Eyeglass World

My name is Judy **. I called their establishment on 3/8/12 about purchasing a pair of contacts. I told the young lady that answered the phone, I had my prescription. I told her I had AARP Medicare United Healthcare. I asked if she accepted that insurance and would there be a problem getting my contacts with all of the information I provided her. Her reply was "Sure, no problem, we should be able to get you in and out."

I arrived approximately 10 to 12 minutes later. I showed her my insurance card and driver's license. She began to answer company incoming calls and proceeded to tell me about each one of her callers (including names) told me how aggravated she was each one of them. I knew from that she had no respect for a patient's HIPPA rights.

Well, right away, she began to violate my HIPPA rights! She began yelling across the building to her manager (Pam) asking questions about my insurance, computer issues, so on. I walked away from a work station she was working from because she was embarrassing me by shouting my insurance information and co-pay. They were trying their hardest to get out of me. Pam leaned over and said "get a co-pay out of her". Chynna, the sales rep helping me, said "I don't think I can since she has an updated script."

Then Chynna seem to find a method to "get some monies" out of me, after telling by that time 10 or so people in the business about my business! She was going to charge me tax separately from the tax already included in the sale. Consequently, I should not have been charged anything because I actually had funds left over from what my insurance company allotted me to spend. I told her (Chynna) I did not have to pay that. She disagreed. She gets very aggravated, pushed her chair back, stood up and said "Well, I don't know what to tell ya lady, you have to pay it." Knowing full well I have the contacts in my eyes. I told her to get her home office on the phone that I was upset about the way everything had been handled anyway.

In the meantime while she was getting them on the phone, I walked outside and called my insurance company. I told them everything that had happened and they said I have to leave the business and do not pay them anything. If they had a fee involved, they should bill them and they would deal with it from that point on. They even talked to the manager which at this point walked over because Chynna said she was done with the whole thing. So she spoke with my insurance company. They told her what they told me, she didn't like it one bit. I took my cell phone back from her and spoke with my insurance company agent. She told me she had heard enough and that I might want to get out of there. She also said she was going to talk to her supervisor and let her know what just happened to me.

From there, we went back to Pam working frantically with numbers on the computer. She looks at me lays a receipt down on the table and says "I got the price down to this amount ($6.25). I will have to pay this amount out of my own pocket." I was appalled by that statement. I told her absolutely not. If this is the kind of business they operated under, that she would take her own money and get in trouble by doing that, I would pay that amount in order for her not "to get in trouble". I have been buying contacts, glasses for 25 yrs., never have I ever seen such an unprofessional staff as this one. I haven't even scratched the surface of how everything was conducted, not to mention the lack of merchandise on your floor. Just so you know, I'm not done here.

To those looking to have your eye exam, do not use Samuel D. Adeseye, O. D. This eye doctor, after prescribing the wrong contact lenses, refused to honor my request, during a second visit, for the type of lenses I've used in the past. To make things more offensive, he required an additional fee to grant my request during my 30 day warranty period. This person is located next to Longview Vision Center, north of the new Target store in Longview. The address is 3098 N. Eastman Rd, Suite 100. If you support this doctor and are offended by my comments, feel free to contact me through this media.

I came in the store sometime in the middle of August to have a nose pad replaced. When she was done, she put them on my face and they felt fine until I got home and the right lens fell out. I put the lens and my frames in my eyeglass case and the next day, I went back to have the lens put back in. When I took the lens out of the case, I noticed that there was a rather large chip in the right lower corner and I told the young man that it wasn't there when I came in for my nose pads to be replaced. He said, "Well, you had these made in 2007," which I replied, "What difference did that make?" I asked for the manager who ended up being the person that somehow chipped my lens when I came in for pad replacement.

I told her that I wanted a new lens and she said that she couldn't do that unless I got a newer prescription (I have no idea why this made a difference when all I wanted was the same lens I had when I came in). I happened to had an exam in December 2010 and there was so little change since the 2007 prescription. I didn't need new glasses, but I gave her that prescription because that is what she seemed to want. I left the glasses.

Approximately five days later, I picked up the glasses and the replacement lens was not high index, as this was what I had initially. She insisted that they were exactly what I had before even though you could see that the lens was three times thicker than the left lens. And when I put them on, my right eye was magnified much larger than my left eye! What she was saying and insisting on was not true and I did not appreciate being treated like an idiot. This time, I told her that I wanted exactly what I had before and nothing less. She said that she would not do it again. I wrote to a customer service rep and she said that I should go back and the store would send them back. So this is what I did:

I dated (6 Sept 11) a note and told her that I wanted her to use the 2007 prescription, use the same product used in 2007 for my lens, and that the "new" lens she had made was too small for the frame and wouldn't stay in the frame. I never heard a thing for almost three weeks. I called and a young man said that they weren't sent out until the 13th so it would be a few more days. I was livid. Why did she wait that long to send them in, especially when she knew how angry I was at her unprofessional performance?

I waited one month for a call and then wrote the customer service rep again. After that email, I got a call to pick up my glasses. Now, here is another unbelievable true story: I went in on Monday, 10 Oct 11. The lens looked correct in size but when I put them on, I couldn't read a thing--not a thing! Everything I tried to read from large print to small print was blurry--extremely blurry. If I wanted to get up off my chair, I would have fallen down; that is how blurry they are! She adjusted them and tried again but nothing made them better.

I said to her that the glasses I came in with were the exact 2007 prescription, so why could I see perfectly out of them and not out of the ones she just gave me? She said that she used the 2010 prescription because she needed a valid prescription! What a joke. My 2010 prescription had hardly no change from the 2007, so that should have not made a difference. Secondly, why did she not just change the right lens that needed replacement? Now, there are two new lenses that need to be replaced, not one! She said that she would not replace them again, and that was that even after I told her that I was going to court and the Better Business Bureau.

Here's my case: I was treated rudely by a store manager and couldn't tell the difference from a perfect reading lens from an obvious lens that was doctored out of revenge of some sort towards me because I caught her lying and insisted that the store replace her error. So what we have here is a customer that came in for pad replacement and left with a pair of glasses that I no longer can use. Is that justified? Frankly, if one of my store employees, let alone the store manager, treated a customer so disrespectfully and left them with a pair of glasses that were worthless, I would fire him/her.

Between my husband and I, we ordered four pairs of glasses on April 22, 2011. We got them all within a week as promised. With the sunglasses, the bifocal was set wrong so I had to sit up totally straight to see distance in them in order to drive. It was very uncomfortable. With the wrong setting, I tripped walking in my yard and sprained my ankle badly on Mother's Day. I still have troubles and will have more for a long time, I'm sure. The regular glasses, no line bifocals, began scratching to the point that after having them for only four months, I can see better without them than with them.

My husband's lined bifocals are not scratched, though. My husband's recommended safety glasses were supposed to allow the eyes to breathe easily and protect them from the metal filings and shavings as a tool and die maker. The glasses did not let his eyes breathe. His face sweated and they fogged up constantly.

Within two months, we took all three back for fixing. The safety glasses were replaced with a new set, which is fine for him. The sunglasses with no line bifocals were re-done and are fine. For the regular glasses, they simply said that they did not do scratch coating any longer because they just replace them within the year if they are scratched. Fine and dandy until you realize that they scratch beyond use after four months! I have been told to bring them back in to replace the lenses. But if I can find a different store that will put scratch coating on them, I will use them instead and never go back!

While I was in a training for work, my left lenses fell out.

On my lunch hour, I went to Eye Glass World to have them put it back in. The worker, Kelsey, took my glasses in a back room and fixed them. She brought them back and I put the glasses on and said that they were very blurry. Kelsey cleaned them and they were still blurry but because I had another errand to do, I left at 12:45pm. I did my errand and realized that my glasses were not blurry but badly scratched. I went right back to the store at 1:15pm and told them what happened. I was told that it did not happen there because they do not use anything that could cause the scratches. I told them that I was not having problem with my glasses before this and that they were not scratched. They told me to sit down and the manager would talk to me. This woman came up to the table and sat down; she started working on the computer and did not say anything to me. Her first words to me were, what is your name?

I explained what happened and again I was told that it did not happen at this store. By this time, I am very upset and almost crying but I had to go back to work. I went back to training and started to get a headache because of my glasses. On my next break at 3:00, I called the store back and asked to talk with the manager and Christy got on the phone. She told me that she was the person that talked to me earlier and she already know the situation. Again, I told her that I cannot wear these glasses and she again said that it did not happen at the store. She did say that she would give me a 30% discount on two pair of glasses but that would mean I would have to have another eye examine and the cost of the glasses would have to come out of my pocket.

I gave Christy my insurance information to set up the eye appointment but as I was in the training, I thought more about it and I know I did not scratch these glasses. Wendy called me back and she tried to call my insurance company and I was not in any system. She went on to say that I would have to call the insurance company (while I am in training) because there was nothing she could do.

Well, I called the company and was told that I am in the system and that I had been in it for over eight years. I called Christy back and again gave her the information. I felt like Wendy did not call. I called the store again later in the day and this time I talked with Cassandra but she said there was nothing she could do. I asked for the customer services number and was told that they would be open on Saturday. I called them several times during the weekend but one returned my call.

My glasses are so damaged that I feel like I am in clouds when I am wearing them and all the lights have the reflecting stars around them which is giving me headache and at night-time it is really bad. I also have found a chip out of my left lenses that was not there when I turned them in to get it fixed.

My husband and I have insurance. Every year or so, we have eye exams and glasses made to fit our prescriptions. We have never had a problem with any other eyewear facility. This year, we sat down with the associates (I can't remember their names) and went over our prescriptions and eyewear needs. They went through each line of insurance, advising us what the insurance would pay and what if anything would be at extra costs. My husband is 99% blind and only needs basic eyewear.

We chose simple $89 frames and ordered single-vision lenses with no tints or other enhancements. I needed bifocals for working at home. I chose medium-priced ($139) frames, bifocal lenses and an anti-glare treatment for working on the computer. No other enhancement was ordered. We chose to purchase the warranty coverage for one year (free at most retailers) to cover breakage, etc. We paid that $50 charge upfront.

Our insurance pays up to $130 for frames, so I paid the difference in costs for the frames out of pocket. The insurance company was billed $256.95 for my husband's single-vision glasses and $396.95 for my bifocals with the anti-glare treatment. The insurance company has paid all fees due. Eyeglass World is now sending us bills for $95.50 and $108.00, respectively, for costs not covered under our insurance. We were assured over and over while completing our orders that everything was covered, that there would be no additional costs for our glasses.

I've had nothing but trouble with my glasses. I've brought them back 3 times in the last year. They fell apart twice and the lens had to be replaced once because the transition lens fogged and faded. I went in on 5/31/2011 to tell Bryan and he said I was not warranted anymore. He said his new computer system did not show when I bought them.

I told him in May 2010. He said, "Prove it. Show me the receipt from a year ago." I replied that I don't have it anymore. I asked, "Don't you keep records?" He then said again, "It shows you brought them back 3 times but not when you bought them." He said, "It will cost you 150.00 dollars to replace them." Now I've been shopping there for years and I will tell all my friends and family don't shop at Eyeglass World. They don't honor their warranty unless you can satisfy me. I spend a lot of money at your store!

Glasses advertise two pair for $78 but not for people with insurance after three months of wear glasses started scratching in both lenses. Took them back to the store and after 8 days they tried to give me glasses that were not sanded down properly. Now I have to wait 10 more days for another pair to come from Georgia. Can you say rip off!

I had an eye exam with my personal eye doctor in April, 2010. I went to Eyeglass World as they were advertising a two for $78 special. By the time they were done adding features that I "had to have" or I wouldn't be happy with my glasses, I spent $550.00. After picking them up and wearing them for a couple of months, I realized I was getting bad headaches that seemed to show up when I'd been wearing my glasses for a while. I went back to my eye doctor again in June. He checked my glasses and determined the axis was up and down instead of side to side in one of the lenses. Also, my prescription had changed a little and the Eyeglass World guarantee said if the prescription changed in the first year, they would replace the lenses for free. So I got my glasses back after 3 weeks (was told 7 to 10 days) and still couldn't see very well. So I went back to my eye doctor again, and after checking the glasses, found they did not use my most recent prescription, but had used the one from the time before. This was on July 8th, which is the same day I went back to Eyeglass World with my new complaint.

I was apologized to and was told they would put a rush on it this time. I called several times, and finally today, August 5th, they called me and told me they were ready. I went in to pick them up and I couldn't see out of the right lens in the regular glasses, the sunglasses were fine. I asked him to check the right lens, he did, went back to the lab, and came out and said my eyes weren't doing very well with the lenses that were ordered and they would upgrade me at no charge to the better lens that would let me see fine. I questioned why the sunglasses were fine, and the left lens was fine in the regular glasses, why would I not be able to see out of the right eye only. I again was told I'm having problems adjusting to the lenses I ordered. I explained the lenses ordered were at his assistant's suggestion. My personal opinion is they didn't want to admit they got it wrong the 4th time, which is why they are giving me a "free" upgrade to better lenses. I was told they will put a rush on it, but my last "rush" order took 28 days.

I've had to pay for 3 doctors visits so far, wasted my time and gas trying to get some good glasses (4 visits to Eyeglass World so far), and those 2 months of horrid headaches because of the crooked axis were absolutely awful. I have another doctors appointment scheduled to be sure the prescription is right, which I'm going to have to cancel and reschedule again because I doubt I will have the corrected glasses in time for my next doctors visit. Also, I had received a coupon in the mail for $50 off glasses, and I brought that in today to see if I could get $50 back as I did not have any other discounts at the time I purchased the glasses. I was told I can't do that because it was too long ago. (The fact that as of today I still don't have good glasses seems to be my problem, not theirs). I'm telling everyone I know to not use Eyeglass World. Also, my doctor wouldn't say anything bad about Eyeglass World when I reiterated my ongoing problems, but he shook his head and suggested I "not use them anymore".

On 6/16/10, went for exam. She found cataract. Gave me a "referral" to Dr. Barry ** for treatment. Called office set up appointment which was not for two weeks. The day before my appointment, I was called by **'s office telling me my insurance did not cover my visit. When your eyes are in consideration, time is of the essence. I was under a lot of apprehension about the treatment. I had to reschedule my appointment with another Doctor. I called the local Eye Glass World where I had my original exam. They gave me a second Doctor who when contacted did not accept my insurance. Do they know what they are doing? You only have one set of eyes! Two additional weeks of anxiety.

I went to EyeGlass World for eye exam for contacts. They gave me the totally wrong prescription, not the one the doctor ordered for me. Second trip back, still wrong. Third trip back, still wrong. Fourth trip, I opted for glasses instead of contacts. This company claims one day service and two pairs of complete eye glasses for $78. That's frames and lenses included, it cost me $158 and I had to wait 14 days.

Now, on my fifth trip there, after their call that my glasses were ready, they only had one pair ready. So now I'm looking at a sixth trip there. The doctors do not know their job. The staff is not helpful. When I received my one pair of glasses, no one fitted them to me like most places would. I feel for my troubles I should be offered something, even if it's a free pair of prescription sunglasses of my choice, or something after five trips, soon to be 6. I warn everyone do not use EyeGlass World. This place should be shut down.

I went to the new Eyeglass World in Jacksonville Florida after much advertising and decided to try it because it was a new business. Beware of new businesses if they haven't worked out the bugs!

I chose two pairs of glasses for the special price of $158 for two pairs. The salesman was wonderful and didn't try to sell me anything. I was told that the glasses would be ready Saturday, that was next day. I called the next day around 10 am and was told that they were not ready yet but would be ready by 4 pm. I got called into work and called Eyeglass World and asked if the glasses would be perhaps ready by 3 so that I could pick them up on my way to work. I was told no but "I assure you they will be ready by 4 pm". I asked what time they were open until and I would try to go during my dinner break.

I was not able to go and pick them up. The next day was Sunday and the store was not open so I went on Monday at 11 am to get them. Now mind you, I live approximately 25 miles away from this location so it is not just around the corner. When I got to the store and asked for my glasses, the woman behind the counter seemed to fumble with some boxes and found a box with my name on and said " they are ready, but unfortunately they have not been signed off by a doctor, which is required by Florida law...but they are ready".

I then said, "How do we get them signed off" and was told that the doctor went home sick on Saturday and there was no one to look at my lens. I then asked why no one called me to tell me that they weren't ready for pickup. She explained to me again. "They are ready, they just need to be signed off". I again repeated that someone should have called me considering that they should have been ready two days before. A manager then came up to the desk and again explained that "they were ready but that they needed to be signed off". He explained that the doctor went home sick early on Saturday. I then asked what would have happened if I did take time off from work to pick them up and the glasses weren't ready. He proceeded to explain to me yet again "they are ready; they just can't be picked up". Wow! I said, "Ready means ready...walk out the door with them in your hand. Why did no one call me?" He explained that they were making calls now. Two days later!

Needless to say I left the store with no glasses and a really bad taste in my mouth for this company. Not 10 minutes into my drive home I received a call from a woman from the Eyeglass World telling me, and I quote, "This is so-and-so from Eyeglass World telling you that your glasses are ready to be picked up. We are just waiting for them to be signed and should be ready tomorrow". I stopped her from proceeding any further by saying, "You probably are not aware that I was just at the store and was told I couldn't pick them up". She said, "Yes I was standing there and heard the whole thing". I asked why are you calling me then? She said, "You are on my list" and then hung up!

I called the consumer hotline for the company when I got home and lodged my complaint and was told that I would personally be called by the manager in the store to pick up my glasses and that I would be placed first in line to have them looked at. Okay, it is now mid-afternoon on Tuesday. No call from the manager of the store so I called them to ask what time they open and was told 9 am. I asked if my glasses were ready and signed off and was put on hold for over five minutes. Someone else picked up the phone and asked for my name, which I spelled and was told they had two pairs for someone by the name of X, which is my first name, not my last. I asked why I wasn't called to pick them up and the woman replied in a very snotty voice, "Because I just finished looking at them" and then she hung up on me.

Needless to say I will not be using Eyeglass World for any future glasses. Their loss as there are five of us in the family...each of us wearing glasses! Now I just wonder what will happen when I pick up my glasses. Does ready really mean ready?

I went to the store to pick out new frames. I and my spouse spent a good two hours deciding. I wanted to write the numbers down of the frames. The girl whisked them away. No problem we have a hold bin. She put my name on them. My fault is I should have written them down anyway. I made my appointment for the eye exam. I scheduled it a week and a half out for the last appointment of the day 5:30. I showed up for my appointment five minutes early. I was handed a clip board and told, "Fill this out front and back."

When I asked a question about the form, I was given this waving hand motion just answer the question. The girls at the desk continued their personal conversation and laughing to the extreme. I had another question I was asking about extra money for a test they could provide. A girl in a white coat quickly breezed over the question in technical terms and walked off.

Later, I find out she is my eye doctor. She never did offer to introduce herself. I sat in the chair and said, "Okay, let's start over. My name is Michelle and you are...?" During the exam, her hair got in the way a few times as she leaned in front of the eye chart. The rest of the exam went okay until she pointed the bright light in my eye continually for what seemed like several minutes. I am sure it was all necessary but her "bed side" manner was awful. I was exhausted trying to keep my eye open during this. She explained after she was trying to take a look at the particles floating. A break would have been nice but whatever.

Then she wanted to do a field test. I needed to go to another room for this. The girls at the front desk were suppose to perform this test. They already had their jackets on and their purses on their shoulders, the machines for the test were turned off and covered. They were obviously ready to go home before my appointment was over. The test was inconclusive according to the doctor because I was being distracted by the lamp that was on in the corner and the door to the room opened and closed several times. I was supposed to be in the room with a tech and in the dark.

So the doctor scrapped the test and said we would try the next time when I came back to have my eyes dilated. I tried to pick out new frames after all of this but I had lost interest in this store and everything associated with it. I came back the next day, as they were closing when I left from my exam, to get a refund for the $15 on the test that was inconclusive and to cancel my next appointment. They would not give me my $15 back and said I could see another doctor at the next visit.

I had my eye exam done and decided to (against advice from another already dissatisfied consumer). I ordered my glasses at the time of the exam. I also paid extra for precision lenses. When I was told, I could pick up the glasses. I was appalled at what the outcome was considering the frame was $199 and $60 each lense for precision lenses. I refused the glasses at this point and they said they would have the lab work on them.

However, they filed the lenses to the point they were too small for the frame I bought and they were too small for my face. They also made me dizzy, so I returned to have the strength verified and decided on a different frame since the strength was correct. I was told that it would take approx. 1 - 1/2 weeks which has now been 3 weeks.

I was when I ordered the glasses the first time that they would have to be sent to an outside lab due to the strength and wanting the precision lenses, however did find that they were kept in house. So multiple times, I was given false information by the employees. The employees are not at all good at offering acceptable customer service. This particular store seems to just be very disorganized and in return effects the quality of the work done.

My wife took my mother in and purchased 2 pair of glasses. They didn't call back to let us know they were in, so we called them a few days after they said they would be ready. I took her at the time they said, they would be ready and of course they weren't ready. They as much as called my wife a liar about the time they told her we could pick them up.

They said, they would be ready in 20 minutes which turned into 45 minutes. During that time I got to see that poor service is the norm. No ones glasses were ready. One lady told us that this was her third trip trying to get her order right. I heard the optician (?) place blame on a new computer system and understaffing by corporate even though they had been extremely busy. With that kind of service, they will not have to worry about the extremely busy for long. My wife and I are both in the market for new glasses but we will not be shopping here.

I purchased the offer of 2 pair of single vision glasses from their selected frame section for $78.00 on 10/10/09. After about a month of having the glasses and only wearing them for reading, they began to wear by bending and eventually broke in half. So I then began to wear the second pair, and to my surprise, they are doing the same thing except they are at the brink of breaking in half.

It was my fault because you get what you paid for, but anyway I have tried to call the Eyeglass World and to no avail, as the number just rings off the hook and I never get a person on the line. I did not purchase the extended warranty, but it is my understanding that they are warranted for the first 90 days anyway, but since I could not reach the store and it is now 2 days past my 90 days, I am in a situation that I need help with because if they do in fact answer the phone, I am sure they will say, "Sorry, your 90 days is over." This is totally a rip off and all I want to do is get them both replaced ASAP as I need them, but at this point, I cannot afford to go out and pay again for glasses. Please advise me as to what to do as I am desperate to get my reading glasses back. Both pairs of glass frames are broken, one broke in half with normal minimal use, and the other is about to do the same thing.

I was lured into the store for their $29 glasses special. The manager was very short with me as if I was in her way. However, I desperately needed glasses and bought glasses from her anyway. I paid extra for ultra-thin lenses for a total of $98 for the glasses. The "anti-scratch" coating in my lenses started flaking after three months and after I confronted the store about it, they said that there was nothing that they could do since it was over 90 days. They didn't offer a suggestion or remedy. They blew me off and ignored me.

2 pear for $78 selected frames only then extra for everything Bifocals + tinting $25 per pear then Scratch resistance $25 each, I paid over $175 within 2 weeks the lens were falling out of both pr, i went in and they tightened them, 3 mo later lens falling out again, this time they were not repariable, I was told not to remove my glasses with one hand, I didnt buy scratch proofing, so I would have to buy another pear, the lens were scratched from falling out repedely,,, I just wanted a good pr of glasses, but they would only sell me the 2 pear deal and both pear of frames are JUNK, on line they compere with frames that sell for $10 I am on social security and cant aford new glasses every 3 to 4 mo,

Staff was rude, I wasn't called when my glasses were supposed to be ready. When I called them to check on glasses, I was hung up on, then put on hold for 25 min., then I was told that they were too busy to answer my quick question, they would call me back. 3 days later and no call back from them, I finally called them back and was told glasses were ready for pick up.

My husband purchased his glasses and frames on 3/21/09 from Eye Glass World. One week ago he went back there to have his lens put back in the frame as it had popped out. They put it back. Friday it popped out again and we went back there. They said that we needed to leave them as the screw had broken and they repair man would not be in until Monday. Today we went back to get them and were told that they did not have a tool to pore the screw out and we should take them to a jeweler to have it removed. I asked them why we should do that when the frames were so new. She said that she could not help us and we should take them to the jeweler. I asked her if there was anyone else that I could speak to possibly the manager. She said she was the manager and she could not help us. She was not nice.

I called Eyeglass World two weeks ago to confirm that they were a participating provider for my insurance and that they have a good selection of children's frames at a reasonable price. The person that I spoke with on the phone confirmed that they were network providers for my insurance and that they had a wide variety of affordable little girls' frames. I made an appointment that day (6/21/09), giving them all of my insurance information over the phone.

I called this morning to confirm her appointment time. I was told that my appointment was at 12:40 but to come early if I could because the doctor wanted to leave early to go out of town. I took my 7-year-old daughter to her appointment, arriving about 30 minutes early. We were left waiting for an hour. They had a very small waiting room with only 5 chairs. There were about 5 people who had to stand to wait until their appointment.

Finally, when the eye exam was over, I was told that my total was $60. I argued that my copay was only $10. The lady told me that I never told her that I had insurance. I informed her that she wasn't there when we arrived and that I had given all of my insurance information when I made the appointment. She was very rude about the whole situation. The same lady got very frustrated with my 7-year-old, because she wouldn't keep her eye still after the lady told her "Be still, because I'm going to shoot a puff of air into your eye."

After the whole appointment was over, they then informed me that they don't accept my insurance for glasses, only exams, so I would have to pay 100% for her frames and lenses. I said, "No, thank you. I'll go somewhere else that does take my insurance!" By the way, they only had 6 different kinds of frames for girls, just in several different colors; and the cheapest ones were $90! After that, the next cheapest were $130! I would never recommend this place to anyone, especially someone who is taking their child to the eye doctor!

Bait & switch! They advertised 2 pairs for $49, but final cost was nearly $900! I ordered from them on 3/15/09. I was promised delivery the following week. They finally showed up a month later. However, the "in store" exam & prescription wasn't done correctly. After going to my own personal doctor, they reordered with "my" corrected prescription. These finally arrived 1st week of June, 09. For some reason, the 2nd pair wasn't reordered by them until then. I called today, 7/6/09, and they still hadn't reordered the 2nd pair yet! Their explanation was that someone there had "dropped the ball!" I couldn't agree more! I don't understand. With the decrease in the economy, how are these people able to stay in business?! I ordered them on 3/16/09, and nearly 4 months later, I am still waiting!

I went back to the store that i purshased my glasses from. wanted to use my warranty protection on frames. To find out that eyeglass world no longer carries this style of frame. they tell me they are discontiued types of frames. frames were only 5 months old. the gentleman waiting on me, was very rude to me, & my wife!!!!! he even at one point & time turned his back on us, & started waiting on other customers. i wanted the gentleman to try & call the other stores to find out, if they had any of theses frames left in their inventory. i was willing to drive to another location to do the exchange.

but instead the gentleman blew us off, in the store...he said he did not want to bother the other store workers, since they were short handed.. but this is our problem. the consumer, which has already paid for their glasses??? we get turned away??? very very poor business skills. So i now own to Pair of glasses, 1 of them which broke 3 months later, And can not get them exchanged whith the types of frames that i bought, even with a frame warranty.. All Eyeglass World wants to do is, Have me Purshase more glasses, Spend more money with them!!! BUYERS BE AWARE OF THESE REAL PIECES OF WORK!!!!

Ok, after spending $358.00 on glasses b/c I have really bad eye sight and got a designer frame, I am still waiting almost a month later for my glasses. I keep getting the run around from Archie the store manager- telling me the messed up on my lenses and needed to send them out. They didnt even send them out till March 30th. Then the manager tells me well ma'am you only spent $327.00 on these glasses!! Is he serious, in this economy he is lucky I spent my money with them. I am so fed up!!I have even called corporate on them, and still no glasses!! There problem is they were bought out by some other company and their service has declined. I have never experienced such a lack of respect. If my glasses are not in by tomorrow I am just going somewhere else. I have been waiting so patiently b/c I was trying to be fair to them and their establishment. But, they seem to not even care about people, and their hard earned money being spent there. Please don't go to this place!!

I am just really hurt by waiting this long for glasses, and the lack of respect and the way they treat and talk to me when I call to check on them. I spent 327.00 on one pair of glasses. They don't even offer a refund or someone kind of compensation.

This is the second letter I have sent. After receiving my glasses, I learned there was NO pheriferal vision on them. When I returned to tell them so they informed me it was MY mistake for chosing that type of glasses. I have repeatly contacted them, the manager informed me she had ordered my new lenses, and after a month I called once more and was told by the person on the phone there was no order for new ones. I left a message for the manager, but she has not again returned my call. What am I to do?? I thank you in advance for your response. I need glasses. And have never gotten such bad service.

I can only use my new glasses for reading. And am very upset with the service. I would rather just work it out with the company than go further with this objection.

I have been going there for about 8 years now. The last two years the smae thing has happened but this is the last straw. I will not go back and will find another eye doctor. Ok, so I go to them for my eye appointment. I wear contact and glass, hae a toric contact prescrption due to astigmatism. My appt was 12/13/08 I believe. Anyway, the eye doctor, Dr K, said he thought my prescription ahd changed. We had a discussion about how I feel I can see fine in my current contact but my glasses were another issue. Anyway we talked more about the contacts and he made a small change to the contact prescrpition.

I then ordered the contacts and eye glass all to the tune of over $500. I was told to expect both the contacts and eyegalss in about 2 weeks. Two weeks later the glass showed and I am happy with those. Another 4 weeks go by, no contacts. So I call and am told they show they were picked up. I said I didnt get a call that they were even in, that the last time I had called they were not in. I did tell her I picked up my glasses but nothing on the contacts. So she needs to research. So i wait a week. No call.

So I call back and am told they show I picked them up. After the conversation I am then told their vendor wasnt responding to their orders and they needed to find another vendor. Ok another week and they find a vendor, order, a few weeks later I get my contacts. Now I can not see out of the right one, it slips on my eye. So back to them i go, visit with the eye doctors, he tweeks the contacts, I have to return all the right eye contacts and tehy will order the new ones. Done.

Two weeks later I call to see about the status of the contacts, am told by Pauline they are having issues with the new vendor.Can nopt get my lens. She does offer a refund which I am waiting to see if its on my nexgt credit card statement. Now I have to find another place to order my right contacts. I am not sure what is happening with their vendors and find the whoe situation rather odd. I am not sure if they do not want my business or what, but I think this should have been handled a lot differently.

The amount of time I have had to wait, the times I have had to call because no one has the class to call me. If I do not get a refund I will go thru the roof. Now I am spending more money looking and ordering elsewhere. This is how they treat a customerof 8 years? Shameful,

My husband purchased a pair of glasses at Eyeglass World in Evansville, IN in December, 2008. We paid for the glasses before leaving the store and filed a claim with our insurance. Our insurance company sent a check for $300 to the Eyeglass World in Evansville instead of to us. I called them the day they received the check and they said they had to forward it on to their home office where they would issue a refund. After calling each week and dealing with Jessica at their home office as of today, we have gotten nothing but the run around from this company. Eye Glass World (Vision Care Holding) has been purchased by National Vision and they are apparently as consumer friendly as Vision Care Holding.

Bought 3 pair last year - took one pair in to have noise pads adjusted the girl snatched them and broke the lens - had to get a new pair - picked them up Wednesday - bi-focals not adjusted as previous pair - Bonus chip in lens - Left them again - to be fixed - When/If I receive a workable pair I WILL NOT RETURN

My daughter needed glass desperately. I am a single mom and just wanted to get the 2 pairs for $78 - nothing more, nothing less. Well, the sales clerk, Kimberly was a high pressure sales person - she said well, it will be $20 per pair for the anti-glare since I'm sure she uses the computer - you need that then another $20 per pair for scratch resistant, etc. Total was going to be over $200! I just looked at her and said I just can't afford that. I just want the basic glasses.

Well, we ended up getting my 13 year old CHILDREN'S glasses because the total only came to $89.95. Still more than I wanted to pay, but we had to get the glasses. THEN I find out that they won't be ready for 4 days! They don't have a lab and have to send them to another location. I'm ending up having to pick them up at another location in order to get them the next day. I will NEVER go to that location again!

Four (4) years ago we (my husband and I) went to this Eyeglass World for glass'es, had our exame done (NO COMPAINTS THERE), picked out our frames, which no one bothered to tell us what the frame cost, (NO MARKED PRICE), had everything done, got ready to pay, it was over $500.00, HOW STUPID IS THAT!!!!!!!!!!!!!

I swore, no matter what I would never go back there again, however it is/was time for us (my husband and me) to get new glasses. I made an appointment for somewhere else, my husban said he had stopped in and talked to a guy, who said, get buy one pair, get one free. I DID NOT BELEIVE THIS, so I made a phone call to this particular Eyeglass World and asked the followin quesstion's.

IF YOU BUY ONE PAIR FOR $78.00, THE OTHER PAIR SHOULD BE AT NO COST, OTHER THAN THE EXAME.................

When I called and talked to this guy, (which he said today that he was the only man working there) I said I hope you are recording this call, because if you mess me up, you are introuble.

Nest week we will pick up our glasses for the last time ever there, NO MATTER WHAT KIND OF DEAL THEY HAVE

First off when I entered the store, the two people behind the desk were planning their lunch and it took them at least 2 minutes to acknolege i was there. Then while I looked at frames that where diry, and all out of order and off the rack. I noticed the unclean carpet. The whole location seemed to be a mess. While i looked at frames the person who took my insurance infromation was calling for authorization, when i wasnt even sure about buying glasses in the first place. Of course I decided not to buy glasses there. I went to vison works in the mall and bought the same pair of glasses i was looking at eyeglass world for almost half the price.

Purchased 2 pairs of glasses(buy-one get-one) and was told that I will be informed when they were ready for pick-up. Not hearing from them for nearly two weeks I dropped in at the office and received 1 pair and was told, the other had a chip on the lens and had to be returned. After waiting for approx 3 plus weeks, and still no word from them, called the office on 2/23 and was told that they will return my call me within a few minutes. Never heard from them.

Called today 2/24 and was told that the second pair again had a chip and will be returned for replacement, and would take at least a week to re-do and return to them. I asked if a rush could be placed on this as I have waited such a long time and was told by this rude employee that if I want the chipped pair I could come and get it.

I saw a add on TV for 2 for $78.00 Anyway I didn't like those so I chose a pair for $249.00 but after I got home I looked back at the bill an can not see how he bill came to $556.95 and wanted a refund but they wouldn't give me my money back, So what should I do? I will not be doing business with them again. And I call back the very next morning because they said it would be 10 days before they would be back for pick up.

I need the money so that I can go somewhere else for my glasses an my eyes are getting worse. An the longer I weight the worse they are.

My wife had a prescription from EyeQ which she took to Eyeglass World here in Fresno, CA. Two for the price of one advertized.They had what she wanted and they cleared the insurance, paid the co-pay, recieved glasses later and it was done, we thought. Then we were told no two for one with insurance. OK, we let it pass. Now we are getting billed for the total balance as they say the can't locate the insurance carrier. Secure horizons. How tough can it be? This is the second notice after we called the office here and told them to straighten out their own mess.

Do not go here, they just take your money and you have trouble with them ever after. I went to get an eye exam and get glasses, that was 12 days ago and they told me that my glasses would be in 5 that is five days from the day that I went in for my exam. Then I never received a call stating that they messed up on one of the lens, when I called they stated that there was nothing that they could do to compensate me for my trouble and here it is 12 days later and I called again today and they werent sure if my lens had come in, needless to say I will not get a call back from them and I still cant see!

I have been to them to get glasses once before no problem. This time have have made 6 trips at 50 miles a trip which you can see is 300 miles and they are still not right. I ordered the two pairs one free, but not rue they are expensive compare to others. The Eye doctor missed what they called Prism which causes double vision. I went back my charge and prescription were change and still not corrected. To please me they called Todd in on his day off to make me a pair of sunglasses. These were made right in the store. But the others had to be sent out. waited four weeks to get them and still not correct, however the sunglasses are perfect. I can't understand how one can be made on the spot others have to be sent out. Today I am asking for a full refund and I will return the glasses. I would appreciate if you would check into their business dealings. I have decided to go elsewhere.

I too was lured into this store by the Free eye exam and 2 for 1 special. Nearly $700 later I had 2 pairs of glasses that I cannot use. I was told by 3 different employees that I had 60 days to make adjustments.I finally spoke with a manager who told me the TRUTH, that I only had 30 days. Furthermore, I was not informed of the problems that is inherent with no-line bi-focals. I bought the glasses for driving and I do not feel safe enough to wear them.

They refused to give me any refund. Additionally, they did not inform me about the problems that certain curved lenses create. My depth perception has been completely altered and I feel dizzy by wearing them. I can see the branches of a tree 2 miles away, but I trip over a curb under my feet, hardly a sensible solution.

At the end of the eye exam, the doctor will show you how you see now and how you will see after the glasses. After I got these glasses, I could not see anything close to how I was told I would see.

DO NOT USE THIS ESTABLISHMENT UNLESS YOU LIKE BRAIN DAMAGE AND AN EMPTY WALLET.

I paid nearly $700 for 2 pairs of glasses, I can't imagine how much they would have been without the 2 for 1 special.

It appeared that there was competition between the front office staff to get rid of people like me so they could get the next person in the door. There was a heated discussion by the female attendant and the other saleman because she tried to help me but it was her turn to help a glass customer and I heard the guy rudely say to her to bad. Needless to say they are trained to be cut throat and customer service after the sale was non-existant. I asked in they had eyeglass cleaned that would help with fog resistance and again extremeley put out for me even asking.

I have a problem similar to Wayne of Spokane. I purchased UV protection and scratch resistant coating. About 6 months ago The glasses became scratched and it looks like the coating is pealing around the edges. This has not ever happened before with glasses and I have had a number of pairs over the years.

I went to the store and they said my guarantee would cover replacement of the coating for $40. I lhave until March when the 2 year warranty runs out. I am considering getting an eye exam and getting new glasses somewhere else.

I purchased two pair of eyeglasses from the Pittsburgh location (McKinight Road) and have not received them. I've been to the location multiple times, have called repeatedly, and have even spoken with Jessica at the corporate offices. But no one seems willing to give me my glasses, or give me a refund. I'm not trying to get anyone into trouble, I just want my eyeglasses or a refund. Instead, I keep getting bounced around the system, EGW has my money, and I have NOTHING.

I originally purchased my eyeglasses in Oct. 2007. When they arrived, I couldn't see distance clearly, and I certainly couldn't read with them. So, I returned to the store for an adjustment to my prescription. Lori, the manager, kept my 2nd pair at the store and stated she'd wait to see if the new prescription worked. Then, she'd order lenses to fit those frames. It turned out the second prescription was also inadequate, so I then needed to return to the store for a third prescription.

Previously, I had purchased eyeglasses from Eyeglass World, but could not read with them. Since I travel frequently for business, I wasn't able to return to the store for a better prescription. So, instead, I purchased another pair from Lens Crafters while I was in northern VA. I picked up those glasses within an hour, and they worked perfectly. But, when I returned to PA, I decided to give Eyeglass World another try (BIG mistake). At that time, I took responsibility for not returning for an adjustment to my first prescription, and figured that I hadn't given Eyeglass World an opportunity to correct the problem. So, for this second purchase, it was agreed that if the prescription didn't work, I'd return to Eyeglass World and they'd gladly adjustment the lenses so they'd work for me. Of course, I was hoping that the first prescription would be fine, just like it had when I went to Lens Crafters.

When I couldn't see with the first prescription (from the second purchase), I returned to Eyeglass World in-between business trips. When that pair of glasses arrived and they didn't work either, I became frustrated. How many times was I going to have to return before they could get my prescription right? By this time, I'd had 3 prescriptions from Eyeglass World that didn't work. And I had one pair from Lens Crafters that was fine. So, I wore the eyeglasses from Lens Crafters until I could get the time to go to Eyeglass World again, to deal with this problem and get my second pair of eyeglasses.

Instead, I was told that they could not locate my second pair of eyeglasses. The manager would check into it, and get back to me. That never happened, even after repeated phone calls. So I went into the store. Lori said she hadn't gotten the messages, but that she'd look into it and get back to me. In the meantime, I came up with an idea for a prescription (using makeshift glasses) and Lori agreed to order lenses with that prescription and let me know when they arrived. That was a month ago.

At this point, I don't have the first pair, or the second pair, I have nothing. The first pair was returned to the store in mid-December for a corrected prescription and I have not received any word as to when, or if, I will be getting them. Instead, I have been told repeatedly that someone would get back to me, but I have never even received a phone call. I have even called corporate, and they've told me I have to deal with the store. Great customer service, isn't it? The store says it's corporate's policy to not give refunds, corporate says it's their policy to have the store deal with these issues, and I get NOTHING for my money! What a racket.

As far as I know, in most circles, it's considered stealing when someone takes another's money without giving them something in return . . . I might not be able to get my eyeglasses or my money back, but I can at least let others know to BEWARE of doing business with Eyeglass World. From what I can tell, they don't even know what the "right thing" is!

i bought glasses from this store, 2 pair, sale price which was about $50 less than competition. a few months after wearing them, i noticed they are getting really scratched, i called them up and they said they had scratch resistant on them, which I highly doubt.

they said they could put new glasses in there for $40 since I am covered in a warranty but these glasses are so scratched that I really don't think there are any scratch resistant on here at all, they look almost as bad as glasses that i have had for twenty years. I would not shop again at eye glass world for any reason in the future.

i will have to repair these through another company or just buy new ones. I will not give eyeglass world any more of my money

On Saturday Sept 27, 2008, I went into store with my friend who was in need of a eye exam and had insurance benefits. I myself is in the Optical field but my doctors office does not take her insurance and I told her I would accompany her as there are many Optical business that are out there for sales only. Apparantly Eyeglass World is one of them.

Anyways, The office had no one in store (bad sign), so we looked around, no one had greeted us or said one word to us, there were 2 girls at the front desk just talking to each other, 1 of them finally comes over after noticing us looking at them. So my friends gives her the insurance information and the first words out of her mouth was I don't think we take this insurance, but we have a great sale you can use instead So my friends tells her they are providers as Eyeglass World is listed in her provider book, so the girl said she would have to call the insurance for the information,

While we waited over 20 minutes for her to come back, we were lookingat the frames, we sell the exact frames at my store but 10 times cheaper. The sells the frames that are wholesaled at $3.00 to $13.00 dollars to what they call Retail pricing of $139.00 to $329.00. No wonder no one is in the store buying their outragious overpriced frame. Over half the frame are discontinued as well, you wouldn't beable to get parts for them.

So me being in the same field, I just had to ask if they knew if their frames were way redicously over priced and most frames were already discountined. She had no comment for that, So I than asked, What if the frame breaks within 3 months, she told me they would replace the frame for a 20% copay charge. I told her if the frame is a discontined frame (knowing by facts) than what? She said they they would restyle the frame but would have to charge a 20% copay for frame in lens as well. I told her I work in the Optical field, and that would be considered a manufacture defect if frame was to break within the first 3 months, frame is easily returned to manufacture for a full credit, no need for charging for something that the manufacture offers for free.

So buyers beware!!!! stores offering buy one free get the other one or two free are rip offs, they raised the prices of their frames so that all in reality you are paying for the frames, you are not getting them free. Oh, it also turned out that she said my friends insurance was a discount plan (which was a lie to get my friend to purchase their sale). Needless to say, my frind did not buy from there.

false advertisement, bait and switching, telling them their insurance benefits are discount plans and that they would save more money if going by their sales.

I phoned the Melbourne, Florida Eyeglass World on Sept 12, 2008. I told the woman who answered the phones that I had printed their 1 Pair of Glasses Only $29 coupon off their website. I asked her if they had glasses in that price range. She said that there were. I asked if I could come in that afternoon to see them and told her I had my prescription already. She told me to come in anytime and that I didn't need an appointment.

I drove 35 minutes to the Eyeglass World in Melbourne, Florida that afternoon only to find that there were NO eyeglasses in that range! The salesperson took me to a rack marked clearance that was filled with children's frames and told me the $29 frames had to be chosen from this rack but that there weren't any men's frames. I asked her why the coupon said any frame under $79 and she replied that the coupon was only good for clearance frames and there weren't any available.

She did tell me that she could sell me more expensive frames from the clearance rack! I believe this is what is called a bait and switch. Eyeglass World should be ashamed of themselves, especially since I phoned first and asked their salesperson if the glasses were available. I wasted 70 miles of my fuel and time because of their company's dishonest advertising.

On July 22, 2008 I had an eye exam to get new glasses. I considered contacts so the exam was $99.00 instead of the regular price of $45.oo. I accepted this because I thought I might be able to wear contacts. The doctor had me come back on the 4th of August to get my trial contacts to see if my eyes could adjust to them. I was to try them one week.

At the end of the week, August 11th, I returned and decided to go with the regular glasses instead. I decided on the buy 1 get 2 free sale. I told them that I had just had my exam there and it was in there computer that I had it there and that I paid the $99.00 for the exam. They never mentioned the fact that my exam was to be free with the purchase of the glasses. It was on the paper that they sent home with me. I called the store to ask that they refund the price of the exam to my credit card. They refused saying they don't do refunds. I told them I wasn't returning anything for a refund I just wanted the exam price taken off because I wasn't suppose to be charged with it in the first place. The manager got rude and said all he could do is give me a in store credit. I told him I have no reason to have a store credit because I just bought three pairs of glasses and don't see me needing anymore in the next 2 or 3 years.

After paying $373.00 for the glasses, you'd think they could've given me the refund to my credit card like any reputable company. I will never do business with this company again and I will let all of my friends and family know what a ripoff company they are. It's false advertising to put it in the ads and on the papers they give you that the eye exam is free and then still charge you.

02/07 I purchased three pairs of glasses and one pair if contact lens. 07/08 went to eyeglass world to pick up my eyeglass perscription so I could order a pair of glasses, mine were lost. I was refused the right to my perscription. I was told to pay for another eye exam, when it's only been a little over a year ago since my last exam. I was treated very badly and told by law they could'nt give me my perscription.

my husband has cancer. we have no income. he goes to mayo clinic threetimes a week, i drive him and can't see to drive without glasses. without my eyeglass perscription i can't afford to get new glasses.

On June 13, 2008 we chose a frame & ordered glasses for my son, paying $401.00 with a credit card. We were told the glasses would be in in 10 business days & they would call us. After 12 days, I called them. They said the glasses were not in, & it always takes 14 business days. On day 20, I called them again. I was put on hold for 5 minutes the first time, only to have the employee return to the phone, call me by the wrong name, & ask if they were supposed to mail my glasses. After giving her my name again, I was put on hold for 10 minutes, at which point I hung up & called back.

I asked for the manager. I was put on hold for 15 minutes, at which point I hung up & called back. I explained to the employee that I had paid my credit card bill with that $401 charge 2 weeks ago & I needed an explanation as to what was going on. I suggested she put the manager on the phone without putting me on hold. She said that was impossible--she had to put me on hold to put the call through to the manager. She put me on hold for another 10 minutes, at which point I hung up & drove 20 minutes to that store.

The manager, Deborah Reese, was right there by the phone, expecting me. She told me that she just that moment found out from the company making the glasses that they had broken the frames that we had chosen, & they had no others like them. She never offered to find another pair like them, & she was extremely surprised that I expected to get my money back.

As it turns out, the store can accept credit cards, but the machine magically cannot refund credit cards. Only corporate can approve a refund. Of course it takes 3 weeks just to process the request. The manager admitted to me that they had had some serious problems in the store, resulting in the previous manager being fired a week ago for wrongdoing.

So far they still owe me $401.

I came to eyeglass world because they were advertising a buy one get 2 pair freesale. I presented my perscription to the optician ,Jessica who informed me that I could get my glasses and two frames for $ 189.00. I came back a few days later and was again told that same price.

When I decided to order my glasses I found that this price was not for the type of eyeglasses my doctor persribed. I had to pay about another $ 100.00 for the upgrades. Their tactics were obvious. They did everything they could to confuse me concerniing the prices and the so called sale. They charged for everyhting including tinting sunglasses!

They also flat out lied about when the glasses would be ready. I inquired several times how long it would take. I was told at least three times that they would be back in 5 working days. When I called to see if they were in after 8 working days,I was told very rudely that they didn't know who told me that. They wouldn't be in for at least three weeks.

Finally ,after three weeks one set of lenses came in ,but my sunglasses did not. I asked the manager to please check on them. He said he would but never got back to me.I noticed that the perscrition for the glasses was not correct. My eye doctor corrected it and Steven, the store manager told me that they would remake the lenses for free and also change the perscription on the sun glasses since they still hadn't come in . He handed me my paper work and I left unhappy because he couldn't give me a date on when I would finally get my glasses.

Three more weeks passed. I recieved a call that my corrected lensesare ready I inquire about my sun glasses. It turns out that they were never ordered and Mr. L has been fired(the second one to be fired since I began my ordeal with this company).During my chat with the new manager, I realized that Mr L never retuned my original reciept back to me . All I had now was j ust a new reciept for the lenses only showing no balance due.There was no paper work regarding thesunglasses I paid for weeks ago. Now I don't even have proof of my original purchase.

I ask to speak to the manager's boss.She told me that was impossible because he has to use his own cell phone and wouldn't want to be disturbed by customers. The new manager ,Karen just couldn't understand why I was so upset. I told her I would like a refund because all I ve gotten from them are lies and excuses. She told me that she would refund my money,but she forgot to tell me that The refund it would be mailed in two weeks. What are the chances I will see any refund?!

just a heads up. the eyeglass world in columbus ohio is closing on june 28th 2008. they are continuing as business as usual. they are try to sell as many pairs of glasses as possible but the consumer will never get there product. buyers beware of this unethical company

I went in to get a new pair of contacts and eyeglasses. The Dr gave me a "trial" pair because my eye was irritated from my old lenses and he couldnt get a good read on a pair until my eye was better. I couldnt see at all out of the new lenses. The store was short handed and as a result Alandra has very little patience for anyone. She went ahead and charged my care credit account 498 for contacts and glasses assuming I would come back later. Of course knowing I couldnt see (I even told her I couldnt see to sign those charge papers) she had me sign them anyway.

I called back later to explain I couldnt use those contacts for a week because I COULD NOT SEE to even drive. She said come back at 9 the next day and the Dr wuld give me another pne. I showed up at 9 and the Dr was not there but the contact was. It was just as bad as the first so Alandra told me she would talk to the Dr and call me later. By the time she called me back, I had decided that I didnt want to deal with the facility anymore, I wanted to go to a place a little more professional.

At that point I was scared to trust my eyes to unprofessionals. They said they didnt give refunds and refeered my to a customer service number. They of course were not going to refund my money. I had to pay 99 for an eye exam (I did not get a precription) and 35 for a contact fitting fee (even though my contacts do not fit) and I have to go elsewhere for contacts and glasses. They tried to charge me for 3 trial pair of contacts but they ended up taking that off.

All I needed was some new lenses for my existing frames. Paid $188 just for lenses. They call me a week later and tell me they broke my frames. They actually tried to pass it off as my frames being cheap and brittle. They offer for me to come in and pick out a new pair but the ones I had were special ordered through another company. I wanted my original frames but they do not compensate for these types of situations. I didn't want to re-order my frames again and then have them break them again. So, I asked for a refund. It has been a month now and still no refund. I contacted the corporate office and they say 10 to 14 business days. Such a hassle dealing with this business, I recommend avoiding them completely!



This is the sorriest excuse for a company that I have dealt with. I took a pair of frames into Eyeglass World to have the lenses changed to my subscription. We were going on a cruise for our 25th wedding anniversary. This was 04/07. I was told that they would be back in time for me to have them on vacation. May, 07, I was told that they had lost my frames because they had sent them to FLA to have the lenses put in.

Went in there after vacation and was told that they had never found my frames and was told by Heather that I could pick out any pair of frames that I wanted. July of 07, Heather called me that they had found my frames in Knoxville, TN. She them told me that I could come in and they would remeasure my frames and send them off again. Sent them off again and in Sept. 07, I went in to pick up my frames and I couldn't even see out of them. In the meantime Eyeglass World had turned me over my collection for a pair of lenses that I had never received. I talked with Jessica in customer service and asked her what was going on. She was the most rude person that I have had to deal with. What has happened to customer service in this country? I had my lenses marked again and Heather flagged my frames and said that they were not going to remake my lenses again, but they wanted me to pay for a pair of lenses that I did not have. I still don't have my glasses and this is Feb. 08. What is the consumer supposed to do when you have managers that are brain dead about taking care of their customers?

I have a pair of titanium frames that Eyeglass World cannot fix. I have wasted a year of my time fooling with this sorry excuse for a concerned company that needs to shut its doors.

I went into the eyeglass world office today to get my eyes checked for contact lenses. when I walked in the door the receptionist was so nice and courteous. she advised they could get me in to see the doctor right away. the moment I walked into the doctors office he was rude. I have never in my life dealt with anyone this mean and hateful. through the whole exam he said rude things. he asked me if I would like my eyes dilated and I told him no I am driving and I have my children. his reponse was well if you can't see don't blame me. I sort of laughed it off. then my 4 year old child asks him what is your name? the doctor just ignored him and grabbed him by the arm and put him to the side. I wanted to walk out of that office so fast. the exam contiued with much of the same thing.then my 4 year dhild asked another question and the doctor snapped his fingers, my son was so scared he ran out of the office. I paid for my services and now I wonder if the exam was even done correctly. I will be filing a complaint with my insurance company as well. I had an option to buy contact lenses through eyeglass world but declined because of the rude service by the doctor. I will look to other avenues for my family's eyecare needs.

the amount of the refund is 47.70 which is not the point i hust want my money returned to me i should be able to expect it in a reasonable amount of time

I spent over $600 on glasses I cannot wear. I need my money back to be able to go elsewhere and buy glasses that I can see out of.

I have paid $900 for one lens on an old pair of glasses to be fixed. They do not return calls and tell you there isn't any way of checking on the progress of my order.

I purchased three pairs of glasses. One for reading, one for computer use and one with progressive lens. It took six weeks before I got them. They had not called me when ready. I also had gone in three times to see if they were ready. I have both caller ID and voice mail so I would know if they had called. I picked them up three days before I left for a one month vacation. The progressive lens glasses started popping their lens out three times on my trip. One time I had to pay $20 to have them repaired and a lens still popped out later. One lens was lost for two days but finally found on the floor on board the cruise ship. Both lens were scratched due to landing on concrete floors or being stepped on. I had to wear my prescription sun glasses at night so I could see. When I got back home I took them in to have the scratched lens replaced and get reimbursed for my cost to have them fixed. The manager said I would have to pay $86 (my share after their insurance paid them) to have new lens and they could not refund my cost in having them fixed. He said if I had contacted them within 30 days they could have taken care of it. I wasn't here, I was on vacation and certainly did not carry their number with me nor did I expect to have any problems. He implied that I may have mis-treated my glasses and therefore could not help me. How unreasonable can you be? My traveling companion witnessed the problem I was having with my glasses but the manager said that didn't matter to him (implying I was not telling the truth). These glasses have not been resolved, I'm still wearing them scratched.

My computer glasses were the wrong prescription and they are taking care of that problem at no charge, but I still have to wait up to another three weeks before they come back.

I am very dis-satisfied with the company. I'm a professional person and bend over backwards to help a client if there is a problem, even to the point of refunding their money to make them happy even though it wasn't my fault. Public relations is very important and they sure don't seem to care about that aspect.

Scratched lens, repair cost while away.

I work outside I need my transitions the sun hurts my eyes this has caused me much distress and migrains because of my job specifics which is outside work

Ordered a pair of prescription eyeglasses beginning of June 07 and said eyeglasses should arrive in 2 weeks - once they get your money - you are at their mercy. They were quick to take the money - but could never give me a valid reason why the eyeglasses took so long. All I kept hearing was should be here tomorrow - this went on for over two and a half weeks. No real answers... just excuses. Last time I deal with Eyeglass World. Manager(s) always too busy dealing with new clients or eyedoctors to field any calls - oh yes - and when they put you on hold - you might as well take a power nap. I am picking up my eyeglasses today - this ought to be interesting.

I finally did get my refund. But until money is in bank I will not stop the dispute. I am going to report them to the Better Business Bureau

they didn't give refunds because they had already made the more expensive lens that didn't work for me. So, here I am.......paying for the more expensive progressive lens and getting the cheaper lens. So much for their thirty day guarantee. The same thing happened to my daughter and her store in Colorado did give her a refund. Looks like I'm stuck paying for something I didn't get.