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Pearle Vision |
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Christine of Schaumburg, IL June 27, 2009 My daughter and I had an eye exam on 6/26/09 (at 11:00& 11:30 am) and I was not told they (Pearle) were no longer taking our insurance plan for eye exams until after we had our exams completed. We were returning customers. Pearle had accepted our insurance plan before. Evelyn of South Lyon, MI June 22, 2009 On June 20, 2009, I had a prescription filled for new glasses. My vision planned listed Pearle Vision, so I went to the one at 43271 Ford Rd, Canton, Michigan. My complaint is that I had to pay full price for a pair of glasses, which will not be ready for 10 days. First, no one should pay full price before you receive the merchandise; second; what happens if I do not like the way they fit; and third, 10 days is too long to wait for a pair of glasses when you pay the full amount before you get the glasses. I did ask if I could pay half and was told no. Since I definitely needed the glasses, I did not have much choice because I had to use a company that is covered under my eye plan. My husband and I are both retired and in our 70s. This is money that should be sitting in my bank account and not Pearle Vision. I feel a down payment should have been sufficient. Joe of Austin, MB June 7, 2009 To put it in a nut shell, the young lady I dealt with in Brandon MB at the shoppers Mall would not for some un canny reason give me my perscription that they had in their computer because she said that the DR. next door who has controlling interest inthe store has to give her permission Joe of Austin, MB June 7, 2009 To put it in a nut shell, the young lady I dealt with in Brandon MB at the shoppers Mall would not for some un canny reason give me my perscription that they had in their computer because she said that the DR. next door who has controlling interest inthe store has to give her permission Brian of North Bay, ON May 29, 2009 I just purchased new glasses with the Easyview lenses and I don't know whether I am having a problem adjusting or if the lenses are incorrect. First of all, I felt like I was rushed out of the store yesterday after dropping nearly 600 on one pair of glasses. The first optician I dealt with was very helpful and I made the fitting appointment with her. However, the day for fitting came and no one had called me so I just showed up at the appointment time. Unfortunately, the Optician wasn't there and I dealt with two other people that seemed to be in a rush for some reason. Also, this is my first experience with an Easyview lens so I really didn't know what to expect. The first woman put the glasses down in front of me and handed me a card. She told me to check my vision with the new glasses. Then, she realized that I needed fitting so she called the Optician and walked away. The Optician came over, looked at my glasses and took them away. She adjusted the temples (I think) and asked me to try them on. I told her that they seemed to feel OK but I wasn't sure. I mentioned that my peripheral vision was blurry and she told me that that was normal. Then, I asked her what the lens focus was supposed to be in the upper outside quadrant of the lens. I asked this because my distance vision was only clear in the very center of the lens. She told me "Nothing.". In other words, outside of the center upper part for distance and the lower portion for reading, the rest of the lens not set up to focus on anything. She also told me that I would have to get used to turning my head to see, implied that it was no big deal and I would get used to it in a couple of weeks. Well, frankly no one told me that I was going to have "tunnel vision" glasses where I could only see distance clearly in the very center of the upper portion of the lens. Even at that, traffic lights look oval shaped in the distance (where the oval is on a 45 degree angle). I haven't been back to the store yet. However, I expect to return these lenses and go for a single focus lens again because I like to be able to use my peripheral vision and move my eyes without having to turn my head. How about putting Canadian provinces on the email form for pearlevision.ca? How many organizations send their entire customer service staff on a one day training course - all on the same day? I ended up writing this email instead of talking to someone on the phone. Patty of Albion, ME May 2, 2009 When I went in I picked out frames I thought I'd like. My husband and I both were getting new glasses. It was in Oct. everyone was dress up for Halloween. It was the buy one get one free. I have very thick lens so I asked if I could get my free pair with the thin lens also she said no it's not in the deal. I asked her if I paid extra if I could do it because it would be a waste of a free pair of glasses because I wouldn't wear them. She said NO I told her I didn't understand if I'am paying the extra to get it done your making the money why can't that be done. Well that's the way it is and that's that. So I was very upset so I let my husband do his then decided well I'am here so I went on with my order. She didn't measure them and they are too tight on my face and leave marks, I went in later after I had worn them for awhile and they said they were too small for my face, Don't you think they should have figured that out before I bought them? Never really offered to do anything about it. Also the paint on the inside of them was coming off I wanted new frames because I've never had this happen and I've worn glasses since I was 10. They said I couldn't get them it was cosmedic and the warrent won't cover that? I don't see what's cosmedic about that? Then they tried to make them bigger so now my glasses are driving me crazy on my face , I hate them. Paying 4 plus hundred plus my husband got glaases I should get better service than this. I hate to get up in the morning and put them on and the place I got them won't do anything about them just isn't right. Then I have the other ones, Free that are sitting on the shelve never to be worn because wouldn't do what I asked them to do. I'am hoping I get two new pair of glasses FREE for all I've been put though. I thought would be a good place to do business with but I learned it is NOT. What good is a warrent if it doesn't cover your problem and what good are Free glasses if your not going to wear them. Thank you for listening to me I just can't get over it when my glasses I have to wear everyday are driving me crazy and I have a new pair I won't wear and offered to pay more to get done what I needed so I would. Elaine of Preston, CT May 6, 2009 On April 23, 09, I went to the Pearle Vision Store to pick up my new frame I had selected 2 weeks prior. These particular frames were discontinued issue and I was to get them at "rock bottom price". Pearle Vision was to copy my prescription and have my prescription placed in the new frame. The particular date I selected the frame, Dr Mann and I got into a conversation about my employer who happens to be Dr. Mann's brother-in-law. Now, having said that, lets return to the day I arrived to pick up the new frame/prescription. Incidently, I was required to pay 1/2 of the cost up front the sum of 200.00.I wrote a check for this amount and have the cancelled check. Total sum for the new frame with my prescription was 400.00.Back to the day I went to pick up the new frame - - - Dr Mann came to me, placed the new frame on my face,asked me how they felt. I stated, they are very light, they feel good. Melissa of Rochester, IL May 6, 2009 I took my son in for a Eye vision test as he has been having problems seeing distance. Being a new patient i had to fill out the info sheet for ins, medical history and such. When done this lady asked all info again and stated she was asking again for the computer. Going along she made the comment to my son that she wasn't sure what test were going to be done so she would allow the doctor to tell him that, but then she said "But i do know we have a long needle waiting for you in the back". She used her hands showing how long this needle was. I looked at her and told her please do not tell my child that went on to say you don't tell a child that and told my son lets go as we will be finding a different place to have his eyes checked and to purchase glasses. I was shocked! My husband is a ER Doc and he says it takes all kinds. Patty of Albion, ME May 2, 2009 When I went in I picked out frames I thought I'd like ...My husband and I both were getting new glasses. It was in Oct. everyone was dress up for Halloween...It was the buy one get one free..Well I have very thick lens so I asked if I could get my free pair with the thin lens also she said no it's not in the deal...Well I asked her if I paid extra if I could do it because it would be a waste of a free pair of glasses because I wouldn't wear them ..She said NO I told her I didn't understand if I'am paying the extra to get it done your making the money why can't that be done..Well that's the way it is and that's that...So I was very upset so I let my husband do his then decided well I'am here so I went on with my order...She didn't measure them and they are too tight on my face and leave marks , I went in later after I had worn them for awhile and they said they were too small for my face , Don't you think they should have figured that out before I bought them? Never really offered to do anything about it...Also the paint on the inside of them was coming off I wanted new frames because I've never had this happen and I've worn glasses since I was 10...They said I couldn't get them it was cosmedic and the warrent won't cover that? I don't see what's cosmedic about that? Then they tried to make them bigger so now my glasses are driving me crazy on my face , I hate them. Christian of Oshkosh, WI May 1, 2009 I went in for an eye exam, which was successfully completed, but then they ended up selling me men's frames and I didn't even know it (I'm female)! I'm glad I didn't fill my perscription there. They didn't tell me that the frames were wrong for my face, so I found out later down the road that they hurt my face and caused pressure on the top of my nose and behind my ears because they are not even meant for a female's face! They ended up just selling me the frames just to make the money. I will never go back, and I will never refer anyone to them. They told me before my appointment that they take patients that can't pay for services that day (and prefer to be billed- I didn't have money at that point in time) and then told me after my appointment that I couldn't leave until I paid them! I was fortunate to have a family member rescue me and pay the bill, but I was irrate because the whole reason I scheduled an appointment through them is because they said they would bill be later for the services they performed that day, then told me I had to pay before I left!! I will never ever go back, or have anything nice to say about them. Advertisement
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