Complain about a product or service

Pearle Vision

Connie of Lakewood CO (04/20/09)
I had order two full pair of glasses and a replacement pair of lenes. Cindy was to fax a request for the RX from the eye doctor and when she did she would call me and I would give her my cc number. I invertently gave her the wrong cc#. I called her back 1 (one) minute later and asked her to refund that card and gave her another cc # she faxed the receipts for both transactions of 839.00 to me at work. Thinking she had done her job right, being the manger of that location, I left for a vaction.

While on vaction I learned she did not refund the account only voided in her system, causeing my account in go into rears. When I called Cindy she was very rude claimed it was not her that had made error. Two weeks later I picked up my glasses and had some troulble seeing, was told it was because of the new RX and to wear them for two days to adj. After only hours I could not wear them. I returned to the store was told to try a different style of frames. I ordered another pair of glasses and sun glasses.

When I picked them up, this time Cindy hepled me. I told here that they did not seam right. She start questiong me about the cc transaction. Which I had to explain, even thou she was the one that had done the cc transactions. At that point she made on attempt to adjust my glasses to say thank you or to address the fact that I had told her that they did not seam right. I took the glasses home tried to wear them for Two days could not. I took the glassed to the eye doctor to have him check them out and was told they had put the rx for the right eye in both lenses.

When I called about the RX in the beging Cindy told me she had the doctor tell her the rx over the phone. I took the glasses back to the store. This time Chrystal helped me she remeasured my eyes and ordered new lenses. At that, time we discovered that Cindy had writtent the rx wrong. I picked up the third pair of glassed two weeks later.

After having them on for just a few hours I discovered that they were scratched around the entire outer edge of the lenses. I called an spoke With Cindy was told she will have ones made. I told her I had all ready spent to much time and gas to refund the money and that was going to contact the corpate office. Later that night when I got home there was a message on the phone from Cindy telling me that she is not the one that had been helping me that it was some one else and that I better not tell the corprate office that it was her.

Wanda of West Palm Beach, FL April 17, 2009

Wanda of West Palm Beach FL (04/17/09)
My husband and I both purchased glasses from this store over a year ago. The lenses on my Versace glasses are junk and they cost 275.00. I only use the glasses for reading and take good care of them. The lenses became spotty and scratched. They replaced the lenses once for free but several months later the same thing happened again. They wanted me to give them another 275.00 for new lenses.

I told them I would never buy glasses from them again, so they told me they would only charge me 87.00 to replace the lenses. My husband also had the same problem with his glasses. He needs to wear them all the time. He just went to another vision place and replaced them. I think they know they sell a defective product, and do so on purpose. This place is such a rip off.

I have a pair of glass that cost almost 300.00 and they are totally unusable. I purchased a pair of reader glasses for 15.00, yes 15.00, to replace them so I can read. I cannot keep paying ransom to these people for inferior health care products.

Marta of Columbia, TN April 12, 2009

Marta of Columbia TN (04/12/09)
They are pushey people, and can't get anything right. The cost is out of this world. You tell them you don't want glar on your glasses and you get it after you told them hunder times. Buy one pair and get a pair free. What is it about 500.00 free so if I got 2 pairs that would have made it 1000.00 for 2 pairs, thank God I got one pair free. 2 eye exams the first one I couldn't see out of. (more gas) Gave them my Insurece card will get money back don't worry about it. What a rip off pearl vision is.

Elzora of Quapaw, OK April 4, 2009

Elzora of Quapaw OK (04/04/09)
I purchased two pair of glasses from Pearl Vision and I could not see out of the one pair but could see out of the sunglasses. Charlene kept arguing with me and I kept telling her I just wanted a refund. She kept trying to get me to keep the glasses. Finally she didn't even ask me but set me up another appointment with the eye doctor and told me I needed to go back to the doctor and I could just take the glasses back home with me.I didn't know what to do, so I said I don't want the non glare on my glasses this time and she said that the frames I picked had to have the non glare on them or they would cost me more money.

The truth is that I paid extra for the non glare and as soon as I got home I called and told them I had changed my mind about the non glare and Charlene told me that it was to late to change the order even though it had just been about an hour later. Finally, my daughter told her to refund the money. At first she said that she couldn't do and then paused and then she stopped and ask me how I had paid for them. I told her by credit card and she finally refunded my money. I will never go back there again.

There wasn't any loss because I had paid by credit card thank goodness. But people really need to be aware of Pearl Vision.

Bonita of Woodstock, ON April 4, 2009

Bonita of Woodstock ON (04/04/09)
After a few calls and problems getting my glasses and wasn't until I really got angry the Pearle Store was able to get them for me on a Saturday. My husband and I spent over 1100.00 in the Woodstock store and I was surprised that we did not even get a small bottle of cleaner or a cleaning cloth. I know it doesn't seem much but I have never had a problem before with any company till now and this was our second time there. I will not go back there again. I felt terrible that my husband got the royal treatment and I got the run around.

James of Highland, IN April 3, 2009

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