Complain about a product or service

Pearle Vision

Barbara of Bensalem, PA March 4, 2009

Barbara of Bensalem PA (03/04/09)
Purchased glasses around July 18th,2008 for my daughter who was 11yrs old. 50% off versace 212.00 instead of 424.00. She complained to me and her doctor saying they weren't right, sometimes she could see and other times she couldn't. My daughter is high maintenance, been there when she was younger bought to pair she never could see, so I thought it was her. Glasses got broke/smashed on 3-3-09 at school, she found them in her school bag like that, called pearle asked if there was insurance on them, told she would call me and let me know, never did went to the store, was insured.

Then I'm told those glasses should have never been sold to me for 50% off kids program, insurance was the same cost I paid for them, because they only cover 50% of the real cost. And it would take about week or so. I went home called my son and mine eye glass store/ eye wise, and he coouldn't do enough for us, he had her glasses done in 40 minutes, but what was disturbing was he asked her how old she was and she told him 12, he showed me the lenses and it snapped right in half, he told me he doesn't know what type of material it was, but it was illegal for her age. But then leaving the mall she put on her glases as we were going out and started to get excited and said I can see mom, look I can read the license plate on that car and those signs I can read them,

Not only did I want to cry and worry what I have done to her eyes, but my children all suffer from a Learning Disability and I have to pay double Tuition in our Archdioses School for her to get learning support. She goes in and out of her Homeroom for support. She takes Religion and Science out of her support room, and she has had to endure not being able to see the board and straining her eyes and the humiliation in school struggling with this.

So What type of eye glasses did they give her? They tell me Poly Carbonate Lenses, but are they? and the perscription did they even fill them or did she get what ever was in the case? I am so upset about this, for her eyes and her schooling. What the hell I struggle enough with the schools as it is, let alone having to pay for it.

Patricia of San Antonio, TX February 28, 2009

Patricia of San Antonio TX (02/28/09)
My husband and I went into the store to have my glasses repaired. I did buy my glasses from Pearle. In fact, it has be 20 years since we have purchased glasses anywhere else, and have always been impressed with the service. However, this afternoon the salesperson was so cold and did not even smile or say much. I told her that the glasses did come from Pearle and she took them to try and fix. After a while she asked where we bought them. I again told her at that store, so she then tried to located something on the computer. Finally she asked for my telephone number and confirmed that I was a patron, but said nothing just turned to do the repair job. My husband then asked to have his glasses repaired. She just took them, turned her back and did the job. I guess that I am too sensitive, and should not expect anymore, but this is not the feeling we have had previously. As we were talking about it tonight, we decided that we were not going back to that store, maybe we will be able to find a different store not far away from our home. Pat Fike

There ao course was no damage to us or our glasses, this is just a complant about the service. There used to be a gentleman working at this store who was so efficient and kind that we are a little spoiled.

Joni of Tower, MN February 26, 2009

Joni of Tower MN (02/26/09)
I bought Prada eye glasses on Oct 13, 2008 The model # etc. rubbed right off. Don't think this would happen with authentic Prada eye wear. No certificate of authenticity was issued either. I believe I was sold a fake pair, but of course the person at Pearle Vision did not acknowledge that and simply said the model numbers wear off over time. Ridiculous!!

Joyce of Round Lake Beach, IL February 25, 2009

Joyce of Round Lake Beach IL (02/25/09)
I purchased two pair of glasses, and I paid cash the first of the month in February, 2009. They ordered the two pair of glasses and told me to pick them up on 2-16-09. I went there and there is a sigh on the door from sheriff Mark C. C. that says that Pearle Vision hace been evicted!!! Pearle Vision has my money and the have my two pairs of glasses. The store is closed and I have no way to contact the owner to get my glasses.

I would like to know where I can pick up my glasses!!! I have my receipts, so I have proof I paid for them. That is Pearle Vision going to do for me??? I have called the home office and talked to a Christina in Customer services. She informed me that there was nothing she could do. THAT IS UNACCEPTABLE! I paid for glasses at a Perale Vision store, and they should stand by their product they owe me. The name on the store is Pearle Vision.I want my glasses.

The damage here has been to the PERALE VISION name. I sure hope you send me the glasses I paid for. I would like them.

Phillip of Okemos, MI February 20, 2009

Phillip of Okemos MI (02/20/09)
I lost my glasses while fishing in Alaska. I got a new prescription in late January, 2009. I decided to go to Pearle Vision in the Meridian Mall. I ordered a pair of glasses On February 2nd and was told that they would be ready in about a week. I called 10 days later and was told that my glassess were not ready. I went in and asked about my glasses on February 17th and was told that the lenses had been made too small and that the new lenses would be sent overnight and would be ready in a day or two.

When I got a call, from the manager who stated that the lenses were on order from another supplier and would not be ready for another 7-8 days. I went in on February 19th to get my money back. I did get a refund, but was told that I was on my own in trying to get my Medicare supplier to refund the Medicare part of the payment. My total Pearle bill was 209.95 for frames and 355.00 for lenses. Total 564.95 I went to my doctor's office and got nearly identical frames for 154 and lenses that are identical for 277.00. Total 431.00 Pearle Vision prices are significantly higher for pretty much the same glasses and the service is damn awful!!!

I'm still wearing 5 year old replacement glasses. But I learned a BIG lesson about Mall eyewear stores.

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