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Lauren of Bolingbrook IL (04/29/08)
Are people seriously complaining about this? The sign CLEARLY states 2 pairs for $69.95 including single vision plastic lenses and two $49.95 frames. If you want a more expensive frame, or you need a bifocal, or a thinner lens, or want to add transitions, it's gonna be more money. DUH. America's Best is still cheaper than other eyeglass places. And its 7-10 BUSINESS days for the glasses to arrive, that does not include weekends or holidays. A lady complained because her brother was a -10.25 and she thought he was gonna get regular plastic lenses? No one would be able to make those! He obviously needed a thinner lens are you kidding me?
And as for the visual field test, it's given as an option, you are not required to pay the extra $15. I had a great experience at America's Best in Bolingbrook. Everyone was super nice and made me feel comfortable, and I paid a LOT less than going to other places. So to all the people who complained, if you're unsure about pricing, ask questions before you get the exam done.
Anna of Indianapolis IN (04/22/08)
On my day off of work I finally decide to go get my eyes examined so I can get new contact lenses. After doing the math, I deduced that America's Best was the most economic for what I was getting. After entering the store, the woman at the front desk was unbelievably rude and had me sign a sheet of paper. This paper was a form to confirm that I had recieved some type of information about their privacy policy. When I asked her what this was, she pointed at some brochure and told me I mean, you can take that if you really want it. Um, aren't you supposed to give it to me? Aren't I signing a sheet of paper stating that you did give me this? I was stunned that she treated me like a complete idiot for not knowing that.
I also work in the customer service industry and if I had been shopped by the state, I would have been personally fined $10,000 and my corporation $50,000. And those are just fines, not including a possible suit. Given I do work in a completely different field, customer service is customer service. As for me, I would rather just dish out the extra dough and go to Lenscrafters where I know I won't be treated like dirt. And that's what I intend to do. Oh yeah, and I forgot to mention a family came in right after me and all of the sudden she was so nice and smiley. Hmm. Was it me? What did I do to her? I initially thought she was just mean to everyone, but I guess it's just me. Wow! I'm sorry to all the other employees that work for this company and are paying the price for a few rude people. Hopefully they can identify who they are and report them.
I will NEVER step foot in another America's Best or recommend it for as long as I live.
Calvin of Capitol Heights MD (04/01/08)
America's Best advertises 2 pair of glasses for $69.95 including eye exam. What they fail to tell you is the glasses don't include your prescription. So my $69.95 glasses cost me $212.68 because the prescription lens were $138.00 in addition to the price of the eyeglasses. This was for poly carbonate lens which don't break and are scratch resistant, and a slight tint. Don't get me wrong, I think $106.00 for a pair of glasses including an exam is a great price, but with signs splashed all across their windows proclaiming TWO PAIR OF EYEGLASSES INCLUDING EYE EXAM FOR $69.95, this is false advertising or at the very least misleading. As I said the prices are great and the company should know it doesn't have to resort to tricks to lure customers in or to keep them.
None, but I think the company should be forced to be more honest in their advertisements.
Mary of Carpentersville IL (03/21/08)
I went to America's Best Contacts & Eyeglasses with my brother who wanted to take advantage of the Free Exam and 2 pairs of glasses. We had never been there before. First of all, he had a 5:30 appointment, yet we waited for about a half hour before he was seen. My brother finally had his exam and ended up paying the extra $15 for the visual field test. I have been wearing glasses since first grade and have never been given a visual field test. I even worked for an opthamologist who only gave that test when necessary. So when it was time to choose frames, the employee who was helping us did not have a customer service type of personality. When she did talk, she mumbled and just wasn't very conversational. It felt very awkward and uncomfortable that she wasn't explaining things as she processed the order.
Then all the sudden after choosing a $49.95 frame, she tells my brother that since his prescription is so high(-10.25) that the price is higher! He has a very tight budget, and this was not a pleasant surprise. The total was $233.00. She told us that this offer only applied to prescriptions that were -2.00 or lower. That is about what reading glasses are! He almost said to forget it and just pay for the eye exam, but he went ahead with it. We walked out of there absolutely astonished. What kind of bait and switch is this? We figured that other people must be getting deceived by this offer, as well. That's when we decided to look on the internet for complaints. There are plenty. Wish we had know this before. My brother is thinking about canceling the order tomorrow just on principle alone. They ought to rename the company America's Worst.
Keyla of Chicago IL (02/02/08)
I made an appointment to be seen at the America's Best location 5507 (Brickyard, Chicago) for Thursday, January 31 at 5:30 p.m. for myself and another person. On this day, the Chicago area was under a severe snow storm warning, and I called to let the staff know we would be running a few minutes late. We arrived at the store only ten minutes late and was told we could not be seen because the doctor leaves at exactly 6:15. Not only were we not given the option to reschedule, but a group of walk-ins came while I was there and the receptionist proceeded to take their information to be seen! I then called another location, 5511 ( 26 N. Wabash, downtown Chicago) to make an appointment for the following day, Friday, February 1, as this location is closer to where we work. My appointment was scheduled for 5:30 p.m. We both had to leave work a little early to make the appointment, but when we arrived, the store was closed due to weather--though we had been cleared of the storm warning since 1:00 p.m. that afternoon, as announced by the local weather stations. Neither of us received any notification that the appointment would have to be rescheduled or even canceled. Nor was there any sign on the door with this information.
The following Saturday, February 2, we both received a call at 9:15 a.m. from the downtown location in an attempt to get us to reschedule, I explained that I would now make an appointment with a location closer to home and not at that location. About 2 hours later, we both received several calls from another staff member trying to persuade us to come back. Again it as explained we would find something closer to home. I find it frustrating that no call can be made to notify us about cancellations but several calls can be made to get us to come back. We have both been customers of America's Best for some time now, but have now decided to go through another provider.
Bill of Schaumburg IL (02/01/08)
It's been four weeks since I ordered my glasses. The first time the prescription was off. I sent those back . Now I'm waiting for two more weeks. I'm leaving for vacation today with no glasses. I was told they would be in today for sure; however, none of the staff showed up for work today. I guess the snow was a good reason for no one to show. Come on people, we live in new suburbs; our streets are plowed . Never ever again.
Heather of Chicago IL (12/20/07)
I went to America's Best Contacts just like everyone else because of the $69.95 special. My total? $264. It's been 3 weeks, and I still don't have my trial pair of contacts. I have been in there 3 times. Nobody has called me to let me know anything. If you think you are getting a deal, you aren't. The frames are cheap quality, too. Also, I told them I didn't think my prescription was right, but they said it was. I have been wearing the glasses for 2 weeks now and my eyes aren't used to them. They won't give me a new exam to check my eyes.
Kelly of Fort Collins CO (10/22/07)
On January 24, 2007, after having my 3-year-old son's eyes examined by a pediatric eye doctor, I went to America's Best to pick out glasses because of their advertised 2 pair of kids' glasses for $79.99. They tried to talk me into upgrading, but I did not. It took 2 weeks to get the first pair of glasses instead of the week promised. The second pair was in the lab for another 3 weeks. When they finally came in the technician broke the frame when she was trying to adjust them. So we waited. When they came he wore them but was cranky. After some time I took the glasses to a different vision center and had them tested, compared to the Dr.'s prescription. Turned out the prescription was too strong!! They said that it would definitely cause him to have headaches and blurred vision! I called and talked to the America's Best manager who said it is they don't refund if it is after 45 days of purchase. I didn't have the glasses for more than 45 days after purchase. They will not refund $34.00. I want an apology and other parents to know about America's Best not double checking prescriptions for glasses.
Who knows if this will have any long-term affect on my little boy's vision or progress.
Sandy of Rochester NY (08/25/07)
Made an appointment for my son to have his eyes examined for contacts. Was told it would be 69.00 for the exam. After his exam I was informed that he would be given a trial pair to wear. If everything looked good I would receive a written prescription. But, in order to get the trial pair I had to order at least one box of contacts.
His prescription is different for each eye so I have to order at least 2 boxes and he has astigmatism (which we already know) and the contacts the optometrist recommends are 50.00 per box. This kid has been wearing contacts for years and I have never paid more that 20.00 a box.
Charlotte of Nampa ID (08/21/07)
I wore them home and tried to read and felt sea sick. I found the nose piece was attached 1/8 inch higher then the other. I returned them and had the frame ordered as a replacement. I called on Aug.8 and was told they were on order. On Aug. 17 I called the customer 1-800 number and was told that the glasses were in the lab and my 30 days for a refund was up in 2 days. I went to the store and demanded my refund and was asked if I wanted another pair. After sternly telling them NO'GIVE ME MY MONEY!, the manager said she forgot the pin # and corporate was closed.
Andy of Deer Park WI (06/19/07)
Bought two pair of eyeglass lenses from them about 10 months ago. Paid about $680.00 for the four lenses and reused my existing frames. The doctor told me I had early signs of diabetic cataracts but they were not yet operable. The lenses I got gave me blurred vision. Four visits later I finally got to see the doctor after I threatened a lawsuit.
The doctor changed the prescription. It took four weeks to get two new lenses and another four to get the other two. My vision was still blurred in my right eye. They said it could not be corrected. I suffered with bad vision for ten months until I finally went in to see a reputable doctor. Diagnosis: operable cataracts, 20-20 vision immediately after surgery.
Mike of Park Forest IL (08/24/06)
I went to this company because I have limited funds at the moment, and they advertise two pairs of eyglasses for $69.95 with a free eye exam. When I pick the frame ( the correct priced frame), and get set to pay for them, I was floored! My $69.95 glasses were now $255! They said it was because of my prescription that it would cost so much. Well, there ad says $69.95 for single vision plastic lenses. That's what I wanted!! The sales person claimed that my prescription was such that I could not have the single vision plastic lenses...which is funny, because that's exactly what my present glasses are. So I cancelled the order and now my free eye exam was $39.
Michelle of Independence MO (07/06/06)
My first visit I was provided with an incorrect prescription and with a trial lens and they ordered my prescription without waiting to see if the prescription was correct. I paid for the lens and was called a week later to come and pick up the prescription. I advised them at the pickup that the prescription was not correct and that they would need to do a reexam.
I took with me back to them during that second visit and the doctor told me to toss them, that they would credit my account. After 4 more visits and all of them being incorrect, I decided to cancel my membership and take my business elsewhere. Because I did not get a receipt for the returned lenses, they are refusing to refund me my money. In addition, the employees have acted totally unprofessionally. They are badmouthing the doctor that left and blaming him and not taking responsibility to provide decent customer service to their customers be rectifying the situation.
Thus, I am out over $60 because of their error.
Rhonda of Pittsburgh PA (06/07/06)
I needed a nose guard on the right side of my glasses, I stopped in prior to actually going and I was told that it would be $1 for them to put it on for me. I sent my nephew back down with my frame since I was at work, he called me 2-3 minutes later and told me that I needed to come up tp the place because he thinks the lady (Dee) broke my glasses. She didn't even tell him what she had done to my glasses. He said she was very rude to him from when he 1st walked in the door. I get to the place and this Dee person says that my glasses just broke, she told me to take them to a jeweler, have them sautered and she would pay for it.
Well, I work next door to a building full of jewelry stores, I went to 4 different jewelers and was told that if they put heat on my frame that it would most likely melt and the frame would turn white. I went back up the block to the eyewear place and told Dee what was told to me, she gave me even more attitude than before. She spoke with another person working there who said that if I didn't get the glasses from there that there was not much they could do for me. I explained that that wouldn't work because that was my only pair, so Dee began looking through frames that were close to mine. She was slamming frames around and making comments to herself. A guy finally found a frame tht he had to heat up for the frame to fit around the glass. I was sitting behind the 1st lady who told me that it would cost me a $1, her and Dee were having a conversation about how my frame must've been weak and that she would never replace anything on anyone else's glasses again. I thought it was very rude how they proceeded to talk about me as if I was not there.
Nick of Arden Hills MN (04/24/06)
My wife and I were told 5-7 business day turnaround. I called three weeks after our order date and they said that the glasses were in and they would call when they were. I called again today 5+ weeks after order date. Mine are in (they didn't call), and my wife's pair...well they're not quite sure what is going on with them. This business has the worst customer service I have ever received, and as a business owner myself, tend to be RATHER forgiving when it comes to company issues. I sometimes think I am in never-never land when associating with this company...never going to get contacted, never going to get the glasses...never never going to purchase even a kleenex to wipe my glasses off from this place if the lenses were covered with mud.
Steven of Savage MN (04/01/06)
I brought in a pair of eyeglasses to have the lens replaced. They said it would be about 5-7 business days. After a 8 business days I called but no glasses. I called again after 3 weeks and was told that my glasses had broken and that I would have to come in and order a complete new frame and lens combo. They said that they are not responsible for lost or damaged frames. In 30+ years of ordering glasses I have never had this happen.
Since that had stated that they were not responsible for the damaged or lost frames they would not offer any credit or re-imbursement and they could not return them because they were tossed after they had broken. No compensation, and I would have to order a complete new frame/lens.
Evell of Chicago IL (03/31/06)
I have been going to America's Best for my eyeglasses for many years. My imcome is very limited so I wait for their 2 pair for one price sales. On 1/19/06 I went to America's Best drawn by the 2 pair of eyeglasses for $69.95 Ad on Tv. I picked frames from the $69.95 section, took the eye exam etc. exactly the same way on previous visits, only this time the girl insisted my bill was $198.95! Not $74.00 or so as it should have been. I have several emails from Sharon McCart (who stopped responding when she couldn't give me an answer.)
I also contacted a Mr. Cross whose explaination made sense. It seems the girl took it upon herself to overcharge me for lens packages and additional items I never asked for. I never get anything extra! I can't afford it. That's why I wait for the 2 pair for one price sales. How can they do this to people and still stay in business? I have seen many complaints from many people done the same way.
I have had to pay 3 times the amount I should have for 2 pair of single vision glasses. I thought it was rather strange when the girl told me the tint was free!? Citi Bank has given me a $129 conditional credit pending the outcome of my complaint.
Eric of Philadelphia PA (03/29/06)
I attempted to purchase 2 pairs of eyeglasses at America's Best Contacts & Eyeglasses 2 weeks ago. I had selected 2 pairs of $99.00 rimless glasses, and was having them totalled up. I was told that the glasses were $179.00, the $99.00 plus $80.00 for polycarbonate lenses. I told them that I didn't need special lenses, I just wanted the $99.00 price, which was clearly marked on the pricetag. I was told that no, these glasses needed these special lenses, and that if I wanted these glasses, they would cost $179 per pair, not %99, as was marked on the pricetag. I purchased different glasses, but the whole episode made me upset. I had a subsequent email exchange with a customer service rep at Americas Best Contact Lenses, who offered no explanation, apology, or assurance that the policy would be changed. I am extremely dissatisfied with this experience, and will not purchase glasses from this company again.
Kimberly of Lynwood IL (03/22/06)
I purchased an eye care program in 2004. It is now 2005 and I have still not received the information for my plan or my identification card. Every time I go to the store there is a problem because I do not have my identification card and I have to continue to bring in my receipt. I am tired of the bad customer service and the long waits in their stores. The staff is rude and extremely unprofessional.
Noel of Somerville MA (01/31/06)
This is regarding my most recent purchase of three pairs of eye glasses from the America's Best in Savannah on Abercorn Street. I purchased my three pairs of glasses on January 2, 2006 and was told that they would be shipped in 8-10 days by means of DHL. When I called on January 16th, I was told that they were shipped. I called again on January 24th and was put on hold a total of 18 times and disconnected a total of 3 times within 1.5 hours. In that time, I was told that my glasses were lost and that America's Best was not repsonsible. Seeing as I specifically knew the policy and paid for the glasses to be shipped DHL, this was extremely frustrating and unacceptable.
I continued to call to speak for a representative who could tell me exactly how my glasses were shipped seeing as though America's Best must have a record. Finally after 1.5 hours of straight calling, I spoke with Lois who told me that my glasses were not shipped DHL and that they were shipped regular mail and if they weren't there in 2 more days to call and she would reorder them. It has been 22 regular days and 16 business days since I paid for my glasses and in the case that I have to wait another week or even worse, two weeks, I think this is extremely unreasonable. Additonally, Lois discovered that the representative who helped also over charged me $85. This whole situation is entirely unaccpetable. I am a reasonable person who was simply trying to track the 3 pairs of glasses that I already paid for and still don't have, and I was sent in a million different directions which made the situation even more disgusting to me.
E.a. of Chicago IL (01/19/06)
After many years of going to AMERICA'S BEST for eyeglasses, this visit was my last. Their TV ad for 2 pair of glasses for $69.95 (including eye exam)gets a lot of attention and their offices were usually packed with customers. On this day I went in thinking I was going to get my 2 pair of glasses for $69 or $79. So I took the exam, picked out frames etc. When it came time to pay the bill was not $69 as on TV or $79, $89 not even $99 but $198.95! What a rip off!!! The lady said things had changed and that the $69.95 was for 2 pair of frames and that the lenses were extra now. They don't tell you this in advance because they know most people use to coming there would leave, so they let you take the exam etc. so you are obligated. This is very unfair and deceptive to everyone. They need to let what customer they have left know about the scam before they get hit with 3 times the usual cost for the same glasses. They're on their way out of business, I give them 1 to 2 years
I'm not looking for anything from them other than the 2 pair of glasses I ordered. The management there should make people aware that the TV, Internet and other ads offering the 2 pair for $69 is deceptive at best.
Patty of Chicago IL (12/15/05)
I would like for stores like America's best to have to stipulate when they advertise that their 2 for $69.95 (that they advertise on television and in their store) is only for certain prescriptions. They do not put any type of disclaimer or small print on any of their advertisment regarding filling prescriptions for consumers who have a higher prescription that calls for a thicker lens or if you have any type of stigmatism problems, etc. How you find out is when you go into the store as I did, someone tells you after you pick out frames that your lenses would be too thick, which is what happened to me or that it would require more work to fill the prescription because of the high strength of the prescription.
I have had this same prescription filled at other eyeglass places with the same type of deals on eyeglasses and no one ever told me this. It is unfair and discriminating to tell a customer that their lenses are too thick and that they cannnot get the special price offered in their ads. To add insult to injury, after I was told that I could not take advantage of the special of 2 for $69.95 I was told that my lenses would cost over $124.00. When I inquired about how much additional costs it would be for the frames then I was told that it would still be $69.95. I thought that that was unfair and stupid if they are offering whole eyeglass packages for the same price.
Rosemary of Minneapolis MN (10/29/03):
I have used ABC&E since 1986. In the last 5 years there has been one problem after another, mainly with customer service. I recently went to the Richfield office, thinking another metro location might have better service. WRONG!
I went in to get new contacts, but was told I had to have a new exam. After paying the bill of $84.24, I wanted to order my contacts, the same ones I have ordered for the last 10 years. They couldn't find my records, and had to call their "main office" to find the order number for Ciba Vision Illusions -- color deep blue. (I thought giving them this info would speed things up)
This last experience was it for me. I asked for my prescription and paid my bill. Tonite I went to WalMart to order my brand of contacts. WalMart called ABC&E to get the contact prescription as what they had given me was for eyeglasses. They refused to give the information out. The optician handed me the phone, I talked to them and was told the same thing. I had to go there to get it. Now the funny thing is....they were going to order my contacts the day I was in for my exam but now they couldn't? The clerk "Lee" actually hung up on me while I was waiting for their so called manager "Ramona". I was told they would have to check with the optometrist, who was Mark Fisher.
I could have spent another $30.00 to have WalMart measure my eyes and use my eyeglass presciption -- but why? I didn't go to ABC&E for glasses ... I went to get new contacts.
Jackie of Jackson GA (8/21/03):
Two years ago I bought an Eyecare Club membership from America's Best which I truly regret now. March 20th I went in for an appointment for an eye exam, when I was told my eyes could not be examined because I had not come out of my contacts two weeks before the exam which I was not told to do when I called to make the appointment. 3 visits later, I finally received contacts on May 9, 2003.
Aug. 7th, 2003 I called America's Best to get new contacts. I was told to order them online from BestContacts.Com which I did. What I received was my old prescription which does me no good. I called the manager Gary who after 4 hours of looking at my file Saturday morning told me that my prescription was given in error and that my prescription was -2.00 & -3.50 and not -3.50 & -3.75. He would call Monday morning and give the new prescription to Bestcontacts and get my new contacts sent out.
Monday morning Bestcontacts called me and said that they could not mail my new contacts until I returned the other ones which I felt was totally rediculous. I talked to a supervisor and she said that she would send a trial pair until I returned the wrong contacts. I said fine and yesterday Aug 20th I received the trial pair which was still the wrong prescription -3.50 & -3.75. I have been trying to get my contacts for two weeks now and have not been successful yet.
Michelle of Fort Lawn SC (3/14/03):
I called on 3/14/03 and asked the associate if she could pull my contacts as I was at work and my husband was nearby and would pick them up, since everytime we go in there there is a long wait (30 minutes or more). She came back a few moments later and told me she had the contacts in stock and my card and contacts were waiting for my husband at the front counter. I called my husband and told him to pick them up.
He arrived a few minutes later told the counter girl he was there to pick up my contacts and he was told to have a seat. He was the only person in the waiting room. 35 minutes later she called him to the counter and told him my savings card was expired (12/11/02) and she could not issue the contacts without an eye exam. He then asked her why he was kept waiting so long just to tell him he could not get them. She told him they were busy. He observed 3 associates wandering the store and behind the counter not helping anyone.
He was told that the last time I had purchased contacts was in Feb. of 2002. Knowing this was untrue, since that would make it 13 months since I had purchased them he questioned the records and was told that there was no further record of any visits, purchases after Feb. 2002. I called myself to dispute this, and asked the mgr. if my card had expired and knowing I had been in there since my card evidently expired, why had they not asked me to purchase another savings card at that time. The mgr. had no explaination.
I then told her I had an optical plan through my company and although they were more expensive to deal with, I guess I would be forced to use it since America's Best was not willing to give me my contacts without making an appointment. She said ok and we ended the conversation.
This is NOT the first time we had a problem with this store. The last time I had contacts filled there I was told after paying for them they would be in around 1 week later. Taking an early day from work I stopped by (knowing I would have a 30 minute wait)and was told after almost 1 hour that they were not there and they had no idea when they would come in. Upon returning home frustrated I found them in the mailbox. Being a customer there for 5 years I have never had them mailed, if this was a service, then I would have surely utilized it as taking an early day everytime I needed a simple prescription filled was a waste of my time.
Alanna of Thornton CO (6/11/03):
I originally called America's Best on Thursday, May 29th to order two boxes of contacts (one for each eye). I spoke with Joe and told him I needed to order contacts. He was completely clueless with the entire procedure and didn't ask me any of the pertinent questions such as address, name etc. to complete my order. I gave them my credit card number and told them the urgency in which I needed my contacts. I had run out and needed them immediately since I am practically blind without contacts or glasses.
The following day I realized that my credit card had not been charged. I was suspicious that the order had not been placed. I called again on Monday, June 2nd to find out the status and the contacts were never ordered! I spoke with another associate who was rude and said that they had been closed the last two days and Joe was in training and should not have been taking orders. I placed the order then on June 2nd. My card was charged the following day so I assumed the order had been placed.
I called back on Tuesday, June 10th to find out the status since I had still not received them. I spoke with another gentleman who put me on hold for 15 minutes to check the status. He said my contacts were at the store! NOBODY bothered to check that they were supposed to be mailed to my home. I told them them I needed them to be overnighted since I lived an hour away from the store and couldn't make it in before they closed. I called again on Wednesday, June 11th to confirm that they were going to be overnighted and was once again treated extremely rudely by Chantell (I believe). She said that they were at the store and were going to be sent through REGULAR MAIL.
I told her that the person I had spoken with the night before had guaranteed overnight delivery. I was put on hold for another 5 minutes and another associate got on the phone and rudely said that they would be overnighted and that I didn't have a problem. My problem is that every single time I have tried to do any business with this location I have been treated rudely, not serviced properly and never gotten what I needed or wanted the first time. I will NEVER go to this location or any other America's Best Contact Lenses & Eyeglasses again. I cannot believe they are still in business with this type of service and attitude. I wouldn't recommend this place to my worst enemy.
I have had severe headaches for over two weeks since I ran out of my contacts. I have backup eyeglasses but they are not the correct prescription and since I have been waiting for over two weeks for contacts, I have been forced to wear my eyeglasses. I don't have the time to travel one hour from my home to pick up the contacts that were promised to be at my home 5 days after I had ordered them. I have wasted time, money and been dealing with severe headaches because of their lack of service and sheer incompetence.
Lisa of Chicago (1/28/03):
I went into America's because it seemed like a cheap place. I had scheduled an appointment for 5:00 PM. The person I scheduled the app. with neglected to tell me that I have to get there about 15 minutes early for the pre-screening ops that the technicians do. So, lucky for me I was there early anyway, and after about 20 minutes the tecnician got to me and took my eye measurements. (I was there for contacts)
When the doctor saw me he was rushed, did not seem to want to answer or address any of my concerns. In fact, he asked me "Do you have any questions?" -- and then cut me off before I could answer. I told him that I did have a question and he almost begrudgingly dug up an answer. The attendant for my contacts seemed annoyed at all of my questions and did not inform me of any rebates available. I had to press her for answers.
I must admit, the workers there all seem a bit overworked. I would never go there again.
Patricia of Mountlake Terrace WA (10/2/02):
I purchased a pair of glasses for my son. Due to faulty workmanship the glasses developed a chip. I was told it could take up to a week to fix them. Now I am being told that it will be a few more days; since my son needs the glasses to do his work at school he is at a real loss. I would like to know why it should take so long when it didn't take that long when I bought them. Is this because I am not paying for the repair? If they really wanted to do the right thing they would have put a rush on them.
Robin of Washington DC (9/10/01):
Went in initially for an for an eye exam on Mon, Sept 3. The price I was quoted on the phone was $89.00 for exam and lenses. When I came in, I was told that's the starting price. I resceduled for Fri, to make sure I had enough money available, because I can't get any kind of estimate on the cost. I came back on Fri., fill out the paperwork and sit for 45 min. I go back to the desk and ask why I am having to wait so long. The woman, who admits patients, says she has no appointment for me. I look over the desk at the appointment book and see my name. It's written in the wrong time but it is there.
Then she says she doesn't have my paperwork and that I didn't fill it out. I ask the receptionist beside her what happened to the paperwork. She points to a bin, but it isn't there. They admitted the wrong person with my paperwork and this woman is claiming that someone came in that has the same name and birthday as me. I fill out more paperwork. 15 minutes later I have to get someone from the eyeglass department to find out what's going on. At last I am admitted.
The exam is rushed and brief. The doctor keeps asking me to read the middle line on a chart where there is only one line. He has his equipment set up wrong. I am advised not to wear contacts for a week, and to get a pair of glasses. It turns out that it takes them two weeks to get glasses in and I have to go to a one hour place to get them. The perscription is obviously wrong, and the glasses are making me dizzy.
Donald of Rock Hill, SC, writes (5/3/01):
I have purchased both contact lenses and eyeglasses from these folks. After my first trip I should have known better ... but the prices are much lower than their competitors.
My first visit (I had an appointment) I was kept waiting over an hour past my schelduled examination time. I was forced to reschedule and return to work. My second visit resulted in a similar delay, but this time I stuck it out and was finally examined. The entire "examination" was obviously very hurried -- when I asked questions of the staff I was given one-word, brusque replies. Less than 30 minutes later I was whisked back out into the lobby and given my prescription for contact lenses.
As this was my first experience with contacts it took me some time to learn to put them in -- again the staff was clearly impatient with my fumbling attempts to put these things in. Finally I was sucessful and left -- without so much as a "Sorry to have kept you waiting so long" from anyone on staff.
Second visit -- this time for eyeglasses. Ordered on March 2 and was told it might take until the end of month to recieve both pairs. Annoying, but I accepted this delay. I was never telephoned by America's Best about the status of my order -- finally during the second week of April 1 of the two pairs of glasses arrived (I discovered this by walking in and inquiring about my order status). It is now May 3rd -- still no second pair, no call from the shop, no apology for the delay. There is nothing unusual about my prescription, just a pair of glasses (no tint, bifocal, coating, etc).
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