Lenscrafters

I returned a defective Oakley sunglasses to manager Marge, and she made it difficult to replace frames. I called Oakley, and they agreed to replace frames since I still was covered under the 1-year guarantee. I called Lenscrafters, and there were no return calls. I waited 2 months, and the manager said to be patient and wait! I called Oakley, and they overnighted frames the next day. The customer service at the Paramus, NJ location has poor quality. Oakley's representative was ashamed of their product being misrepresented.

I got an eye exam. I ordered two pair of glasses, one bifocal and one for driving. First, it took them 10 days before I received my glasses. After receiving my glasses, two weeks later, the glasses' lens smeared from the UV liquid they applied to the lens. I took the glasses to the store, the lady told me that these are scratches. I told her these are smeared from the liquid UV that they applied, plus I paid for scratch-resistant. She responded, "oh, there are no such thing as scratch-proof". These are the best material glasses and they don't scratch? Finally, she said that she ordered me a new lens and when they come in, that I should bring the glasses back to replace the lens. Another 10 days!

After 10 days, they called me that my lenses are in. I took the glasses to them, they told me it will take an hour to put the new lenses. I figured I'll shop for one hour. While I was shopping, they called me and after talking to them, I found out that the lady ordered the lenses for my other glasses and not for the one I need! They decided to cut the lens and make them fit for the frame that I took to them. The saga continues. On my way out, I asked the receptionist for the phone number of the corporate office. She said there is no such thing as phone number for a corporate office, but if you go to Lenscrafters.com, you may find it.

Here I am, I talked with the lady named Ericka from customer service. No use, she was worse than the store. She said the best I can do is to call the store and see about the glasses. My advice is to stay away from Lenscrafters. No wonder the overall rating is 68% negative and only 9% positive. I wish I looked at these numbers before.

My daughter and I had an eye exam there in the Visalia, Ca office. Then, we both purchased a pair of sunglasses and glasses. Our glasses were fine but we were both dissatisfied with our sunglasses so I went in to choose another pair. Mine came back in time but I wish they were a little darker. He said, "We can't get it any darker." However, for my daughter to get her glasses darker, they ordered new lenses and it took over 25 days, when they should have been returned within 14 days.

Meanwhile, we didn't hear anything regarding the lenses but we would call or go in every week to ask what was the problem. The answer would be, "We will call you when they come in." Do you think we heard anything from them? No! I finally called and asked to talk to a manager about this problem but guess what, they would tell me the manager wasn't in. So do you think this is the way to run a business?

On 03/31/12, in Holbrook, LI, I tried on about a dozen frames. Later that day, my eyes started itching and watering. I contacted LensCrafters. Their attitude was complete indifference.

The lens on my glasses had a small crack on both side of the frame, which I brought to the office's attention upon initial purchase, but was told there should be no problem. It was just the make of the frame. Over time, the area in question began to cause a progressive crack across the actual lens; thereafter, the lens on both sides started progressively cracking all around the perimeter of the lens.

When I called to complain, the young lady on the other end seemed unconcerned and said I would have to see a manager about it. I told her that I get off at 5pm and stated that the manager leaves at 5pm each day. I feel my complaint is being ignored. I will make one last attempt to get this resolved. However, I am a long time customer that is quite upset and may, from this point, not return as a LensCrafter customer. I have paid over $400 for items received and don't appreciate that total disregard, lack of concern, and act of negligence in correcting this matter.

On March 22, 2012 at approximately 6:00 or 6:30PM, I entered Lenscrafters with the hope that I would find the eyewear I was looking for. After a few minutes of looking around, no one came to assist me with any questions I might have had or just out of common courtesy. Shortly after, a group of individuals came in the store and was asked immediately if they needed assistance. I was totally taken aback! I waited a few more minutes, but to no avail.

A second person who came from the back, who knew we had been waiting, asked if these individuals needed help, never acknowledging us once. I was livid by then. When I confronted them, they acted as if it was an innocent oversight. We are African-American and it is not an easy oversight if we were the only Africa-Americans in the store. They denied it and I'm still fuming over this. I want to go back and confront, but this is why I'm emailing you. Thank you for listening to me. Oh, this took place in River Forest Town Center.

I went in to Lenscrafters today to get my son's glasses fixed. He fell and scraped the right lens. Automatically, I was told I needed to buy a new pair. I felt super pressured into buying a new pair which I did not buy. After being put aside for awhile, I finally got help but service sucked. While being helped, the tech. goes to answer the phone. She was gone for about 7 minutes and chit chatting with other employees. When she came back, she said come back in one hour. I returned and a woman in a white lab coat gave me the glasses and said, "Try them on him. If they fit, you're done." Not good service. I'm never going back!

In June 2011, I was going out of town the next day and my glasses needed to be repaired. I took them back to where I got them from and the technician accidentally broke them. They offered to pay for a new pair from LensCrafters, since LC could make them within the hour. I have taken that pair of glasses back to LensCrafters 8 times in 8 months now. First, the poly lenses would get spider cracks. After several different lens changes, they ordered in plastic lenses. Shortly after that, I went to put on my glasses one morning and the ear piece fell off. It hadn't even been loose that I had noticed.

So, once again, I went back to LensCrafters where the person told me, "You can pick out a new pair of glasses and we'll replace them, but you will have to pay the difference if the new pair costs more." What? That is not what the LensCrafters' One Year Protection Plan (that I purchased) says! It says, and I quote, "If the covered product cannot be repaired, if the cost of the repair exceeds the original purchase price, or if parts are no longer available due to the age of the product or due to discontinuance by the manufacturer, we will replace your product with a product of like kind and quality." Apparently, there is a big difference in what LensCrafters writes in their Protection Plan and what they actually do for the customer, at least in Sedalia, MO.

I am about to return to their store for my fourth pair of lenses in six months. I purchased the glasses and got their insurance and the glasses are great and their lenses are solid. However, they cannot seem to stop adding the batch identifier onto my lenses! I have spoken to several places who say when they cut my lenses, they are supposed to cut that out. However, all four pairs of lenses have had it on there. It's a little 'e'. This last time there was something like an 's' on there right in my line of sight. I do not understand how they can be so oblivious to the fact that no one wants to see blurs on their lenses when they look through them, which is what these imperfections in the lenses do. I will not be going back to them ever!

I've been going to Sears Optical for years simply because it was the only show in town. When Lenscrafters came to our local mall, I had to give it a try. They were fast, friendly, helpful and very efficient with my order. They even offered me one hour service and delivered my new glasses in 45 minutes. I am not sure what all of the complaints are about. I love Lenscrafters!

My order was not taken properly and needed to be redone. I was not offered my old lens. I was told to go home and get used to my new glasses which were not right. I could not read anything with them.

I purchased a pair of glasses in July '11 and by December '11, I had problem with them. They are rimless glasses and where the screws were put in to the lenses the lenses were splitting. I took them back and was told there was nothing they could do for me. They stated that something must have got on them. I have only used their lens cleaner with the soft cloth that comes with the glasses. Very poor service and I will never go back to them. These were $400 glasses.

I was in a LensCrafters store today with my son and witnessed a very rude, unappreciative woman give an employee a hard time for no reason. The lady clearly stepped or sat on her glasses to the point where most people would have excepted the fact they would need to buy a new pair. She asked the employee to fix them and she kindly said, "Sure, but I do have to make you aware that if they break when I try to bend them back, I cannot be held responsible. The woman said, in an angry voice, "They better not break!"

At that point, I would have told her to go else where. She admitted stepping on them and had the nerve to say, "they better not break." It's the holiday season lady and your going to be rude to someone willing to help you? Are people nuts or just down right ignorant? The nice lady did manage to get them back to where she could wear them, not a "thank you," "goodbye," "go to hell," nothing. In fact, she came back in and asked her another question which I didn't hear. I am glad I am not in retail because i would have been fired for the obscenities I would have called that witch!

About 3 years ago, my glasses were purchased at Pearl Vision (which is now Lenscrafters) at 9569 Mentor Avenue, Mentor, Ohio 44060. The screw fell out of one of the temples. My husband took it to the store and asked a young man if he could put a new screw in the glasses. He took the glasses to the back room for about 20 minutes and came out and said that the temple was broken. He broke the tip off of the temple and denied it. I asked him if he could put two used temples on the glasses and he said that they did not repair glasses. What am I suppose to do now? I am 70 years old and can not afford new glasses at this time. I need my glasses.

On Saturday 11/19/2011 @ 2:30 pm I visited your store at the Meriden Square Mall to have my glasses adjusted I purchased from you. There were several customers in the store at the time and I was waiting at the counter. The General Manager Linda came to the counter and waited on a customer that had just walked in, they purchased an item which was buy 2 and get 1 free. I was there waiting long before they were; however I did not say anything at that time.

After she finished with the customer she took another customer ahead of me. I then said to her You know I have been here waiting long before these customers came into the store. She replied that to I would have to wait and that the customer was picking up glasses and therefore I would have to wait. I indicated to her I did not think that was right because I am a customer to who had purchased my glasses from your company and I should be treated with the same respect as a person who is picking up glasses. This was embarrassing and I was left with a bad spirit.

I returned back to the store and asked for her name and explained to her how I felt about the situation that had occurred and that what she had done was very wrong. Then she went on to tell me that the customer had a special needs child that why she did not wait on me. I explained to her the matter was handled poorly and that I work in have worked in the public for years and I would have never done such a thing to a customer. Whether the child which I did not see had a special need or not he had the need when he came in and the same need when he left out. My family and I have done business with your company for years; however this shall be the last even until blindness. Also it appears that your company goals are to give good customer service initially but don't feel returning customer for other services other than purchasing glasses are important or worthy.

On Nov 14-2011, I received the most untactful service from Dr. Jay **'s Office. Poor customer service is the top reason consumers switch service providers. I was visiting the Great City of Savannah GA, and needed a new pair of glasses. I was directed to the office where I was over looked for 15-20 minutes, and when I was greeted, it was horrible. Never will I visit Lenscrafters again, if these are the people who'll work for you.

Very Bad service. I had eyes check up on 9/24/11. On the same day, I ordered reading/progressive glasses and I was told it will be delivered in 2 weeks. After 2 weeks, no one called. I called after the 3rd week. They told me they called but there was no message on my phone any way. When I went to the store, they said measurements were wrong and will fix it in an hour. An hour passed, they said they will have to send and will be here in a week. No one called me in a week. When I called them, they said the glasses not there yet.

It is Nov.14th, today no call from them. Glasses cost me around $600 and now I am fed up with them will go for my money back and cancel the order. Such a big company and service so, bad don't know how to keep customers. I will never go back with them.

So I go to Lens Crafters to get my spare glasses tightened because they are loose (I wore them for the first time today). So first they break one of the lenses in the process of tightening them, a process that should take 3 minutes and not actually break anything. Now I have to waste an hour waiting for the fix. They told me to come back in an hour. They broke the frames and now I'm expected to wait for ten days. It's still ongoing. God knows if they are competent enough to ever resolve this.

I purchased a pair of glasses from Lenscrafters at #753 The Gallery Shopping Center on March 8, 2011. I paid $603.47 including a 1 year Eyewear Protection Plan. It took approximately 45 days to receive the pair that I ordered. On July 18, 2011, I brought the pair of glasses back as one arm of the frame came off. On July 21, 2011, I was told that the pair could not be repaired. I paid $25.00 for a replacement. After constant communication with the store, I was told that the frames were discontinued and could not be replaced. It took me approximately 1 hour to locate the exact frames online. After communicating with the store, I was told that they located the frames and that they would be in contact with me for pick-up. These communications went on for about 30 days and it has no end in sight.

I drove to the store today, October 6, 2011. I was given excuses of why after all of this time I still didn't receive my replacement. The individual did not attempt to rectify the situation but only gave me excesses. At the end of the day, they are going to search again for the frames and get back with me. I have been without glasses for over 90 days.

I ordered a pair of glasses from LensCrafters in Roosevelt Field Mall on a Sunday. Despite the fact that they offer glasses in one hour, I was told that it would be four of five days. Nine days later, with my calling every day after the fifth day, I still did not have my glasses. I told them that I am a missionary priest living in a third world country and that I was leaving the States in eleven days. That meant nothing. No one called me. I was told that the manager would call me right back as she was on the phone at the moment.

Over an hour later, I went to the store. It took them about ten minutes to find the glasses. They were not ground. They assured me that they would have them ground in one hour! I came back in one and a half hours and they "ground them wrong!" I won't be back in the U.S. for another year and cannot get new glasses until then because of their gross incompetence. As I told the manager, I would have had better service in the third world country where I live. If only they would take blue cross blue shield. They are completely unprofessional, irresponsible and incompetent. No glasses for a year!

The doctor rushed the examination virtually without asking how I felt. Each time I tried to adjust my seat or an eye position, he interrupted and abruptly stopped me. He recommended progressive lenses without giving me an alternative to keep the ordinary lenses and gave a wrong prescription. On my second visit, he suggested the ordinary lenses without even explaining why he prescribed progressives from the start.

Together with the frame, it cost me $800, a total waste and without any apology. When I asked for an explanation, he directed me to another doctor in his office. I will never go back.

I purchased two pair of glasses from Lensecrafters at 755 Broadway, New York NY 10003. One pair of sunglasses and one pair of glasses. I was told that my glasses will be ready to be picked up in two weeks. My sunglasses were ready, pretty quickly, so I anticipated that my glasses were going to be ready as well. After calling at least 10 times, I got the runaround and a different excuse as to why my glasses were not ready for about a month. After finally receiving my glasses, they were poorly assembled and the right lens fell out as soon as I got home. It's a shame because I really like the frames but don't want to return them because I'm in college, I need my glasses for classes and can't afford to wait another month to repair my glasses.

Kathy, I'm sure you are proud of your *ahem* "medical expertise", but you obviously don't know nearly as much as you think. First of all, you must have a prescription for glasses, and yes, they do expire, so yes, she was prohibited from selling you a pair of glasses. Whoever sold you your glasses may very well have broken the law. Second of all, an eye exam checks for diseases of the eye as well as diseases that affect the entire body, and at 45 especially, 5 years is too long to go without an eye exam. So next time you decide to get on a forum and make a lying fool out of yourself, do some research.

On 6/10/11 (Friday), I bought a new pair of glasses for me, one pair for my son and my old glasses were to be my reading/computer glasses. Well, they did the reading/computer glasses right away, which I was not able to see in and they told me that the new glasses would take 7-10 days. I left with my reading/computer glasses which are really only to be worn while reading and I had to drive home with them. My eye doctor told me that they should have known not to make those first and that I shouldn't have worn them outside.

On that Monday, I took them back and asked that they put my old lens back in because it was really hard to see in them. They advised me that my prescription was probably too strong if I had to sit up on the computer and that I should get another prescription, which I did. They didn't tell me at the time that I had to come back within 90 days. In the meantime, I went back to my eye doctor and she gave me a corrected prescription. I didn't know that I had 90 days to bring it back until I called and the guy on the phone said to just bring it back. He didn't have authority to say that they would waive the few days so I went in and at that point, I was 7 days over the 90 days (9/17). I asked a lady that was working there, I believed to be the manager, and she said it was nothing she could do. I asked if it could somehow be prorated and I would pay something and she said no. In the meantime, I spent $190.00 for those lenses that I can't do anything with.

I stopped into Lenscrafter on Sept 17, 2011 with my daughter. My lens had come out again after numerous times, so I wanted them to fix the glasses. The male employee who waited on us said it wouldn't be a problem. He would melt down the wire frame and put the lens back into the glasses. Now mind you, I have bifocals and when he handed the glasses back to me, he said not to put them on yet because they were hot so I just put them into the case. Went to dinner, pulled out my glasses and I couldn't read the menu, everything was blurry. The next day when I got up, I reached for my glasses, noticed that the jerk had put one eye of my bifocal lens upside down! I couldn't believe it. I had trouble driving home that night, thank God I did not get into an accident. The next day, I brought the glasses back to Lenscrafter and raised hell. The manager hurried me away into a back room, apologizing to me, gave me an eye exam, then gave me a bill of $600.00 for a new pair of glasses, and the exam. She then made some adjustments on the bill, but I didn't realize her shooing me out of the room, what she was doing, and now the cost I must pay. They are very unprofessional and scam artists!

After spending two more hours at the store to complete an order for two pairs of eyeglasses, I finally gave up. The order process was interrupted numerous times. I was contacted the next day and was offered an extra 50% from the quoted price for the aggravation encountered. When I returned to the store the following day to complete the order and benefit from 50% discount, I was told that the discount is not from the quoted price given, but from the frame prices. After talking to a Lenscrafter's manager named Dominique, I returned to the store where I was told again that it was a misunderstanding regarding the 50% discount. They never keep their promises and offers. Customers, beware!

I went for an eye exam and the pre-exam was conducted by the store manager. He had me hold a black plastic paddle over each eye. When we were finished, he just put it back in the holder with the rest (how many eyes had been covered before me with the same one?). The doctor did my exam and said he couldn't correct my vision to 20/20 (no explanation) and almost poked my eye out with a pen. He wrote my prescription, but not enough information for the optician from whom I ultimately purchases the glasses (she had to call to get the full prescription). They wouldn't accept my $10 check because their check approval service told them my driver's license wasn't valid (it expires in 2014). It took longer to try to validate the $10 check than the whole exam! I have thousands in the bank and they wouldn't approve it! I will never go back there.

I went in to have an new set of glasses made from my current prescription. I was picking out a frame and Susan looked up my records. She proceeded to tell me that "it was against the law" for her to make me a new set of glasses from my old prescription because my prescription was more than five years old. I questioned it being "a law" and she repeated it and scolded me about how important it is to get regular eye exams.

I am 45 years old and in the medical field. I am well aware of eye diseases. However, I am very happy with my vision in the current prescription and I need my glasses minimally. I did not want to go through the time and expense of having an eye exam. I feel that it may be perhaps their policy not to fill the prescription after a certain period of time, but it is not against the law as she insisted.

In regards to padding my bill with an eye exam, I told her "thanks, but no thanks" and went to another eyeglass establishment and received exactly what I wanted. I had been going to them for years. The fact that they dug their heels in on this was infuriating. But if it is their policy not to fill the prescription after a certain amount of time, then tell me that it is the policy. Do not insult my intelligence by telling me that it is the law. I will not be going back to them again. Let them pad their pockets with another sucker.

After returning my first pair of glasses for an improper fit, my second pair fit my head worse than the first. I've had them for less than a week and the sides are already bent in a V-shape and the glasses barely fit around my ears. Thus, they continually slip down my nose and have to be pushed back up every 20 seconds. I tried to return them and they won't do anything now.

I went to LensCrafters in Sanford Mall, FL to get prescription glasses/sunglasses. I picked out a nice pair of metal framed glasses and a pair of prescription Oakley sunglasses. The glasses were supposed to be done in an hour, and when I came back in a little over an hour (after shopping in the mall) -- I still had to wait for my glasses to be finished. After waiting about another 15 minutes, I was informed by the sales person that the lab had scratched the lenses, and was asked to wait while they "quickly" reworked a set of lenses for my glasses. After waiting another hour for my glasses, the sales person finally came out with my new glasses. Unfortunately, I was tired from a long day at work and the lighting was such that I could not see it. But not only did the new lenses have scratches, but the frames did as well. It's like the lab tech had nicked them up trying to get the lenses in/out.

I came back to LensCrafters to request for a new pair, and the sales person that I spoke with on this visit apologized, and ordered a new pair. He seemed surprised and stated "these should never have passed quality and come out to you like this". He also stated that they were the "premier" lab in the area (how funny). So, I ended up having to wait for my new pair (and still waiting for my prescription sunglasses), and I get a call several days later. I went in to pick up my new sunglasses and exchange my glasses, and everything seems ok with the new glasses.

Unfortunately, the Oakley have a scratch on the lens and scratches on the "brand new" frame. After getting the new glasses home, I noticed that they too are scratched on one of the lenses. The general manager of the store was the one who fitted my sunglasses and noticed that scratch -- whereupon he ordered me a new set of lenses. But then tried to sell me on cleaning solution and wipes. So, I have wasted petrol going back and forth, and gone through two pairs of glasses and 3 sets of lenses for them. My sunglasses are scratched, and I am having to wait for a second set of lenses from them. The staff seemed very false with their so-called empathy and other than ordering me yet another pair -- offered nothing in the way of compensation for my time and trouble. And these are not cheap glasses or sunglasses. I still have no satisfactory resolution to this issue.

I purchased a set of eyeglasses and was talked into buying a one-year protection plan. When my glasses broke, I returned for a replacement. I was told that I had to bring in a piece of the old glasses before credit could be given. I needed glasses, so I paid for a new set ($373).

I returned the next day with the glasses, but was told that only a $25 credit could be issued since "all" of the frame and lenses were not available. Not the same story given to me the previous day.

I then noticed on the back of the receipt that LensCrafters had a 90-day unconditional guarantee. So I decided to add to their expense ratio and asked for a complete refund. Reluctantly, a full credit was issued.

My wife and I have been customers of LensCrafters for over 25 years, but we will not return again. Unfortunately, the saleslady was rude and said she did not care! Wow, customer service like this should soon close the doors at LensCrafters.

I bought a pair of glasses but less than a year later, the welds on the frames fell apart. LensCrafters refused to fix or replace them and said that "if" they had a new pair of frames like the ones I had, I would have to pay for them. At that time, they didn't have any. I checked with them a month later but they still didn't have any so they refuse to help in any way. I have been wearing glasses for a long time since I was little and I never had a pair that falls apart.

My wife purchased a prescription eyeglasses with transition lens. Less than 30 days, the protected coating for lens peeled off. Lucky we were less than 30 days, so they repaired free of charge. After 7 months of used, the coating peeled off again and they refused to replace the defective lens. My complaint is that they used cheap and lower quality lens, so should they be liable for their defective product?

What a horrible experience! I ordered glasses on August 1, 2011 and have not received them until now! It is now August 18th and they keep giving me the run around. When the glasses were ordered, I was told it would take 7-10 days before they would be ready. I called on the 10th day and they were not at the store.

I have called daily and have been told for the past week that the glasses were "outsourced" to a contractual lab because Lenscrafters' lab was too busy to make mine. This infuriated me! They tell me daily that the glasses are made and should be here by the next day. I was just told that the glasses passed a quality inspection and should be here by tomorrow! This is the first I have heard about a quality inspection! I don't think they will ever get them made! I have always used Lenscrafters but I will not ever go back! The staff has been uncooperative and very nasty to me with the exception of one person.

On 7/21/11, I shopped at LensCrafters and was interested in a new metal frame. Because my eyesight is poor, I was told by Nate, the salesman, that they could manufacture me a "state-of-the-art" lens that would not show the thickness of my lenses and would fit nicely within the metal frame. I was also told that I could purchase a sunglass clip-on after the lenses were made.

On 8/4/11, I returned to LensCrafters to pick up my new glasses and was appalled at how terrible the lenses looked! They were thicker than my current lenses and even Nate, who sold them to me, said, "Oh boy, those didn't turn out like I had hoped!" What happened to the state-of-the-art lenses I was promised, paid for, and didn't receive? I was originally told no one else in the nation offered such a thin lens.

When I asked about the sunglass clip-on, another saleswoman told me that I could not get them and, in fact, LensCrafters doesn't even offer a clip-on! She was happy to recommend that I purchase prescription sunglasses to the tune of $390!

When I complained about the thickness of the lens, I was told they could "polish and roll" the edges of the lenses to minimize the thickness. I was called back within an hour and was told my glasses were "reworked" and ready to be picked up.

When I went back to the store on 8/5/11, the workmanship was so poor that I refused the glasses and demanded a refund. I would not recommend LensCrafters based on my experience contradictory information from employees and poor workmanship.

I won't even rate this experience. I went in and was conned into buying a $350.00 glasses. I went back in the next day to get a refund, and these people were rude! They were saying smart things like, "well pick out another pair, and "well, get everything taken care of", and I said," I just got these, and I just want my money back!" They kept on and on until I had to raise my voice, in a store full of people. I will NEVER go back to them again! To top things off, I paid with my debit card. It's been more than a week, and my money is still not back on there!

I took in my eyeglasses when the screw securing the temple came unscrewed. The salesperson took them back to be looked at. When she came back she informed me they were not repairable and I would need to get a new frame. I went home and located a small screw driver and repaired them myself. I will not be doing any further business with LensCrafters and will advise other persons not to.

My son's glasses broke which were purchased at Lenscrafters. We went in on 12-6-2010 and a lady looked at them and stated they couldn't be fixed to pick out new frames. We did and she said that the lenses won't fit into the new frames and he needs to get his eyes examined. I told her his eyes were examined a year ago and she told us to come back with the prescription, which they had a copy of. We left and returned on 12-7-2010 with the prescription. There were 2 people working so we had a seat and waited. Customers came in after my son and I, and the man and lady working waited on them first and did not acknowledge us until we started walking out.

I have never been treated so rudely by people. My feelings at this time is I will not return to Lenscrafters for any of our optical needs. Your employees need a class on customer service and being courteous. I myself am a nurse and I know how to treat people. Your employees need a lot of work.

I had been having problems with the contact lenses I got. They kept ripping in my eyes. I told them that I worked around stoves and ovens that are very hot before I even received or ordered them. I told the doctor that they kept ripping; he replaced the ones that ripped and they continued to rip.

He told me to try an older model. I did; I have been trying them, and I told the doctor that they were very uncomfortable and I cannot work in them or drive. They bother my eyes and I see strangely out the corners of my eyes as well as I get a lob of gunk build up in the corner of my eyes. He said that there's nothing that can be done.

I told him that I wasted $375.00 on contacts that did not work when I could have bought the lenses that were at the time $500 something and now are $700 something just for the lenses that I have become accustomed to. I told him I already have the frames I want. I just needed the lenses. As a customer for over 10 years, this is ridiculous. I now have no glasses and can't even wear the contacts I have in my holder.

I can not believe that I could not even receive credit for something that doesn't work.. I would rather have a rep contact me. I do not want anything to do with Richmond, LensCrafters. I would rather deal with someone in Corta Medera that's past the San rRfael Bridge. This is my second time trying to solve the same problem

I ordered new prescription lenses for my glasses and was told 10 to 14 days for delivery of lenses for glasses. I kept my old frames. I brought in my old frames to be mounted to the new lenses. I was told to wait for 40 minutes for my glasses. I left. I came back in about an hour or so and still had to wait. Then the sales clerk brought my glasses to me and asked me to check to see how they felt. I felt good, but I noticed that the frames where not the ones I left. I told her to check to see if these were someone else's. She repeatedly told me that these frames where the ones I brought in. How can that be I asked because mine are gold rimmed and these are bronze rimmed? She said that most probably my glasses where dirty and that they had clean the frame and that I didn't remember what color they were to begin with. I did.

I have had those frames for over a year. I got mad, and kept on pushing the issue with her and finally she brought out my tray that had my old lenses laying in it with my work order. Then she rudely says to me, "Is this your name on the order?" I couldn't see it at that point. She was very rude and mean to me, very aggressive and seemed as though she could care less about fixing this. I still say these are the wrong pair of glasses and they have mine there somewhere in the lab, or they broke the frame getting my old lenses out. I wish someone would kindly tell me what happened to my old frames. So here I sit with these frames on my face. I don't like them at all, and the lenses are giving me a headache.

I purchased glasses from Lens Crafters in April 2009. On 9/18 I noticed the cover on the lens were peeling back! I went to the store on 9/19 and I was told they could replace it for 50%. I paid over $700 for these glasses and I have worn glasses all my life. I have never had any problem with the lens. I see this happened to another customer. I think Lens Crafters should replace my lens at no cost! I to was told there is a years warranty.

On 5/15/2010, I purchased sunglasses at LensCrafters Store at 670 Southwest Plaza in Littleton, CO. Because my prescription is so strong and I cannot see without my glasses, I depended on the sales person to help me. I was rushed into buying a big heavy frame. I told her I definitely needed the thin lens and she said no problem. She wrote up the order, but I did not read it. I trusted she did it right. I never order glasses without the thin lens as they are too heavy.

On May 18th, my husband and I had to go to New Jersey as his father was very ill. Then on May 25th I had to fly to Texas as my father had 2 strokes. My husband went back to Colorado and I had to stay in Texas to help my mother find an Alzheimer's care center. I had my husband pick up my sunglasses as they were already paid for. My Dad died on 7/19 and my father-in-law died on 7/25 so you can see, we were both suffering a big loss. When we finally returned back to Colorado (8/1/2010), I noticed the sunglasses had very thick lenses and were very heavy. I took them in and the salesgirl said that's the way they had to be because of the size of the frame.

Wrong. I have had big frames in the past with thin lenses. So she would only adjust them. The ear pieces were very long and after the adjustment hit my neck, the weight cause blisters on my nose. I went back and spoke with a manager. He said he could change the lenses to a thin lens which I wanted in the first place, but the charge was an extra $182.00. I had already paid $311.46 with the promise that they would be the thin lenses. Neither my husband nor I will ever go back to LensCrafters.

I purchased a pair of glasses/lens there less than a year ago. I started to get thin lines coming from the rims - looked like "stress fractures". Didn't do anything about it for a while but it started to get bigger. So, I called and the girl at the desk asked me if I had plastic frames. I told her I did. She said sometimes that happens and to bring them in and they would be replaced. So, after driving over an hour to get there, I showed the person my glasses. She said, looks like stress fractures. Let me take them back to the lab. Came back and said the lab told her I could buy new lenses. they had a special 1/2 off.

Well, lenses would be $240 so for only $120 I could get some new lenses. I told her about my phone call and what was going on and she said it looked like hair spray might have gotten on the lenses and that caused the cracks. Come on....hair spray. I explained to her that I do spray my hair but certainly don't spray it on my glasses. Of course, when I put them on my face I'm sure there might be some but that if hair spray causes cracks in lenses that probably should be told to you before you buy them.

I asked her to get the manager and she came out and said I'm sorry that is all I can do. So, I tell her I am not going to spend that kind of money to buy new lenses when I do not believe that story. No lenses, unhappy customer, and certainly will never return there again. And, I intend to spread my story to others and this is a total rip off.

I called Lenscrafters in Omaha which is 75 miles from me and told them my new puppy had ate one of my lenses and to see if they could get me glasses that same day. I told them what I needed and she said yes. When I got there, I had my exam and when I ordered my glasses she said that they would take three days. So therefore I would have to come back. So three days later, I went back and picked up my glasses which I was not happy with already. In May, I returned with my glasses because the lenses were scratching and the lady told me it would be $240 to replace the lenses. I was not happy so I left.

On August 7th, I returned to Lenscrafters because the scratches on my glasses continue to get worse. When I spoke with the "supervisor" there, she said it is not how I clean them but it must be the dirt on my fingers from when I rub my eyes that is scratching the lenses. What kind of story is that. I became upset with her and said because of all the scratches on my glasses, I would have to be rubbing my eyes constantly. She said, "Well, that's what it is and it will cost you $290.00 to get the lenses replaced." So that went up $50.00 in three months. My husband and I own and operate our own business and have for 22 years. If we treated our customers like that we would not be in business.

We specialize in "Quality and Service". I spent $700.00 in the store and I feel I was very disrespected. I then stooped to the level of the employee and told everyone else in there to go somewhere else if they wanted someone to stand behind the product that they were buying. We live in a town of approx 10,000 people and with me being a business person, it will not take long to spread this around. Denison is in the center of Omaha, Des Moines, and Sioux City. I sure hope that someone in your office can help me to get this problem solved. I have worn glasses since the 1st grade. You would think I would have had this problem before if it came from the dirt on my hands.

I have EyeMed insurance for my whole family and used this store for my family's eye check up and purchased glasses this year. Today (6/21/2010) I went into this store to purchase sunglasses. I saw a female associate sitting on one of the customer service desks. I contacted her by saying "Excuse me, can I ask a quick question?" There was another lady customer behind me. The associate ignored me and contacted her by saying "You come in." The lady customer told her "Go ahead with him. He has a quick question."

The associate again ignored and said to that customer "No you come in." I was really offended. There was another female associate. I asked her if I could see the manager. She said the female associate who ignored me was the manager and her name was Sally. I was very upset and wonder how a person of such a caliber could be the manager who disrespectfully ignored me and how she could setup an example of goo customer service for others. I left the store with great disappointment. I decided not to go there again and to cancel my insurance with this store. I called that store again from my home to get the full name of the manager. I spoke to Kristina and she gave me her first name as Sally but did not give her last name.

My husband and I went to get a pair of glasses and an eye exam. The Eye Doctor was great and very fair. The problem was while he was getting his exam, I witnessed a staff member quoting a price to a customer and when the customer told her he only had a little over $200 to spend, she flirted with him and assured him the price on the glasses were just a little over $200 and that they had a 2-for-one special and he could get a pair of prescription sunglasses also for the same price. She told him how great he looked in them and winked to her co-workers of which they were 5, just watching the show. They then watched him dig in his pocket to get the $289.00 she stated, of which he had in cash. She then told him it would be $398.00 of which he said he didn't understand. She said to him, "That's what I said it would be, don't you just have a credit card?" Of which he dug out and was embarrassed with everyone watching.

He said I still don't understand as she walked over to the credit card machine and high-fived the manager whose name was Michelle. I then watched the man leave after she told him to come back later to pick up his glasses. After he left, the sales people all laughed and bragged about how she was the master and how she scammed the man. They saw me watching and I told them they were disgusting. My husband came out and I told him we were leaving. We went home and I immediately called and spoke to the eye doctor. She apologized for the staff, but explained they didn't work for her and I was not the first to complain. I will never buy from that kind of company. I don't care what pressure they are under. I think of the poor guy who was laughed at and made to feel stupid. I hope the same type of thing happens to all of those brats that work for LensCrafters and I hope this company fails.

I visited this office 3 weeks ago and got a new prescription for my contact lenses and bought 1 year supply of the clear contact lenses from them. On one of the sites on the internet, I found beautiful colored contact lenses with my dimensions and I ordered them. When a representative from the site called the Dr.'s office the first time, to verify the prescription, they said that my prescription was expired. I called the Dr.s office and reminded them that I was there 3 weeks ago. The second time a representative from the site called the Dr.'s office; they said that I was not fitted for color lenses. I called the Dr.'s office again and they assured me that I am fitted for color lenses and said that the company has to do a request via fax. The company did that.

The next day I called The Dr.'s office and they said that they did not receive a fax. When the company called them, they said it is the wrong phone number. On the last call, they said that they are not going to approve the prescription. This is an obvious scam and they want me to buy lenses only from them. All this was very frustrating and disappointing. It was a horrible experience and a waste of time. I have been their patient for 5 years and did not expect a treatment like that. I am not going to go back there anymore. They lost me and my husband as customers!

On February 2009, I purchased a pair of glasses from LensCrafters. A couple of weeks later, they started to crack in between the lenses. I went back and showed them what had happened and was told that they were defective lens from the lab they were using at that time. My glasses were replaced and since then, I have had five replacements done.

When I went in January 2010, they replaced them once again due to defective lenses. I went back and now have issues with the new pair! I was told by their own lab techs that these were also defective! I have all the records since February 2009 to present. I was told by the manager that this was the last time they would replace them. I am floored that due to nothing I have done, this is how I was treated. I am as appalled because not only am I driving with glasses that you can hardly see through, I have to work and strain my eyes. I get headaches all the time, and am waiting for my new lenses to arrive! I have called the corporate office to no avail.

My family went in for new glasses. There was a large sign in the store that said, "No Interest No Payments for 12 months". We were asked if we'd like to put it on a Lens Crafters credit card with the advertised special? We said, "okay, I didn't have my credit card with me" so they called and got the number. First, they asked to speak with me, I was handed the telephone the person asked if I'd called ahead and had the card closed that day? I replied no and gave the telephone back to Lynn. We purchased our glasses and thought everything was fine, that was January 31, 2010. 7 days later, 2 of us exchanged our frames at an additional cost. The same sale was being advertised, and I asked if it applied to the new frames? I was told yes.

Within the month, I received 2 different bills with 2 different account numbers for the same amount of the original purchased price. I called Lens Crafters and spoke with Lynn, I asked why I was receiving a bill and how come there where 2 different account numbers? Lynn stated that there shouldn't be any amount due and no due date. I explained there was both on both statements. She said there shouldn't be because of the promotion and gave me a telephone number to call. I called and spoke with a person whom informed me that they (GE Money) had changed my account number for my protection because I hadn't used my card in a long time. I informed him that I had not been notified my account number had been changed, that I don't have a card with the new number. He informed me there is no new card. I told him about the double billing and the promotion. He told me he would fix the double billing and that if there is a promotion, Lens Crafters has to call with a promotion code.

I called Lynn again she said, "There is no promotion code". I called back to GE Money this time I was told that Lens Crafters has to call the merchant department and tell them what promotion it is. I again called Lynn at Lens Crafters, told her what I had been told. She told me,"It's on the receipt you signed, I'm not supposed to get involved with any of this, but I'll call and see what I can do." I received a call from Lynn later that afternoon, she said, "I've spoken with the merchant department and they are going to fix it." I received another set of bills this time one account number, but 2 bills for 2 different amounts: 1 for the first purchase amount and the second for the exchanged amount again with due dates printed on them. I called Lynn again she said she didn't know to tell me she called and it as supposed to be fixed. I began getting daily calls from GE Money asking for payment. I explained each time the situation and each time was told Lens Crafters needs to contact the merchant department. I called again to the telephone number that they give each time, 1 800 399 5166.

I explained the situation yet again, and was told there was nothing they could do. I asked to speak with the manger was put on hold for 27 minutes before a manager got on line. I explained the situation to him and again was told Lens Crafters has to call the merchant department and get it straightened out. I called and spoke with Carrie another manager at Lens Crafters was again told they're not supposed to get involved in any of it, but she would see what she could do. I received a call back from Carrie stating that she had called the merchant department spoke with someone and was told there was information in the system already and that it could take up to 2 billing cycles before getting resolved.

I still received daily calls, I let one person hear the message from Carrie on my telephone and told them to stop calling me-again. I was told he would put it in the computer for them not to call anymore. I'm still receiving calls and still receiving bills. They've added late fees now. I've taken the bills to Lens Crafters and showed Carrie, got a copy of my signed receipt and she stated, " the amount is going up?" I said, "Yes, they're charging me late fees". She (Carrie) said it's like fraud or something, then suggested I send an email to the CEO, stating that usually gets things moving. But didn't have his name or any information. The bill is being charged late fees as long as not paid it appears like I'm not paying and will impact my credit score.

After I contacted the LensCrafters' head office consumer line, a person named Milton contacted me and the store manager, and after the store manager failed to respond the second time, LensCrafters, through the efforts and dedication by Milton, replaced the defective lenses for me today. Great job Milton, at LensCrafters' head office consumer support. I am very happy with the service I received from Milton at LensCrafters' complaint line. Now I have the same prescription as before, but new lenses without the spots on them.

The lenses developed two spots in the lower and upper corners of each lens, and when I took it to the store, they said that the technicians are unavailable to look at it. The next week, they refused to show it to technicians, but stated that the lenses are defective and I must purchase new lenses at $375.00, both time refusing to have a technician looking and cleaning the lenses.

The product is defective and is not warranted against defects beyond one year. Lenscrafters is just wanting me to pay double the price of other optical shops to buy new defective lenses from them.

I will never buy at Lenscrafters ever again, and if anyone else does not want defective lenses, they should not buy there. Their customer service is non-existent and their product and prices are a rip-off. Do not buy at Lenscrafters.

I went into Lenscrafters in the Park Place Mall in Lethbridge, AB just before Halloween. I ordered a pair of D&G frames that were used and returned and had my prescription, etc. faxed to the office. I loved the frames and they looked awesome on me. They were plastic frames.

Approx. 10 days later I went in to try on the new pair. They did not feel right on my face so I decided to take them and try them for a few days. The frame was distorted on my face, they looked uneven and felt very loose. Also the progressive on the right side was wrong and so I could not wear them for any length of time. I went back to the store to get this fixed and I was treated like it was all my fault. The had to order a new lens.

So I went back in approx. another 10-12 days later. The had the prescription wrong again so i had to wait for another 10-12 days. In the meantime I ordered a new frame which was selected by the manager. I finally picked up my new glasses on Dec. 2/09. The progressive is wrong on the left eye now. My glasses were 100 percent covered but I am not returning them. They kept treating me like it was all my fault and bordered rude and very, very unprofessional.

I have worn glasses on and off for 30 years and this was the worst i have ever been treated. Never never again will I use Lenscrafters and I am also letting others know as well. I now have to buy my own glasses without any coverage because I cannot go back to that terrible service and guarantee. Lenscrafters in Lethbridge, never ever again!

12-5-09 i called to get some insurace information and coverage. this sales person wasn't willing to assist me over the telephone. overall poor customer service and no professionalism.

We asked if they could expedite the delivery, and at least is there a sure date to get them, they said there is none, and this time too they could get lost !!!

That was it, we did a full refund on both our pairs, and now have to order everything again with some other company. While doing the refund, I asked if there is a customer feedback number, they could not find for one, even the manger didn't know how customer feedback could be done !!!

Truly amazing !!!

I purchased a pair of Burberry frames and lenses that day. I was upset that the glasses could not be fixed and in December of 2009 I returned to the store to buy sun glasses. The service was so rude I vowed never to return. I went to a local store and bought sunglasses and they fixed my Prada frames for FREE. Granted they were not perfect but they have been wearable for a year.

Last month while on vacation (out of the country) my Burberry frames had the same problem. I went back to the Braintree store and signed in. Two other customers walked in and were taken ahead of me. I waited 15 minutes or so and then showed my glasses to a sales person. He asked when I purchased them and I told him the exact date because I had just looked it up myself on my sales slip. The date was 9/29/09. He said it is beyond one year but let me check. After giving my name and every phone number possible he could not find my records. I wonder what happened to them?

You must do something to improve your customer service.

I purchased prescription eyeglasses for $514 in February of 2009. Seven months later the right lens began fracturing in about 6 areas on the top of the lens, Lenscrafter's admitted fault but will only offer a 50% discount on new lenses. Total for new lens replacement will cost me $140. I am extremely dissatisfied with the lack of service and unprofessional attitude of Lenscrafters. I will never return and cannot recommend.

I have taken my daughter to this lenscrafters since 2005. And every year without fail I have issues with my insurance. The first couple years they told me I owed a copay for polycarb lenses. After a call and a wasted hour I'd get it straightened out. I knew my insurance well. I am a medical biller/coder and always come prepared with what is covered. This happened 2005,2006,2007.

So in 2008 I was prepared for it. Instead I have to wait 30 minutes in a very cluttered store since they were remodling. I could only go 25 ft in the store since u had a stroller. After picking out a frame (not many choices for a 12 yo) I was told I owed a copay. At this time I was extremely fustrated and explained till I was blue in the face and Chris pretty much told me this is how it was no matter what paperwork I had to back it up. I then left refusing to pay the copay. I called the insurance company and they then called lenscrafters. About a week later I went back to the store.

My daughters lenses are completely covered w/ polycarb. 0$ the frames were 119 with insurance covering 60. And I had a coupon that THEY mailed me for 50$ off WITH use of insurance. So I should of owed 9.00$ yeah right. About 6 months later I get a bill from thier collection agency saying I owe 25.00 Surprise!!!! About two weeks later my daughter was complaining things were "blurry". I called lenscrafters and they blamed the eye exam ppl.

So I took them there and they were MaDe WRONG! instead of 3.0 they made them 30.0. I had the eye exam ppl call over and after 20 minutes on the phone and a good tongue lashing on how to read scripts I was promised a remake if I come over so we did. After an hour or so later out popps that freaking copay again. Soooooooo I am absolutely DONE with this company. Thus year we will just go to a rebutable place and wait a week or two for them. I invested a total of 8 hrs Of time. About 4 hr drive time And about a year off my life from stress.
Whose's gunna pay me for my time?

And what happpendd to the customers always right? Oh and when I told them to contact my insurance about the fees they sai sorry we can't do that. When I asked foe the 800 number they couldn't do that either. Rude, unprofessional, unknowledgeable staff. Lenscrafters hire an insurance person for each store one that has a certification. Not someone you found in the gutter. !!!!!!!!!!

1St Visit: June 26th 2009. I went to Lenscrafters in Santa Rosa Mall which is where I purchased these frames last November 7 Months Ago, Only to be told it was my fault they broke and the only recourse was to pay 50% of the original cost of the frames. I called C. Gourley (Manager on Duty) And explained to her that in my opinion the hinge breaking was a manufacturing defect, and that Burberry frames have a defect warranty which this should be covered by. She denied any knowledge of a warranty from Burberry, and suggested that I takes the frames back in so she could have her Technician look at them, To which I replied why do I need to do that your Technician has already given his opinion on the cause of the problem. But she insisted so I took them back in Again

2nd Visit C. Gourley took them to show her Technician come back and was extremely rude and abrupt slamming my Glasses on the counter and telling me it was my fault and the only recourse she had was to pay 50% theoriginal cost of the frames I disagreed and was handed B. Afrakan's business card (General Manager) and told to call him. I left the store for the second time and took the Glasses downstairs to Optical World and asked why in their opinion they had broken the answer was a manufacturing defect in the hinge which would be covered by the manufactures warranty. I have since taken the frames to Sonoma Eyeworks and Costco Optical Dept all agree this is a defective hinge.

Called General Manager Explained all that had happen above. He said he needed to see the Glasses for Himself. And his answer to the warranty question was that after 30 days she would have to pay the 50% of the cost of the frames again completely ignoring Burberry's Warranty.

3rd Visit Took the glasses in on Sunday explained what had happened to B. and that 3 other opticians had all agreed that this was a manufacturing defect that would be covered under the manufactures' warranty, the outcome was explained as this. His problem is that he has no way of recouping his cost on the faulty Frames, but he would call his superiors to see what can be done. He kept my glasses without any concern that maybe I needed them. I had also called Burberry and Luxottica customer service before the glasses were left with Mr Afrakan

And C. Smith from their Florida office responded with a phone call back in response to an email Burberry sent to your company, again I explained all that had happened to that point, She agreed to send a New Pair of Frames, and said she was going to call Mr Afrakan.

A couple days later Mr Afrakan Called and said to come in and pick out new frames as mine had been discontinued an appointment was set with him for Friday evening as he said he wanted to take care of this himself to be sure I get excellent service. (his words). That Friday afternoon I called to confirm the appointment to which he said he cannot make it so another was set for Monday evening; it is now over a week that he has had my glasses, Come Monday he decides he can't make it again and defers the appointment to C. Gourley.

4th Visit I again Took time off of work meet with C. Gourley, and is smugly informed that Mr Afrakan cannot get a pair of those frame because they are now discontinued, so i have to pay 50% of the original cost of the frames and now 50% the original cost of new lenses, not a mention of this from Mr Afrakan in our last two phone conversations, Again I Left the store. I again called Mr Afrakan the following day, on calling I was told several times he not in today which I had a feeling was untrue after several attempts he came to the phone and I asked him what the point of yesterday's meeting with C. Gourley was? I explained he had neglected to inform me that he was still trying to collect half the cost of the frames and now half the cost of the lens. His answer was I never said there was no charge. To which I explained yes you did by not mentioning that there was. Therefore inferring that you had settled the issue to my satisfaction, Instead of clearly stating that you were still in the same position as you where 9 days ago.

I again questioned him on the Burberry warranty to which he denied any knowledge of any Manufactures warranty. When I told him to check the booklet that comes with all Burberry frames His Response was what booklet? I've never seen one Fax it to me. I stated I do not have access to a Fax machine but would email it. he said he does not have email could I mail it, some game.

Conclusion: This store Seems at least in my opinion to be deliberately withholding manufactures warranty's to promote the Lenscrafters 30 day warranty which in turn is almost the same as selling a new pair of frames at the current market price, which offers no value to the customer. All I now request is a full refund of the original cost of the frames and lenses as i no longer wish to deal any further with this company.

After having a bad experience at Eyemasters in the same mall your store is in, I went to Lenscrafters to find new glasses. The person who helped me that day was Peggy. She seemed very knowledgeable, friendly, and willing to help me. I told her what I was looking for and the price I had paid without my insurance at Eyemasters ($279.99) for designer Armani frames and Essilor lens with progressives and transitions, UV, scratch resistance - everything! I have Eyemed insurance.

She called your lab to see if you have the Varilux Physio 360 lens, and she said that they did. She put my insurance info in the computer; she put in a generic frame with a cost of $200.00 and supposedly everything I wanted, including Scotchgard. She gave me a total of $277.00 for everything. She even showed that to me on the computer. I advised her that I had to get my refund back from Eyemasters (since they did not line up the bi-focal properly and the glasses were a mess). I kept in touch with her over the next few days to let her know how that process was going.

When I got my refund back, I called her and advised that I would like to come in and pick out a frame and purchase the glasses. I double-checked again to make sure the price was as quoted, as I had done every time I spoke with her. She stated each time that it was. I told her I could come in on Friday (July 10). She stated that she was off that day and that I could speak with her co-worker Sandy that day.

My sister and I went up there Friday, and I chose a pair of frames that were $220.00 D & G dd5028 in bronze. I wasn't sure about the color on the temples, so I was advised to drive to the Cedar Hill store or the Southlake store to view them in another color or see other frames available. I then drove all the way to Cedar Hill. I live in Mansfield, so this was not close to my home.

I arrived at the Cedar Hill location, and they were very busy. So I had to wait quite a while. They were out of that frame and had ordered a pair in black for another person, but it was already sealed and ready to be shipped to another customer. I then left, but I was advised that I could go to the North Park Mall location in Dallas to see them and the other glasses. That was much, much farther to drive; and I didn't go. I went back to the Parks Mall location in Arlington on Monday. Sandy was there since Peggy was off work that day too. I decided I would go ahead and get the bronze ones. She looked in the computer for my information, typed in my RX, and proceeded to fill my order, did measurements, etc. When she was done, the price was almost $500! I didn't understand why.

I explained that this was not what was quoted to me. She had the manager Charles to look at the order, and he advised that I wait until Peggy comes back to work on Tuesday and let her do the order since she would know what she had done. I waited to receive a call on Tuesday, but instead, I had to call her. They were busy in the store she stated, and she would call me back in about 30 minutes.

2.5 hours later, she called me. She stated she was still working on it and would call me back. She did call me back and said she realized that she had forgotten to add something to the order and that's why there is a big difference in the price. So, I have wasted almost a week with this! I've wasted time and money driving here and there for her to have misquoted me on the price! Shouldn't the price be honored since your employee quoted it to me directly and showed that price on your computers!

I was assured when I spoke with your employees that you were much better than Eyemasters and that you stand behind your products and that customer service is your main objective. I'm not seeing it. It sounds too much like a bait and switch to me. I will be posting this letter and my experience with your company around the internet.

I was stopped for shoplifting. Police were called and they found nothing. They never said they were sorry. I was totally embarrassed and want to see a lawyer.

Paid 352.47 for perscription sunglasses on 2-23-08 on 5-1-09 I noticed the tint coating is peeling away around the edges, I was told it is over a year and they want 50% to have new two new lens made.I have my orig. reciept and NOWHERE does it say anything about one year warranty.

Just wanting to report unprofessional and rude behavior may have had something to do with race not sure. I went in this establishment to purchase a pair of eyeglasses. I can receive a discount from them so I gave it a try. Im in the Kaiser plan so I came with my perscription only and my discount card. I was not helped by anyone except the doctor who had been standing near the door. after I selected a pair of glasses I took them over to the check out counter to ask the approximate price of the glasses.

The frames were 159.00 and were slightly loose and crooked I asked the older women at the counter do you sell these frames even though they seem to be loose and crooked I was told in a very nasty tone "Oh yes they are not broken thats how they are and we do sell them just like that." I asked could I have a approx. price with my perscription. not once did this employee look at me I showed her my discount card and when she saw it was not insurance she said "Oh that's nothing that means nothing and tossed it back on the counter the price is 500.00 my discount was 40% off

Ive been wearing glasses for many years and being a registered nurse and doing computer work these days my eyes are constantly changing and purchasing eyewear is something I do every 2yrs or when i need a repair and in all my years of doing just that I have never been treated so nasty, the young women standing there gave me a compliment on the way i handled the situation because the women was so rude and nasty.

I was embarrassed to watch everyone being spoken to in a kind manner and I had to encounter a old pitt bull at the counter and she looked at me as if I had some kind of germ when she decided to look up and I never paid 500.00 for a pair of glasses ever. Ive been in other Lens Crafters and never encountered such a negative response from anyone. We all live on this earth together and we work to hard to have to deal with people with private issues working in a public setting its very sad it just makes you sad.

On April 6,2008 I went into Lens Crafters to purchase glasses for my daughter. I have purchased many times over the years from Lens Crafters and written many checks from my BOA account that I have had open for over ten years. I wrote a check for $244.96 and my check was declined. I had to go to my bank to get the cash and go back in like a criminal to pay in cash for my purchase. I later contacted Lens Crafter to find out why and they told me to contact Certegy.

I called Certegy and they gave me some lame reason that my check met the criteria for model fraud check or account. That to me was unbelievable. I asked them to send me a letter stating why it was declined.

I then called Lens Crafters and told them what Certegy had to say and all they could do was say "Im Sorry". I gold them I was taking the glasses I purchased back for a full refund and would never ever again purchase for Lens Crafters. I have 30 days to take the glasses back for a full refund and I intend to do so.

I went to Lens Crafters an 11/15/08 for a new pair of glasses and exam. The exam totaled $97.00 and the lens ordered were Featherwate Plus (Poly), Progressive, costing $385.00 with $129.00 frames with a 50% off lens promotion for a total of $345.02. I was never able to use my glasses comfortably except for reading. Thinking it may be the no line bifocals I dealt with it and used my old pair of prescription sunglasses for everyday outside and driving use. Then on 1/31/09 I damaged my sunglasses and went to Lens Crafters to have a new pair made. Featherwate Sun Polar Gry 3 (Poly), Single Vision at $255.00 and frame at $209.95 with a discount for AARP members of $139.49. The total being $348.24.

I picked them up and on the way home immediately noticed that I could not see properly. Since the sun was starting to set, knowing that I could not drive with my other glasses with the bifocal lens, I decided to keep driving home with out any glasses on. I went back to Lens Crafters and explained that the prescription was not correct. I had to have my eyes examined again (no charge) and an adjustment made. At this point the sales clerk checked my first pair of glasses and noted the distance prescription needed to be corrected in that pair also.

I noticed immediately that this correction to my first pair of glasses improved the vision I had with them, but not perfect and when I went outside with my sunglasses I could tell that the prescription was still not correct. I was told that I would need another eye exam before they could correct the problem. I asked why the single vision prescription in my old sunglasses (which I could see fine out of) could not be put in my new glasses. I was told that they could not do that and that I had to have another exam.

Due to some heavy medical appointments I did not get back in for an appointment until, 3/13/09. At this time I was told that they could not do another exam due to the fact that she had already done the exam twice and she would not find anything new. She then handed me a card to Carolina Eye Care to get an exam (which I would have to pay for). Now I am worried that if they make corrections to my glasses from the prescription I get from Carolina Eye Center will Lens Crafters not be responsible for any corrections that may be needed to the lens after that.

Right now I have almost $700.00 dollars in two pair of glasses I can not use except for reading and I am still using my old bent, scratched sunglasses for everyday and driving. Should I contact my Mastercard company and see if I can have the charges removed and return the glasses to Lens Crafters and start over with Carolina Eye Care?

The cost, $693.26

My experience is very unpleasant, since I didn't get any solution to my problem. I bought a pair of vision glasses in November 2008 and they broke off on the area of the temple of the right arm in February 2009. I went to the store the very next day of this incident. The service that day wasn't the same as the day I got in the store to buy glasses for the first time(of course, I was complaining this time). There was a lady who talked to me and inmediately made me wait to help a new costumer(new victim). She didn't receive my glasses and got my phone number,then I thought.. How they are going to check them out? she said she would call me back. I had gone to work already when she called me at home like 5 minutes later and she asked my husband what happened to my glasses that they broke? He said you should ask my wife, she'll call you later. I tried to contact her 2 times later, she never talked to me again.

Next day I went to the store again, she wasn't there, but I found another lady who said that the guarantee was for 30 days and after that I had to pay half price of the original price. I paid $395.46 for these glasses and I had to pay $75 more for another pair of new glasses. This time I wouldn't have any guarantee or discount(doble punishment). I said "No way"!!She said "leave the glasses and we'll call you later" "you should talk to the manager". I didn't get a phone call or any news for 3 days, my husband and I decided to go to the store that Saturday of that week.

My husband called the manager before to make sure he would be in the office that day. My husband got very upset because the manager insisted on their policy written on the stone. The word "repairing" is not in their vocabulary! My husband asked him if he would be there between 11:00 AM and 12:00PM that day , this guy said he wouldn't and he said he'll be here at 2:30 PM. I told my husband let's go anyway. Bingo! he was in the office he didn't go anywhere. Like a robot he repeated the same story about the guarantee, we got upset and left the store. There was no way to make them change their position and we had to go home with a faulty pair of glasses that they didn't even tried to repair.

I had a comprehensive eye exam, eyeglass fitting, contact lens fitting in October 2008 at the Lenscrafters in Westfield Mall, Hobart, IN. I was given a trial pair - of the same contacts I had been wearing for the past two years, with a very slight prescription adjustment- slightly less. I purchased glasses from them, but during the following week, I misplaced the trial pair of contact lenses, so I did not go back in for the follow-up visit for those, just for the eyeglasses. The contacts had worked fine.

I called 1-800-contacts to order contacts in March 2009, gave them Lenscrafters' number to call to get the prescription. Lenscrafters refused even though I had gotten the glasses there. They said because I did not go back to have the trial pair on contacts checked -- I had lost them -- within 3 months I had to start all over with another comprehensive eye exam and contact lens fitting, paying all expenses out of pocket since my insurance had paid for the last eye exam. I had paid the $75 for the contact lens fitting myself at that time.

I told the woman that it was absurd --eye exams are good for one year; that's why insurance companies only pay for them once a year. I told her I would be willing to purchase a trial lens pair and do the follow up, but she stated, in no uncertain terms, that I had to have the full exam and fitting for a cost to me of well over $200 - after I had just had it done in a few months earlier! This is a total ripoff, and I am reporting them to EyeMed. I hope EyeMed drops Lenscrafters as they are totally scamming me by trying to force a second full eye exam in 5 months.

By the way, it was as soon as I told them I was using my insurance coverage to buy the glasses, and I would be ordering the contact lenses from 1-800-contacts that they came up with the bogus additional $75 charge for the contact lens fitting. I still don't get that - I put the lenses in myself, and the dr. just looked at each one for about 5 seconds each. And for that they charged me $75?? I think they were angry that I wouldn't let them rip me off for their ridiculously high charges for contact lenses.

The people there were very rude when they found out I was not buying the contacts through them, just the glasses. I am currently trying to find a dr. who will do a good but inexpensive eye exam and contact lens fitting as I can't afford to pay what Lenscrafters is trying to charge me, and I refuse to give them another dollar of my money, not now, not ever again.

It is February 2009. One year ago, I bought my disabled son 2 pair of glasses, both with anti-glare coating. We also bought the recommended cleaning kit. My adult disabled son is very capable of cleaning his glasses. He wore the first pair for the first part of the year and we noticed the anti-glare coating bubbling. We took them back. They said we weren't cleaning them right. We told them what we were using. They said we still weren't cleaning them right and it was our fault and they would not replace the glasses.

So we went home and dug the 2nd unused pair out of the drawer and I always did the cleaning. I only used the kit and did it as they instructed me to do. The same thing happened. Bubbling of the coating. We again complained and they said the same thing. We weren't cleaning the glasses right. And they weren't replacing the glasses or helping us in any way. We are out over $600. We had to go back to the dr to get a new prescription yesterday. We will not be goin to Lenscrafters again. I was quite concerned my son was losing his vision, but it was just the glasses. Poor customer service, poor product. Poor everything. We're definitely upset.

We are out over $600 for two pair of glasses. My son hasn't been able to see correctly for the past year. We were extremely concerned our son was losing his vision. He has a disability where his vision can deteriorate. We thought we were finally at that point. After our dr appt yesterday, his vision has not changed, only very slightly has it changed. The glasses made him blind. The bubbling of the anit-glare coating made it impossible for him to see.

I bought a pair of glasses: (DKNY) name brand from LENSCRAFTERS around the first of the year 2008 (Feb). I had to return the glasses 3 months later because of the anti-glare was worn out. I was still under warranty, so I was able to get my lens replaced. Another 3 months passed and the anti-glare was worn out again. I attempted to take them back and was told by a sales associate that my warranty was out and they could not replace my glasses again.

The sales associate indicated it was my fault because of the anti-glare does not supposed to wear out. She implied that I was not cleaning my glasses properly and I must be doing something to the glasses. We got in a debate about how to clean glasses. I emphasized to her, I was using the products to clean my glasses by LENSCRAFTERS. I realized it was useless, I did not get my lens replaced.

I attempted a second time to go there after another couple of months and return to talk with the manager, as I was explaining to him about the anti-glare, he spoke with the sames sales associate and she explained her side of the story to him and after he discussed it with her. the manager and I got in a debate also, I still did not get my lens replaced. After trying to get my lens replaced from Lenscrafters and failed to get adequate services. I will no longer receive any services from Lenscrafters again and will not recommend anyone to use their services. My glasses cost me $400.00, I don't have $400.00 to buy another pair of glasses.

Because I could not get my lens replaced and failed to get anyone at Lenscrafters to understand that I was not causing the anti-glare to ware out on my glasses. I now have to continue to wear these glasses with the anti-glare marks on my lenses, because I cannot afford to buy anymore glasses in the same year. the lenses are stained and the lenses look as if dirt and grime are constantly on them. This situation has caused me such embarassement and I hate to wear my glasses, but I cannot afford anymore. I am disgusted with Lenscrafters.

As stated below, they were supposed to accept Aetna Ins. When I showed up and filled out the paper work I was told that they did not accept my insurance. I showed up on time and was told by Mr. B., they were short handed and it may be a few minutes. What is the sense in making an appointment just to be told you have to wait and then are told we do not accept your ins. when it states clearly on the web sit they do? I took back my ins. card and left.

I took off work for several hours for nothing but frustration. It cose me leave and time and energy to go there for nothing.

This has now happened twice to me, and I think it borders on a bait & switch tactic. The frames on my eyeglasses broke, leaving the lenses undamaged. I took them to Lens Crafters (where I had bought them), to get new frames. They said they couldn't give me new frames because they no longer carried that style. They then said that my only alternative was to buy new lenses as well (which I didn't need), for an entirely new pair of glasses. But that wasn't the end of it. Before they would sell me the new glasses, they insisted that I get a new prescription, which meant paying for a new eye exam as well. What should have been a simple purchase of frames ended up costing me hundreds of dollars more than it should have.

That was two years ago. Today, I went in with the same problem with the new glasses (broken frames) and they said the exact same thing: they no longer carried those frames, and I would need to buy an entire new pair of glasses. I suspect this may be a deliberate tactic to force consumers to buy unneeded lenses. (And I told them so.) [They] should check your records and see if this is a continuing policy of abuse.

Having headache went ot Lens Crafters for exam by Dr. Fu. Before exam started I told Dr. that 1 1/2 years ago that I had catarack surgery and had to go to Retna specialist. He went ahead with exam and wrote out a perscription for me glasses. When glass came in wass told by Dr. Fu to wear them a few day so my eyes would adjust to them. Still having headache , can't read books. I own a used book store , my eyes are very inportant in my work. Went back again and they adjusted them again. Still having headaches. Put a hand over my right lens and could see print in book.

Went back again and asked them to check right lens. After 1/2 hour they came out and said there was a prism in the one lens. They said they would have to send my glasses out to have new lens put in. Have them back in two days. Took 5 days. Again told to wear them for a few days. Still having trouble reading, headache after 5 minutes. My son came into my store and told me to turn sideways and then tilted my glasses down. Then I could see clearer. Went back again, they adjusted glasses again. Left store and now can't read signs unless I was 8 feet near them. School,street ,speed signs . Car light during the day were driving me nuts. I was seeing halos around lights.

Called Lens Crafters and was told I should come in for another exam. Went back and had a women optometrist do exam. After exam she said I honestly wouldn't feel right writing you out a prescription, you would not see clear. I had used my charge card forthem , which came to $ 305.00. Then I asked if I could get a refund. She said I'm sure you can. We went out to front and I asked for a refund, was told no problem. The manager got on the computer and printed out a refund of $ 137.50 and handed it to me. When I looked at it , I asked this isn't what I paid you. She said you had to pay for exam. I said f but the exam was a special for $88.00. This is not the right amount. she said thats your refund. Then I said then give me the glasses back. She replied can't I already gave you your discount. I was mad and went home.

E Mailed Lens Crafters and sent letter next day. On the back of refund paper they have in large print if you don't love your new glasses you can return them for a full refund within 30 days of the date delivery. Haven't heard a word from them . My husband even offered to drive me around. I said I just take off glasses and I can see better without them. 2 days later I went to Dr. Milliman who did my eye surgery , for another exam. Dr Milliman said , I needed Yag Laser surgery. He did my left eye 1/2 hour later. Next day I could read out of left eye. Did right eye one week later. Can read small print and signs far away. No more head aches. Still no refund on my charge card.

I feel that they wasted my time and put me through hell. I had to have someone come in and run my store for me.

I have bought glasses from this Lenscrafters store for years and have always been satisfied until last year. I bought a new pair of prescription polarized sunglasses. After a month the coating began to crackle so I returned them. Reluctantly, the Lenscrafter folks replaced the lenses with a warning that they wouldn't do this again as I had probably left them in the car where the lenses had overheated. Almost immediately, the edges showed cracks. I took them back and they were again replaced. Then, the lenses began to seriously crackle around the edges.

When I returned them, I pointed out that I have never had this problem w/ their sunglasses before and that the glasses had not been left in a heated car. This time I was told that they would only replace them at half-price. I explained that they had a defective product and that they had lost a long-time customer.

I usually wear a pair of sunglasses for two-three years, but after a year of having the lenses replaced twice, I have an unwearable pair of glasses.

On 12/30/07 I had an appt. for an exam so that I could reorder contacts. After the exam I requested to try a different brand than I had worn previously. They stated no problem and said they would call when they recieved because they did not have any samples in my prescription.

The samples arrive a week or so later and I came in for my fitting. At my follow up appt. a week later I told the Doctor that these were not working out. I explained the issue and he suggested we try a different brand. Once again they would have to order. This time 2 weeks goes by and no call.

I finally called them and they said oops forgot to call. The earliest I was told that they could get me in would be the beginning of Feb. because they were booked. I was ticked but said fine.

Flash forward and the day before my appt. our are has 7 tornadoes, one of which hit the mall this doctor was located in. I wait another month of back and forth with the office staff to find out when and where patients are being taken care of that had existing orders. Since they had my benefits tied up there was nothing I could do.

Finally I go to a temporary office on March 8th to pick up the samples. THEY ORDERED THE WRONG PRESCRIPTION! We will have to reorder I am told. They say they will mail them directly to me due to all the hassle and I'm told 2 weeks tops. 2 weeks and still no contacts. I call the office. They say they were ordered and let them call the manufacturer.

I get a call back saying that due to a computer glitch on the manufacturers side my order was dropped. They apologize and say they will reorder. I finally get them 2 weeks later and one of the contacts is defective. I call to let them know and they say well what do you want me to do about it. I let them know that all I want is the sample pair so that I can see if they will work, if so then I will get my 6 month supply so I can be done with them forever. She says she will order one more time.

On 4/22 I get home to a notice from the post office saying they could not deliver due to POSTAGE BEING DUE! Are you kidding me? Then they sent them back to the office. I called today, 5/08, to see if they have remailed and I was told no. They say they don't even know if they have recieved them yet because they use the doctors home address for return mail and he doesnt' check it very often. Honestly I am so tired of these people. I am filing a complaint with every place I can so these people can't screw up like this to another customer again. Unfortunately they have my benefits held hostage so I have to deal with them until I get my contacts.

We bought 3 pairs of glasses. There is suppose to be a 2 year warranty. My glasses broke one week after I got them. I brought them back and they refused to fix them and said i would have to but another pair of frames. They are $300 glasses. And the frames alone were $165 they said they would give me half off on the new frames but that is all they would do for me. Plus I would have to wait 2 weeks for them to come back. I am a truck driver and need my glasses for driving. I ended up having to go to another place to have them fixed. And he did it right there on the spot for me, he had to use another pair of frames to fix them so I had to spend another $75 but it was less than what lenscrafters was going to charge me.

I wasn't going to complain but the optometrist I went to see the second time said he has herd this a few times and i should make a report. I don't think I should have to pay for these frames since I don't even have them anymore. We spent over $800 there that day on 3 pairs i feel they should have treated me better. And when I said this to the woman she looked at me and said thats nothing compared to what some people spend. It may not be a lot for other people but it is a lot for my family.

I ended up pay an extra $75 plus i still have to pay the $165 I had spent originally for the frames.

At the end of August of 2007, I went to LensCrafters to fill a prescription given to me by my ophthalmologist. I was told that the glasses would be ready within two weeks, and I would be called to pick them up. Within the designated time frame, I went to pick up the glasses. I went home and tried to adapt to the new lenses. I was told if I had any problems to call. In about a week I was having problems seeing with the glasses on. I called LensCrafters and was told that the lenses take some time to get used to. Then I went back to the store and spoke to one of the representatives who told me again that the glasses will take time to get used to. While I was there I mentioned to the representative that the clip-on was already chipped, and she informed me that it will be replaced.

Another week went by; I was still uncomfortable with the glasses on. I set up another appointment with my ophthalmologist so that he can look at the lenses and to let me know if they were done correctly. My doctor determined that my prescription was not filled properly. My doctor asked someone from LensCrafters to call him so that he can give them the information needed to correct the prescription. After a couple of days my doctor was able to give the information to Rick Griffith. The latter did what he had to do and called me about three weeks later to let me know that the glasses were ready. I was called towards the end of November. I then asked the representative whether my clip-ons were ready; they weren't, and I didn't want to make two trips. Two weeks later I called to find out, left a message for Rick Griffith about the clip ons, and he has yet to return my call.

Today I called LensCrafters and spoke to Sydney. I told her the story about the glasses and the clip ons. I told her that I was very unhappy about the whole situation, and she mentioned that she was going to look into it and call me back. I waited about forty-five minutes for her call but it didn't come. I called her back and she said that she didn't see my name in the computer. She promised once more to call me back. After about fifteen minutes she called back to say that my glasses are in the store, but the clip ons can no longer be ordered because they were discontinued. She suggested that I come to the store and order new frames which will come with new clip ons. I told her there is no way that I will make two more trips to the store. I asked her if she has called all the stores to see if any of them carry the clip ons, and she said they no longer carry the clip ons. When I told her that I will contact the Consumeraffairs, she hung up on me.

I would like this matter resolved before January 1, 2008. I would like to get my clip ons as promised and they should incur the cost.

I was charged $684.50 A refund of $280.50 is due. I was told that Lenses crafters had no control when I would receive-through direct deposit- my refund

Several months ago I went into Lenscrafters to have a new pair of glasses made, since they had done work to my satisfaction before. I had an eye exam, and got a prescription. I brought in my own frame (from an old pair of glasses, which were a good fit) and had new lenses put in. I could not focus properly with the new glasses, and took them back. It turns out they had put in general-vision progressive lenses, whereas I wanted glasses for computer work. They made new lenses, according to a different prescription. I still could not focus quite properly on my computer screen with the newly made lenses, and I used them only rarely, since i felt I was straining to see.

This went on for three or four months. Recently I tried to find out what was wrong with these glasses. I looked through easch lens in turn, with the other eye closed. It turned out that I had clear vision through the right lens, while through the left lens text was out of focus. I have AMD and early cataract in my right eye, so my field of vision is impaired, but text was still in focus through the right lens. My left eye is perfectly normal, yet text was out of focus at all distances.

When I recently went back, I spoke with an apprentice optician, who told me I needed to speak to the manager. After a long wait, a man in a lab coat marked Senior Technician came over. I told him I could not focus properly on my computer screen. He told me these appeared to be general-vision glasses, and I might need a different prescription. He then checked the original prescription the optician had written, checked the alignment of the lenses with my pupils, and told me everything was in order. He said that as it had been six months since the glasses were made, I needed a new eye exam and new lenses made, at full cost.

I originally paid close to $500 for the eye exam and lenses alone, including discounts, and I don't feel I should do this again, since the glasses weren't right to begin with. Of course thay have only my word for it.