Luxottica Group/RayBan

Avoid! I too had the very experience from the RayBan repair dept of Luxotica. Same details as everybody else; telephone prompts, then being told office is closed due to bad weather. Then calling back 5 more times to hear they are to busy, call back another time, or being cut off, during transfer to an agent, or being misinformed about parts available for my RayBan and I am still waiting 3 months now for a simple lens replacement and offered 50% off a new pair at LensCrafters. No thanks!

The Feds need to investigate this company! Do you hear me Feds! This group is a total scam! I will never purchase anything from the companies they own:

5. Pearl 1 Vision

Also I would like to add, since my experience with this company, and sharing it with everybody I talk to. It seems 75% people I share my story with have had or heard of these poor ethics these companies provide. I have a little inside scope of this company, for a good friend of mine worked at LensCrafters for a few months, she also showed me her notes from training. A few things they train their sales people are: complaints from clients are a gift and customers time is very valuable. Well, they must have a ton of gifts. My time all of 5+ hours on the phone with these clowns has cost me. Note I own 4 clothing companies, and can't understand how this garbage company is still doing what they do, and not in jail!

I had a pair of Ray-Ban Rx plastic frame glasses with spring-hinged temples. After about 5 years, spring insert gave way. I contacted Luxottica by phone to inquire about replacing temple, since hinge itself and frame was still fine; simple replacement via screw. I offered to pay for the replacement.

I was told glasses were out of production and no replacement parts available. Further, I was told not even a comparable size/color temple was available, which seemed to be implausible.

I was told to send frames and to provide address for possible repair/full frame replacement. I received a letter about 2 weeks after sending. It states the temple/hinge insert was unable to be fixed or replaced. Instead, I was offered a 50% discount on a new pair of Ray-Bans at any retailer.

After numerous attempts at contacting by phone, most of which included extended wait times with multiple pre-recorded voices, more than two of which ended with disconnects upon transfer to "live agent" (all of which seemed to be a ploy to dissuade callers from proceeding), requested original frames be returned.

Beware of Luxottica. I sent in to Luxottica a pair of Ray Ban sunglasses for slight frame straightening and replacement of generic side arm ear pads on October 11 of this year. I waited two months and heard not a word from them. I then called twice and spoke to two different reps who said my sunglasses could not be repaired because that style was no longer being produced. They claimed they received my sunglasses with two cracked lenses. They had already cashed the check I sent them for handling. I asked them to send the glasses back to me. I received them back today (December 22). The lenses were in perfect condition. The frame had not been straightened nor had the side arm ear pads been replaced. How do you explain such shoddy service? Both reps that I spoke to gave me the same wrong story and had very indifferent attitudes. I will never do business with Luxottica again nor will I purchase another pair of Ray Ban glasses.

Since my issue is the same as everyone else's, I won't delve into the particulars. I've been a businessman for 30 years and I have never, never seen the likes of the way this company operates. I can't imagine why a class action suit hasn't been filed. Everything they do is fraudulent and the endless delay in communication (if they do) is negligent. But, try this--call the main number, select directory, and enter Hoffman as in Sarah ***. Apparently she is the Persol rep but whatever. At least you will get the satisfaction of irritating her enough that she'll have to change her number or feel free to try random names and express you satisfaction to whomever answers.

I purchased a several pair of Ray-Ban 2 years ago. Six months into owning my Wayfarers, the right spring mechanism moved making the arm move to the extreme right which also loosened the screw. The screw has fallen out 5 times.

I took the glasses to Sunglass World and they ordered a pair of arms. After 3 weeks I found out that Sunglass World could not get the arms. I called Luxottica and they told me that the Wayfarers were discontinued but they do have replacement parts (on my first conversation, I was told they did not have parts). Basically, the representative told me that I was out of luck because the glasses were over a year old. I told the representative that it should not make a difference because the glasses were defective when I purchased them. She then told me that it would cost me to repair them, plus $12.50 for handling, plus my cost for shipping, insurance, etc., and it will take up to 2 months to receive them back.

I don't believe that is the way to do business. Luxottica is living off the Ray-Ban name pure and simple. Luxottica will not receive any of my business ever. They are the worst company that I have ever dealt with. I am completely disappointed. Luxottica has their hands out taking money from consumers but does not take care of them.

I sent in Versace sunglasses for repair in May 2010. They sent letter requesting $40.00 for full repair of scratches. I called and gave credit card over phone. Now I have paid $52.50 and waited several weeks no glasses. I called back got through standard recording that they are so busy in summer months that I should call later. This recording is played year round.

I finally got a live person who then informed me that they couldn't repair the glasses. They could not get the parts because they were discontinued. They are now offering me a $335.00 credit only with them. The glasses originally cost $335.00. I guess my $52.50 didn't mean anything to them. I requested a newer model in black and white (sunglass hut still had these). Luxottica claims they are no longer making this color only brown variation. I reluctantly agree to take brown since I am going on three months and they are hanging onto my money and glasses.

I sent my Ray-Ban sunglasses by post office services on 8/4/11. The arrival date was 8/6/11. The glasses were insured, Label # **. They were sent to Ray-Ban Luxottica Group Attn: Consumer Repair Dept PO Box 3070 McDonough, GA 30253 Model number RB3429. My glasses was paid over the telephone for the repair. One of the lens was cracked and needed replacement.

This is an unacceptable service. The group has had my sunglasses for ten weeks. No correspondence, no phone service, no email returned, etc. They have my sunglasses and I have the certified postal receipt. My $12.50 check has cleared. I went to Sunglass Hut where I purchased the sunglasses but they cannot help me--no glasses, no money, no conversation.

Approximately 4 months ago, I purchased a pair of Ray-Bans. The rubber 'tip' end of the earpiece came off the other one was not even glued on or adhered in any way. I tried to contact customer service via email several times and they will only tell me to email another department. Now, they advised me to call and to purchase the part. This is customer service at it's worst. I own several pairs of Ray-Bans as well as several pairs of Maui Jims (the best!), Oakley, and others. I will not purchase any more Ray-Bans if they want me to purchase an item that should be under warranty. Maui Jim has taken care of any returns immediately and at no charge. Ray-Ban is in it's decline stage of product life cycle. I speak generally of their customer service and this will be a bona fide example of what not to do.

First let me say that I have always purchased ray-bans and I overall like all the glasses I've had. They generally are lost or stolen before I need service. With that said, I pay $140-$150 on these glasses because I thought I would have a good warranty, quality glasses and good service.

Remember that ray-ban life time warranty? It's gone - it's now one year. Also, don't think you can go anywhere in town and get your glasses fixed - they won't touch them. You are forced to mail your glasses in and then good luck getting them back. I'm still waiting...

I am utterly shocked by the lack of service from Luxottica. I paid in full for my repair almost 5 months ago. I included all of my information when I correspond (including my notification number) yet I rarely, if ever, get a response.

Today, I was told via email that he/she (no name given) was sorry that I had experienced bad service and that I should call them! I have been told that they are not allowed to send me to a manager and that they are not allowed to give out names of managers. The sales office will tell you that they are not customer service and they can't help. Sales team - please remember that when you wonder why you aren't getting repeat customers. Basically, if you are not happy, you have nowhere to go. Ray-ban cashed my check and charged my credit card literally months ago.

If you are buying ray-bans and expect nothing from the home company, buy them. If you want any level of service, go on to another brand (except oakley - they just got bought out by luxottica! What a shame.

I contacted the consumer repair group via phone for Ray-Ban. I have a pair of 20 year old Ambermatic Ray-Ban's (a high end pair of sunglasses) that need a new ear piece. I also have my Dad's 60 year old pair of Aviators that needed a new lens. I was abruptly informed by the service agent that they do not carry any parts for Ray-Bans that old. These are both high end sunglasses with no available parts.

Both pairs of glasses are in perfect shape except for the noted needed replacement parts. Ray-Ban should be proud of a high quality product that lasts this long, but they must also have parts. Heck of a way to run a company - dispose of all old parts for very common sunglasses. This is the last time I'll ever buy of Ray-Ban or Luxottica.

I sent a 7 month old pair of sunglasses to their warranty center for repair/replacement, including about $12 for a fee. a few weeks later I get a letter stating it was not a manufacturing defect. Funny, a broken screw on the frame is not a manufacturing defect? Any way, several attempt to rectify have led no where. In researching on-line, apparently there are numerous "similar" complaints about this type of issue, simply stating "not in warranty" and wanting over a hundred dollars to repair their defect. In my opinion, this company has some type of unethical processes, simply tell them it's not in warranty and collect money.

I purchased a pair of Ray Ban Sunglasses online on 09/16/2010. They took about a week to be delivered. I wore them daily and I like the glasses. I have had trouble in the past damaging sunglasses, so I immediately purchased a neck rope to hang the sunglasses from my neck to prevent damage. I am very careful with them and I take very good care of them. In early June 2011, only 9 months after purchasing them, I was gently cleaning the lenses as I do regularly, and one of the frames broke above the nose piece. I went online and found out that I had to package them up and send them insured mail with signature required to Georgia. I did that.

About 9 days later, I got an email from Luxottica that said nothing and had an adobe attachment. I opened the attachment and It went on to say, "Upon evaluation of your eye wear, we determined that the needed repair was not due to defective material or workmanship. Nevertheless, as a courtesy to you, our valued consumer, we would like to extend an offer to repair your eyewear or replace (based upon availability) at the reduced price shown"

I called the number, and after holding for around 10 minutes, I spoke with a woman and explained that I did not understand how it is not a defect, and she said basically "Do you want to pay or not?". I continued to explain that I did not understand how this was not a defect and she just said the same thing. I had no choice but to pay. She said "Thank you, it will be 6-8 weeks". I said, "Is that it?". She said, "What else do you want?". I said, "I asked you several times to explain how this is not a defect?". She said, "I do not know. Would you like for me to have a manager from customer service call you?" I said, "Yes, please!" I also explained how this is not the quality that Ray Ban has a reputation for and that I am very disappointed. I am waiting for a return call.

Returned a pair of Ray Bans - rubber nose pieces had fallen off - along with a check for $12.50 processing. Much to my surprise, they returned my check with a letter citing 'manufacturing defects' as the cause for the failure - and stating they would replace them or repair them for free! A happy ending, right?! Not so much. 6 weeks, 5 emails, and 4 telephone calls, later no sunglasses. Emails are never responded to, all calls are queued and dropped. This is not Bausch and Lomb you are dealing with any more. DO NOT BUY ANY RAY BAN Products. Luxxotica - Milan, Italy ......no - McDonough Georgia - home of the geranium festival...

I purchased Ray Ban eye wear from LensCrafters in Cumberland Mall, Georgia and after some months of use my case hing broke. I was not able to keep my glasses in that case and I decided to buy a replacement case. I attepted to buy a case from LensCrafters and they told me that they do not sell replacement cases since they only sell the cases with the frames.

On May 19, 2011, I received an email response to my inquiry on how to purchase a replacement case from Ray Ban customer service that gave me a number of their warranty service office in McDonough, Georgia. That response asked me to call that number to place my order. I places my order with Ray Ban customer service person who told me that the order is shipping from Italy and it will take about 2 weeks for me to recieve my case. In the mean time I do not have a case to protect my three hundred dollars investment (prescription lenses).

Today (06/08/2011), I called the customer service to get the status of my order and a very rude customer service person threaten to put me back int the waiting queue because I told her that it is unacceptable to offer me a refund after waiting for 3 weeks for my case. It is unfortunate that whenever you call the customer service number, you get the sane "due to our recent upgrade" message. Last time I called, I waited for 33 minutes before I hung up. The customer service persons realized that the wait is usually long and therefore they will tell you that they will put you back in the queue.

I sent a pair of sunglasses to Luxottica for repair 4 months after buying them. They were $440 shades. Versace Brand. Both lenses popped out. After receiving them back 2 months later, one lens was in loosely and the other one completely popped out. I'm going to contact them again; however, their message says that they have extremely high call volume. I'm so fed up.

I bought a pair of Persol sunglasses from a Sunglass Hut Store (owned by Luxottica). Shortly after I bought the sunglasses, I noticed the screws holding them together would often come loose. I like the shades so I simply started tightening them on a bi-weekly basis. About 14 months later, the eyelet through which one of the small screws is inserted to hold the lense in place broke. As a result the lens fell out of the sunglasses and was scratched. I sent the pair in to Luxottica because I believe the issue was a direct result of poor design, ie the screws worked themselves loose simply through the process of folding and unfolding the arms.

Three weeks later, I received a letter from Luxottica requesting that I call their customer affairs department. I called and the call center was down but the machine said it would be up the following day. Again I called, same recording. The third day the recording was changed to state the center would be up the following Monday. On Monday I called and the message said that Wednesday they would open. On Wednesday the message now said the following Monday.

On that next Monday I called and waited on hold, due to high call volume, for 34 minutes before being disconnected. I waited till Wednesday to give them time to catch up. On that Wednesday, I waited on hold for 45 minutes then hung up out of frustration. I waited another week and called again. The message stating they were having unusually high call volume due to system changes was still on and I waited 28 minutes. At that point I spoke with a particularly rude woman who told me I had obviously mishandled the glasses because there were scratches on the frame.

I told her I wasn't returning them because of the scratches, but because of poor design. She told me I could pay $150 and receive a credit for the full amount of the sunglasses ($340). So I went into Sunglass Hut to try on new pairs and decided I like the original pair I had. I called back and they said they were no longer stocking those sunglasses. But, I told her, they have them in your stores at Sunglass Hut, and its a Luxottica store. She told me to choose another pair and to provide the exact product number.

I asked if she could tell me the color of the lenses of a particular product number and she could not. I asked her if she had the internet to look it up on Persol's website and she said they didn't have the internet and to call back with an exact product number. Well, it's been about 6 months since this ordeal started and I am no closer to resolving the issue. Their consumer affairs number is still stating they are experiencing unusually high call volume and I have been on hold for 27 minutes so far.

It is my opinion that Luxottica uses their financial power and large distribution network to muscle small sunglass designers into selling out to their conglomerate. They then outsource all production to Asia while systematically discouraging customers from returning faulty products.

My advice: Never ever buy a Luxottica product. I also believe the government should examine their vice like grip over the optical industry and investigate them for discouraging competition and monopolistic practices!

I had sent a pair of polarized Ray Ban Wayfarers. I had purchased at a Sunglass Hut in Boulder Colorado. The glasses had been damaged after they had been stepped on, and though I wasn't sure if they could be repaired, I sent them to their customer service address along with a $12.50 processing fee.

I received a letter dated February 24th 2011 detailing a repair charge of $71, which I paid by credit card on March 9th 2011. Shortly afterwards, I received a pair of glasses, but was surprised and disappointed to find that the model I received was clearly inferior in quality to the ones I sent in - the frames were of a much lighter and flimsiest material. Further, the cloth for cleaning glasses was sopping wet, and wet enough to ring water out of it. When I checked the Luxottica website, I found that there are original Wayfarer (which shows as model number RB2140-02) and the new Wayfarer. I know I paid $200 for these glasses, leading me to believe I bought the original ones, and based on the noticeable difference in quality, I'm sure of it. Based on this information, I called the 800 number, explained my issue, and was told that I would get a shipping label in the mail with which I could return the glasses for exchange.

After a week without receiving the label, I called again, and this time I received one via email. I printed the label and returned the glasses in a small box and sent them back via UPS on March 18th.

Again, I waited until the week of April 4th, and when I still had not received my replacement glasses, I again tried calling the customer service line. Of course, that's when there was some problem or switchover with their phone system, and I was not able to get through until April 15th. At that time, the customer service agent told me that there wasn't any record of Luxottica having received the glasses, and asking if I had a tracking number. Given it was their shipping label, I didn't see any reason to keep a tracking number. The agent told me that she would check with the shipping department and call me back. I didn't get a phone call.

Finally, this morning, I called again and re-explained the issue. The agent asked if I knew what the model number is. I didn't (and still don't) because I'm just the retail customer. However, when I got back onto their website, with the agent listening, and found the glasses, I'm most sure were the same model, I was told that the model number is no longer available with polarized lenses, despite the fact that it's on the website with polarized lenses. The agent mentioned that the model had not been manufactured with polarized lenses for about a year, which I have a hard time believing since that model is clearly on the website. I expressed this doubt, at which time the agent handed me over to Monique. I again went through the entire chronology. Monique's response was that the pair I originally sent, had been thrown out and that it's now up to me to start calling the store and try to find out the specific model number.

I've already spent way more time than I should have to track down what happened. For some reason, I can't get a pair of replacement glasses that I have paid for. All I have wanted is the same quality model that I sent in. At this point, I'm beyond frustrated. I have asked to simply be refunded the amount I've already sent to them.

I have long thought Ray Ban was a terrific brand, but no longer, and that's a shame. I'll find some other brand, though rest assured it won't be anything made by Luxottica. There is no way I would support or recommend any of their brands.

I bought some decent polarized sunglasses from Solstice in the Glendale Galleria, Christmas of 2009. Toward the end of November 2010, the frame above the lens just snapped while it was on my face. The metal frame literally just separated and the glasses fell off my face. I really liked those glasses and was meticulous about making sure I cleaned them and stored them in their case, etc. When I talked to Solstice, they told me to go on their website. When I went on Ray-Ban's website, I was told to contact Luxottica Group. I tried contacting them and got the runaround for about 90 minutes on the phone. Eventually, I just gave up and shipped them the glasses with the $12.50 they wanted for the "processing fee". The glasses were still under warranty and I wrote them a nice letter explaining how the frame just broke and it's a clean break, no twisting.

I just received a letter from Luxottica that the Ray-Ban I bought were damaged because I didn't take care of them and that they would "repair" the glasses for $154. The glasses, brand new, were $220.

The cost of out of warranty repair of Ray Ban sunglasses from Luxottica (the current owner of the Ray Ban product) is outrageous. They quoted me $109.50 for a new ear piece!

I have been wearing RayBan Baloramas for over 20 years. The old USA made B&L types were very heavy-duty; 5-barrel hinges, pinned through the frame and earpieces, and the earpieces were metal reinforced. The newer Luxottica Italian made Baloramas, up until two years ago, had very inferior 3-barrel hinges that are just molded into the plastic during injection molding. These bend and pull out a lot more easily than did the USA made glasses.

Then, about two years ago, Luxottica began having the Baloramas made with even weaker hinges that have a lot less metal in the barrel thickness and a larger nylon (soft plastic) bushing. The last two pair that I have purchased are of this type and broke at this thin spot very quickly by comparison to their older counterparts. I now have collected so many pairs that I took them apart to discover this chicanery.

In many attempts to contact anyone at Luxottica, I got the same run-around as everyone else, call dropped, never talked to the same person twice, 'contact one of the local dealers' (who will tell you that you must contact Luxotica), and on. Luxottica has easily the absolute worst customer service policy (if indeed any at all) in my experience, and I have banked with JPMorgan Chase!

The only reason anyone would buy and pay Luxottica's prices should be for nostalgia for the style, because the original RayBan quality is long gone and Luxottica could care less once they have your money. After having had them destroy a pair of mine that I sent them for repair (my Baloramas came back with Predator lenses jammed into them, bursting through the edges of the frames!). There is no way that I would ever trust them with my eyes again. They should be sued out of existence and forced to sell RayBan to a responsible company, preferably in the USA. Boycott all Luxottica products, and Boycott Suglass Hut.

Luxottica is an absolutely worst company to deal with. Anyone trying to buy their products--Ray-Ban, Persol, Burberry, etc.--please avoid this "consumer trap." I could write a book on how poor their customer service is, but in short, I purchased a pair of Burberry sunglasses. They were defective so I sent them back. However, I heard nothing from them. I eventually had to chase them for an exchange. The model was not available so I got a credit.

When I called them back with many options, they had nothing in stock. I eventually got something that was a last pick (since I had to make use of the credit). I got it and it did not fit. I called back only to find out that I could not exchange again even if I was ready to pay for an upgrade and the shipping. The customer ervice rep was horrible. The company is arrogant, rude and irresponsible.

Pray that you never have an issue with their product because if you do, God help you (since Luxottica is certainly not going to). They also own Sunglass Hut, LensCrafters and many other chains. Do not go there. This is also not an American company and has purchased several American brands that have led to layoffs in America. They take our money and then stiff us in service. If you have any common sense and pride being an American, stay far away from Luxottica and their products. They are a monopoly in the sun glass industry and have no consideration for the customer.

I sent a pair of Ray-Bans glasses to Luxottica for repair. I am now finding myself trying to contact them for 2 days. My efforts to try are resulting in holding for 10-15 minutes and then getting my call terminated. If the customer's time is so important to them, then why have I read so many blogs and comments about their service being so bad? I am so angry for trying to follow through with my repairs to no avail! Never again will I buy another pair of sunglasses affiliated with Ray Ban or Luxottica!

I am still waiting to get my Ray Bans back. It has been more than 2 months. I'm just wondering what the holdup is. If you could give me an update, that would be nice. Thanks again. I'm looking forward to wearing my glasses again.

I am a commercial pilot wearing Ray Ban for almost 40 years. For the past six years, there has been a substantial deterioration in the quality of these products. I bought a pair of Gunmetal Ray Ban sunglasses and both lenses fell out in less than 3 months. I sent it in for repairs with a money order for $12.60 only to be told that the glasses were no longer in production. My glasses were not repaired or replaced. I will never again purchase a Ray Ban product or anything sold by this company. I'm now wearing a $9.00 pair of sunglasses at 38,000 feet for two months. They are comfortable and just as effective as the $189.00 Ray Ban sunglasses.

I can't even get thru on the telephone! I got 1 pair of sunglasses fixed and returned, but I cannot get to speak with a human to find out about the other pair....which was back in April.........I keep calling and nothing.....It seems Luxottica has a big problem!!!!

I brought a prescription in and wanted (on sale) a pair of glasses and a pair of sunglasses. 4-29-10 They ordered them and my boyfriend went to pay for them before I was to pick them up. I was to pick them up on the 13th of May and they were not ready. When I did get my glasses, I could not see very well with them and they had a line for the bi focal, that I was not use to and did not like them. I went back to my eye doctor to re check my eye sight and the prescription changed slightly.

When I went back to Sears with my new script I wanted to change the bi-focal to the progressive which I knew were $50.00 more. no problem. Well, Laura went to another store and I talked to another lady and she told me they would not order them until I paid the extra $50.00, which my boyfriend was going to pay. This was after he had paid over $300.00 So, most of it was paid. I had to call him to go out of his way that day to pay for my glasses. At this point I talked to some else and he told me that they would call as soon as my glasses came in. I waiting two weeks and then I called them, and yet another person told me they came a fews days earlier.

I went the next day June 11,2010 to pick them up. I got my glasses and she said my sunglasses were still not there, How long does this take??? She looked around and found the lenses for my sunglasses so she had to look for the frames and put the lenses in them. This girl was very helpful and I was very upset and she did all that she could. At one point I just wanted my money back but we worked it out. The frames of my sunglasses needs a lot of adjusting and she has worked a lot on them. I had to go back and she has worked on them again. I will go again to talk to a manager about all of this. If they care??? I have wore glasses for over 40 years and have never, NEVER had this problem. I do like my glasses and sunglasses. I will never go back to Sears again.

On 7/3/2009, I bought a pair of Gunmetal Ray-Ban sunglasses, which in less than a week of wear, one of the lenses had fallen off! I was immediately taken surprised since I thought Ray-Ban makes good quality sunglasses (which is the reason why I bought it) and I did not expect the lenses to fall off in such a short period of time (less than a week after purchase).

I went online and sent the paperwork and a check of $12.50 required for repair to Luxottica. A few weeks later, I finally got my sunglasses returned back to me but this time the original sunglasses case went missing and the lens fell off again!

I immediately filed another complaint/report with Luxottica and the customer service representative stated that she will "email" me with their UPS account number where I can return again, this time without a second charge. I waited for one full day and did not receive any email from Luxottica. I even checked with our IT department if any email from Luxottica group had gone to the junk mail. They replied, "No."

So I called Luxottica a second time and gave them my Hotmail email address just in case, but again, I did not receive a single email from Luxottica. Is this a scam? Is this a great disappointment? Am I angry or disgusted? You name it, you got it at this point in time!

I am surprised to know that there are so many people like myself who have written and voiced their disappointment with Ray-Ban/Luxottica and it makes me wonder if the corporate office even knows what is going on? It seems like this company doesn't care. I am so ** off with this Ray-Ban sunglasses and how this company treats their post sales issue, that I am ready to smash it.

It is ridiculous to have a consumer buy an expensive pair of sunglasses and not having the pleasure to enjoy it for even a day or a week! And then having to go through all the hassles and lies only to discover the original problem was never fixed!

I wrote Luxottica a detail letter stating specifically my requests: They could either replace it with a new pair of sunglasses or give me back my money. None of my requests were taken to heed. Instead, I was given back my original sunglasses with a lens that repeatedly won't stay on. Incredible!

Please post this letter so that I hope more consumers are made aware of what junk they are expect to get from buying Ray-Ban sunglasses. I don't have new replacement sunglasses which I had requested, I couldn't get my money back and now I have lost the original sunglasses case because Luxottica forgot to return it back in the mail. And the lens continued to fall off. The result is one lousy Ray-Ban sunglasses!

In early December 2009, I was instructed by Sunglass hut to send my sunglasses to repair the Luxottica group since they can repair Ray Bans. Sunglass Hut gave me a card with all info on it. I proceeded to call them the next day and ask where I should ship them and what the charge would be. These were an older pair no longer under warranty but I really loved them and wanted to make an investment to have them repaired. I have about 6 pairs of expensive sunglasses that I own and wear every day.

I was told a $12.50 processing fee would be needed plus $80.00 to repair them, all together $92.50. I initially thought to myself, wow, a lot of money for an older pair of glasses but I really wanted them. I sent them a check on December 12, 2009 for $92.50. In mid January, I called to ask when I would receive my repaired glasses and was told I only sent $12.50. I explained to the woman on the other end that my check was for $92.50. She asked me my check # and I gave it to her and she said she was looking at it and it was for $12.50.

Since I didn't have my canceled checks back from my bank for December yet, I asked her how I could remedy this. She said she could do a debt from my checking account for the $80.00 and send the glasses off to Italy for repair. Of course, I gave it to her thinking now they're sending them off to another country for repair when will I get them back.

Anyway, I got them back in late February and called them back in the beginning of March to let them know now I have my cancelled check in front of me and the original check was for $92.50, not $12.50. I was told to fax Jennifer a copy of my check and they would send me a refund for $80.00. It is now April 20, 2010 and no refund yet. I called the office again April 12 and was told they were sending me a refund within the next week. I will call again but I think this is a scam.

I sent a pair of Ray Ban sunglasses for repair for an obvious their-fault warranty claim due to a broken frame. They cashed my $12.50 check for "processing" then sent a letter claiming I would need to send an additional $81.00 for the repairthe full price of a new pair. I asked if they could take the lenses and place them in a new frame. I was told no they couldn't. This is a scam. I urge all to not buy any Ray Ban products! I am out the $12.50 processing fee and postage, a total of near 15.00 for them to deny warranty coverage. I asked for a return of my sunglasses. This is a scam and a rip-off.

I have had an awful experience with Luxotica Group. I sent two pairs of sunglasses for repair: a pair of $300+ Prada glasses and my husbands Ray-Bans. Six weeks after sending them in, I get a letter stating that I would owe another $20 for the repair of the glasses, that was totally fine with me, but I wasn't sure which pair they were referring to. So I called to find out and it was then and only then that they let me know that they had received the box with the letter stating that there were two pairs of glasses enclosed for repair but that only one pair had been received.

I asked if the box had been received damaged. They had no idea as they don't keep the box (there goes any luck on getting an insurance claim as they need to see the box). I asked why I wasn't notified at all let alone when they realized that one pair was missing. They said that they knew that I would call in about the additional $20 needed to repair the one set of frames and I would ask about the other pair then what?

They have no idea what happened to the Ray-Bans and no intention of helping me find out. It is my fault. I was put through to a supervisor's voicemail, Carla S, and left a voicemail but of course, I never got a call back. Now whenever I call the 800# I get disconnected and if I get a person, I am put on hold and then somehow disconnected. This is so frustrating and I am trying to find another contact. Good luck dealing with this rude company that has no customer service or care in the world for their customers.

I sent back to the group at least 3 or 4 pair of very expensive sunglasses: Raybans, Revos, etc. Every repair cost me the cost they stated of a new pair. I paid at least each pair 150.00 dollars or more. A joke. I couldn't believe they would not stand behind their word or product. Not one time did I get a repair. I had to purchase all 4 new pairs of sunglasses, I loved each and every pair. I believe Luxottica group should be somewhat ashamed of themselves to not stand by their products. It truly is unfortunate, unfair and especially frustrating to us, the consumer.

Please "BAN" purchasing ray ban/Luxottica products.

So I waited for 3 weeks to receive my sunglasses, but as I received nothing I've called them again just to find out that they hadn't shipped my sunglasses yet. The reason? NOBODY there seemed to know the reason. Since then I've been calling every other week just to hear the same thing: that they will be shipping my sunglasses the next day, which never happens. They guaranteed me that they haven't lost my sunglasses, however they never ship it back to me. I demanded to talk to their manager and the only answer I got was that the manager Monique Thomas could not talk to me but would call me in 24 to 48 hours, this was last Tuesday (Dec 9th 2008), but still no calls and no sunglasses.

I bought a pair of Ray Ban glasses for > $100.00 and within a week the screw fell out causing the lense to fall out in a crowded room and break. I had to send to them at my expense insured plus a $12.50 to process claim. This is found online (The fee) not on their warrenty card in the glasses package.

I received from them in error the wrong model glasses at my home. They refuse to ship the right glasses to me until the pre-paid return package comes to my home, and they receive them back. I have been without my motorcycling glasses for 1.5 months with 2 weeks more at least to wait. Their upper management is unnaproachable, and they do not return phone calls. They have very poor customer skills, so I will own no more Ray Ban products.

A loss of use of something I paid for to use this summer. I feel my fees should be waived

eturned at a minimum, and some sort of compensation for the time I lost on this issue (3 hours plus on the phone, mostly waiting on hold).

THE CLASIC RAY-BAN WITH PHOTOCHROMIC LAINS BUT THEY TOLLED TO ORDER IT. I MAKE THE ORDER AS THEY TOLLED ME 11/05/2005.I SOULD HAVE MY SUNGLASSES AFTER 20 DAYS THEY SAID...TODAY AFTER MY CALL TO THE SHOP AND AFTER 26 DAYS THEY ANSWER THAT THE RAY-BAN Co CAN'T SENT MY ORDER BEFOR 30 MORE DAYS (THAT MEENS AFTER JUNE),ALLMOST 60 DAYS FROM MY FIRST ORDER.I MUST TELL YOU THAT I ALLREADY HAVE PAY THE HALF MONEY OF THE PRICE (60 FROM 110 EURO).IS IT POSIBOL THE RAY-BAN Co TO HAVE THAT KIND OF PROBLEMS? YOU ARE A MYTH Co IN OPTICAL...