America's Best Contacts and Eyeglasses

I ordered sunglasses from your Deptford, NJ store. They were the wrong frame but the right colored lenses. I had to select new frames. I went back and was given the right frame but wrong colored lenses. I was told tint could be done in a few hours. I asked for a complete refund. I have been a customer of yours for a long time. I research my purchases. You are the only company that has fantastic prices and quality. I cannot afford $300 sunglasses like your competitor's offer. I feel that because of all my aggravation, you should compensate me in some way. I still need prescription glasses and I only want to shop in your store. Thank you.

They advertised two pairs for $69.99 including eye exam. This is my second time dealing with this company but never again. I ended up paying over $200 for my glasses. What they don't tell you is you have to pay for both pair of glasses until the end. I'm going to try to get my money back and go elsewhere. I wish they would stop their advertisement. It's so false.

I had read all of the negative reviews, but found positive ones as well. From the moment I walked in the door, the employees were friendly and positive. I believe every person working (4 or 5, I can't be sure) made a point to say hello to me or to ask if I had been waited on. The doctor was very thorough and friendly. The costs that were covered under the "two for deal" were explained very clearly to me as well as the ones that were not covered. I knew right away I would have to pay the extra for the poly lenses as my prescription was very strong. I was not charged hidden fees or given any misleading information. I had a very positive experience! In fact, I took my son back a couple of weeks later and just received the call his glasses are in as well. I was very pleased with the Portage, MI location. Thank you so much and I will most definitely recommend them!

Very angry and dissatisfied! I have been a customer for twelve years, and also my two children. I have had the most dissatisfied experience with the Dalton, GA store. I had a visit on March 19 2012, they promise your glasses seven to ten business days. I had a regular pair made. And this year, they are advertising Ray Ban so I went with a pair of those also. So to say, I didn't get the regular pair for two and half weeks and still have not received the sunglasses that they have been paid for two months for.

I have called more times than I can say. They put you on hold for long periods of time, and don't even call you back than they say they will. I even spoke to the area manager and still no glasses. I talked to a manager two weeks ago and she said if the Midwest Lab could not make the glasses that they would credit my card back, and she would give me a call back. Well, no call back. So I called today and no glasses and I haven't even received the credit of $380.00 back. So, yes I'm angry and I am disputing the charge to the card. I would never use America's Best even and I would never tell someone to ever. I think they are false advertising and I'm one step from calling the Better Business Bureau.

I have purchased glasses from America's Best twice, and in both cases, the screws keep falling out and I've had to pay $5.00 each time that the screws fell out to the local eye glass shop. I don't like going downtown, so I use the shop that is in walking distance to replace the screws. They are cheap, and since I'm on disability, I can't afford to go to a real optometrist. Even so, if I pay a cheap price from someone who calls their selves America's Best, then I expect them to supply me with a good product. I can't see up close, and the frames continually fall out due to the screws falling out of the frames. I just want a product that works properly as they advertise. Right now, I'm using drug store-bought glasses in order to see, as I am too broke to pay $5.00 until the third of the month when I get paid again.

First, the glasses were burning and making my eyes blurry. But then after only 2 weeks, the screw fell out and I went back to have it fixed. At that time, I told the girl they bothered my eyes. When I went home, I got out the other pair and tried them. They did not bother my eyes. So I looked and the first ones looked like they were double cut at the bifocal line.

So I went back to show them it was defective. The second pair was good. The associate told me they were not under warranty. They looked like double cut at the line. Then she proceeded to tell me that the day before when she repaired the screw, the glasses were not like that. I said, "What are you implying?" Then I said, "You better fix them after only 2 weeks or I would call the BBB."

Can you imagine that she was suggesting that I had cut or something to the lens? I am almost 80 years old. How in the world could I cut the lens? I was so angry at her for implying fraud. I am probably one of the most honest persons she will ever meet. This was in Avondale, AZ at 99th Ave. She's a blonde woman, who needs to learn how to treat customers, especially since I have been using America's Best since the 80's. When I find out her name, it will be posted big time.

I went to the store to pick up my glasses & contacts. I got my contacts then when I got my glasses, I put them on & the right eye was the right script, the left eye was wrong. When I told the tech that the script was wrong, he told me to hold on & he would check, like I didn't know what I was talking about. He looked at my paperwork & then came back & told me that it indeed was the wrong script. Then he told me that it would be another 7 days. I am still in the process of waiting for my glasses. I hope that my problem will get solved & not turn out like the others that I have read on this site. Had I read these before, I wouldn't have even gone to this place. I live 45 minutes away from this store & what I thought I would save by going to this store is turning out to be not so much of a savings. I will make a 3rd trip to Saginaw when the glasses come back. Hopefully that will be it.

First call was, "can you hold a minute", that turned into 6 minutes. I hung up, called back. Apologies out the ** takes information, needs to switch to another computer, again, "can you hold a minute", turns into 5 minutes. I called back again, complained, just trying to order lenses. I asked, "Is there a better time to call?" No, again, information taken, apology out the **. I really feel there, not sorry, just standard phrase. I know the drill, they won't give lenses if you have been there in a year. All of my information should be in your system. Asked if they call my number, I said "yes". She gave me the number and it was wrong, but every time I go in for a check up, I need to update my information but evidently the information is not placed in your system. Please help me understand why it is so hard to do this and I have been a customer for at least 20 years. Tell me why I should not take my business elsewhere and please do not give a statement saying "I apologize" because they are just words with no meaning. It is like it is scripted.

I went to AB because of their ad that states 2 pair for $99. Well, I ended up paying almost $500 for two pairs. At that price, you would think you would get high quality eye glasses. One year later, however, the non-reflective coating started to come off leaving a dull film on the lenses, making it difficult to see. I took them in and they did replace the lenses for free because they were still under warranty. At that time, I told the person helping me not to have the non-reflective coating put on the new lenses.

She assured me that they would not put it on and I took her at her word. Well, here it is a year later and the lenses are cloudy again, so I took them back to AB and was told they would not correct their mistake. If I wanted, I could schedule an eye exam and have the lenses replaced for $245. I have always taken very good care of my glasses. I used the cleaner and cloth they sold me. I have never abused them because I have no insurance for eye care and am on a fixed income. So I have to watch every penny. I would never recommend or go back to America's Best - it is a rip off. It should be called "America's Worst"!

I purchased the 3-year eye exam package. This is a joke. I had exam, was given trial lenses. These were terrible. I could not see anything. I was examined for the second time by another doctor, given trial lenses. These worked fine. I went online and ordered lenses, put them in but still could not see anything. When I called, they gave wrong prescription. I reordered the lenses. When I received them, I could not see when I put them in. I called and they still had wrong prescription on file. I had to personally call Johnson & Johnson for voucher for refund, even though America's Best was at fault. Talking with rep from Johnson & Johnson, the trial lenses were not even made by them. They gave me a refund anyway. I went to another doctor and $500 later, I have my glasses and contacts with no refund from America's Best for exam.

Oak Lawn, IL location: The doctor there is horrible. Very unprofessional! It was my 13yr old daughter's first professional eye exam to see if she even needed glasses. And, I took her there because she was getting headaches. After he examined her, he wrote something down, asked if we picked out frames and sent us back to the waiting room. He didn't explain what her situation was or talk to either one of us at all about what he found. I will never go there again. Not to mention, the deal there is you get two pairs of glasses for the price of one. Why would I need two pairs of glasses?!

On 3-5-2012, I picked out my frames, gave them the prescription from my doctor, and paid in full for my 2 pairs of glasses in cash. On 3-12-2012, I received a call from the factory that my glasses were ready. On 3-19-2012, I went to pick up my glasses. I was told that when my glasses were ready, they would call me from the store themselves. On 3-26-2012, I still have not gotten my glasses. I believe they put in the order but have not paid the factory my cash and are stalling for company financial reasons.

My daughter needed an eye exam. At the time of exam, I explained she would also need contacts re-ordered. I was told I needed to come back for separate contact lens exam. We arrived at 5:55 pm and were told we couldn't be seen after 6. I said okay. It was 5:55 pm when we entered the store, at which time 2 out of 3 workers looked at their watches when we arrived.

I dId get the eye exam, bought $300 glasses, and was told I needed to schedule another contact lens appointment. I did for that Friday at 6 pm. I arrived, and everyone looked at their watch. I was told we couldn't be seen by the doctor, that it was too late, and that we didn't have an appointment scheduled anyway. By the way, I left work early for both appointments. I needed to be seen because my daughter only had 2 weeks' worth of lenses left. And I had scheduled it and was there, and it was not my fault we weren't in book.

Doctor **, who greeted us with a dirty white coat, a scowl on his face, and a "want to get out of here" attitude, told my daughter to sit. He never once looked at her. He said he will order trials and to come back when they're in. I said I thought she needed an exam for contacts. "No," he said, "I can go by the eyeglass exam." Then he totally dismissed us. I knew there was a mistake, but we left and figured that he's the expert and knows what he's doing, which was exactly the impression I got from him.

I called 2 weeks later for trials. Of course, no record of trials ordered was even in her folder. I called customer complaint line, which said to go in and that they will have trials. I took off early another day and arrived at 5:50 pm. The woman looked at her watch and yep, again, she said that they don't see anyone after 6 o'clock. "I'm here for trials," I said. Okay. They miraculously found trials, and of course, they were 2.00 and 2.25. My daughter's last prescription was 4.25 and 4.75. I said that was impossible and that it can't be the right prescription. Then one of the staff started telling me that's what the doctor ordered and that's what I'd get.

I made my daughter put in the trials given, and of course, it's fuzzy and she can't see right. The staffer said that's what the doctor felt she needed and that he can't do anything about it. He also said that it's after 6 and the doctor would not see her. At this point, I'm furious and told the guy my nightmare so far. He said sorry and that it's like if a doctor ordered Advil and you want Penicillin and that it's against to law to give me a trial of her old prescription, blah, blah blah.

Well, I think it's against the law to order a prescription that was actually made up out of thin air and to not give proper eye exam, or for that matter, any contact lens eye exam at all. The people at this place of business were extremely rude. Evidently, they didn't like their job and were rude to other customers there as well, which I did notice.

Bottom line is America's Best lost my business, along with the other 15 members of my family, whom I insisted not use this company for their eye needs. The economy is really bad, and these people (company) should be bending over backwards to make the customer feel welcomed, taken care of, and treated properly. This particular site was on Tuckahoe Road in Sewell, NJ. Stay away is all I can recommend. I lost 3 hours of work and wasted at least 4 hours of my time.

America's Best wrong prescription - I ordered glasses on 2/11/2012. No one helped me in picking the frames and to advise if they were right or wrong for my face. At the time of ordering, I asked if the ones I picked were too small for no line bifocals. I was told no. When the glasses arrived, I wore them for a few weeks and realized I could not see a phone listing in the phone book without a magnifying glass, also true with directions on bottles. I took them to my eye doctor and he said the prescription was not correct. He advised on the copy of the prescription and what needed to be done to correct the problem. The store manager looked at the prescription and said that it wasn't off by much. She asked if I wanted them sent back for correction. Of course I said, "Yes, I can't see much with these." The second pair came back and they still are not correct. These were charged on my Discover card in the amount of $425. I would like a credit to my account because I will not go back to your store again. Please acknowledge this message as soon as possible.

Wrong prescription by America's Best Contacts and Eyeglasses - I took my 9-year old daughter in for an eye exam on 10 March 2010 because she was having headaches. When the doctor initiated the exam, he seems to be in a hurry. We knew for a fact that she was having blurred vision in her left eye and she was having trouble seeing from a distance. I went ahead and ordered glassed from America's Best without seeing a prescription because I assumed they knew what they were doing. When I left the store, I still was not given a prescription and was told it would be given to me when I picked up her glasses within 7-10 business days. I was uncomfortable with the way the exam went and with the customer service. Therefore, on 15 March 2012 I took her to another doctor for a second opinion.

When we went to the second doctor, the prescription was completely different for the prescription we received from America's Best. They had given us a prescription that showed that her right eye was her weaker eye and that that she was far sighted. The correct prescription showed that she was weaker in her left eye and near sighted, which was expected. Once I received the second prescription on 15 March 2012, I contacted America's Best and asked them to fax me a copy of the prescription they had for her. When we completed the exam, the optometrist told me she was near sighted but the prescription they faxed me showed that she was far sighted. I compared the prescriptions and notice there was a considerable difference. I then took it over to the optometrist that had just completed her exam and asked them to explain the difference between the two prescriptions. I found out that the prescription given by America's Best was incorrect.

On that same day, I then once again contacted America's Best and spoke to the manager, Erik. He asked if I would fax him a copy of the prescription I received from the second doctor. The only option I was given was that they could remake the glasses with the corrected prescription. I agreed but only if I could receive the glasses in the same time frame as they first promised. He said he would do his best. The next day on 16 March 2012, I called Erik to get an update on the glasses and I was told that the glasses would be in within the 7 to 10 business days from the first order date, which was the 10 March 2010. At this point, I had felt like we resolved the mess caused by America's Best. As I spoke to him today, 21 March 2010. I was told that that the glasses had not been shipped from their lab and he could not give me a date as to when they would be in stating that it would take an additional two weeks because the glasses were ordered a couple of days after the first order.

When I asked for a refund, which was never an option up front, Erik told me yes he could refund minus the $45 exam fee. I explained to him why would I pay for an exam when I was given an incorrect prescription and I could have taken her to a military accepted provider which the exam would have been free. He told me that was my only option. I am looking for some way to make these individuals responsible for not guaranteeing what they promised. As of today, my daughter is still having headaches and I should not have to pay double for her to get glasses. If I go out and purchase another set of glasses, it will be a double fee for me. As of today, we never even received an apology from America's Best for their mistake.

This was the first time I have ever went to America's Best, and it will be the last! First trip was to pick up my glasses. I didn't wear them home, but once I did get home, I couldn't see anything out of either pair. Trip 2 was to take the glasses back. They had made what was supposed to be distance glasses into computer glasses. The doctor at the facility called me a liar when I said that was not what was ordered. So, after going around and around with them, they were sent back to the lab to be done correctly. After these glasses came in, I was still have trouble seeing and reading. I thought I would give it a couple of days and see how things went.

Now, next trip was to a different store, and I asked them to take a look at the bifocal cut. He said these were not correct. Again, it's off to the lab. Now, six weeks later, I just want my money back, so I can end this nightmare. This company is the most unprofessional that I have ever seen. Through all of this, I have not gotten a "We're sorry," "Sucks to be you," or anything. I would not recommend this company to even my worst enemy. I'm not going to spend this kind of money and be treated like this. I don't think it is too much to ask that it be done right the first time.

Because of the price, I use them about four times. There is always a problem each time I went. Always, I had to go back because the prescription was too strong. This last time "as I expected" the prescription was too strong and I had to go back four times. It was still too strong and they had changed the glasses.

At first, I thought they had handed me the wrong glasses, so I told them, "These weren't mine." She told me they were mine. I said, "No, these weren't the frames I picked out." She got an attitude with me and insisted those were my frames. I described the frames that I had picked and said these don't look anything like them that I wouldn't even have picked out those frames. Then she got very hateful and said, "Those are the ones you picked." I told her, "I wasn't stupid and I know what frames I picked and those weren't it."

So she said very hateful, "Is the prescription right?" I tried them on and said no they are still too strong. So she said, "You will have to wear them a couple of weeks." I told her I drive for a living and that I wasn't wearing anything that I couldn't see well through. She said, "You have to wear them for a couple of weeks this time," before they would fix them again. I told her I'm not going to get out there on that road and kill myself or anybody else just to please her. I told her, "First, you make the prescription too strong, and then you change the frames and wouldn't even admit it. Then you expect me to just take the glasses and just be happy with them." She just smirked at me and said, "Those are your glasses." This time I got angry and I told her I was tired of their garbage and I wasn't going to go through it every time I needed glasses that I wanted a full refund right then and there. I wouldn't be returning anymore. Her mouth dropped open and she had a shocked look on her face. Maybe I was angrier than I thought I was but anyway she gave me a full refund.

My sister went there one time and they changed her glasses too and it took her six months to get her glasses. She didn't want to argue with them. She just took the glasses and never went back. I don't recommend anybody going there but if you do take a picture of your glasses and don't expect for them to get it right the first time.

I purchased contact lenses in October 2011. I only purchased 6 months worth. I went back to purchase another 6 months and was told I cannot use my vision insurance, it was only allowed once a year.

I bought 2 pairs of bifocal glasses 7 months ago and paid $600.00. I went into the store today located in Woodbury, MN because the frame of my glasses had snapped right at the hinge. The gentleman" at the desk took one look at the break and said, "We can't fix that, and since you don't have a warranty, we can't help you unless you want to pay another $80.00 for new frames." This break at the hinge was obvious flaw in the design and broke from 7 months of wear and tear. (My previous glasses have always last up to 3 years). The manager came over and she was just as rude and condescending as her employee. I have never been treated so poorly by a business. I will never go back and I will tell all of my family and friends.

I went into America's Best on January 16th. I received an eye exam and ordered 2 pairs of glasses because I lost my glasses. I received my glasses in about 10 days. The only problem was that I could not read with them. I went back the next day and one of their people told me that I would have to get use to the new glasses and that it would take 2 weeks. After 2 weeks, I went back and they admitted that they forgot the bifocals in the glasses. They sent them out again and I waited 2 more weeks and no glasses. I called to check on my glasses and I found out that the lab didn't even get the order. I finally received my glasses today, March 9th, and the best they could do is take 15 % off of what I paid. Please beware of this company. I am not the only person that has had a problem with them.

On Oct. 15, 2011, I went to the Waynesboro, VA store to get my eye exam and to get contacts, which I believe would be better than glasses. I was prescribed contacts, wore them for one week. My vision was no better with contacts or without contacts. I told them I wanted contacts to take the place of glasses. What a joke, I still have the contacts. I was very upset. I paid $114.00 for that visit. On Oct. 29, 2011, I was back at the store. They did a follow-up exam and I purchased one biofinity and one biofinity tonic. I paid $82.91, not worth one penny. The contacts were useless. On Feb. 11, I decided to get new glasses and order them every time I went. The person who examined my eyes told me I could not see far away and I could see up close. I told her I see far away just fine, but can not see up close. The prescription in the glasses were blurred and I could not see far away or up close. I could not wear them.

For 40 years, the vision in my right eye is 20/90. They told me it is 20/40. She said, "I am giving you a prescription for a 54-year old", not by my vision. I contacted the main office and on Feb. 26, I received a check for full refund. The glasses cost $219.55. Do not go there, they are so hateful.

I bought a pair, with the highest level of insurance they offer. I needed to replace the pair due to scratches on the lens. I have made numerous phone calls and even stopped in to see what has happened in the four weeks I have been waiting. I always get the same response, "They are in the lab, and it will only be a few more days." The last time on the phone, the sales clerk was rude and abrupt. Never again, will I purchases from this place and will let my friends know of their practices as well.

I paid $498.00 and 6 months later, no contacts. I went in for contacts and purchased glasses and sunglasses as well. I have always worn one contact in my left eye for reading my other eye was for distance,she switched them (right for reading) and gave me a weak prescription for distance as well. She gave me a set but had to order what I needed; I waited for my trail pair to come in, they didn't work either, I asked her for softer contacts. I waited for those to come in and in the meantime, I used my old contacts. I had and ended up with a problem with my eye. I went to an ophthalmologist and was treated. I picked up my trial, They just didn't work, she had the contact for close up in my right eye, I told her it was always in my left, she said it should be in my dominant eye. I thought how could my other doctors be wrong all those years and I was able to wear contacts with no problems.

I looked online and it even said they were in the wrong eye. The dominant eye should be distance! I called for an appointment and she had the receptionist call me back and tell not to come in she would just order another trail set (I had lost one) I told them, I wanted to see her because I thought they should be switched and she said she'd order a set of each. I really think she should be the one telling me not the other way around. If I want an appointment, I should have one.

I am logging a complaint against this store with the FTC and Allan ** O.D. for violations of the rule 16CFR part 456 for refusing to give my wife her PD measurement. Although, not stated specifically, the rule states that her prescription needs to include all measurements to have the ability to shop elsewhere which this store and doctor refused to provide.

I have called 5 times today to see if my son's glasses of which I have already paid for are in yet. I have waited over 15 minutes each time and I have even explained that to the last person I spoke with (Emily). I am still currently on hold for her and it has already been 15 minutes. This is unacceptable. As a customer, I will not be returning to them as it is obvious they are not professional nor do they care about their customers. No one has even once picked up to say "I'm working on it, please continue to hold" etc. I cannot believe this is the way such a large company treats their patients. I will not recommend them to anyone. The physician was amazing and I had every intention of referring to her. But I won't now as obviously we as customers/patients are not important.

I was horrified at the way the receptionist was speaking to another client on the phone as I walked in and waited to be attended to. When I finally spoke with the receptionist, I was told that the eye glass frames that I was interested in were not sold by America's Best. However, I saw the same frames on display, only in a color I didn't like. I decided to purchase the frames in black direct from the manufacturer. On 2/14/12 was my eye glass exam and I wanted America's Best to put the lenses in my already purchased frames. I was told in a very mean condescending manner that without purchasing the frames through the store, I was unable to get them put in without signing a waiver. If the frames are the same except color and was purchased direct by me through the manufacturer, I cannot understand why your company would put policy above customer service. It's sad because your prices are great but sadly I'll never do business with your company again. Price is not my only factor or most important factor, customer service is.

On Jan 20th, eye exam done at this place of business. Doctor examined my eyes, wrote the prescription then I proceeded to the front to pick out frames. I know I have a astigmatism in both eyes. Been wearing glasses since 5 years old. Picked up glasses on the 30th. I wore the glasses for a few days realizing that the glasses had my vision blurred when reading or watching TV.

On Feb.3rd, I returned for another eye exam, the doctor then told me I know the problem, you need bi-focal. I said why didn't the doctor that previously examined my eyes tell me I needed bi-focal instead of me purchasing these glasses. Well, he said what ever the purchase price you paid will go toward the purchase of the new glasses. Okay went front to get the price of new glasses the 272.00 more . I said why should I pay an extra 272.00 plus the 100.00 I've already paid when the doctor made the error. She said you can talk with store manager at noon. I called at 1:30 talked with manager, he was very rude and told me "What do you want me to do, we have no way of knowing you need bi-focal. He didn't offer me an apology or anything. Store located at 10950 New Halls Ferry St. Louis, mo 63136.

I had a 3:15 appointment and I was there at 2:55. I went to the front desk and checked in. She told me take a seat and I'll be called shortly. So I'm waiting and people that came in after me were being called and I ask why I had not been called yet. She says she forgot to give me a card to fill out so I had to wait for all these people who I was here before to be seen and I ended up have 5 other people get their eye exam and leave before I was even seen. It was unfair and unprofessional. I will never come to America's Best again.

My name is Mark, and my girlfriend and I have had the worse experience ever, when it comes to America's Best. I purchased two pairs of glasses last year, at the store in Colorado Springs, CO. I went in, because of the special that they always have advertised. What should have cost me $100, ended up costing me $300. I ordered one pair of regular glasses, and then the other pair were sunglasses. I found out that I have to have bifocals, so I made both pairs that way, since I am a truck driver and need them for both day and night. I paid for all the extras, such as scratch resistance. I waited a couple weeks for them to come in. They stated that they would call when they were, which they never did. I had to call, and so did my girlfriend, to see if they were in. Once they were in, my girlfriend and I had to take a trip to Colorado Springs, since we live an hour and a half away, only to find that the sunglasses were not right.

In the center of one of the lens, there was a spot that did not have the full coating on it. I had to have them send for a new pair. When looking at my regular glasses, the employee opened the frames, and the lens fell out. He stated that he did tighten it, and assured us that they would be fine. Once we got home, the lens fell out once again, but upon trying to fix them, we found the screw to be stripped, and we're not able to keep it tightened. I called the store, and they said that when they send us the new sunglasses, that they would send us new screws for them. A couple weeks later, my sunglasses came in the mail with additional screws. After trying on my sunglasses, I found that once again they were not right. One lens was darker than the other. Also, the screws that they sent were at least 1/8 inch long, too long for my frames. I ended up having to super glue the frames, to keep the lens in place, due to it being stripped as well.

I contacted the store to tell them that my sunglasses were not right. When I talked to them, I asked if I could just switch my sunglasses frame to the frames that my regular glasses were in. They said they could do that, and they would call when they were ready. I just had to bring the other with me to turn them in. Once they were in, my girlfriend and I had to take yet another trip to Colorado Springs to pick them up. After leaving the store and wearing my new sunglasses, I noticed that in the line of sight were some numbers. I called the store and told them, that they were messed up again, and explained to them the deal. They said that it was the law to have those numbers there. They were the water mark for the bifocals. I asked why they had to be put in the line of vision, and by this time, the employees, including manager, were becoming rude.

All they would keep telling me is that it was the law for it to be put there. I became irate with the way the manager talked to me, and told him that I did not feel that he was being very professional, only to have him hang up on me. I called back and asked for the corporate number, and called them, only to be treated very much the same way. After my experience with that store, I chose to transfer to the Pueblo store. They were very nice and helpful in the beginning. I explained my dilemma to them, and how I was treated, and the manager reassured me that they would correct everything for me. My girlfriend and I sat in the Pueblo store for at least three hours, waiting for the other store to fax my records over.

In the meantime, I went ahead and had my girlfriend get her eyes checked, and purchase glasses. What also was only supposed to be a $100 purchase, very easily became a $300 one. Once they took my order to fix my sunglasses, due to them becoming severely scratched, with the scratch resistance coating on them, and placing my girlfriend's order, we left. They informed us that they would call us, and let us know, but we had to continue to call and find out. I was unable to go with her to pick them up, but when she picked them up, they told her that they also ordered my regular glasses as well, using my warranty for it. I did not ask for that. They would not give my glasses to my girlfriend, because I was not able to turn my other ones in at that time. When I spoke to the manager regarding this, she became rude and told me she would no longer talk to me.

By this time, I am irate because of the customer service I have received with not just one store, but two. My girlfriend left, and later found that on the top of her sunglasses, was a small crack, but she just tried to ignore it, as well as her sunglasses frames did not fit her face the way they did in the store. At the beginning of January 2012, my scratched up scratch resistance glasses were too scratched for me to see through, so I decided that I would go ahead and pick up my other glasses. My girlfriend also wanted to exchange her sunglasses, using her warranty, so that the frames matched her regular glasses. I took her sunglasses, and went to Pueblo, only to find out that they messed up on the order for my regular glasses, and made them lined bifocals. I had to go ahead and take them, so that I could see, but they stated they would order the correct ones for me. They would call when they were ready, and it would take approximately 7 to 14 days.

After about 10 days, my girlfriend called to check, and they said that they were not in, and that it took 7 to 14 days. She waited another week, and called again only to be told the same thing. She explained that it had already been over two weeks. All they would say is that it takes 7 to 14 days. She waited another week, and called only to be told the same thing again. In this time that we are waiting for our glasses to come in, I have had to deal with glasses that I could not get used to. Due to the line in the middle, I tripped and fell, and my glasses flew off my face only to become severely messed up. I have to continue my job, in which I drive all day and sometimes night without being able to see. I still have my sunglasses, but I am unable to wear them at night. I have more headaches and my eyes hurt constantly.

My girlfriend called today, 2/9/12, to check the status, only to be told that they were not in, and that it would take 3 to 4 weeks. When she told me this, I became upset and decided to call myself. I asked for the manager, and when she got on the phone, the first thing she said was that she was too busy to talk to me. She said that she had told my girlfriend she would call when she found something out regarding our glasses, then hung up. My girlfriend never received a call today. I am so displeased with this service. If anyone else has had the same experience, and would like to take further action, feel free to contact us at **. This is the only way that we can put a stop to how this company treats their customers.

Last December, I decided to go to America's Best for contact lenses, and glasses exam. I had a bad experience from another eye doctor, who gave me the wrong prescription the prior year. I explained this to the eye doctor at America's Best. She was very sweet, so I thought I had made the right choice in going there. I was wrong. First, she kept giving me sample lenses for mono vision, even though week after week, I explained that they were not working for me. Every time I went in to see her, she said she had a migraine. I don't think she could focus at all to give me the proper exam. Several visits later, I finally got another eye doctor. She ordered several pairs of bifocal contact lenses for me to test. It took a few more visits to find the right one from what she had ordered for me to try. I also purchased glasses.

I picked up the glasses, which took about 2 weeks to come in, and by the time I got home, the lens cracked upon walking in my front door, from the cold air to the warm air. I went back again the next day, and also told the eye doc that I didn't think the script was right for the glasses. She re-checked me, and said she was changing the prescription for the glasses on both eyes. Again, another week or so went by. When the glasses finally came in, I mentioned that the doctor had changed the script on both eyes, and the woman dispensing them told me that the doctor had not done that, and that there were no changes, just the new lens replacement for the cracked one. I went back, yet again, for another recheck (at least 8 times I was in there, arguing about my contacts and glasses) and told the doctor I couldn't see mid range, or close up, so something was definitely wrong with my glasses.

She re-checked my eyes, and said the script was right. She blamed it on the frames I ordered (from them), and said they were "too small". I found that frustrating, since the lenses were the same size as my old glasses, and I could see mid range and close up with those. I just had severe distant issues with them. No one would listen to me, so I finally gave up. I've had a pair of $400 glasses, that have not been used, because America's Best didn't want to hear that someone made a mistake on my lenses. Last week, I went back to America's Best for my yearly exam (only because I prepaid for it with some program they had, or I never would have stepped foot in America's Best again). I figured I'd just get my check-up, and then order my contacts elsewhere, and be done with them forever.

I got a different eye doctor again, and mentioned what happened with the glasses. His English was poor, but he told me that I needed new lenses, because the "balance" was off on mine (he never saw the glasses, but seemed to be able to tell this from my exam, and whatever was written in my many pages of records). My husband was with me in the exam room, and I asked this doctor 3 times if he was sure I needed new lenses. He said yes. I told him since they made the error, then they should replace the lenses at no cost. He said no, and then acted like he didn't want any part of what I was saying. I asked him again if I needed new lenses, and he said yes.

The next day, I thought about what he said, and felt that wasn't fair. I called the store, and got the customer service number (I had asked for the corporate number, but they would only give me the customer service number). I knew the store wouldn't help me, so I went above them. The first woman who tried to help me called the store, and the manager said because it had been over a year, they would not replace my lenses. They didn't seem to care that I had complained that I couldn't see out of them properly when I went for my re-check. They were satisfied somehow that it was my fault that I can't see through their glasses.

I was so upset because I've never been able to wear the glasses, and even told them that when they were given to me, and no one helped me. I asked for a supervisor. She was a nice woman, who did try to help. She called the store manager again with my plight. When the nice woman called me back, she told me that the doctor never wrote anything in my record about needing new lenses, and no one at the store knew what "balance" meant, with needing to be changed. I was also told that this doctor was just a "fill in" at their store, thereby basically negating him as being credible. Shouldn't the fact that I can't wear their glasses be credible enough?

I'm so disgusted that nobody at America's Best seems to know what they are doing. Three doctors now have told me three different things. Each one is in awe, when they see my records (even customer service was), and how many times I had to go back for contacts and glasses issues. Yet, I still don't have a pair of glasses I can use, and paid a lot of money. The new doctor is even changing my contact lenses, because he doesn't feel the ones they gave me, give me optimum vision, and he is right about that.

I will never go to America's Best again. I am going to go to another eye doctor, and find out exactly what is wrong with the glasses they sold me, and fight them for my money back for the glasses. I would warn everyone not to trust their doctors and staff. They have no idea what they are doing. I've suffered visually now for over a year, thanks to America's Best. They are not America's best, for sure.