Bausch & Lomb

I have been wearing contacts for many, many years, and never experienced a problem with blurriness, dry eyes, and itching, until I started using the Bio True Multipurpose solution. This stuff is horrible. Do not continue to use, unless you would like to experience eye problems. Just the other day, the lens stuck to my eye, and pulled apart, damaging my eye. It cost me $250.00 in medical bills.

I have worn contacts for over 45 years and I even still have my original Bausch and Lomb hard tinted lenses. For the past two years, B&L has offered a rebate on their contacts. Last year, it took 6 months to get my rebate after sending in the required info three times. This year, I sent the box tops with the UPC codes, their rebate form, the payment to my doctor, and the payment to B&L for the contacts, only to get a letter stating there was something wrong with one of the UPCs. I wrote them back, sending all the info again plus copying all sides of their box to show that UPCs were not hidden somewhere else. Three months later after I had not heard from them again, I e-mailed them to which their response was I did not send in the correct UPCs again. Of course, I can't respond to that e-mail as it does not accept incoming mail. I have spent more on ink, paper, postage and time than the stupid rebate. B&L has lost a customer. My rating would be a -5, but you made me give them a 1. They called me a liar. I will not purchase from them again.

Biotrue contact solution made my new contact lenses bleary and put a film on the lens itself. Terrible stuff. I would not recommend it to family or friends. The film was so bad on the lenses and bleary that I had to throw the lenses out. They were completely no good as I could see out of them at all. The lenses I wear are not cheap, so I am now out $174 of lenses for trying Biotrue. I would like some kind of compensation for my loss.

It is with great regret and displeasure that I have to bring to your attention my recent horrifying experience with my Bausch&Lomb Softlens 59. I have been using Bausch and Lomb contact lenses for a long time now. Recently, I opened the pack of (6 Soft Contact Lenses) monthly disposable lens, and the first pair caused unbearable irritation in my eyes, and I was shocked to find out that when I took them out, one of the lens was torn. Thankfully, the first time there wasn't much harm caused to my eyes.

The second pair too, did not feel comfortable and also did not last for much long. Similarly, the third and the fourth pair of lenses were found torn and there were tiny dots in them. I am in no mood to give you all the vivid details now, not to mention all the trouble I had to go thorough amidst having to attend courts and managing a lot of reading without the lenses. Initially I thought that it might have been for some other unknown reason, but then all the five lenses were found defective successively, and right now I'm using the sixth pair of lens which is also showing tiny tearings at the edges of the lens.

So it's now doubtless that the lens that I got were indeed defective. I request the concerned authorities to take some action regarding my agony as soon as possible. Please do replace the lenses and prevent any further mental torture to me! Please take immediate action in this regard and consider this complaint of an urgent nature, in order to prevent any further trouble to both of us!

I used the Bausch & Lomb Easy Sept Peroxide Solution and was unhappy with the reaction that happened to my eyes. I have been a contact lens user for over ten years. Never have I have the awful and painful reaction to my eye as I had with this solution. Not until I read the 'small print' on the back did I realize that you could not sterilize your contact lens instantly. I realize because you have put this in 'small print', this enables you to be safe from any complaints or law suits. But I am extremely angry and upset by the awful side effects caused to me when I used this solution. I would encourage you to make it clear on the front of the label in the future, as I could not see out of my left eye for two days. I will be going to the press with this complaint in the next week. I feel I should warn others about how it is misleading and how the small print on the back should be a warning on the front.

I have been using and handling my contact lenses for the past one year. And I am well aware of how to take care of my eyes in the form of contact lenses.

I opened a new set of monthly disposable lenses and wore them. After a while, I started feeling some irritation in my left eye. I removed the lens, cleaned it again and wore it. After a while, it started hurting as if some sharp edge was piercing my eye. Again I attempted to remove the lens and a small piece of lens came out, then the bigger portion came out broken.

This was astonishing. How could the lens tear in my eye, when twice I placed on my cornea so carefully? Above all, I injured my lower eyelid. It is swollen and blackened. I immediately went to an eye specialist and now my eye is under treatment.

I definitely expect a reimbursement or a replacement of my lens. For information, these lenses were purchased just a month ago, in August 2011 on the first week. I look forward to a quick response.

I purchased eye drops for re-wetting and putting in my contact lenses. The drops are in the "same" little bottle at the same price.

I opened the bottle, noticed a red cap, but since I did not have visual assistance from glasses or contacts, I did not read the warning.

The drops are concentrated protein removers and very strong solution. I burned my eye and immediately rinsed with water. However, the eye is so swollen and red, I must go to the ophthalmologist to have him determine a course of action.

I contacted B&L and was told that I should have read the teeny-weeny fine print on the bottle and not to wear contacts for a few days due to the burn.

Do we put clorox in the same bottle as coke? Would fine print exonerate the liability of the manufacturer of such products? I may be affected long term. Who knows? My eye is on fire and it is not comfortable!

This travesty must be made public. My children wear contacts. My friends wear contacts. This is dangerous and a very innocent purchasing mistake.

On April 25 2011, I woke up with bad eye irritation and thought I must have pink eye, due to stinging, watery eyes, along with vision issues. Obviously, as I wear contacts,so I took them back out and stayed home from work. Next morning, my eyes weren't crusty so I thought maybe it was allergies and put in contacts. They were in the multi-purpose solution and went on to work. On the way there, my eyes were literally getting worse by the minute. They were hazy and painful, like something was in them that I couldn't get out. The sun seemed so bright, it was bad. I work an hour from home. Finally after the drive, problem just worsened. I work in a medical office and I had my boss look at it. It didn't appear to be anything he could see. I worked for the day somehow pushed through.

I went straight to the ophthalmologist and was diagnosed with corneal edema vision loss, My sight was 20/400. Five appointments later and 30 days I am still out of work and have not scheduled to see cornea specialist. I have seen 3 doctors so far and 1 more coming up. Keratitis was the next diagnosis after edema went down. Symptoms went away but vision was still wrong. The only solution I use is ReNu multi-purpose. I was unaware of recalls. I have my bottle, taking it with me to eye hospital when I go.

I am only 30 and if a suit comes from this company, I would like to be placed in suit. If other people have had this happen please write. I might have permanent corneal damage, vision impairment, and I was also diagnosed with keratitis during this time. To any one who wants to know, it just came on out of nowhere, losing your sight is scary especially with no warning. If it so happens to be from a product marketed specifically for my eyes, I will be sick!

I have been using Bausch & Lomb non-disposable lens for the past 10 or more years in India. Recently when I moved to Muscat, I placed an order for a pair of Bausch & Lomb lens with Ridhwan Optical in Qurum. Close to about 2 months of use, I opened the lens box to find one day that my left-eye lens was torn. I was verbally promised a one-year warranty at the time of purchase by the optician.

When I took the lens to them, they refused to replace the defective lens. They have told me that they will check with Bausch& Lomb and get back to me in a week. It is about 3 weeks now and I still haven't heard anything from them. I have been using contact lenses for many years and I am well aware how to handle and maintain them.

I refuse to believe that the lens was torn because of my mishandling. I somehow even doubt that the opticians have given me a pair of disposable lenses, when I had actually asked for non-disposable ones, or they were actually defective. I have provided the name and number of the optical shop and sincerely hope that B&L will be able to address my concern, and provide me with a new of lenses, or a reimbursement. While there are other optical shops providing free replacements up to 6 months, I hope other optical like Ridhwan follow the same.

I used Target Brand P and UP Multipurpose Contact Solution for the first time and had immediate acute burning sensation and my eyes watered continually for six hours. I visited emergency and ophthalmologist. The doctors confirmed burn on upper eyelids.

I missed several days of work and damages include custom-made lenses, pain, etc.

Bausch & Lomb was one of two pharmaceuticals companies that produced a medicine called Desmopressin Acetate for which I must take for the rest of my life due to a rare form of diabetes called Diabetes Insipidis. I never preferred Bausch & Lombs nasal spray. It has a funny after taste. My brand of choice was from Apotex. This month when I went to refill my prescription, I was told Bausch and Lomb bought Apotex and would be the only company producing this drug now, and they raised my prescription (which I could hardly afford) from 62.00 to $92.00! Come on, Bausch and Lomb. That's a terrible thing to do to the public! You went up $30.00 in one month just because you can! You're the only ones producing this product now and I have no other choice. Shame on you!

I purchased a bottle of Bausch & Lomb Simplus Multi-Action Solution and it came out of the bottle as a thick, gooey substance. I went and purchased a new bottle of solution, CVS multi-purpose solution. But today, I had to throw the contacts out of the window while driving home from work because my eyes were burning so much. Am I in any kind of trouble? I also have sleep build-up on my eyes which I never get. If there's a lawsuit against them, I would like to join it and I still have the bottle for evidence. Any suggestions on what to watch for with my eyes? My eyes are still hurting, I'm afraid of what might happen to my vision. Are there any stories of people going blind?

My husband and I started using the "new" Bio True contact lens solution by Bausch and Lomb. The solution initially is fine, and contacts seemed cleaner. However, after several weeks of using this solution, both my husband and me, have been experiencing blurred vision. We notice that at times after cleaning lenses repeatedly, and putting them back in, we are still experiencing blurred vision. We have also put in new contacts to perhaps correct this problem, however, it has not helped. Subsequently, we will stop using this product. Thank You.

I recently purchased a bottle of ReNu Multipurpose Lens Solution, called "Fresh". I opened the brand new, sealed box and bottle of the product one on Saturday morning. I used the solution as I was putting in a new pair of prescription contact lens. I placed them in my eyes without any trouble. Later that same evening, I started to feel like I was coming down with something. My eyes were slightly burning and I suspected I was coming down with a fever. I took out my contact lens and took my temperature, it was a normal 96.8. The following 3 days, my eyes continued to burn and itch. I tried to refrain from rubbing them, which was hard since they felt like there was sand or grit in them.

The incident came to a head on Wednesday evening, when my eyes began to burn so severely that at one point, I could no longer open my eyes. When I tried to concentrate on opening my eyes, the burning pain in both eyes would not allow it to happen. Never in my life had I experienced anything like it before. It was terrifying. I wanted someone to take me to the hospital emergency room. My husband suggested I try taking some pain reliever and he would take me the following morning. After about 30 minutes of severe pain, I finally slept. I went to the Ophthalmologist the next day and explained my symptoms. He examined my eyes and was able to see some pitting on the surface of both of my corneas. He provided me with some lubricating eye gel and advised me to return if the problem persisted after 2 days.

Thankfully, the eye gel he provided did offer relief. But I suspect the ReNu Multipurpose Lens Solution. When I googled the ReNu product, it appears that there are other people who have experienced problems with this product. If there is a class action lawsuit against Bausch & Lomb for their ReNu product, I want my name to be added to the suit. Thank you for listening to my story.

I am writing to file a complaint regarding your Bausch & Lomb contact solution. I am a contact lens wearer and have used Bausch & Lomb Boston contact solution for many years. I contacted a bad fusarium fungal infection in my left eye which has left permanent scarring and vision loss. I am contacting you for two reasons: 1) I did use Renu twice in the weeks prior to the infection; and 2) more importantly the Boston Solution was manufactured in the same plant as the Renu solution which was recalled.

Fusarium eye infections are relatively rare and I am confident that my infection was related to the Bausch & Lomb contact solution that I used. I am a professor and mother of three and spent many months unable to work as a result of the infection and also have now experienced permanent problems working and functioning at the level I did prior to the eyesight loss.

I am writing about deceptive and environmentally irresponsible packing by the Bausch and Lomb product Boston One-Step Liquid Enzymatic Cleaner.

For a number of years, this product has been sold in a small squeeze bottle containing 5 ml of liquid for self-dispensing; retail price in Brooklyn NY at Rite-Aid was $11.99 per bottle. (FYI--this equates to approx $70/oz.)

Recently, this produce has new package in one-use only plastic vials, with each box containing 12 applications. Total volume, as stated on the box is 3 ml. (a 40% reduction) retailing for the same price of $11.99.

Not only is this price increase (disguised as new packaging) outrageous and deceptive, but it is environmentally destructive, since each application is encased in plastic applicators for I expect to be about 4 drops of liquid (the ratio of plastic to liquid boggles the mind).

I contracted a corneal eye infection during use of Bausch & Lomb ReNu with Moistureloc.

I had to undergo severe treatment under the care of a cornea specialist. I missed work during treatment and now suffer from permanent scarring and changed vision due to the infection.

My eye problem prevents me from living a normal life. I cannot even quantify the negative effects this infection has had on my life. It affects me every minute of every day and quite frankly, is unbearable.

Around the time the news hit the air ways about the renu comfort solution I had been having problems with my left eye burning, tearing up & generally hurting. I had to take my contacts out due to all the symptoms. One morning I looked down below my bottom eyelid to see a ***** place. I called & immediately made an eye appointment with a eye specialist. It was around the end of June 2006. I had just gotten a new prescription for ACUVUE 2 contact lens in April 2006. The eye doctor said I had a staph infection in my eye. He gave me an antiobiotic cream & I had to use hot towels on my eyes & clean my eyelids 3 times daily & insert the antiobiotic cream.

Today is the first time I have been able to wear my contacts without pain. I immediately threw away the renu solution when I heard the reports & bought optifree express lens lotions. the optifree express lotion is what I am currently wearing. I don't feel like my eyes are going to do that well because they are currently very dry for some reason & I am not seeing as well out of my contacts as I did before I got the eye infection. I have worn contacts since I was 16 years old & I am currently 53 years of age & in all that time this is the first time I have ever had an eye infection.

I bought 1 year of contact lenses in April 2006 but I don't know yet if I will be able to use them. I had to go to the eye doctor & pay for that visit & will have at least one if not 2 more visits, who knows! I had also bought some glasses in April to see far away & I have to take them off for close up. I am not able to see as clearly out of them as I did before I got the eye infection. I don't know yet if I will have to get a different prescription for my glasses & or my contacts.I don't know if I will ever be able to wear contacts again. Only time will tell at this point.

Around the time the news hit the air ways about the renu comfort solution I had been having problems with my left eye burning, tearing up & generally hurting. I had to take my contacts out due to all the symptoms. One moring I looked down below my bottom eyelid to see a ***** place. I called & immediately made an eye appointment with a eye specialist. It was around the end of June 2006. I had just gotten a new prescription for ACUVUE 2 contact lens in April 2006.

The eye doctor said I had a staph infection in my eye. He gave me an antiobiotic cream & I had to use hot towels on my eyes & clean my eyelids 3 times daily & insert the antiobiotic cream. I haven't had a chance due to other healt problems & Dr appointments to get back with him but I DO HAVE AN APPOINTMENT with him in early September. Today is the first time I have been able to wear my contacts without pain.

I immediately threw away the renu solution when I heard the reports & bought optifree express lens lotions. I don't feel like my eyes are going to do that well because they are currently very dry for some reason & I am not seeing as well out of my contacts as I did before I got the eye infection.

I went to my eye doctor for a routine eye exam. I wear contracts and was given my exam and prescription and given the MoistureLoc as a complimentary sample. I used and continued to buy and received samples and used the product until I heard the news about the link to eye infections.

Within two weeks after using the product, my eyes started to water uncontrollably. They sting and had discharge, my vision was blurred and it felt like there was a haze over my eyes and that there was dirt in them. They were very sensitive to light and I felt severe pressure in the back of my eye along with shooting pains. I may over eight trips to the family docgtor and eye doctors over the coming months and was given numerous prescriptions from antibiotics to steroids to correct my eye problem.

The doctors could not tell me what was wrong. Now all this news has come out about the other people who had the exact same problems I had and the product is being pulled from the shelf. I even have six empty bottles that I never threw away.

I will be visiting the family doctor and eye doctor tomorrow and demand they give me the proper medicine to treat this fungal infecton that I have had for over a year now.

My eyes have burnt and I have had infections ever since I used the product. I have bubbles on my eye. I can't see well. I am almost blind.

My daughter recently got her first pair of contact lenses and the Dr. gave her Renu moisture loc solution. In the second week of use she woke up one morning and one of her eyelids was so swollen her eye did not open.

I have been using B&L lens cleaner ReNu with Moistureloc for over a year. During that time I experienced 3 minor eye infections (itching, redness, green gunk, etc). They seemed to be random and when they occurred, I stopped wearing my contacts for 4-5 days, soaked my bad eye with cool compresses and eventually the infection went away.

As soon as I read the news about the B&L problems, I took my remaining product back to the store and they gave me a refund. Not financially hurt, but curious as to how many of these minor infections may have gone unreported.

While using this product my eyes were always red and hurt. It seemed like my lenses were never clean and felt sticky.

After switching products all of my problems went away.

I had an eye infection that was treated at doctor's office. The product was ReNu with Moisture Lock.

Discovered fungus in my eye due to the contact solution.

Itchy, red eye with fungus.