Cohen's Fashion Optical

I and my husband bought a pair of Cartier frame with Zeiss lenses on 02/13/2012. They said to wait the most of 10 days. Of course, they did not even bother calling us, we decided to call and see what was going on. Finally, we picked up the glasses and the lenses were messed up. After they sent it back to fix, it came back after a month and the prescription was not good. Here we are at the 3rd month, today is 05/11/12 and they aren't ready. I called myself to find out if they were ready because we are leaving tomorrow for Europe without glasses. What a shame. This company is giving Cartier and Zeiss a very bad name. Sorry to all the people that are and were using this company. Thank you for reading my story.

I was switched to higher-priced glasses and when I wanted my second pair for $99, which they wrote on the back of my prescription, they showed me glasses for $350. When I wanted my $99 glasses, Estelle told me I couldn't have them. I told her the price from what Jeff wrote on the back. I continuously fought. Now, my glasses broke after 3 months and she told me I broke them, I abused them (I did not). They are being fixed. I have no glasses for 4 days, good thing I got a spare pair. I am so mad and I want people to know they're arrogant and bait-and-switch techniques.

On Friday, April 13th 2012 at 8:10 p.m., I went to Cohen's Fashion Optical and purchased glasses. As soon as the order went through, my wife walked into the store and argued with me because she thought the order was incorrectly processed and I was being charged too much. We told the salesperson we no longer wanted the order. She would not stop it because the order had already gone through and they could not stop it. I would have to speak to the manager. The manager was not there at the time. They told me to call Saturday morning for her.

I called the store at approximately 9:45 a.m. on Saturday and they told me to call back at 10 a.m. The woman was yelling at me saying that they were not yet open. All these phone calls are recorded on my cellular. I called back at approximately 10:05 a.m. and the saleswoman was arguing with me I could not cancel the order because it went through already. The manager again was not in. In the meantime, the day before she told me the manager would be there around 10 a.m.

I called another Cohen's Optical on Hylan Blvd. (718-979-2220) and spoke to their manager. She told me that she had nothing to do with the store in the mall. They told me to call the main manager at **. I called and left a message and nobody has gotten back to me. I called back to the Cohen's in the mall asking for the manager and they told me she would be there after 12 p.m. In the meantime, the woman who took the order down told me that the glasses are over $650.00 and my insurance would pay $375.00, in addition to my $374.00. It was a custom order and could not be stopped.

I called my bank Chase and they told me that they can't dispute the amount because the charges didn't go through yet. I drove to Chase Bank on Richmond Ave. in the Staten Island Mall. I spoke to ** at approximately 11:44 a.m. on April 14th 2012. He brought my account up on the computer and told me he can't dispute it until charges hit my account. After the money is withdrawn from my account, he can then dispute it and money will go back to my account within 24 hours.

I went back to Cohen's at approximately 12:18 p.m., the manager still was not there. I went back after 1 p.m. and still no manager. I wasted most of my entire day disputing the order. I finally spoke to the manager at approximately 2 p.m. and she told me that the glasses were finished already. She said that I lost my $200.00 down payment. I spoke to my insurance carrier and they told me there was no way they would pay $375.00 for glasses for me. I am entitled to one pair of glasses every year for approximately $150.00.

Cohen's Optical overcharged me and tried to force the order on me. I think, legally speaking, that I have the right to withdraw from a contract within 24 hours. These people didn't even give me 45 minutes because I went there at 8:10 p.m. and I went back at approximately 8:45 p.m. I can buy similar glasses from another store for $150.00 including my insurance. I think I am entitled to a full refund. I forgot to mention all these phone call times are recorded inside my cellular.

In the meantime, the woman from the day before told me it would take a week to 10 days for the glasses to be ready. How is it possible for the glasses to be ready in less than 14 hours when you tell a client 7 to 10 days? I hope my above testimony will help for disputing the charges.

On October 29, 2010, I paid $550.00 for a pair of eyeglasses. I believe it took a couple of weeks to get them. So let's say I have them since the middle of November 2010. Around March 2, 2012, I noticed that there was a crack in the glass by the edge of the frame.

On March 9, 2012, I went back to the store and spoke to Glenn. I told him I was very disappointed that the lens was cracked. I have owned tons of glasses in my life time and still have glasses that are at least 10 years old and not once did the lenses crack. They get scratches but never cracks. He said that the warranty was only for a year. So this was about 4 months passed the warranty period. He told me that the frames were bent and said he could fix them but could not do anything about the crack in the lens.

When I got home I realized that when he fooled around with my frame. He actually made the crack a lot bigger and the other lens is starting to crack as well. I have not worn the glasses since he touched them. I would like a full refund because I feel that there is a defect in the glass.

On October 07, 2011, I ordered Cartier eyeglasses, serial #5007120, costing U$1050.00 dollars. I chose it because, Vicky (salesperson) explained to me that the brand had a life-time guarantee, it is made in gold and I can pay in 12 months. The item was delivered on October 14.

When I read the guarantee in my house is all different. I went back to the store on October 20 to return the item, but other Spanish lady explained to me in Spanish the same thing about the Cartier guarantee. On October 21, I went to Cartier boutique, located at 2E 653 5th Ave., NY, NY, to register and confirm my eyeglasses guarantee. I discovered that my item can not be guarantied for them. On October 22, I have returned the Cartier eyeglasses and I want a full refund to my Care credit account.

I purchased a prescription glasses that were damaged and so we returned them. We were told by Marisol that she will call once the glasses were ready but we never got a call from her.

We have been disputing this for about a year and they aren't willing to help us. Also they are now claiming that we were supposed to call them. Now we are being harassed by the credit card company they utilized for about $850 for something we don't have. We have disputed this with the Credit Care (the company they use for credit) and with the main office. I have been trying to explain to them how we are supposed to pay for something we never received. Also they have a store policy that if we are satisfied with the product we can get a store credit.

They claimed the merchandise was ready and that we were supposed to call them but my mother and I were in the store when Marisol stated she would call me and took down my contact information. My mother called to ask what happened and she didn't respond.

On March 21 2010, Cohen's optical of Staten Island, charged $837 on my Amex card. In less than 1 hour my husband called the store to cancel but they refused to refund the money. My husband disputed the charges and sued for a refund but their position were, only store credit. Now I'm willing to accept the store credit. They are not returning my calls, or made any contacts. Their positions as always (**) we will keep $837 of your money. They only talk the talk about store credit when a third party is involved; only to secure keeping my $837.

I spoke to my attorney about it. He said my husband cannot sue them for the $837. Because he was never part of the transaction it was not winnable from the second he filed. I'm willing to accept the store credit but if I go to court. It will be a sued for the money and court expenses. I will not accept arbitration, this time around. I'll be prepared and will have witnesses; one of them is a former employee of Cohen's fashion optical.

I went to Cohen's Fashion Optical to purchase two sets of eyeglasses, one for my wife and another for my self on March 11, 2010. I made a downpayment of $275 and $250 on each set of eyeglasses. I was informed that the glasses would be ready in 7 days and that I would be contacted upon their arrival. On March 20, I called Cohen's and inquired about the status of the glasses. Since my wife and I were leaving town and we felt like we were being misled by Cohen's, I informed the manager I wanted to cancel both orders.

The manager informed that Cohen's has a no cancellation policy. I was informed that my eyeglasses were ready for pickup and that I would be informed when the other arrives. I called Chase credit card to stop payment, who credited my account. I later went to another eyeglass store and purchased eyeglasses for my spouse and I.

At that point, I found out that Cohen's billed me for eyeglass service that was covered by my insurance. Three weeks later, Chase re-billed me for the charges, stating Cohen's would not refund the money. I was contacted on April 7 that the second set of eyeglasses was ready, and I informed them I requested the order cancelled.

I went to Cohen's two weeks later to debate the charge, but I only receive a store credit for eyeglasses I never received. As of today, I have a store credit for a total of $525 to purchase eyeglasses for Cohen's that I don't need. Currently, I live on a tight budget, where my income has decreased over the last six months; and my spouse works in an industry (Real Estate Sales) that is not doing so well.