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Daisy of Chester, NS February 10, 2009
Daisy of Chester NS (02/10/09)
After eye surgery in Oct '08, I left my frames (not yet a year old) at Pearle Vision to have the lenses replaced. My cheque for this service went through the bank Nov 27 '08 and my glasses were received in the mail when ready,as requested, with a note to contact them if I had any problems with my LENSES. Shortly after that I phoned to advise that there appeared to be a flaw (crack)in the right lenses and was advised to bring them in. I said it could be a couple of months before I could get to B'Water but wanted a note in the file for the time being.
In January '09 a flaw (crack) appeared on the left lenses and arranged to take them in. I was told there was no replacement on the lenses and when I objected, being it was their work and apparently improperly installed, I was told it would be referred to the manager, who would get in touch with me. She called telling me the same thing and I again objected, having had the lenses for such a short period of time and felt the work should be covered. Apparently, after contacting someone else with authority to deal with it, I was told, as a courtesy, they would be replaced. The glasses were returned to me today with new lenses, indicating there would be no further replacement, along with a coupon for 25.00 (5818) to be used by myself or a friend.
Given the fact that while I've been without my glasses and having very bad eye strain for 10 days and Pearle Vision are currently running a TV ad to buy one pair and get one free, I would take that you are in the frame business and not too concerned with servicing your work. The coupon will not be used by me or any of my family/friends. I may appear to be the 'cheap' customer but I have family that buy complete new glasses every year, and at times a second pair (not free). I had wanted to use Pearle Vision as it was in the same building of my Ophthalmologist and would save getting a drive to another area where I normally went. However, my plan will be to continue to use a 'real' eye glass business and not a franchise such as Pearle Vision.
Maybe the staff should be advised not to enclose a note to contact them if there is a problem with the work that was done and certainly not use a 'smiley face' with the signature and furthermore, not to be so 'chirpy' on the phone when dealing with adults with serious vision problems...a little maturity would have gone a long way with me. I have been unable to register a complaint with Pearle Vision on their 'unsatisfied service' e.mail site as even though it allows for 'Non-US' countries, will not accept the postal code for my address.
After my eye surgery I had to go without glasses for some time (as was to be expected during the follow up drops and return visit to have the eye checked before issuing a new prescription) but leaving them to have the lenses replaced a second time in a couple of months, meant another ten days without them. This has caused a great deal of eye strain and not in a position to do any paper work. Requiring a drive each time also meant more cost. All in all, it caused not only physical distress, but additional costs in making the appointments. This certainly is not a business I would recommend to anyone. In today's world we have enough stress and circumstances such as this should not happen. Brenda of Anacortes, WA February 10, 2009
Brenda of Anacortes WA (02/10/09)
I filed a complaint with you about two weeks ago and you so graciously posted my complaint. The store and the store manger never returned my calls. I contacted the main headquarters with my complaint, (got their Phone No. from the mall manager) They were on it right away. I got a call from a pearl vision GM at another store and she was so kind. They are replacing my glasses completly free. It pays to follow up with things, they aren't all bad. Thank you so much for your attention to this problem.
Scott of Coralville, IA February 8, 2009
Scott of Coralville IA (02/08/09)
I was searching for the Pearle website because I wanted to leave a comment on what a great experience I've had at Pearle Vision.
I have had my glasses break and the staff at Pearle has been able to repair them for me. One time they were able to make me a pair immediately on site.
As I read a lot of past negative comments I'm surprised at how irresponsible people are.
I find it funny that people expect so much out of their glasses. Tell me one thing that you use more often than your glasses? Is it so hard to imagine that you would need to get your glasses adjusted? Or the nose pads replaced? Perhaps they might need some maintenance every so often? How often do you maintain your car? Clean your house? Do you take your shoes or socks back and complain after a year because they are worn out!? Give me a break. Take some responsibility for your actions people!
Many of you had problems with your lenses or frames. Did you read your receipt? 30 day satisfaction guarantee: Pearle will exchange, repair, restyle your purchase. 1 year replacement discount.
I can totally understand some of the issues people are having. In some cases they are correct others not so much.
Once the product leaves the store Pearle Vision cannot guarantee nothing will happen to them. No matter how well you take care of them. I guarantee none of you use the right products to clean or maintain your lenses. Do you use sand paper to wash your car? Using your shirt or any other cloth is doing the same exact thing to your lenses.
I was going to leave praise for Pearle Vision but after reading so many negative comments, all I can do now is be upset at all of you. All this is probably a waste since the mods won't let it be seen!
The moral compass of our country is declining faster than the divorce/obesity rate is climbing. WOW Susan of Manchester, MO February 4, 2009
Susan of Manchester MO (02/04/09)
My husband and I have purchased many pairs of glasses over the years. in 2007 I purchased 1 pair of computer glasses and distance glasses. Within 1 month small little cracks appeared in both pair of glasses. I brought them back-they replaced them. The same thing happened within the same time period. I ended up buying 2 more pair of glasses and selected different frames, thinking there was a problem with the frame. They had no explanation.
Now I am having the same cracking problem with one lens in the distance glasses. I am still under warranty and they want to charge me 165.00 to replace both lenses even thought only one lens is cracking. They told me that they couldn't replace just one lens because of something to do wit their lab. No explanation as to why they are cracking. I told him I would go elsewhere to buy glasses because I felt there was a problem that needed addressing and they were not addressing.
I have spent Thousands of dollars there and feel as if I have been ripped off and no one will do anything about this problem Brenda of Anacortes, WA January 30, 2009
Brenda of Anacortes WA (01/30/09)
I purchased two pair of Dolche Gabana glasses from this pearl vision 1 1/2 years ago. I have since the day of purchase had to go in every 5-6 weeks to get the glasses tightened they come apart on a regular basis. When this first happened they told me it was not a big deal but they had to do the tightening with a special tool so needless to say I have been going back regularly to get them tightened. In the process they have tightened them to tight and caused fractures in the lenses both of them.
When I talked to them about it they said the best they could do was to give me 50% off a new pair. These glasses were very expensive I bought two pair and they have been more up keep than anyone should have to have with a pair of glasses. Especially Dolche and Gabana. I would like to get them replaced free and also get the information to Dolche and Gabana about the quality of these glasses that pearl vision is selling to to public. Also The glasses were over 1000.00 and I dye my hair red, it seeped into the frames of the white dolches. That is so rediculous.
I have been without my glasses because of the frames falling apart, I have gotten really bad headaches from the improper fit constantly having to have them tightened and the time and gas to have to consistantly drive there to get them fixed. We live in Federal Way during the week so it is about 15 min each way.
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