should be fused to the lens and not come off the lenses in big chunks. Buyer, beware. Whoever has the Sears lens contract must have been the ultra low bidder.

I bought Sears glasses for my 17-year-old son in mid-April 2010. I paid for a one-year extended warranty also. It took over two weeks for the glasses to come in, so that would be late April/early May. Last week, one of the side "arms" just broke off the frame as my son took off the glasses. My son and I went into Sears Optical today to ask for a refund.

I did not want the same glasses again as they obviously cannot take normal wear. The woman Cris ** was so nasty to us. She said they would replace them for an extra $15. I said I did not want them replaced, I just wanted the refund. She said, "No refund after 90 days because they are broken, they are unwearable." I said, "Yes, if they weren't broken, we would not be here. She refused to refund my money ($306.00).

I also said that the 90 days was barely in effect but she argued that the date is effective from the purchase date. I said that it makes no sense because two weeks of that period, the glasses were being made, not physically in our possession. She said, "Too bad." I said also that frames should last more than 3 - 4 months anyway! She said, "Well, your son picked these frames," like it was his fault they broke!

I said, "The frames were not marked fragile-handle with care, there is no way a customer can know in advance the frames are going to break!" She still refused to give me a refund. She was not saying anything in a nice pleasant manner. She was rude and had a nasty tone and called us "**" at one point.

She should be fired. Sears should give some other company their optical department lease. I know the Sears Optical is a contract place (i.e, she does not work for Sears) but it says Sears Optical all over the place, and customers assume the optical department is actually part of the Sears brand.

On October 22, 2009, I purchased a pair of sun glasses and a pair of regular glasses. My bill which was paid amounts to $429.98, The left lens in my glasses have cracked on the very top, the manager at Sears said they could replace them for $69.50. I know whom ever put the lenses in my frames is the reason they have cracked. Now, my right lens has cracked. The manager told me that since I did not purchase insurance on my glasses they could not do anything. I'm going to have more glasses before my year is up for them. I will never buy glasses or anything else at Sears. My credit score is 803, and Sears canceled my credit card because I had too many inquiries on my credit.

I bought a pair of glasses from Sears Optical. I did not have them a month before the lenses fell out. I took them back and was told that I had to pay $45 to repair them which I felt that I should not have had to pay but did anyway. Well, the lenses fell out yet again! I feel that I should get a refund from the glasses along with my $45 back. They sell poor quality merchandise and make their customers pay extra for repairs.

The lenses on my glasses fogged up, took them back and they said it had been 16 months since I bought them. My glasses had been getting worse as time went by I thought I scratched them, but the coating was deteriorating. I was told Wal-Mart lens cleaners did it. I have been wearing glasses for 24 years. Was told ammonia in the cleaner did it. I took full strength ammonia and put it on my old glasses and nothing happened. Took them back two weeks ago and no call yet from Sears.

I got a pair of eyeglasses from Sears. In less than three months, they were broken. One of the nose pieces broke completely off. When I went back, I had to pay a $15 reorder fee. I have a two-year warranty, but that don't matter. They still wanted the $15 and are letting me use what they are calling loaner frame. Well, I have worn this loaner more than four weeks and still no call about what I paid for. Maybe that's why it broke so soon, they were worn by someone else.

Bought new glasses and found out there is a coating on them which is coming off. I took the glasses back and was told I could purchase new lenses for $150. No attempt to correct the coating problem. I had never ordered coating for my lenses. They made no attempt to help me. I paid over $500 for the glasses. Do not go to Sears for glasses.

I have a small crack by the temple. I have taken care of these glasses and when I took them back, they said since I didn't purchase the warranty I would need to purchase new lens. For the price of new lenses, I can purchase another pair at a different store. I will not go back, it seems Sears does not use the 100% satisfaction guaranteed.

My son bought glasses from Sears about a month ago and the frames broke already! After a "friendly" complaint, we were told that we were out of luck because we didn't purchase a warrantee. I've heard of paying for 'extended warrantees' but apparently they don't even have a standard free 90-day warrantee like any good product should have. It would be another thing if it was our fault, such as negligence, abuse, etc., but this was just a plain 'junky' product and they know it and won't cover it. Goodness knows they're not getting anymore of our (or our friends) business.

Poor service. I never got glasses adjusted because no one was there each time we went. Understaffed. The glasses are of very poor quality, both me and my wife have foggy glasses and we have taken proper care of them. If I were Sears, I would close the optical department if it can not do the job it should. It is better not to have one than to have one that is destroying the Sears' name. If we can't tolerate these glasses until our next eye exam in 2 years, we will have to buy more ($600). We are on a fixed income and really can't do this.

I've never really had a problem with Sears before, but when I was there a couple of days ago to order my glasses, the lady had no idea what she was doing. When I gave her my insurance form, she rolled her eyes and said, "I hate this!" So rude. To make things worse, she made me wait for her to fill out her paperwork that had nothing to do with me and that she should have had done before I got there, before she would help me. When she finally did get to me, she was pleasant enough but still made it clear that she wasn't happy about dealing with my insurance form. I told her that I didn't have a choice but to be at Sears, otherwise, I wouldn't have been there. Then she tried to force me to buy some stupid warranty. I told her no, then she said if something happened, I'd have to spend something like $250 on a new set. I told her again that I wasn't interested and that if something were to happen to them, that Walmart is less expensive and has decent deals. This lady was just rude!

On 3/17/2010, I purchased a pair of glasses and a pair of sunglasses. The sunglasses are great but the lenses on the glasses were damaged, so they ordered a new pair of lenses and put them in those also were damaged. So now I am waiting for a new pair of lenses and frames. I have spent close to 500 dollars on these two pairs of glass, would appreciate any discount on these glasses.

I ordered a pair of glasses on 3/26/10 and was told they would take about two weeks to come in. I called them on 4/9/10 and was told they were done and would be in Monday, 4/12/10, which they were not. I called each day since and they "have not come in yet, there was a problem at the lab". I was not told what the problem was. Today is 4/16/10 and was told they still are not in. They took my debit card and the money was taken on Monday, 3/29, from my account, and I have no glasses nor any word on when they will arrive. In the meantime I am straining daily working with pharmacy eyeglasses, and not seeing well at all. $300 gone for three weeks and no glasses, with very, very poor sight. Help! Any ideas?

I have been a long time customer with this particular Sears Optical and up until this past experience, I have always been happy. I purchased a pair of glasses as well as contact lens (1 trial pair as well as 6 pairs of the contacts) which were all to be ready on 3/26/10. When I did not hear from the store, I contacted them to check the status of my eye wear and was told that my glasses had come in but there were no contacts yet. After 1 week (which is now week 3 waiting for my contacts), I called the office again to check on my contacts and was told that my trial pair had arrived but not my ordered 6 pairs which I had already paid for. I picked up my trial pair and they were perfect.

At the end of week 3 (which was a Saturday), I once again called the office, spoke with Nicole and still no contacts. She advised me that she did have a tracking number but could not check on it until Monday, 4/12/10. On 4/12/10. I once again called the office and all in 1 phone call, was told by Nicole that no contacts had arrived. Then she changed her story and told me that they did arrive but the lab sent the wrong one for one of my eyes so it had to be re-ordered again and it would be another 5 - 7 business days before my contacts would be in. At this point, being totally disgusted with this receptionist, I contacted Sears Optical Customer Relations and spoke with Jonathon, explaining the situation and the 3 week. Now going on 4 week wait with no explanation on why my order did not come with my trial pair and then that they did come but weren't the right ones.

Jonathon was to call the District Manager to get to the bottom of the problem and either he or the District Manager would contact me back. Neither one did. Instead, on the same day that Nicole gave me 2 completely different excuses why my contacts were not in yet and then they were, she called to tell me that my contacts had arrived (the exact same day that they were not there/had to be reordered???). I went to the store and picked up my contacts. Tuesday, 4/13/10, I put in my new contacts and drove to work. The contacts did not seem right. I could not see properly like I did with the trial pair. Things were blurry, had a halo appearance. I am a data processor and could barely do my work that day cause I could not see properly.

I called the doctor's office and was told to bring the contacts in. I stopped at home to pick up the contacts and compared them to the blister pack of the trial lenses that I had been wearing just to find that the receptionist gave me contacts that did not belong to me. Can you imagine that? The doctor gave me the district manager's phone number and I called her, Angie. I explained the entire situation to the district manager and she told me that she had to investigate on what happened and she would call me back on Wednesday, 4/14/10. Not the least bit concerned that her employee gave a patient contacts that were not even theirs. Needless to say, Angie never called me back so I called and spoke with Customer Relations, Jonathon, again and in my opinion, got more runaround.

On Thursday, 4/15/10, I received a call from the office manager of the Crestwood Store, received an apology and was told that new contacts were ordered along with additional free trial pairs and she placed a rush on them and they would be shipped around 4/29/10. She was very nice and apologetic and I appreciated her thoughtfulness as well as the eye doctor herself.

Not only is it very poor office practice on the district manager's part to have a patient wait so long (6 weeks) to receive contacts but it is appalling that Angie, the district manager, totally ignored the fact that her receptionist, Nicole, gave me contacts to wear, knowing that they were not mine and Angie did not address this gross negligence, just ignored it as far as I'm concerned.

I should not only received the contacts I ordered as well as the additional pairs I was promised for the inconvenience, but they should issue me a full refund for the contacts for their receptionist giving me contacts that didn't even belong to me.

The Eye exam and glasses were ordered on March 17, 2010. They told me the glasses will be available in 2 weeks and that they will call me. I have called them 3 times and went into store twice. They keep telling me the glasses will be in by the next delivery. It has now been 3 weeks and they told me first it is ready then it is not. They told me they will call when the glasses come in. I keep getting the "runaround", why can't they just be honest from the get go and tell people they don't know when glasses the will be ready. I also had problem with blemishes on non reflective lenses. They also told me lenses were scratched by me.

I do not set glasses down on the lens side, because I know they will scratch. I always get regular glasses and transition sunglasses from Sears and ALWAYS spend a minimum of $500. I will no longer be doing business with Sears Optical (although this service is not owned by Sears they are an optical lab, which is what I was told by people who work at this store).

I bought 2 pairs of glasses in July 2009, one regular and one sunglasses. The sunglasses, after 2 tries by them, ended up okay. I went back a few weeks later with blurry lenses on my regular glasses and was told I had scratched them and had to get new lenses in order to see well. Same thing happened again. They told me it was because I wasn't cleaning them right.

I have been wearing glasses for 40 years and have never incorrectly cleaned my glasses! I got another set, now on my third set of lenses; and the same thing is happening! Gee, do you think it my be the faulty coatings they put on the these glasses to make them "anti-reflective"? What it does is make them look like a blurry window within a short time of wearing them. The staff was nice and everything, but I wouldn't recommend Sears Optical to anyone. Buyer, beware! Please notice the complaint just before mine. Customer has suffered the same problem!

I bought glasses and they got blurry patches within a year. When I returned, they blamed me for scratching the glasses. Obviously, they were not scratched on the inside. Their anti-reflective coating has problems and others face similar issues. I cannot use the glasses due to blurry lenses worth 200 dollars. They offered me new lenses for half price (just above 100 dollars), but I'm not going to repeat this issue with them. It is obviously their issue, so a full refund or free repair would be suitable.

I've been along with my family, a longtime valued customer with Sears for many years. I recently chose Sears for a new pair of eyeglasses. My problem is I was told that the charge for my new glasses would be a total of $249.00, relative to the promotion you were offering plus an additional fee if I choose an upgraded pair of frames. I in fact did choose an upgraded pair of frames and the charge came to $279.99. Then I was charged an additional $49.00 (on my ARRP card) for the Doctor exam. I was under the impression that the Doctor fee was all inclusive with the promotion. I needed the glasses and I felt at that time since the doctor spent an hour with me, I didn't want to create any problem with the additional Doctor fee.

However, the presentation offered to me was that all services were included for the fee of $249.00. I had no intention of sending this email until I picked up my glasses this morning. The reason I'm somewhat perplexed is that I asked if a cleaning cloth came with my glasses and I was told that I would have to buy one for $3.95. I think after spending over $300.00 for a pair of glasses, Sears should certainly include a cleaning cloth with my order. I'm in the "people" business too and I'm always looking to keep and secure a satisfied customer. Why aren't you? I would appreciate a reply.

I purchased Ralph Lauren (Chaps) frames two years ago for my expensive progressive lenses. The finish came off the metal after one year. I didn't need a new prescription so I asked Sears to replace them with the same frame. I wasn't trying to pull a fast one here. No time. They charged me half price. I reluctantly paid it. Well, 8 months later, the same thing is happening. They refuse to make good at all. I have contacted corporate headquarters. Still waiting to hear from them. I even wrote Ralph Lauren. I'm sure he would not want his name on a product like this. I was willing to get the same frame again, because my prescription is still good and I don't want to spend the money just now on new lenses and frames. They want me to send in the frames to Luxxotica so they can see the problem. Like that makes sense...If I could do that, I wouldn't need glasses.

It is not ethical and should be illegal for a company to sell a product they refuse to stand behind, especially when the product has health implications. This company should not be allowed to operate in any form of the health industry and I will ensure that none of the people I hold dear go anywhere near this company in the future. Shameful that our government would allow this to happen to the public. Loss of $200.00 and the ability to utilize a necessary component to my livelyhood (can't see)

i wnet to sears optical to get eyes checked since i was having problems with my eyes. i was given an rx for new glasses and had nothing but problems with them from the get go. so, i went back to sears complaining about the same problem and was told its not my eyes, its the the glasses.

I live in Central Florida near the Semonile Town Center Mall in Sanford, florida. Sears had a deal on eye exam and i had very little money at the time. I went in on a Saturday and had my eyes checked. I took the Script. and went to another place that had much better prices and had them make 2 pair of glasses. When i got the glasses 2 weeks later and $300.00 less than Sears i could not see with them?

I went two 6 other eye glass places and had the glasses checked with the script from Sears. The Script was way off of what it should have been! I got lucky and the optical place I had them made at took them back and i had to pay to have my eyes checked all over again! It is now 3 months later!

on april 25,2008 I purchased 2 pair of transition eye glasses-$463.99. One of these was sunglasses. This included frames for both!! I was told at the time, I could not use my existing (good condition) frames as replacement down the road. I now have a permanent gouge on my left lens. I was advised recently upon inquiring with "Lisa" that not only do I have to replace the damaged lens, but the perfectly good right lens and the frames also need re-placing!!!

When I purchased these frames (as I was told I had no choice) the understanding was any part of the frame could be replaced - not just the stems, etc. Currently, she quoted me approximately $200 (offer expiring soon of course) for replacement of lens andframes.

This is upsetting as the lenses & frames are just somewhat over a year from purchase. This is contradictory to what was said at time of purchase.

To sum up-I feel I should only be required to replace the damaged left lens at a reasonable cost.

I purchased a pair of glasses 3/01/09 paid $346.45,Told they will be ready in 2 weeks. I called 1 1/2 weeks later to see if they came in early and told no they will not be in for 2 1/2 weeks disappointed but said ok. I than call back 2 1/2 weeks later and they said Not in and do not know when they will be in.I at this point got a little upset and ask why I havent recieved a call to inform me.

I than asked if I bring my recipt in tomorrow will I be able to get a full refund? I than was told NO you can not get a refund on custom made glasses. (all glasses are are custom cut to frames) They say they have a 90 satisfaction guarantee. and there goal is to completely satistisfied with our purchase. It has now been 23 days Im out my money for glasses i purchased and I do not even have the Item I purchased. They say I can't get a refund for my purchase so I can not go else where. Even if i wanted to no i must wait another 2 weeks. I have been back against a wall and I need your help.

I am without a perscibed health item i purchased and without money to buy them elsewhere so i can do my daily tasks,without harm.I cannot drive at night without my purchase.

I have used Sears Optical for myself, my spouse and children for as long as I can remember. I recently ordered 4 pairs of glasses. My no-line bifocals for this perscription were set too high whereas I have difficulty in watching tv. I took the glasses back and wes basically told "There's nothing we can do. You'll just have to order another pair to watch TV" Considering that I've worn no-lines for as long as I can remember, and never had this problem before, I was not pleased with this responce.

However, since the problem only applies to watching TV,I desided to let the matter go, and order an inexpensive pair of glasses online for watching TV only. To do this I needed a number (the PD #) which was not included on my perscription. When I called Sears optical the optical assistant refused to give me the number. Even though I resently spent over $700.00 for exams and glasses at this location. My contention is, that since I paid for this service, I should the allowed to access that which I paid for. The Optical assistant had a very negative attitude in refusing to assist me in this matter. Whereas, I will not allow this experience to effect my shopping with Sears, as the optical dept is a separate entity, I will go back to Sears Optical only, and only when the nether regions freeze over. If it is possible to file a State or Federal complaint on this matter, I will do so.

I purchased eyeglass from Sears Optical June 23 for my husband and myself. I wear bifocal. One line was higher than the other on the left lense. It took a month to get that corrected. I finally got them back in August. My husband lenses are too strong. We found out it is the wrong prescription in the glasses. Ken said he has ordered them. That was 12 day ago. I called the office Sunday and one of the office ladies said they have never been ordered. Should it take from June to September to get the right pair of glasses.

I took my car to Sears Automotive and purchase new tires. They put 3 tires on the car that were too large and one on the right-front side that was correct. The size the tires that should be placed on the car was inside the door. They drove the car off the ramp and didn't balance the tires correctly. I received a statement from the credit department. The previous balance was $788.00 or around that amount. I paid $300.00 on the charges which showed the $300. paid, but the new balance showed $788.00.

I am wondering who owns Sears anymore. I am cutting up my charge card and will never purchase anything else from them that I can't pay for in cash. Therefore, that won't be much because I have very little money. You only get a recording for the customer service. What happened to the wonderful store of Sears?

I keep going to opitcal and Ken said he has order the correct eyeglass lenses, but we have never gotten them. No one at the store is able to find his order. My husband keep taking my car back this will be the third time. Perhaps they will put the tires on that I have paid for or I will forced to see a lawyer! My husband needs his eyeglasses for work, he hasn't gotten the correct prescription yet!

i purchased glasses from sears optical my last two pairs of eyeglasses, stupied me for returning. three years ago i was told to get the scratch proof and glare proof covering on the lenses, which i did. i also purchases a warranty. i handled the glasses the way i was told, but they scratched horribly and the glare prrof was a joke. i returned them and got new lenses. the same thing happened.

when it was time for a new pair, i was told they had really improved the scratch proof and glare proof covering for the lenses, i will love it. wrong! this time i was told they discontinued the warranties on lenses, this should have been a warning for me. needless to say the lenses are scratched and there is bubbling on them. i can barely see. i have tried to contact sears optical twice, but no one gets back to me.

i am very dissatisfied, and now have to go out and purchase another pair of glasses at my expense, because i am only covered for glasses every two years through my insurance. i will never use sears again!

On MAY 13, 2008 my husband and I went to Sears to purchase new glasses. We have purchase glasses before from Sears in Colorado and Illinois. We were quite pleased with our previous purchase. We were measured and ordered our glasses. About a month later they called and said mine were ready, not my husbands, because he ordered glass. When I went in and tried them on everything was fuzzy the sales person said this was normal and I would get use to them. (We live 35 miles from Sears, so everytime we had to go cost alot in gas). About a week later I had a car accident due to misjudgement of a fire hydrant. I have never had a car accident.

When I called Sears and told them everything was still fuzzy they told me to come back, the doctor examined me again and said they weren't right so I then waited another month and did get my glasses. My husband wasn't so lucky. They called him in about 5 times and the glasses were not right, or they couldn't use the frame he picked out, or they got broken. Finally on AUGUST 15, 2008 they said his glasses were in and ready, when he tried them on he couldn't see anything out of them. When he complained they said he would have to get use to them (sounds familiar), he having learned from my experience with the accident said no, I have never got new glasses that I couldn't see out of. He then had to go back for another examination, the doctor told him she doesn't understand why he couldn't see out of them and actually made him feel like he was lying. She said that it was probably his diabetes, now he's had diabetes since 1985 and is only on a pill, he has gotten many glasses during this time. They said there was nothing more that they could do and offered him a store credit.

I went over today with the receipt and they credited back our account, for his glasses. I have never had such an incompetent experience with purchasing glasses and I have to tell you we shop at sears quite a bit. Our riding lawn mower, furniture, clothes. Now my husband who still needs glasses won't go in the store anymore since they treated him like a second class citizen. By the way the refund was just for the glasses not for the exam, which in our opinion was the main reason the glasses didn't work out. Below is a list of what it cost to purchase the glasses.

This is ridiculous, isn't it, and having shopped at Sears for 35 years [they] have now lost a good customer. Trans 7861 7255 Store 10 02600 Assoc 976050 & 975979 Terre Haute, Indiana. Below is a list of what it cost to purchase the glasses. car accident 500.00 deduction for insurance repairs were 1500.00 Trips to store 120.00 Eye exam 78.00 Aggravation priceless Time lost irreplacable My glasses 229.00 My exam 78.00 Credit for his - 229.00 - 1005.00 for one pair of glasses

I have insurance through Aetna. When I attempted to pay my bill the optical center tried to Double charge me for my glasses and contacts. My glasses were $139.00. They told me because I have insurance I would have to pay retail. $279.00. When I balked and called the insurance company the customer service person brought the price back down to the normal price. Also my insurance states I have to pay a $50.00 copay. The doctor tried to charge me $105.00. When I balked again he brought it down to $82.00. I believe I should pay what the insurance company states I should pay if not then the doctor should not accept the insurance.

My insurance stated if I would pay the $82.00 they would reimburse me the difference. When I went to Sears for the 5th time. The customer service person Joe Torres stated the doctor is refusing to sign the insurance form because I filed a complaint with my insurance company. So I can't be reimbusred by my insurance company because I will not have a receipt to send in to them. I believe this is a bait and switch. If I did not know any better they would have been paid double for the same thing. How many people have been swindled into paying this.

After the visit she advised me all but $40 was covered and that she could not release my prescription or the contacts when they came in until I paid the difference. I did not agree but instead told her I would have to come back with the money. When I came back later the next week she gave me my contacts. I asked if I could have a paper prescription and she said the doctor was not in and would have to have him mail me one. I never received it and now Im being billed for the $40 I already paid! I even mailed them my bank statement showing proof of payment with the first bill they sent me in error as she did not give me a receipt. They continue billing me and they now tell me that they are going to charge me another $40 in fees to transfer my account to a collections agency. Absolutely horrid. I would absolutely not recommend!

The glass in the glasses was dirty and he made no attemt to clean them. I consider this kind of service very rude and inapprotiate. It's not what i'm use to at sears. I tried for 30 minutes to find a manager and finally an employee found him for us. He was a floor manager and told us he couldn't handle the problem but would report it to the store manager. On monday 10-3-2005 i tried to reach the store manager from 9:00AM to about 3:30 PM, i finally got hold of the same floor manager, he remember me and said the store manager was in a meeting. He said he would tell him. Thers still no contact and or acknowlegment.Thats why i'm writing this hoping someone from sears will contact me.

i went into to optical dept to have my glasses fixed and no one was there this was 9;!0 am the gril at the photo studio said she would be right back. i waited 15 min. and when debbie arrived she was carrying a cinnamon roll a bag and coffee from tim horton's in the mall. I just can't beleive that you just arrive at work and need a break to go get this. when i asked her to fix my glasses she said i'll have to get the boys out back to drill this so it can be fixed when i asked how long she said,well i need more than 5 min. i said okay how about 1/2 hr she said fine. when i walked around looking for my friend, debbie sat down to eat her breakfast i guess that's what you call it. i feel that customer's come first and she should have taken care of the glasses first and not feeding herself.