Complain about a product or service

Pearle Vision

Elaine of Preston, CT May 6, 2009

On April 23, 09, I went to the Pearle Vision Store to pick up my new frame I had selected 2 weeks prior. These particular frames were discontinued issue and I was to get them at "rock bottom price". Pearle Vision was to copy my prescription and have my prescription placed in the new frame. The particular date I selected the frame, Dr Mann and I got into a conversation about my employer who happens to be Dr. Mann's brother-in-law. Now, having said that, lets return to the day I arrived to pick up the new frame/prescription. Incidently, I was required to pay 1/2 of the cost up front the sum of 200.00.I wrote a check for this amount and have the cancelled check. Total sum for the new frame with my prescription was 400.00.Back to the day I went to pick up the new frame - - - Dr Mann came to me, placed the new frame on my face,asked me how they felt. I stated, they are very light, they feel good.

Dr Mann handed me a 4" X 7" card with various measurements of type on it and asked if I could read the print. I stated I could see the print but it was not clear as the prescription on the left side of the frame was pulling my eye down. Dr Mann continued to adjust the bowes of the frame behind my ears and never once attempted to adjust the glasses from the front of my face or to line up the prescription in any way. He (Dr Mann) insisted I take them home, wear them a few days and if they need any further adjustment, bring them back he (Dr Mann) would adjust them. I refused to do this stating I could not properly see through the glasses, the prescription on the left eye was pulling my eye down.

This is when Dr Mann got very irate, told me he was "losing his patience".I told him I would not accept the glasses as they were. He (Dr Mann) stated I would not get my money back. I got up front the counter as I could see Dr Mann losing control and headed for the door.As I was leaving Dr Mann called out so everyone in the store could hear stating, "I'm going to call my brother-in-law". Dr Mann frightened me. Not only did he frighten me, he threatened me. On friday, April 24, 09, I received a voicemail message from Dr Mann at 6:46PM,stating "everything looks great on the order with the glasses. I think its just an adjustment. Put them on...give it a bit of time. Wear them a few days. Have a good weekend". In no way will I ever step foot back in that store. Dr Mann frightened me, lost his composure, his professionalism,threatened me in front of other customers.

Melissa of Rochester, IL May 6, 2009

I took my son in for a Eye vision test as he has been having problems seeing distance. Being a new patient i had to fill out the info sheet for ins, medical history and such. When done this lady asked all info again and stated she was asking again for the computer. Going along she made the comment to my son that she wasn't sure what test were going to be done so she would allow the doctor to tell him that, but then she said "But i do know we have a long needle waiting for you in the back". She used her hands showing how long this needle was. I looked at her and told her please do not tell my child that went on to say you don't tell a child that and told my son lets go as we will be finding a different place to have his eyes checked and to purchase glasses. I was shocked! My husband is a ER Doc and he says it takes all kinds.

Patty of Albion, ME May 2, 2009

When I went in I picked out frames I thought I'd like ...My husband and I both were getting new glasses. It was in Oct. everyone was dress up for Halloween...It was the buy one get one free..Well I have very thick lens so I asked if I could get my free pair with the thin lens also she said no it's not in the deal...Well I asked her if I paid extra if I could do it because it would be a waste of a free pair of glasses because I wouldn't wear them ..She said NO I told her I didn't understand if I'am paying the extra to get it done your making the money why can't that be done..Well that's the way it is and that's that...So I was very upset so I let my husband do his then decided well I'am here so I went on with my order...She didn't measure them and they are too tight on my face and leave marks , I went in later after I had worn them for awhile and they said they were too small for my face , Don't you think they should have figured that out before I bought them? Never really offered to do anything about it...Also the paint on the inside of them was coming off I wanted new frames because I've never had this happen and I've worn glasses since I was 10...They said I couldn't get them it was cosmedic and the warrent won't cover that? I don't see what's cosmedic about that? Then they tried to make them bigger so now my glasses are driving me crazy on my face , I hate them.

Patty of Albion, ME May 2, 2009

When I went in I picked out frames I thought I'd like. My husband and I both were getting new glasses. It was in Oct. everyone was dress up for Halloween. It was the buy one get one free. I have very thick lens so I asked if I could get my free pair with the thin lens also she said no it's not in the deal. I asked her if I paid extra if I could do it because it would be a waste of a free pair of glasses because I wouldn't wear them. She said NO I told her I didn't understand if I'am paying the extra to get it done your making the money why can't that be done. Well that's the way it is and that's that.

So I was very upset so I let my husband do his then decided well I'am here so I went on with my order. She didn't measure them and they are too tight on my face and leave marks, I went in later after I had worn them for awhile and they said they were too small for my face, Don't you think they should have figured that out before I bought them? Never really offered to do anything about it. Also the paint on the inside of them was coming off I wanted new frames because I've never had this happen and I've worn glasses since I was 10. They said I couldn't get them it was cosmedic and the warrent won't cover that? I don't see what's cosmedic about that? Then they tried to make them bigger so now my glasses are driving me crazy on my face , I hate them.

Paying 4 plus hundred plus my husband got glaases I should get better service than this. I hate to get up in the morning and put them on and the place I got them won't do anything about them just isn't right. Then I have the other ones, Free that are sitting on the shelve never to be worn because wouldn't do what I asked them to do.

I'am hoping I get two new pair of glasses FREE for all I've been put though. I thought would be a good place to do business with but I learned it is NOT. What good is a warrent if it doesn't cover your problem and what good are Free glasses if your not going to wear them. Thank you for listening to me I just can't get over it when my glasses I have to wear everyday are driving me crazy and I have a new pair I won't wear and offered to pay more to get done what I needed so I would.

Christian of Oshkosh, WI May 1, 2009

I went in for an eye exam, which was successfully completed, but then they ended up selling me men's frames and I didn't even know it (I'm female)! I'm glad I didn't fill my perscription there. They didn't tell me that the frames were wrong for my face, so I found out later down the road that they hurt my face and caused pressure on the top of my nose and behind my ears because they are not even meant for a female's face! They ended up just selling me the frames just to make the money. I will never go back, and I will never refer anyone to them. They told me before my appointment that they take patients that can't pay for services that day (and prefer to be billed- I didn't have money at that point in time) and then told me after my appointment that I couldn't leave until I paid them! I was fortunate to have a family member rescue me and pay the bill, but I was irrate because the whole reason I scheduled an appointment through them is because they said they would bill be later for the services they performed that day, then told me I had to pay before I left!! I will never ever go back, or have anything nice to say about them.

Connie of Lakewood, CO April 20, 2009

Connie of Lakewood CO (04/20/09)
I had order two full pair of glasses and a replacement pair of lenes. Cindy was to fax a request for the RX from the eye doctor and when she did she would call me and I would give her my cc number. I invertently gave her the wrong cc#. I called her back 1 (one) minute later and asked her to refund that card and gave her another cc # she faxed the receipts for both transactions of 839.00 to me at work. Thinking she had done her job right, being the manger of that location, I left for a vaction.

While on vaction I learned she did not refund the account only voided in her system, causeing my account in go into rears. When I called Cindy she was very rude claimed it was not her that had made error. Two weeks later I picked up my glasses and had some troulble seeing, was told it was because of the new RX and to wear them for two days to adj. After only hours I could not wear them. I returned to the store was told to try a different style of frames. I ordered another pair of glasses and sun glasses.

When I picked them up, this time Cindy hepled me. I told here that they did not seam right. She start questiong me about the cc transaction. Which I had to explain, even thou she was the one that had done the cc transactions. At that point she made on attempt to adjust my glasses to say thank you or to address the fact that I had told her that they did not seam right. I took the glasses home tried to wear them for Two days could not. I took the glassed to the eye doctor to have him check them out and was told they had put the rx for the right eye in both lenses.

When I called about the RX in the beging Cindy told me she had the doctor tell her the rx over the phone. I took the glasses back to the store. This time Chrystal helped me she remeasured my eyes and ordered new lenses. At that, time we discovered that Cindy had writtent the rx wrong. I picked up the third pair of glassed two weeks later.

After having them on for just a few hours I discovered that they were scratched around the entire outer edge of the lenses. I called an spoke With Cindy was told she will have ones made. I told her I had all ready spent to much time and gas to refund the money and that was going to contact the corpate office. Later that night when I got home there was a message on the phone from Cindy telling me that she is not the one that had been helping me that it was some one else and that I better not tell the corprate office that it was her.

Wanda of West Palm Beach, FL April 17, 2009

Wanda of West Palm Beach FL (04/17/09)
My husband and I both purchased glasses from this store over a year ago. The lenses on my Versace glasses are junk and they cost 275.00. I only use the glasses for reading and take good care of them. The lenses became spotty and scratched. They replaced the lenses once for free but several months later the same thing happened again. They wanted me to give them another 275.00 for new lenses.

I told them I would never buy glasses from them again, so they told me they would only charge me 87.00 to replace the lenses. My husband also had the same problem with his glasses. He needs to wear them all the time. He just went to another vision place and replaced them. I think they know they sell a defective product, and do so on purpose. This place is such a rip off.

I have a pair of glass that cost almost 300.00 and they are totally unusable. I purchased a pair of reader glasses for 15.00, yes 15.00, to replace them so I can read. I cannot keep paying ransom to these people for inferior health care products.

Marta of Columbia, TN April 12, 2009

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.