Complain about a product or service

Bausch & Lomb

Marina of Brooklyn, NY September 18, 2008

I am writing about deceptive and environmentally irresponsible packing by the Bausch and Lomb product Boston One-Step Liquid Enzymatic Cleaner.

For a number of years, this product has been sold in a small squeeze bottle containing 5 ml of liquid for self-dispensing; retail price in Brooklyn NY at Rite-Aid was 11.99 per bottle. (FYI--this equates to approx 70/oz.)

Recently, this produce has new package in one-use only plastic vials, with each box containing 12 applications. Total volume, as stated on the box is 3 ml. (a 40% reduction) retailing for the same price of 11.99.

Not only is this price increase (disguised as new packaging) outrageous and deceptive, but it is environmentally destructive, since each application is encased in plastic applicators for I expect to be about 4 drops of liquid (the ratio of plastic to liquid boggles the mind).

Julie of San Francisco, CA January 9, 2008

I contracted a corneal eye infection during use of Bausch & Lomb ReNu with Moistureloc.

I had to undergo severe treatment under the care of a cornea specialist. I missed work during treatment and now suffer from permanent scarring and changed vision due to the infection.

Kfir of Stanford, CA May 27, 2007

I developed a nasty eye infection from contact lens use over 3 years ago. I wore two-week contact lenses for 3 weeks, and immediately afterwards experienced a burning sensation when trying to put any contacts in my eyes. I have had really dry eyes for 3 years, continuous puss buildup, and general discomfort.

My eye problem prevents me from living a normal life. I cannot even quantify the negative effects this infection has had on my life. It affects me every minute of every day and quite frankly, is unbearable.

Vickie of Paris, TX August 4, 2006

Around the time the news hit the air ways about the renu comfort solution I had been having problems with my left eye burning, tearing up & generally hurting. I had to take my contacts out due to all the symptoms. One morning I looked down below my bottom eyelid to see a pussy place. I called & immediately made an eye appointment with a eye specialist. It was around the end of June 2006. I had just gotten a new prescription for ACUVUE 2 contact lens in April 2006. The eye doctor said I had a staph infection in my eye. He gave me an antiobiotic cream & I had to use hot towels on my eyes & clean my eyelids 3 times daily & insert the antiobiotic cream.

Today is the first time I have been able to wear my contacts without pain. I immediately threw away the renu solution when I heard the reports & bought optifree express lens lotions. the optifree express lotion is what I am currently wearing. I don't feel like my eyes are going to do that well because they are currently very dry for some reason & I am not seeing as well out of my contacts as I did before I got the eye infection. I have worn contacts since I was 16 years old & I am currently 53 years of age & in all that time this is the first time I have ever had an eye infection.

I bought 1 year of contact lenses in April 2006 but I don't know yet if I will be able to use them. I had to go to the eye doctor & pay for that visit & will have at least one if not 2 more visits, who knows! I had also bought some glasses in April to see far away & I have to take them off for close up. I am not able to see as clearly out of them as I did before I got the eye infection. I don't know yet if I will have to get a different prescription for my glasses & or my contacts.I don't know if I will ever be able to wear contacts again. Only time will tell at this point.

Vickie of Paris, TX August 4, 2006

Around the time the news hit the air ways about the renu comfort solution I had been having problems with my left eye burning, tearing up & generally hurting. I had to take my contacts out due to all the symptoms. One moring I looked down below my bottom eyelid to see a pussy place. I called & immediately made an eye appointment with a eye specialist. It was around the end of June 2006. I had just gotten a new prescription for ACUVUE 2 contact lens in April 2006.

The eye doctor said I had a staph infection in my eye. He gave me an antiobiotic cream & I had to use hot towels on my eyes & clean my eyelids 3 times daily & insert the antiobiotic cream. I haven't had a chance due to other healt problems & Dr appointments to get back with him but I DO HAVE AN APPOINTMENT with him in early September. Today is the first time I have been able to wear my contacts without pain.

I immediately threw away the renu solution when I heard the reports & bought optifree express lens lotions. I don't feel like my eyes are going to do that well because they are currently very dry for some reason & I am not seeing as well out of my contacts as I did before I got the eye infection.

April of Mays Landing, NJ April 19, 2006

I went to my eye doctor for a routine eye exam.  I wear contracts and was given my exam and prescription and given the MoistureLoc as a complimentary sample.  I used and continued to buy and received samples and used the product until I heard the news about the link to eye infections. 

Within two weeks after using the product, my eyes started to water uncontrollably.  They sting and had discharge, my vision was blurred and it felt like there was a haze over my eyes and that there was dirt in them.  They were very sensitive to light and I felt severe pressure in the back of my eye along with shooting pains.  I may over eight trips to the family docgtor and eye doctors over the coming months and was given numerous prescriptions from antibiotics to steroids to correct my eye problem.

The doctors could not tell me what was wrong.  Now all this news has come out about the other people who had the exact same problems I had and the product is being pulled from the shelf.  I even have six empty bottles that I never threw away. 

I will be visiting the family doctor and eye doctor tomorrow and demand they give me the proper medicine to treat this fungal infecton that I have had for over a year now. 

Geraldine of Smyrna, GA April 17, 2006

My eyes have burnt and I have had infections ever since I used the product.  I have bubbles on my eye.  I can't see well.  I am almost blind.

Pam of Clarks Summit, PA April 17, 2006

My daughter recently got her first pair of contact lenses and the Dr. gave her Renu moisture loc solution. In the second week of use she woke up one morning and one of her eyelids was so swollen her eye did not open.

Jim of Baltimore, MD April 17, 2006

I have been using B&L lens cleaner ReNu with Moistureloc for over a year. During that time I experienced 3 minor eye infections (itching, redness, green gunk, etc). They seemed to be random and when they occurred, I stopped wearing my contacts for 4-5 days, soaked my bad eye with cool compresses and eventually the infection went away.

As soon as I read the news about the B&L problems, I took my remaining product back to the store and they gave me a refund. Not financially hurt, but curious as to how many of these minor infections may have gone unreported.

Cynthia of Yukon, OK April 17, 2006

While using this product my eyes were always red and hurt.  It seemed like my lenses were never clean and felt sticky.

After switching products all of my problems went away.

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