Complain about a product or service

Pearle Vision

Diane of Burbank, IL January 29, 2009

Diane of Burbank IL (01/29/09)
Late Sept of 08 I purchased a pair of glasses from Pearle to the tune of 491.27. When they came in I made mention of the fact they felt loose on my face, but was told they were ok. I said ok and left. I clean my glasses twice a day with a pre-moistened wipe and nothing else. I have never dropped them, and today I noticed a scratch in my right lens. No one else wears my glasses so I know they were not dropped or banged against anything.

I went to Pearle after work and she said there was nothing they could do, I would have to buy a replacement lens for 50% of the price of a lens. I said that is riduclous because theyare only 4 months old. I showed her what I clean them with and her respones was I do not know what the cloth is made of or what type of tissue is used. I opened the package and showed her. She stuck with her answer. But was very quick to order a new lens.

I told her Pearle has lost a customer who has been going there for over 10 years, and I would take my business elsewhere. When I got home I called there to get a corporate phone # because I would like to report this to them. (tellng me a tissue would cause a scratch) The first time I called noone answered the phone. I waited and called again - a girl answered and I just asked for a main phone number for Pearle, she asked what the problem was and I told her, She said she was the one that took care of me and all I had to do was order a replacement lens.

I asked again for the phone #, she told me she would have to look, and put me on hold. After awhile she comes back on the line and tells me she cannot find her bood with the number - If I give her my phone # she would call me back. I told her I would get it some other way. If anyone is considering going to Pearle - PLEASE - go elsewhere

Dan of Montrose, IA January 22, 2009

Dan of Montrose IA (01/22/09)
A nose piece fell off and I could not get it to stay in place. My sig other took them in for me and was charged 5.31 and both were replaced.These glasses were purchased from pearle so needless to say they are the last glasses I buy from pearle vision.

Lost a customer that talks about being shafted to everyone I know.

Sandra of Sacramento, CA December 23, 2008

Sandra of Sacramento CA (12/23/08)
April or May 2007: I purchased glasses with progressive lenses. I returned three times for an adjustment because I could not see well. Each time I returned, staff adjusted the nose piece and told me that that I will adapt to the lenses. I told them that I broke my other glasses and must have the new ones fixed in time for a business trip. They assured me that I would adjust to the glasses in time for my trip.

Later, I left town in order to assist with a family business. I could not drive or work on the computer. Consequently, I visited a local optometrist who told me that the frames were too small for my prescription. She insisted that I do not drive with these glasses. When I returned to Pearl Vision. The woman at the desk looked at the glasses and immediately told me they were too small for progressive lenses. Why was it so obvious to one person when previous staff were oblivious to the problem?

Fortunately, the new person fully refunded my money. I went to Lens Crafter and purchased new glasses. August or September 2008: I returned to Pearl Vision because they had returned my money, and I like to support local businesses. I bought new glasses that should be appropriate size for my lenses. I cannot use theses glasses at night because there is something wrong with the lenses. All lights look like big stars. In addition, I cannot find my receipt in order to submit it for reimbursement on my Flex plan. Now, the store is out of business. Can you help me get a copy of my receipt? Can anyone compensate me for my problems?

The one solution that is important: I need to find the receipt for August or September 2008 purchase. At very least, I want to submit the receipt for a reimbursement from my Flex plan. Can you help me to obtain a receipt?

Joao of Aventura, FL December 20, 2008

Joao of Aventura FL (12/20/08)
My reading glasses are killing me. Went to the office that made my glasses and spoke direclty to the doctor. I was told by the doctor my lenses were made wrong. Management called me a liar saying that I want glasses for free since I already had I problem with the frame before. I never get used to my glasses, every time a called they would tell me (you will get used to it) Doctor told I will never get used to it because they were made wrong. Doctor and manager had a big argument right in front of the employees. I left the store really mad

I started wearing glasses, every now and then, having eye strain headaches and... headaches in general.

Julie of Crown Point, IN December 17, 2008

Julie of Crown Point IN (12/17/08)
On November 13th I went to Pearle Vision MERRILLVILLE. Dr.Jeffery T. provided the worst eye exam I've ever had. He told me that my vision significantly improved. I stated to him that I feel that is incorrect. I requested a re-exam, I was denied. He said that he would give me a pair of contacts that are close to my prescription. My prescription was a significant difference from my previous exam in 2005 (vision being much better than in 2005). I paid for the exam, requested a copy of the exam in 2005 and the visit on 11/13/2008, and went home.

The following morning I put in the contacts he provided me and I couldn't see. The prescription he gave me was stronger than what he wrote down on paper for me. I called the office the following morning requesting a re-exam before new contacts were ordered and that request went denied again. I indicated that I was not happy with the exam and didn't feel that I needed to waste more time ordering contacts I can't see out of. She indicated that there was no way they were going to do that and that I would just have to wait. Not being able to see affected my driving and my work.

I left to see another doctor who examined me. He said that in fact not only did my eyes NOT IMPROVE; I needed a stronger prescription than what I had almost 4 years ago. I had to pay for another complete exam before I finally did get the correct contacts. Now I am out money for another exam. I called Dr T.'s office again and requested to speak to him directly. He did call me back within a few minutes and I proceeded to tell him again, that the exam he performed was not correct and requested another exam. He not only stated absolutely no, he asked me if I was an optometrist, he yelled at me telling me that he was trying to be nice by giving me the incorrect contacts, refused a refund and abruptly hung up on me.

All I am requesting is a refund for the exam that was performed incorrectly and completely inaccurate. The second exam I paid for with another doctor resulted in a comfortable pair of contacts that I can see perfectly out of. I [had] to drive and work and I cannot do that without a correct prescription. And to have to wait close to or more than 2 weeks because of his failure in the exam is not fair and I shouldn't have to pay to have someone correct what he refused to do.

Had to pay for a second eye exam. This provided financial hardship during tough economic times.

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