I came in the store sometime in the middle of August to have a nose pad replaced. When she was done, she put them on my face and they felt fine until I got home and the right lens fell out. I put the lens and my frames in my eyeglass case and the next day, I went back to have the lens put back in. When I took the lens out of the case, I noticed that there was a rather large chip in the right lower corner and I told the young man that it wasn't there when I came in for my nose pads to be replaced. He said, "Well, you had these made in 2007," which I replied, "What difference did that make?" I asked for the manager who ended up being the person that somehow chipped my lens when I came in for pad replacement.
I told her that I wanted a new lens and she said that she couldn't do that unless I got a newer prescription (I have no idea why this made a difference when all I wanted was the same lens I had when I came in). I happened to had an exam in December 2010 and there was so little change since the 2007 prescription. I didn't need new glasses, but I gave her that prescription because that is what she seemed to want. I left the glasses.
Approximately five days later, I picked up the glasses and the replacement lens was not high index, as this was what I had initially. She insisted that they were exactly what I had before even though you could see that the lens was three times thicker than the left lens. And when I put them on, my right eye was magnified much larger than my left eye! What she was saying and insisting on was not true and I did not appreciate being treated like an idiot. This time, I told her that I wanted exactly what I had before and nothing less. She said that she would not do it again. I wrote to a customer service rep and she said that I should go back and the store would send them back. So this is what I did:
I dated (6 Sept 11) a note and told her that I wanted her to use the 2007 prescription, use the same product used in 2007 for my lens, and that the "new" lens she had made was too small for the frame and wouldn't stay in the frame. I never heard a thing for almost three weeks. I called and a young man said that they weren't sent out until the 13th so it would be a few more days. I was livid. Why did she wait that long to send them in, especially when she knew how angry I was at her unprofessional performance?
I waited one month for a call and then wrote the customer service rep again. After that email, I got a call to pick up my glasses. Now, here is another unbelievable true story: I went in on Monday, 10 Oct 11. The lens looked correct in size but when I put them on, I couldn't read a thing--not a thing! Everything I tried to read from large print to small print was blurry--extremely blurry. If I wanted to get up off my chair, I would have fallen down; that is how blurry they are! She adjusted them and tried again but nothing made them better.
I said to her that the glasses I came in with were the exact 2007 prescription, so why could I see perfectly out of them and not out of the ones she just gave me? She said that she used the 2010 prescription because she needed a valid prescription! What a joke. My 2010 prescription had hardly no change from the 2007, so that should have not made a difference. Secondly, why did she not just change the right lens that needed replacement? Now, there are two new lenses that need to be replaced, not one! She said that she would not replace them again, and that was that even after I told her that I was going to court and the Better Business Bureau.
Here's my case: I was treated rudely by a store manager and couldn't tell the difference from a perfect reading lens from an obvious lens that was doctored out of revenge of some sort towards me because I caught her lying and insisted that the store replace her error. So what we have here is a customer that came in for pad replacement and left with a pair of glasses that I no longer can use. Is that justified? Frankly, if one of my store employees, let alone the store manager, treated a customer so disrespectfully and left them with a pair of glasses that were worthless, I would fire him/her.
