39dollarglasses.com

I ordered overnight shipping. I am on business day 10 and still no glasses. I called and waited 20-30 minutes on hold for someone to pick up on two different occasions. Finally, I hung up! I emailed and they did respond and inform me that my glasses "should" ship by weekend. I asked for a full refund and they never responded. Glasses still have not shipped.

Purchased top of the line Varilux Transistion lenses with titianium frames. The prescription was wrong in the left lens. Took glasses to optical shop to have them checked by doctor so I had documentation of bad prescription, even took pictures of the them. Sent them back and have not heard a thing since and verified they had been delivered back to them by tracking delivery verification. $39 glasses has my $300 plus, my glasses and oh well, attitude at getting this rectified.

Despite being slow, last year they delivered great lenses on a different pair. This time, I happened to be on Long Island and dropped off the frames. In 6 weeks, 4 weeks after my order was promised, they came back with a permanent smudge on one of the lenses, "top of the line Crizal" for an extra $119. Two weeks later, they came back but instead of the "top of the line Crizal", I got their entry level Crizal Easy instead. It may be just as good but not what I was sold. I will go elsewhere next time. Yes, I am very particular. I thought I was getting a bargain, but I was wrong.

In 2009, we sent in frames to have new lenses, even though 39dollarglasses says that they put new lenses in and sent them to use within a week. This is not true. It was a month. Still, we were satisfied and okay with waiting. This August, we sent frames in again to have new lenses. After that it became a nightmare. They say that an email was sent stating that they would not use the frames we sent. We did not get the email, so we kept checking online for the status. The status each time says, "in production". I tried and tried to call but you but I cannot get through on your phone lines. Would it be that difficult to add an employee and a couple of new phone lines? When I finally got through I received an employee, Lisa. I suggest you request a different employee because she was extremely rude, ran me in circles. I ask to speak to someone in the marketing, administrative, customer complaints, public relations, anyone that I would be able to be treated as a customer, who buys their service and anyone who would be willing to hear the customer's frustration. Well, they were all in meetings! After I called 2 mores times, I received a return call and it was a nightmare. All sorts of excuses and very unwilling to hear why the customer is dissatisfied.

The consequences to me was the experience of feeling like they were trying to make me "the bad guy" and all they could do was make very unfair justification. My comment to them finally ended asking them to stop trying to defend and argue with me. I called as a customer who had suggestions as to how they could better serve the customer. I stated it might just be best to contact someone who had the interest of their business as their prime concern. I do believe they are on to a business that could become a very successful business. As I think of Steve Jobs recent passing, I believe Steve Jobs would not have tolerated employees who do not hear and care about the customer. I believe he was successful for many reasons, but I believe he demanded a lot from his employees. If $39dollarglasses has the same desire to build a great business, they are going to have to understand and listen to what is causing their customers to inform others of bad experiences. Therefore, former customers no longer use their service and also are suggesting others to ask them, if they want to pay for services that do not put the treatment of the customer utmost important. It simply comes down to a company that needs to make some changes so they do not treat their customers as though we are born without just simple common sense. Common sense of knowledge and common sense of knowing it is wrong for a company employee to inform you of incorrect information and think that the customer is going to not see through it. Way too much stress was caused.

I bought three pairs of glasses: Full-time wear, full-time wear with transitions and reading (which took over three months to deliver). The transitions were supposed to come with a certificate of authenticity. None came. I called Lisa, she said I ordered sun sensors. I told her you only advertise six types and no sun sensors. They do not advertise sun sensors, only transitions. She said, send them back with a 30% restocking fee and pay more money and we will give your transitions. I told her, when I first purchased glasses and asked for transitions, you said yes with a $40 extra charge. I agreed but did not get it. I found out the transitions was from the transitions company in Florida. As my father said, cheap is dear. Shame on 39dollarglasses.

They completed order and mailed the item back to me via USPS with a delivery confirmation# *****. The post office states that they delivered the item on March 21st at 12:56 pm. The item was negligently left outside my locked mail box by the carrier. Therefore, I never received the order. The post office states that they are not liable for this type of delivery and that $39dollarglasses should be liable for it. On the other hand, $39dollarglasses.com states that they are not liable either. (I have names and dates of everyone I have spoken with and what they have said).

Ordered a pair of sunglasses with progressive lenses. Received them the first time and the prescription was wrong. Returned them and the glasses did not pass their inspection. They remade the glasses at no charge, but when I received the second pair, the prescription was correct but the lenses were clear, not tinted as ordered. Sent them back again. The next pair was tinted but the prescription was wrong again. Returned them again, and this time I was told the glasses did pass inspection. Only option given was a 70% refund less tax and shipping. Impossible to reach a human by phone. Sent an email explaining the chain of events. Received a canned response saying they would process my 70% refund but did not address my specific case. Anyone can just look at the glasses with their naked eye and tell there's no progression in the lens. Will never do business with this company again. Lost about 27, plus my time trying to resolve this.

They sent me eyeglasses with the wrong prescription. I returned the pair and they have acknowledged that it was indeed the wrong prescription. I requested a full refund repeatedly.

They refuse to do so even though they state on their website that they offer an unconditional warranty.

Ronkonkoma, NY 11779

On August 17, 2007 I received an email from...
Meagan Huners
39dollarglasses.com
800-672-6304
stating that my order #16081879 could not be filled because their lab was unable to fit lenses into the frames I sent.

I had my order cancelled and a week later I received my frames back in the mail, but with NO REFUND!

I have called them repeatedly since that time trying to get my refund of $89.50.
Over the past 5 WEEKS I have been told that my refund was mailed back in the beginning of September, however I have never received it and they can not tell me the date it was sent, leading me to believe it never was sent and every time I call the customer representative I get tells me that the person I need to speak with (which changes every time I call) is either already left for the day OR is out sick that day OR is on vacation for that week, etc., etc., etc.
I have been getting nothing but a runaround from this so-called company concerning my refund.
This company has the absolute worst customer service and is a total rip-off!

I have not receive my refund of $89.50 for the payment I sent for order #16081879 which was cancelled because this company was unable to complete.

I ordered a pair of glasses based on a perscription I received from my optometrist. The perscription specified an axis of 0 for the right lens and 18 for the left lens. The web site would not allow me to select a 0 for the right lens. I called support. They told me to contact my optometrist. He told me to use 90 and 108.

I cannot use the glasses. I went to my optometrist again when they arrived and found out that I should have used 180 and 18. I reached customer support (after repeated phone calls during business hours when no one was available) and they were unwilling to help. I will never use this site again.

I need to pay $85 plus shipping for new lenses for my glasses.