Pearle Vision

I went and got my exam from Pearle Vision and brought in my own Coach frames so they can put the right lenses in. I went in a couple days later to pick it up, only to find out they completely snapped both the left and right side of my frames. They blamed it on the frames itself. They had told me my frames were defected, but if they were, I would've seen the "defect" before I brought it on. They offered me 30 percent off (which was a normal sale for all customers) and then offered me 50 percent off. I wouldn't go down without a fight and I called them. I told them it was their fault for why my brand spanking new frames broke.

It looked like they made the lenses too big and forced it into the frames. They then told me I could pick up a pair of selected frames at no cost that I liked, so I chose out a Guess one. Although they broke my brand new Coach frames, they told me one of the frames I couldn't get were the Coach ones. After everything was set and done, I picked up my new Guess frames a couple of hours later. He adjusted it to my face and I left. At a stop light, I took out my glasses and there were 3 deep scratches on the left lens and one deep one on the right lens. So I made a u-turn and they put new ones in in about 15 minutes. I left the place and tried on the glasses again and they completely fell off of my face, so I had to go back again.

My glasses now look like it's deformed. Both of the legs on my glasses are bent at literally a 90-degree angle and the actual frame part is bent like a "U" to fit my face. The lenses are so close to my eyes that my eye lashes touch them. It seems as if I picked out men's frames and if I did, they could have let me know they were men frames. I am not satisfied with their customer service and with everything else. How in the world can they break my frames and then blame it on my frames? It doesn't make sense.

I went to Pearle vision located at 6860 highway 6 North Suite A in Houston, TX 77084. They wrote up the prescription wrong twice. First, he didn't include my prescription for double vision. Then he wrote it up and reversed it. It cost me $241.98 for glasses that made everything fuzzy. I called them and someone said they would check it out and get back with me. Never did. I am going to make sure everyone at the senior center, church, etc. knows what kind of business they run. I may sue them.

I called for appointment and was put on hold for 10 minutes and nobody came back on. Next day, I called again, was put on hold for 10 minutes, and again nobody came back on. I waited 2 days and called again. Before I got put on hold again, I told Pam, "This is what you've said for 2 days and nobody gets on the phone." She took my number and said they would call back. Well of course that didn't happen.

One week later I decided to go in to the store and make the appointment in person. I gave my name, address, phone number and insurance to a person that can hardly speak English and doesn't know how to run the computer. Twenty minutes later, she said I have an appointment but my insurance card is "no good". Okay! I got home, called my insurance company and of course there's nothing wrong with my card, I've been active on that card for 35 years

At this point I'm done with Pearle Vision and your lousy service. I called back and canceled my appointment. After all that, I got a phone call from Pearle Vision to remind me of the canceled appointment I have. I told her I canceled that a week ago. She said I have to talk to Michelle. No, I don't. Cancel it right now. I'm done with your business You have the lousiest service I have ever seen. Never again!

I had an exam Feb. 13. I paid the balance for my glasses the next day. When I paid, I ask the young lady how long before I receive them. She and another man said about 10 days. So 11 days later, I was driving by the store and stopped in. After they did some research, they said that they forgot to order them and they would rush them in about a week. I called a week later and was told they would most likely be there Monday. So on Monday, March 5th, I got a call that someone made a mistake and it would a couple more days.

Well, today is March 9th, still no glasses. Now, with all the mistakes, I'm afraid my lenses won't be correct. I'm honestly felt like asking for a refund today! To make matters worse, the day after my exam, I recommend a good friend who needs an exam. I told him the exam was great. Now, I'm sorry and a bit embarrassed.

When I first went into Pearle Vision and spoke with Joshua **, I explained to him that I had an eye exam prescription from America's Best and I didn't know if it was an accurate exam and wanted to purchase a frame and some lens. I had a pair of glasses made at Pearle Vision and tried to wear them for about two weeks. The vision was very blurry and I had very bad headaches. I took them back and had them adjusted to make sure the bifocal was lined up correctly. Still, I wasn't able to get a clear vision. I spoke with Joshua and he recommended that I get an eye exam by one of Pearle Vision doctors and start from scratch. I would not be charged for the exam.

So I made an appointment for the exam on 2/13/12 and was advised that I had to pay $55.00. I spoke with Joshua and told him, "you said the exam would be free?". Plus at the time when I made the appointment, there was a sign in front of the store saying free eye exam. I felt that Joshua just outright lied to me and was very misleading and on the day of my exam, tried to avoid dealing with me. He made me wait 45 minutes to speak with him, while he entertained a customer talking about them living on the same neighborhood, what type of dogs they have and the different music they like. I would like to speak with Joshua, manager, and have my $55.00 refunded back to me.

I ordered some glasses with Pearle Vision about a 1 year ago and I was dealing with some life crisis and was never able to pick up my glasses. I put $150 deposit on my glasses, which total cost was $295, which left me with a balance of $145. I never received a phone call or anything in the mail, stating that my glasses were ready or they only hold glasses for a certain period of time. Well, I called them to see if they still had my glasses and someone named Lee answered the phone and said they do not keep glasses longer than 30 days, I said I don't see that on the receipt anywhere and he claimed he did not have any paper work on the glasses or anything so I sent a complaint to there Iowa customer care office and they spoke to Lee and he claimed that they called me and I never came to pick up the glasses. I spoke to Lee to try to resolve the issue by continuing with the order and getting the same glasses, Mr. Lee wants me to absorb the $150 I deposited and pay a balance of $269 in addition to the $150, so I would be paying $419 for some glasses. The problem is Mr. Lee does not want to apply my insurance which covers the frames and I also get a discount on the lenses. Mr. Lee claims he already has the frames and I will just have to eat the cost of the frames.

He wants to apply the $150 towards the frames which will only cost me $113 with my insurance and then he wants me to pay the $269 for the lenses. Mr. Lee claims he cannot go in and change the cost of the frames because he already has the frames. I think Mr. Lee still has the original order of my glasses and has the glasses I order sitting there in the store and he is trying to over charge me for my glasses. Why would I pay for something that my insurance covers. There has not been a resolution to this problem yet but I am not going to pay $419 for $300 dollar glasses.

I went to pick up three pairs of glasses today that cost me $918 that came out of my pocket, one pair for me and two for my son who were with me. Today, 2-3-2012, I had the distasteful experience of this employee. He gave me my glasses and the card and I said I was unable to see to read. He said, "Go see your doctor." I said, "Excuse me? I am aware of my script and that's what I paid. The script should be right." He again replied, "Go see your doctor." I responded, "I would never come there again," and he threw my glasses and said, "Get out. Who cares? Don't come back." Then he said, "***, you lady," and I said, "No *** you and your are an **." I requested to see someone in charge and got no response. I am going to contact my doctor asap with the glasses. I think that for what I paid I should have at least been told to leave them and return when a doctor was there or take them to my doctor. I am very disappointed in Pearle Vision. I went there specifically because I liked the selection of frames you sell. I feel that I not only got an apology but received the correct prescription that is so important to my vision and quality of life. I have a severe astigmatism and the lens must be exact or it throws the script off. Well, enjoy my $918.

Well to start off, I went to the eye doctor in Ferndale, MI on Dec 31st. I order my contacts, they are specialty contacts ones that are hard and soft. They told me they would be ready in a week. I called after a week and they said they didn't have them in. I gave them the benefit of the doubt that it was a holiday weekend. I called the following week still not there.

To make a long story short, I called them and they told me they went to the wrong facility and they would get them there shortly. They finally called me on January 21st to tell me they are in and I had to make an appointment. I couldn't make on until the 1-28-12. I made the appointment for 9:30, I got there. They were not set up and ready for me. They went to wash hands and get ready as they open the package to find out they didn't have both eyes only had my left eye. They should have checked knowing all the mistakes that have happen with these contacts. They said they were sorry. I have told them I would never go back to that eye doctor and I told how unsatisfied I was. They never said, "For all the mistakes, I can take something off your bill," or ask if I could get a pair of just soft lens for their error. I wanted to just let someone know how unsatisfied I was with the service. I will never go back again.

With the first eye prescription, by-focal lenses were made. I could not read properly. The eye doctor tested my eyes again and recommended progressive lenses. It did not work. My eyes were tested the third time. I went back to by-focal. It worked better. All the three prescriptions were different. For by-focal, it was $439.00 and for progressive it was $639.00. But when I went back to by-focal, they would not refund the difference of $200.00. It was not my fault. All the three prescriptions were different.

I went into the Pearle Vision in Augusta, GA. I had insurance so I was expecting to pay a co-payment of $10. Once they took my 11-year old daughter back for the exam they advised me that an additional $39.99 would be added for a rectina examination. I was never advised that the procedure was optional. I was led to believe that I did not have a choice in the matter. I called the manager a few days later and she could have cared less. She showed no empathy and rushed to get me off the phone and ended the call in a sarcastic manner stating, "And you have a blessed day ma'am." The manager stated she would call me back in 2 to 3 days with the corporate number.

I saw a TV ad for Pearl Vision: two pairs for the price of one. I made an appointment and went in for the exam at the Schaumburg, IL Pearl. I picked out the frames and was told that because I had insurance I did not qualify for the promotion. In disgust I had the doctor finish the exam. I explained what had just transpired with the people out front and he agreed with me that it was wrong. I left disgusted with nothing but a receipt and my prescription on a piece of paper. Is it me or is this not deceptive advertising? This is not the first time I've had problems with Pearl Vision, but it is the last!

I was examined for new glasses and new frame at Pearle Vision at Hempstead Tkpe Office in July 2012. I picked up the new glasses a few days later and wore them. The glasses were not comfortable. I was not seeing properly at all. In fact, my old glasses were better in all respect to the new one. So I went back to Pearle and explained to them. The doctors and the technicians checked the glasses and also my eyes and said some adjustments would be made to the new glasses.

I collected the glass a few days later only to find that it was even worse. I cannot see properly with them. So again, I went back and explained to the doctor and the technicians the problems I am having with the new glasses. They took the glasses, did some adjustment to it, measured my face, etc and handed them to me saying that it's now okay. It needed alignment. I left with the glass and it's still not working. I am not wearing them for fear of having an accident while driving and I cannot see properly with them.

I was given a 5-7 day wait for my "basic" eye glasses. It's now at 15 days, with no end in sight. I have never, in my life, waited more than one day for my glasses. Had I known this was a problem with them ahead of time, they would not have gotten my business! I am never using Pearle Vision again, and I'm spreading the word to friends and family.

In March of 2011, I went in Pearl vision in Dalton. Dr. ** tried several times to get my prescription right, he said that I was legally blind and that it would be hard to get the right lens that I needed. Is there anything that I could do to recover my almost $800.00 out of pocket? I went to them because they claim to be professionals, but I feel that I was ripped off, also with the BOGO deal that never happened, they gave me a percentage off of glasses that were marked down already, and never even gave me a choice on the glasses that were supposed to be in the deal. When they advertise something like this, they should hone it and give the customer the choices on which glasses or available in the deal. Anyway, I still cannot see, as good as I should be able to, and I did what they said, "wear the glasses and you will get use to them." Well, I chose to seek the advice of another eye doctor, I am supposed to receive the new pair around Oct. 15 2011, and they cost a little under $400. If there is any way that I can get my money back without costing me another arm and leg, I wished some would let me know. Thank you for your time.

I went in to the Pearle Vision Store at the Northgate Shopping Center, 339 Squire Road, Unit 200, Revere, MA 02151 (781-289-5900) to get the lenses removed from a broken frame and placed into a new frame. The frame was broken at the bridge and the lenses were perfectly fine. I even brought with me a brand new frame that was an exact duplicate of the old frame.

The salesperson offered to help and took the lenses and frames over to a counter. I told her that the old frame was useless and that she could remove the lenses by cutting the fishing line that held them in place. Instead, she picked up a screwdriver to pry the lens out of the fishing line half frame and chipped the lens, at which point, she informed me that the first lens was chipped--as though I had given it to her chipped (none of the lenses were chipped).

I repeated to her to cut the line but, again, she didn't and using the screwdriver, she broke a larger chip off the second lens rendering it useless. These lenses were Transition IV lenses and very expensive. She then explained to me that only cheap lenses chip or crack, said that she was sorry, and handed the lenses back to me. When I attempted to find out what they were going to do about it, she repeated the "I'm sorry" and asked me to leave the store. I was so astonished at the time that I did leave the store.

I went to Pearle Vision to purchase 2 pairs of glasses. I had two coupons, one for buy one get one free and a 50% off coupon. The girl told me that it would be cheaper to just buy them outright (so much for coupons). I asked her for her assistance in picking out frames. The one she picked out didn't feel right. However, she told me to try it for a week. And if I was still not satisfied, she said that I could return and pick out another frame. They did not feel right. So, I took the glasses back and told them I was not satisfied with the frame. I picked another frame out. This frame was $20 cheaper. However, she said that management will not refund. I argued that these frames were cheaper. However, she would not refund the $20.

Whoever heard of any company not refunding your money on a less expensive item? I also asked to have progressive lenses. They want $200 more to make the lenses progressive. Now the two pair of glasses cost me $800. The prescription sunglasses have a coating that is rippled and gives me a headache when using them. I can hardly wait to go back and complain about the craftsmanship of the glasses. The staff is very pushy and rude. They sit and chit chat until you interrupt their personal conversation. I will never recommend or buy from Pearle Vision again. I hope they have been turned over to the Better Business Bureau for the way they defraud the consumer. From me, they receive a minus 10 rating.

I went in for eyeglasses and contacts exam in July. They gave me a trial pair of contacts that I was able to wear for 2 weeks. They worked fine, no complaints. So I ordered a year supply. They came in August. I put a pair in and they were hazy, when I took them out, they lacerated both eyes. I was rushed to the emergency room where they gave me Morphine for the pain and flushed my eyes. I was in extreme pain and blind for 2 days. I went to a specialist and he said he believed it to be the contacts. I contacted Pearle and she said it wasn't the contacts, that I should try again. I waited a few weeks and tried again. Again, they were hazy so I took them out. This time, one eye burned. I watered and then closed. Luckily, I had medication from the last time so I didn't have to go to the hospital or specialist.

I had an appointment in the Crystal Lake Pearl Vision Center. We had one appointment at 2:45 for my daughter and one at 3:15 for myself. I got there at 2:30. It took the people an hour to try and verify my insurance. Tell me why it took an hour, when the last place I went to, it took 5 minutes?

I know that I've had my insurance for 5 years. Never once have I had to pay for all the exam and glasses upfront and then send in to be reimbursed, and that's what they came up with that I had to do. Needless to say, we didn't stay to get our eyes done. It was a waste of my time and day. Never again will I go to Pearl Vision. They should probably check out people's insurance availability before the appointment since they seem to not be able to get it done without taking an hour.

I went for an eye exam and was told that I needed glasses. I ordered glasses and upon picking up, I told them the minute I put them on that I was unable to see. I was told to please wear them for four days and then let them know how I was doing. I wore them for days, went back within three days was told no doctor was there and to come back. I again tried to wear them, but again, unable to see. I went the following Saturday, August 20th 2011 and told them that I was unable to wear it and would like to just have my money back. They said that they were unable to give me back the money for the prescription, as it was made just for me. I told them yes but it was incorrect and I was unable to see out of the glasses. I can see better with my readers.

They are not nice people. They refunded less $136.49 which I feel I am due as the RX was the doctor's error and not mine. This is awful to treat people this way and they should not be in business. I would like to know how I can recoup my $136.49.

I am 65 years old and still work a full-time job due to economic reasons. I do not have this kind of income to be throwing away $136.49.

I went to a Pearl Vision in Elk Grove Village IL 60007 on September of 2007 to purchase glasses. Upon leaving the store my cellphone rang and found out that my son had been in an accident. After getting my son home from the emergency room, I called the Pearl in Elk Grove and explained the situation and cancelled my order. The sales person was pushy and insisted I keep the order. I told him, "No, my insurance would pay for my eye exam and cancel the glasses order," and hung up.

I stopped payment on the check the next business day at my credit union. I have been fighting between Pearl Vision Corporate and the now closed franchise for years to take this "bounced check" off my credit report. I have faxed and called to no avail.

While getting the exam, I informed the optometrist that the main reason for the glasses was for reading music. It is usually a little more than arms length. I showed her by stretching my arm out. The glasses were ready in a little over a week. The fitting did not go well as the glasses were way off. The focal range was about 6 inches from my nose. The prescription was changed without a new exam. The second pair was worse as the first, because it moved the focus to 4 inches. But, I was told by the professional Pearle Vision associate that the distance was ideal for reading a book. (Now, turn your head and cough!) I was offered the opportunity to return on another day for a re-exam by the other optometrist. Who knows if he will get it right either? Thinking that if I spend more time at this store, I am going to have to change the address on my driver's license, and have the mail forwarded there, I declined.

I had an eye exam on 4/25/11 for eye glasses. I currently wear contact lens, Fresh Look hazel, which I just ordered for a year of supply in MI before I moved to Las Vegas so that I need not purchase anymore nor do I need to take a contact lens exam.

I received a bill for $50 stating I had a contact eye exam and that I received a prescription for contacts, which I did not. Brandin, the billing specialist, stated that according to their computer, I received a prescription and I need to just pay the bill. I requested to speak with someone of higher authority and he indicated that he is corporate and no one of higher level would be able to assist me so pay the bill.

After seeing their advertisements for BOGO program, I decided to give them a try. I erroneously assumed that because I heard their name often that they must operate professionally or they would not still be in existence. However, I now believe they are only still in business because they make a fortune from taking advantage of unassuming customers and providing an extremely poor quality product.

I had an exam with a young man who appeared to be no older than 20. He even commented that he was still in school and only worked here because the hours worked with his schedule!

After an hour-long session with a sales clerk, I finally agreed to the purchase to get out of there! It still took another hour for her to write-up the complicated form to complete the order.

The glasses were not in on time. The sunglasses lenses were CLEAR! Not a very effective sunglasses lens when clear. The replacement lenses arrived in a wrong color. THOSE replacement lenses then arrived with a black dot in the line of vision.

I had ordered two pair of glasses in addition to the sunglasses. Each of those glasses had a different Rx. After many visits to explain that I was not losing my mind and the vision had nothing to do with the angle of the glasses or the length of the arms or the curve of my face, etc. and the multitude of other reasons that the glasses were different, I was told I would have to have yet another exam to determine WHICH Rx was correct!

Each pair of regular glasses has had many returns due to coating that continues to fleck off creating spots on the lenses that you cannot see around. One pair of glasses literally cracked on the edge.

When I have continued to complain, I was told by the manager that I simply needed to wash the glasses each morning and night with warm soapy water.

I purchased sunglasses. They now have spots and a small scratch in them. I took them back. I paid for scratch-proof lens but they said they are not. They lied to me. I have spent a lot of money. They are a rip-off.

I went in to Pearle for the "two for one deal" advertised in print and on TV. After selecting frames, I was told that the second pair would be discounted to a maximum of $200. When I asked which frames with prescription lens was less than $200, I was told there were done, but some nonprescription glasses were available at that price. So, the deal is not free for the second pair, but rather less than half the price off the second. Re-read the advertisement and the only relevant fine print was, "Some restrictions may apply". I have a normal prescription. I was not getting bifocals or special lens on the second pair, and I paid cash. That means the restriction applies to all cases. In other words, the advertised deal (the bait) does not exist. It is a bait and switch tactic.

Sine the start of February, eyeglasses were advertised on TV as "buy one, get one free" at equal or less value. This is not true since when computing the true cost of the free second pair they will add additional charges such as lens indexing, glare reduction and scratch cover. Since when does free mean additional charges of in excess of $100. I have reviewed the TV ad for a number of times and did not hear or see any mention of additional charges for the "Free Second Repair". I have recorded the TV ad and reviewed it many times and could not see any fine print. I feel this is a modified form of bait and switch. I called their main office and was informed that by an individual in customer service that she was not aware of any TV ad concerning the two for one deal. My parting comment for the customer rep was I asked if she lived in a cave for the last month without TV. This should be a great issue for the Attorney General of Massachusetts.

I did some research on a place that would offer me a discount with my Harvard pilgrim health insurance. I went to pearl vision. I should have known better right from the moment I went in and started getting the business. I had a new prescription from my ophthalmologist I stated that I did not want new frames, I liked the ones I had. They looked at them and right away before even trying to do any work on them said they were not sure if they could work with them. Their statement had me confused, they said if they cracked them there were not responsible, which I thought they were talking about the lenses. Which I found out from my eye doctor if they did crack the lenses they would have been responsible come to find out after they put in the new lenses they were referring to the frames, if I knew that then I would have disputed the statement because my frames were $300.00 titanium frames that's why I paid so much for them.

So they more or less convinced me they could not work with them and my only choice was to purchase a pair of frames from them, which I did. I am currently battling bladder cancer and have been undergoing chemo for the past 8 weeks which leads me to my next problem. I ended up coming to pick up the glasses, which cost over $400.00. I tried them on they did not make much of a difference with my eyesight, plus they did not look good they were pointing downward I don't think they were put on the lenses evenly. They said there was nothing they could do. I left very frustrated and feeling like I just got taken advantage of. At the time I was feeling very sick from the chemo I was in no mood to start haggling. After a couple of days I returned to the eye doctor for her to check out the glasses she had noticed that I actually needed to have another eye exam stating that the chemo would have affected my eyesight so she gave me another prescription.

Now I had to go back and have the second lenses put in. They were still unwilling to use my original titanium frames if I wanted my new glasses I had to settle. I had already paid for them and they would not refund any money. Now in order to get my glasses I had to pay another $300.00 to but in the second prescription. I am so sick over the whole encounter; I am left with a pair of glasses I don't want and $700.00 in the hole. Please help me with this I want to get my lenses put in my original frames and be charged for what I would have spent to put them in. I am dealing with enough health issues now, and to have to spend this amount of money right now is way beyond my budget. Thanking you in advance.

The BOGO sale is a scam. They have thousands of frames to choose from, and they are very expensive. After thinking that I'd just get two of the same glasses, the salesman told me that the free pair had to be selected from a small round display. Please don't fall for the sale! I wasted one hour of my time picking out a pair of frames.

I went to Pearle Vision about two years ago, and it was the worst experience I have ever had. The eye exam was ridiculously expensive. The one pair of glasses that I got was over $200, and it took them over three weeks to get my glasses done. Plus, they never really fit right in the beginning. When I called about it, they informed me my 30 days was up and I would have to make do. After all that, they broke a year later because they kept slipping off of my face and I kept having to adjust the nose pieces. Also, they failed to give me my prescription so I had to make an extra trip to pick it up. I will never go back!

I paid a huge amount of money for a crappy pair of glasses. I don't have vision insurance and I am a student.

Wow! After reading the other complaints about Pearle Vision, it all sounded so familiar. Here's my story. I went to Pearle Vision because they are a national chain, and I wanted the security and backing of more than just a salesperson in a store. When greeted, my first question was, "Do you make your lens in house?" "Yes", the girl said, "Okay, I have my prescription here, I will need progressive lens. No problem, lets pick out a frame. After picking out a frame, they all seemed expensive but were also 50% off, so the 'ol mark em up, mark em down deal. Anyway, next was Robert **, he measured and checked, and was really professional and seemed to care. He asked was I interested in transition lens and yes it was a priority on these new glasses.

But I asked how much? He said, "Let's sit down and I'll show you all the options and pricing and you tell me what you do not want! It was the old 2 column worksheet designed to show you retail and then the great deal he is offering you and of course, it's designed to get people to pick more stuff. It's okay I know all the games and don't care. He went down the entire list and retail was $600 something but just for me it would only be $473.00. Well for me, that's a lot of money for glasses but I had always cheapen out before and this time I wanted good glasses, so I got it all transitions, polished edges, lightweight poly, scratch resistance, glare resistance, good frames, the works.

When he was finished, he took my money and when he came back, he said he was busy and in a hurry and wrote what I paid and what I owed on the back of a business card. Like a fool, I trusted him and did not get an itemized receipt, after all he wrote it all down on his 2 column sheet priced it all out and I didn't say no to anything so it should be a very simple transaction,. I bought it all, how can you screw that up. Big mistake, never trust anyone! Never again! Well as instructed, I called back that afternoon and was told, "Oh, they won't be ready today, we have to order your lens. I said I thought you did your lens in house?

I was informed not my lens because I was special and it would be Saturday. Okay, 3 days, I guess that's acceptable. Then of course, Saturday turned into Monday at 1:00 pm which turned into Monday at 3:00 pm. When I was finally able to pick up my glasses on Monday evening. When I first put them on, I knew there was a problem. Looking left from center between 12 o'clock to 9 o'clock, all was bright, clear and perfect. But when looking right from center, they were only clear to the 1 o'clock position then it was a total blur, so the peripheral vision on the right was worse than without my glasses. Of course, Robert ** was not there and his two giggling assistants who I thought would never come out to greet me said that's the way progressive lenses are and you just have to get used to them.

I explained that not only were my old glasses not like that, but the left lens in these new glasses wasn't even like that. If the left side was that way, all I would have is pure tunnel vision. They insisted that I just needed to get used to them, and after a couple of days, if they were still a problem, they would take care of it. I reluctantly wore them just to make sure and they are not even close to being wearable unless you only have a left eye! On top of that, they are not transition lens either! Robert checked them and said they are perfect, nothing wrong. He tried adjusting the frames, damaging them in the process and then blamed me. He also stated that he made a mistake and didn't charge me for the transitions and if I wanted, that it would be another $100.00. He proceeded to refer to the print out and how he forgot to charge me. Well, I informed him that the printout was almost a week after I was there. I ask him to show the worksheet he wrote when he made the sale and of course, he conveniently he threw that away.

He did offer to send the lens back but said it would come back the same but the transitions would still cost $100.00 more. I just about conceded that even though I had no confidence, he was really going to do anything. But I changed my mind because if I did, that would mean I was conceding the transitions and I wasn't ready for that. I contacted customer service and just like some of the other complaints here. They said they would call in 2 days. They did not call and when I called them they just had Robert call me and tell me the same thing. I called customer service again and got someone who was really nice and seemed to really care. Anyway, she was escalating this to the regional director of operations and we were gonna get some results now, but alas, it would be 2 days before he called me back.

Well Friday went by, I didn't even call on the weekend. I waited until Monday afternoon and then called back myself, this time she very rudely and firmly like she was talking to her kid told me that we spoke late Thursday and the offices are not open on weekends and that it had not been 2 days yet. Of course, no one called. I did some research and found that Pearle Vision is owned by Luxottica, so I placed a call there to voice my problems. I was given to Mellisa **, a liaison to the president and the highest a person like like me will ever talk to. Once again, she sounded truly concerned, turns out her only solution was for me to go back to the store to be rejected once again, but hey, she did call me back. So after 2 days of talking to her and getting the same story from Robert, she tells me it's his store and Pearle Vision has no way of doing anything he doesn't want to do, that Pearle Vision can't help me. The store is only a Pearle Vision in name only.

Well I said, "Why would you string me along then why when I called, didn't you just tell me there was nothing you could do? Of course, I asked to speak to the president of the company and that's when I was told I was as high as I could go. She wouldn't even give me a name or email so I could write a letter. So bottom line, I fell victim to shady sales tactics, got a defective product and no recourse through the corporation. I spent $467.00 for a pair of glasses I can't wear. I trusted Pearle vision and Robert **, and they took advantage of me and just plain stole my money. This is absolutely the worst company I have ever done business with and Robert ** is a total thief!

I made an annual appointment for a contact exam. I have gone there for about five years. Upon leaving I informed the technician I did not need contacts at this time. She said it was included in the package. I told her that I was not planning on buying any at this time especially right before Christmas, I reiterated I did not need any. I said perhaps I could call her back when I got home and pay for the contact then with my credit card.

She came back on the line and said she couldn't do that. I have never been forced to order when I have my eyes checked. I told her yet again and spending $275 right before Christmas was not something I planned to do. And I told her she just lost a customer. She said nothing and I hung up. If this a new policy perhaps it should be discussed when you make your appointment!

I purchased new complete set of glasses on 17 December2010. They said 10 days for them to be ready on 30th they arrived note more than the 10 days. They were listed under wronged name. Took forever to locate then the script was not mine in the glasses. I was told they would be redone in a few days. I have been calling and no one answers the phone. The manager was the person who resent them off and he was not answering the phone on the 30th but playing with his phone. He did not care that the script was wrong or that I had been calling the store for 2 days and that this was my 4th trip across town to try and get my glasses.

Now I am still calling and no onward will answer the phone. So tomorrow I will waste more gas and time, while recovering from cancer treatment, to try and get my glasses. Tiffany was the sales clerk and she was great and answers the phone, but I guess she is on vacation and now no one will pick up the phone or call and let you know your eye wear is in. this will be my last purchase with this company. I have never had such poor customer service with no alternatives for action bit than to complain on this site. Stay away from pearl is my advice, run to another store run.

I had an appointment for an eye exam. I explained to the doctor I primarily wear contacts. However, I would probably buy glasses too. I have Eye-Med insurance for the past 15 years so I was aware of the cost. When the young man checked me out, he said, "It is $10 co-pay and the contacts are $80." I paid with my Visa debit card. I was to come back the following Tuesday, 11/23, to have my eyes dilated. I forgot that was the week of Thanksgiving and I had to shop that day. I called to cancel and to request that they place the order because the lenses she gave me to try were appropriate. That is when I was told that I had to sign a disclaimer and then pay for the contacts.

Needless to say, we argued because I was told prior that I was paying for contacts. I have gone to Lenscrafter for over 12 years and was never charged additionally for the contact exam. If this was an additional charge, I should have been informed prior to my exam. In a down economy where people are conscious of the spending habits, in my opinion, I was ripped off. I will not return there for any reason. My decision to have my exam there is because it is in my community. I make a conscious decision to support community businesses. However, they have lost me as a customer, neither will I recommend them

I went in to Pearl to have my eyes examined, and get new glasses. A week later, I went to pick them up. I could not see out of them with my left eye. I just could not focus everything was wavy. They said the problem must be that the magnification was too strong. They would change it back to what it was when in my old glasses. They said they would be ready in a week. No, they were not. When they finally came in, I called them, they didn't call me. I could not see out of them. Of course, by this time, they are tired of fooling with me and they already had my $443. They finally said they would have the other doctor examine my eyes to see what reading she got. Well, sure enough, it was different.

They told me that they would redo them and that I come back in a week. Well, it's been a week, and they still do not have my glasses in. I was in Athens yesterday, and I stopped by to see if they were in. I was told they were, but they would not be ready until today. I told them I would be in Friday, because I could not come to Athens two days in a row. I don't live in Athens. I live an hour away. Then I get a call at 11:00 today, saying the glasses were not in, and would not be in until Monday, and I can't pick the glasses up until Tuesday. I have a problem with this, as I am moving to South Carolina on Tuesday, which is 5 hours from here. Of course, I told them that a week ago.

So, I asked them if I could just have a refund, because I have run out of time to get these glasses and make sure they're right. She said that I could have a refund, but they would keep 25% for a lab fee. Number one, it is not my fault that they don't know what they're doing. She said I have gone over there twice to get the glasses and refused to take them out of the store, and try to get used to them. I told her that I could not see out of them! By the way, the second doctor gave them this last prescription that was different from the first, and now they say that it's my fault for telling the first doctor what looked better and what looked worse.

Just maybe it was the first doctor's fault, but of course, the customer is always wrong. Bad experience and it will be my last experience with Pearl Vision! Maybe we should all refuse to pay for glasses until them come back, and we make sure we can actually see better with the new glasses that we could before. I will absolutely be notifying the BBB and worse that is word of mouth advertising to anybody and everybody that will listen to me on email, Facebook and every other place I can think of to voice this. So, not only have you lost me as a customer, you'll be losing more as well.

On Saturday, November 13, I took my son to Pearle Vision in Kalamazoo for an eye exam which was covered by my insurance. Although we have been customers there for several years, we were asked to fill out a two-sided form yet again asking for first-time customer information. We were charged $10.00 for an eye exam and $40.00 for a contact lenses exam, although he was already an established contact lens wearer. I asked employee Linda if Dr. ** had any available appointments next Saturday, November 20, because I needed glasses, and Linda told me, "Yes, he did." I made an appointment for myself for 11:15 am on Saturday, November 20.

When I got to Pearle Vision for my appointment, I told Linda again that I wanted only a eye exam, not a contact lens exam as I did not want to pay the additional $40.00 for a routine exam. I have worn contacts for 30 years and know when if I have a problem that needs attention. Linda seems miffed and said, "Oh, so you changed your mind?" No, I didn't change my mind, I never asked for a contact lens exam. Linda at this time, said she could discount the contact lens exam to $15.00 vs. $40.00 since I was also getting the eye exam, so I agreed. It's interesting to note that my son was there the previous week and had both exams, but no discount was offered to us at that time.

I began to look at frames with my husband and noticed that Linda consistently brought over frames that were twice the cost of what my insurance covered. I mentioned several times that my insurance allotment for frames was $120.00 and I didn't want to go too far over. Linda did not respond. I knew I would be paying any coverage in the frames out-of-pocket, but was surprised by how pushy Linda was and how aggressive she was in trying to get me to purchase a very expensive frame. She mentioned the current promotion of buy a pair and get one free and suggested I buy two pairs. I had a bad feeling about this and was concerned that this was going to be a high pressure visit instead of a routine eye exam. Several minutes after my scheduled appointment time, a young woman came into the waiting area and asked if I was Susan.

This was definitely not Dr. **, but that was not a problem. It would have been nice to know ahead of time, as I have always seen Dr. ** and had asked for an appointment with him. Dr. **, another doctor, took a while longer to become familiar with my history, but was very thorough and professional. After the exam, I went again into the lobby where we were seated with Linda. She told us she had performed some calculations and had come up with a price of $149.99 for my glasses, based on the frames I had chosen. It was over $400.00 for the pair of glasses. Are you kidding me? EyeMed, my vision insurance, states on their website, that using my benefits a subscriber can get a pair of glasses for as little as $35.00, $10.00 for the eye exam and $25.00 for the lens co-pay.

While I expected to pay a portion of the fee for glasses, I definitely did not want to be railroaded into spending hundreds of dollars. I explained to Linda that I never wore glasses in public, only contacts. I didn't need top-of-the-line frames and lenses with all the extras. Several times, I stated that I wanted bare bones, just the basic pair of glasses that my insurance would pay for. She was visibly ticked off and gave us the silent treatment while she typed away and re-calculated. This process took her over 15 minutes while we sat and waited. Awkwardly, she tried again and gave us a quote of over $250.00. "Let's try again." In the end, she said it would be over $150.00 for the glasses, which I explained was still unacceptable. I told her I would forgo getting a pair of glasses if I would have to pay close to $200.00 out-of-pocket. I would wear my contacts instead.

I didn't need to purchase additional contacts, since I had an ample supply at home, so I would pay for the exams and leave. At this time, Linda came up with the zinger. She would now charge us the full amount for the contact lens exam if I didn't purchase contacts today. No wonder her name tag said 'Sales Associate'. She conveniently left that out when she offered the initial discount. I then said, "Fine. Give me what my insurance covers in contact lenses." Linda again, tried to sell me more boxes than I needed or wanted. I refused. She came back and said the lenses were not in stock. I don't think I have ever been able to get contacts the same day at Pearle Vision. I always have to wait and make a second trip back to Pearle Vision because the inventory is not sufficient.

The next day, I realized that by buying these 2 boxes of contacts lenses, I would not be able to use my lens benefit elsewhere. I contacted Brenda at Pearle Vision on Monday morning, less than 48 hours after my appointment, and told her to cancel the contact order. Brenda asked if the cancellation had insurance attached to it, and I said yes. The insurance needs to be re-instated. I contacted my vision insurance 3 days later and was told they have not received anything from Pearle Vision regarding this cancellation.

I called Pearle Vision and was told by Linda that Erica was the only person would could do refunds and she was out of the office until Friday. I asked if the process had been started on Monday when I called and Linda said she had no idea. That's helpful. I am awaiting the return of the lens benefit so that I can purchase glasses at another retailer. I will check and see what the policy is in Michigan regarding the return of insurance benefits due to a cancellation.

While Pearle Vision might think it's great that you have a sales person who is focused on making a huge sale and racking up a nice commission check, I am most disappointed that Pearle Vision is not concerned with the customer's concerns and needs. I am taking my business, which includes my 3 family members, elsewhere. I will not do any business with Pearle Vision ever again and I will make sure my friends, relatives and colleagues are aware of the deceptive practices Pearle Vision uses.

Linda would be more suited to work at a used car lot, where deception and dishonesty is more the norm. The competition is too great for Pearle Vision to last with this type of non-customer service. In reading the various blogs on the internet, it is apparent that thousands of consumers agree with me.

Medicare will pay for one set of eyeglasses after Cataract surgery. I had the surgery in September 2009 and went to Pearle Vision to get the prescription filled. They told me that they would not file the forms with Medicare but would give me the forms and I could get reimbursed. I assumed that it was because of the length of time that Medicare takes to pay. So I paid for the glasses. To make a long story short, I received a denial from Medicare saying that Pearle Vision is not a Medicare provider. So I'm out $222. I haven't given up yet.

I do not recommend ever going to this location, or any for that matter! They did not honor about price quotes they gave and they gave false insurance information, and charged insane fee's for contact fittings when you, yourself, inserted your contacts.

It was a terrible experience! Do not go to Pearle Vision in Dunkirk, MD. I paid way too much for a free eye exam. I will never go back.

It's all about the sales pitch and get new frames, get the replacement clause. The regular doctor was out. I got a replacement that rushed the exam. The salesperson in the store "pushed me" to go with new frames. I was happy with my old ones. She somewhat told me there would be no guarantee with the old frames. If they're lost or damaged. My instinct should have been to keep the originals and save 690.00 in glasses that were not up to Pearl Visions original code of good business.

It turns out the prescription was inaccurate and dangerous to drive with. The prescription sunglasses were horrible. I'm waiting for a call from the manager since the day I picked them up. No response as of yet. This happened on October 13, 2010 at 3:45PM. It's now October 14, 2010 a new business day and the manager of the chain has not called. Ironically, their chain is supposed to be open till the early evening. I got an answering machine at 4:30PM.

The clear coating smudged off after less than 16 months. We reapplied for $85.00 and again the glasses close to not wearable in less than 3 months. These are my main prescription lenses. I went back to the store and they are out of business. I will have to replace lenses and will probably never use another Pearle even knowing they are all franchises.

Just a quick warning to all - do not go to the Pearle Vision in Southlake. They are a franchise and are not subject to the rules and/or regulations of the Pearle Corp. They offer no refunds, but do not tell you that when you ask about their return policy which we did before we bought glasses. So before you purchase anything at a Pearle location, ask if they are a franchise and if they have a refund policy. Buyer beware! I'm out $400.00 dollars for glasses we can't use!

I purchased two pair of glasses 2/18/10. Glasses had to be paid in advance before order is placed. I didn't like that policy but I did it anyway. It took two people to complete this process because I have two insurances. It took approximately 30 minutes for these two ladies to figure out what portion I was responsible for. It came to $608.73. I have a 0 balance receipt showing I paid in full. I picked up the glasses about two weeks later. I am now receiving invoices for $34.32 show I'm past due. I did receive one call on 3/25/10 from Gracie who stated I have a balance. I asked for what and she stated she didn't know, just that I owed them $34.32. This seems like a scam because they will not say why I owe a balance. So this company can just make up a bill and say I owe even when I have a statement showing charges paid in full!

I purchased a pair of glasses from my eye doctor, however; I needed them adjusted. I went to Pearl on July 4th to have them adjusted as they were plastic frames. I informed the gal that I didn't purchase it from them and she said that was no problem. After she did her adjusting, she brought them back to me and they were too hot to touch. I also noticed that my lenses were all swirled. I asked her what was wrong with my lenses & she said, "oh, I just haven't cleaned them yet".

After she cleaned them, I put them on and I couldn't even see thru them. She had the guy in the back come out and he explained to me that I had defective lenses. I then went to my eye doctor and he told me that they over heated my glasses. My frames were so bent I couldn't even wear them. I went back to Pearl Vision on July 6th and I asked for the owner/manager. The gentleman told me that he was the owner and that his assistant did tell him that someone came in with defective lenses. I was furious!! They ruined my brand new glasses. They were very expensive, as I had progressive lenses and bifocals. I went back to my eye doctor and they took care of me. However, I do not have one year free to have new lenses put in my new frames now. I will never ever go back to Pearl Vision!

I had contacted this company to seek the assistance for a contact lenses exam and fitting, due to the fact that my contacts were expired, and I had an eye infection due to wearing old lenses. I am on a limited income, and did not want to use glasses, and the doctor refused to fit me for contacts. He said, he has a responsibility to maintain the health of my eyes. And that if he had followed this "rule", then why did he let me walk out of his office with my old contact lenses in my eyes, that originally created an infection?

His demeanor was extremely rude, as I sat in his office, and cried about his refusal to comply with my request. I mentioned that my eye infections happen on a regular basis, because I over wear them, and sleep in them, when I shouldn't. I know that I shouldn't do that, but not everyone without eye care insurance can afford the costs of everything associated with the process. I saved my money up so I can get new contacts, and get rid of my infection, instead, I was treated extremely rudely, and refused service. That was honestly a complete waste of my time, and he completely embarrassed me. Had to leave the office with my old contacts in my eyes which can cause further infection to my eye.

On 8-2-10, my wife and I went to Pearle Vision for eye exam for a pair of new glasses for my wife. Linda told us the glasses will be ready for pick up in 1 week time. Linda called me and told me it is ready for pick up and I told her can I pick up for my wife and she told me, okay. After my wife try the new glasses, she told me that on her right eye, she see double image. Next day, we went back to store, the lady on the morning told us something wrong with the lens. She told us she need to send it back to fix it. One week later, Linda call me is ready for pick up. This time my wife went with me. After she put it on and told me it is the same as before and feel dizzy and head pain. And she told my wife to use it for a week to let her eye get use to the new glasses.

On second day, I almost fall down walking down the stairs. So on the third day , I went back to the store and told them about the incident. This time it was the store manager, Charles and I told him I want to return and refund me back my money. And he told us to do one more time for eye exam. This time, it was another doctor. After checking for a while, he refuse to go on checking, look like he get mad at my wife to some misunderstanding during the checking. He told the lady at front to make another appointment on Friday that is 8-20-10 with the doctor that check my wife the first time.

Then I send my wife back working on her job. I went to see the sore manager and told him about what have had happened just now. I told him refund my money back, and he told me he cannot refund all the that amount that is about $405.60. If I want he can only refund me back for only $100.00. And I told him no way and he told me to talk to lady who is on leave now, she is General Manager of the store and she is back on next Tuesday (8-24-10).

I had an issue with one of the stores here in Spring, Texas. I went to one of Pearle Vision stores and had an exam and purchased glasses. I am a very unhappy customer right now. I went there for my first time to get an exam and purchased glasses three years ago. I wanted to take advantage of the buy one frame and get the other one free. I picked out both frames and the salesperson wrote the information down. I paid half at the time and when they called 10 days later to pick up my glasses and finish paying, I only was given the one pair. I thought I could get the other pair later on since I had already picked them out and no one told me any different.

Now I need the other frames because the first pair broke and they say too bad, I can't get them now because it has been too long ago. I even went back to the Spring store and spoke to the manager who did nothing for me. She said the eye doctor no longer works there nor do the sales ladies, but that should not matter. She said I should have gotten both pairs at the time I picked up the glasses. Well, no one told me I was supposed to get both pairs at that time. I was new to all this. I should have been told this! I am so angry and feel cheated! Pearle Vision has lost me as a customer unless this issue is resolved! I will be telling everyone I know that Pearle Vision cheats people and lies about the buy one and get a frame free. I will be turning them in to the Attorney General for false advertising and filing a complaint with the BBB as well as the Attorney General, they are falsely advertising unless.

I'm sure this issue could be resolved by just giving me the other pair, that's what I already should have been given three years ago. After all, I paid over $500.00 out of my pocket for the glasses on top of the small discount. The lenses are bad and have a rainbow in one of them. Poor quality!

I went there with vision insurance and they charged me way over what I was supposed to pay. Not only did they call a bunch of different numbers and tell me that I had already used my visit limit, but they refused to call back the insurance because I in fact had never used my insurance before.

Then they inform me that they price match their contact lenses with 1-800 Contacts. A pair of my contacts with Pearl Vision is $139.98 and a pair through 1-800 Contacts is $79.50. That's almost a 50% more difference. Once I called Pearl Vision telling them this, they denied the price matching quote I was given. Never again.

I went to the Eastchester NY store and ordered a pair of glasses. First, they got the wrong lenses. When the correct lenses finally came in, they told me to come in and pick up the glasses. When I went to pick them up after waiting 2 weeks, they told me they were not ready and was told to come back the next day. Well, that night I get a message that their machine broke down and they might be able to have them the following week. I insisted on getting my money back and goodness knows when they will send it to me. No one in that store seems to care about the customers and all they do is push them around, then hope you will still want to do business with them. I'll have a problem getting my money back; I had given them $319 deposit.

I'm a retired school teacher and I went for an exam for glasses and/or contacts. I set up an appointment and had an eye exam. Before making an appointment, I walked in and asked the day before, how much would it cost for glasses and/or contacts. After looking up my insurance coverage, she said my insurance should cover the costs if I selected the cheaper frames.

There is a sign in the store for 40% off on eyeglasses and there is a media blitz on TV about getting 50% for eyeglasses. They are misleading the public and are misrepresenting themselves. I checked online. There are many similar complaints that people have filed online. On the day of the eye examination, after the doctor, Dr. Jeffrey, examined my eyes, he then sent me on to the next person who was in charge of eyeglass frames selection, measuring for bi-focals, and final write-up of bill.

I was shocked when she told me that my glasses were special and were "digital" lenses and that the cost would be around $1155.98, but with insurance allowance, it would cost me only $774.58. Looking at the bill, the most expensive item is the price for lenses: AutoGraph2 Progressive Hip167 Tgy which cost $677.98.

This is extremely high considering I checked the day before for the prices. I was told by the attendant that because the glasses were "digital" and had to be sent to Jackson, MI, that they were expensive. Why run TV commercials advertising 40-50% off on glasses when this is not true. Additional expenses at my own choosing: clear gard to prevent scratches for $140.00, and SW215 Brown (tinting) for $139.00.

My complaint is, why advertise such low prices and bargains and lure people into the store and then charge them such high prices because your glasses are "special" and are "digital" and have to be sent to another city. I even selected the cheap frames from the frame selection wall.

I was upset at first because I got the impression that the doctor gave me what was a faster exam than ones I had before. Then the contacts he gave me to try I couldn't see with. After trying several, he said try these for a week & come back. I did this 2 or 3 different times. He examines me yet again & says, "Well, you have cataracts, that's why. You can't wear monovision anymore." I said I could see with my old ones but they just weren't strong enough. After many different trials, I settled one ones that I could read with but couldn't see distance. I said, "What about my glasses?" "Oh, they should be okay."

I ordered them & they came on April 4. The manager said I'd had them since March. (receipt states (4-4-10) I wore them for a week, took them back & told the girl, "I just can't see with these." She put them on me & said they would raise the blended part of the lenses & that would probably work. Well, 2 weeks later, I picked them up & was told to try them out.

I wore them intermittently for a week. I took them back & told them that I couldn't see with them. She said she couldn't do anything due to her manager being on vacation & she would return on Monday. I received a message on my answering machine on Monday from the manager & was told that since I had them over 30 days, they couldn't refund my money. So, they now have my glasses & my $262.46. Yes, I could have gone out there & argued with her, but for health reasons I could not. As they say, live & learn. I still have no glasses; I'm out $262.46. I'm just very thankful that now we have the internet so people like me have a voice somewhere. Thank you.

In May of 2010, I went to my Dr. Knowles to get contact lens reorder due to the air optic hurt my eyes. He told if I am not happy with the contacts let him know. I did that. He changed the pres. to Acuvue Oasys 325, 8.6 14.2 500 8.6 14.2. Well, I took the prescription to Pearl Vision. They gave me the wrong size. They gave me 8.4 14.0 which doesn't fit my eyes. I kept wondering why I am I having so many problem with my contacts?

They don't fit. The left eye pop out, break up, roll off my eyes. So I said, "Let me just give it a try." This will be the 3x I've changed and nothing, still not right. So today I decided to go to Pearl to let them know, "There is a mistake to your part. You gave me the wrong prescription." She said there is nothing she can do about it because she didn't take the order. I said, "Who? The problem is I am not happy and this going on too many X with you all. I've been more than fair. I am spending my money and can't wear what you gave but forced because I have no choice."

I want a refund. "We don't do refund." "But you want me to pay for contacts you made a mistake on." If Pauline *** knew they wouldn't fit my eyes, the Acuvue don't carry my size. 8.6 then its her job to let the doctor know. And the doctor will inform the receptionist to call me to let me know and we'll just go with another brand that carry my size. She failed to do her job and now my eyes hurt and bother me. I have headaches, red eyes due the contacts that don't fit and the one prescribed to me by my doctor. I don't blame my doctor. It's the fault of the one that filled the order. She knew all along they wouldn't fit. She just didn't care. $80 wasted, X wasted, pain and suffering. I can't see good without adjusting my contacts in my all day long trying to keep them from falling out. Eyes hurt and red and I am crying mad. I trust them never again.

My insurance offers eye exams for $15.00. Pearle Vision is one of the two places in my area that my insurance will let me go to. I went in for my exam and the lady took me to the back and said your price will be $44.00. On my confused look, she explained that the extra $29 is for the optomap scan instead of having to dilate my eyes. I agreed to it. I also reminded her that I was here for contacts and she nodded and then continued with the procedure. Then, I was sent to the waiting area. The woman comes again not five minutes later offering another test for an additional $10 for macular degeneration. I declined this test.

As I was waiting and looking at the decor, I saw the big sign that says "No surprises at the register." I think that's so true with how she told me the price up front and then offered another test with the amount included. So exam went fine and then I went to pay, only for the woman at the counter to tell me my total is $108.00. Apparently, contact fitting is an additional $69.00. They explained when I told them I thought it was only $44. I gave them my card and then walked out and called my husband because I was **.

In my car, I looked back and noticed the big sign on the window saying "No surprises at the register." I went back in because I couldn't let this go and the woman who had told me the prices said, "Yes, I'm sorry. I forgot to tell you that part." The other woman chimes in, "That contact fitting price is standard everywhere." Neither of these is a valid excuse in my opinion. But what can I do? I already paid. I decided that since it's a chain, I'll call their corporate number when I get home. I dialed their number, 1800-YES-EYES, that's on their web page and it's some phone sex number!

I purchased a pair of designer glasses from Pearle Vision in 2008 & 2009. I dropped the Dolce & Gabbana in a store one day and the screw came out, so I made a 30-minute trip to Pearle Vision to see if they could put the screw back in for me. I was informed that the person that does that was not in and the girl that was there was not licensed to do so, but she told me I could take them over to JC Penny and let them put a screw in it for me.

I thought to myself this is bad customer service that you would send one of your customers somewhere else for service that you bought the product from them. I went over to JC Penny and was told because of the designer frame, he didn't have a long enough screw. So I went back and told the girl at Pearle Vision and she said, "Oh yes, he could have repaired them. He just didn't want to." So now I'm getting upset. So she told me to come back when the other girl is working. I waited about a month and I went back in on July 6, 2010 around 4:30 pm.

And there's gentleman working but he seemed to be new because he had to go and ask the other girl almost everything. So there was a person getting an eye exam, I waited until she did the one test on him and gave him over to the doctor then she did a refund, which took a while and when she finally got to me after 30 minutes she told me that if she did have the screw she would have to locate it. So I can either come back tomorrow or leave the glasses and picked them up tomorrow because she wasn't sure if she had a screw to fit but she would have to search for it. So I tried to explain this is my second trip, which I don't think she even heard because she informed me she was about to get off in a few minutes. Two trips to Pearle Vision with no results, no more business with them.

I went to Pearle Vision for the 1st time because my insurance is only good at a few of the larger chains. I chose one that was only a mile from my house so it would be easy to go back and forth and little did I know how many times I would need to go back. The first thing that I noticed was the lack of selection of plastic frames. The independent cheap place in the city where I went before had my insurance for at least 100 of these frames.

Pearle only had a couple in the main area and a few behind the counter so I would have had to ask someone every time I wanted to try something on and they were quite busy so I stayed away from that section. I chose a pair that I wasn't thrilled about but really needed them. My last ones had fallen into the water when my kayak overturned. I saw the eye doctor for an examination and asked for my pupil distance. The doctor's response slammed the cheap online places where I am going to get a spare pair but begrudgingly told me that the girls in the front would give it to me.

When I received the glasses, I could not see out of them. They examined them and found there is a wave in the lens and said to come back in a little while and they would redo them. I came back again and still had issues with the left eye. The eye doctor saw me again and came up with the same prescription. I even brought in an old pair of glasses saying that I could see better out of them. They looked at the old pair and it had the same prescription. They told me to wear them for a few days to see if I could get used to them. Well I didn't and went back again. They were also falling off my face. No adjustments had been made to them so they tightened the arms.

They told me that they would remake the lens but it would be a couple of days since the lens was no longer in stock and that they would call me. I went back a week later having never heard from them. They told me that they had nothing in my file to make a new lens. I told them that the glasses were digging into my ears and nose and left marks. They told me that I could get another set of frames, but I still had the issue of the lack of plastic frames. They said that I could go to another Pearle and the selection in Center City might be better.

So I drove into Center City in traffic and had to pay for parking. I explained the situation to David who is working there who was very nice even though he knew that I wouldn't be buying anything. He even helped me pick out frames, which the other store didn't do. I wrote down some names and numbers on the frames. I called the other Pearle to ask if they could order them. The one that I liked best was a Gotham frame and they said that they had never heard of them. The other Mandalay Bay one would require more out of pocket. Dave thought that the glasses were too heavy for my face and that they should have used other lenses. My prescription is not too bad but the lenses are very thick like they would be for people with poor vision.

So I took a trip into the city because they told me that the Center City location had a better selection and they can order them and paid for parking and they have not even heard of the brand that another Pearle carries? At this point, I called my insurance and they stated that I can return them within 30 days and use my benefits elsewhere. I called the Pearle and told them that I would be returning for a refund to the insurance and they said that they do not offer refunds. I also told her that the lenses could have been made lighter. Carla said that it would cost more but I was never notified of this option.

At this point, I called the corporate number and told them some of the issues. They said that they would get back to me in a couple of days. I am pretty upset and the last conversation that I had with Carla, I told her that I would be posting my story on Yelp, Yahoo and Facebook, the BBB and anywhere else, but she didn't seem to care. Shortly after calling the corporate office, my phone rings and it's a different employee of the Pearle telling me that my lens is in and to come in to have it replaced! This is after being there a few hours before and them saying that they have no knowledge that they were supposed to replace the lens!

This Pearle is located in a lower income area of Philadelphia. The employees were always in the back which is a glassed area but still open to the front area chatting and much of their discussions were vulgar. I found that their behavior is extremely unprofessional from the start to finish and should have left after I had my prescription.

Back in October I went into the Pearle Vision store in Aventura, Florida looking for new frames, I ended up getting the up-graded eye exam, plus I choose two frames, plus lenses (transitional) anti glare etc. My bill was $1200 USD plus an additional cost for the eye exam. I was told to pick them up in two days. One of the frames was a black metal frame and the other was rimless with wooden sides. Evelyn recommended the shape lens for the rimless, so I took her professional advice, but stressing that I wanted rectangle shape. When I went to pick them up a few days later, I couldn't believe how cheaply done were the lenses, the lenses on my black pair had a noticeable white film around them and the others were too short in width for my face and the lens for my left eye was much thicker and noticeably thicker too. In the past from professional eye glass stores, they file the lenses to make them look the same and the quality of my lenses from other eye glass places feels like glass.

Both of my glasses I hated them, but felt like they had me trapped as I had already paid for both of them in full. I stressed my unhappiness and told them I did not want them. They told me their policy of no returns. They also told me that I was not allowed to leave them at the store as they do not allow customers to leave personnel belongings at the store. The manager, plus all the employees (it seems like they are all family members that work at this store) ganged up on me insisting that I take them home, they also accused me of looking for something to be wrong with them and that I was making it up, they told me to go and wear them for a couple of days and get used to them, and if I was still not happy I could take them back, and they would fix whatever the problem was. I called a few days later to express my disappointment and that I wanted to bring them back, Evelyn told me that I could not return them, so when I reminded her that she was the one to choose and recommended the shape of the lens, her response to me was that I agreed.

I could not believe it. The attitude it was very obvious to me that they had their money, and it was my tough luck. I really felt suckered. The price was not the issue, I just wanted nice frames that I could wear and after spending $1200 dollars I got everything but that. I asked them if I could get a store credit and choose different frames and lenses and they said no but I could purchase another pair. The store was not prepared to help at all, after my many phone calls, and them promising to call back but never did, I just gave up. I had no choice but to wear the black frame ones and get used to the white film on the edge of each lens, but I have never worn the rimless at all and hate the shape and how they fit my face and not forgetting the really thick lens on one side.

I fell pregnant in November and could do without the added stress so I gave up with the store, due to the frustration and stress over giving them $1200 dollars of my money for pure crap. Now that I am at the end of my pregnancy, it eats me up every time I see my eyeglass case with a pair of frames and lenses, never worn at the cost of $693 USD. Then not to mention my black frame glasses, the ones that I use for work, show chips around the edges where the color black has peeled off the frame.

I just recently purchased a pair of glasses from Pearl Vision in the Northwoods Mall in Peoria, Illinois. These glasses were sold to me by a Bob, who said he was the store manager. He told me that I really needed to get a new lens that was completely glare proof and a much better lens. At no time did he discuss with me the price. He did show me a bill that was quite confusing as he held it in his hands at all times. At no point did he say to me that these special lens were $435. If he had I would not have purchased them.

When I went to pick them up, I then reviewed my bill and found out the cost. I explained that I would not have purchased them if I had known the price. They informed me to talk to Bob. When I did, he told me that he went over my bill with me as he always does and I told him that he did not tell me the price of the lens. He informed me that he was sorry that I did not see the price of the lens on my statement. He was quite rude this time and offered me no assistance whatsoever.

However, I do know that I have a 30-day return policy if I am not satisfied with the glasses. Of course, they will probably tell me that I am not satisfied with the price, not the glasses. I just want everyone to know that make sure you ask the right questions and above all the price. I tried to and each time Bob started on another sales pitch, so that I kept forgetting to ask the price. I have learned a very pricey lesson and hopefully I can keep someone else from doing so. Stay away from Bob and Pearl Vision for that matter. They have all sorts of hidden costs.

I bought a glass for $510.00 in February of 2009. In May 2010 I observed that the UV coating or whatever that the glasses was coated with was peeling off. I went in to the store and showed the glasses to an attendant who said that he cannot do anything for me as the warranty was only for one year. If I would pay $250.00 he will be able to assist me.

I had a lot of trouble getting new contacts, since I needed to change to either mono-vision, or multifunction lenses. After 4 trips back and forth, I decided to try 1 of the previous trial pairs again. So, the doctor agreed. He was looking for the contact supply, which I noticed was on the table, but still in the box to be sorted. He then went out and asked an employee at the front desk, if he could find my contacts for me. His comment out loud was "you expect me to go through the box. I am busy, you will have to do it yourself". I offered to help the doctor find the lenses, which he declined, and that he would find them for me. He found them in less than 5 minutes, and was very pleasant.

The guy at the counter, along with another lady who agreed with him not to help the doctor, were very rude. First, they should not let the customer here. Second, they had no respect for the doctor's role. They didn't even say to him, "if she could wait a minute or two, that would be great". I would not have been able to see to leave the clinic without some type of lens, because he had thrown away the ones I was currently using. I decided on my contacts, and I went in to pick them up. I asked the clerk at the desk, about getting my contacts to be the same prescription, as my contacts.

He very rudely stated that contacts and glasses do not have the same prescription. I said, "well, whatever it takes, so that I can see the same as the way I see in the contacts". He continued to say, they are not the same, and made me feel stupid. He knew what I meant. The general culture in this store is terrible. The second doctor I have seen was great and very helpful, but the administration employees need a lot of training on what customer service means. I have been wearing contacts and glasses for 30 years, and have never been treated this way. They cause customer embarrassment, and do not want to go back. There are many other eye clinics that actually care about the customer, and have respect for the doctors.

I am 60 years old and having been wearing glasses for 55 years. I know how to care for glasses. Two years I bought a pair of the light weight twist frames and progressive lenses. I paid $500.00 for a pair of glasses thinking they would hold up. I got the ones that change to sunglasses and supposedly do not scratch. I got everything except anti-glare and paid big bucks.

Well after 2 months, they scratched and the coating just started wearing off. After a big headache and a lot of rude hassles, they replaced the lenses. Well, after a couple months, same thing happened with replacement lenses. I cleaned them just like they said. But they would not replace them. Well last night, I was cleaning my glasses and the expensive frame that was not supposed to break, snapped in half at the nose piece. Of course, they would not replace them.

I am an average income person and have to do without to spend 500.00 dollars for a pair of glasses thinking they would last. I will never and would suggest to others to never buy products from Pearle Vision.

On March 22, 2010, I purchased a pair of reading glasses from Pearle Vision. My portion of the cost of these glasses after my insurance was over $500. With each lens came the cost of scratch coating. I also purchased a warranty agreement. On May 21, I called and spoke with an employee and told her my lens had a fairly big scratch on it. I asked her how much it would cost to replace the lens and she told me it would cost me approximately $200. I told her I had the warranty and she told me that was the cost of the replacement lens with the warranty. She proceeded to tell me that the reason for the scratch was probably because I didn't take care of the glasses and put them in my handbag without its case. I told her that I had worn glasses all of my life and after paying over $500 for a pair I certainly did everything I could to take good care of them. She told me she had talked to her manager and that was their policy. She said that I could bring them in and they would look at them and determine if it was a factory defect.

My husband and I took the glasses in and she said it was definitely misuse. We asked for the corporate phone number. She said she would try and call her manager but of course he was not answering. She then had to ask another employee what the phone number was. The manager called us the next afternoon at 4:30 PM and said that we needed to get this resolved. He would not be leaving the store, but we needed to call him and leave a number we could be reached at. He already had our home phone number. We have tried to reach him three times, but he is never available. I did not even have the glasses for 60 days and got no customer service from anyone. I feel that the coating was defective and should have been given a new lens.

I purchased a new pair of glasses and contact lenses. The total cost for all services was well in excess of $500. The contacts have never been right from day one. I called to make a complaint and was told someone would call me back. They never did. In the first couple of months, the glasses loosened and were so wobbly, I was afraid they were going to fall apart. When I took them in to be tightened, the girl told me I must be taking them off and on wrong. I almost died laughing, but then I got mad because nobody wants to take responsibility for anything defective.

Within 6 months, the glasses broke where the lens was drilled to attach the earpiece. I took them in and was told it had been too long to be considered "defective", but they would see what they could do to get me a good deal. They offered to fix them for around $90 or so dollars. I was not a happy camper so picked up the glasses and walked out. Now, less than 2 weeks later, the other lens is broken at the nosepiece. Pearle Vision not only offers poor products, but they also offer hideous service.

Now, less than a year later, I will have to contact another eye professional, get another exam and pay for new eyewear! Not only will I never return to them for service, but I also have a high profile job with many, many contacts with others and will pass the word on to everybody I get the chance to that they should never darken the door to this "business."

I went into the office at the address above on Friday March 5, 2010 at 1:32 pm. I took my Vogue eye glasses (V 3659B/Black/52) in because after having them for only one year and 2 1/2 months, the ear piece came off the frame when I took them out of the eyeglass case. It came off where the screw has the medal piece that fits into the ear stem. They seem to be a defected pair of frames. I explained to the clerk at the desk that I only had them for one year and 2 1/2 months. I bought them on Dec. 8, 2008. I paid $160.00 just for the frame. He told me I would have to pay half of the original price which was $79.98. My friend was with me and she was so shocked that I would have to pay anything and told the clerk that with that price of the frame it should have lasted longer than a little over a year. I had been sick and couldn't take them in exactly on the one-year time. My friend said, "The Vogue frame wasn't such a good quality after all."

The clerk said that (breakage) usually doesn't happen and that the Vogue was a good frame. Without saying any more or arguing in the store I needed the glasses, so I just paid the $79.98 even though I don't feel like it was fair that I had to pay. After paying that amount the clerk said from now on since January 2010 when buying a pair of glasses you only have to pay $25.00 to replace the frame. He knew my friend was interested in buying a pair of glasses until she found out I had to pay $79.98 for replacing the frame in such a short period. I have went to another eyeglass place and when I had my eyeglasses cleaned the clerk told me I also had several scratches which shouldn't have happened to such expensive eyeglasses lens especially in such a short time. I don't feel like this company has been fair and have ripped me off. Please help me with this matter because I am feeling so dissatisfied and don't want this to happen to anyone else. Thank you.

I have been going to Pearl Vision for years, moved to SC 5 years ago and made an appointment. I went yearly up to Sept 2009, which at that time things were changing as far as the economy and I no longer had a job, but needed to have my eye exam in order to get more contacts. So I called and asked how much an eye exam was and was told $75.00. So I made an appointment for Sept. 11, 2009. This time, I only got them to dilate my eyes rather than doing that detailed eye x-ray. I'm not sure what that is called, but that was more expensive so I chose not to do it. I do have Medicare but not particular insurance for eye exams.

They asked when I finished if I had Medicare and I showed them the card, but I also said I have no insurance that covers eye care. They took it anyhow. I had gotten the Pearl Vision Credit Card many years ago and if paid in full within 6 months, there would be no interest. This was good, no complaints. I had used this many times and always paid before the 6 months. This time, I did not get glasses only contacts for 6 months, which was $40.28 and the additional for the exam they charged my card $104.00, total $144.28. I paid the credit card off in Nov 2009. In Feb 2010, I started getting bills from Pearl Vision for an additional $119.87, which would have made the total cost of the eye exam $264.15, which is absolutely absurd.

Like I said, I have been going to Pearl Vision for many years. First of all, I was told $75.00 and to end them wanting a total of $264.15, which is a big difference. I had called several other eye doctors prior to making this appointment to ask what their eye exams cost and they too were $75.00, so I did not see a need to go somewhere different. I am very upset about this bill.

The person who takes care of the billing only works a few hours a week and is never in. I have called her several times but she is never there. She sent me a letter in reference to my calls and said I needed to pay a deductible to Medicare every year. I never ever expected Medicare to have anything to do with this and thought I was paying the full price of the eye exam and 6 months of contacts. I will never go back to Pearl Vision. I believe they are a ripoff and there will be more communication before I pay this much money for an eye exam.

I purchased a pair of eyeglasses from Pearle Vision in September 2009. I took the glasses back on April 14, 2010 to complain that the frame was starting to tarnish. Mr. S said that the oils in my skin caused the frame to tarnish and he could replace the frame at 50% the original price of $150.00 which would be $75.00. I informed Mr. S why would I want to give him another $75.00 when I had already spent $333.00.

I want to replace the frames for free, because he was selling a defective product. Mr. S said the product was not defective and I informed him I have worn glasses all my life and I have never had a frame do this. Mr. S said I bought frames on the lower end of the price scale and I informed him that $150.00 for a frame was not cheap to me. He said it was if I had broken the frame and because it was under the one-year warranty, he could replace the frame for $75.00. I told him I would go to the Better Business Bureau and he said to go ahead.

He gave me the information about who was the distributor of the glasses which was New York Eyewear. I called New York Eyewear and they informed me that once the frames are sold to Pearle Vision, that the product belongs to Pearle and they do not deal with the public. The representative also said that if Pearle has a problem with a frame, that Pearle can call them so they can try to rectify the problem and that Pearle is very aware of this.

Mr. S did not tell me any of this, he was only interested in getting more money out of me. I called Luxottica and said this particular store was a franchise and there was nothing they could do about it. I would have to deal with the store. It is obvious that the buck is passed around and no one wants to take responsibility for anything. I will never buy glasses from Pearle Vision again nor will I recommend any future customers.

I went to get glasses, took eye test, was told I need glasses, and was not told what frames were covered by insurance. Since this was my first time getting glasses, I did not know this was part of the insurance plan. I went back to get glasses a week later and was told they were not in. I went back four days later, they were in.

When I tried them on, I would see double and, was told my eyes need to adjust to them. I went back 3 days later and complained. They told me they weren't fitted right because they were progressive. I was told they could make new ones, but I decided to not get progressive and just get 2 pairs of glasses, one for distance and one for reading.

The doctor said OK, but if this didn't work, he would give me a nice pair of prescription sunglasses. I said I don't need a six hundred dollar pair of sunglasses. I went back for the 5th time, and glasses were still wrong. I'd had enough and demanded my money back. The doctor told me he could not give me a refund. He said it was like going to the doctor with a cold and walking out still sick, you don't get your money back!

After about a half hour of going back and forth, arguing, he finally gave me my money back, but not after being verbally abused being called an arrogant person about 10 times. And after all that, he shorted me 10 dollars on the refund, telling me the eye test was 20 dollars. But when I called my insurance, they said it was only 10 dollars for eye test.

I purchased a pair of glasses, around mid September, 2009. I paid almost $500 for these glasses. I have been back about 3 or 4 times, due to a loose arm on the glasses. Today, 4-2-2010, I went again to have it fixed. I was told that I could have them replaced, but it would cost me 50% of the price of the frames. I didn't have the money, and didn't want to pay that, after spending so much money on the glasses. The lady told me, when she tightened the arm, that it could last 2 days or 2 years. I will never shop there again.

I contacted Pearle Vision for Eye Appointment. I had an eye exam by Dr. James ** on Feb. 26, 2010 with prescription to upgrade since detached retina in Dec 2009. I ordered new frames and lens the same day without incident. On Mar. 3rd, I called to inquire about status and when new glasses would arrive. I was then told there had been a problem and that John ** should have called to explain. Mr. John did not have the common professional courtesy to call and let me know what had happen. What had happened was that the frame manufacturer had discontinued this model, but could use the set that Pearle Vision had on-hand (different color than desired). They would then need to do the lens template, that caused another 1 week delay that I was unaware of.

The glasses were reordered without the requisite quality check to see if the template and the lens were a match. They were not. The Pearle Technician (Tom) did offer and supply a temporary set of glasses to allow reading in the evenings. On March 24, the glasses arrived but were the wrong lens shape made from the incorrect template supplied. Again, I asked to talk to John ** to address the delay and the quality breakdown displayed by Pearle Vision of Madison. Again, no professional call to apologize or kiss my foot response offered by Mr. **.

It is now April 1st and still, no phone call from Mr. ** and no glasses from Pearle. After almost 6 weeks without so much as a phone call from Mr. **, I am submitting this formal complaint against Pearle Vision of Madison and specifically Mr. John ** for unprofessional behavior and for improper handling and quality control of their process and customer handling.

I had my eyes examined ($80.00) and purchased a pair of sunglasses for $348.95. They had a promotion, "buy one get one free" (of equal or lesser value). Also, on two different locations of the folder that was given to me with my receipts it was noted: "Refund Policy, merchandise in new condition may be returned within 30 days for in-store credit only. No cash, checks, or credit card refunds. No exceptions." This was a sticker that the store had printed and placed on the inside for easy visibility. On the back page of the preprinted green Pearle Vision folder is the words "The Pearle Vision Promise." Right under that is the paragraph stating the 30-day Complete Satisfaction Guarantee.

It states "We care about your complete satisfaction. That's why we'll adjust, repair or exchange your new glasses for up to 30 days at no charge to you. This guarantee does not cover accidental damage, scratches or breakage." The problem with the sunglasses was that there appeared to be additional "hinges" on the frames that distracted my peripheral vision. I never wore the glasses, only tried them on long enough to notice these spots on each side of my eyes.

When I asked to exchange them I was told there would be a $20 restocking charge. When I referred her to the folder that they had given me and the ads on TV, she stated that they were a franchise and were not bound to these guidelines. I asked her why that $20 restock charge was not included in the sticker that they had attached to the inside of the folder and there really was no explanation except that I would still have to pay the $20.

Before I asked about changing the glasses I told her that I had been to their office at 5:40 pm on Thursday, March 18, 2010. The door stated that the store closes at 6 pm. She was very defensive and snapped at me that there was a sign on the door that the employee had to leave early for a continuing education class. There was no sign on the door or in the windows, I got out of my car, tried to open the door (it was locked), and I looked through the windows to see if there was anyone inside. There was no sign anywhere.

My husband ordered glasses on 26th February 2010. It never came in. I called and inquired many times, but they would always call their laboratory. We were not told that the frames were not available at all. My husband left work to choose a different frame. After four weeks, the glasses are here--not even close to what was paid for. We asked for manager to call us but we have yet to hear from John. Still, we don't have the ordered glasses.

On September 29, 2009, myself and my daughter obtained an eye exam and purchased glasses from Pearle Vision. Months later our puppy damaged my very expensive glasses. Pearle Vision offered to replace the frames if I purchased the prescription. I wasn't aware that this is a courtesy they offer to all their clients. When my glasses came in, the part of the frame surrounding the lenses doesn't match the ear part.

It is not like the very expensive original, the fit is different and the prescription of the lenses seems to be not as sharp as the original glasses. This is something I noticed immediately when the glasses were given to me. The assistant manager told me that was the way it is and tough luck. When I went back in to try to order a correction and resolve the situation, I was met with the same angry attitude by the manager and the opthalmologist. They refused to correct the matter.

On 8/12/2009, my wife and I went to get new glasses which were due. After the examinations for both, we were given new glasses, which we received a few days later. When I paid the balance from what my insurance (Eye-Meds) did not cover, I purchased an additional scratch resistant insurance. In march of this year 2010, I called Pearl Vision and spoke to the doctor himself, for an appointment for him to fill out a required motor vehicle license form and check my glasses for scratches.

The next day when we went, the doctor did the form and then when he looked at my glasses, he did note that they had scratches on both lenses, but worse on the right lens. I asked how long would it take to fix them and that is when he said, "Well, we have a policy that you have to pay half of the cost to replace them, within a year." I told him I purchased the extra protection package so it should be under the warranty, and I was not told about the store policy or that it would be an additional cost.

Now I didn't get my glasses fixed and feel I should not have to pay any extra money for two reasons: It was 7 months (within the year) since I got them, I paid additional money for the protection, and I was not informed of any half cost policy when I paid for it. Also, the next week when I called again to get the phone and address of the corporate office, I was told to wait and then about 4 minutes later was told, "This is an independently owned store and to just go the Pearlvision.com. That was not the question nor was it even asked. This said to me, a customer, that no matter who you write to or call, we are independently owed and no one is going to do anything to us.

Now I know that Pearl Visions is nationally known and this is not good customer service, regardless of ownership, It's still the name. Please help me get my lens replaced at no additional cost to me. People don't buy glasses once a life time, they renew every year or two years. I'm awaiting your reply. My lenses are still scratched and I paid extra for a service that I was misled to believe that this kind of problem would not be.

It seems that I am one of the hundreds who have been taken advantage of in the great buy one get one free deal at the Pearl Vision center. I have been trying to find a place to get prescription eye glasses and the best deals for a few weeks. As I told the man, I had MS and had trouble seeing. He must have taken advantage from that point. I ask is the deal buy one get one with any frame? Yes. So it was that. I was talked into getting a certain lens that would not reflect and told if you don't like it bring it back. It will be replaced. I do not have my eyeglasses yet but as my husband reviewed my receipt, he said, "I thought you got one pair free?" I said I did. Upon reviewing, I did not. I paid for both pairs of glasses.

So it seems that my lack of seeing was more than taken advantage of. I am disgusted with this and do not want anything from them. If they do this to me, I can only imagine what they do to the thousands of elderly who come through their doors each day. I have seen the consumer complaints against them. My question is why are they still in business? How do you describe it? I am out an extra $300 but more than this, I feel so degraded and ignorant that I could not see the print on the paper that was not bold enough for me to read. I now have myself convinced I need a power of attorney or someone to be with me at all times to see for me and make my decisions. That is the result.

To begin with, my husband talked me into getting real glasses instead of buying cheap Family Dollar readers every 2 months. Since Pearle was having 'buy 1 get one free,' I said okay, "I'll spend the money to save my eyes." I went in and got the eye test done and thought it was kinda quick at 10 minutes. When the doctor was done, he charged me $70.00, gave me a receipt and gave the woman at the desk my prescription. Then trying on all the different glasses, I actually got excited to pick 2 pairs. I picked 2 pairs of Versace at $159.00 a pair violet and lavender. When I sat down to pay, I was told I couldn't get the 'buy 1 get 1 free' because first I didn't have a complete pair of glasses purchased. Then it was that because I didn't spend over $500.00 on one pair. I was only eligible for a 30% discount.

So since I never been to the eye doctor since I was in 7th grade, I wasn't sure what was happening. I just listen to the pro. Well, they told me I needed Pearle thin, progressive-ovation whatever that means, how much? $305.00 is what I had to buy. I said no way, just give me prescription readers. I asked how much for the readers, they said still $305.00 plus $159.00 for the frames. Why is it the same price for readers and the poly progressive? If it's the same price, give be the better glasses. With the 30% off, guess that's what I have to pay. Then she said no 30% off and she had this man come out and they talked and came up with this scheme to give me their friends and family discounts from each of them. They made it sound like they where doing me the biggest favor. I paid a total of $302.47.

All the way home, I kept thing something is wrong here so I called the 800 # right away to figure out what the hell happened. I also asked what is a complete pair for the 'buy 1 get 1 free' and why there was no small print on there signs to say you had to spend $500 or more and a complete pair. The answer given to me was a complete pair is the frames and lenses, and the stores that was owned and operated privately had a minimum dollars to spend for the promotion. The woman from the 800 # said she was emailing my concerns to the store manager and he would be calling me within 48 hours. His name is Chris **. This was on February18, 2010 at about 8:00 pm. Three days later, I got a message to pick up my glasses so my daughter did since I was under the weather. To my surprise, they were too strong and it had little squares at the bottom of the lenses that was annoying, so they went back. I was then told I had to make another appointment for another eye exam. Also, the glasses I paid for was violet Versace at $159.00 but the glasses I got were violet Vogue for $99.00.

Again, I called the 800 # and told them what happened and the manager Chris never did call me back. I also wanted to know why I never actually got my prescription, was that normal? To find out, then that the doctor should have gave me my script and told me I didn't even have to buy the glasses at Pearle. I went in the store on Wednesday to get a refund on everything because everything they have done to me since day one was totally shady and the people from the 800# and the store knew that's what wanted. So I was told to come back on Thursday to get my refund from Chris the manager at 9:00 am.

When I get there, finally for the first time I talked to Chris and he told me he would only give me my money back on debit card, not cash as I paid until he got cash in the store. I then asked to speak to his superviser and he gave me her name and a fake number. He called her there and he said she told him that corporate would be sending a check to me overnight. I didn't trust him for some reason and soon as I got home, I got in touch with his supervisor Stephanie, who said she never said that I would be getting a check sent in the mail that day and would receive it no later than Saturday.

Well guess what, today no check, still no glasses and believe it or not, Chris still has not called me back. But Dr. K left me a message to have my eye exam again for another $70.00. Anyway, I feel like I'm nit picking. I just now got off the phone with Chris the manager asking where is my refund check and why would I keep an appointment with them when the check is supposed to be here already. Chris then informed me that I have to request a refund from the doctor separately. No joke, I asked him did he think after all that has happened could he bring Dr. K up to speed and request the refund for me. Guess what, he said yes he would and both refunds should definitely be here on Monday.

That's my experience with Pearle so far. I hope the saga will end soon. All in all, I don't think I will ever get over this and will be wearing the cheap Family Dollar readers forever.

I spent $135 for an exam! I have no glasses, no contacts! I called to ask the price of their exams and was told $45. However, after getting my exam, I was told that the price was actually $110 plus an additional $25 for the dilation. Then I get to the register, and find out that the doctor forgot to even put in the dilation drops! She thought I was done! It was the girl at the register who said that I had to go back in after my eyes were dilated.

Then to add insult, the doctor came over to me and looked into my eyes pretending that she was checking the progress of my dilation. "Oh, I need to put another drop in, they aren't dilated yet". So on top of me being overcharged, my time was being wasted because their communication was horrible! So when I finally got back to the register, I asked about contacts. Since I mostly wear my glasses, I was only interested in 1 box for now. She tells me that I can't purchase 1 box, the minimum quantity is 2 boxes!

Then I asked why they charge so much more for a "Contact Exam" than for a "Regular Exam". All she said was that it's because I'm getting fitted for contacts and getting a prescription. They don't explain that over the phone. I didn't know there was a difference. So I pretty much paid an extra $65 for them to tell me that my eyeball diameter and contact prescription was the same! It's ridiculous. All these people care about is milking as much money as they possibly can out of customers. The insurance is a joke there. You can't even use it unless you buy something from them (like glasses or contacts). I will not go back there, ever! I'll go to my old eye place where I paid $100 for a full exam, contacts included!

After choosing two pairs of glasses, I was told I would be called when they were ready, of course nobody called and I had to call them, The sunglasses were ready but I was told the regular glasses take a few days longer because of the protective coating (which by the way they do a hard sell for the coating). Again I had to call them.

Today I went to pick up the glasses and I had requested a very light tint, of course they came back very dark, the store doesn't have a sample to view. They said they will send them back to remove the tint and because of the protective coating, it will take a few days. After I get the glasses I will never go back to Pearle Vision. The service is condescending and overall not a pleasant experience.

Like Bill from FL, I also purchased glasses (Jan 2009) from Pearl in an emergency as I was traveling. It cost me over $500 because they could not place new lenses in my existing frames. Since then, I have had to return twice to have lenses replaced due to scratches. I have had glasses for years, used protective cases, etc and have never had the problems with my glasses that I have had since I started shopping with Pearl.

Cost of new glasses in Jan 2009 is over $500. Replacement lens in July 2009 is $150. Replacement lens March 2010 cost unknown to date as they will probably tell me I need to have my eyes checked as it has been over a year plus the cost of new lens.

I went in to get new and different contacts. I have been in contacts for over 35 years, was told couldn't wear them again. He never did any of regular test. He did a 5-minute test for vision. My vision is the wrong prescription and you can't read the contact RX, because he at first refused to write me one. He said, "I told you, you can't wear contacts." He got mad and took me back in for the same contacts I was in, that upset my eyes. I am wearing glasses that are too strong and make me dizzy and can't avoid another prescription at this time.

I ordered a pair of reading glasses. In a short time, both lenses got scratched. I have had numerous pairs of glasses in my life, and this is the first time something like this has happened. When I took the pair back to the store that sold them, they tried to place the blame on me. They said they would fix them for $100.00, which I think is unreasonable since it happened so soon after I purchased them. Unless Pearle fixes the pair at no cost, it will be the last time I will deal with the company. When something like this happens, I am not shy about telling others about such dishonest business dealings like the one I just described.

It's false advertising. Pearl Vision advertises a two-for-one complete glasses, lenses, and frames. Signage clearly does not indicate that there is fine print somewhere else. I paid cash around $500 as agreed and was told that sunglasses Rx or not would be OK for the second pair. The sales person Maryann then said that there is a $200 limit on the "buy one, get one."

I could buy the sunglasses for an additional $200 cost. The teaser advertisements are propped throughout the store but not honored. I believe that if you say "buy one, get one," then that should be the case. Pearl is free to say "buy one, get another one" if you want one. Or Pearl may choose to say "buy one, get another pair at a discounted price to be determined," but Pearl chooses to misrepresent itself, and I believe they are in effect lying with their bait-and-switch advertising.

I have bad experience at other stores and then I went to the Monroeville, PA store. There's Michel, I am very pleased and will go back to Pearle Vision again.

I received a phone call from Pearle Vision reminding me that it was time for my yearly appointment. I was informed that they had pre-scheduled me an appointment for the following week. I told the person I talked to that I did not want to keep the appointment that was pre-scheduled for me and that I would need to check my calendar before making an appointment. I am angry that they would be so presumptive as to call and remind me of a need for an exam and to pre-schedule me for this exam! I do not want someone else making my appointments for me. This practice is much too aggressive, pushy and invasive. I have been a patient of Pearle Vision for at least 10 years and due to this rude practice, I am seriously considering taking my business elsewhere!

I had an eye exam scheduled for 9am, Saturday, January 9, so I arrived a few minutes early to get checked in. But the door was locked. So I went back to my car to wait, but my car is still cold. It's below zero in Minnesota. Then at 9am sharp, I see one of the doctors pull up in his car. So I decided to follow him in. He entered the building then locked the door behind him. I rattled on the door, and he looked at me then walked away.

Then I noticed that there was staff behind the desks, but they just stared at me then looked away. So I left. By the time I got home, I expected to have a voice mail message from them "innocently" reminding me that I had missed my appointment or at least an apology for leaving me out there in the cold. But they didn't even bother to call to inquire about my "missed" appointment. Needless to say, I won't be returning. You do not leave your clients out in the cold.

My daughter who is 15 years old was due for her yearly eye exam. Since we have used Pearle Vision the year before, I made an appointment with them for December 28, 2009. Upon check in we were asked questions that implied to me that they did not have my daughter's chart. I explained that my daughter had been seen in the past. The examination done by Rick *** was different than what we experienced on previous visits to Pearle Vision. For instance, she was not checked for far sightedness and her peripheral vision was not checked. When she put in her trial pair of contacts, the doctor did not check them but we were given a prescription for them.

I explained that my daughter has done very well with the brand of contacts she now has and would like the same brand of contacts. He assured me that it would not be a problem. She was given a brand that she had had in the past that irritated her eyes. We did not realize this until we arrived home and compared the contact lens prescription. I contacted Pearle Vision by fax and phone and spoke with a Michelle who would not give me her last name nor would she let me speak with her supervisor. She would not provide us with a new prescription, was rude and hung up on me.

Several years ago I went to Pearl Vision because of their name, they had been around a long time so I assumed that they stood behind their product and sold quality eye wear. I purchased eye glasses from them, the kind that had magnitic sun glasses that would clip on. I liked the style very much. However, the glass lens would not stay in the frame.

I took them back to not only the local place where I purchased them but several other Pearl Vision offices in Northern PA and in New Jersey. They would fall out at work, while shopping, on vacation and at home. Sometimes they would just fall out, other times when I would put the glasses on or take them off, it would pop out and also when I would take the sun glass off it would pop out. Everytime I would take them back to be fixed, a few of the times I would stick them in myself, but I wanted them to be fixed for good, it is hard to drive with one lens on and one off, one of the times I didn't even make it out of the Mall where I purchased them and it popped out.

I finally asked them if there was a recall on the lens and asked them to see if they had any other complaints on the frame type. They said they had no way to look that information up. I asked them to check my records to get the frame style or frame id and I was told by the manager that they did not keep personal records of people or purchases. I was suprised that they didn't keep information on their customers, she said they didn't. I had asked this same manager why something couldn't be done with the glasses and if their was someone else I could contact. She said she had spoke to someone above her and was told to offer me a percentage off my next pair.

Also I kept having problems with seeing out of the glasses. I had purchased the progressive lens and I just couldn't seem to get used to them, I had to constantly keep moving my head around, months later. When she offered me a percentage off my next pair, I asked her why I would want to purchase another pair of glasses there when I couldn't seem to find a solution to this pair. Most of the times I came back her attitude towards me was one of indifferance and unwillingness to help.

Finally I went in one evening totally disguested because once again the lens popped out and fell on the sidewalk and chipped it. The manager wasn't in so I spoke with a gentleman. He was very nice, but said there wasn't anything he could do but said he would check my record to see if we could find the glass type, needless to say I was suprised and asked, you keep records of your customers? He said yes, and went in the back room and came out with a file of all my information. I asked him if this was new and he looked suprised and said no and asked me why, I then told him the manager said they didn't keep records. Poor fella suddenly looked very uncomfortable.

When it was time for my husband to get glasses, he, of course went to another store, while there I mentioned how much problem I was still having seeing out of my glasses. He check my eyes and glasses and said the progressive part wasn't lined up correctly and to take them back to where I purchased them and have them corrected. So, again, I went back to the store and asked for them to be checked. They said there wasn't anything they could do, again I asked who else I could go to for some help, they said no where.

We didn't have any extra money for me to go to another store and get new glasses so I have been living for years with chipped glasses. I did, however, find another eye store where they were able to glue my lens in and so far it has stayed in. When I had to get new glasses I went back there, while measuring my new glasses for the progressive lens, i had them measure my old glasses. I couldn't believe what they found. One of the lens had a much higher progressive line, the lens weren't even on the same level.

I am totaly disgusted with Pearl Vision, and when talking to other people, I am amazed to find that everyone, I mean everyone I spoke to was unhappy with Pearl Vision and would never, never, go there or send anyone there again. I don't care about the coupons, I want glasses that are right and customer service that will help find a solution to a deffective product. I have worked in sales and personally, if I ever had someone work for me that was like this manager, she would have been fired, for her poor customer service skills, and for lying.

i pick out my son some glasses. then she type it up quote me a price of 139.98. i chared 110.00 to my card. owe 29.98. the i get a call the next day. sorry i made a misstake. u not under the pland i put under but i got my ivoice. now they dont want to give me my money or give to me at the invoce price and my son cant see.

My wife ordered a pair of glasses and Carol was very rude and telling that those glasses make you fat and I wife got offended about it then she ordered the glasses she wrote up the price then when she was going to pay for them she raised it up almost a 100.00 we should have got it for the price she wrote down first Im going to call the Better Business Burea to ad report them

I will not fight for them this time nor will I call the store, I am reporting them to the BBB again and will NEVER go back nor reccomend Pearl Vision.

I had changed employment and thus my insurance changed to Aetna. I was very happy with VSP not just because of the discounts but the excellent service i got for last 4 years at Nashua Eye. So when my prescription lenses broke, i decided (to my misfortune) to goto Pearle Vision. I met the store manager who took all the details for my single vision glasses and also recommended buy one get 50% off for another pair. I decided to get Rx sunglasses. Its not the wait of 7-10 days that most people are uncomfortable about that got me real mad but the fact that they got the PD wrong on my glasses and both my sunglasses and clear glasses had a base number which they should have not have carried.

The store manager was not only ignorant about this but was rude and extremely proud. She told me to go back to my doctor to get my eyes checked. Even though my prescription was from may this year, she would'nt budge. They called my doctor and i took time off work to go see him at the earliest. The optician confirmed the screwup with base number and confirmed that my eye sight had not changed. The same day i went back to get the glasses fixed.

Now i was told to wait another 2 weeks. I called a week later and the person behind the phone started telling me it was 7-10 business days. These guys are not only ignorant and clueless (they cud'nt get me high index,polarized sunglasses while Every other optician could) but they are proud and rude to their customers. They put on a happy face just to lure the customer. Once your money is with them, the wait can go from 7-10-15-30 days !! Its not that you see my anger and frustration in this message but the fact that they made a mistake, that they try and cover up by blaming it on me and not only paying for it but i also dont know if the final pair of glasses would work out. I would never buy from them again.

I purchase two pair of glasses from the Pearle Vision store on Wolf Road in Albany New York. The salesperson convinced me to buy the warrantee where the frames and lenses would be replaced if damaged at no charge the first year, and I would receive 60% off during the second year. Within the first year, I returned to the store because the lenses were scratched. I was told that the scratches were not that bad and not in the direct line of vision, so it was not necessary to replace them at this time. I recently returned to the store because there are many more scratches now. They agreed now that they needed replacement, but I would only receive the 60% off because a year had gone by. The new cost for the replacement lenses is $388, minus 60%. This was three times the cost of the original two pair of glasses. I visited three other eye glass stores on the same day, one another Pearle Vision. The prices I was quotes were $129, $229, and $267. The lesson here, DO NOT go to Pearle Vision, any of them, and NEVER by the warrantee.

I purchased my daughter's glasses here last year (with a script that is good until 08/10), today we went to have her glasses adjusted as they continue to get so loose they fall off if she bends her head forward and have done so since purchase (we have to go back to have them tighten every 6 weeks or so), but that is not the problem. Today we asked for her PD number and the front clerk told us we could not have it. It wasn't until I demanded it by law that she called the optician up front. After about 10 minutes off trying to tell me that we were not entitled to it, I said fine explain it to my lawyer as it's a federal law that if asked they have to provide it. All of a sudden they could give it to us, but with a loud warning (as to embarrass us) that if we tried to buy glasses online or at a dept. type store I was risking my daughter's eyesight. We are done with this store. Also, I agree with many other's about their coupons. No matter want you do the coupon Never seems to apply to your order.

Lost my Rx that was left with the assistant for a for a later walk in visit. Lost of RX and unable to retrieve correct RX for contacts & Glasses due to their policies.

My Brother In Law Mike Rempp took me to The Pearl Vision Store In Mt. Pleasant Michigan and presented a coupon for the Buy one, get one free deal and was told that we could pick out any brand as long as it was NOT listed on the coupon as excluded. We picked out the Pair of Glasses each and He thought that the associate gave him the discount for buy one/get one free but they would not honor the special as advertised or even take the coupon and said that we would have to take it up with the corporate office. We have a receipt for full prices paid and NO discounts were given...please help him get a refund he deserves..I would have never took advantage of the offer and had him buy me New glasses because I have no insurance and no money to pay him back as this time and he is such a nice guy and hearing impaired thats why he wanted me to go with him in the first place to help him pick out his glasses and I feel we got taken advantage of this offer with any discounts taken...I can provide you with receipts and the coupon that the associate refused to honor.

on november 11, 2008 i purchased 2 pair of prescription glasses from pearle vision in gainesville, florida. i had a glare coating put on one pair. after about 2.5 months i noticed one lens was becoming hard to see out of. on close examination i found several bubbles on one lens. i took the glasses back to the store on february 02, 2009 and was told by an employee that they were not under warrenty. i spoke with the manager and he agreed that one lens had a flaw in it. we decided to replace the lenses with no tint on them and i paid 162.79 by check and was told i would be issued a check for half this amount since only one lens was defective.

i waited foe over a month and received no check. i called the manager and he said the check should have been sent out. he had me verify my address and phone number and said he would check on this and call me back. he did not call back and i called at least 6 times and visited the store 3 times in the next several weeks. each time i was told that a check should be sent out. the manager was very nice and on 2 occasions he talked with someone on the phone he told me that whoever he talked to was also checking on why no check had been sent out.

the last time i called he told me he could not understand why i had not received a check. he told me that he would get a phone number for me and rhat i might call someone to check on the problem. he never called back. i have waited another 6 weeks and i have heard nothing from anyone. this lens is clearly defective as anyone who looked at it could see.

i hope that pearle vision understands that word of mouth advertisement is more than radio, television or newspaper advertisement and at this point i can give no good advertisement. i am retired and i do not have money to waste.

February 2009 I bought a new pair of glasses from Pearle Vision at Quail Springs Mall. I had a bad feeling about it when the sales people there didn't seem to be very service or customer oriented. Anyway I placed the ordered and picked up the glasses about a week later. After a few months I noticed in the right lens there was a defect appearing in the right lenses that looked like a manufacturing defect and the lenses themselves seemed to be becoming pretty scratched and worn more than they should for just having them less than half a year.

I went back to Pearle Vision Monday August 10th and had one of the sales people look at them and she said yeah they look like they need to be replaced and that they probably could be done for free but I would need to check with the manager but he wasn't there on Mondays and to come back on Tuesday. So I went back on Tuesday August 11th. The manager was gone to lunch and the sales person took a look at them and said sure we can replace them but the cost will be $305.00. I told her what about your warranty and the defect? She said well if you werent satisfied you had 30 days to return them. Well 30 days is hardly fair since your product seems to be faulty and what about the 1 year warranty? She said well the replacement lenses were actually $400 and the $305.00 was the warranty replacement cost.

Thats the point at which I asked for my prescription and left and went to Eyemasters downstairs where I purchased a brand new pairs of glasses for $219.00 and was treated by their staff with real professionalism and respect and picked up my glasses a few hours later. I did talk to Pearle Visions manager who told me that the sales person I spoke to was incorrect and that the replacement lense cost was not $305.00 but was closer to the $219.00 range and may be free. I will take my glasses in to just see what they will quote me but unless they replace them free I don't think I want their inferior product and will take the frames to eyemasters to put new lenses in the for what will probably be a cheaper price. For any of you out there who were glasses or contacts I would definitely avoid Pearle Vision since this place seems to be a ripoff and needs to be avoided and closed.

I have been wearing glasses for over 45 years and have never experienced a problem like this. On June 2, 2009, after selecting a pair of frames, I explained to the manager that I had a neck fusion and was unable to move my head from side to side nor up and down. I worked on a computer all day long and need to be able to look at my keyboard and the screen without having to move my head, only my eyes. The manager took my order without looking at my current glasses and checking that the glasses I selected were going to fit. I paid the full amount of $300 as requested to place the order. The glasses arrived approximately 2 weeks later, at which time I mentioned that they were very uncomfortable but would try them knowing that they were new glasses and a new prescription.

I wore the glasses for about a week, trying to adjust to them. I had to reposition them each time I tried to read. I was unable to use them to work on a computer for I had to attempt to continually move my head, which is impossible. I noticed that the trifocals were out of horizontal alignment by several millimeters.

I returned to the store informing the sales staff that the glasses were very uncomfortable and not usable for computer work, as I had requested. The manager was not in and I was told to return the following week and visit with him about a refund. I returned the following week on June 30, 2009. I requested a full refund as the glasses would not work for me. The manager insisted that he could fix the problem by sending them back to the lab and remake the lenses to match the design of my current ones (why did he not do this in the first place?). After much discussion, I reluctantly agreed to try it one more time (here we go again, another 10-14 business days). I had to pay an additional $25 to have 35 mm lenses.

Approximately two weeks later, I received a call that the glasses were in and then immediately another call that they would have to be sent back to the lab for adjustments on the clip-on dark glasses (another 2-3 days, here again, why was this not done the first time?). I told the sales clerk that I was very dissatisfied with the whole situation, and wanted a refund. The following day, I received another call that the glasses were back and I could pick them up.

On July 15, 2009, I decided to give them one last try. The salesperson was unable to adjust the temples of the glasses to fit properly and said that they had to go back to the lab to have the temples cut down and reshaped (another few days). This was the last straw. I informed the salesperson that I wanted my money back. He refused saying that I should have noticed all of these problems the first time that I came in. Who is the optical professional, not me, and definitely not those at this Pearle Vision Center?

I find that the store manager is very incompetent as a dispensing optician. He did not know how to fill a prescription properly or adjust frames. It seemed that he was not in the store on all calls and several of my visits. This store paints a very poor picture of Pearle Vision to the public. I would hope that this store is an exception to the many Pearle Vision stores in the nation.

Eighteen months ago, I purchased my set of glasses from Pearle Vision. About two months after waiting seven days to receive them, the lenses cracked. I called Pearle Vision and of course, they are still under warranty and are fixed for free. A few months after receiving them again, the same thing happens and again they are fixed for free. After we hit the one year mark with the warranty expiring, they cracked again. This time, I was to pay $100 to get them fixed because the warranty was up. I didn't agree but I am a teacher and I need to be able to see, so I paid.

One week after waiting 10 days for them to be fixed again, I get my glasses back and within that week, they are cracked again. I contacted Pearle Vision once more and they agreed to have them fixed free of charge with the explanation of "We don't understand why this keeps happening?" Needless to say, about six weeks later, they are now cracked again. I contacted Pearle Vision speaking with a manager named Sharina explaining to her I don't want these glasses fixed again. I want a full refund of the entire purchase price plus the $100 I had to pay. I said if she cannot authorize a refund check then I would like to know the name of the person who can so I can deal directly with them. I told them we can handle this issue between us or I can get an attorney. I do not have money to put out for new glasses without a refund. The woman said, "Get an attorney."

All I want is my money back so that I can go get a new pair of glasses. I am driving around not being able to see, working everyday and not being able to see. I have dizziness and have been seen by the doctor and given medicine to help keep it under control. Of course, the dizziness is caused by not wearing my glasses which are always broke. I have made multiple trips to this store to drop off glasses and pick-up glasses. I have spent a lot of my time over the past 18 months speaking with these people on the phone which is a long distance call from my house. All I want is my money back. If there is more to get out of this then let's go for it.

I went into the store several weeks ago with a script from my physician for glasses. I explained to the lady present that I wanted progressive transition lens glasses so that I could drive my patrol vehicle and observe the computer screen in my vehicle. Also, at times I would wear them driving a patrol motorcycle. She gave me two pairs of frames to choose from. Out of hundreds of frames, I felt that she was making me choose between the only two frames available for my glasses. I purchased allegedly one pair and getting one pair free for $500.00, including a discount because of the vision insurance I have. I wore the glasses once while working, but they are ugly as sin.

I went back to the store today and another lady assisted me. She informed me I could pick my frames and suggested one pair that looked decent. I picked another pair out to use as sunglasses. She told me I would have to come back later to be helped with a refund and reordering glasses. I went back in this afternoon and the original lady was present and was rude to me. She told me I would have to come back in later or tomorrow to take care of the problem. My office is next door to this business and everyone in the office wears glasses. Do you think I will suggest Pearle Vision to them?

My daughter and I had an eye exam on 6/26/09 (at 11:00 and 11:30 am) and I was not told they (Pearle) were no longer taking our insurance plan for eye exams until after we had our exams completed. We were returning customers. Pearle had accepted our insurance plan before. I had to pay $189.40 for exams. So we pay our insurance company for the coverage and Pearle. We're paying twice.

On June 20, 2009, I had a prescription filled for new glasses. My vision plan listed Pearle Vision, so I went to the one at 43271 Ford Rd, Canton, Michigan. My complaint is that I had to pay full price for a pair of glasses, which will not be ready for 10 days. First, no one should pay full price before you receive the merchandise; second, what happens if I do not like the way they fit; and third, 10 days is too long to wait for a pair of glasses when you pay the full amount before you get the glasses. I did ask if I could pay half and was told no.

Since I definitely needed the glasses, I did not have much choice because I had to use a company that is covered under my eye plan. My husband and I are both retired and in our 70s. This is money that should be sitting in my bank account and not Pearle Vision. I feel a down payment should have been sufficient. My husband and I are trying our best to help stimulate this economy but paying $365.68 that will sit in your bank for 10 days is not fair. Remember, Michigan has the worst economy in the US. Pearle Vision is taking advantage of a situation and if Pearle Vision must have the full payment to fill a pair of glasses, then you need to close your stores.

This is to follow up on a previous complaint regarding the lens that Pearle Vision put in my frames and within a very short time cracks appeared in both lens. Last month, more cracks appeared and at time of writing, there are 5 cracks with one shooting across the middle of the lens.

This means I have to pay for new lens shortly and certainly will never, ever use Pearle Vision again or recommend them even to my enemies! This is an expense I can well do without and can well afford. Also, I will have to go without my glasses for a week or more while the lens are being put in. This type of business should not be allowed to 'feed' on unsuspecting people.

To put it in a nut shell, the young lady I dealt with in Brandon, MB at the Shoppers Mall would not, for some uncanny reason, give me my prescription that they had in their computer because she said that the doctor next door who has controlling interest in the store has to give her permission. The economic damage that was done was that I had already spent $500 plus on my glasses purchased 6 months prior and now they want $500 more for bifocal.

To put it in a nut shell, the young lady I dealt with in Brandon MB at the shoppers Mall would not, for some uncanny reason, give me my prescription that they had in their computer because she said that the doctor next door, who has controlling interest in the store, has to give her permission.

I just purchased new glasses with the Easyview lenses and I don't know whether I am having a problem adjusting or if the lenses are incorrect. First of all, I felt like I was rushed out of the store yesterday after dropping nearly $600 on one pair of glasses. The first optician I dealt with was very helpful and I made the fitting appointment with her.

However, the day for fitting came and no one had called me so I just showed up at the appointment time. Unfortunately, the Optician wasn't there and I dealt with two other people that seemed to be in a rush for some reason. Also, this is my first experience with an Easyview lens so I really didn't know what to expect.

The first woman put the glasses down in front of me and handed me a card. She told me to check my vision with the new glasses. Then, she realized that I needed fitting so she called the Optician and walked away. The Optician came over, looked at my glasses and took them away. She adjusted the temples (I think) and asked me to try them on. I told her that they seemed to feel OK but I wasn't sure.

I mentioned that my peripheral vision was blurry and she told me that that was normal. Then, I asked her what the lens focus was supposed to be in the upper outside quadrant of the lens. I asked this because my distance vision was only clear in the very center of the lens. She told me "Nothing.". In other words, outside of the center upper part for distance and the lower portion for reading, the rest of the lens not set up to focus on anything. She also told me that I would have to get used to turning my head to see, implied that it was no big deal and I would get used to it in a couple of weeks.

Well, frankly no one told me that I was going to have "tunnel vision" glasses where I could only see distance clearly in the very center of the upper portion of the lens. Even at that, traffic lights look oval shaped in the distance (where the oval is on a 45 degree angle). I haven't been back to the store yet. However, I expect to return these lenses and go for a single focus lens again because I like to be able to use my peripheral vision and move my eyes without having to turn my head.

How about putting Canadian provinces on the email form for pearlevision.ca? How many organizations send their entire customer service staff on a one day training course - all on the same day? I ended up writing this email instead of talking to someone on the phone.

On April 23, 09, I went to the Pearle Vision Store to pick up my new frame I had selected 2 weeks prior. These particular frames were discontinued issue and I was to get them at "rock bottom price". Pearle Vision was to copy my prescription and have my prescription placed in the new frame. The particular date I selected the frame, Dr Mann and I got into a conversation about my employer who happens to be Dr. Mann's brother-in-law. Now, having said that, lets return to the day I arrived to pick up the new frame/prescription. Incidently, I was required to pay 1/2 of the cost up front the sum of $200.00.I wrote a check for this amount and have the cancelled check. Total sum for the new frame with my prescription was $400.00.Back to the day I went to pick up the new frame - - - Dr Mann came to me, placed the new frame on my face,asked me how they felt. I stated, they are very light, they feel good.

Dr Mann handed me a 4" X 7" card with various measurements of type on it and asked if I could read the print. I stated I could see the print but it was not clear as the prescription on the left side of the frame was pulling my eye down. Dr Mann continued to adjust the bowes of the frame behind my ears and never once attempted to adjust the glasses from the front of my face or to line up the prescription in any way. He (Dr Mann) insisted I take them home, wear them a few days and if they need any further adjustment, bring them back he (Dr Mann) would adjust them. I refused to do this stating I could not properly see through the glasses, the prescription on the left eye was pulling my eye down.

This is when Dr Mann got very irate, told me he was "losing his patience".I told him I would not accept the glasses as they were. He (Dr Mann) stated I would not get my money back. I got up front the counter as I could see Dr Mann losing control and headed for the door.As I was leaving Dr Mann called out so everyone in the store could hear stating, "I'm going to call my brother-in-law". Dr Mann frightened me. Not only did he frighten me, he threatened me. On friday, April 24, 09, I received a voicemail message from Dr Mann at 6:46PM,stating "everything looks great on the order with the glasses. I think its just an adjustment. Put them on...give it a bit of time. Wear them a few days. Have a good weekend". In no way will I ever step foot back in that store. Dr Mann frightened me, lost his composure, his professionalism,threatened me in front of other customers.

I took my son in for a Eye vision test as he has been having problems seeing distance. Being a new patient i had to fill out the info sheet for ins, medical history and such. When done this lady asked all info again and stated she was asking again for the computer. Going along she made the comment to my son that she wasn't sure what test were going to be done so she would allow the doctor to tell him that, but then she said "But i do know we have a long needle waiting for you in the back". She used her hands showing how long this needle was. I looked at her and told her please do not tell my child that went on to say you don't tell a child that and told my son lets go as we will be finding a different place to have his eyes checked and to purchase glasses. I was shocked! My husband is a ER Doc and he says it takes all kinds.

When I went in I picked out frames I thought I'd like. My husband and I both were getting new glasses. It was in Oct. everyone was dress up for Halloween. It was the buy one get one free. I have very thick lens so I asked if I could get my free pair with the thin lens also she said no it's not in the deal. I asked her if I paid extra if I could do it because it would be a waste of a free pair of glasses because I wouldn't wear them. She said NO I told her I didn't understand if I'am paying the extra to get it done your making the money why can't that be done. Well that's the way it is and that's that.

So I was very upset so I let my husband do his then decided well I'am here so I went on with my order. She didn't measure them and they are too tight on my face and leave marks, I went in later after I had worn them for awhile and they said they were too small for my face, Don't you think they should have figured that out before I bought them? Never really offered to do anything about it. Also the paint on the inside of them was coming off I wanted new frames because I've never had this happen and I've worn glasses since I was 10. They said I couldn't get them it was cosmedic and the warrent won't cover that? I don't see what's cosmedic about that? Then they tried to make them bigger so now my glasses are driving me crazy on my face , I hate them.

Paying 4 plus hundred plus my husband got glaases I should get better service than this. I hate to get up in the morning and put them on and the place I got them won't do anything about them just isn't right. Then I have the other ones, Free that are sitting on the shelve never to be worn because wouldn't do what I asked them to do.

I'am hoping I get two new pair of glasses FREE for all I've been put though. I thought would be a good place to do business with but I learned it is NOT. What good is a warrent if it doesn't cover your problem and what good are Free glasses if your not going to wear them. Thank you for listening to me I just can't get over it when my glasses I have to wear everyday are driving me crazy and I have a new pair I won't wear and offered to pay more to get done what I needed so I would.

When I went in I picked out frames I thought I'd like ...My husband and I both were getting new glasses. It was in Oct. everyone was dress up for Halloween...It was the buy one get one free..Well I have very thick lens so I asked if I could get my free pair with the thin lens also she said no it's not in the deal...Well I asked her if I paid extra if I could do it because it would be a waste of a free pair of glasses because I wouldn't wear them ..She said NO I told her I didn't understand if I'am paying the extra to get it done your making the money why can't that be done..Well that's the way it is and that's that...So I was very upset so I let my husband do his then decided well I'am here so I went on with my order...She didn't measure them and they are too tight on my face and leave marks , I went in later after I had worn them for awhile and they said they were too small for my face , Don't you think they should have figured that out before I bought them? Never really offered to do anything about it...Also the paint on the inside of them was coming off I wanted new frames because I've never had this happen and I've worn glasses since I was 10...They said I couldn't get them it was cosmedic and the warrent won't cover that? I don't see what's cosmedic about that? Then they tried to make them bigger so now my glasses are driving me crazy on my face , I hate them.

I went in for an eye exam, which was successfully completed, but then they ended up selling me men's frames and I didn't even know it (I'm female)! I'm glad I didn't fill my perscription there. They didn't tell me that the frames were wrong for my face, so I found out later down the road that they hurt my face and caused pressure on the top of my nose and behind my ears because they are not even meant for a female's face! They ended up just selling me the frames just to make the money. I will never go back, and I will never refer anyone to them. They told me before my appointment that they take patients that can't pay for services that day (and prefer to be billed- I didn't have money at that point in time) and then told me after my appointment that I couldn't leave until I paid them! I was fortunate to have a family member rescue me and pay the bill, but I was irrate because the whole reason I scheduled an appointment through them is because they said they would bill be later for the services they performed that day, then told me I had to pay before I left!! I will never ever go back, or have anything nice to say about them.

I had order two full pair of glasses and a replacement pair of lenes. Cindy was to fax a request for the RX from the eye doctor and when she did she would call me and I would give her my cc number. I invertently gave her the wrong cc#. I called her back 1 (one) minute later and asked her to refund that card and gave her another cc # she faxed the receipts for both transactions of $839.00 to me at work. Thinking she had done her job right, being the manger of that location, I left for a vaction.

While on vaction I learned she did not refund the account only voided in her system, causeing my account in go into rears. When I called Cindy she was very rude claimed it was not her that had made error. Two weeks later I picked up my glasses and had some troulble seeing, was told it was because of the new RX and to wear them for two days to adj. After only hours I could not wear them. I returned to the store was told to try a different style of frames. I ordered another pair of glasses and sun glasses.

When I picked them up, this time Cindy hepled me. I told here that they did not seam right. She start questiong me about the cc transaction. Which I had to explain, even thou she was the one that had done the cc transactions. At that point she made on attempt to adjust my glasses to say thank you or to address the fact that I had told her that they did not seam right. I took the glasses home tried to wear them for Two days could not. I took the glassed to the eye doctor to have him check them out and was told they had put the rx for the right eye in both lenses.

When I called about the RX in the beging Cindy told me she had the doctor tell her the rx over the phone. I took the glasses back to the store. This time Chrystal helped me she remeasured my eyes and ordered new lenses. At that, time we discovered that Cindy had writtent the rx wrong. I picked up the third pair of glassed two weeks later.

After having them on for just a few hours I discovered that they were scratched around the entire outer edge of the lenses. I called an spoke With Cindy was told she will have ones made. I told her I had all ready spent to much time and gas to refund the money and that was going to contact the corpate office. Later that night when I got home there was a message on the phone from Cindy telling me that she is not the one that had been helping me that it was some one else and that I better not tell the corprate office that it was her.

My husband and I both purchased glasses from this store over a year ago. The lenses on my Versace glasses are junk and they cost $275.00. I only use the glasses for reading and take good care of them. The lenses became spotty and scratched. They replaced the lenses once for free but several months later the same thing happened again. They wanted me to give them another $275.00 for new lenses.

I told them I would never buy glasses from them again, so they told me they would only charge me $87.00 to replace the lenses. My husband also had the same problem with his glasses. He needs to wear them all the time. He just went to another vision place and replaced them. I think they know they sell a defective product, and do so on purpose. This place is such a rip off.

I have a pair of glass that cost almost $300.00 and they are totally unusable. I purchased a pair of reader glasses for $15.00, yes $15.00, to replace them so I can read. I cannot keep paying ransom to these people for inferior health care products.

They are pushey people, and can't get anything right. The cost is out of this world. You tell them you don't want glar on your glasses and you get it after you told them hunder times. Buy one pair and get a pair free. What is it about $500.00 free so if I got 2 pairs that would have made it $1000.00 for 2 pairs, thank God I got one pair free. 2 eye exams the first one I couldn't see out of. (more gas) Gave them my Insurece card will get money back don't worry about it. What a rip off pearl vision is.

I purchased two pair of glasses from Pearl Vision and I could not see out of the one pair but could see out of the sunglasses. Charlene kept arguing with me and I kept telling her I just wanted a refund. She kept trying to get me to keep the glasses. Finally she didn't even ask me but set me up another appointment with the eye doctor and told me I needed to go back to the doctor and I could just take the glasses back home with me.I didn't know what to do, so I said I don't want the non glare on my glasses this time and she said that the frames I picked had to have the non glare on them or they would cost me more money.

The truth is that I paid extra for the non glare and as soon as I got home I called and told them I had changed my mind about the non glare and Charlene told me that it was to late to change the order even though it had just been about an hour later. Finally, my daughter told her to refund the money. At first she said that she couldn't do and then paused and then she stopped and ask me how I had paid for them. I told her by credit card and she finally refunded my money. I will never go back there again.

There wasn't any loss because I had paid by credit card thank goodness. But people really need to be aware of Pearl Vision.

After a few calls and problems getting my glasses and wasn't until I really got angry the Pearle Store was able to get them for me on a Saturday. My husband and I spent over $1100.00 in the Woodstock store and I was surprised that we did not even get a small bottle of cleaner or a cleaning cloth. I know it doesn't seem much but I have never had a problem before with any company till now and this was our second time there. I will not go back there again. I felt terrible that my husband got the royal treatment and I got the run around.

My total bill at pearl vision for my exam and eyeware was $ 212.94. I paid full amount at store. My insurance company was supposed to reimburse me $124.68. My insurance company inadvertently sent the check to Pearl Vision Dr. T office. Aetna advised us to have Pearl Vision give us the check when it arrived. My wife spoke to Dr T office prior to this advising them about the error to which Dr. T office agreed we did not owe anything else and would give us the check.

Dr T cashed the check and is refusing to give the money back. He treated my wife very rude on the phone about the situation telling her he wasnt giving anything back and if we didnt like it to contact an attourney He cursed at my wife hanging up on her. My family switched to Pearl Vision recently which i now regret. For a owner who also is my eye Doctor to steal my money and treat my wife very rude i feel does not represent Pearl Vision in the appropriate way.

Dr T stole $124.68 that was not his and is refusing to return the money.

Insurance paid for lens and I purchased the frames and paid for a co-pay. Per my insurance my co-pay is $20; however, Pearl Vision is adament that it was $25. They also made up a story to why it jumped to $25. If I were ignorant I would have just went on my way. No one's co-pay goes up becasue of additional thing added to their glasses...just and additional out of pockat

IRRITATION THAT SOMEONE WOULD BLANTENLY LIE IN YOUR FACE OVER $5

I called on a Saturday to inquire about if they were a provider for exams with my insurance and the person I spoke with wasn't sure without seeing my card and I was told to call my insurance company. Since this was a Saturday, I had to wait until the following Monday. I was assured that my exam would be covered at 100% by my insurance. So I called Pearle Vision at the Riverdale location and scheduled an appointment. I was told to come in a few minutes earlier to fill in the paperwork since I would be a new customer.

When I got there about 20 minutes ahead of my scheduled appointment, I was told that I wasn't in their system and that I had no appointment. Needless to say, since Pearle Vision can't even enter the appointment into their system, I won't ever be a customer of that Pearle Vision. This proves to me that this location lacks organization skills from the very start. So would I trust them with with eye care? Absolutely not!

Took off work to go to this appointment and loss time from my job.

I chose Pearle Vision, because they are close to me. I went in for a eye exam on 2-5-09 and ordered my sun glasses. They were $346.37 with our United Health Insurance discounts.The glasses did not help me . I did not know the lenses were gray (they looked green) I use them for several days, made me dizzey. I went back in and we started all over. They ordered me brown lenses. I finally picked them up Monday 3-16-09. after I arrived home I was looking at my two statements. They did not give me my United Health Care Ins. discounts.

I called today 3-17-09 and the girl said that they replaced them for free. Will, their is a $70.00 to 100.00 difference in price. I think they should have given me credit for the difference. It was not my fault, that the first glasses did not work. It is like starting all over on the order. Plus I needed them so bad for several golf tournments. I can't believe you don't have customer satisfaction. I believe you owe for the difference on the glasses. They did not try to help me with the problem. Not happy with Pearle Vision! Gloria Morris

It cost me a lot more on glasses that should have been right to start with. To repeate, If you had applied the same Insurance and other discounts to my second pair of galsses then you would owe me about $70 to 100.00 dollars as the difference between the two sets of glasses. I would appreciate you sending me a check for this difference.

I ordered glasses on 01/29/2009. I was promised a call within 5-7 days that the glasses would be ready. I did not receive a call. Called Pearl. Lenses were in, but not set and they would be ready by Monday. Glasses not ready. Pearl would call. No call. Called Pearl. Picked glasses up. Person dispensing glasses was noted to be cleaning agressively. Trusted Pearl and did not examine glasses. Noted that same P.M. that both lenses were cracked near nose piece. Returned to Pearl. Pearl would order new lenses and call me. No call. Called Pearl. Lenses were not ordered. Would order lenses.

Picked glasses up today March 16, 2009. Spoke with Justin who would not give last name, did not know email address or telephone #of corporate offices. States he is new manager. He informed me that I got great lenses. I infored him that between me and my insurance I paid over $600.00, more than 6 telephone calls and 6 trips to Pearl, they should be good lenses There was no way the technition that set the lens and the person dispensing them could not have know that the lens were defective. All I got was inaction, incompentence and inactivity for which no one accepts responsibility.

I will not be a return customer and will make sure everyone I know does not visit Pearl vision. 6 weeks to get glases is unaceptable. I don't expect anything from Pearl Vision, that way I am not disapointed, but I can and will boycot. Frustration, agravation, wasted time, and wasted gasoline. I don't expect anything from Pearl and am fortunate that I am not an elderly persn relying on Pearl Vision.

I had lousy service at a competitor store and advised Pearle of my experience. I had great customer service, or so I thought. I was thrilled with my glasses, the first pair in years that seemed exactly right, but they weren't. My issue was how they sell the glasses. I had verbalized wanted scratch resistant lenses but nothing more was said on this. Within a few month, one lense was severley scratched with many horizontal lines. I treated these glasses with extreme care. Always in the case when not on me, always cleaned the the cloth that came with them. These cost me over $450!

When I went in to show them, they pulled out my file and said,OH, you have insurance on this. WHAT INSURANCE? I don't recall paying for insurance. They replaced the lens still costing me $55. It didn't seem right when it came back. I told them that the only thing it might have been was a small fortune size piece of thin vellum I had put in there. A memento of my trip to Italy. If vellum scratched these lenses, there was NO scratch reistance. I have plastic, under $20/pair, sunglasses that have hit pavement multiple times, been in sand coated beach bags, been dropped in the sand, etc. and not one scratch is on the lenses. They seemed not to have any idea what the problem could have been. I threw away the vellum fortune.

The second lense became scratched in the same exact fashion, no vellum to blame. There was NO explanation for this. Could they scratch if cleaned on a paper towel? The edge of my cotton T shirt? I don't think this is acceptable. By now the insurance was no longer applicable and they wanted almost $300 to replace the one lense. I have worn my scrathed Ferragamo's for over a year now, couldn't afford to replace them. Just had an eye check and the scrip has changed. I have a recommendation on the scrip for the type of coating to be used. I am going back to see if they will replace the lenses with the new scrip and to point out the failure of what they sold me originally. They should require NO insurance! I have owned glasses for 30 years and none of my other lenses have ever scratched.

I ended up paying for insurance that I had no idea I purchased to cover lenses that were scratched if you breathed on them. I paid and additional $55 to replace a lens and then they wanted over $300 to replace the other as the insurance coverage had run out. These are gradient lensed Ferragamo eyeglassesthat cost me over $450 to begin with. And that was with my insurance!

I have seen all kinds of lame products, but these glasses take the cake. I bought no-line bifocals with the transitions lenses that are supposed to darken in sunlight. My glasses don't. I took them back to the store and they told me to put them in the freezer first. So I did that, and they darkened in the sun. But the next time I wore them outside, they wouldn't darken again. So I guess they expect me to always have a freezer handy. ]

The next day I returned the glasses to them. They told me they did not have another frame like the one I choose, so would have to send to get one. They then said that if I didn't have my old glasses to wear, they would have just had me choose a new frame and make new lenses, but since I would be ok with the old ones, they would send for a new frame. That was on Friday 2/20. They said they would be in no later than Wednesday 2/25. And that they would call me.

No call. I waited until 3/3, a week past when they were supposed to be in, and went out to the store. They acted like they had never seen me before, did NOT remember the situation, could not find my glasses, knew nothing. I had my receipt with me that I paid $274.89 for the frames and lens. It took quite a long time, two people trying to figure out what was going on before they came up with an "answer"!!! They first said they guessed the glasses came in and they put them on the rack and didn't realize they were for a broken pair!!! But they finally found my glasses, still broken, still the lens out and said they would have to call the company were they got the frame and find out what was happening.

About 30 min later, I got a call. AMAZING, the company that made the frame JUST SHIPPED THEM THAT DAY!!!!!!! I am sure that was because they just ORDERED them THAT DAY!!! I was told it would be 3 to 4 days before they would be there and they will "call me."

The most disturbing part was not only that they did NOT order the frames, did not remember me AT ALL but that the guy told me that he could, on that day that I went to try and find out where my glasses were, he could make new lens and I could choose new frames BUT I would have to PAY 1/2 OF THE LENS COST.

Why should I have to pay for new lens, when they are at fault for not ordering the frames. That was what really put the icing on the cake, so to speak.

I worked in retail for many years, I understand that sometimes mistakes happen and something may not get ordered, but to suggest that they could give me NEW ones, but I would have to pay for 1/2 the cost was totally out of line. I only had the glasses for 3 hours!!!!! They SHOULD have just let me choose new ones to start with and made new lens. I am very disappointed with my first encounter with Pearle Vision and will NOT be going back.

Purchased glasses around July 18th,2008 for my daughter who was 11yrs old. 50% off versace 212.00 instead of 424.00. She complained to me and her doctor saying they weren't right, sometimes she could see and other times she couldn't. My daughter is high maintenance, been there when she was younger bought to pair she never could see, so I thought it was her. Glasses got broke/smashed on 3-3-09 at school, she found them in her school bag like that, called pearle asked if there was insurance on them, told she would call me and let me know, never did went to the store, was insured.

Then I'm told those glasses should have never been sold to me for 50% off kids program, insurance was the same cost I paid for them, because they only cover 50% of the real cost. And it would take about week or so. I went home called my son and mine eye glass store/ eye wise, and he coouldn't do enough for us, he had her glasses done in 40 minutes, but what was disturbing was he asked her how old she was and she told him 12, he showed me the lenses and it snapped right in half, he told me he doesn't know what type of material it was, but it was illegal for her age. But then leaving the mall she put on her glases as we were going out and started to get excited and said I can see mom, look I can read the license plate on that car and those signs I can read them,

Not only did I want to cry and worry what I have done to her eyes, but my children all suffer from a Learning Disability and I have to pay double Tuition in our Archdioses School for her to get learning support. She goes in and out of her Homeroom for support. She takes Religion and Science out of her support room, and she has had to endure not being able to see the board and straining her eyes and the humiliation in school struggling with this.

So What type of eye glasses did they give her? They tell me Poly Carbonate Lenses, but are they? and the perscription did they even fill them or did she get what ever was in the case? I am so upset about this, for her eyes and her schooling. What the hell I struggle enough with the schools as it is, let alone having to pay for it.

My husband and I went into the store to have my glasses repaired. I did buy my glasses from Pearle. In fact, it has be 20 years since we have purchased glasses anywhere else, and have always been impressed with the service. However, this afternoon the salesperson was so cold and did not even smile or say much. I told her that the glasses did come from Pearle and she took them to try and fix. After a while she asked where we bought them. I again told her at that store, so she then tried to located something on the computer. Finally she asked for my telephone number and confirmed that I was a patron, but said nothing just turned to do the repair job. My husband then asked to have his glasses repaired. She just took them, turned her back and did the job. I guess that I am too sensitive, and should not expect anymore, but this is not the feeling we have had previously. As we were talking about it tonight, we decided that we were not going back to that store, maybe we will be able to find a different store not far away from our home. Pat Fike

There ao course was no damage to us or our glasses, this is just a complant about the service. There used to be a gentleman working at this store who was so efficient and kind that we are a little spoiled.

I bought Prada eye glasses on Oct 13, 2008 The model # etc. rubbed right off. Don't think this would happen with authentic Prada eye wear. No certificate of authenticity was issued either. I believe I was sold a fake pair, but of course the person at Pearle Vision did not acknowledge that and simply said the model numbers wear off over time. Ridiculous!!

I purchased two pair of glasses, and I paid cash the first of the month in February, 2009. They ordered the two pair of glasses and told me to pick them up on 2-16-09. I went there and there is a sigh on the door from sheriff Mark C. C. that says that Pearle Vision hace been evicted!!! Pearle Vision has my money and the have my two pairs of glasses. The store is closed and I have no way to contact the owner to get my glasses.

I would like to know where I can pick up my glasses!!! I have my receipts, so I have proof I paid for them. That is Pearle Vision going to do for me??? I have called the home office and talked to a Christina in Customer services. She informed me that there was nothing she could do. THAT IS UNACCEPTABLE! I paid for glasses at a Perale Vision store, and they should stand by their product they owe me. The name on the store is Pearle Vision.I want my glasses.

The damage here has been to the PERALE VISION name. I sure hope you send me the glasses I paid for. I would like them.

I lost my glasses while fishing in Alaska. I got a new prescription in late January, 2009. I decided to go to Pearle Vision in the Meridian Mall. I ordered a pair of glasses On February 2nd and was told that they would be ready in about a week. I called 10 days later and was told that my glassess were not ready. I went in and asked about my glasses on February 17th and was told that the lenses had been made too small and that the new lenses would be sent overnight and would be ready in a day or two.

When I got a call, from the manager who stated that the lenses were on order from another supplier and would not be ready for another 7-8 days. I went in on February 19th to get my money back. I did get a refund, but was told that I was on my own in trying to get my Medicare supplier to refund the Medicare part of the payment. My total Pearle bill was $209.95 for frames and $355.00 for lenses. Total $564.95 I went to my doctor's office and got nearly identical frames for $154 and lenses that are identical for $277.00. Total $431.00 Pearle Vision prices are significantly higher for pretty much the same glasses and the service is damn awful!!!

I'm still wearing 5 year old replacement glasses. But I learned a BIG lesson about Mall eyewear stores.

After eye surgery in Oct '08, I left my frames (not yet a year old) at Pearle Vision to have the lenses replaced. My cheque for this service went through the bank Nov 27 '08 and my glasses were received in the mail when ready,as requested, with a note to contact them if I had any problems with my LENSES. Shortly after that I phoned to advise that there appeared to be a flaw (crack)in the right lenses and was advised to bring them in. I said it could be a couple of months before I could get to B'Water but wanted a note in the file for the time being.

In January '09 a flaw (crack) appeared on the left lenses and arranged to take them in. I was told there was no replacement on the lenses and when I objected, being it was their work and apparently improperly installed, I was told it would be referred to the manager, who would get in touch with me. She called telling me the same thing and I again objected, having had the lenses for such a short period of time and felt the work should be covered. Apparently, after contacting someone else with authority to deal with it, I was told, as a courtesy, they would be replaced. The glasses were returned to me today with new lenses, indicating there would be no further replacement, along with a coupon for $25.00 (5818) to be used by myself or a friend.

Given the fact that while I've been without my glasses and having very bad eye strain for 10 days and Pearle Vision are currently running a TV ad to buy one pair and get one free, I would take that you are in the frame business and not too concerned with servicing your work. The coupon will not be used by me or any of my family/friends. I may appear to be the 'cheap' customer but I have family that buy complete new glasses every year, and at times a second pair (not free). I had wanted to use Pearle Vision as it was in the same building of my Ophthalmologist and would save getting a drive to another area where I normally went. However, my plan will be to continue to use a 'real' eye glass business and not a franchise such as Pearle Vision.

Maybe the staff should be advised not to enclose a note to contact them if there is a problem with the work that was done and certainly not use a 'smiley face' with the signature and furthermore, not to be so 'chirpy' on the phone when dealing with adults with serious vision problems...a little maturity would have gone a long way with me. I have been unable to register a complaint with Pearle Vision on their 'unsatisfied service' e.mail site as even though it allows for 'Non-US' countries, will not accept the postal code for my address.

After my eye surgery I had to go without glasses for some time (as was to be expected during the follow up drops and return visit to have the eye checked before issuing a new prescription) but leaving them to have the lenses replaced a second time in a couple of months, meant another ten days without them. This has caused a great deal of eye strain and not in a position to do any paper work. Requiring a drive each time also meant more cost. All in all, it caused not only physical distress, but additional costs in making the appointments. This certainly is not a business I would recommend to anyone. In today's world we have enough stress and circumstances such as this should not happen.

I filed a complaint with you about two weeks ago and you so graciously posted my complaint. The store and the store manger never returned my calls. I contacted the main headquarters with my complaint, (got their Phone No. from the mall manager) They were on it right away. I got a call from a pearl vision GM at another store and she was so kind. They are replacing my glasses completly free. It pays to follow up with things, they aren't all bad. Thank you so much for your attention to this problem.

I was searching for the Pearle website because I wanted to leave a comment on what a great experience I've had at Pearle Vision.

I have had my glasses break and the staff at Pearle has been able to repair them for me. One time they were able to make me a pair immediately on site.

As I read a lot of past negative comments I'm surprised at how irresponsible people are.

I find it funny that people expect so much out of their glasses. Tell me one thing that you use more often than your glasses? Is it so hard to imagine that you would need to get your glasses adjusted? Or the nose pads replaced? Perhaps they might need some maintenance every so often? How often do you maintain your car? Clean your house? Do you take your shoes or socks back and complain after a year because they are worn out!? Give me a break. Take some responsibility for your actions people!

Many of you had problems with your lenses or frames. Did you read your receipt? 30 day satisfaction guarantee: Pearle will exchange, repair, restyle your purchase. 1 year replacement discount.

I can totally understand some of the issues people are having. In some cases they are correct others not so much.

Once the product leaves the store Pearle Vision cannot guarantee nothing will happen to them. No matter how well you take care of them. I guarantee none of you use the right products to clean or maintain your lenses. Do you use sand paper to wash your car? Using your shirt or any other cloth is doing the same exact thing to your lenses.

I was going to leave praise for Pearle Vision but after reading so many negative comments, all I can do now is be upset at all of you. All this is probably a waste since the mods won't let it be seen!

The moral compass of our country is declining faster than the divorce/obesity rate is climbing. WOW

My husband and I have purchased many pairs of glasses over the years. in 2007 I purchased 1 pair of computer glasses and distance glasses. Within 1 month small little cracks appeared in both pair of glasses. I brought them back-they replaced them. The same thing happened within the same time period. I ended up buying 2 more pair of glasses and selected different frames, thinking there was a problem with the frame. They had no explanation.

Now I am having the same cracking problem with one lens in the distance glasses. I am still under warranty and they want to charge me $165.00 to replace both lenses even thought only one lens is cracking. They told me that they couldn't replace just one lens because of something to do wit their lab. No explanation as to why they are cracking. I told him I would go elsewhere to buy glasses because I felt there was a problem that needed addressing and they were not addressing.

I have spent Thousands of dollars there and feel as if I have been ripped off and no one will do anything about this problem

I purchased two pair of Dolche Gabana glasses from this pearl vision 1 1/2 years ago. I have since the day of purchase had to go in every 5-6 weeks to get the glasses tightened they come apart on a regular basis. When this first happened they told me it was not a big deal but they had to do the tightening with a special tool so needless to say I have been going back regularly to get them tightened. In the process they have tightened them to tight and caused fractures in the lenses both of them.

When I talked to them about it they said the best they could do was to give me 50% off a new pair. These glasses were very expensive I bought two pair and they have been more up keep than anyone should have to have with a pair of glasses. Especially Dolche and Gabana. I would like to get them replaced free and also get the information to Dolche and Gabana about the quality of these glasses that pearl vision is selling to to public. Also The glasses were over $1000.00 and I dye my hair red, it seeped into the frames of the white dolches. That is so rediculous.

I have been without my glasses because of the frames falling apart, I have gotten really bad headaches from the improper fit constantly having to have them tightened and the time and gas to have to consistantly drive there to get them fixed. We live in Federal Way during the week so it is about 15 min each way.

Late Sept of 08 I purchased a pair of glasses from Pearle to the tune of 491.27. When they came in I made mention of the fact they felt loose on my face, but was told they were ok. I said ok and left. I clean my glasses twice a day with a pre-moistened wipe and nothing else. I have never dropped them, and today I noticed a scratch in my right lens. No one else wears my glasses so I know they were not dropped or banged against anything.

I went to Pearle after work and she said there was nothing they could do, I would have to buy a replacement lens for 50% of the price of a lens. I said that is riduclous because theyare only 4 months old. I showed her what I clean them with and her respones was I do not know what the cloth is made of or what type of tissue is used. I opened the package and showed her. She stuck with her answer. But was very quick to order a new lens.

I told her Pearle has lost a customer who has been going there for over 10 years, and I would take my business elsewhere. When I got home I called there to get a corporate phone # because I would like to report this to them. (tellng me a tissue would cause a scratch) The first time I called noone answered the phone. I waited and called again - a girl answered and I just asked for a main phone number for Pearle, she asked what the problem was and I told her, She said she was the one that took care of me and all I had to do was order a replacement lens.

I asked again for the phone #, she told me she would have to look, and put me on hold. After awhile she comes back on the line and tells me she cannot find her bood with the number - If I give her my phone # she would call me back. I told her I would get it some other way. If anyone is considering going to Pearle - PLEASE - go elsewhere

A nose piece fell off and I could not get it to stay in place. My sig other took them in for me and was charged $5.31 and both were replaced.These glasses were purchased from pearle so needless to say they are the last glasses I buy from pearle vision.

Lost a customer that talks about being shafted to everyone I know.

I took my daughter's glases to get one new eyepad. Her's had been superglued on at school. The first woman tried unsuccessfuly to get the pad fixed. She passed them off to the woman I am lodging the complaint against. They said they could not fix the glasses and (Dark haired wearing an orthopedic boot, never ogt her name because she never smiled never said her name). I could purchase new frames. I agreed. They could not get the same frames and said I could have a credit. The next day a very nice person called from the same store and said she got them fixed and I could come and get them. Today I went in. The first thing is that the store reeked of mildew. The same woman with the foot problem came out and found the glasses in the tray. She once again nver said hello nor introduced herself. She simply said "She worked for two hours getting these fixed and she said to tell you to never use superglue on these glasses again".

I did not respond in any way. She asked for my Visa card and completed the transaction. She laid the glasses on the table and my duagter put them on. She didn't ask if they felt fine or anything. My daughter said to me that they didn't feel right so I asked the woman if she could take a look to see if she could adjust them.She took them and made a small adjustment. She curtly replied that only the nosepads had been changed and that they were the same glasses. My daughter is a CHILD. She just said they didn't feel right. I told my daughter they would be fine and moved her toward the door at which time I looked back atthe salesperson and told her "You have had a @#^ attitude today".

I am not proud of saying that but she was rude and not in the least friendly either time we were there. I have purchased many, many pairs of glasses and contacts from Pearle over the course of 20 years. I know that she is not indicitve of the majority of people who work for Pearle but if I didn't know this I would NEVER return to Pearle again. I don't know why they have such an unfriendly, snippy person working there. I will have to reconsider going to Pearle in the future and I will never return to that particular location and will tell all of my friends and family not to go there.

April or May 2007: I purchased glasses with progressive lenses. I returned three times for an adjustment because I could not see well. Each time I returned, staff adjusted the nose piece and told me that that I will adapt to the lenses. I told them that I broke my other glasses and must have the new ones fixed in time for a business trip. They assured me that I would adjust to the glasses in time for my trip.

Later, I left town in order to assist with a family business. I could not drive or work on the computer. Consequently, I visited a local optometrist who told me that the frames were too small for my prescription. She insisted that I do not drive with these glasses. When I returned to Pearl Vision. The woman at the desk looked at the glasses and immediately told me they were too small for progressive lenses. Why was it so obvious to one person when previous staff were oblivious to the problem?

Fortunately, the new person fully refunded my money. I went to Lens Crafter and purchased new glasses. August or September 2008: I returned to Pearl Vision because they had returned my money, and I like to support local businesses. I bought new glasses that should be appropriate size for my lenses. I cannot use theses glasses at night because there is something wrong with the lenses. All lights look like big stars. In addition, I cannot find my receipt in order to submit it for reimbursement on my Flex plan. Now, the store is out of business. Can you help me get a copy of my receipt? Can anyone compensate me for my problems?

The one solution that is important: I need to find the receipt for August or September 2008 purchase. At very least, I want to submit the receipt for a reimbursement from my Flex plan. Can you help me to obtain a receipt?

My reading glasses are killing me. Went to the office that made my glasses and spoke direclty to the doctor. I was told by the doctor my lenses were made wrong. Management called me a liar saying that I want glasses for free since I already had I problem with the frame before. I never get used to my glasses, every time a called they would tell me (you will get used to it) Doctor told I will never get used to it because they were made wrong. Doctor and manager had a big argument right in front of the employees. I left the store really mad

I started wearing glasses, every now and then, having eye strain headaches and... headaches in general.

On November 13th I went to Pearle Vision MERRILLVILLE. Dr.Jeffery T. provided the worst eye exam I've ever had. He told me that my vision significantly improved. I stated to him that I feel that is incorrect. I requested a re-exam, I was denied. He said that he would give me a pair of contacts that are close to my prescription. My prescription was a significant difference from my previous exam in 2005 (vision being much better than in 2005). I paid for the exam, requested a copy of the exam in 2005 and the visit on 11/13/2008, and went home.

The following morning I put in the contacts he provided me and I couldn't see. The prescription he gave me was stronger than what he wrote down on paper for me. I called the office the following morning requesting a re-exam before new contacts were ordered and that request went denied again. I indicated that I was not happy with the exam and didn't feel that I needed to waste more time ordering contacts I can't see out of. She indicated that there was no way they were going to do that and that I would just have to wait. Not being able to see affected my driving and my work.

I left to see another doctor who examined me. He said that in fact not only did my eyes NOT IMPROVE; I needed a stronger prescription than what I had almost 4 years ago. I had to pay for another complete exam before I finally did get the correct contacts. Now I am out money for another exam. I called Dr T.'s office again and requested to speak to him directly. He did call me back within a few minutes and I proceeded to tell him again, that the exam he performed was not correct and requested another exam. He not only stated absolutely no, he asked me if I was an optometrist, he yelled at me telling me that he was trying to be nice by giving me the incorrect contacts, refused a refund and abruptly hung up on me.

All I am requesting is a refund for the exam that was performed incorrectly and completely inaccurate. The second exam I paid for with another doctor resulted in a comfortable pair of contacts that I can see perfectly out of. I [had] to drive and work and I cannot do that without a correct prescription. And to have to wait close to or more than 2 weeks because of his failure in the exam is not fair and I shouldn't have to pay to have someone correct what he refused to do.

Had to pay for a second eye exam. This provided financial hardship during tough economic times.

I went for an eye exam to get glasses for two purposes: reading and working at my computer. I told the examiner that distance is no problem. The glasses prepared for me were tri-focals, progressive lens. After trying to wear these for two weeks, I realized that my distance viewing was worse with the glasses and I could not read with them, so I returned them to Pearle. There was another exam with a different examiner and it was determined that bi-focals with lines would be the best for me.

After picking up the new glasses and wearing them for a week or so, they are working fine. I am pleased with the glasses. However, I realized that I had paid for more expensive glasses (trifocals with progressive lens) but ended up with bifocals with lines--less expensive. When I called the store this morning, they said they don't give refunds.

By needing to have bifocals rather than trifocals is no fault of mine. And I firmly believe that by not making a refund that it must be business practice to oversell and then remake to a less expensive pair of glasses. Although I realize that remaking lens has a cost factor, but if the glasses had been done correctly to start with, the second remake would have been unnecessary. Bottom line--Pearle Vision received overpayment for what they provided. And they refuse to refund me the difference.

I have paid for most expensive glasses than I received and Pearle will not refund me the difference in cost. Their policy is a rip off!

I went in to purchase frames and lenses, after going in previously to check the price of frames, lenses and add on's. When my order was rung up I was over charged and didn't realize until I got home and check my notes from the previous week. I immediately called and spoke to the associate that helped me, who told me that the money belonged to Pearle and they would not refund the difference. I explained that I had not completed the order and no frames or lenses were orderd so I did not have a product.

I called to speak with the manager and she will not return my calls, instead the associate called me back and said she had the manager on the other line and she said they would not give my money back. I faxed a letter to the manager and still no call backs. I called the franchise owner, Keith and he won't return my calls.

My current glasses need to be changed along with frames, I am blind in one eye and need the adjustment but can't get it because Pearle has my money.

In April 2008 I purchased new lenses for my Silhouette frames, together with prescription sunglasses, for a total of $882.00. Two months later a crack appeared in the right lens at the nosepiece connection. I was told that since it was more than a month, I would have to pay for a new lens, which I did. Two months later the right earpiece broke off at the connection site of the lens. I was told that I would have to buy new frames for $399. I went to the optician at my ophthamologists office and was told new frames would cost $299, but an earpiece would only be necessary.

When I told Pearle Vision about the discrepancy I was told to go and get them there! Was told that the lenses were not properly connected to the frams so that there was too much torque on the frame but Pearle Vision said they never heard of such a thing! I have spent over $3000.00 at this Pearle Vision store in the last 5 years & expected courteous customer service - but obviously they don't know the definition! Never again!

Maybe this is not a complaint. I am very upset with my glasses. I have gone back to replace the frames once within the 60 days, but now I have gone back 10 times or more because they are not right. The service I get is great, but I can not stand going everyweek to have adjusted. I think the lense are to small for progressive lense. When I drive, I have to put my chin in my chest to see at a distance. Then, they have been falling off my nose or I have pressure behind my ear. Can I go to another location for them to check this? The doctor told me she could not give me 20/20 vision because of the start of catracts. I hate my glasses, I have been using my old ones, even though I have a hard time seeing out of them. HELP

I purchased eyeglasses from a prescription by my insurance provider. They were advertising second pair at 50% Off. When I went to pick out frames I discovered that that was only if I chose my first frames from a very limited selection that started at $375.00 without the lenses. So much for that. I got my glasses. Two days later the nose pads fell off. I brought them back and they graciously replaced them.

I walked across the Mall to my car. I noticed my glasses were sliding down my nose. I oushed them up and discovered that the nose pads had once more fallen off. A week later the earpiece screws (the ones that hold the lenses in) were loose. I took them back once more. They replaced one of the screws. Less than a day later they were loose again. I now keep a screwdriver at home, in my car, and at work so I can tighten these screws once or twice a day to keep the lenses from falling out. Last week one of the earpieces fell off. It's been just a little over six months.

Now I'm faced with having to figure out where to get money for new glasses. NEVER AGAIN FROM PEARLE!

Called to see if they accepted vsp insurance and gave derick my info over the phone and was told that they take vsp and my exam would only be 10 dollars, which then at that time I gave him my social security number for vsp (which if they didn't accept vsp why is he asking for my soc #). so I took off of work and went to appointment again giving them all of my info again. was told they accept vsp insurance.

I took the exam administered by doctor a. who was very very rude and said that it was rediculous that I could not read the eye chart after he went thru the test and set there the whole time tapping the table while I was reading the chart. then sent me out to pay and that is when the receptionist asked for payment of 49 dollars. when I questioned that the lady was very rude and said that no one here said we took vsp and that she can't control what derick said all why the manager stood there and done nothing.

finally I paid the bill and had to argue to get my prescription which I am sure is not correct based on the testing procedures. I have worn glasses 25 years and never encountered the problems I had at pearle vision in the glenbrook mall in fort waybe indiana

Loss of work for appointment that was totally misleading. I feel that they just tell people they accept vsp to get you into their location

On September 9,2006 I had my eye appointment. At the time I was told that my insurance would pay for everything. The next day I received a phone call from Pearl Vision and was told that the insurance would not pay for my lens. On the nineth of September I gave them a pair of glasses that I had paid for myself to mail to the insurance company to put new lens in the frame. I was also told that my frames was not at the insurance company lab. When I talked to the employee at Pearl Vision in Carrollton, Ga that my frames was lost. I asked them then what the tracking number was when they sent my frames to the insurance company by UPS. I was told that they did not have a tracking number to my glasses.

So for some reason the insurance company did not get my glasses. What are you going to do about my glasses and who will pay me for the lens. I know that Pearl Vision gave me some more frames but they were not my frames that was lost. The frames that was lost was better than the one that I have now. I also paid for the lens in the frames tha tI have now and the lens that was in the glasses that was lost. So someone will paid me for the lens that I had to pay for in these glasses. These lens cost me over $200.00. I have lost glasses and money. I will give [them] until the end of the month to do something about my lens.

I am very disappointed, my husband, son and I paid over $1000.00 for our glasses after using our insurance. Because we did use the insurance we were not able to get a camera. I understand if it was just one pair of glasses. However, after paying out of pocket about $1000.00. I believe this is VERY POOR customer service. I have been a customer for several years. This does make me very likely to change from using Pearl going forward Thank you for your attention in this matter.

I got a new pair of glasses last January (2008). It cost me about $350. A few of months later I started to get small cracks in both of the lenses. I went back and told them that I had not done anything wrong and they were starting to crack. They gave me new lenses for free, with a little hesitation though. A few more months later, the same thing started happening but in only one lense. I took them back, again, and got a little hesitation but they got me a new lense.

A few months later (which is now today) I got another crack. I went to Pearle Vision and the man said, We already gave you two lenses with no charge, you'll have to pay $152. WHAT? Why would I pay for faulty lenses? Obviously something is wrong with my lenses or the frames which is causing them to crack! I did absolutely nothing to cause this. Before Pearle I had gone to Lens Crafters and had those glasses for 5 years and never once did the lenses ever crack. So here I am right now, with a large crack in my lense, which is actually impairing my vision. So much for the customer always being right.

After purchasing a Brooks Brother all metal frame with high end lenses they broke just after 1 year. the right tempel arm broke off. So I purchaesd a second frames same as the first. Once again the right temple arm broke off as the first thistime irt was within the 1 year mark.

I went back tio the stor with a strong defence that their was a defect with these frames. They offered the 50% off new frame deal but the frame is no longer available and the lenses cannot be fitted into any other frame. So Now I have to purchase new glasses but not from Pearl Vision. Ill take my chances at Wall-Mart.

In July 2008 I've had an eye exam at the above office of Pearle Vision for my contacts. I had my VSP insurance and have been told by Pearle Vision representative that they will help me with the claim but I would have to pay for the exam upfront. I asked them to send it to my insurance and after a bit of hesitation they did.

Well, insurance did not approve it because it has not been a one year yet since my last exam. I've had my previous exam at the same office of Pearle Vision and yet - they did NOT advise me to wait with my eye exam until one year is passed (requirement of any insurance) but opposite! They said, it's good to do this now. So, I've ended up with $80 bill out of my pocket while I have insurance!

At the time of the eye exam I've been told to come back for the follow up exam. I've made myself clear to them that I am not looking for any extra expenses because my budget is tide yet Pearle Vision reps have: 1) not told me that follow up exam is free; 2) have not filled my prescription; 3) gave me a pair of lenses out of my price range and tried to pursue me to buy a year supply of them. I was afraid to pay out of my pocket for the follow up exam, so I've rescheduled it. Then I've got a bill for $80 out of my pocket. Now I was sure that they will bill me for the follow up exam too! I've called and canceled my appointment.

This was not the end of it though because I have not had my prescription filled. So, in October, 2008, I've contacted them asking for the prescription. I've been told contradictory information. First, they said they won't give me prescription because I've never come for the follow up appointment. I had to explain one more time that I was afraid to pay out of my pocket as I had to for the exam. They said, it's too late for the follow up now and since an appointment was in July it's not legitimate anymore anyways. I said, fine, let's do another full exam and do it right this time! I also told them my insurance should cover it this time because it's been over a year since my previous exam covered by the insurance.

Well, today I came for my eye exam and was given... a follow up exam!!! They also asked me to pay $25 out of pocket for that! I asked them to give me what I came for - a full eye exam and to bill it to my insurance. They called me a full face liar in front of several other customers and refused to give me a full eye exam. After that I've refused to pay for the service I have not requested which should have been done properly in the first place back in July.

Four months since my eye exam and $80 out of my pocket while I have VSP vision insurance. Plus, an allegation that I should pay another $25 out of my pocket for the service I've not requested. Plus, being embarrassed, being called names in front of people, and humiliated in several ways, created one very damaging experience that is not often faced in this life.

I want to describe my utmost disgust with a local Peal Vision store in my area. I was completely tricked into having an exam as well as purchasing eye glasses from a store associate. I was tricked into believing that my insurance carrier (VSP) was in network and would cover my claim in such a way. I was told that I needed to pay out of pocket, the store would then submit a claim with my provider, I would then in turn receive a check back from my provider.

I was also told, when I asked if VSP insurance was accepted, We handle VSP claims differently followed by the above description. A simple, yes or no answer would have been best for me, rather than We handle VSP claims differently. As it turns out, my insurance provider will only cover a small portion of the claim, rather than the majority in which I was led to believe. Actions should be taken to prevent this type of behavior against other good paying customers. I will do my best to inform / warn all my friends and associates of this despicable store and its sales practice.

My insurance carrier will only cover a small portion of the claim is anything at all. Would have nearly been covered in full had I went to an in network doctor. I would have happly done so if they told me the truth.

I have had multiple problems with my right eye since May. Finally, being able to get corrective lenses, I went to the closest place to order them. I was shown frames to chose from, not having to wear glasses until now, I was not familiar with procedure or cost. I did not know the frames that were shown to me were designer frames until I picked up my glasses on Saturday, Oct. 25, 2008. I trusted the employee to show me frames and tell me the difference in cost. I was not told that the frames I chose were designer frames. My order just stated Deluxe frames and Lenses, Deluxe meant nothing to me, however, Designer would have.

When I picked them up they were in a Ralph Lauren case, that was my first clue. I am having a difficult time trying to live on Social Security, with my husband in a nursing home with Alzheimers. I would have never ordered these if I had been shown the difference. I thought ordering prescription classes were just expensive.

I purchased a pair of glasses from Pearle Vision on March 21, 2008. On Oct.24, 2008, while eating dinner, they fell off my face. The right arm of the glasses broke at the hinged joint where they open and close. The little pin was still in the arm, it simply came apart from the joint. On Oct.25,2008,I went to Pearle Vision to get them repaired. I was told they could not be repaired, I Needed a whole new frame, and it would cost $157.00.

I questioned this cost and was told this was their policy to charge half of the cost of the frame. As I did not break the glasses, they broke on their own, I felt the frame was faulty and questioned the policy again with the manager. I was told the policy was the policy and he was sorry there was nothing he could do for me. Both he and the sales associate that first waited on me gave me the impression they could care less about the situation and either I wanted the new frames or I didn't. In fact the sales associate said just that.

I told them how sad that in todays economic times they felt they could afford to lose a customer and that I would tell everyone I could how I was treated. I also mentioned I was a fellow merchant as I work in the same mall, as an assistant manager and I do everything and anything to keep my customers happy. For this, I received a shrug.

My $315.00 broken frame will not allow me to wear my glasses, and they sit in my drawer as I write this complaint. In closing, I am still very upset with the non caring attitude I received from Pearle Vision.

I went to Pearle Vision at the end of July 2008 to buy a pair of glasses. It took longer than the time frame indicated for the glasses to come back. By then our school year started and I had a conflict with time picking up my glasses. When I went to pick them up I couldn't see out of them. Ayesha told me my eyes would get used to them. I told her I had had that problem before because the setting was not right. She suggested that I have my eyes rechecked. I wanted to see the doctor then but she said I had to see the same doctor that saw me and she was only in on Mondays and Fridays.

I told her that this posed a big problem because I was a teacher and could not just take time off. I asked her I didn't mind what doctor saw me but she said no. I made an appointment for the following Friday but had to cancel because there was an emergency at school. Then Hurricane Ike happened and when I called on October 24, 2008 at 2:30 p.m. and spoke to Erika, who said she was the Office Manager, I was informed that the glasses had been returned, I had to pay to see the doctor, I could not get any of my $200.00 deposit back because it was after the 60 day policy and I could not speak with the doctor about the extentuating circumstances. She said I had to pay to see the doctor again and pay for a new pair of glasses.

I don't know why I didn't learn from the first incident, they did this to a family member in June but I wanted to give them the benefit of the doubt. He went in for his very first pair of reading eye glasses and didn't realize that the doctor had put computer on the prescription. He could not read with them and instead they sold him another pair of glasses. He ended up with a pair of glasses he couldn't see from and canceled the second pair.

Financial losses of $200.00 for myself and almost $450.00 for my relative. In addition my eyes have gotten progressively worse because I am not wearing the correct prescription lenses.

My lens has come apart and broke from the frame. I went to two other eye glass places and they said it was a manufacters defect and should be covered by Pearl Vision. They both said that if I had purchase the lenses from them, it would be replace free.I have had this lens for 10 months.

Pearl Vision said they would not cover this defect after 30 days. All other eye glass companies give a one year guarantee but not Pearl, only 30 days. This store I used is in Spring, Texas. I will not go to another Pearl store EVER! They did not explain only a 30 day warranty at all.

To get this lens replaced at Pearl, it will cost me $250. I will spend twice that if I have to, will not go back.

I called ahead on a weekend to take my seven-year-old daughter in for a new pair of eyeglasses. We already had a prescription from her optholmologist, and I wanted to make sure that Pearl Vision accepted our insurance before we went in. I was told that they didn't accept our insurance, but that under my insurance policy, I would be reimbursed if I paid cash and sent in the bill. Really? I asked. Are you sure? I asked and was reassured several times that yes, they have dealt with my insurance company before and that I would definitely be reimbursed.

I couldn't call my insurance company to confirm this because it was a Saturday and they were closed. I also didn't want to wait until Monday to call because that would mean waiting another week to take my daughter in, as I'm unable to run errands like this during the week because of my work schedule. So I decided to trust them, and I took my daughter in.

The staff there seemed very friendly and helpful, and when the time came I paid the bill and got a receipt to send to my insurance company, once again being reassured that they would accept it and reimburse me. Well, they didn't and they wouldn't.

I called Pearl Vision, explaining the problem and requesting a refund, and they refused. They denied ever saying I would be reimbursed. At this point I became very upset, and after a few more phone calls, they suddenly remembered that yes, they did tell me! And there was a form I needed to fill out and send to my insurance company, and if I did that, it would all be taken care of!

So, fine. They send me the form in the mail, I fill it out, send it to my insurance company, and once again, am denied reimbursement. Still, Pearl Vision refuses to take back the glasses and refund my money. I'm a single mother with a very limited income, and I can't afford the three-hundred dollar glasses I'm now stuck with. I even explained this to them, but apparently, they don't care. They have my money, and there's nothing I can do about it.

I wasn't reimbursed by my insurance company as Pearl Vision promised I would be, and I ended up having to pay $300.00 for my daughter's glasses.

I have been with this store for many years with all 4 memebers of my family buying glasses and sunglasses there. I have had it and ready to move on. There is no excuse for this kind of service and lack of ability to adjust glasses.

I have never had to wait this long. They usually are 5 to 7 days and that is what I was told. Then when it happened a 2nd time with one lens I feel the customer sevice ranks a 0. I can't imagine if I was without glasses completely for that amount of time. They say a machine broke down on the second incidence. Well I know the lens was in on Aug 22nd as I stopped to see if they were done, but now the pocess still isn't done 7 days later.

On August 26th, I went to Pearle Vision in Alderwoodmall to reorder or pay for a Ralph Lawren frame I saw the first time I was there. Unfortunately, I was greeted with an opnoxious, and very rude associate who totally ignored my presence after telling her I like to reorder the frame. She proceeded to help another gentleman. When I confronted her, at first she apologized then became very offensive and said bye! I'm done with you.

I tried asking for her name, she wouldn't speak to me. Figured out her name by asking the doctor's receptionist next door. Her presumably manager was busy with another customer. I never was able to order my glasses. I understand not every Pearle Vision carries the same frames. Very upset about this situation.

I went in on Friday, August 8 when my son broke my glasses. Karen, told me they could not be fixed, they could order me a new pair and they would be there in 3 to 5 days. It would cost me $326.00 I told her that I would need to split it between two debit cards. The first one, which I knew had $230.00 on it, I gave her first. She swiped the card, I put in my pin number and she told me it was denied. However, on my statement, it says that it was paid out. She told me I would need to call the next day and talk to the manager.

I called the next day and talked to Jim. He told me that it didn't go through because it was declined. I told him that it did go through because it stated that on the statement, and he suggested that maybe it was a hold. I said, no, it's telling me it's a cash purchase. He told me that he tried calling his company that processes his credit/debit card sales and they told him that it was declined by the bank, they gave him a number he could call, which said the card was from Georgia. It's not, it's a Pennsylvania Unemployment Debit Card. He insists that they don't have the charge.

My husband has called the debit/credit card company and filed a complaint, they suggest that we call the corporate office. All we want is our money back. I have no intrest in purchasing anything else from them.

I cannot go anywhere else to buy another pair of glasses until that money is freed up. I need my glasses to drive, work, and I am currently going to school online, which is hard without my glasses.

On January 8, 2008 we purchased a set of glasses for myself, my husband and my 4 y/o daughter to the tune of $1000. This after another $250 for eye exams. My husband and I were given tri-focals, which have given us headaches and caused eye strain since we first got them. My daughter, who has been far sighted since birth, seemed to be fine with her glasses, but despite kid-glove treatment, they broke at the temple after only 6 months of wear.

I returned to the store, to have a surly woman tell me quite rudely that it couldn't be fixed and I was welcome to buy a new pair of glasses at a 50% discount. That discount would apply to the frames only, not lenses. When I asked her WHY I would want to buy another pair of glasses that would probably break, she just shrugged and told me whatever. I told her in no uncertain terms that I would NOT buy another cheap pair of Disney Princess frames and that I would never spend another dime in a store where I was given zero customer service.

When my daughter discovered that her glasses had broken, she was incredibly upset. She thought it had been her fault and she began to cry. I had to force her to wear the glasses, minus the one temple piece, to drive 60 miles back to the Pearle Vision center where we purchased them. When we discovered that they couldn't be fixed, she had to wear them for two more hours while we went looking for a place that could make her some glasses the same day, instead of waiting for 2-3 weeks like Pearle wants us to do. We did finally get a whole new pair made for her to the tune of $152.

This is my third time dealing with Pearle, in two states now. The first time I was there was in 1993 and while I was trying on frames, an employee walked over, took my infant son from his stroller, and proceeded to walk behind the counter and toward the back room with him. There was a VERY physical encounter while I reclaimed my son. The second visit to Pearle was in VA, where they totally screwed up my prescription. And now this. Anyone who needs glasses and wants to keep their sanity should stay as far away as possible from Pearle.

Wow, ditto from Omaha, NE. Inconsistent customer service, quick to take money, slow to refund. Purchased glasses(over $300) Sep.'06 and have never been satisfied with them. The lens continue to loosen and fall out. Just not a good experience with this company.

Purchased a pair of rimless eyeglasses on 12/11/2006 (Adrienne Vittadini). Have taken them back numerous times to have the nose piece and the ears tighten up. The 1st time was a month after the purchase. This was within the policy return period. This last (February 08)time when my daughter took the glasses in for repair they are telling me that there is nothing they can do and that this is a flaw in this type of glasses when the screws are drill through the lens. As for this type a problem That I would need to order another pair of glasses at 30% off (Kerri, Manager). I don't feel this is fair when the glasses have not been right since day one. I am not in a position where I have $584.95 - $195.00 = $389.95 to put out for glasses when a product is not made right or a company don't make it right.

I cannot afford to replace eyewear on daily bases because of Pearle's sloppy workmanship. The glasses are following off my face. I suppose the next thing to do is super glue them together. It is embarressing to have hold your glasses on with your hands because you are afraid they will fall to floor. That you will step off a curb or step and fall. Eat something that is not suppose to be on your plate. I can't drive without my glasses, can't hold the steering wheel and the glasses at the same time.

Purchased glasses paid extra for special coating and promised if I used the cleaning rag he gave me would last--6 months later lens foggy-Paid $444 for glasses and lens-lens were $215 and they supposed gave discounts at the time--now I am told to replace lens because I did not clean with water and could get one half discount for $220--I said 1/2 would be half of $215--no they said they would give 1/2 off the original price of lens $444--- I said no thanks. What a scam!!!

I now have to find replacement lens---somewhere else or buy new glasses---lost about $200.00!!!