America's Best Contacts and Eyeglasses

My name is Mark, and my girlfriend and I have had the worse experience ever, when it comes to America's Best. I purchased two pairs of glasses last year, at the store in Colorado Springs, CO. I went in, because of the special that they always have advertised. What should have cost me $100, ended up costing me $300. I ordered one pair of regular glasses, and then the other pair were sunglasses. I found out that I have to have bifocals, so I made both pairs that way, since I am a truck driver and need them for both day and night. I paid for all the extras, such as scratch resistance. I waited a couple weeks for them to come in. They stated that they would call when they were, which they never did. I had to call, and so did my girlfriend, to see if they were in. Once they were in, my girlfriend and I had to take a trip to Colorado Springs, since we live an hour and a half away, only to find that the sunglasses were not right.

In the center of one of the lens, there was a spot that did not have the full coating on it. I had to have them send for a new pair. When looking at my regular glasses, the employee opened the frames, and the lens fell out. He stated that he did tighten it, and assured us that they would be fine. Once we got home, the lens fell out once again, but upon trying to fix them, we found the screw to be stripped, and we're not able to keep it tightened. I called the store, and they said that when they send us the new sunglasses, that they would send us new screws for them. A couple weeks later, my sunglasses came in the mail with additional screws. After trying on my sunglasses, I found that once again they were not right. One lens was darker than the other. Also, the screws that they sent were at least 1/8 inch long, too long for my frames. I ended up having to super glue the frames, to keep the lens in place, due to it being stripped as well.

I contacted the store to tell them that my sunglasses were not right. When I talked to them, I asked if I could just switch my sunglasses frame to the frames that my regular glasses were in. They said they could do that, and they would call when they were ready. I just had to bring the other with me to turn them in. Once they were in, my girlfriend and I had to take yet another trip to Colorado Springs to pick them up. After leaving the store and wearing my new sunglasses, I noticed that in the line of sight were some numbers. I called the store and told them, that they were messed up again, and explained to them the deal. They said that it was the law to have those numbers there. They were the water mark for the bifocals. I asked why they had to be put in the line of vision, and by this time, the employees, including manager, were becoming rude.

All they would keep telling me is that it was the law for it to be put there. I became irate with the way the manager talked to me, and told him that I did not feel that he was being very professional, only to have him hang up on me. I called back and asked for the corporate number, and called them, only to be treated very much the same way. After my experience with that store, I chose to transfer to the Pueblo store. They were very nice and helpful in the beginning. I explained my dilemma to them, and how I was treated, and the manager reassured me that they would correct everything for me. My girlfriend and I sat in the Pueblo store for at least three hours, waiting for the other store to fax my records over.

In the meantime, I went ahead and had my girlfriend get her eyes checked, and purchase glasses. What also was only supposed to be a $100 purchase, very easily became a $300 one. Once they took my order to fix my sunglasses, due to them becoming severely scratched, with the scratch resistance coating on them, and placing my girlfriend's order, we left. They informed us that they would call us, and let us know, but we had to continue to call and find out. I was unable to go with her to pick them up, but when she picked them up, they told her that they also ordered my regular glasses as well, using my warranty for it. I did not ask for that. They would not give my glasses to my girlfriend, because I was not able to turn my other ones in at that time. When I spoke to the manager regarding this, she became rude and told me she would no longer talk to me.

By this time, I am irate because of the customer service I have received with not just one store, but two. My girlfriend left, and later found that on the top of her sunglasses, was a small crack, but she just tried to ignore it, as well as her sunglasses frames did not fit her face the way they did in the store. At the beginning of January 2012, my scratched up scratch resistance glasses were too scratched for me to see through, so I decided that I would go ahead and pick up my other glasses. My girlfriend also wanted to exchange her sunglasses, using her warranty, so that the frames matched her regular glasses. I took her sunglasses, and went to Pueblo, only to find out that they messed up on the order for my regular glasses, and made them lined bifocals. I had to go ahead and take them, so that I could see, but they stated they would order the correct ones for me. They would call when they were ready, and it would take approximately 7 to 14 days.

After about 10 days, my girlfriend called to check, and they said that they were not in, and that it took 7 to 14 days. She waited another week, and called again only to be told the same thing. She explained that it had already been over two weeks. All they would say is that it takes 7 to 14 days. She waited another week, and called only to be told the same thing again. In this time that we are waiting for our glasses to come in, I have had to deal with glasses that I could not get used to. Due to the line in the middle, I tripped and fell, and my glasses flew off my face only to become severely messed up. I have to continue my job, in which I drive all day and sometimes night without being able to see. I still have my sunglasses, but I am unable to wear them at night. I have more headaches and my eyes hurt constantly.

My girlfriend called today, 2/9/12, to check the status, only to be told that they were not in, and that it would take 3 to 4 weeks. When she told me this, I became upset and decided to call myself. I asked for the manager, and when she got on the phone, the first thing she said was that she was too busy to talk to me. She said that she had told my girlfriend she would call when she found something out regarding our glasses, then hung up. My girlfriend never received a call today. I am so displeased with this service. If anyone else has had the same experience, and would like to take further action, feel free to contact us at **. This is the only way that we can put a stop to how this company treats their customers.

Last December, I decided to go to America's Best for contact lenses, and glasses exam. I had a bad experience from another eye doctor, who gave me the wrong prescription the prior year. I explained this to the eye doctor at America's Best. She was very sweet, so I thought I had made the right choice in going there. I was wrong. First, she kept giving me sample lenses for mono vision, even though week after week, I explained that they were not working for me. Every time I went in to see her, she said she had a migraine. I don't think she could focus at all to give me the proper exam. Several visits later, I finally got another eye doctor. She ordered several pairs of bifocal contact lenses for me to test. It took a few more visits to find the right one from what she had ordered for me to try. I also purchased glasses.

I picked up the glasses, which took about 2 weeks to come in, and by the time I got home, the lens cracked upon walking in my front door, from the cold air to the warm air. I went back again the next day, and also told the eye doc that I didn't think the script was right for the glasses. She re-checked me, and said she was changing the prescription for the glasses on both eyes. Again, another week or so went by. When the glasses finally came in, I mentioned that the doctor had changed the script on both eyes, and the woman dispensing them told me that the doctor had not done that, and that there were no changes, just the new lens replacement for the cracked one. I went back, yet again, for another recheck (at least 8 times I was in there, arguing about my contacts and glasses) and told the doctor I couldn't see mid range, or close up, so something was definitely wrong with my glasses.

She re-checked my eyes, and said the script was right. She blamed it on the frames I ordered (from them), and said they were "too small". I found that frustrating, since the lenses were the same size as my old glasses, and I could see mid range and close up with those. I just had severe distant issues with them. No one would listen to me, so I finally gave up. I've had a pair of $400 glasses, that have not been used, because America's Best didn't want to hear that someone made a mistake on my lenses. Last week, I went back to America's Best for my yearly exam (only because I prepaid for it with some program they had, or I never would have stepped foot in America's Best again). I figured I'd just get my check-up, and then order my contacts elsewhere, and be done with them forever.

I got a different eye doctor again, and mentioned what happened with the glasses. His English was poor, but he told me that I needed new lenses, because the "balance" was off on mine (he never saw the glasses, but seemed to be able to tell this from my exam, and whatever was written in my many pages of records). My husband was with me in the exam room, and I asked this doctor 3 times if he was sure I needed new lenses. He said yes. I told him since they made the error, then they should replace the lenses at no cost. He said no, and then acted like he didn't want any part of what I was saying. I asked him again if I needed new lenses, and he said yes.

The next day, I thought about what he said, and felt that wasn't fair. I called the store, and got the customer service number (I had asked for the corporate number, but they would only give me the customer service number). I knew the store wouldn't help me, so I went above them. The first woman who tried to help me called the store, and the manager said because it had been over a year, they would not replace my lenses. They didn't seem to care that I had complained that I couldn't see out of them properly when I went for my re-check. They were satisfied somehow that it was my fault that I can't see through their glasses.

I was so upset because I've never been able to wear the glasses, and even told them that when they were given to me, and no one helped me. I asked for a supervisor. She was a nice woman, who did try to help. She called the store manager again with my plight. When the nice woman called me back, she told me that the doctor never wrote anything in my record about needing new lenses, and no one at the store knew what "balance" meant, with needing to be changed. I was also told that this doctor was just a "fill in" at their store, thereby basically negating him as being credible. Shouldn't the fact that I can't wear their glasses be credible enough?

I'm so disgusted that nobody at America's Best seems to know what they are doing. Three doctors now have told me three different things. Each one is in awe, when they see my records (even customer service was), and how many times I had to go back for contacts and glasses issues. Yet, I still don't have a pair of glasses I can use, and paid a lot of money. The new doctor is even changing my contact lenses, because he doesn't feel the ones they gave me, give me optimum vision, and he is right about that.

I will never go to America's Best again. I am going to go to another eye doctor, and find out exactly what is wrong with the glasses they sold me, and fight them for my money back for the glasses. I would warn everyone not to trust their doctors and staff. They have no idea what they are doing. I've suffered visually now for over a year, thanks to America's Best. They are not America's best, for sure.

My husband and I both got glasses at two different times. Within 4 months the arms of the glasses broke off. We take good care of our things. But I have a real problem with America's Best Eyeglasses. They are nice when they want your business, but after they want no part of you. Well, if enough people hear about the lousy way they do business they might go out of business.

I have a broken pair of eyeglasses that were delivered 1/20/2012 by my wife. It is now 2/07/2012 and they just told me that my frames were on back order. I was told that they would be repaired in 7 to 10 working days maybe sooner. I am totally disappointed with their services. I have been rudely put on hold when I call for over 15 minutes. They can never give me a straight answer as to what is going on. They seem to be telling me stories and giving me the run around. I need my glasses to do my job and that is a problem. I do also work in retail and I do understand things go wrong at times but I know I do not lie to customers and tell stories just to get them off the phone. I have no respect for this company as I see it as being another company that has poor service and untrained employees.

My eyeglasses were the wrong prescription, not even close. I have been wearing them for seven months. I returned them to the store. I have called several times to find out if they are corrected and back in the store.

After leaving a funeral, I went to American Best located on 95 and Stony Island, Chicago Ill. For some time I wasn't able to see small text on my phone. But since I'm in the military and currently on active duty, it had been difficult to change my subscription. I did receive trials 3 weeks ago. I decided that I need to schedule an exam, because before we go to the firing range, after getting the exam, the doctor told me I have a scratch on my cornea. I am considering Lasik surgery so I won't have to deal with the unprofessionalism and the hassles at this store.

They said I had to purchase 2 boxes of the new contacts before they would give me my trials for the new subscription. I asked them what if the subscription doesn't work. I found that strange because the store in GA didn't have this policy. Well, anyway she said they would switch it out for the correct subscription as long as I didn't open the box. It turns out they didn't have the trials and consequently needed to order them. I asked them if I could have some of my contacts so I wouldn't have to wear expired contacts. She said, "We don't give any more trials."

So, I asked the manager Gwen and she stated, "I can't help you and you came in here with expired contacts." I asked the manager for her last name and she told me she didn't have to give me her last name, because I want to make a formal complaint. I explained to her that I don't have the luxury of coming in here because I'm currently on active duty. When I was stationed at FT. Gordon, they never seemed to be able to find my chart. Even my wife said they never call her when our son's classes are ready. They are just so unprofessional we decided to take our business elsewhere. This reminds of an episode on the David Chappale show.

On 1-19-2012, the doctor told me that she ordered me a pair of trial contacts, to see how they would work out, and to come back in a week. I went in a week, which was1-26-2012, and there were no contacts, so the lady at the front desk checked for me, and told me to come back on Monday. I waited until Tuesday, and I went in to see if the contacts were in, and they had never been ordered.

I said to the doctor on the 19, that I would be leaving on the 2nd of Feb. She said that they would be in, and I could try them, and if I like them, I could order some. What am I ordering? I can't even get the trial pair to see if they work for me. It's always something. This is the second time in a year that this has happen to me, and I am not happy at all.

I purchased eyeglasses about five months ago from America's Best Eyeglasses. After 3 months, both lenses had scratches all over them, even though they were supposed to be scratch-resistant. I purchased an extended warranty which took care of the scratches. Fast forward two months, it's the same problem. I had scratches all over them again.

By the way, my job consists of sitting at a computer most of the day. I called the store and complained. They stated that the warranty only covered replacement one time. They wanted me to purchase another pair of glasses. I continued to complain about the scratches. They went so far as to tell me that I must have some kind of acid in my skin that eats away the protective coating on the glasses. Can you believe that?

I've been wearing glasses for over 25 years; this is the first pair that I've ever had problems with the protective coating. This is also the first (and last) time I purchased glasses from America's Best. When I complained again, they offered to sell me another pair of glasses with a 20 percent discount. I will never buy another pair of glasses from this place. Additionally, they need to be investigated for their bogus products.

I went to purchase 2 pairs in Nov 2010. They convinced me to get the anti-glare coating on both. Upon wearing the primary pair, and using soft cotton cleaning cloth, the lenses became ridiculously scratched and hazed within about 6 weeks. They are also impossible to clean.

I returned to the Robinson PA location, and complained that I never wanted this. So they made me a new pair (glass lenses) and said I could keep the ** pair too, but didn't refund me the coating price.

The second pair at 2 mos old fell off my face onto my kitchen counter and the frame cracked. I took this pair back (April 2011, by the time I got there) and they no longer have the frames! So I ended up with a less desirable pair that I had to pick from the same price range.

2 weeks ago, I was just opening the sides to put them on my head. The right side had gradually gotten stiffer and stiffer to open, and the frame cracked on the right side on the top towards the right. The lens fell out. Now, I'm using the back up pair again.

Upon inspecting the frame, they are not even Dollar store quality readers. They are flimsy, rubbery plastic junk, Jhane Barnes brand **, an invented designer from China, no doubt. I took them back today, Guess what? "We don't have that frame"? Now my expensive glass photo gray lenses are in the trash! The clerk said I could order a new pair! Why, sure I could. Never buy this ** from America's Best. It is embarrassing that they use the name America, pushing off bait and switch type sales and low quality goods. Shame on you, ABC!

I tried to find the frames myself online. I couldn't find that particular frame but others by the same brand were in the $125 to $150 range, I will never return!

Awful! Wouldn't recommend this place to my worst enemy!

I just got back from my third trip to the Bolingbrook, IL location to pick up my second pair of glasses. The first time of the techs burnt my lens trying to adjust my frame. I was then told that new lenses were put on rush order and it would only take a couple of days for them to come in and in the mean time I could "rock the first pair". I ended up waiting another week. When I finally got my glasses back I noticed that there were scratches all over the right lens, really?! I took them back again and asked for some kind of compensation for the hassle they had put me through.

The store's not exactly on my way home. Their tech just kept repeating sorry in a persnickety tone of voice that made my blood boil. I asked for the number for corporate and she handed me a card with the store number on it. No, I said corporate, you **. I have been wearing glasses for nearly 25 years and I have never experienced this level of incompetence anywhere. Glad I didn't get an exam there. Who knows what kind of quack optometrists this place hires?

I took both daughters in at separate times. One daughter had to go through 4 visits for her contacts and glasses, because they never ordered her sample contacts. And then when they finally did order, they were the wrong lenses! So we had another 2 weeks of waiting and another 2-hour visit to see the doctor for 2 minutes to "sign off" on the prescription so she could order them.

The second daughter has a whole new bad experience! We were in the store for 4 hours, trying to order her glasses, and the eyewear tech could not operate the system! Then, her order was never placed, lost, or whatever. They kept coming up with excuses. I called daily for a week, working with the store manager who assured me her glasses would be in within a day or 2, because she phoned the lab and that we would be called as soon as they arrived. 5 weeks later, my daughter called to check, and they told her the glasses had been in for a couple of days! No one called to tell us they were even in! We still have not been able to order her contacts, because the doctor has not been able to "sign off" on the contact script yet!

"I am sorry to hear you are having so much trouble with the store. You will need to call them at the store to see if you would be able to get a replacement exam. I apologize, but we are unable to fulfill that request. Please let us know if we can be of further assistance."

I purchased two pairs of eyeglasses. They broke, so I took them in to be fixed. I waited 2 1/2 weeks, called them and they couldn't find them. They called me back and said they had come in but didn't meet their quality standards and they sent them back. I can't see and have to wait 2 more weeks for my glasses. I'm not happy.

I purchased my glasses (2 pr) in March 2010, one pair tinted for driving and the other pair for reading. The reading glasses have a film over them that cannot be removed; I was told that a coating that was put on them by you was peeling off. I took the glasses back to the store where purchased and was told they could do nothing because the glasses were over 1 year old. I did not expect new glasses. I just expected to have this film removed but your clerk was unwilling to do anything. I paid over $300 for the 2 pairs and expected them to last more than one year; I also expected your company to make them so I can at least use them until I can save enough money to purchase new glasses. Please let me hear from you concerning this problem. Thanks.

I took my son for an eye exam and purchased two pairs of glasses, on Dec. 28, 2011, at America's Best Opticals, in Westminster, MD. On January 11, 2012, I called the office asking why I hadn't been contacted about my son's glasses being ready. After 5 minutes waiting, the girl on the phone said yes, they were there and ready. Why didn't you call me? Oh, sorry, they're ready now.

My son went over 30 minutes later to get them, and tried them on, and told them something isn't right. My left eye is good. My right is messed up. After telling them no, it isn't me, something is wrong, the doctor came over laughing and said, "Oh, I wrote the wrong prescription down." I now wonder what the credentials of this doctor are and I intend to find out. What kind of professional laughs at this mistake?

I went to purchase glasses on 12/31/11. I scheduled the appointment on-line. Went to the store and checked-in, filled out some paperwork and sat down. I noticed when the next person came in she said, "May I have your insurance card?" I said, "Wow, she did not even ask for my insurance." I went back up and she looked at me crazy when I asked, "Do you need my insurance card?" I said, you did not asked. I guess cause I was a black male or since the store is in a black areas, she figures everybody who comes in will just want the two pair for $69.

I sat back down and said wow. I got my exam and then went to pick my glasses. I was called by the Salesman (John). Minimal conversation, tapped on the computer and said, "Okay your down, see you back in 7-10 days." I said, "What about all the extras?" He said, "What extras." I said, "Well, I know I want transitions lenses because I had them before." He said, "I guess you want them next time I completed your order". I said, "No, you did not try to up sell me anything or even explain to me options for my glasses. He got up and did not say a word, was gone for 15 minutes and came back with a manual. He was reading the manual to try to figure out how to change the order. He finally had to ask for help. He said, "Anything else you want?" I said, you're the expert, I am not sure what you have to offer". He still did not explain any other services.

When I got home I sent a complaint to their corporate email. The assistant manager called and apologized. This will be the last time I ever go there. Going to pick up my glasses today, we will see.

One star for getting my blood pressure up! I went to Athens store last week and was told my prescription had expired. I went to my doctor, got a new one (same prescription I've had for 10 years, same one I presented last week, but rewritten by doctor). I was told again that it had expired and they wouldn't fill it. I bought glasses from them last summer (same prescription), no problem, but they insisted that they couldn't fill it. So I left totally befuddled and assuring them that I will never use them again and will tell everyone I know not to use them!

I joined the contact lens club, went back today on 01/09/2012 because my year was up and I had to renew my contact lens. Doing my exam, the eye doctor asked me to put in my old contacts so to complete the exam. Well the contact in the right eye tore. I told her that it was torn and she said put it anyway. I asked her if she can get me a trail. She said she did not know if they had one or not and for me to try and put the torn contact back in. So I refused, then she went out of the room and came back with a new contact in the box. My complaint is that she should have know better than to try to make me put a torn contact back in my eyes. She should know that will irritate the eye instantly.

I went into this company because of the ads about 2 pairs of glasses for $59.99. After I got there, I found out that for that price it would not be what I needed for glasses. Then I purchased a pair of glasses from America's Best Eyeglasses and was waiting three weeks for the glasses. They submitted my insurance and I paid the difference. That was in May of 2011. I received a letter from them today, Jan 4, 2012 telling me my insurance didn't reimburse them. Now they want me to pay the balance. It was my understanding they got approval from the insurance and that would have been the end of it. I guess not.

First, I asked about the two pair of glasses for the $69.00 that were being advertised. The lady says it depends on your insurance. So because I had insurance, I couldn't get that. So she called insurance to see what they cover and she says they cover around 2 for the frames, so she was like get you a nice pair. I put the one back I had that cost $50.00 and got some that cost $150.00. I have never been so discussed before. After it was all said and done, I had to pay $80 out of pocket and they didn't check my eyes before or after giving me glasses which should be against the law. It was a ripoff, they used the script I got from Walmart to make the glasses, which I can accept but no eye test with the glasses on was wild. I won't ever go back there for nothing.

Normally, you get something to clean your glasses with. They gave nothing but the glasses and the container and sent me on my way. Then I got a paper in the mail saying insurance was short in paying total fee. I knew when they had this statement at the bottom that you are responsible for what the insurance don't cover sound fishy because if you call to verify, what ever they say is what I thought they do. That should be against the law. This is theft. It's sad what people do these days.

Warning to all! Some of the things I have seen from this Americas Best and what they get away with totally baffles me, child like behavior from employees even in front of patients. At this America's Best, I warn all, unless you don't mind the 50/50 chance of being treated differently for whatever reason (race, sex, sexual preference, appearance, etc), and/or are comfortable walking into a medical business where the manager doesn't know nothing, (has to ask how to print paper), huffs and puffs like a 2 year old, watch her and her gay employee flirt and chit chat about god knows what, then don't come to Columbia Missouri America's best!

I will commend the doctor who seems very polite, patient and professional. I also commend what they call the "pretester", she seems very sweet and the other staff there (anyone who is not the manager or an optician, I had come across the receptionist, ups man, and janitor) as well seem willing to help and please. Avoid: the opticians and manager! They don't care, they don't listen, and they are greedy! All they care about is how much money they can get from you! So my suggestion, if you must go here for an eye/contact exam and to avoid those nasty bias opticians and manager purchase your contacts and eyeglasses elsewhere!

On December 3rd, I went into the Schaumburg, IL location to order colored lens. They were ordered and paid for. They told me they would be there in 7 to 10 days. I received a message on my answering machine telling me they were in. I called to make sure before I drove there. They guy told me the wrong prescription was ordered, that he would re-order them and it should only be a couple of days. I called several times. They kept saying sorry, not in yet. Finally one day when I called again, they told me that they don't make my prescription in the color I ordered.

When I asked why I wasn't called, he said they tried but there was no answer. He read off some random number which was not mine. He said I gave him this number as a cell number. I didn't! I asked why he didn't get my home number from my file. He had no answer. So, I ordered a new color. It is now January 1st and I still have no contacts. They truly have terrible customer service. I will never visit that store again.

Beware! You may like your glasses at first but they will fall apart after a few months and the company will not stand behind the product! Do not buy eyeglasses from them. I only gave them one star because they did not have minus star. The coating came off the lenses and they kept them for 5 weeks, then called today and said I could have 10% off another pair. I told them to forget it!

Do not go to this store! I have worn glasses for years and have been through many exams and into many optometrists offices. I have never dealt with anyone in a customer-service related field that acts such as they do. I am a single mom with limited funds and only needed glasses to give my eyes a rest from contacts. My first issue was that, though I was seen promptly at my regularly scheduled appointment time for my exam, I was just slid a paper and told that "the doctor recommends this test" and instructed to "sign here." I read it and signed it but did not notice until after that it was optional and also an extra fee. I politely refused it at that point.

Then, I went and waited for the doctor who arrived a short time later. I finished up my exams and waited a full 40 minutes for anyone to even approach me about frames. It was 10:00 a.m., not like it was during a busy time. Plus, I scheduled an appointment and was not a walk-in. One girl was chatting up another customer but I was apparently invisible. Finally, a woman walked over and asked if "I'd decided on the frames I wanted." Well, I actually had a few questions. After the wait, then the pushy up selling that came after, I was furious. I have a strong prescription, but the frames I purchased did not need premium lenses nor extra services. I was told the lenses wouldn't stay in and that I needed all of those things.

A regular UV coating and Anti-Glare is $70 there! Walmart does UV coating and Anti-Glare for $45. The final kicker for me was that someone gave me a gift certificate for $105, which was a little bit over what I purchased. Loudly and to my embarrassment, I was told, "We don't give change for gift certificates." Thank you for making me feel like it was announced to the store that I was paying for it with a gift certificate and acting as if I was trying to get the money back from it. We are talking about $8. I informed her that I didn't expect change back and inquired if I was "allowed" to purchase glasses cases with the remaining and that they could absolutely keep the remaining dollar. Customer service sucks. Don't go there looking for any kind of assistance because their staff does not intend to provide any.

I don't have a complaint. Thankfully, I found this site, reviewed the comments, and canceled tomorrow's appointment at America's Best.

I went to get an eye exam and my two pairs of glasses for $69.95. I got the wrong frames and lenses. I wanted the thin frames with the thinnest and darkest black/blue tint possible. I have my receipt and want to exchange my glasses for what I want. Then, the woman told me $125 for what I want. That's incredible.

I went to get contact lens. I was given an exam to see if my prescription has change. Indeed, it did. I never been to American Best so I thought I would be treated like a new patient. I paid an additional $15 for an eye exam. When I ask for the results, instead of an answer, after the doctor finish with writing my prescription, I was rush off to pay for the service and was informed that they would call me when the trail contact come in.

Two weeks later, I was called in shock and they gave me the package with the trail contacts and was told to go home and comeback in two weeks to let them know if I like them. No contact lens case, no cleaner and no doctor to check to see if the size was correct. You would think that you would check a new patient to make sure everything was right.

I was not given the result of the test. I should be reimbursed. I was treated like I was going to a store just to pick up a product purchase. Instead of quality service I paid for.

I bought a Tag Heuer Zenith 5107 206 Sunglasses Orange back in January 2009 with Amazon.com. One temple broke at the end piece 8 months later and I had to pay about $100 to have it fixed at Cohen Fashion Optical in Miami FL. A few months later, another temple broke again inside in the middle while I was putting on the classes. I went to the Tag Heuer web site and sent an email to its customer service. I re-sent it a couple of times and nobody responded. I finally called customer services and there is nothing they can do for me. I would have to spend another $100 to fix it.

As a result, I have a pair of very expensive Tag Heuer sun glasses that now have cost me $330 + $100 repair = $430 that I cannot use it. I will not spend another $100 to fix it and of course I hope many people read my message and will not purchase these glasses. They are not reliable and Tag Heuer's customer services is the worst I have seen. I will never buy anything else from this company.

I wanted to let them do the business of making glasses for me, after my bad experience with the eye doctor in Wal-Mart. They called, and got a copy of my exam, and the lady is like, "pick out some nice glasses because the insurance is covering all, but the $85.00 that I paid that day". Well, I got a paper today saying I owe more, because their estimation was off from what the insurance would pay. How is that, when you were talking to them. I felt deceived when she wanted me to pick out higher frames.

I don't know what this world is coming to. Every business I have dealt with have defrauded me. The lady at Comcast said I can get internet for $19.99. I get the bill, and it's around $37.00. After listening to the recording of Dish TV on the phone, I decided I didn't want their service. The guy would not reverse the order, so I wrote them, but nothing was done. He defrauded me to get my card number. What business out there can a person trust? No one else is honest. If the poor man did what these businesses do, he would be locked up, but this seems okay. It's crazy.

I just got the letter. I will be calling them, and letting them know that they are very unethical. Stay away from a business that will deceive you. I am going to call my insurance to see why they do not tell people what they will cover.

I would have given them five stars, but I was made to stand around too long and never got a phone call that my glasses were in early, and the gal who answered the phone had no professional abilities whatsoever. She answered the phone, "Hello?" instead of "Good afternoon, America's Best". What the heck? I walked into the store, no appointment for the $69.95 special that is apparently on-going. I waited more than five minutes just to be greeted by the front desk staff. Once I was done and filled out the paperwork, I was told to wait in the waiting room, which I did, at first, and then I got up to look at frames. What was sad is that no one came to help me look at the frames. I was there alone, and would have liked to have had a little assistance. Oh well. I did manage okay on my own.

But I digress. The only thing that really upset me is that I called on Monday (yesterday) to see when I could expect my glasses and the gal told me, "Oh, they came in today" and I thought, "Wow, you couldn't have called me to tell me that?" Glad I didn't wait until Thursday to call and find out I really would have been angry. For the most part, I was very happy with my experience at ABCE and would recommend them to my friends, with precautions about what could go wrong. I was never upsold to, no one tried to browbeat me into buying anything I didn't want and made sure the gal ringing me up understood I only had enough for the $69.95 deal.

Never again! First, it cost me over $500 for 2 pairs (one regular, one sunglasses). Second, when they came in a week later, I couldn't see out of them. The girl had the reading portion so low that I could only read if I tilted my head way back. When I complained about it, they reexamined my eyes and the guy said there's nothing wrong with the prescription; nothing they could do.

I told him that I had just wasted over $500 and told him where the reading portion was. They redid them, and now there seems to be spots in the glass, not on the glass but in it. I see better out of my old glasses than I do out of A.B.s. I've taken them twice to have the fit adjusted. The first time, she bent my glasses out of shape so bad they hurt my nose and wouldn't stay on. The second time was a little better. Never again will I opt for their brand of bargain.

I bought a pair of $300-plus frameless glasses because of its light weight. And because they also told me that if any moveable part broke, they could just replace what I needed and keep the same lens and how simple it makes life. Yada, yada. I broke the nose bridge piece and they told me they can't replace any parts and I need to buy all new frames and lens! Mine were discontinued, they said. They said they can't fit any other stems and nosepieces onto my lens. My husband is sitting next to me with the same style glasses.

I looked and said just give me a set for his glasses. The holes in the lens are the same. They said that's impossible! One of the things I liked about spending that kind of money on glasses was that I could change the color of the stems/nosepiece just by taking them into the store. So? Why can't I get them if one is broken? I'm just out of the warranty and I offered to buy them. No way, they said. Complete new glasses. Banana oil! Stay away. Stay very far away from this clip joint. I will find replacement parts and do it myself and walk back into that store and show them what crooks they are.

My father had a brain tumor and is confined to a wheelchair. He cannot walk or drive. I work so I sometimes have to get others to help take him to his appointments, which is what happened today. I left my dad a check for his eye care exam at America's Best and had another family member take him so I could work.

The lady there told them that they won't let him take his glasses with me because I was not present to show my ID for the check, I understand they have to identify you, but there are other ways, I explained I couldn't leave work. She wanted me to fax my driver's license, which I don't feel comfortable doing. I know they don't copy everyone's license they take a check from so I didn't feel comfortable doing that at all.

I told the lady I had been a victim of identity theft and I was very cautious, she would not even take my credit card over the phone. She gave my dad the check and made him leave without his glasses. They also convinced my dad that reading glasses at stores such as Walmart are bad for your eyes because they strain, they wanted him to purchase the reading glasses they have for sale.

The lady wouldn't take the check, wouldn't take my payment on the phone so I asked if we could cancel. She said we still owed for the eye exam and it could go to collections! This is very bad customer service. I don't think they should ask anyone to fax over their driver's license so they can accept a check!

I called to make an appointment and asked what they meant by single vision glasses. I was told that with bifocals the price of the glasses would be more. I was told what I thought was a reasonable and acceptable price. After my free exam, which actually cost me $15, I picked out 2 pairs and was fitted for my glasses. My bill was almost $200 more than what I was told on the phone. The explanation was that he just quoted the lens price, not the frames. And then he proceeded to tell all the extras I was getting that he didn't figure into the amount he gave me over the phone.

I left with a bad taste in my mouth but accepted that I had 2 glasses for the price of what I had paid for one pair elsewhere. Then, my glasses came in at separate times, so I waited since I was 55 miles from the store. One pair I have been satisfied with and the other has been adjusted 4 times. I still feel that their advertising is false and they should have to quit advertising that way.

Classic bait and scam. I was drawn into the store by the two pairs of glasses for $69.95 advertised offer. After the exam, I'm told that the glasses I need will cost me $133. When I asked why I was being charged so much more for only one pair of glasses, I was given the what kind of idiot are you stare. I thanked the gentleman for his time and got up to leave.

At this point, some higher up runs over and sells me the glasses they'd advertised at the advertised price. She assured me that the lenses were cheap and that I wouldn't be happy. In the interest of truthful advertising, America's Best Eyeglasses should say, "Too cheap crappy eyeglasses. Nobody in their right mind would wear but for a hundred or so more, we're going to give you something really nice."

Why is this company called America's Best? When in fact, this company just laid off hundreds of their optical lab techs so that they can outsource to a different county for a tax break and pay them less. Your name's a little bit misleading.

After my pretest with a young girl, who didn't seem like she really knew what she was doing (I had the quickest exam I had ever gotten), I was told to go up front, so I can get set with contacts. I went and stood up front, and was asked by two people if they could help me. I said I just had my exam, and neither one knew what to do with me. I stood there for fifteen minutes while two associates did nothing! Finally, I was asked by another associate what I was waiting for. I said I had my contact exam, and now I need my contact fitting (Which I have gotten after contact exams every time for the last ten years. They have always given me a trial pair, and then I would have a follow- up.). She said, "No, you don't need a fitting". I asked if she was sure, and she went to ask the doctor. He said, "no". So, she told me to order contacts, which I stupidly did (I should have asked for my prescription and left).

Now I am waiting for my contacts to come in, which has been a while. So, I am wondering if they will even call. Part of the contact exam is the fitting and follow up, which I did not get either. Unless they are going to have me fit the ones I bought, and go in once again for a follow-up, which would be ridiculous that I would pay for something and then find it does not fit well, or is not comfortable. I feel like they had no trial pairs, so they hurried me out of there. Now I have to worry about my prescription being correct when I do receive my contacts due to literally a two-minute exam, which I paid $70 for! This is not to mention the $30 I paid for contacts that may not fit right in my eyes. Never again!

I have submitted a written complaint a while ago. I was told that the regional manager would contact me. I have not received a call from anyone since my complaint.

I am not going to write a book. All I can say is that I spent over $300.00 in that store. Less than 5 months later, my hinge on the glasses broke. The girl looked to see if she could put the glass in another lens. But I think she knew there wasn't another lens just like the ones I have in the store. At that, point she told me to take them to Sears, that they fix glasses for free. Needless to say, I am wearing my old glasses, because the other pair I have from them are sunglasses. This is the first time I ever bought glasses that the store doesn't fix them. She asked if I have a warranty. No one offered me a warranty! I feel like posting this where other people can see it, including America's Best. With this, more people won't make a huge mistake or at the very least, to give other people a chance to see that there are a lot of complaints about this place.

I was embarrassed by employee "Brandon" in front of his manager and store employees. I have never been part of such outburst and intimidation from a service rep ever. He has no courtesy nor is afraid to say what he feels at any time to any one. I hope that I can get a call back from Mr. Dudley **, the district manager.

I have no complaint about the glasses themselves. I imagined that they are as good as any comparably-priced glasses from other stores. But that is the catch. They market the "two for $69.99" deal to get the gullible in the door, with big posters all over the store. But the real price for decent glasses is written nowhere. Once you're hooked in and had the eye exam, the salesperson lets you know that the advertised glasses are really substandard (crack easily, scratch easily, not as well made) and the upgrade is a much better deal, the price only being quickly mumbled, not clearly written out.

But then, they also catch you with the gimmick that if you want the better quality--or what would really be just appropriate quality in an ethically run business--the cost is significantly higher. And the way they arrange the pricing, if you want just one pair instead of two to try to save money, by the time you add in the extra cost for the exam and other fees, it ends up being about three times the advertised cost. The whole thing is a cleverly concocted, manipulative money scam. They know exactly what they are doing. All in all, I would rather have paid the same price at a business that is straight-forward about the cost and doesn't insult the customers with this cynical game.

I went to get an eye exam for contact lenses. The first doctor that I saw didn't really seem to know much about the product as I asked several questions. The first lenses that I received were very uncomfortable. When I told the eye doctor, she stated that I just had to get used to them again. After wearing them for a little while, I still couldn't tolerate the discomfort of the lenses in my eyes. So, I was going to return them to the store and get a refund on my money. The next time, I went back to the store. There was another doctor, a male this time. He said that he would give me another type of lens that was a little less expensive. They felt okay.

After wearing them for about 1 hour, my eyesight had gotten cloudy. I thought something was wrong with my eyes. So, I took them out. I washed my eyes out with water. It took a while before my vision became normal, so I thought. I gave it a few days. And then, I tried them out again. It was a little cloudy, but not as much this time. After a few days of wearing the contacts, my vision started getting blurry. This has been going on for a few days. So, I stopped using the contacts for a few more days. My vision was still blurring at times.

I contacted my medical doctor, because I didn't understand what was happening to my eyes. I told my doctor that something was going on with my eyes, because my vision was blurry on several occasions. I told him that my eye felt like I had a film over them. I was really concerned. He didn't know that I had gotten new contact lenses about a month before. I hadn't mentioned it to him, because I just thought something was happening with my eyes. My doctor gave me a script to get an MRI, as well as to see an eye doctor to check my eyes.

I received a letter in the mail dated 8/19/11. It informed me that there was a recall on the contact lenses that I purchased, along with some other lenses. They also put in the letter the same symptoms that I had complained to my doctor about hazy and blurry vision, and discomfort. I called the store regarding the letter I received and asked to speak with the doctor regarding this situation. I was told that he wasn't available and he would call me later. That never happened.

I received a call from one of the associates from the store, trying to get me to hurry up and bring the contact lenses back to the store. They said that they would replace them free of charge. In addition, they would give me a free three month supply (2 boxes) of lenses. With the doctor never returning my call, I asked the associate what I should do about my vision being blurry from time to time. All she said was, "If you bring the boxes in asap, we'll give you three free months of lenses." I missed my MRI appointment due to the hurricane. I was in New York. But I do have an eye doctor appointment on September 19, 2011 to get my eyes re-examined.

Let's just say that I will never go there again. When we first walked in, we were not greeted. After my daughter's exam, I was not told about the extra charge for her prescription. We had gone in for the two pair special of $69. The employee didn't even bother to go over the billing until I had asked her about the prescription and where we were on the billing. I felt obligated to just purchase the glasses for my daughter as she needed them and school was about to start. I slept on it and decided the next morning that I was going to cancel my order because of the way we were treated and because they did not explain anything about the prescription or costs. I ended up having to pay for the exam but I feel better knowing that I can take that somewhere else where we can be appreciated.

I just called America's Best to find out when my other pair of glasses would be in. They put Brian on the phone, the eyeglass specialist, so he says. He proceeded to tell me that my eyeglasses were broken in the lab. He told me that they were a discontinued frame and they wouldn't be able to get it anymore. He wanted me to come back and pick out another frame. Are you kidding me? I told him that I live fifty miles away. I told him I am not coming back to pick out another pair of glasses. Someone should have called me and told me that my glasses had been destroyed in the lab.

The young lady that was helping me with the prescription should have told me that one of the pair that I had was being discontinued. She didn't. I don't think that was very nice. I think that it was downright deceitful! I don't appreciate being taken advantage of. And there is nothing that they can do to fix it. Brian told me that he wants me to come in and pick out another pair, so that he can put a rush on it and I can have my glasses. I might go in on Saturday to see him. But if I do, my attorney will be on speed dial on my cell phone.

All I want is my prescription and the rest of my money back for the glasses that I didn't receive. I'm not going back to pick up glasses that should have already been ready. This is week three. This is really ridiculous. Gas is too high to be driving up and down a road more than one time for a business who should have done their job right the first time. Next time, I will do more investigating on where I am going to get my eyes done. I will get glasses somewhere else. When I used them last year for my son, they were wonderful. Something has happened to them and it is not good. There are too many people going in. There is not enough time with the optometrist to get a good eye exam. He's the only trained professional in the entire establishment. The rest of them are from somewhere else and who knows where. They have not been to school for any training on how to fit you for your glasses. I wouldn't recommend them to anyone else ever again. I am completely dissatisfied!

I went in for 2 pairs of glasses and free eye exam as advertised on TV for $69.95 on 8-9-2011 around 3:45PM. I was given the eye exam and was told that I had to pay for the eye exam. Additionally, I was asked to pay for the glasses which cost over $200 for both glasses. I couldn't believe it and asked why? The girl said, "because your prescription is higher than single vision". I said, "Why, I don't have bi or trifocals?" I had to pay $49 for the eye exam which was supposed to be free. I think they should have told me there would be a charge for the exam if the results from the eye exam were at a certain level, but they didn't. So I paid for the exam only and left.

I had my eyeglass prescription filled at America's Best Eyeglass in Bel Air, MD. The lab didn't fill the prescription properly, therefore, they had to remake the lenses. I requested a rush order and it has been over a week and they still don't know when the lenses will be completed.

Another dissatisfied customer who gave them a second chance and got a worse treatment. Charges were not explained. But my fault for being in a rush and accepting what I was given. My order was loaded with items I had not requested. But never again.

I went into the location and had my appt. which was fine. I did the 2 glasses for $69.95. Well they never called me when my glasses came in or told me that one of my pairs of glasses was destroyed when shipped. So I came in on my own and picked out another pair to be shipped back to the store. No phone call again. I showed up there 3 weeks later, to find out that my glasses had been sitting there for over a week.

They were very unapologetic about my experience. I was then asked to wait to see someone to get them fitted and recieve my prescription (so I can go elsewhere from now on) I waited for 45 min. no one came up to me or called my name and the place was empty. Finally I went up to the counter and the lady said..."Oh yeah, I will check to see if anyone is available" as they all were standing around. I have never in my life recieved such terrible service. BTW...I still haven't recieved my glasses.

I was skimming through many of the complaints and I felt compelled to join in. ABCE is like many other profit-driven corporations that care neither about its customers nor employees.

My attraction to the company was the fantastic pay and bonus structure. Unfortunately, I found this type of practice dangerous. On a typical Saturday, I could see 35-50 patients! That is a ridiculous and phenomenal number of people. I think any optometrist would admit that there is no way you can provide a complete and comprehensive eye exam if you are seeing patients at a rate of one patient every seven to eight minutes. The pace was outrageous. In addition, we were strongly encouraged to suggest products and lens features to patients to help with sales. These doctors are no independent entities in most cases. Indeed, you get what you pay for. A free eye exam is one you should walk away from.

I also wanted to share that during my stay at ABCE, I became very familiar with their business practices. The frame stylist (because they aren't opticians), is instructed and pressured to limit the number of two for $69 sales they have. In fact, a low sales average can lead to demotion or dismissal. These workers do earn a commission and at the time I believe is was a grand 1%.

Like many other chain opticals, the staff are very overworked and sorely untrained. I think consumers would be horrified to learn that one day a person could be working at a shoe store and the very next day be sitting across you, supposedly advising you about the health care of your eyes. One of the worse things I ever witnessed was a salesperson essentially lying to a patient telling her that transition lenses will prevent her from developing glaucoma.

The entire time I worked for this company, my conscience ate at me. I eventually decided to leave. The employment contract required 60-day notice and if you left before the 60 days, you were financially responsible for any remaining time you didn't complete! Needless to say, it made finding another job very difficult. I eventually broke this contract for fear that I would lose my license. I make it my business to tell people not to give this company your business or professional skills.

One last thing, most of the optometrist who practice at these stores are great doctors who are forced into this mode of practice by every rising education debt. I was one of them. I think very few optometrists go through all eight years (college + optometry school) schooling to work in such a horrible place.

As a follow-up to the complaint I filed yesterday, I went in and instead of talking with an Optical technician (Salesperson), I chatted with the Licensed Optician, whatever that is. Anyway, he immediately knew what my complaint was. The glasses have no intermediate range and therefore anything within say 4 feet to 12 inches was a blur. I had my old glasses with me and he checked the prescription on them and gave a couple of options. One was going with the no-line type of bifocal or getting tri-focal. Either one, I was told would provide me with the intermediate range I wanted. Greg then proceeded to cost out the new lens with the tri-focal and with an additional $30. Since I needed the new glasses and everything, I agreed to try the tri-focal.

I will know within a week if it was the correct decision I made. I was offered a refund for the glasses only and the exam would be deducted from the monies I paid them. I'll use that option if the new glasses don't work.

Had my eyes checked and was told by the Doctor that my eyes hadn't changed much since my last check.. which was over 5 years ago. I was wearing bifocals when I came in and ordered the bifocals again from them as the last company I used the glasses were less than perfect for me.

Anyway, I have had the glasses now for a week and still I am having problems focusing on objects within 3 feet of me. Greta for seeing distance and reading but in between they are totally useless. Anyone who has worn bifocals knows the hazards of going down stairs and how you sometimes need to look through the bifocals to step correctly. With these glasses I can't safety navigate stairs and at 70 years of age that is a really a hazard.

I will be taking them back today and asking for a refund or new glasses that I can use. I will report back on the results of this visit for all to see.

Protective coating. Yeah, right. I've purchased from them twice, and thought I was getting a good deal. First time, my glasses were scratched up within 3 months. Fortunately, they gave me a new pair. Unfortunately, that pair was scratched up in 5 months. What kind of coating do they use?? I've worn glasses since for 35 years, and I've never had such bad quality of glasses in my life. Since I'm on a budget, I thought I would try again a couple of years later. Stupid me -- same thing. It is now 8 months since I bought this pair, and I feel I'm looking through a blizzard. Save your money and buy elsewhere. ABCL&G are not worth your hard-earned dollars.

America's Best advertises two pairs of glasses plus "free" eye exam for $69.95. I got simple reading glasses with regular plastic lenses with one set of frames from the $69.95 group and one from the $99.95 group, and the bill came to $225.00. Okay, figure that one out. And the princess that calculated my bill was very evasive. I was ready to stand up and walk out, but I had broken my glasses, and so I had to get glasses. So I coughed up the $225 and chalked it up to experience. Needless to say, I won't go back there.

I went to the Buford, Ga location for an eye exam and the two pairs for $69.95 offer. I need reading glasses only. I was given a Rx for progressive lenses and was told the best deal on lenses and frames was about $230. The sales person tried to negotiate by offering the eye exam for free. I had glasses made by another location using just the close up Rx and I can't see out of them. Now I need to get another exam (not from America's Best) and start all over again. They won't offer a refund, just to test my eyes by another optometrist. Biggest bait and switch ever.

I have made one comment and after just talking to these people, I felt that I would make another. I cannot believe how nasty people are as well as how stupid some can be at the questions they ask. It seems that in most places now, the customer is never right anymore and the company doesn't even care--this is sad. I owned several businesses in my day and never did I treat others like so many do these days and I wonder how they are able to stay in business. I wish I could get some of these companies to hire me to come and speak to employees about how they should treat customers as well as their fellow workers. And I would be willing to bet that I could bring their business profits up by at least 30%. Anyone out there wanting to give me a try, I am willing and will do it for free and only ask for a percentage of the gross I bring you. I can do it.

When someone tells you that they will put your order in and speed it up so that you can have your eyeglasses before you go on vacation, you expect it to happen, but so many times, it's just a big bunch of talk to get you to buy. They make a huge profit on glasses anyway and when I say huge, I mean huge. At least be honest with people and at least have a corporate Web page so that one like myself can call. I looked for a corporate Web page and couldn't find one--this raises a big flag for me and for everyone else. I have seen many complaints about this business and I would think that corporate office would want to fix it, wouldn't you? How about it, corporate? Do you all take a look at these complaints or are you too greedy to worry about them?

If you see them and you see my email me, let's talk. I don't want to see any more businesses go down the tubes, but if this continues, it will be like many others--a closed shop. Because people are not going to put up with it. They would rather pay a higher price and get the service they should already be receiving from you and this goes for all companies and businesses. I had a man tell me one time that he didn't believe in God but he did believe the bible. He put its principles to work and became a multimillionaire in a year's time starting out with only $6 to his name.

Finally, thank God he ended up finding out that the bible was truth and so was the one who inspired it. The bible does work and it has a lot of power. It not only tells us how to treat each other, but it also tells us how to be prosperous. All I ask is take these complaints seriously and do something about them. Make people want to come to your companies. I mean, that is what you want, isn't it? Thank you.

After reading all the complaints about this business (americas eyeglasses) and still waiting for my glasses, which I asked them to speed it up to get my glasses which they didn't. I'm going to have another eye exam done and they better pray they gave me the right script. I believe I have had this problem before not getting the right script. So be careful people, this can cause real problems.

Whatever happened to great customer service, I mean money is tight for every one the business too isn't it? I would be bending over backwards in these days to give the customer great service,how about you what do you think? It seems people just do not care anymore and its just a job.We have a real problem in the USA and my opinion is that, we have fallen away from the one that has looked out for us for many years, and that would be God. I hope and pray that we get back to him or we are all in real big trouble and its already started. He doesn't play games and so many don't understand that until it's to late.Well, I'm sure some will not like this comment but I hope it might help some. Blessings to all.

I scheduled an appointment at America's Best located at the Northway Mall in the North Hills area of Pittsburgh, PA. When making the appointment, I asked the receptionist precisely what the 2 for $69.95 deal entailed. She stated that the special included 2 pairs of single vision $49.00 plastic frames and lenses, along with the free eye exam. Now, I am also a contact lens wearer and I asked her if the exam for contacts was included and she said "Yes." I also asked that if I wanted to take my contact prescription to another (less expensive) dealer, would that be okay? She answered "Of course. "

When I arrived for my appointment the following week, I again asked the girl who had me fill out my information form about the 2 for $69 deal. I told her that I was there to have exams for both contacts and eyeglasses and that I would not be ordering contacts at this time, since my old glasses were broken and that my need for the glasses was more immediate. I asked her point "I am having the exams for both contacts and eyeglasses and would only be ordering the glasses for now, how much will I be charged today? " To which she replied "$69.95. " I emphasized my concern by saying, "Okay, so I am getting the exam for both contacts and glasses for a total of $69.95, correct?" She answered "Yes".

So, I went back to wait for the optometrist to give me the exam and waited approximately 20 minutes, which was ridiculous since there was only 1 person ahead of me. I finally was called in by a young lady and she sat me down and went over my reason for being there. At that time, she stated that all eye doctors recommend another test (to guard against macular degeneration and some other fancy terms) and that it would only cost an additional $15.00. I declined that offer. While with this person, I again voiced my concern about the deal that was offered (2 for $69) by asking her the same question I asked the girl who had me fill out my information "I am having the exams for both contacts and eyeglasses and would only be ordering the glasses for now, how much will I be charged today? " This girl also replied "You will be charged $69.95 for the exam. "

After that, I was asked to step back into the waiting room to wait for the doctor to call me in. Now, I have worn corrective lenses (both glasses and contacts) for over 35 years and this was the quickest eye exam I have ever had. In total, I was in and out of her chair in less than 10 minutes.

Once the exam was finished she asked me to step back out to the main area and pick out which frames I wanted and that someone would be with me shortly. I picked out both pairs of frames (from their pathetic supply) and was called over by the same girl who initially checked me in. She began typing the information off of the frames and, while doing so, she stated that "You will be needing the "thin" lenses similar to the ones on display, these plastic lenses are not really appropriate, you will want the polymer lenses. So, for the two pairs of glasses, that will be $201.00". I was floored! I asked why so much? She answered "The plastic lenses are easily scratched, thicker, heavy, and more prone to damage and they are an additional cost." I emphatically said "No, I am here for the deal offered and I am not going to pay for something that should be included in your special price." Note: When I first talked to the receptionist while making my appointment days before, I was told specifically that the $69 deal does include the polymer lenses, and that the only lenses that cost extra are bifocals, trifocals, and transition lenses.

After a roll of her eyes and a heavy sigh, she did some more typing and finally said "Okay, so your total today will be $139.90. " Again, I nearly hit the ceiling and said "But your special quoted $69.95 for 2 pairs of single vision glasses plus a free eye exam. " She replied "Yes, but you had exams for both glasses and contacts. " I said, "That's true, but you told me before that the exam for both was included in the special price." She answered "No, that's not what I told you. I told you that the exam for the glasses was included, but that you would have to pay for an additional exam for the contact prescription." I was now really upset with her, so she called her manager over and I again explained to her what questions I asked when I first arrived and I also told her what I was told by not 1 but 2 of her employees. The manager (Erika) was noticeably bothered by the whole thing and she breathed a heavy sigh and simply said "Just give them to him."

So, the other girl rang up the total, which came to $69.95. Prior to her beginning the payment process, I asked if I could get a hard copy of both prescriptions since I like keeping them for my records in case anything were to happen while traveling, etc. She said "Sure, I will get those for you." She rose and went over to talk to the manager, then came back with only my eyeglass prescription. I asked where my contacts prescription was and she said "Well, since you are not ordering contacts from us at this time, we aren't legally obligated to give that to you." Now, going way back to the beginning, I was told that I could have a copy of my contacts prescription by the receptionist when I made my appointment!

In the end, I only paid $69.00 and walked out the door. After taking some time to cool off, I called back over and spoke to Erika, the manager, and again asked for my contacts prescription. She again stated that she was not legally obligated to give that to me since 1) "You didn't pay for it" and 2) "You didn't order any contacts from us." I then told her that I would be back in their store for a full refund. I then returned to their place and met her. She was very cold and business like, pushing items around on the desk in a disgruntled fashion. She was extremely rude in the manner in which she refunded the charges back on to my credit card and then had the audacity to ask if I had brought the eyeglasses prescription with me!

Since this fiasco, I have done some research online about this company and the numerous complaints being filed against them. I was simply shocked to see how many other people have the exact same bait-and-switch complaint that I have. I agree with Greg (from an earlier posting) Jane from AB is dead wrong! It is not made very clear at all that only the plastic lenses are included in the $69.95 deal. Also, I was told face to face by representatives of this store that polymers were included in the special price and that I would only be paying one price for the eye exam for both contacts and glasses.

Thankfully, I was lucky enough to get out when I did. From what I have read regarding other complaints, I'm thoroughly convinced that my prescription glasses would have been wrong, or that there would have been something else to deal with once I received them. A word to the wise. Stay away from America's Best!

In December of 2010, I needed to get my vision checked and some new glasses, as my current one were 6 years old, and I was having problems with my vision. I live 100 miles away from any place that gives any type of discounts on 2 set of glasses. I had my first appointment in mid december for my eye examination and my glasses were to be ready in 2 to 3 weeks. I picked them up, and was very hurriedly given an adjustment and was told I would need time to get use to the new lenses.

I called a week later to say the glasses were not suited whatsoever for my eyes and was told to come back in. Another 100 miles one way. I was given another eye exam and was told the specs were off a little and would make a new pair. At that time, I also agreed to pay another $147.00 to have a larger and better vision area. After another 2 or 3 weeks, I picked up my second corrected pair of glasses. After arriving home and trying to make them work, I found that the left lens was totally different from the the right. I called again and went back for the third time. Another 100 mile one way. And was told there was a mistake in the left lens. Took another eye exam, and was told that the third set of glasses, would be perfect. After getting home, I realized that I could see only out of the very tops and very bottoms of the glasses, everything in between was a blurred.

During this time, I was undergoing radiation treatment for cancer for 3 months. I am through with this round of cancer treatment, but still cannot see! I have called for Juliet, the asst manager to call me back 4 times in last 10 days to no avail. So I guess I am just screwed. Sad, but this is a very true story, thanks americas best eyeglasses.

Okay, I am going to try to make this simple. America's Best is awful. My appointment was at 3:30 pm on a Saturday. I arrived 15 minutes beforehand to check in. Saturday is apparently their busiest day, which I understand. In the waiting room, people around me told me they are an hour behind so everyone who had an appointment had to wait a good hour from their appointment scheduled time. I waited until about 5 pm, so ridiculous. I then got up and said something, and apparently my file was not in the pile!

So that is why I was not called, which made sense because around 4 4:30 pm, I was seeing people get called who did not wait long at all! It was actually the woman sitting next to me who said something about people getting called who definitely arrived after me! Such **. So get this, after I advocated and stuck up for myself, the woman who I was complaining to had the nerve to whisper about this other woman who did not even have an appointment was seen after I was waiting and said something.

My poor grandfather was sitting in the car outside waiting for me. I felt completely disrespected and I wasted about 3 hours total. By the way, the 2-hour ** wait then, including the drive there and back. Even though I desperately need contacts aka a new and updated Rx, I left. I couldn't take it. I never ever want to go in there again! And to top it all off, I better be getting my money back from them. The year prior, I paid for a 3-year plan, about $99. I just want two-thirds of it back and some free contacts. I will be speaking to the manager on Monday. Such **.

A complete waste of money and time, a ripoff! You think you are actually saving money, but no, think again, trust me it's seriously a scam.

The part that bothers me the most is people in this economy need jobs and if these people can't handle putting a stupid file or documented paper of a customer in the pile "to be seen", honestly, it's sad. I bet there's so many people out there that can do their job a million times better. Honestly, this woman looked like she ate my file; very, very heavyset.

If you are a bifocal wearer you know you can't go anywhere and get even 1 pair for $69. The lenses are done in a lab to reduce errors, the glasses done in an hour are more likely to be wrong. We do require a follow up for contacts because we want to know if the contacts are working well in your eyes. There are instances where a contact doesn't feel good or slips. As for the people with legitimate complaints about customer service, apologies are in order. We thrive on customer service at our store.

I got my glasses with America's Best in June 2010. The company claimed the glasses have scratch protective coatings. Apparently this was false because the glasses have scratches on both lenses after only few months of use. I have been wearing glasses for more than 25 years and have never had this type of experience from prior companies.I went back to the store to complain about the scratches. I was told there is nothing they could do since I have not bought a warranty protection.

I have never had anyone offer me a warranty protection from prior eyeglass companies. Obviously, America's Best (Worst) is making consumers buy this protection because they could not stand by their product since the quality is bad. Anyone reading this, please, please, do your homework before getting services from this company because the quality of the product is not what they charge you for. Consequently, my insurance company just paid over $300.00 down the drain. It's a shame that consumers are being ripped off by this company. Everyone beware. This pair of glasses should have lasted me more than 1 year, not 5 months. I know for sure I will not be visiting the store again and hope everyone out there learn from my mistake. Spend your Money wisely. Angry Consumer

My daughter & I went to get glasses. When I received my two pairs, I realized that I could not see properly to drive. I went back to the store and told them my prescription was wrong. They took the glasses from me and tested them against my old glasses which I had got from a different eyeglass provider years before. They then took both pairs from me and replaced the lens in a few days.

My sister was visiting from out of state & I took her to get glasses (two pairs). She had to get bifocal lenses. When we got the glasses she could not wear them and she could not see to read. I went back to the store with my sister and the sales person tried to convince us that the lens would take time getting used to. As a Registered Nurse, I was not buying this ** argument. When someone says something is wrong it makes sense to listen.

Anyway my sister went home with her glasses and had to see the attention of an ophthalmologist because of the severe headaches and eye pain she was having. The ophthalmologist tested her eyes, checked her lens and asked her if she could see at all through those lenses because they were completely wrong prescription.

My sister now has new glasses. She used the frames from America's Best. I have been having terrible headaches & I know my glasses are off. I will suck up the loss and get glasses from people who are more educated and qualified to test eyes. After all that's an important part of my body.

My daughter does not want to wear her glasses either & I believe her prescription may be off. I did not bother to waste time with America's Best. They do not listen to anyone. Shoddy practices always catch up with some businesses anyway. Besides I wouldn't trust any of their workers to test my eyes again anyway.

They also took right at $70 out of our checking account to reorder contacts. But my prescription had expired, that's why I went to the eye doctor to begin with. I feel like this is a total scam and they should be shut down a.s.a.p.!

I had an eye appointment at 5pm on Saturday cot. 2dn. I arrived there at 5:05pm and the eye doctor was getting in here car and she told me she was leaving and she couldn't help us. We had drove over 2 hours to get there. They also took right at 70 bucks out of our checking account to re order contacts. But my Rx had expired, that's why I went to the eye doctor to begin with. I feel like this is a total scam and they should be shut down asap!

I was the only customer in the store and was told I would be out in less than an hour. I was on my lunch break. It took 1 1/2 hours. Also, my information was not kept private and if you need any further info, I'll be glad to give it to you.

I have worn contacts for almost 10 years and never in that 10 years have I had to wait over a month for them to arrive. I had an exam and had my contacts ordered. I was told I would receive them in 7-10 business days. I waited the entire 10 business days and started to get impatient, so I called to see if they had arrived. When I was told that they weren't in yet, I asked why and she treated me like I was an impatient idiot. I just let it go and waited another 3 days and still no call to tell me they were in yet, so I called again.

Why didn't they just tell me that to begin with? I get migraines because my vision has gotten pretty bad.

So if they had just told me in the first place that it was going to take a month, I would have gone somewhere else! These people are idiots. I am a paying customer. If they had good customer service and treated me with respect, I would keep going to them. But since this is the experience, I have to tell, I will never order through them again. I will do exams because I joined the eye care club, which is an awesome deal. But I will take my business elsewhere when it comes to ordering my contacts.

Normally, when a person needs a pair for glasses, they go in pick out a frame or change the lenses. You get a call and go pick them up. Not the case with America's Best. I have now been back 5 times for the glasses or purchased. I would never recommend any one go to this eyeglass store.

None of the eye glass work, repair, adjustments, etc are done on site; your order has to be sent out and you will not get your product for 7-10 days. Of course, I thought I would be getting a good price for 2 pair of glasses which was not the case. I dealt with that. What I cannot deal with is the staff being rather incompetent. The "manager" should find another job. This one is not for her. Even though you have someone that helps you with the frames, it seems like when you get your glasses back, staff have a problem fitting the glasses. I was told, with my second pair, that "my eye prescription really wasn't meant for the type of frame I picked out".....hello, why wasn't I told this from the very beginning?

I just picked up my second pair, different frame, and at the fitting was told "this is how these glasses fit and there is nothing else I can do with them!" Since I could not wear them the way they fitted, I simply said, "you can adjust them more to fit, or I will want my money back on everything". Funny, isn't it, that she did finally get them to fit properly. This is the manager of the store?

Need less to say, I will not be back to America's Best Eyeglasses and Contacts, and will do my best to discourage anyone from going there .I paid close to $500 for 2 pair of glasses. I asked for a hard case and was told, "these don't come with a hard case, but you can buy a hard case."

I went into America's Best, thinking I was going to get a good deal on a contact prescription, I was wrong. I should have knew when I first walked in and overheard on of the sales ladies taking advantage of an elderly women, convincing her that her eye's needed $400 glasses. So after waiting for about an hour, I saw the Doctor for about 2 minutes, and then said I need to try these contacts and come back in a week for another apt, just to tell her they are okay.

I asked for my prescription when I left and they said I couldn't have it, because I would have to come back in a week after wearing their contacts to order some through them. I went home and found this to be very illegal, and called them and finally had them send my prescription, only to find out that the brand on the Rx was one of their brands (which I did not want). When I called to ask them to change the brand on my Rx, they said I would have to come in and pay for another eye exam!

Please take my advise and do not go here. I don't even think my Rx was accurate, because it was "better" than my last Rx from 4 years ago. I am going to have to find a new ophthalmologist to get a new Rx, so the $80 I spent on their exam was wasted.

Worst customer service ever and sadly I got the plan for contacts for three flippin years. Went there 5 years ago and it was bad. Thought I would give them a second chance. Yeah, right. What a joke. Will never refer anyone to this place. It's horrible. I am about to order contacts. I hope it doesn't take 12 months to get them. Ugh!

Deceptive Advertising + Bait & Switch Warning.

Btw, the exam was fine, as are the glasses and delivery time. Just watch out for the scamming tactics they use and stand your ground.

I went in for an exam, got to the optometrist part of the exam and was told how to wear me contact lens or he wouldn't give me my prescription, or sell me any contacts if I didn't wear them as instructed. Show some caring, but after our altercation he had no problem letting me put my 10-month-old contacts back in my eyes after they were handled in the store for my exam. That I find unethical and poor business practice and risky to the health of my eyes, which I find very valuable. He was very rude, arrogant and insulting to me and feel you should know what kind of trash you have working for your organization. I've been a client for 7 years and will never set foot in your establishment again.

I initially bought a designer pair of bifocals in the fall of 2009. I was in the habit of always removing my glasses to read, and so I did the same with these new glasses. I realized it was foolish to keep removing my glasses since I did get bifocals. So, I attempted to read with them only to discover that it was blurry, I couldn't read. I took the glasses back and told them the problem. They did respond with some attitude by asking me why it took so long for me to realize this. Nevertheless, they checked the glasses and, sure enough, the line on the bifocals was wrong and the employee remarked that they were having trouble with this lab and "they kept screwing up" on the lenses. They said they would fix the problem. I was told to come back in two weeks.

When I did so, they weren't ready. I came back two more times and they still weren't ready. Finally, some weeks later, they were ready and I was fitted with the new glasses. They charged me for the frames because "they were designer frames". During the fitting, the supervisor, in response to my complaint that it didn't sit right and were slipping, proceeded to bend the frame so that the bottom part rested about an inch and 1/2 from my lower eye lid. The glasses then sat at an angle and not level as it should have been.

Now 4 months later and I still feeling like the glasses aren't right and getting feedback from friends that the glasses don't look right. I plan to return to America's Best and intend to ask for my money back. I expect that they will not want to cooperate and maybe even blame me for bending the frame. I will never use this store again and I won't settle for a refund refusal from them.

I sent my wife in to pay for contact lenses and the Asian woman who was working there told her that they did not accept my insurance. I knew this to be false so I took my lunch break and brought the lenses back to get my money refunded and process it through my insurance. I called first to make sure it wouldn't take too long and the receptionist told me it would be a quick transaction. When I arrived with 45 minutes left on my lunch hour, I dealt with the same woman who had lied to my wife. She told me that my insurance was crap and that it doesn't cover but 2% of my expenses. She then recommended that I join their stupid eye care club for hundreds of dollars a year and get a "discount" that way. I advised her that I pay for my insurance and even if it is 2% coverage (which I, again, knew to be false) I wanted to process it as such.

After much attitude this woman finally demanded my insurance card for the insurance she claimed to know all about, and I educated her that we do not use cards with this plan but that we have an ID number from our employer. She then got on the phone and started screaming at me that she needed the number. I gave her the phone number for my insurance and she again screamed at me that she needed my ID card. I finally had to write all the information down to get her to do her job.

I had told her I was on my lunch break and I needed to get this done within the time-frame the receptionist had indicated. Her response was, "You didn't talk to me." I happen to work in customer service and I have to be accountable for and consistent with what thousands of reps across the country are telling people. I let her know that that excuse doesn't fly at my company with thousands of reps and she only had two other employees in the store, so that wasn't going to cut it.

She kept hanging up and calling my insurance back out of spite to keep me from resolving the issue on my lunch, claiming she was "on hold with [my] stupid insurance company". After 1/2 hour I could tell things were going nowhere, so I told her to refund my money and I would get lenses online. I asked if I could get a stock pair of trial lenses so I could safely drive back to work, and she smugly told me "No". At this point I was heated and ready for a confrontation so I asked her "Why not?". She replied "You either purchase the contacts or you don't..." and I said, "Well I have been trying to buy them for over five hours now but your incompetence has kept me from accomplishing that, just refund my money."

She needed a key to process the refund on my card and the manager came out to bring it to her. When he saw how rude she was being he asked me quietly if I would take his card and call him back. He would not directly address her, it looked as if he was intimidated, and he certainly did not have her under the sort of control I would expect from management. I told him there was nothing to discuss, I was going to their competitors because I did not have time to play the rudeness game with his entitled employee. Right then she asked me, "Are you going to get the lenses or not?" I said, "It depends." She said, "On what?", and I told her, "On if you are going to give me a trial pair of lenses."

She stomped to the back of the store, grabbed a pair that were not even my prescription (but close enough), and literally threw them onto the counter at me. I told her to process the order and I would be back to pick it up when I get off of work. She told me they closed earlier than the hours on their door so I would have to be there at 5:30 instead of 7:00. I told her to order the lenses and I would pick them up today, on my day off.

I called back the following day to confirm and, lo and behold, my insurance actually covers ALL of my expenses, not 2%. I told the receptionist to make sure my lenses were ready for me today, the following Wednesday (over a week and a half later), and she said to stop by on Wednesday and it would be taken care of.

I don't know why I was surprised when I went in today and found that the spiteful Asian woman had not processed the order AT ALL. I was told I would have to order the lenses again and wait another two weeks. At that point I told her what she could do with the lenses if they ever arrived and advised that I would be going with their closest direct competitor. It cost me another 60 dollar eye exam but I would have gladly paid $120 to never have to deal with this company again.

The staff is ignorant and rude and does not seem to realize that they work in a retail business where consumers have choices. They act more like employees at the DMV than salespeople. You can not trust America's Best Augusta because they will lie to you, mess with your medical/prescription information in order to cause you harm or discomfort, and treat you like an annoyance rather than a customer.

A couple days later, I went to the Downers Grove location. They told me to pick out my frames. The first ones I picked out, they told me the lenses would be an ADDITIONBAL $88. I'm not sure why they were on the rack they told me to pick from if the lenses to complete the glasses are double the price of the frames. So I picked out different ones. Well by the time I left, I had a bill for $210. Almost 3x the price I thought I would be paying.

When I arrived home, I saw they had added on all these extra costs. One of the things-the reflective coating for seeing at night-they had asked me about. However, they had never told me the price it would cost. I called the store and they told me they could take off the additional add-ons if I brought in my credit card so they could put it back on. So I did. 2 HOURS LATER they called me and told me my glasses were ready. So for the second time that day, I returned to the store. When i got there, they couldn't find my glasses. After 15 minutes of looking through all these different drawers, no luck. The assocaite kept going back in the office to talk to the manager. I think the manager should have came out and talked to me instead of playing messenger with the employee. When the associate came back I said I had to go to work, and they needed to call me when they found my glasses. (I already knew what had happened. I had reflective coating and all that other stuff they had added on taken off that same day, so they had to send the glasses back. Unfortunately, noone had the balls to tell me they made a mistake by calling me to come get the glasses.)

Monday I called them to see where my glasses were. They said somone would call back.--NEVER HAPPENED. A total of 3x someone was supposed to call me back--NEVER HAPPENED. So I called the corporate office. I left them 2 messages before someone called me back. They talked to the store and they had my glasses--6 days after they originally told me they were ready.

I told them I didnt want them anymore. I wanted a 100% refund. They agreed and told me to bring in my credit card to the store. I did. I went into the Forest Pk store, andI sat in the store for 45 minutes with an associate trying to reimburse my card and have the info sent from the Downers Grove store. ABSOLUTELY RIDICULOUS-- 45 to reimburse a credit card??? Then they reimbursed evrything but $45--after the corporate office said they would reimburse me 100%.

I purchased bifocal eyeglasses from this store 13 months ago and have had two repairs related to the frames bending out of position. And now, the frame broke in the arm and cannot be repaired. I am very careful with my glasses since they cost more than $380.00 (even at the store that advertises 2/$69.99 which of course is misleading, as it does not include any glasses other than single lens). I would not expect the glasses to break in this manner. I was told they cannot be repaired so I must reorder new ones and pay for something that was of inferior quality initially. This store is a rip off to consumers, practices misleading advertising, and sells very poor quality merchandise.

I purchased bifocal eyeglasses from this store 13 months ago and have had two repairs related to the frames bending out of position. Now, the frame broke in the arm and cannot be repaired. I am very careful with my glasses since they cost me more than $380.00. The store advertised at 2 pieces for $69.99, which of course is misleading, as it does not include any glasses other than single lens, and would not expect the glasses to break in this manner.

I was told they cannot be repaired so I must reorder new ones and pay for the first one. This store is a rip off to consumers as they practice misleading advertising and sell very poor quality merchandise. I did not expect to have to spend several more hundred dollars in a little over a year to replace glasses. Additionally, I will be forced to use a back-up pair of older glasses with an outdated prescription until new glasses can be obtained, which adversely affects my vision. I am thoroughly disgusted and extremely cautious now about where I purchase my and my family's glasses. Never again from America's Best, and I intend to tell everyone I know.

My husband and I went to America's Best for new glasses for me. I bought two pairs. The eye exam was terrible! They rushed me through, and do not take the $15.00 pretest for your eyes. It's just to get extra money from you. When I got my glasses, I couldn't see through them. I am so mad. The frames never fit my face correctly. I took them back and got a refund. I had to pay for the lousy eye exam that didn't work in the first place. Save yourself money and frustration. Go to a reputable eyeglass place. I guess you live and learn!

I purchased 2 pairs of glasses on 3/18/2010. They have made errors twice on these glasses. It is now May 3 and I still do not have glasses. They appear unwilling or unable to make accommodations in delivery when they make mistakes. They have had my money during this time and I have been without glasses during this time.

I've seen so many advertisements for America's Best (or worst) and decided to try them out! I arrived 15 minutes early to fill out any paperwork and be ready for my appointment. After waiting for over an hour, I was rushed into a room where I spent maybe ten minutes with the "doctor." A little history, I've worn contacts forever, and I told her that I thought maybe my prescription had changed and possibly my eyes needed to be remeasured because I had had a recent surgery on my right eye and the contact kept falling out!

At this point, she told me that I was "not a good fit for contacts" and that I should just get some new frames and "keep them glued to your face 24/7." What? It isn't like I had never worn contacts before and I was asking if I would be a good fit! Not to mention, all of the glass frames that they had on display were super cheap garbage, so I ended up leaving and going to Costco optical instead.

After meeting with this doctor, she alerted me to the fact that the prescription America's Best had given me was totally off. I paid $69.00 for a prescription that was totally wrong, and then, they refused to give me my money back when I called and complained!

Thankfully, I got my new contacts from Costco. They are great! However, America's Best is not the best; they are terrible and buyer's should beware! I had to pay twice for eye exams, and the prescription she gave me at America's Best was not correct. Also, I wasted over an hour of my time! Attempting to save money cost me $69.00 plus another $80.00 at Costco for my real eye exam and contacts! From now on, I will just spend the money the first time and make sure that the job is done right!

I purchased 2 pairs of glasses on 3/12/2010 for over $454.20 and was told it would take 7-10 days for delivery. I was never called. I had to call about the glasses. I received one pair on 3/22/2010 and was told the second pair was being etched as we were talking on 3/26/2010. I called about my glasses and was told after giving phone # to be called back that they were looking for them after not getting the call back. I visited the store on Saturday 3/27/2010 only to be told my glasses still were not there on Monday 3/29/2010. I called again and was told one lens was not correct and they were being sent back to the lab with a rush on them.

Today is 4/2/2010. I still have not gotten a call. Is this what they call good customer service? I will never use this company again and will tell every customer that I service how bad this company is. I am an exterminator so I see a lot of possible customers. I will wait a little while longer since I have 30 days to get a full refund.

I recently filed a complaint on this store and I finally received or I finally called the store to find out if my glasses were ready after the time was up for them to come in and I still did not like the fact that they gave me the runaround about why and where my glasses were. I picked them up on 3-29-10 but my glasses were supposed to be in before that and they did not ever call when my glasses arrived. I kept calling them because it didn't seem like it was important to them that I was contacted. The only reason why I did pick up my glasses was because they had a color that I wanted but I am not so sure that I got the best at hand. How can I find out if everything is on my glasses that I have ordered without going back to them? Thank you. Not everyone in the store was the blame but someone there is. I could have gone somewhere else and paid less for my glasses.

I had my eye appointment and everything, and ordered and paid for my glasses, all in the same day. I was told that they the glasses will be back in 7-10 days, and that was on 3-11-10, so I have waited until then to start calling, to see if they were in, and now, today is 3-27-10, and one pair has not made it in yet. They kept giving different dates when the glasses would be in, and today, they are now telling me two or more days, but they kept saying the lab was backed up, and so on, and so forth.

I am now getting tired of the way I am getting the runaround about my glasses, which they could have just said, that it may take a little longer than usual, and will call me when they are are in, and the excuses given is just not helping the situation. I just want them to provide a better service to customers, and i will not recommend this place to anyone else, and I don't know now if I really want to get the glasses, if they finally come in. I am very undecided right now. could have very well spent my money somewhere else and be treated differently.

I went to America's Best, because I saw their TV ad for two pairs of glasses for $69.95. I went to the Metarie, LA store and actually spoke to the store manager, Mr. Mike. I told him I had no health insurance (I am a self-employed seamstress.), and I wanted that advertised special. He told me I had to pay for the lenses for the glasses separately and that each pair of lenses cost an additional $100. Therefore, I told him I could only afford to get one pair because of that price. I thought I simply misunderstood their TV ad.

After the eye exam, the worker there told me I had to get special plastic lenses. The total price for one pair of glasses plus eye exam was $212.33. Yes, they are single-vision lenses, but they were an upgrade to lightweight lens. A couple of days later, I saw the TV ad again, and it distinctly said complete glasses, as does the website.

Nichole at customer service in Georgia was very nice and tried to help me, but the Metarie store now claims I have to go back in and choose another frame (after Nichole told me I did not), because they only had one of those frames! Huh? I had to call Nichole again, and she straightened things out. I am happy to pay for the upgrades on the one pair and get the second pair at the nationally advertised price. They are taking the $45 charge for an eye off and taking off $23 charge for a warranty that I did not ask for or agree to.

Watch out for that Metarie store. The manager told me I had to pay for lenses separately, and they upsold the bill without asking me!

I went to the America's Best Contacts and Eyeglasses on 96th St. in Omaha, NE. I wanted to buy glasses, but could get no one to help me. I was looking at frames and when I wanted someone to help me, I had to look for someone. I asked how glasses looked on me as without my glasses on, I have a hard time seeing anything. She would say yes or no, then walk away, so I left.

My complaint is pretty much the same as everyone else's that I have read. I walked in for an exam without appointment. They were able to take me in an hour. It was impressive. They have a great eye technician. The doctor was wonderful but that's where things went wrong. The guy who was taking my order for my glasses was obviously not happy with life that day. He told me to pick out my frames. He never offered any assistance. He just stood by looking as if I was wasting his time. After making my choices, he started asking me what options I wanted for my lenses and then he informed me that it would be almost $300. Okay, I understand that there are hidden costs to everything but they really should take the time to let you in on this information while I'm thinking that it's only $99.99.

After I retracted most of my order due to cost, he was really noticeably agitated with me. That was day 1. After 10 days, I was told that it will take this long to get my glasses back. I called them after not hearing from anyone. They said, "Oh yeah, your glasses are in." I got there to get my glasses and the girl working that day was no friendlier than the guy. She didn't mind letting it be known that she didn't want to be there. She unwrapped my glasses and said, "Here are your sunglasses and walked away." Another girl came over to fit me. I told her I should have a second pair of eyeglasses. After minutes of mass confusion, the 1st girl comes back and says, "They were cancelled. Didn't anyone call you?" Really? No one even called to tell me that my glasses were in! She said that she would resubmit the order.

One week later, I got another phone call asking me how my glasses were working for me and why did I cancel the other pair. I called back and I spoke to a manager who was very attentive and patient to my complaint. She asked me to come back in and pick a pair of frames and she would handle the order herself. I guess we'll see how this plays out but I won't do business with them again.

Megan who is a new manager at the store is very rude. I have been going there for years and all the employees are great. I always have fun in there as do my children. Now Megan has been there for about 2 months and I can't understand how she could dare talk to her employees and others in the matter that she did. She was talking over people not letting you talk. She yelled at an employee in front of customers. She is so rude to everyone, I have never felt so bad in a store all because of her. That lady needs to go.

My daughter and I physically visited the new America's Best and made appointments for an eye exam. The only opening was 10 days later. We live 45-60 minutes away. On the day of our appointment, we arrived 30 minutes early and filled out the paper work. The person at the counter was not nice at all. I asked if they were running on time. She answered yes. We went and looked at glasses, found a pair each. My appointment was at 11:15; my daughter's was at 11:45 am. At 11:50, I asked again if they were running on time. I was told very rudely that they were. I said, "Well, my appointment was at 11:15 and it is now 11:50 and my daughter's was at 11:45.

I was then told, "Well, we had a lot of walk-ins this morning." I replied, "Well, why did I make an appointment if walk-ins are taken before appointments?" There was no response. The manager of the store was standing 20 ft from us; he walked away and never appeared until much later. I waited another 1/2 hour and approached the counter again. Then another lady who I guess is considered the asst manager of the store told me she was sorry. About ten minutes later, we were called to the room for some tests.

I am a nurse and I would guess neither person conducting the tests were well trained because my daughter's exam was done without her glasses. Mine was performed with my glasses on. My info was put on my daughter's chart and I brought this to their attention. It was changed. We then waited in the waiting area. A lady asked me if I had an appointment. I said yes. She said she had an 11 am. Then a gentleman said he had a 10:45 am and that they just keep taking all the walk-ins.

I asked one of the employees if we, as a group of unhappy patients, could speak to the manager. We waited. He emerged and then walked out the door. We were told he left to make a bank deposit. I asked how much longer it would be because we had to pick up my grandchildren from school and had an hour drive. Finally, at 1:15 pm the doctor called us. I am a diabetic and needed my eyes dilated. She was very rude. At that point we decided, we would not be able to continue. The doctor gladly opened the door for us; we were very upset. At that point, we had wasted a whole day and still had no exam

The asst. manager approached us and said there was nothing she could tell us that we would accept. At that time, the other people spoke up and complained about their treatment. Still nothing was done to make any of us feel like we were valued as human beings, let alone as patients or customers. We left. I then called and amazingly, the manager did speak to me telling me he has received 8 complaints on the doctor and would I please call a number and complain and he would make it right by assuring us an on time appointment and a % of the glasses.

I then called the number and reported the incident. The woman on the phone said she would call and talk to the manager and offered 20% off. I told her I would not accept less than 30% off. She said she would call me back. I would say about an hour later, she called and said they would only give me 20% off and that I had cursed at the employees. Believe me, if I had it to over again, I would have cursed them all out. I then tried to call the manager back. He never answered any of my calls. I would say this was the worst experience I have ever had. Please, do not put yourself through it. You get what you pay for Although reading the other complaints, I would say maybe I am lucky. I never made it to ordering my glasses. It cost us our time, gas money and I physically got sick because of the stress and my blood sugars were out of whack for the entire day and that night. I have made an appointment with a real doctor because I do need a good exam regarding my diabetes.

I went into the south side store Feb,11 2010 to make an appointment to have an exam. I picked out some frames to save for the next day and confirmed an appointment time. I showed up 10 minutes early excited about the frames I had picked. I filled out my paper work. No one came back to get it so I turned it in myself. I was instructed to go to the waiting room so I did. Then about 10 minutes later, I was called into a little room with the front desk clerk and the doctor for them to inform me they could not serve me because they believed I had head lice. They said they received a complaint from someone else who had walked out. There was one in there!

I have dread locks and because I had an itch at one point or another, they assumed I had head lice because I have dread locks. If I was a normal looking citizen with normal looking hair nothing would have been said, but what I experienced was complete class discrimination. I am completely outraged and humiliated. I went right away to an urgent care place to prove that I did not have head lice. I told the doctor what was going on so she called to talk to the doctor at the America's Best to give her the news that I did not show any signs of head lice and to try to find out what had happened. And the doctor at America's Best would not answer any of her questions. The doctor I went to see is also filing a complaint against that store for the discrimination I received.

When my mother called the store to get the district number, the lady at the front tried to say that nothing happened. So now I'm a liar on top of it. Total class discrimination and I am not a happy consumer. There was no one else in the store front who could have complained and everyone else in the waiting room was still there. I was discriminated against because I have dread locks and they better have something to prove me otherwise. I have called the newspaper, the news stations. I don't know what else I need to do but something needs to be done.

I went into the south side store Feb,11 2010 to make an appointment to have an exam. I picked out some frames to save for the next day and confirmed an appointment time. I showed up 10 minutes early excited about the frames I had picked. I filled out my paper work. No one came back to get it so I turned it in myself. I was instructed to go to the waiting room so I did. Then about 10 minutes later, I was called into a little room with the front desk clerk and the doctor for them to inform me they could not serve me because they believed I had head lice. They said they received a complaint from someone else who had walked out. There was no one in there!

I have dread locks and because I had an itch at one point or another, they assumed I had head lice because I have dread locks. If I was a normal looking citizen with normal looking hair, nothing would have been said but what I experienced was complete class discrimination. I am completely outraged and humiliated. I went right away to an urgent care place to prove that I did not have head lice. I told the doctor what was going on so she called to talk to the doctor at the America's Best to give her the news that I did not show any signs of head lice and to try to find out what had happened and the doctor at America's Best would not answer any of her questions. The doctor I went to see is also filing a complaint against that store for the discrimination I received.

When my mother called the store to get the district number, the lady at the front tried to say that nothing happened. So now I'm a liar on top of it. Total class discrimination and I am not a happy consumer. There was no one else in the store front who could have complained and everyone else in the waiting room was still there. I was discriminated against because I have dread locks and they better have something to prove me otherwise. I have called the newspaper, the news stations. I don't know what else I need to do but something needs to be done.

I am humiliated, outraged and disgusted! I spent over an hour picking the frames that I was going to buy and wasted another hour of my time in the store when this happened. Then about another hour in the urgent care to get checked. I spent another hour at Dr. Vision Works and could not find any frames that I liked. I went to the mall to look for some frames that were close to the ones that I had found at America's Best. I went to Sears, J.C Penny's and Lens Crafters and found nothing close to the frames I had picked at America's Best. After spending 5+ hours trying to find something new, I went home humiliated, outraged, discouraged and empty handed. I am very sad and humiliated. I haven't had glasses in over eight years and I was very set on the frames I had picked.

I was quoted $388 for two pairs of no-line bifocals. I paid for the eye exam and left the premises. If you read the ad on the internet, it misleads you to believe that you can get 2 pairs of no-line bifocals for $99 and a free eye exam. Check on their BBB before going to this company. You won't go afterwards.

This was the worst experience I have ever had buying glasses. They spent no time to make sure the glasses fit or were made right. My glasses had to be sent back to "the lab" 3 times. The last time I took them back because I'd paid for polished edge lens and the lens were not polished. The girl at the desk argued that the lens were polished and they were not. She then disrespectfully rolled her eyes. She was very rude and unprofessional. As a matter of fact, no one in the place was professional. Where do they get these people? I will advise everyone I know to avoid that place. This experience was a nightmare.

I am very pleased with America's Best. I received excellent service by very polite employees who are completely professional. My glasses came in on time, had the correct prescription and in good condition. I received exactly what I asked for. Of course, they charge for extras. They don't push them on you though. If I had found this website before I went to Americas Best, I would not have gone there. So I wanted to write and give America's Best an excellent review. I'm very happy. I can see again.

I must admit I read the complaints about America's Best before I actually walked into the store by my house. Anyway, my husbands lenses fell out of the frames and I asked them if they sold any repairs kits or if in fact they could help me. The one girl told the one girl who was willing to try that she was busy and I looked dumbfounded. There was one other man in the store at the time and he was just looking at frames. She said that there was two people that have appointments. There was only one person in the store besides me.

Anyway, the woman then asked me if I purchased them at the store and I admitted that my husband actually got the glasses at another store in White Marsh so they looked at each other and said, "Sorry, we can't help." I then told them what I had done in fact that I had read complaints and that I didn't believe it but after contact with them that it was true and I was stunned by their rudeness. They both yelled at me while I walked out of the store, "Have a nice day." I am still in shock.

I recently contacted AB about their deal offering two complete pairs of glasses for $69.95. At the time of the call, I asked specifically if the deal included all types of lenses. I was assured at that time that the deal includes all types of lenses except for bifocals, trifocals and transition lenses.

I went in today [January 10 2010] to take advantage of this offer. The staff was pleasant and courteous, and I did not have to wait very long at all before I was processed, given a preliminary eye exam, an exam with the optometrist and sent out to pick out my two pairs of frames. Although, I felt the eye exam was not very in-depth, it covered all the basics.

However, during the initial exam, I was offered an additional test for an additional $15. I looked over the criteria for requiring the test, decided the test really didn't apply to my own situation and chose not to take the additional test. I have since read, in the words of AB's own employees, that the test is completely unnecessary and is simply an easy way to convince customers to spend more. Not my description, but the description provided by former AB employees who were required to complete 55% of the unnecessary test offers.

After picking out my frames, I went to complete the transaction with the salesperson. Imagine my surprise when I was given a bill for $248. Not for $69. That's in the neighborhood of 3.5 times as much as I was originally quoted. The reason was given by the salesperson was that, because I have a mild astigmatism, the plastic lenses which the deal included are not appropriate and that I would only benefit from getting the polymer lenses. The salesperson went on to say that the plastic lenses are easily scratched, bulky, heavy and easily damaged.

Now, here's the problem, which invalidates what Jane, the former AB sales associate, states in a previous message. I was told specifically over the phone that the $69 deal does indeed include the polymer lenses and that the only lenses that cost extra are bifocals, trifocals and transition. I specifically asked, because I do know that plastic lenses are indeed easily damaged. I was assured that the deal does include polymer lenses.

I was floored when presented with the $248 bill. When I repeated what I was told over the phone, the salesperson said that that was not their policy and that only the plastic lenses were included. The lenses that she told me were inappropriate for my astigmatism anyway. Paying nearly 3.5 times what I was assured I would be paying was completely unacceptable. I refused their further services, paid for the eye exam [a completely reasonable $45], and left.

In the meantime, I have done some much-too-late research online about AB and customer complaints. I am not surprised to find a number of people who have the same bait-and-switch complaint that I have. To refute what Jane from AB said earlier, it is not made readily clear at all that only the plastic lenses are included in the $69.95 deal. You know, the plastic lenses that the salesperson assured me were easily scratched, bulky, heavy and damageable. Also, to refute what Jane described, I was told specifically over the phone that the polymer lenses were included in the deal. In addition, the website advertising the deal has a complete lack of any kind of research-able information regarding the deal, which is what prompted my phone call in the first place.

I understand that most companies are having a hard time staying afloat in this economy, and that they have creative ways to bring customers into their stores. Crossing the line between honesty and deception, though, is not acceptable and AB will not have my further business or my money. Had they been honest over the phone and explained that the polymer lenses were more expensive, I have no doubt that I would have been happy [and prepared] to pay the $248.

Extremely poor customer service. All frames seem to be discontinued models so multiple trips are required to get glasses replacements covered by the insurance (added fee for the insurance). Glasses for my 4 year old grandson were not adjusted at all and frames won't stay on - slide right off his face. I got my contacts there and glassses for my grandson but I will never do business there again. Shoddy business practices all the way around.

I went into America's Best had my eyes test for contact lenses. I was given contacts 2.50 and they worked great. I went into America's Best again maybe a month or so later and purchased 2 more boxes, they gave me the wrong perscription so I had to take them back and they did give me the correct perscription at that time.

I went in gain about a month ago I paid for 2 boxes I only received one and was told they would have to order the second box, I never received the second box, so I did a walk in last Saturday, I was told my order was not in but they did give me 2 boxes to my discovery. they were the wrong perscription again. This is twice I have received the wrong perscription and once I return these and get the correct perscription. I will not be returning to that store again.

The physical damage done was I had to wear a pair of old glasses that were not up to the full strenght that I needed, and I had to go to work and work all day in this situation.

I have been a loyal customer for over a decade to Northtown Americas Best Contacts and Eyeglasses. On October 7 2009, I went to Americas Best Contacts and Eyeglasses to have an eye exam and acquire two new pairs of glasses. I had the eye exam and choose two pairs of glasses and had to wait about a week for my new pairs of glasses. I picked them up and tried them on and couldnt see objects within the store clearly. I mentioned this and they said it may take some time to adjust to the prescription changes. I said alright and went home.

I noticed that I couldnt read road signs or the names of the roads until I was too close to make a turn. When I was home I noticed that I couldnt read my computer which was an arms length away form me. Watching television and writing reports for work was also difficult to see or read. After a week, I went back to Americas Best Contacts and Eyeglasses and said what I just wrote. They adjusted the glasses and I continued to say that I cannot even see well enough to read what was in the store (just feet away from me). After an hour they checked the prescription and said that they misread the prescription and would make me a new pair and rush the order. This was good because I am in the process of having my Gaul Bladder removed and during a pre-surgery physical the hospital uncovered some significant heart problems. The hospital had engaged in a number of tests regarding my heart difficulties.

After a week, I called the Northtown Americas Best Contacts and Eyeglasses to see if my glasses were in yet and they werent. Another week went buy and they finally came in (so much for the rush order). I went down to get the new pair of glasses and they still didnt work. I couldnt read signs within their store or signs out side the store. I still couldnt read the signs on the highway until I was 100-300 feet away from them (which is too late if I wanted to turn off the road). The eye doctor reexamined my eyes and made a few changes and said they would get my glasses made and again said it would be a rush order. It was another two weeks before my glasses came in. During this time, I contacted Americas Best Contacts and Eyeglasses and lodged a complaint, on an answering machine, about my not being able to see and read and the length of time it was taking to get me a pair of glasses that would work for me and that I was awaiting an operation for my Gaul Bladder or heart issues. No one from Americas Best Contacts and Eyeglasses called me back.

I called the Northtown Americas Best Contacts and Eyeglasses frequently to see if my glasses had arrived yet. I was always told no and they apologized for the delay. It was the manager of the Northtown store that I dealt with and she said it would be a rush order. The manager said that she would only charge me only half of what it cost me for the glasses and after we talked some more she said I could have the glasses for free because of all the inconvenience this caused me. When I picked up the new pair of glasses they still didnt improve my vision and reading and I asked to speak with the manager. She was conveniently on a conference call and couldnt speak to me but the person helping me said that I would get back half of what I paid for the glasses. I said that I was told by the manager, that I would be reimbursed the full amount of $507.62. I was in the store for 45 minutes and the manager never spoke with me.

On 11/20/09 I was at Abbott Northwester Hospital for an angiogram. The nurse asked me to rate my pain by looking at a pain poster scale from 1 to 10. The picture of the pain rating is fairly large and I told them I cannot read the picture to give them a pain level. I was not and havent been on any medications that would cause blurring of vision or any other vision problems. When I returned home from Abbott Northwestern Hospital, I received a check in the mail from National Vision for $182.00 on 11/20/09. This isnt even half of what I paid. It was 36% of what I paid for two pair of glasses. I also live about 35 miles one way from Northtowns Americas Best Contacts and Eyeglasses (over 3 hours). I have made 6 trips down there (210 miles) and wasted a lot of time at that store. No one has spoke to me in person or over the phone. All I have received is automated messages for my original complaint and then automated messages asking me how satisfied I am with Americas Best Contact and Eyeglasses services. I am very unsatisfied and am placing this on the web so others can be warned about how poorly Northtowns Americas Best Contacts and Eyeglasses is run.

$129.00 and the other was half the $69. The agent ring my bill and told me my total was I think $225 I gave her my credit card, she said thanks. So she said they should be back in about a week or so, know I didn't look at my receipt, I just looked at the little stub receipt that I had to sign which said the $225.They called today the glasses were in, we went to pick them up.They told me you have a balance due, I said for what I paid in full, she said didn't you look at your receipt you owe another $60.00. It's really a fraudulent thing they do to you.

on 11/17/2009 my wife got a call telling her that she must come in and pick a different second pair because some how her second pair got broken. so today 11/18/2009 we are going back for her, and i am going to put a big complaint in and ask for a address to which we can complain, wife is complaining of slight blur and i have no glasses still. thank you

I had to have my progressive lenses replaced because the frames broke. I made my appointment and showed up and was told by the receptionist that my prescription was still good. The inference was that I didn't need an exam(it had been well over a year since my last exam). I opted to have the exam anyway after which the doctor found that my vision had changed markedly for the worse. I ended up paying $330 for your basic set of no line bifocals. Quite a departure from $69.95

The first time I rec'd my new glasses, they mixed up the sunglass pair with the eyeglass pair so they had to be returned. The 2nd time I rec'd them, I couldn't see and they made me feel sea sick. When I called, they told me to give it a few days to adjust. I couldn't adjust so they told me to come back in to see the doctor.

The doctor looked at the script and my new glasses had the wrong script and wasn't even close to what my script was. They told me I should of had the adjusters look at them instead of the doctor, almost reprimanding me, but they are the ones that told me to see the doctor and didn't get me any other options! They were sent back in again.

When they were finally right, the guy handed them to me all dirty and full of his fingerprints. I had to ask him to clean them for me. Something that should have taken 1 week, took one month and I didn't get any type of compensation for all the wasted time and inconvenience.

I went to Americas Best in June 2009 because I needed an exam and needed a new contact lens and glasses prescription. They heard you in and out like cattle and I had sincere doubts that the exam was at all thorough. I specifically asked for Acuvue lenses and told the tech and the dr. that I do not want toric for my left eye as the astigmatism is slight and I don't prefer it. I did not order glasses or contacts that day because the staff were so rude I decided to get them elsewhere. For example, I had to wait 20 minutes for my trial lenses to be brought out because the woman was on a personal cell phone call from her utility company.

One of my lenses was not in stock and I was told I would get a call when it came in. No call came and I called them and was told it had been there for nearly a week. I went to get it and it was the wrong lens for that eye. I decided to just get the prescription from them and never return. I finally decided to order glasses and contacts only to find out that the prescription is not for the contacts I requested and the glasses prescription is exactly the same as the contacts which is incorrect. I will be contacting them today for a correction.

On May 19, 2009 my husband went for the special of 2/69.99 with the free exam if glasses are purchased. The scam at this facility and all others is that they get you behind closed doors for a pre-exam, have you sign paperwork but is cost $15.00! Why the heck would anyone need a pre exam if they are going to have a complete exam by the doctor? Of course they have all types of glasses under the 2/69.99 and 2/99.99 area, but if the frames are not that price, why have them there? Customers are searching for the special they came in for, but some of the frames and lens say "Premium" on them.

This is how they get you. All the grames and glasses that are on special are mixed in with ones that are not, this is how they get you. They do not tell you up front, it is after they total everything up which would have cost my husband 388.00. I do not like this place, I am in the process of getting a refund and I advise others to seek somehwere else without the scams and false advertisements. For someone to respond that works there is just like saying I am doing this to keep my job!

In the past they have messed up our glasses so bad that we could not use them and took them back. And it took longer to get the glasses than the said it would.

I purchased a pair of glsses last March. They were no line by=focal. I could not read with them. Like a dumb buddy I thought I would ajust to them. No such luck. Today I saw my OP eye doctor and found out the glasses were not per his RX. I contacted America Best and they said the followed and that doctor was at falt because he made his 2 look like a 7. Guess that that is my last trip to America Best (Worst) Optical. At I will notify Dr. M. at the Ophthalogy Clinic of the reson the glasses were prepared wrong. I know he will not like what I was told. I'm out $150.

On 8-6 I went for an eye exam and to purchase new glasses (progressive lense). They examined my eyes and told me my glass would be in within 2 weeks. I didn't hear from them so on 8-22 I went to the store and was told that the glasses had been there, they just didn't call me. When I tried the glasses on I told them there was something wrong with them because my vision was extremely blurred. I was told to take them home and wear them so I could adjust to the new prescription. When I tried to wear the glasses I had to hold on to something because they made everything look like it was right in my face and then sloped down. On 8-29 I took the glasses back and told them there was no way I could wear the glasses and there was something wrong.

They checked the glasses and the lense were in the wrong sides!!! They sent them back in to make the changes. I picked up my glasses for the second time on 9-12. On 9-18 I picked them up again. After trying them on I told them they stll were not right, things were still blurry, and the left lenses was not even in the frame right. At this point they said they would re-examine my eyes which they did. I went back to Dr. Tran's office, explained the problems I'd had with the glasses. I told him about the lense not being in the frame, he looked at them and said there's nothing wrong with them. At that point I showed him the left lense wasn't in the frame and there was like a plastic strip (which I expect was to hold the lense in place) sticking out. He became very rude, checked my eyes and said the prescription was AGAIN WRONG and why did I wait so long to bring them back and complain.

EXCUSE ME!!! It's not my fault the lense were put in the wrong sides to start with, nor was it my fault the lense were not set in the frames and the prescription was WRONG the second time. I was told to take the glasses home both times and get used to them, which I did try to do but with no luck. He finally turned to me and said I guess we can send them in again so what do you want me to do? At this point I extremely frustrated and was not happy with his totally

I joined the Club for $99 at America's Best which gives you 2 free eye exams per year for 3 years and discounts on contact lenses. I have ordered disposable contact lenses from Best Contacts online five times so far and every time they tell me the lenses are "out of stock" and I need to wait - I am down to three pair of lenses and have no idea how long it will be before I receive my order (even though they have processed my payment through my bank)-

FINALLY, I realize this is not a very reputable company after reading all the complaints on your website. My dissatisfaction with them is they never have my lenses in stock. I even switched from Focus Dailies to Acuvue Moist and they are still out of stocki! unbelievable - I will not go back to this company once my membership expires!

I continued to call for almost three more weeks. Finally I speak to the supervisor Jan who tells me that Jenifer will callme back with information about my refund. I was in formed by Jennifer that I could not receive my prsecription (which I paid for) I was told that I would receive store credit and they could not tell me how long it would last. There is nothing wriiten on the receipt regarding no returns or after 30 days no refund,. I was told by Jennifer that I was being done a favor because the store had to write off my glsses they made so I was 'lucky' to receive anything. Jennifer was very unprofessional and lacked customer service techniques. I would like the company to give me my refund and prescription.

I called a few days later and found out that several days earlier, the rimless pair had come in, but were wrong, so they had to be reordered. I called twice about these and neither time was I informed about the error. Then I found out that the reorder was not rushed, and I would have to wait another 7-10 days. NEVER AGAIN!

I think that a company such as Americas Best Contacts And Eyeglasses should not be allowed to have that name it leads you to believe its all about americas products however its come to my attention one of their labs is in Hong Kong thats just misleading

On August 17th, I made a appointment to go in to the one on Lakeshore and get my eyes checked and get glasses for the first time. I go in, they tell me to fill out my information. I wait about 30 minutes which gives me time to look at glasses.

I get my glasses and i go to the lady who rings everything up and looks at me and tells me its $166.00. I look at her in shock because for 1. I asked for the $69.95 deal!! So i ask her what was added on there and she tells in this very rude, like i was wasting her time voice it was for a UV protection and SCRATCH PROOF!!! I was like ok, what does the UV protection do, and do i really need it? She just looks at me like I'm stupid and says it protects your eyes from the sun, and she said for the glasses to work fully they need to have these added, but she couldn't "tell me" i needed it.

I paid for it anyways, without her fully explaining it because the way she was talking to me i felt i should have already knew what it was, and that i did need it! [come to find out I DON'T!!!!]

My friend also went up there and had to literally get rude with the lady so she just do the $69.95 deal with no other extra fees!! WISH i knew you had to get ugly with someone up there to not put theses fees on here!

I have been going to America's Best for years because my insurance company at the time recommended them. The times that I went they were friendly, got really good service. I did not have a problem with that 2/69.95. I got a pair of glasses and my contacts from them. My problems comes in after the fact. The Dr. wrote the wrong prescription for me. He wrote it 8 times HIGHER than what it should be. The damage it has caused, lets start with headaches, the fact that my right eye has now begun to grow more blood vessels in my eye. If they bust then I could go blind. It has also caused my eyes to cross, and my left eye has twitches that affect my eye sight. The doctor at Americas best wrote my prescription at -4.00 and -4.50. When I went to another doctor today for my year exam my prescription should be -2.50 for both eyes. I have called to place a complaint and the customer service person told me that she would call me back and as of yet have not received a call from them. So I called them back and now they are giving me the run around.

First of all I have been a long time customer of America's best for many years. I have noticed that the level of customer service and/or support has really gone down .I just left their office (8/14/09)and I will never do any business with them again. When I walked in the door I was greeted very rudely which didn't sit well with me, but I got over it.

The Doctor was fine, but when I went to finaliazed the trans action everything when to Hell very quickly. They billed my insurance company the full amount they could before they even knew if my contacts would work for me. At first they refused to take back my old contacts (which were the wrong prescription by the way )they made me feel like it was all my fault and I should be lucky they let me in the buailding..WOW. I'm currently look for the district manager's number tell tell him the full story.

Truly, I have written to them on numerous occassions. The customer service department.

I took two prescriptions to them. One for eyeglasses and one for contacts. I went in for the special but of course they ask you if you want this and that and they do not always tell you what the upgrade cost will be..so I leave spending over $150 for glasses (one pair) instead of getting two for $69. The contact prescription needed clarification. So they told me they would call the MD.

Well three days went by and they had forgotten. So then they said they tried to call but could not get through. I called the MD's office and was connected right away. I do not feel the attempt was the best at reaching the MD. Anyway after a while they got the prescription and ordered the lenses. It took over three weeks to get them and then I could not use them. I did get to return them. They wanted me to make an appointment with their doctor which I have done in the past but the lenses never corrected my vision very well and being a diabetic I did not want them to do it.

My glasses when I got them seemed to be ok but I noticed discoloration on both lenses. I took them back twice before someone saw it and took them back. I also asked for the glases to be fitted and when I got them back the screw was sitting up. All I can say is the experience was a nightmare. I worked on getting my vision corrected since end of May and just yesterday (8/7) I went somewhere elese and got the treatment I was looking for. It cost more, but I feel as if I got lenses that willwork, glasses that will work and a thorough exam. I will never return to this place again nor will I ever recommend. They tried to compensate me for my inconvenience with a $4.95 eyeglass cleaner and a $1.95 eye case. WOW...I should have got the glasses for half price. It was more than inconvenience. To be without for almost 2 months.

My mother and I went to the store today and we saw the sign that said "2 pairs of glasses for $69.95 and a free eye exam," When we got to pay, the lady charged us about $99 by adding on things we didn't want and didn't need. They also charged us $15 for using the eye exam machine when they didn't mention that a 'free' eye exam would include paying for the use. After we looked over what we were to pay for, we noticed the sales associate had added on an extra for buying protection coverage, which we didn't buy. After my mother said we didn't want it, the sales associate turned very sour and constantly muttered under her breath. Afterward, my mom felt scammed and tricked, including that last time she had gone to America's Best, they also added on fees for programs and extras she didn't see in any ad. The same as this time, when she asked to take it off, the associate would do it, but become very rude as well.

I went in on June 17, 2009 for an eye exam and to get contacts. I had an appointment with my regular eye doctor the next week to get my eyeglasses from him because my experience with America's Best had only been good when getting contacts. My appointment for contacts went well, with the exception of the "nurse" who took me back for the initial tests. I could barely understand a thing she was saying. I went in to see the doctor and he was a really nice guy. I went up to the front, got my contacts, minus a contact lens case or solution, as usual, but I left anyway. I went to Wal-Mart, bought a new case and solution and thought my deal with America's Best was over for the year.

Unfortunately, my eye doctor had a heart attack and his a nurse from his office called me the night he was taken to the ER. She told me the office would be closed for a while and she could refer me to another doctor and that I would get my next pair of glasses on the house from the doctor. I told her I had an appt for contacts at America's Best and she said to get my prescription, bring it to the eye boutique and they would get my glasses for me.

I called America's Best and asked if I could pick up my prescription. The girl on the phone said I needed to come in and get another eye exam done because they only had a prescription for contacts. She got me an appointment for later that day. When I went in, another girl said I didn't need an exam after I had gone through waiting and all that jazz. She said go pick out some glasses. I explained to her what was going on, but then saw a sign that said they accepted my vision insurance. So I thought I could get two pair of glasses from them and the free pair from my eye doctor. Three pairs of glasses? Talk about backup.

So I picked out two pairs of frames. I had to wait because the girl was working with a lady who didn't have enough money to pay for her glasses. Finally, it was my turn. I showed her the insurance card, and she called to verify my insurance. Then she showed me a pair of frames that were just right for me. They were. But that meant, I couldn't get two pair...blah, blah. well two pair are still better than one, right?

We went through all the hoopla and my total with insurance comes to $218! HUH? I paid, begrudgingly. My glasses would arrive in 7-10 business days. On the 7th business day, I called because no one had called me and they said they weren't in yet. On the 8th day, I called and was told that my lenses were backordered. Are you kidding? You couldn't call to tell me that. I called the eye boutique with my other doctor, brought in the America's Best prescription and ordered glasses from there. That was on July 3rd.

On Monday, July 6th I received a phone call saying they were shipped out, so the glasses should arrive at the store in a couple of days. I called on July 10th, because surely they were there now! I called at noon, and spoke with the manager I assume. She said they were shipped out on the 7th...really because the sixth is different than the 7th? She said it took about 2-3 days to get the shipments.

Okay if they were shipped on the 6th or the 7th, they should be in the store by now. So I am still waiting for my glasses from America's Best. By the way, my glasses from the real eye boutique came in on July 9th. Amazing, it only took them three business days for some pretty amazing glasses?

Any upgrades such as thinner lenses for higher prescriptions, lined/no-line bifocals, lined trifocals, transitions, polarized sunglasses, etc. WILL COST MORE. This is also the case for those who choose higher priced frames. This is in no way a scam, and if you call any other optical chain, it will be the same, only double the price. Trust me, I called on a daily basis.

As for the customer who complained about the progressive lenses, what you were told was a true statement. Unfortunately, no-line bifocal wearers will lose some peripheral vision and will have to point their nose at what they need to see clearly.

The bottom line is anything offered above and beyond the 2/$69.95 is purely a recommendation, and you have the right to SAY NO. But as trained/certified opticians, they know what would be best for you to get the clearest vision possible. Glasses will not always get you to see 20/20, so be realistic with your expectations.

Take time to visit a store, look around, and ask questions. You will see that America's Best is in fact the best option for you, especially for the prices.

On 5/2/09, I went to America's Best Contacts & Eyeglasses. It is advertised 2 pair for $69 including eye exam. After the eye exam & choosing 2 pairs of glasses. The woman gave me a total bill of $388.83. Plus an unknown man was standing in view of my personal information. She was aware he was standing behind her. Anyway, she told me that since I needed progressive (no-line bifocals), this wasn't included in the $69 price. Whatever!

I paid the $388.83 & was told it would take 7-10 days for my glasses. By 5/12/09, I received no call, so I called them. No glasses. Maybe by Friday, 5/15/09. I called 5/16/09, still no glasses. I inquired as to why not. She advised me 7-10 working days. Well, duh. The 12th was the 8th working day, the 15th was the 11th working day. (Since they work on Saturday) Here it is the 12th working day. She asked for my phone number (which they already had) & she would look in the boxes they just received. Advised her that I knew they had my money because it cleared my bank 2 days after the check was written.

Within 10 minutes she called me back & they happened to be there. (Hmmm, wonder how long they sat back there). Asked if I needed an appointment to get my glasses, she advised me no. So I was on my way. I didn't have to wait long this time (during the 1st visit, with an appointment, I had a 1 hour wait). She is fitting the glasses to my face & ears, I'm noticing a cloud to the right side of me. She told me these were progressive glasses & I'm supposed to turn my head to see to the right of me. That the prescription was just in the middle of the glasses. I told her NO. God made your eyes to move & I've been wearing progressive glasses for about 5-6 years & the whole lens is prescription, not just part of it. She advised me that they didn't do that there. I told her to give me my money back.

Now I have to wait a week for a refund. Plus I drove 30 minutes twice. This place is a big joke & a ripoff! I have been wearing prescription glasses since I was 6 years old & I believe I know that prescription glasses are not just halfway made. I don't even know if the prescription that the doctor wrote is correct. So now I have to find another O.D. & pay for another eye exam to get another pair of glasses. This is so obsurd. False advertisement is what I call it, which is supposed to be against the law!!!!!!!

A few days ago I went into get my contact lens RX renewed. The doctor gave me the exam and left the RX exactly as it was with no changes. I wear multifocal contacts and am a college student. I lost my last contact for my left eye and called to get a new pair from 800 contacts. Since my Rx had expired they needed to get approval from Americas Best. They refused to do this. Their policy says that after wearing a trial pair for 2 weeks they give you a new RX. They haven't even given me the trial pair yet as they had to order that. I tried to reason with their store manager that my RX had not changed and I needed to get my order right away but policy is policy and I have to wait till they call me when the samples arrive, I have to wear them for 2 weeks even though I have been wearing the same RX for years and THEN they will hand me a written RX.

Wife picks it up, and notices that they are the same frame that husband tried on at the store that was on display, and it was not new, it was bent, tried on by at least 1000 people. Wife calls to complain, clearly their are smudges, fingerprints, and they are bent out of shape, like worn out shoes that someone sells as new (or so wife explains) says she's going back to store and wants original frames they paid for that they probably put out on their display rack. Asked what they will do about all the driving, will they reimburse. They say wife has to talk to mamager. I have lost my faith in doctors of all kinds. This is a bait and switch of service.

I had an appointment for glasses on march 12, 2009. I arrived 10 minutes before the time. I waited almost 45 minutes before a female called my name. She pointed towards a room for me to go into. There was another female in the room with her. The 1st one must have been training the 2nd one. The tone of voice that she spoke to her in was rude, as was the way she treated me. I felt as if I was in her way, could not hear what she said most of the time.

After she finished, she directed me into a second room. I waited there another 10-15 minutes for the doctor. His exam was fast. I was then told to go to the showroom to look for glasses. Since I had already picked them out the 1st 45 minutes of my visit, I again had to wait another hour before someone could help me. while trying to help me, she was also stopping to help other employees, the dr, ect. I order 2 pair of glasses. One with tint, one without. I paid then left.

About 10 days later I had a voicemail the galsses were in. I went to pick them up about 1.5 weeks later. When i got there, I waited about 10 minutes before anyone could get them for me. She handed them to me, and walked away.I looked at them and told the girl at the desk that there was no tint on the one pair. She told me they would change when I walked outside. I walked outside, and they did not change. I went back in, told the girl at the desk. She said she could not take them, I needed to wait for the girl that handed them to me. This required another 45 minute wait.

After handing her the glasses, telling her the problem, it took her 10 minutes to find the same pair on the wall. She told me I had not ordered tint, I told her yes I had. She wrote the order up, told me it would be about a week. As I was checking my voicemails today, (1 week later) I have a message from America's Best, that I needed to pay $15 for the tint before they could be ordered. WHAT?????????????????

Today's date is April 21st. After a call to the manager, she still refuses to waive that 15. I am going to take these glasses back, get what money I can from them, and a copy of my prescription. I will go somewhere else, have my eyes rechecked by a professional. AB had better be praying they got that part right, or I will sue them. They should owe me money for all of my time they have wasted. And when I take these glasses back, I will tell everyone in there to run as fast as they can to get out. Going there is nothing but a waste of time and money. I went to the website and asked for the DM's number. I doubt I get a reply. Judging from this website, they are nothing but a scam.

I went there to get an eye exam on 03/14/09. I walked in and there were a few people in the store being waited on. I waited probably 10 minutes for some one to acknowledge me and to greet me and ask what I needed. Finally a young lady came over and I asked if I could get an eye exam that afternoon. All she would say to me was AH. She walked away and another girl came up to me and asked me if I had been helped. I told her I had asked if I could get an eye exam and that the girl I spoke to had just walked away without answering me, I wasn't sure if she was checking a schedule or what.

Finally one of the eye techs came to me after about 15 minutes and took care of me. They told me it would be about a 15 minute wait. I told her I would wait. About 5 minutes later I was called into the back and a young lady signalled to me that she wanted me to follow her into another room. She signalled to me that she wanted me to sit down. She grunted and pointed to me through several exams. Her customer service skills were the worst I had ever seen. Just a few minutes later I was called back to see the doctor. He seemed very tired and was not very interested in doing an eye exam. So I engaged him in a conversation about the young lady that had done my exam. He just shook his head and re-did the exams that the first girl had done. I went back out front and went to look at glasses.

I finally got my turn to talk to one of the eye glass consultants. She seemed very put out when I asked to see the bronze color that the transitions turned in the sun. She didn't have a sample but hurried me through so fast that I didn't feel that I had my questions answered. I spend $235.95 on a single pair of single vision glasses w/ transition lenses. She had told me that they would be in that week and that they would call me when they were in.

A week goes by and I had not gotten a call. So on the following Monday I called them to see if my order was in. I called ,I asked about my order and was told to hold. Not hold please or can you hold but HOLD. So I waited on the phone for over a half hour and then was told the the shipment had not come in as of yet and that it should be there later that day. I said great, I would be in later that day to pick them up. She just kind of giggled and said I don;t think so. We'll call you when we are ready. and promptly hung up the phone.

I finally called back on Thursday and when they answered the phone. I was never greeted, the girl on the other end was busy laughing about a stupid lady who had forgotten her glasses. I yelled into the phone IS THIS AMERICAS BEST. the girl didn't even have the courtesy to apoligize. I then asked if my glasses were in. I only had to hold about 30 seconds this time and she got back on the phone. and said HEY, yah, there here I then told her I would go ther this evening and pick them up. I got there about 6:15 that evening. I had to wait, which is fine everyone was busy.

I told the lady behind the desk what I wanted and she asked me my name. As soon as I told her my name the attitude started! She went to get my glasses she practically threw them at me. They were dirty, I cleaned them and tried them on. I wasn't sure if the were transitions so I asked if they had a way to check them. She got all huffy grabbed the glasses out of my hand and practically threw them at one of the eye techs she told her that I wanted them check. She finsihed with the customers that she had and put them into a machine with uv light. they turned. she handed me the glasses. I then asked if anyone was going to check the fitting and she just stared at me like I had just asked her the question in a foreign language.

A young man came over to me and helped me fit the glasses. He was the only redeeming quality of my whole experience with this discusting store. I have never had such **** poor customer service. there pricing was not good by a long shot and I would not recommend them to a single soul. I will profusely tell every one I know about my BAD EXPERIENCE Shame on them! I will never go back.

BEWARE. Do not use America's Best unless you plan to buy your glasses or contacts from them! Even then, the service is horrible! I've been wearing contacts for 14 years. I recently went to America's best for my contact exam because they were cheap and close. Although I had no issues with my previous prescription, the optometrist insisted that I needed toric lenses more expensive). He gave me a brief explanation, but when I asked questions, he would pretend like he didn't hear me and continue to sip his coffee.

When I asked him what my script was b/c I was curious if my eyes had gotten worse, he refused to tell me and gave me a trial pair of turic lenses. For the next week I could not see anything and felt like I was drunk. I went back, explained what happened and was offered a regular pair with that same scrpit. I then requested a new evaluatin of the prescription, and it turned out that the first script was WAY off.

One week later I went for my mandatory checkup. After they tried to push me into buying contacts from them, I informed them that I had found a better price elsewhere and would just like a written prescription. Well this was a whole new issue. Finally after speaking my mind, I was given the script. I ordered my contacts online at VisionDirect.com with rush shipping, as I was leaving for vacation shortly. I received an email from them stating that they had called America's Best for verification, and were informed that I never came back for my mandatory checkup and my script was not valid. Thankfully I had it written and faxed it to them, but by that time it was too late for the contacts to be shipped in time for my vacation. STAY AWAY!!!! CHEAP EXAM PRICE = INCOMPETENCE, POOR CUSTOMER SERVICE, AND PUSHY SALES FOR OVERPRICED CONTACTS.

I have been an America's Best customer for more than 12 years. I had only one problem in the past, but for some dumb reason I kept going back. Now I will NEVER go back there again!!! I went in to purchase new glasses on February 7, 2009. The two pairs cost $361. When they came in, one pair had a VERY noticable defect on the lens...a big bubble. The worker said I can't believe that made it through inspection. Neither could I. That pair was sent out for repair and I started wearing the other pair.

I wore them for 12 days and had HUGE headaches and eye pain. In the meantime the other pair came back...with the same problem again!!! A huge bubble on the lens! Now I had to go back again and have my eyes re-examined because of my headaches. They adjusted the script and both pairs were sent out to be redone. It took nearly 3 weeks for the glasses to come in. I called several times to see if they were ready yet. Finally they were in on March 19th.

When I tried them on I noticed right away that I had no clear peripheral vision. I told the worker I can only see clearly if I am looking straight ahead. His response? You'll never believe it: You don't usually look out of the corner of your eye unless you are spying on someone. Can you believe that??? I was stunned!!! I was basically told I didn't need peripheral vision! I wore them for 2 days thinking maybe it was just that they were new. I could not see a thing (all blury) if my eyes turned. I especially could not see driving because, contrary to that workers opinion, you DO look out of the corner of your eyes often when you are driving.

When I called to ask about the return policy and getting a refund, I was told I would need to see the doctor again (for a third time) and possibly have to send the glasses back in AGAIN. I said absolutely not, I want my money back and you can have your crappy glasses (and service). She said that was not possible. There was no manager available to speak to and the main office is closed today so I called another AB location and explained the situation, asking for the return policy. She told me she was speechless regarding the worker's stupid comment and that I shoulf definitely be able to get a refund. I now have to call on Monday to talk to the manager. I HATE America's Wrost and will never go there AGAIN!

I have paid over three-hundred dollars on glasses that I can't wear and they are causing me more harm than good. I am fifty years old and have been wearing glasses since i was 15yrs. old and I have never been so displeased with a pair of glasses as i am with these. four-hundred may not seem to be much to you , but to me in today's economy four-hundred dollars is a lot of money. Like I said I have never had this much trouble from a pair of glasses and I need my glasses in order to do my job. I can't see this makes no sense tome. I even had they to check the prescription they said it was ok I don't think so. I need to have this resolved with my money back or to try thjis tjing again and start over from stratch.

I can't preform my daily function on my job I can't see to read, straing my eyes causing me to have headaches all the time

I Went in and the girls at the desk gave me my contacts and said that I would have to comeback if I didnt know how to put them in. I told them that I didnt and they made an appointment for a week and a half later. So I tried to put them in myself. Wasnt hard but the contacts made my eyes feel week and stayed red. So I called the Dr. and told him and he made another appointment to see me.

When I got there I took all the extra things that I had to buy for cleaning the lens and drops for moisture and rewetting. I gave this all to him and he ask me why did I buy these things.

I told him because my eyes felt bad and weak and dry. He stated that the girls was suppose to have given me all that stuff. (that was the first issue).

He changed my contact strength and gave me new contacts to try. I did and they were a little stronger and really irratated my eyes to the point they were blood shot and even after taking them out, my eyes were in pain,so I stopped in the office for him to check to see what the problem was and the receptionist went in the back and came out to tell me the Dr. was taking only his last patient for the day and I would have to come back another day.
She saw my eyes and said I would still have to come another day. I said OK..I will go to the emergency room, which I did but there was to many people so I left and went to Walgreens and got me some drops for red and comfort drops.

I called to make an appointment and they gave me an appointment for 2 days later. Im going but Im experiencing very bad vibs about Americans Best eyewear.

My eyes still feel weak but I do have an appointment in a few days.

I really feel that this place is only about money...not caring about the consequences.

Total amount Paid: $261.95.

I picked up my eyewear on March 16, 2008. Everything seemed ok.

That evening I attempted to read the newspaper and could not see the print. I called the store and was told to return them.

March 17, 2009 I returned to the store and after they examined my lens, as if I had requested bifocals. I asked what did the precription call for and was told bifocals. However my new glasses were NOT bifocals. I ask why? I was then told some people don't want them.

I asked why would I order two pair of eyeglasses I can't use.

Then the store manager stated I could get them changed for the additional price of the cost of bifocals.

She repeated 3 plus times the story of people who wear bifocals, but not wanted their lens as bifocals.

I ask her not to repeat that story to me again and raised my hand in the I don't want to hear this again gesture.

She said I was 'raising' my voice and 'to remove my hand from her face'.

I was near her, she was on the other side of the counter.

I did not apprreciate her tone or attitude and requested that my money be returned. NOT BECOMING TO THE STORE MANAGER.

At this point I requested that my money be refunded.

This is what you have for a store manager?

About a year ago, I went to America's best after seeing their add on tv regarding the 2 for $69.99 deal. My aunt works at a contact company so I get my contacts for discount but have to have an eye exam to get them. Well the time had come to reorder them and I desperately needed new glasses as well. I took the day off and drove over an hour to get to the store and upon entering the store was not acknowldege. After some time, I was finally noticed, signed in and waited. After about an hour wait, I finally was able to see the eye doctor who acted as if he had better things to do than my eye exam. I thought let's just get through this and we'll be fine. I picked out two pairs of frames and were told that neither one of them were covered under the 2 for $69.99 plan. Although the sign said they were.

I started from scratch again. Finally, after picking two pairs out, I dealt with a saleswoman who had a language barrier and could barely speak English. She spoke too fast and tried adding the scratch resisting coating, the lighter lenses, outdoor coloring, etc all these extras I did not want or need. I usually wear my contacts, I just wanted back ups. Once it was over, I wasn't sure what I was getting and when she rang it all up, it was over $300 dollars! I got very upset saying that that's not what the sign stated. She explained how I had ordered all of these items for my glasses. I explained as nicely as possible that I did NOT in fact order those items, I couldn't make out what she was saying and never told her yes or no.

After finally get someone who could speak English a little better than the original sales woman, my order was placed and finally down to $150. Twice what I expected or they advertised but at that point I just wanted out of the place. They told me in two weeks my order would be ready. I took another day off of work to drive down and upon getting there, was once again greeted rudely. I tried on one pair of the glasses and were fitted for them because they were the main pair. The second pair I tried on seemed a little off. The lense in it seemed different than the other pair. I thought at first maybe it's just me. I mentioned it to the salesperson and she assured me that both were the same prescription.

I got home and tried them on again. They DEFINITELY were not the same prescription. I was bumping into things, and the lense was off enough to give me a headache. I decided not even bother wasting my time with going back since I at least had one pair that was working and after researching all of the issues that others like me had had with this company wasn't sure it would be worth it. This place sounds to me like a scam. And yet, here I find myself considering going back to these people because the glasses I thought would last me at least a few years are now falling apart! After one year! That's ridiculous!

I don't know where else to go since I live in such a small town we have to drive a little ways outside of it to get these deals. Does anyone else have any suggestions? I'd really rather not go back to America's Best!

My stepson and I went in for glasses today 2/18/09. We've been going there for a couple years, so they had us fill out new patient forms, then halfway through realised we're we returning patients, and had us skip the forms. Anyway, we got suckered into some field vision test or something like that, and no one told us it cost a extra $15.00, it was passed off as part of the regular exam. So we go to pay for our frames and lenses, here's where it gets interesting. We both picked the $69.95 package.

We'll start with the kids, I orginally got him 1 pair of transistional lenses and the warranty, total $193 and some change, I got this big song and dance about polycarbonate lenses for him, but they were that same price as the plastic lenses. Well if there the same price then how do they effect the final price. So now we go to my 2 pair of transitionals, for $223. This is where I flipped out, how can 1 pair for a kid cost as much as 2 for a adult and we both had the same price frames, everything the same, and the pearl harbor job on the extra $15 each eye test. Again it went back to the polycarbonate lenses that were the same price as the plastic ones, I went off, the girl left, and another lad took over.

In the end I got money off for the extra eye exams, and I got the kid 2 pair of transitional glasses for $228 including the warranty. I've noticed over the years there's always different peole working in there, however this maybe the last trip there after this. Wouldn't you think a class action suit should be started against these peole for scamming you to come in for $69.95 and leaving at over $200.

I wnt into their store to purchase 2'pairs of lenses. I wanted one pair of lenses mounted in my frames and I purchased a frame from them for the other lenses. I told the girl that I did not want glass as they hurt my nose. Also, I ordered the ones that turn dark in the sun. When I went to pick them up yesterday, they were glass and they do not turn photo gray. Also,three out of 4 girls whisper when they talk. This area has many oldsters like me around here.

On May 30th, we ordered glasses for my mother who received an eye exam and eye fitting at America's best. Spoke with the General Manager and had the eye exam by a part time eye doctor and had two glasses made, one near-sighted glasses and bifocals. Came back about a week for the glasses. Glasses were incorrect prescriptions on the left eye for distance and also the bifocals were fitted incorrectly.

On our Third visit the doctor did a reexamination and said that both glasses needed to be adjusted. Came back third time and had only one glasses adjusted, and said that glasses didn't need adjustment. We heard one thing from the doctor and the another from the General Manager. We were very upset because my mother had continuing headaches because of the current prescription and we waited over 3 weeks to have it corrected, but they did not have all of it ready and it was still incorrect. We were given a refund by mail and went to another eye wear place, PearlVision. They gave a different prescription then America's Best(which we did not feel gave us the best quality exam each time). We will look into America's Best practices and see if there is any history of deceptive practices and if there are any class actions suits we will join it.

I went to the business to purchase a pair of eyeglasses, the first pair came back with the wrong lenses, so I reordered, the second pair came back with the wrong lenses....I did not know at the time I got the second pair back that the lenses were incorrect once again until I went to wear them. I am a full time contact wearer, and had purchased glasses only for emergencies....meaning that if i got something in my eye and couldn't wear my contacts that I would have eyeglasses as a backup. Well, on a Wednedsday I had gotten something in my eye, and by thursday I thought I my as well put on my eyeglasses thinking that that would bring some relief to my eye....well, guess what? Again I had the wrong lenses, and so I went to put my contacts back in my eyes and they both tore....so now I had nothing to wear!

I put the glasses back on, I had no choice.....I couldn't even read a stop sign across the street.....my eyes were very strained while wearing them.....I have only 20/50 vision in one eye...and actually can only see out of one good eye....the one that had something in it.....so I called Americas best....told them the situation....asked if they could give my a trial lenses until my contacts came in {I had ordered contacts the week before} explaining to her that the glasses they had provided me were not the right lenses.....she said there was nothing they could do....I was flabbergasted.....so I made an appointment with thier doctor for the following day so she could compare the prescription against the lenses..After I got off the phone I called Pearl Vision since I order my contacts through them and explained the problem I was having with Americas Best...so they went ahead and gave my a free trial contact lenses to get me out of the glasses.....once I got into the contacts my eyes were so strained that they were blurred for the rest of the evening.

While I was at Pearl Vision they read the lenses against the prescription I was given and said the lenses were wrong in the right eye. So I proceeded to Americas Best the next day to return my glasses. I was telling Linda, the manager, the sequence of events leading up to what had happened, so she checked the lenses as we were standing there with other customers waiting to be taken care of and told me that there was nothing wrong with the lenses.....I took that as a way of steering away from looking as though they had made another mistake in front of their other customers.....so she asked if I wanted to see the doctor so she could reexamine my eyes......so I said ok...but very mistrustful of how they do business based on everything I had already gone through.....so I followed her back to the examine room and I over heard her say to the doctor that I was making a scene out front.....I was so humiliated!!! I couldn't believe she had lied about me.....on top of everything else she blatantly lied!!!! So I walked into the room and approached her as to what she had said, took my glasses, asked for a refund and told her that I have never had such rude customer service, along with just trying to get a pair of eyeglasses. She apoligized repeatedly saying that she had chosen a poor choice of words.....to say the least it was a very frustrating and upsetting.

I went to America's Best with my son so that we could get new glasses and contacts. Upon entering the store we were told to look at lenses. After speaking with the representative we were advised that we should have another eye exam and needed to fill out paperwork. We did and were rushed to the back for the exam. That was great. Upon getting the exam completely we were taken to order our contacts, that was great.

When I went to give the lady my insurance information I was then told that they do not accept insurance and that I needed to either pay for the exam or join the club for the free exams over the next 3 years. That's $99 for each of us, then an additional $15 for the special exam. On top of that when I went to pick out glasses, I asked about the special that is always advertised on tv and that they had posted, Two pair for 59/69. I was told that it only applies to single vision lenses and we do not qualify. After totaling everything up, I wound up spending over $500! Which is normally covered through my insurance! I was also told that I can be reimbursed through my insurance. I called my insurance today and was told I can not be reimbursed for the exam because they do not participate!

They give you the impression that you are getting a great deal when you really are not being told everything up front. The sales representatives do not thoroughly explain any details to you, they just want you to buy, buy, buy.

I made my boyfriend an appt. for his xmas present, he has not had new glasses in 10 years and is in dire need of them. the doctors exam went well, it was the sales people and manager that was the problem. We were picking out frames for an hour, not once did someone ask to help us, or if we had any questions. After we found our 2 pair for 69.95 we sat down with the sales person to get our lens perscription filled and she quikly spouted out something about polycarbonate lenses how how we needed them because he had 2 different perscriptions for each eye and the thickness of the lenses would be different (.25 was the difference). she told us, not asked, like we did'nt have the option.

working for years in retail i quikly notices what she was doing, i repeated asked how much more it would be and she ignored me just typing the perscriptions in...my boyfriend started to get angry and she finally said the final price was $283. completely absurd. he asked what about your 69.95 deal? she said these frames were'nt included even though they were under the sign that stated they were. i said we wanted the plastic lenses and which frames were actually included, we were just going to leave, but since it took us an hour to get up there, we decided to try one more time.

as we were trying to pick again, the sales person told the manager what was going on. she came up to us with an attitude, we explained why we were upset about the misrepresentation about the prices and she continued to defend their practices. it was only after my boyfriend said he would break every eye glass in the place, that we actually got the prices that were advertised.

I am disgusted how these people run a national muti million dollar chain and want to rip off the people that go in there for a deal cause they can't afford the fancy eyeglass places. we still have to go pick up the order, and i am sure we will run into problems then. they have the nerve to call themselves opticians. Loss of time and mental anguish

I went to America's Best Contacts and Eyeglasses to get my daughter glasses. The sign there said ALL frames $69.00 are 2 for $109.95 and included plastic lenses. When my daughter picked out 2 $69.00 frames I asked the store manager how much they would cost. She said even though she picked out $69.00 frames it would be an additional $132.00 because they required polycarbonate lenses.

The sign said ALL $69.00 frames were 2 for $109.95 and ALL included plastic lenses. The sign also said lens upgrade available but it did not say lens upgrade mandatory and for an additional cost. However, Alecia said polycarbonate lenses were mandatory with the $69.00 frames she chose. I feel their advertising shoud disclose this additional cost or they should honor their printed ad.

We ended up having to get less desireable glasses to comply with the ad. My daughter would like the glasses she originally chose.

On November 28, 2008 at 11:30 am the girl that check my eyes at the pre exam asked me if I wanted an additional exam for $15.00 more. I told her NO I was just there for the eyeglasses. She sent me to see the optometrist. He examined my eyes and put drop in to dilate them. After the exam he then stated it would cost $15.00 more because of my prescription he had to dilate my eyes. The paper that I would not sign for my approval was for that test. He insisted I had to have it done even though I did not approve of it. I didn't know he had dilated my eyes until AFTER he put in the eye drops.

I am a college student on a very fixed income...$15.00 more is a lot of money to me. My mother ended up paying for it but she can't afford 15.00 extra either. The principal is that I didn't want it in the first place and they insisted I had to pay the EXTRA 15.00 in order to get my glasses. I just had an exam in March 2008 and definately didn't need or want the test. I just wanted to have a pair of glasses to wear during finals, since I normally wear contact lenses. I don't think I should of had to pay for something I did not want and had not sign up for.

15.00 may not seem like a lot of money but to me in college if could help pay for a meal or money towards a book.

I actually went to the same America's Best twice and the results were the same both times. Last week, I went into the business to pick up a copy of my prescription and wanted to ask about pricing for glasses. I spoke to the doctor who wrote the prescription and asked if progressive lenses were absolutely necessary, as they were cost prohibitive,Her response was no, lined bifocals would do just fine. Up to this point, no problem. When I actually went onto the sales floor and asked for assistance in selecting frames and answering questions about pricing, I was rudely told I would have to wait for a salesperson. There was only one other customer in the store at the time and three salespeople were behind the counter, having a private discussion.

After fifteen minutes of no one approaching me, I decide to leave and try again another day. When I entered the business,there were no other customers present. I walked over to the frame selection wall, said hello to all three sales staff present,and looked over the available frames for about ten minutes. While looking, a elderly gentleman entered the store and went directly to the sales counter. He had called on the phone earlier in the day asking about pricing for glasses and wanted to order some. The young lady who he spoke to said That pricing's all wrong. You're gonna have to get polycarbonate lenses with your persciption. The customer said that he didn't need that type of lenses when he had bought glasses there the year before. Her response was I don't know anything about before,this is what you need now. He told her he was on a fixed income and couldn't afford the thinner,more expensive lenses. He insisted on purchasing exactly what he had before and didn't understand what the issue was, as his vision hadn't changed. The salesgirl then said Fine, we'll order them for you but we won't be held responsible. Her tone was very dismissive and the customer said he didn't appreciate her attitude and would go elsewhere.

Then the same salesgirl turned her attention to me. In a tone that sounded like she'd rather be anywhere but at work, she asked me if she could help me.I told her that I had already spoken to the eye doctor the previous week and that I wanted to order a pair of lined bifocals. In checking my prescription she said I had to have progressive lenses (about $200 more). I responded with the fact that I had already confirmed my desire to switch to a less expensive lens and the doctor told me that would not be a problem. Again, the salesgirl said The doctor doesn't tell us what to sell and we don't tell her how to do her job. Asking the salesperson who trained her in how to deal with the public she said,I am a professional. My response was A professional who has lost two sales in a row and walked out.

In speaking to friends about America's Best, in particular about this branch, I have heard the same complaint time and again. They constantly misrepresent the sale pricing in their windows and the sales help is more combative than helpful with customers.That may explain why, in both visits, I did not see any salesperson successfully complete a sale.

Went in to get my 15 year old son two pairs of glasses for $69.95. I was told it was a GA STATE LAW that he had to have polycarbonate lenses because of his age, even though he does not play sports and uses the glasses for school. His prescription is very low, -1.25 for both eyes, and plastic lenses should have been fine. Instead of $69.95 for two pairs of glasses, they wanted $157.00 for one pair and $225.00 for two pairs.

I drove across town to get a better deal and ended up with nothing. I am looking around for another place to get glasses. I think this place is a scam.

After work I had made an appointment to go to America's Best to get an annual eye exam. I had called to set up the appointment and get all of the pricing information correct, as I am on a fixed budget and I needed to know almost exactly how much I was going to spend. When I called them, I told them I am not renewing my membership, as I am in the military and may be moving out of the country. The man I talked to on the phone was very polite and told me how much the eye exam would cost and that the coloured contacts would only be $5 more than the clear contacts.

When I got there, it was a whole different story. The person behind the desk was very polite, as was the man that blew the air in my eyes etc...but when I actually saw the doctor he was incredibly rude. He kept on lecturing me because I don't have a back up pair of glasses and I've gone without contacts for 2 days. He went on and on about it and kept on insisting that I joing their eye care club again. I went back into the lobby and waited for about 15 minutes until they decided to check me out. This time I was dealing with a man named Greg. This man had absolutely no sense of customer service AT ALL! He got mad at myself and my mother (who was paying for the exam, contacts etc) because we wouldn't join the eye care club. We tried to explain to him that I will be in the military in a year, and I'm not sure where I will ve moving. He came back with smart comments about how there are America's Bests in every state, and that the military only gives you huge old dorky glasses.

When we talked about pricing, he told got mad because I didn't tell the doctor I wanted coloured contacts, which I didn't know had to be specified to the doctor. He also told me that the contacts which were priced over the phone at $5 more than clear contacts were actually DOUBLE the price of clear contacts. I did not get a name of the person who told me this, so I was forced to pay full price. Greg went to go get the doctor to tell him to adjust my perscription and on his way back he made comments like I can tell this is going to be a long night and I never thought I was going to have to deal with this when I came into work today all aimed towards me. While the doctor changed the perscription, Greg went to the back to get the contacts that I told him was too much money for me.

When he came back with the contacts, I couldn't understand why he had gone in the back to get a box of contacts that I told him I could not afford, and did not tell him that I was going to purchase them. When he was changing the perscription the doctor was also lecturing me once again about buying a pair of glasses. When Greg came back and my mother told him that she was only paying for the exam, as per my wishes, he looked at me and in said I walked all the way to the back room to get these contacts and now your not going to buy them. As my mom was writing out her check he told us that because I am joining the military that he was going to do me a favor and try to lower the price on the contacts. He put extra emphasis on favor, and said it about 15 times total.

I had to make a follow up appointment for today, and get off of work early because they aren't open when I get out of work. I have to deal with Greg again, which I ABSOLUTELY DO NOT want to do, and I have to buy a pair of glasses, but not from America's Best.

Their advertisements splashed all over TV and in the store is false advertisement--I went in to get 2 pairs of eyeglasses and ended up spending $291.00 somehow, before cancelling my total order--very unprofessional people working there.

We made an appointment this past weekend for my 17 1/2 yr. old son who has been a contact wearing customer of Americas Best for seversal years now. The receptionist I talked to became very rude and actually hung up on me as I was asking questions and trying to understand why it was absolutely mandatory for me to have to be present at the appointment. We live a long way from the store and I told her I would be glad to give phone authorization for my son to come alone and make his own decisions of any needed to be made, after all he is only 5 months away from being 18 and is extremely mature, owns his own business and is engaged to be married next year. So, I think he can make a decision about his own body now.

I did NOT raise my voice, cuss or become rude myself; but the absolute disrespectful treatment and total lack of customer care and/or kindness that I received by this representative of Americas Best, was unbelievable. She did not even attempt to help me understand why this was the rule, she just kept repreating in a rather nasty tone, that I just HAD to be there, and THAT'S THE RULE; then she breathed a disgusted breath and hung up on me!

Being there was not ultimately the issue with me, however, I just wanted to understand why there was this unbendable rule for a young man this age who was already a contact wearing customer of this establishment. Her rude behavior and obvious complete lack of respect and training to work with customers, quickly became the bigger issue. We may not go back to this business again and we have 4 glasses wearing members in our family and know many people who do go there and we will share our feelings. We will really have to think about dealing with them again. I totally agree with the man who wrote a review on 5/19/08 about Americas Best overall service and customer relations (or lack thereof). We have noticed in the past, an abrupt, less than ideal handeling of customers while there in the past; but this was our first real personal experience that was horrible!

I bought two pairs of glasses in Feb. 2007 and the first time I went to pick up..the sunglasses lens were in the case when I drove home 75 miles one way. Then I had problem with being scratched and they replaced the perscription regular glasses and told me to clean ONLY with there cleaner and so I have all this time and now the tint is peeling or chipping off and they look terrible and it is not good for my vision. In my opinion I will never recomend or I will never step foot in their store any more nad I hope someone reads this and they do not buy from this business that does not have a quality product.

I had an appointment in October 2007 to get contacts and glasses. At that time I only purchased frames; however, my puppied chewed them up this month so I started wearing my trial-pair of contacts they gave me during my first appointment. This week I went to Americas Best to order new contacts and glasses. Since my glasses were not going to be in for 2 weeks, I ordered contacts. They didn't have my perscription in stock, so they gave me a trial pair to wear until they come in.

The person helping me completely messed up my order and perscription. I wear a +2.23 and +3.25; she gave me -2.25 and -3.25 contacts and orderd the same wrong perscription. I didn't realize this until the next day. I called to have them cancel my order. I was told someone would call me back. No one did. I called again, and they said they would work on it but they weren't sure how to do it... and again, someone would call me back. No word from anyone. Finally, I contacted America's Best again and they said they would refund my credit card.

Because of their mistake, I am wearing glasses that have been taped together to work until my new glasses come it. Their customer service is terribly slow and does not show concern to help you.

Made an appointment for my fiance to have an eye exam so that we could purchase their special (2 pairs of glasses with single vision lens for $69.95) He went through the exam was told he needed glasses for distances (he's nearsighted). Therefore this IS SINGLE VISION - therefore the glasses special should work fine. Here's the glitch. The sales representative informed us that based upon my fiance's exam he would need polycarbonate (sp?) lenses - doesn't that mean plastic? Which is what they offer with their glasse special.

They told us the plastic lens that come in the glasses with the special have a distortion in your peripheral vision. So I then stated, so you sell defective glasses in your special, but if you want effective glasses we would need to pay $201 per pair! This conversation went round and round with no resolve. I asked the sales rep for a working pair of glasses with the special - that didn't seem unreasonable. After all why would you buy glasses that don't correct your vision. This seemed beyond the comprehension of the sales rep.

We then decided to leave based upon the inability to provide working glasses at the special rate. She then tried to charge us for the eye exam - stating that he would need to have an exam done elsewhere when we went elsewhere for glasses. I then questionned the validity and level of precision of their eye exam if they were willing to sell defective glasses to unsuspecting consumers. This ended this encounter

1. My fiance's glasses were going to be his birthday present because he's been wearing glasses with problems with the ear portion of the glasses. I had saved up $100 to purchase the 2-pairs, but in no way could afford $201 per pair. 2. My fiance will need to continue to wear the broken glasses until I can find a way to save up for glasses elsewhere. 3. My fiance has been unemployed since November '06 due to medical issues which causes us to watch our funds very carefully, so this purchase would have been a big one for us at this time. 4. Emotionally, being baited & switched on this was just so defeating when I just wanted to be able to give my fiance a little less pain.

I re-ordered my contact lenses via phone to be delivered US.mail. by a cc purchase. The lenses arrived and they were the wrong prescription My left I prescription is(+1.50) they sent (+1.25)I informed america's best of this error and they stated they will ship the correct lenses out immediately.

I recieved an e mail stating the lenses are not in stock and I would have to wait for the shipment to come in. I called and E-mailed America''s Best coperate office and explained the situation and I informed them that I was displeased that I have to be inconvienced due to their error and now I am without Lenses.I aksed them to pay for this mistake and they implied we will pay for one box of Lenses only. I want a full refund and it is totally their error and negligence on their part.

This is still a medical mistake and they need to pay for my lenses and admit to their error, but instead they kept blaming the other office, and it made me sick inside to see upper management pointing the finger instead of owning up to the company's mistake as well as offering an apology but NO ONE ever said they were sorry. I am fed up and I want all of my money back.ALL OF IT!

My eyes are tearing because i need my lenses, I have headaches without them and it is very difficult for me to see clearly, I am having headached and I hever get headaches

I re-ordered my contact lenses via phone to be delivered US.mail. by a cc purchase. The lenses arrived and they were the wrong prescription My left I prescription is(+1.50) they sent (+1.25) I informed america's best of this error and they stated they will ship the correct lenses out immediately. I recieved an e mail stating the lenses are not in stock and I would have to wait for the shipment to come in. I called and E-mailed America''s Best coperate office and explained the situation and I informed them that I was displeased that I have to be inconvienced due to their error and now I am without Lenses.

I aksed them to pay for this mistake and they implied we will pay for one box of Lenses only. I want a full refund and it is totally their error and negligence on their part. This is still a medical mistake and they need to pay for my lenses and admit to their error, but instead they kept blaming the other office, and it made me sick inside to see upper management pointing the finger instead of owning up to the company's mistake as well as offering an apology but NO ONE ever said they were sorry. I am fed up and I want all of my money back. ALL OF IT!

Had an eye exam on April 19, 2008, and ordered 2 pair of glasses (regular and sunglasses). I told them I needed prisms in my glasses and they didn't believe me. They said my glasses were indicated as express delivery (5 business days). It took 2 weeks (May 2) to get them. Someone put them in storage area without indicating on the computer that they arrived.

The perscription was wrong. Scheduled 2nd appointment (May 8). At that appointment they decided I needed prisms. They said my glasses would arrive in a week. They arrived in 2 weeks (picked up May 23).

Perscription still felt a little strange (warped vision on outside edges) but they said it was due to the prisms. Ordered my sunglasses and they said it would take a week for delivery. TWO WEEKS LATER (June 6) they were in and were the WRONG PERSCRIPTION (no prisms).

They sent them back to get the right perscription with prisms and told me they would be ready in 1 week. Called 2 weeks later (today, June 21) and they said the glasses should be in soon. I do not want to do business with America's Best in the future.

I went to Americas on 3/31 for my annual contact and lens exam. It was the Augusta, Georgia store on Wrightsboro Road. I have always used the Acu View 2 disposable contacts. The doctor suggested I try the Acu View Oaysis Advance because I told her I sometimes fall asleep in my contacts. I bit. Now, I would like to go back to my Acu View 2 contacts that I have been wearing for the past 13 years. You know what they told me? I cannot go back to the Acu View 2 contacts unless I pay the $30 for a follow up exam. $30? Follow up? I was not told I needed to come back after 2 weeks for a follow up exam.

I am 30 years old...I go to all my appointments. I asked the girl...the doctor was supposed to tell me about the 2 week check up? No, she said...one of the other associates. Well, I tried to stress the fact that I bought my contacts...and I left. No one told me about a 2 week check up. That was my first and last time going to Americas [Best]. My prescription was made strictly for Oaysis contacts. I was under the impression the doctor was suggesting I TRY the contacts... I didn't know I was locked in forever in using them! Now, I have to pay them $30 more dollars if I want the contacts that I want in my eyes. I will not give them another dime of my money.

I am now wearing only 1 contact in my right eye. I have to buy contacts for my eyes that I do not like. In order to get the contacts that I want for my eyes, I have to give them $30 more dollars, then buy the contacts.

The morale at this place is unbelievably low. I think these people need to learn SOCIAL SKILLS in order to deal with the public. It doesn't seem to matter which location I go to, or who I speak with over the phone. They are always very rude, and sarcastic! I don't know how they stay in business with the attitudes. I've had it with them. They lost my business. And I am going to tell everyone I know not to bother with them.

i recieved a call saying glasses are ready for pickup i show up tell them my name amanda the clerk says have a seat i will go get your glasses so i am waiting after 20 minutes pass by i ask if they are ready yet she says she is working on it meanwhile a customer walks in they are immeadiatly helped and out in 15 minutes then another couple they are helped quickly and out in afew minutes by now its been an hour ihave been waitng iask how much longer and she says i will have to come back in a couple of days i tell her why did you call and say they are ready then have me wait for an hour and now tell me to come back in a few days she doesnt even say sorry are anything she just walks away like nothing

i get home call the store to complain to manager she says she doesnt know why i was told they werent in when they were in and if i would like to come back and pick them up i was treated very rude this very un professionalfor a company that is in many states she says well we can send them to you this employee needs to be fired and i need an apology

Are people seriously complaining about this? The sign CLEARLY states 2 pairs for $69.95 including single vision plastic lenses and two $49.95 frames. If you want a more expensive frame, or you need a bifocal, or a thinner lens, or want to add transitions, it's gonna be more money. DUH. America's Best is still cheaper than other eyeglass places. And its 7-10 BUSINESS days for the glasses to arrive, that does not include weekends or holidays. A lady complained because her brother was a -10.25 and she thought he was gonna get regular plastic lenses? No one would be able to make those! He obviously needed a thinner lens are you kidding me?

And as for the visual field test, it's given as an option, you are not required to pay the extra $15. I had a great experience at America's Best in Bolingbrook. Everyone was super nice and made me feel comfortable, and I paid a LOT less than going to other places. So to all the people who complained, if you're unsure about pricing, ask questions before you get the exam done.

On my day off of work I finally decide to go get my eyes examined so I can get new contact lenses. After doing the math, I deduced that America's Best was the most economic for what I was getting. After entering the store, the woman at the front desk was unbelievably rude and had me sign a sheet of paper. This paper was a form to confirm that I had recieved some type of information about their privacy policy. When I asked her what this was, she pointed at some brochure and told me I mean, you can take that if you really want it. Um, aren't you supposed to give it to me? Aren't I signing a sheet of paper stating that you did give me this? I was stunned that she treated me like a complete idiot for not knowing that.

I also work in the customer service industry and if I had been shopped by the state, I would have been personally fined $10,000 and my corporation $50,000. And those are just fines, not including a possible suit. Given I do work in a completely different field, customer service is customer service. As for me, I would rather just dish out the extra dough and go to Lenscrafters where I know I won't be treated like dirt. And that's what I intend to do. Oh yeah, and I forgot to mention a family came in right after me and all of the sudden she was so nice and smiley. Hmm. Was it me? What did I do to her? I initially thought she was just mean to everyone, but I guess it's just me. Wow! I'm sorry to all the other employees that work for this company and are paying the price for a few rude people. Hopefully they can identify who they are and report them.

I will NEVER step foot in another America's Best or recommend it for as long as I live.

America's Best advertises 2 pair of glasses for $69.95 including eye exam. What they fail to tell you is the glasses don't include your prescription. So my $69.95 glasses cost me $212.68 because the prescription lens were $138.00 in addition to the price of the eyeglasses. This was for poly carbonate lens which don't break and are scratch resistant, and a slight tint. Don't get me wrong, I think $106.00 for a pair of glasses including an exam is a great price, but with signs splashed all across their windows proclaiming TWO PAIR OF EYEGLASSES INCLUDING EYE EXAM FOR $69.95, this is false advertising or at the very least misleading. As I said the prices are great and the company should know it doesn't have to resort to tricks to lure customers in or to keep them.

None, but I think the company should be forced to be more honest in their advertisements.

I went to America's Best Contacts & Eyeglasses with my brother who wanted to take advantage of the Free Exam and 2 pairs of glasses. We had never been there before. First of all, he had a 5:30 appointment, yet we waited for about a half hour before he was seen. My brother finally had his exam and ended up paying the extra $15 for the visual field test. I have been wearing glasses since first grade and have never been given a visual field test. I even worked for an opthamologist who only gave that test when necessary. So when it was time to choose frames, the employee who was helping us did not have a customer service type of personality. When she did talk, she mumbled and just wasn't very conversational. It felt very awkward and uncomfortable that she wasn't explaining things as she processed the order.

Then all the sudden after choosing a $49.95 frame, she tells my brother that since his prescription is so high(-10.25) that the price is higher! He has a very tight budget, and this was not a pleasant surprise. The total was $233.00. She told us that this offer only applied to prescriptions that were -2.00 or lower. That is about what reading glasses are! He almost said to forget it and just pay for the eye exam, but he went ahead with it. We walked out of there absolutely astonished. What kind of bait and switch is this? We figured that other people must be getting deceived by this offer, as well. That's when we decided to look on the internet for complaints. There are plenty. Wish we had know this before. My brother is thinking about canceling the order tomorrow just on principle alone. They ought to rename the company America's Worst.

I made an appointment to be seen at the America's Best location 5507 (Brickyard, Chicago) for Thursday, January 31 at 5:30 p.m. for myself and another person. On this day, the Chicago area was under a severe snow storm warning, and I called to let the staff know we would be running a few minutes late. We arrived at the store only ten minutes late and was told we could not be seen because the doctor leaves at exactly 6:15. Not only were we not given the option to reschedule, but a group of walk-ins came while I was there and the receptionist proceeded to take their information to be seen! I then called another location, 5511 ( 26 N. Wabash, downtown Chicago) to make an appointment for the following day, Friday, February 1, as this location is closer to where we work. My appointment was scheduled for 5:30 p.m. We both had to leave work a little early to make the appointment, but when we arrived, the store was closed due to weather--though we had been cleared of the storm warning since 1:00 p.m. that afternoon, as announced by the local weather stations. Neither of us received any notification that the appointment would have to be rescheduled or even canceled. Nor was there any sign on the door with this information.

The following Saturday, February 2, we both received a call at 9:15 a.m. from the downtown location in an attempt to get us to reschedule, I explained that I would now make an appointment with a location closer to home and not at that location. About 2 hours later, we both received several calls from another staff member trying to persuade us to come back. Again it as explained we would find something closer to home. I find it frustrating that no call can be made to notify us about cancellations but several calls can be made to get us to come back. We have both been customers of America's Best for some time now, but have now decided to go through another provider.

It's been four weeks since I ordered my glasses. The first time the prescription was off. I sent those back . Now I'm waiting for two more weeks. I'm leaving for vacation today with no glasses. I was told they would be in today for sure; however, none of the staff showed up for work today. I guess the snow was a good reason for no one to show. Come on people, we live in new suburbs; our streets are plowed . Never ever again.

I went to America's Best Contacts just like everyone else because of the $69.95 special. My total? $264. It's been 3 weeks, and I still don't have my trial pair of contacts. I have been in there 3 times. Nobody has called me to let me know anything. If you think you are getting a deal, you aren't. The frames are cheap quality, too. Also, I told them I didn't think my prescription was right, but they said it was. I have been wearing the glasses for 2 weeks now and my eyes aren't used to them. They won't give me a new exam to check my eyes.

On January 24, 2007, after having my 3-year-old son's eyes examined by a pediatric eye doctor, I went to America's Best to pick out glasses because of their advertised 2 pair of kids' glasses for $79.99. They tried to talk me into upgrading, but I did not. It took 2 weeks to get the first pair of glasses instead of the week promised. The second pair was in the lab for another 3 weeks. When they finally came in the technician broke the frame when she was trying to adjust them. So we waited. When they came he wore them but was cranky. After some time I took the glasses to a different vision center and had them tested, compared to the Dr.'s prescription. Turned out the prescription was too strong!! They said that it would definitely cause him to have headaches and blurred vision! I called and talked to the America's Best manager who said it is they don't refund if it is after 45 days of purchase. I didn't have the glasses for more than 45 days after purchase. They will not refund $34.00. I want an apology and other parents to know about America's Best not double checking prescriptions for glasses.

Who knows if this will have any long-term affect on my little boy's vision or progress.

I had gone to pickup my glasses. When I entered the store the store employee was waiting on a customer. I preceded to talk on my cell. Another customer walked in after me , and the employee asked her if she could help her, the lady said I'm here to pick upmy glasses. I said , excuse me I'm her to pick up glasses as well. She stated rudely ,well when you get off of your cell phone then I'll help you .

I immediately hung up , not knowing that I couldn't use my phone. I said to the employee, I don't see a sign postedfor use of the cell phone.She said there is a sign posted on the poster.Another employee assisted me . I picked up my glasses, and told the employee what had happened, and how unprofessional her co-worker was. The employee informed me on top of the rude treatment.

I had to pay for my daughters examination , because they forgot to charge me for it , the day of the examination. I spoke to the manager to let him know how unprofessional his employee was , and the neglect on their behalf for not doing a sufficent job. I told the manager that I would never purchase another pair of glasses from his company again. Not only did I purchase glasses two pairs & contacts with a 3yr. plan. This company is so unprofessional and incompetent I ll spend my hard earned money else , where I'm treated with respect as a customer.

Made an appointment for my son to have his eyes examined for contacts. Was told it would be 69.00 for the exam. After his exam I was informed that he would be given a trial pair to wear. If everything looked good I would receive a written prescription. But, in order to get the trial pair I had to order at least one box of contacts.

His prescription is different for each eye so I have to order at least 2 boxes and he has astigmatism (which we already know) and the contacts the optometrist recommends are 50.00 per box. This kid has been wearing contacts for years and I have never paid more that 20.00 a box.

I wore them home and tried to read and felt sea sick. I found the nose piece was attached 1/8 inch higher then the other. I returned them and had the frame ordered as a replacement. I called on Aug.8 and was told they were on order. On Aug. 17 I called the customer 1-800 number and was told that the glasses were in the lab and my 30 days for a refund was up in 2 days. I went to the store and demanded my refund and was asked if I wanted another pair. After sternly telling them NO'GIVE ME MY MONEY!, the manager said she forgot the pin # and corporate was closed.

The store advertised two pairs of glasses and a set of contacts reduced to the price of 65.99 with a free eye exam. The total cost came to be 204.99 dollars.

Bought two pair of eyeglass lenses from them about 10 months ago. Paid about $680.00 for the four lenses and reused my existing frames. The doctor told me I had early signs of diabetic cataracts but they were not yet operable. The lenses I got gave me blurred vision. Four visits later I finally got to see the doctor after I threatened a lawsuit.

The doctor changed the prescription. It took four weeks to get two new lenses and another four to get the other two. My vision was still blurred in my right eye. They said it could not be corrected. I suffered with bad vision for ten months until I finally went in to see a reputable doctor. Diagnosis: operable cataracts, 20-20 vision immediately after surgery.

I bought my eye glasses on 3/9/07 and was told it will be ready in 7-9 business days. Called 3-4 times after 2 weeks and it was not ready. I asked to expedite my order and was told they will call me for an update. Nobody did! Talked to manager on 3/26/07 and promised me 2 days for the eye glasses to be ready. waited for 3 days, no call from them. I called anyways, and the manager says it's ready for pick up. When i asked why I did not get a call in 2 days, she simply said- I apologize--very easy to say. I will never purchase from this company again. VERY VERY VERY POOR SERVICE AND CUSTOMER CARE.

I went to this company because I have limited funds at the moment, and they advertise two pairs of eyglasses for $69.95 with a free eye exam. When I pick the frame ( the correct priced frame), and get set to pay for them, I was floored! My $69.95 glasses were now $255! They said it was because of my prescription that it would cost so much. Well, there ad says $69.95 for single vision plastic lenses. That's what I wanted!! The sales person claimed that my prescription was such that I could not have the single vision plastic lenses...which is funny, because that's exactly what my present glasses are. So I cancelled the order and now my free eye exam was $39.

My first visit I was provided with an incorrect prescription and with a trial lens and they ordered my prescription without waiting to see if the prescription was correct. I paid for the lens and was called a week later to come and pick up the prescription. I advised them at the pickup that the prescription was not correct and that they would need to do a reexam.

I took with me back to them during that second visit and the doctor told me to toss them, that they would credit my account. After 4 more visits and all of them being incorrect, I decided to cancel my membership and take my business elsewhere. Because I did not get a receipt for the returned lenses, they are refusing to refund me my money. In addition, the employees have acted totally unprofessionally. They are badmouthing the doctor that left and blaming him and not taking responsibility to provide decent customer service to their customers be rectifying the situation.

Thus, I am out over $60 because of their error.

I needed a nose guard on the right side of my glasses, I stopped in prior to actually going and I was told that it would be $1 for them to put it on for me. I sent my nephew back down with my frame since I was at work, he called me 2-3 minutes later and told me that I needed to come up tp the place because he thinks the lady (Dee) broke my glasses. She didn't even tell him what she had done to my glasses. He said she was very rude to him from when he 1st walked in the door. I get to the place and this Dee person says that my glasses just broke, she told me to take them to a jeweler, have them sautered and she would pay for it.

Well, I work next door to a building full of jewelry stores, I went to 4 different jewelers and was told that if they put heat on my frame that it would most likely melt and the frame would turn white. I went back up the block to the eyewear place and told Dee what was told to me, she gave me even more attitude than before. She spoke with another person working there who said that if I didn't get the glasses from there that there was not much they could do for me. I explained that that wouldn't work because that was my only pair, so Dee began looking through frames that were close to mine. She was slamming frames around and making comments to herself. A guy finally found a frame tht he had to heat up for the frame to fit around the glass. I was sitting behind the 1st lady who told me that it would cost me a $1, her and Dee were having a conversation about how my frame must've been weak and that she would never replace anything on anyone else's glasses again. I thought it was very rude how they proceeded to talk about me as if I was not there.

My wife and I were told 5-7 business day turnaround. I called three weeks after our order date and they said that the glasses were in and they would call when they were. I called again today 5+ weeks after order date. Mine are in (they didn't call), and my wife's pair...well they're not quite sure what is going on with them. This business has the worst customer service I have ever received, and as a business owner myself, tend to be RATHER forgiving when it comes to company issues. I sometimes think I am in never-never land when associating with this company...never going to get contacted, never going to get the glasses...never never going to purchase even a kleenex to wipe my glasses off from this place if the lenses were covered with mud.

I brought in a pair of eyeglasses to have the lens replaced. They said it would be about 5-7 business days. After a 8 business days I called but no glasses. I called again after 3 weeks and was told that my glasses had broken and that I would have to come in and order a complete new frame and lens combo. They said that they are not responsible for lost or damaged frames. In 30+ years of ordering glasses I have never had this happen.

Since that had stated that they were not responsible for the damaged or lost frames they would not offer any credit or re-imbursement and they could not return them because they were tossed after they had broken. No compensation, and I would have to order a complete new frame/lens.

I have been going to America's Best for my eyeglasses for many years. My imcome is very limited so I wait for their 2 pair for one price sales. On 1/19/06 I went to America's Best drawn by the 2 pair of eyeglasses for $69.95 Ad on Tv. I picked frames from the $69.95 section, took the eye exam etc. exactly the same way on previous visits, only this time the girl insisted my bill was $198.95! Not $74.00 or so as it should have been. I have several emails from Sharon McCart (who stopped responding when she couldn't give me an answer.)

I also contacted a Mr. Cross whose explaination made sense. It seems the girl took it upon herself to overcharge me for lens packages and additional items I never asked for. I never get anything extra! I can't afford it. That's why I wait for the 2 pair for one price sales. How can they do this to people and still stay in business? I have seen many complaints from many people done the same way.

I have had to pay 3 times the amount I should have for 2 pair of single vision glasses. I thought it was rather strange when the girl told me the tint was free!? Citi Bank has given me a $129 conditional credit pending the outcome of my complaint.

I attempted to purchase 2 pairs of eyeglasses at America's Best Contacts & Eyeglasses 2 weeks ago. I had selected 2 pairs of $99.00 rimless glasses, and was having them totalled up. I was told that the glasses were $179.00, the $99.00 plus $80.00 for polycarbonate lenses. I told them that I didn't need special lenses, I just wanted the $99.00 price, which was clearly marked on the pricetag. I was told that no, these glasses needed these special lenses, and that if I wanted these glasses, they would cost $179 per pair, not %99, as was marked on the pricetag. I purchased different glasses, but the whole episode made me upset. I had a subsequent email exchange with a customer service rep at Americas Best Contact Lenses, who offered no explanation, apology, or assurance that the policy would be changed. I am extremely dissatisfied with this experience, and will not purchase glasses from this company again.

I purchased an eye care program in 2004. It is now 2005 and I have still not received the information for my plan or my identification card. Every time I go to the store there is a problem because I do not have my identification card and I have to continue to bring in my receipt. I am tired of the bad customer service and the long waits in their stores. The staff is rude and extremely unprofessional.

This is regarding my most recent purchase of three pairs of eye glasses from the America's Best in Savannah on Abercorn Street. I purchased my three pairs of glasses on January 2, 2006 and was told that they would be shipped in 8-10 days by means of DHL. When I called on January 16th, I was told that they were shipped. I called again on January 24th and was put on hold a total of 18 times and disconnected a total of 3 times within 1.5 hours. In that time, I was told that my glasses were lost and that America's Best was not repsonsible. Seeing as I specifically knew the policy and paid for the glasses to be shipped DHL, this was extremely frustrating and unacceptable.

I continued to call to speak for a representative who could tell me exactly how my glasses were shipped seeing as though America's Best must have a record. Finally after 1.5 hours of straight calling, I spoke with Lois who told me that my glasses were not shipped DHL and that they were shipped regular mail and if they weren't there in 2 more days to call and she would reorder them. It has been 22 regular days and 16 business days since I paid for my glasses and in the case that I have to wait another week or even worse, two weeks, I think this is extremely unreasonable. Additonally, Lois discovered that the representative who helped also over charged me $85. This whole situation is entirely unaccpetable. I am a reasonable person who was simply trying to track the 3 pairs of glasses that I already paid for and still don't have, and I was sent in a million different directions which made the situation even more disgusting to me.

I realize full well that glasses are expensive. I have worn them all my life. I am just about legally blind without them, so when I saw this deal, I was excited. It had been a while since I had a new pair and although I didn't have a lot of money, it seemed like a nice way to treat myself. 2 complete pairs of designer frames, lenses and a free (normally $39) eye exam for $69 - is literally too good to be true.

Make no mistake about it. Now, I went in there expecting a little bait-and-switch. Anyone who wears prescription glasses knows that this deal has to have some kind of catch. I had made my appointment online and was there ten minutes beforehand to look at frames. I confirmed my appointment and was then made to wait with no explanation for another 45 minutes. In this time an optician came out to complain that she couldn't find my file. I didn't have one since I was a new customer. Nobody asked me anything about it beforehand. I stood there for another fifteen minutes filling out paperwork which I could have been doing all along in the time that I was made to wait around.

The exam went well and the doctor even told me some things that I didn't know previously about my eyes. Parts of the exam seemed slightly rushed but not more than is to be expected, being the last appointment of a busy day. See? I am pretty reasonable! Also he brought it to my attention that I would greatly benefit from an anti-glare coating(due to my poor night vision and working at a computer 60 hours a week) When I do get my next pair of glasses they will indeed have this coating.

Back to the waiting room, still waiting around for some attention from the staff. Now the deal as I was to understand it was 2 complete pairs of designer frames and lenses plus a free eye exam for $69. The frames have to be marked $49 (which I also expected)but there doesn't seem to be anything else to consider at this point. I pick out a couple pairs of frames and sat down to 'talk business' with an optician. The first thing I tell her is that I am here for the 2 for $69 deal. The first thing *she does* in response to this, is point me to a chart of 'lens package options'.

The cheapest 'lens package option' is priced $69, so whenever she points to this option, I think she is referring to the lenses in the 2 for $69 deal. I then tell her that I want the anti-glare coating, which she tells me is going to be an extra $30, but that includes both pairs of glasses. I do the math in my head and figure out that I can pay the amount and I tell her that I am fine with this decision and she rings my order up. She then turns around with a slight 'cringe' on her face and says 'Ok, that'll be $180(something)' - now I wouldn't have gone in here if I had $180 to spend on glasses. I would have gone to my regular place which has never done me wrong, and who I will never stray from again.

I ask this woman to please explain to me how my two-for-$69 eyeglass package with a $30 add-on comes to over $180. She goes on to tell me that once I chose the $69 'lens package option' I then jumped out of the package deal and got charged separately for the lenses and frames. But the eye exam is still free. I tell her that I just want the plain old plastic lenses that come in the 2 for $69 deal. She responds to this by informing me that the only way I can get 'anti-glare-coating' is to choose the $69 'lens package option'.

Ok, fine. (This rapidly proceeded to become more complicated than I bargained for, and I am getting impatient as I have been made to wait now an hour and fifteen minutes for a confirmed 6 o'clock appointment.) I ask the optician what the difference is between the 'cheap plastic' lenses in the 2 for $69 deal, and she says that the only difference is that the 'lens package option' carries a warranty. That's it. The only tangible difference.

After many years of going to AMERICA'S BEST for eyeglasses, this visit was my last. Their TV ad for 2 pair of glasses for $69.95 (including eye exam)gets a lot of attention and their offices were usually packed with customers. On this day I went in thinking I was going to get my 2 pair of glasses for $69 or $79. So I took the exam, picked out frames etc. When it came time to pay the bill was not $69 as on TV or $79, $89 not even $99 but $198.95! What a rip off!!! The lady said things had changed and that the $69.95 was for 2 pair of frames and that the lenses were extra now. They don't tell you this in advance because they know most people use to coming there would leave, so they let you take the exam etc. so you are obligated. This is very unfair and deceptive to everyone. They need to let what customer they have left know about the scam before they get hit with 3 times the usual cost for the same glasses. They're on their way out of business, I give them 1 to 2 years

I'm not looking for anything from them other than the 2 pair of glasses I ordered. The management there should make people aware that the TV, Internet and other ads offering the 2 pair for $69 is deceptive at best.

I would like for stores like America's best to have to stipulate when they advertise that their 2 for $69.95 (that they advertise on television and in their store) is only for certain prescriptions. They do not put any type of disclaimer or small print on any of their advertisment regarding filling prescriptions for consumers who have a higher prescription that calls for a thicker lens or if you have any type of stigmatism problems, etc. How you find out is when you go into the store as I did, someone tells you after you pick out frames that your lenses would be too thick, which is what happened to me or that it would require more work to fill the prescription because of the high strength of the prescription.

I have had this same prescription filled at other eyeglass places with the same type of deals on eyeglasses and no one ever told me this. It is unfair and discriminating to tell a customer that their lenses are too thick and that they cannnot get the special price offered in their ads. To add insult to injury, after I was told that I could not take advantage of the special of 2 for $69.95 I was told that my lenses would cost over $124.00. When I inquired about how much additional costs it would be for the frames then I was told that it would still be $69.95. I thought that that was unfair and stupid if they are offering whole eyeglass packages for the same price.

Well, it started back in 2002. I purchased several boxes of contacts that they were running a special on and the 3-year plan that they have. The wait was, of course, very long, but I was alright with that I guess. I really didn't have any problems picking them up either. I also used them back in September to get glasses. After removing my contacts, and having my eyes fully dilated, they tell me to go out and pick a frame.

I couldn't find my way to the door, much less pick out a frame. I ended up asking everyone I saw what they thought of each pair of glasses I picked up. I didn't know until I picked them up, what I actually looked like in them. I didn't like that all! I was displeased with them at that time, but I didn't know that anything was potentially wrong until just recently.

On October 9,2003 I ordered two pair of glasses. Ten days after that I received them. I was having trouble seeing with them and they said they just need adjusting. So they adjusted them and I was still having problems. Like a stop light I was seeing two. So I went back in again and told them and they said lets adjust them. So here we go again, that didn't work.

On top of that they were suppose to put scratch proof coat on them and they didn't. I have never seen glasses get scratched so fast in my life. I have a pair of glasses at home that I have had for 3 years and they don't even have a scratch on them. Both pair that I got from them are both ruined and I kept in the cases. In two months time these glasses were worthless.

I paid $237.00 for glasses and they aren't any good. So in order for me to see, I had to go some place else and spend more money for glasses, because I could not see with out them. So it was a real struggle trying to see thru scratched glasses, while I was waiting for new ones. I am pretty ticked off.

I went into America's because it seemed like a cheap place. I had scheduled an appointment for 5:00 PM. The person whom I scheduled the app. with neglected to tell me that I have to get there about 15 minutes early for the pre-screening ops that the technicians do. So, lucky for me I was there earlyanyway, and after about 20 minutes the tecnician got to me and took my eye measurements.( I was there for contacts)

When the doctor saw me he was rushed, did not seem to want to answer or address any of my concerns. In fact, he asked me Do you have any questions?--and then cut me off before I could answer by saying that the technicians outside were to my left. I told him that I did have a question and he almost begrudgingly dug up for an answer. The attendant for my contacts seemed annoyed at all of my questions and did not inform me of any rebates available. I had to press her for answers.

Although I must admit, the workers thre all seem a bit over worked. The motto of the company must be Low on quantity, Low on quality All in all this company offers no great savings unless you need to really scrimp and have very basic vision needs. For contact lens wearers, it is not qualitative enough to trust and seems like a fast food service environment. I would never go there again.